Nutrisystem

Carolyn of Pittsboro, NC February 6, 2010

Nutri System claims that I received a package of their food & I did not. Now Bill me later wants me to pay for it. UPS says through the tracking # It was delivered. I filed a dispute with Bill me Later & they want the amount Nutri System is charging for the package that I never go. The UPS could of delivered it to the wrong address in Miles Branch. Mail has been delivered to Lonna court other times by mistake.

I will not pay for something I did not get. What do I do. Bill me later wants the money. I have been calling all parties since October & no one helps me. My husband lives here & an he can vouch for me we did not get this package. Thank You for your help. How much bull can a person take this has been going on since October.

Lori of Burns, TN January 15, 2010

Ordered one month for my daughter after she received order December 28 called to cancel any future shipments the individual was nice and told me to call back closer to the shipping date so I would not be charged the free shipping and tax. So I called back today January 15 and it didn't matter I will be charged the shipping and tax- this should be in big print when ordering that you must order two months for any perks! Will be charged more money after already paying 299.95 to much.

William of Oro Valley, AZ January 12, 2010

After 2 days on the program, I suffered the worst stomach pains I have ever had in my life. The food on the program was a major disappointment. Never again for me!

Lucy of Fredericksburg, TX December 30, 2009

My physician advised me not to eat any more of the food due to it exacerbating my GERD. I tried to return the food and get a partial refund to no avail. I thought for sure that they would work with me since it was due to a medical condition. They would not. I am out of the money and have food that I can not eat.

Harriet of Shohola, PA December 17, 2009

Husband been on Nutri System, lost 6 pounds. Now doctor says he has high blood pressure. I'm concerned about the amount of sodium in their products. Looks like he's intaking about 3500 m of sodium. Way too much

AM of Prescott, ON November 25, 2009

How disappointing, frustrating, aggravating it is to deal with NS! I ordered in Canada believing they were also based in Canada - which they're not. They did use a shipping address on Belgrave Road, Mississauga but that is no longer in use (according to NS Cust. Service) My biggest issue is substition of products. I'm fairly picky, with some food allergies so when I order I order the food that meets my req'ts. The 2nd order they subsituted 16 lunch items (8 were noted as subs Cheese Tortellini while the other 8 were just wrongly picked - Chicken Salad, and were foods I didn't order, & have never ever ordered. You'd think when they do subs that they'd pick something you've ordered before.

Well a call to NS (one of many I'm sorry to say) (which gets routed to the US) and apologies and we'll send it out, well, that took 21 days to process and ship, problems at Customs with insufficient info on the form, bounced around for a week...when it arrived they sent 16 of the same wrong product - ugg Chicken Salad! To make matters worse, I'm going on vacation and told them I needed the products now, not in 2 weeks or 3 weeks....then guess what my auto ship was coming up, I could just see a huge problem manifesting with another order of wrong food, still trying to get the previous order sorted and away on vacation....This is not the same company that I used in the '80's. I would never sign up for something because of the celebrity endorsement - it's just money to them, I signed up because of the success and long term success I had experienced previously with Nutrisystem. I would never have signed up if I knew it was not a Canadian operation.

Sharon of Merritt Island, FL November 15, 2009

I canceled my order on the 12th according to the instructions. I had until the 16th to make any changes or to cancel. I was told it would be canceled and I would not be charged. I was given a cancelation number after requesting one. On the 15th the monthly amount of 299.00 was taken out of my account. I called and was told they emailed their warehouse and tried to stop the order on the 12th but it was already "in process" and was shipped out on the 13th. (I would like to know how it would have been possible to make any changes up until the 16th?)

I was told by Nigel at Nutri System I have to wait because UPS's policy will not allow them to recall the shipment. I was told to refuse the order and when Nutri System recieves it back they will refund the money. What a terrible way to do business! I tried their product and and lived up to my part of the agreement purchased the 2 months I agreed to sending them 600.00. I have a cupboard full of nasty tasting food that I will never eat and they have charged me for a shipment that was sent after my cancleation. My advice is hopefully you are smarter than me since youare reading this "before" you get messed up with giving this company access to your bank account and realize what a hassle it will be to stop shipments.

Richard of West Monroe, LA October 27, 2009

I ordered nutrisystem and tried them out for 1 month. Not happy with the cost of food and the program in general. Called to cancel my order before my next shipment shipped. When tried to cancel, I was told I would have to pay a 55.00 penalty for a 10% discount and the free shipping I had received. When asked them to not charge me this fee because I did not know about this charge for canceling, I was sent to the billing department.

I asked her to waive this "penalty" because I had tried their product and did not like it or the progress I had made. I was looking at my original receipt and it said nothing about a cancellation penalty. I asked her to show me where this was stated. After she guided me through 5 or 6 links on the nutrisystem site, I told her never mind. Was I expected to read every page on their site to find this information. She would not budge and I was charged the 55 to get out of their program.

Gregg of El Paso, TX October 1, 2009

My wife ordered from the Nutrisystem program and twice now we have been stuck with orders we did not want. The first time me and my wife were on vacation. We instructed Nutrisystem to hold any orders until we returned. They not only sent us the order anyways, but somehow billed us 3 times, overdrew our back account and ruined our christmas vacation before we even had a chance to enjoy any of it. The second time, my wife instrcted Nutrisystem to hold any orders until after Dec.

At the begining of september Nutrisystem once again stuck us with a bill of 320 and threw us into the hole causing a multitude of check return fees. I was so furious I closed the account perminently. They refused to return my money until the package was returned. They refused to pay for the overdraftfees, or even the shipping to return the package. They don't even put a complete address on the box so you can return the package through the mail. Even the post office clerk could not make out the address.

Of course, if they don't get the package no refund, so I was glad I called first. It's a shame because we liked the product, but can't afford to continually get stuck with their fees or unethical behavior. 370 return check fees. 35 shipping fees. Ruined vacation. 321 taken without authorization from my account. 30+ minutes of waisted time sitting on hold

Rita of Lake Wales, FL September 28, 2009

I received my month of food. The food tasted terrible, was very expensive and I didn't lose any weight. I canceled after the first month and was charged 52.28 more because I didn't continue.