Jenny Craig

I had an awful experience with Jenny Craig. It was high pressure to sign up and buy food right before Memorial Day weekend. I had death in family the next day and called the next week to cancel. I asked for money back on food ($149). It has now been over 5 months with no reimbursement. Lisa, the manager in Saugus, Massachusetts store, stay away from her. She's awful, unprofessional, and dishonest. I can't believe the runaround I've gotten.

When I enrolled, I got the royal treatment. I got offered coffee or water. Now that I'm a member, I asked for a cup of coffee and they tell me it's against their policy. Members can't have coffee, it's for employees only.

They've had some turnover of help. I'm on my third consultant and she seems not to like me so she can't wait to get me in and out. I have to ask to get measured. This time, I'm not asking and let's see how long it will take for her to tell me it's time. It's been over a month now.

I called the home office and they just took up for the employees. At least they support their employees, not the customer. Their answer to me was for me to drive 30 minutes to a different location. And I get no coffee. I wonder if they work on commission cause I see them to be nice to people that buy a lot of food. I only buy five days' worth.

It becomes a dread to have to go in to see them when they are just going through the motions of getting their job done. Home office doesn't want the liability. When doctors' offices and banks and other business don't have a problem with the courtesy. One thing nice is the food is good, but high. Lunch is five to $6.69 and dinner is about the same. You can buy healthy choice dinner for $1.69 when there's a sale and they are just as good. I would quit but when I start something, I want to finish it.

The Sunnyvale, California Jenny Craig Centre sucks! I enrolled a couple of weeks ago. The Centre director, Marcella (?), gave me the sales pitch and even offered to be my counselor. She was all attentive until she swiped my credit card.

It started with a minor thing like they did not pack my bag with the arm band. I had to go back and pick it up.

Now, can you believe it, I have not received even 1 call to schedule my weigh-in, picture taking or even to see how I have been doing with my weight loss regimen? Nothing!

I thought one of the features of Jenny Craig was that their counselors were going to guide me through the process. I feel completely ignored and left high and dry.

I am appalled at the lack of customer service, specifically by the Centre director of the Sunnyvale Centre, Marcella. I am going to move to another Centre and see if I have better luck.

I had better expectations. If things don't improve, I plan on blogging about my experience on my web site.

I called Jenny Craig when I read about the 6 week special. I thought it would be great for me to help me jumpstart my usual healthy lifestyle which was shelved after my husband passed away. I told Heather that I have Meniere's disease which is affected by sodium and asked if the program would be alright for me. I was assured that it would be.

The food was too highly seasoned for me and within one day, the disease which I had under control for over a year was exacerbated by the amount of sodium. When I phoned customer service, I was given the cancellation in 3 days line. Even though the food arrived after the three days, I was told that there was nothing I could do. I understand the concept of caveat emptor - let the buyer beware, but this is a health issue.

Can anything be done to the company to make them accountable? For people with health issues, is there a class action suit being brought against the company? Is the Better Business Bureau alerted to this? By the way, the food is worse than airline food. The celebrities must be getting paid quite a bit.

Basically I thought I was doing myself a favour and decided I wanted to lose weight. I looked into Jenny Craig as they supposedly had a discount through my employer. After much confusion I picked out a plan despite not understanding what the rep was talking about nor getting answers to any of my questions and like a blind sheep I gave them my billing information.I thought about what I could be doing with the $400+ I would be spending each month on food and decided I had made a complete mistake. I called on the second day as the customer agreement that was emailed to me specifically states that you have 2 days to cancel up until midnight on the 3 day. I never signed the agreement as I didn't agree with it at all and was able to see what the cost would be on paper.

So I called 1-800-JennyCare and spoke to Greg. I told him my concerns about how expensive I thought it was and simply didn't think I could afford $400+ a month for food and wanted to cancel. He apologized to me and told me the warehouse was closed that day as it was Sunday but said I had a shipment ready to be sent out the morning on the 3rd day. I paid $779 for my membership and 4 weeks of food. He said he would "try" to stop the shipment before they sent it out so I would be able to receive the full refund but the looks of it were very meek. When asking him how much I would be refunded he wouldn't tell me and said I would have to wait for his phone call in the afternoon of the 3rd day. I waited...and waited...and waited.. and received no phone call but instead an email with a tracking number for my order.

