I have never lost any hair in my life and ive dieted many times with other companies. On Medifast I lost so so so much hair. Go to mymedifast and search hair loss and read ALL THEIR CUSTOMERS who are frantically trying to get back their hair. MEdifast says all of the hair loss is from thyroid...so if thats the truth medifast must cause thyroid problems. I have never read from one medifast user that it grew back either. Search "bald spot" and " hair loss" at the medifast customer post site called mymedifast...you will be horrified at how many are losing so so much hair ...dont believe medifast... believe the customers
Consumer Complaints & Reviews
I placed an order online with a debit card for $377. the order did not process on the Medifast website due to billing/card number error. Within minutes of my order rejecting on Medifast's website, a $377 hold was placed on my bank account. The hold did not clear for 6 days. I called and the company said their system was very sensitive and to make sure to use the same exact name and address the debit card had on file. And it was case sensitive. I tried to place an order for $300 again and rejected again.
Yet Medifast placed 2 separate $300 holds on my account. I was finally able to reach a supervisor and he was able to remove 1 $300 hold but not the second. My bank is unable to help until Medifast tries to post the transaction. 2 weeks without access to my money. 2 weeks of stressfull phone conversations with minimal results. 2 weeks of stress for a morbidly obese rejected customer
I ordered a four-week supply of food. I entered a code: ** for a $50 coupon credit. I showed the credit but when the transaction was completed, the credit disappeared and the full amount was charged to my credit card. I called them and they said that the coupon was valid but there was nothing they could do, but maybe cancel the order (which was already sent because I paid for expedited service). This credit was deleted by their Web site and I find this deceptive!
We tried to open a new account for a plastic surgery office in AZ. It has been five days of leaving messages for our representative to take our order. I finally spoke with a different person by the name of David ** who was the most unprofessional person I have ever spoken to. He took my $1500.00 order but told me that Frank **, my representative (who has never answered his phone or email), would have to be the one to call me back to get my payment information and place the order.
The following day, there was no email or return call. I called again, this time, asking for a supervisor; and they gave me back to David **, who by the way is not a supervisor. He told me that all the supervisors are busy and they would call me back. He proceeded to hang up on me without taking my phone number. If this is how they treat a potential new client, I would hate to see how they treat their repeat customers.
I feel fortunate that I found out how terrible they are before I gave them our credit card number. They have lost our business for life.
I purchased Medifast after my third child was born in order to kick start my weight loss. I ended up not being able to use it right away because I was nursing. I just wanted to have a plan ready for when I stopped nursing. I bought the product and began using it about 4 months later. I was so excited due to all the advertisement surrounding it. The first meal I ate I almost threw up. I was so disgusted by the product that I couldn't finish the meal. I was literally gagging on the "food".
I am not a picky eater. I eat diet foods, foods with no taste, foods low in sugar, etc. all the time, so I wasn't worried about this food until I actually ate it. Needless to say I called them and immediately asked for a reimbursement. I had only opened one package so the rest of the food was intact. After thoroughly explaining the situation they ended up giving me the run around saying that I would have to talk to a supervisor. They transferred me, I left a message, I never received a call back. I attempted calling the product return center several times over the next few weeks and the phones would either not connect or I would get hung up on. I emailed them twice and each time I was ignored. This is extremely unprofessional for a program that is so widely touted.
They do not tell you that all there products are made of powder even there eggs and once you open something you can only exchnage it. The products can not be tried and if you do not like them you are stuck with them. I had to call 5 times to get my refund on up-opened products and they did nto credit me for all items that I sent back that were un-opened. I now have to call again and fight for my money.
I had to pay $11.00 for shipping for the products to come to my house but when I sent the un-opened ones back it cost me $22.00. I am stuck with over $75.00 worth of products that I have to throw out. The food is horrible tasting. They do have a return policy that does state this but it is on the back of your shipping reciept not on any paper that is clear to see and When I first ordered the product I specifically asked if I do not like it can I return it and they told me yes that I would be able to get my money back, The return policy is not visable as it should be on a seperate piece of paper.
I purchased products June 6, 2006 and returned them according to Medifast policy within 30 days for a full refund. They report that they were outside of the 30 days, no refund given and the products were not returned to me but destroyed.
