I joined Nutrisystem on May 6, 2012 during my membership call. I explained to the lady that I wanted to pay with my debit card. She told me Nutrisystem doesn't take debit cards and that there was another option in which I can pay and that option was to apply for a loan at Bill Me Later. As she signed me up, she did not tell me that Bill Me Later charged a 19.99 percent rate and didn't take a debit card as payment either. Right before signing up, I had my bank account hacked into; and on Bill Me Later, they wanted me to give them my routing number and checking account number. I said no way.
So I called Bill Me Later and spoke to a telephone salesperson and explained the whole situation, and the salesperson told me to call Nutrisystem and have them recall the payment and then pay Nutrisystem. So now back to Nutrisystem, this time, a totally new pleasant lady canceled my Nutrisystem account, believing that what I was told by Bill Me Later could be a solution to the problem and that the payment would be recalled. I was advised to go to Costco to purchase the gift cards and that once I have the gift cards, to call Nutrisystem back and pay for my order. Off to Costco, I went 30 miles away. It closed at 6 PM. I arrived at 6 PM, and I wiggled by the people waiting in line and to the front desk to ask about Nutrisystem gift cards. They told me they didn't have any but at this other Costco's, they have 18.
The next day, I was off to Costco (45 miles away) to get my Nutrisystem gift cards. Now, I was happy that I could get this taken care of without giving out my checking account number or router number. The next day, I was very happy and I called Nutrisystem as advised. I was told that the payment had to be made to Bill Me Later. I got very upset and demanded to speak to a supervisor. Twenty minutes later, a supervisor came on the phone and told me that there wasn't much he could do for me at 11 PM at night. He said he has never heard of anything like this happening before and that once Bill Me Later is charged, the order must be paid through Bill Me Later. What he said he would do was call Bill Me Later and talk to all the managers and he would call me back at 9 PM the following day, which is today, May 15.
May 15 came. I came home from work, and the message light is beeping. I listened to the message, and the supervisor from Nutrisystem left a message at 2 PM. He said things might get busy and that he wanted to call me while he could, understandably. Then he told me that I would have to take the Nutrisystem cards back to Costco because they couldn't take the Bill Me Later payment back. (The money I spent on the Nutrisystem cards was all the money I had. So if I didn't take the cards back, then I'd have no money to pay this outrageous bill.) He also explained that the lady who told me to do that told me this for the next time I order from Nutrisystem and wasn't intended as a way to pay now. He said that I was also misinformed and that Bill Me Later does take a check card. (But I told him I only have a debit card, so I was thinking maybe they were one and the same.)
Now I called Bill Me Later again, and they told me they don't take a debit card and that I'd have to give out my routing number and account number in order to make a payment. By this time, my voice got 5 octaves higher and I had had enough! I told her that that was not going to happen and that I needed to pay this bill another way and it wasn't going to be by the way they wanted it. So then, she said, "Then here is our address to send us a check." No one should ever have to go through this abuse! I felt like a rubber ball being bounced all over the place, and the time in waiting for each of these companies to answer the phone was at least 30 minutes each time. This is maddening!