At this point in time, I was livid. The package arrived this morning, and I immediately drove to the nearest UPS location and told them I was refusing the package. They told me that I would need to call UPS and schedule a pick up. A few moments later, I called UPS and gave them the tracking number for the parcel and the rep from UPS told me that the sender had no directions for returning the parcel and that I would have to call Jenny Craig directly to find out how to go about shipping the product back. Reluctantly, I called Jenny Craig because I knew they would be of no help to me, and was greeted by Shirley. I told the rep I was really upset and needed information on how to refuse the package and send it back. She "apologized" to me stating that even if I sent the package back I would not receive a refund. I also mentioned to her that I did not sign or agree to the customer service agreement and I had called on the 2nd day to cancel my order. She rudely said to me, "Well you knew when you were receiving the shipment." That is when I said to her, " Well your company's contract specifically states that I have 3 days to cancel my order.

I called and cancelled on the 2nd day. It's not my fault your company had decided to ship out your food without my consent as I didn't sign the agreement. Why would you send someone something when they don't agree to it and then charge them?" She then proceeded to give me the excuse that the contract was generic and that would be charged for 2 weeks of food. Their contract also states that, when you order more than 7 days of food, you will be charged for the 7 days of meals but anything after the 7 days you would be fully refunded. I told Shirley that as well and she again said, well, that is a generic contract and we sent you 2 weeks of food in the first shipment.Well excuse me? That isn't my problem how your company sends food now is it? If the consumer is supposed to abide by those rules of the contract then YOU the company should have to as well." She said she would take down my information and see about getting me more of a refund by talking to a supervisor.

I was just hired at a great company when Jenny ** called and offered me a consultant position. I have just started an online Master's in Nutrition and I thought it would be a great opportunity so I quit the fabulous job I'd just gotten and went off for training to another city.

The training was mostly memorization of scripts! There was one for when desperate people called in and we had to make them come in right away so we could sign them up, which turned my stomach. The next script was for the actual consultations! I was shocked! I thought I would have more opportunities to talk about actual health with people, but no, we only get 15 minutes to 'make the next menu sale' so they scripted that interaction to capitalize on that!

By now, my stomach was really turning. Not once did we get the details on the quality of the food either, and I still have no idea how many chemicals may be in it. I heard from a friend that his mother tried it and found it was full of preservatives so she canceled her plan. There was a lot left out of the training, to say the least. After all this, the freaking trainer texted us all our schedules at 9pm at night and some people had to work at 8am the next morning! Not only that, the schedules included split shifts and shifts less than 12 hours apart! What?!

I was livid! I texted her back that I would not be doing the shifts too close together nor the split shift as I was never made aware this could be part of the job. I have severe insomnia, and need a more regular schedule to deal with this. I was under the impression that the difference in shifts start times was normally only about 2 hours either way, not this!

She said, she would call me to discuss this and never did, two days in a row! So I filed a complaint with corporate headquarters and they said I would have to deal with the problem more directly as my center is a franchise. I said, I was just going to quit anyway so there was nothing to deal with. Besides that, the other girls who had already started in the center witness this same trainer firing a consultant, and watched her stand over this poor girl as she emptied her desk!

I made sure corporate knew about this too. After I calmed down a bit, I decided maybe I would give it a try, part time instead, but because I told corporate I was just quitting, they sent my complaint onto the franchise! Needless to say, they didn't think me working for them would be in either of our best interests.

She also claimed that some of my complains were entirely untrue. I am sure she is referring to how that poor girl was fired. There is no way the trainer would admit of what she did. Whatever, I hope that trainer got fired. She is an **. And another thing, all the consultants seemed to always be on the Jenny ** diet and were all fat! How does that look to clients coming in hoping for a plan that works when it clearly does not?

Jenny Craig encourages customers to see their consultant as their partner in weight loss. In the case of my 77-year old mother, Jenny Craig was her partner in misery and a spiral of deteriorating health. "Lose 20lbs for $20" was what caught her eye. But after a visit on Aug. 6, 2010 at the Jenny Craig center in Langley, BC, that $20 quickly turned into $429 per week followed by a cost of $537.37 at the first visit. The consultant was great at selling us all the positive results, including a claim that she will lose 1-2lbs per week. This investment will pay itself back in less than 2 years, she claimed. As you can imagine, we were a little hesitant in changing the diet for a woman nearing 80; fearful that her health may pay the price for the sake of 20 pounds. After plenty of reassurance and a promise to discuss her diet with her family physician (which never happened), we felt comforted by the consultant and the years of experience and qualified nutritionists who we were promised would oversee my mother's diet plan.

