
Rebecca of Knoxville, TN on Aug. 13, 2008
After losing approx 35 lb on my own, my weight loss slowed & I responded to a TV ad offering a special short-term membership from LA Weight Loss because I wanted to speed up the loss and lose another 25 or 30 pounds. When I went into the center, the assistant manager helping me told me very little about the special deal but instead promoted a one year membership that she said was a much better deal because it offered guarantees and followup.
The total cost came to $570 for 50 weeks and she said I needed to sign some papers to get 6 months payments interest free. I did not realize I was committing to a Care Credit card; I thought it was an LA Weight Loss sponsored payment plan so I was surprised when I got a credit card in the mail. When I called in to ask about it, some new person said I should have known. I also told the original assistant manager that I had been bulemic for years in the past and that you are never really cured from bulemia--you just take it one day at a time, and also that I was diabetic but my blood sugar was under good control.
Her main question was had I been bulemic in the past 2 years, which I had not, but I told her it would be so easy to fall back into bulemia. She said if I did, I couldn't be part of the program. She also said they had numerous clients on the program that were diabetic and they did great on it. On my second visit, they really pushed the LA Lite, a sort of candy bar that has corn syrup on the label as the first ingredient. I had been given a discount coupon for a bulk purchase of these candy like bars and they said I had to buy them on my second visit to get the discount. So I bought a contract for 40 boxes which had to be taken at the rate of 2 boxes per week even though you paid all at once.
The cost of the bars was $436.13 which I paid on either a personal credit card or a check. After 2 or 3 weeks of following the program, I had gained 3 pounds--it truly was larger quantities than I had been eating while I lost my initial weight prior to joining, but they said to keep on eating the bars and stay on the program. They looked at my food diaries each visit and each "counsellor" told me I was making good choices, although when I didn't lose weight they said I needed to drink extra water if I ate one of the diet meals, which wasn't in their handbook because you had to drink 8 glasses of water per day anyway plus you had to eat 2 fruits per day and their own literature said pears was one of the best for fiber but then they said I should eat citrus fruit instead of pears., etc.
It was like they were making up the directions as they went along, never mind what their own booklets said. I did lose one pound of the 3 I gained on their program by the 8th week but my blood sugar was up and I felt I was becoming bulemic again, all due to the LA Lite bars. They were so sweet and had very little nutritional value and they made me crave more and more sweets which was one of the things that lead me to bulemia years ago. During the first 8 weeks I mentioned I felt like I was becoming bulemic again and all they said was 'if you do, you can't stay on the program.' At that point, staying on the program was the least of my worries--bulemia can be life threatening and I didn't want to take a chance of getting it again. On my initial phone call, they said they had 9 dietitians on their staff and I had hoped to be able to get counselling to deal with my food issues.
On my first visit after I joined, I asked to talk with a dietitian, and I was told that they had none on their local staff but I could ask them questions and they would call a dietitian at the main office. I feel mislead on that--I would never have joined if I had known there was not a dietitian at that office. I went in and signed papers on or about May 30, 2008, and we agreed on a refund on the membership of $349.20.
At that time, they said I couldn't get anything back for the LA Lite candy bars that had not been picked up and taken home. They said it was in the papers I signed but they would have someone call me. The next day, someone named Lou Ann called and said she would consider a partial refund on the bars. Later, Natalie said they would refund $142.70 for the unpicked up bars, which is a LOT less than what I was charged. She said it would be 4-6 weeks to process my refunds since it was done at headquarters.
After about 8 weeks when I received nothing, I filed a complaint with the Better Business Bureau. Natalie filed a response in which she said she had done her part and it was now up to Brentwood, TN., which is out of the Knoxville BBB jurisdiction. Then I found out the office I had joined had been sold and the new owner says he is not liable and I had to collect from the previous owner in Brentwood. The local office gave me some phone numbers and e-mail addresses and I called and e-mailed all of them.
No one ever responded to voice messages or e-mail and the local BBB says it can do nothing more. These people are bait and switch experts and seem to be practicing medicine without a license and they are con artists. I have since found out that the local workers are low paid and depend on commissions on the bars and supplements and according to my internet searches, it appears that many of the offices are having legal and financial problems, some even settling on damages for class action lawsuits. I am sorry I ever went there. Besides dealing with the problems of elevated blood sugar, and the financial loss of over $1000, this has been extremely stressful and stress is extremely difficult for anyone, especially a diabetic.