After a week on the diet, my mother complained that she was getting too full, the food didn't taste good, she was bloated and on top of that, she developed a severe cough. The price you pay to lose a few pounds, I thought. I mentioned it to her consultant Danielle, who reassured me once again. As time went on, my mother began to feel extremely ill so I tried to contact the nutritionist, but none was to be found. Our consultant continued to reassure us, but accused my mother of perhaps doing something wrong. I was told I would receive a call from the nutritionist as soon as one was available. Maybe she just had the flu, we thought. The flu shouldn't last this long though nor should it disrupt your life to the point where you can't sleep, eat or breathe properly.

After 4 months of the program, fluctuating results and a severe reaction to Jenny Craig's food, my mother's doctor diagnosed her with Gastroesophageal reflux disease. After 3 days off the program, the vomiting subsided but she suffers with a cough that will not go away and was required to take 2 pills everyday that are not covered by her medical plans and is costing her $4 per day. I've contacted the center on numerous occasions, provided documentation from my mother's doctor and requested the attention of a manager or supervisor who only after insistent contact, ever got back to me; all to ignore my calls and give me no resolution.

After a call to the customer complaint line and weeks of correspondence, I was offered a $300 refund from the $2437 we spent on the program. My mother's health will never be the same. The program was the direct cause of her illness and all I ask is for her money to be returned. Why would a company that prides itself in quality products and services, treat an elderly woman so inhumanely? I would appreciate some response and resolution to this complaint as soon as possible.

The problem with Jenny Craig is its business model which creates two primary conflicts of interest. The first is between the Jenny Craig consultant and the consumer. The second is between the Jenny Craig consultant and Jenny Craig itself.

In the first case, the first duty of the consultant is to sell products to the consumer. The more products sold, the better. But how can the consultant act as both a sales officer of the company and as a weight loss coach for the consumer? The short answer is that she can't. Jenny Craig is less than honest about this conflict of interest.

The second conflict stems from the remuneration system which is so lopsided in the company's favor that low-paid, autonomous franchise operators are heavily incentivised to cheat the system and to cheat their customers.

This is what happened to me. I was sold store-bought grocery foods packed in Jenny Craig parcels for which I paid full price while the staff pocketed the profits for themselves. This same scam has been perpetrated at hundreds of Jenny Craig locations and it goes on to this day. Home office knows about it but lacks the will to police their franchisees. You can read about my own horror story at **.

I needed to lose 15 pounds. I went in to our local Jenny Craig Center and was immediately pushed into a $500 life program and a weeks worth of JC food. I was told I could eat as much of the "nutrition bars" as I wanted and that I could expect these 15 pounds to fly off.

The next day there was a commercial to lose 20 pounds for $20. I called them that day and asked why I had to pay $500 for 15 pounds. I was assured that this was a lifetime of food and membership that I needed. I will admit, I was very vulnerable at the time. Within 24 hours, I developed horrible gas. I couldn't be around anyone and it was very painful 24/7. They urged me to continue eating their food and that my body was just getting used to the fiber. I had to stay home; it was so embarrassing and uncomfortable.

Besides that, it made me feel even heavier because of the bloating. I finally discontinued the food, bought my own, and within a few weeks, the weight came off. I never went back in to Jenny Craig. However, I did call them as they had promised that if I lost half the weight by November 2010, I would receive half my money back. The receptionist then informed me that it wasn't that simple. I needed to maintain the weight loss for 5 months and for an additional $49, they would change the month to January 2011, be re-evaluated and maybe get half my money back then.

I never contacted them again. What a scam! I lost all the weight on my own and feel great. I will never trust another weight loss center again. Besides all that, their food was disgusting, worse than any frozen dinner I ever bought. The prices of their food was just as bad as the taste. Thanks. I feel better now!

I signed up with the Jenny Craig weight loss program on 08/03/2010. The contract stated I had 3 business days to cancel. I cancelled after the second day after realizing that I could not afford this. The contract states they would issue a refund in 10 days. After sending them a letter and numerous phone calls to customer service, I have still not received a refund. I am a senior and I am being exposed to a great deal of stress from this company. Please help me!

After reading the complaints of others, I guess I have been scammed too. I signed up in good faith giving them my $692.00 but could never get my food on time, my consultant was good and I lost 8lbs even though my food came thawed every time, so after a month stupid as I was I signed up for another month for a cost of $672.00. the first shipment into the next month I got a call from Keila telling me to throw out my order because it was late as usual and they told me the next order would be shipped the next day (which was Friday) so I knew it wouldn't be there until Monday so when it came Monday I knew it wouldn't be fit to eat.

I phoned again like I did every time and they said to throw this one too. I decided then to cancel and thought I would receive a full refund because I hadn't received anything for the next month except the shelf safe material (14 Canadian bars and chips and popcorn) I was informed they were charging $15.00 for cancelling and I am sure they said I would get $460.00 to $490.00 refund. Well as of Sept 1/10 I have not received anything. I phoned and was told they had sent me a cheque for $258.00 that is a $414.00 difference-I couldn't believe it. How can this happen in a free country. This is stealing from the consumer and it is a shame that this is allowed to happen. How can an ordinary person keep from being shafted by this company?

After reading the complaints of others, I guess I have been scammed too. I signed up in good faith giving them my $692.00 but could never get my food on time, my consultant was good and I lost 8lbs even though my food came thawed every time, so after a month stupid as I was I signed up for another month for a cost of $672.00. the first shipment into the next month I got a call from Keila telling me to throw out my order because it was late as usual and they told me the next order would be shipped the next day (which was Friday) so I knew it wouldn't be there until Monday so when it came Monday I knew it wouldn't be fit to eat.

I phoned again like I did every time and they said to throw this one too. I decided then to cancel and thought I would receive a full refund because I hadn't received anything for the next month except the shelf safe material (14 Canadian bars and chips and popcorn) I was informed they were charging $15.00 for cancelling and I am sure they said I would get $460.00 to $490.00 refund. Well as of Sept 1/10 I have not received anything. I phoned and was told they had sent me a cheque for $258.00 that is a $414.00 difference-I couldn't believe it. How can this happen in a free country. This is stealing from the consumer and it is a shame that this is allowed to happen. How can an ordinary person keep from being shafted by this company?

I had made an appointment at this center wanting information on their diet program. I was completely blindsided into buying a membership/food by nothing but getting me on a vulnerable day. This is what their motive is! After giving them my visa "like an idiot", they charged almost $500.00 that night. I left without a receipt, nothing! I called the next morning wanting to cancel after coming to my senses! And I have yet to get my full refund! It's taken over 30 days to get my money back. I have called and called and have been given excuses after excuses. The stress of this is adding to my already tremendous pain that I endure on a daily basis! Economically, this set back has caused me tremendous financial trouble and stress!

I joined 5/27/2010 but found the carb count was too high for me (insulin diabetic) so I called and cancelled the next day. I returned the books the following week and was told the paperwork for the refund had been processed. I called after four weeks and was told the refund takes 4-6 weeks. It's now going on seven weeks, no refund and the office manager and district manager say that accounts payable haven't returned their phone calls. I called JennyCraig on 7/14, no one has returned my call.

On 7/15 I called Carrie, office mgr of Greenfield office and she says neither her nor the district manager, Nancy, has been able to get a hold of accounts payable. I got a number to Edith in accounts payable, left voicemail and still no response. I called JennyCraig again, reached Mora & got address of corporate but no name. Mora says will call me back tomorrow.

This is a follow-up on a report done on June 07, 2010. I finally received news from a representative named Jenny, stating that the football shaped black dropping on the side of the turkey burger was a food particle - not! Still, I didn't explain why there were spots chewed up on the burger. Also, they refused to give back refund, but they offered to give 10% off of future food orders. I will never eat any more of JC food.

Misrepresentation. Roz in the Sarasota Jenny Craig Center told me the only membership available, was a "Lifetime" membership for $360. or so. I told her I heard an ad for 20 lbs, $20. She said no, this is the only one. I had let her know I was desperate and in a hurry...so she had me. never gave me a copy of membership. When I called her back 2-3 days later, she told me "you signed a contract". I then tried to go through customer service, and was told several times I would get a call back...but no one ever called me back, except to ask for an order. I only had the same consultant 5-6 times, and for the remainder of 8 weeks, had no consultant..or some random person who called for my order.

The consultant (Jerry) I spoke to disappeared one day.I had problems getting a price list. I was supposed to order without one. I had shipping problems, orders missing, and no one except Jerry would call me @ the designated time or try to do something about all the problems. In fact he agreed that the problems have existed throughout the organization for some time. I wonder where he went. They advertise the use of a "personal consultant" as something high on their self image list...an enticing part of the program. it would have been very helpful if I had ever had it.Overcharging me for food I didn't want or didn't get.

I closed my credit card so they could no longer charge without my permission. They were supposed to call me with the amount before charging my card or shipping. they didn't do that, and when things were wrong, they said "we already charged your card, we'll give you credit and send more food on the credit. never would they credit my card back directly...only company credit (which i didn't want). I was also told by Roz that they program was specialized for diabetics. When there was nothing ordered from a diabetic standpoint (she ordered my first order)I called to inquire why there was so much sugar in these selections. she said "what i meant was jenny Craig is approved by the ADA." I said "oh yes, because weight loss is good for diabetes."

My first charge on my credit card was over $800. it all happened so fast. I was really desperate to lose weight, it is a health issue with diabetes. I believed the advertising, and what Roz said.None of it turned out to be true. It was very difficult to be struggling with health, and have the very thing that I thought was going to help be so chaotic/ and untruthful. For people to be so lacking in organization, to get eveything wrong. I was completly stressed out trying to straighten out problems with it so i could get the help I needed.

I was on the phone, writing e-mails, etc. much too much of my valuable time spent straightening it out. My blood sugar elevated because of the stress. I have repeatedly asked for a refund on my original membership minus the type of membership everyone else gets...20 lbs. for $20. or whatever. That is all I want. I see by reading posts on the internet that I am one of many who had problems with it.

Noticed something black on lil dish turkey burger comes on before opening package, after opening and picked up turkey burger noticed one side of burger had been chewed on and that was a mouse dropping on side of burger. burger was returned and a report was made, have not been contacted as of yet. Had just joined jenny craig on April 2 2010 for a year. DO NOT WANT ANYMORE JENNY CRAIGS FOOD!

I joined the program, paid $497.00 at the initial visit believing that was the program fee and cost of food. After analyzing my bill when I got home I was charged an additional $90.00 for 5 books and 2 bags to carry my food home which was never explained. I brought my bill back with the books and bags the following week and was told that it was "included in the program price". However the items I mentioned above have a separate line on the bill. The center told me that is because these items are taxable however that is not true everything in Jenny Craig is taxable. There is also misrepresentation involved. When joining you are told you will have your own consultant. I had 3 different consultants in the 4 weeks I participated in the program.

I have diverticulitis and there are foods that contain seeds, nuts and popcorn. I have written twice to Jenny Craig's corporate office in Carlsbad, CA., but they have never responded back. I was misled by their TV advertisements and by the initial intake paying for things, I would have never paid for if it was explained as "an additional cost". I ended up having an attack of diverticulitis because I was given a different consultant every week and because I was new to the program, I was not familiar to their food. My initial consultant was aware. I feel I should be reimbursed the cost of the books and bags, I can return all of them in excellent condition. I should also be reimbursed the program fee amount minus a proration for the 4 weeks I did participate.

On January 14, 2010, I joined the Jenny Craig on-line program. On January 15, I called back to cancel after I realized they misrepresented their program and shipping costs were $65.00! They said 7-10 days for a refund. The next day, the representative who signed me up for the program originally called me to confirm I wanted to cancel which is completely retarded. She said, she had to talk to me before she could release my order. I told her to release the order.

Then, by January 28 (13 days after I cancelled) I still did not have a refund. Lyndsey ** is a supervisor at Jenny Craig and she said she was walking the refund upstairs "right then" when I spoke to her on February 3, 2010. However, when I called back today, February 4 to make sure she had actually taken it "upstairs" I was told by "Brenda" that they didn't have my credit card information and therefore could not process my refund. Now, I've spoken to about 5 people regarding my refund and Brenda is the first person to ask for my credit card number. I am livid.

I bit into a Jenny Craig Pizza on the evening of the 30th May 2009, and felt something hard, found that it was a small acupuncture magnet. I returned the pizza & magnet, with the box that it came in, to Jenny Craig on the Monday and was given a replacement meal.

I work for JENNY CRAIG for sometime and i'am very upset with the way everything have turn out.I was a consultant for 3 years,top consultant in the country,my work product has been excellent,as recognized by the performances evaluations and awards i was given,i saw so many clients that they ask me to open up on sunday because they wanted to use me as an example for the rest of the employees in the company, we open up and now jenny craig open up 7 days a week now. I got promoted to a center director for five years they sent me to the center that was doing really low number because i'am a very good sales person as well as being like by many, clients, manager and JENNY CRAIG her self wanted to meet me because she knew my reputation in her company. I had naver had any problem with any boby for 5 always a very good track record with my performance on my job.

I had a bad experance with jenny craig i went to a managers convention 2 years ago and all most got killed and rape their and they naver act ike any thing happened at all they told me that i was not hurt and don't talk about it, i naver talked about it at all.I had to see a doctor that thay set me up with.I was terminated on August 21,2009 because i started to write up my employees in june,one employee was coming in late another one was calling out a lot on the weekends and one was not like at all by the clients and she was very mad and she sent a letter to human resources i followed companys policy, i did my job, i did the verbal,written and before i can put then on probation i needed find replacements and that was hard because jenny craig don't pay a lot so had to work 6 days for a year with out pay because managers only get paid for 43 hours i was working 62 hour per week. I also informed my supervisor of every thing that was going on.

on july 29,2009 my supervisor called me and ask me to give her my keys because i was suspended and being investagated until they find out what happen, on august 21, she called on and said i was terminated because i had created a hostile environment for my staff and the clients.then she sent a letter that said i had violated some policys like BUSINESS ETHICS POLICY, AND STANDARDS OF CONDUCT.I don't understand what happen because i got a call from some one at the office and they said clients was crying,walking out and not buying the food because they found out what was happening to me,they sent 250 letters,250 called the hot line and 300 stop going in the center sense all of this.The clients wanted to go to the news media because they fell like this was LIES and they sent letters to VICE PRESIDENT AND THE CEO OF THE COMPANY AS WELL.JENNY CRAIG HAVE NAVER SEEN NOTHING LIKE THIS BEFORE.the clients want me to do something about this they want to do any thing they can if they.I DON'T KNOW WHAT TO DO!!.This is just some of what happen to me and they don't care, this is a company that is privied company and they CAN'T BE TOUCH MY BOSS SAID.I 'am writing for the CLIENTS AND ME. CAN ANY ONE HELP!!!!.

I paid for a year of membership and the 3rd month of my food delivery got food poisoning from the food. I received a refund for future food delivery but nothing for the membership. There was very little sympathy from the consultant and she made it sound like I did something wrong. I nearly died and was bedridden for a week. You take your chances eating their food. It has been 5 days and I have stopped vomiting but still have diarrea. I am bed ridden. I have lost weight, but at too high a cost.

penalty or obligation".

All I want is my credit card to be refunded as I did all the right things according to the contract. Instead I am being told by the manager that I am
going to be penalized because I did not

keep the agreement for a full year!

January 26, 2009 I purchased 6 months of vegetarian Jenny Direct food and a 1 year consultation program from rick at Jenny craig Direct on my visa account. Now that refuse to give me my 6 month of food and stopped consultation calls and all help as agreed by them for me.

I have been a Platinum Lifetime member of Jenny Craig for the past 15 years. My mother, sister, and husband are also platinum members for over 15 years. I have been attending the Bedford Centre since the past four months. I had purchased the Rewards Membership for the first time for $99.00 a few years ago and I have been renewing it ever since then. I pay 39.00 every November. The last time I paid was at the Carrollton Centre in 2008 and I was told that it would expire in November 2009. When I started going to the Bedford Centre in January I was told that they did not take the Rewards membership. Later I found out that they are still a part of Jenny Craig and they do take it. I spoke to Ginny and Sherri at the Bedford office and they verified my membership and put stickers on my folder. The last 4 visits have been fine and I have been getting my 10% discounts.

Anyway I left the centre that day with tears in my eyes for being treated the way I was. I received a call from Maria yesterday 4-6-09 and she said that she was told that there was a confrontation. By the way- she called me yesterday almost two weeks after this incident occurred. She told me that everyone should respect each other. She didn't make me feel better about the incident instead she was pointing fingers at me and blaming me when she was not even there to witness anything. I decided to go back to Jenny Craig and give this centre one more chance. I met with Ginny and she was nice as usual but then the manager- Karen asked to speak with me and wasted 30 minutes of my lunch break and really didn't get anywhere.

I didn't like the way she spoke to me. Instead of making me feel better she seemed rather rude and abrupt. After she finished talking to me she decided that she was not going to give me and my husband our discount anymore. Then she said that it wasn't her choice it was Marias decision. I don't understand why this Centre is palying games. Either they want my business or they don't. Sherri and Ginny verified my membership a month ago and started applying discounts after I had already made so many visits. And now instead of refunding the amount that I was overcharged they do not want to give me what I paid for. I am very disappointed that Jenny Craig is offering shady customer service. This centre is representing Jenny Craigs name and they are not doing a very good job.

I paid for the Rewards membership in Carrollton and it was already verified. Valerie in Carrollton knows that I paid for it because she took my money from me. If I do not get respect, proper customer service, and my rewards membership I will not continue to come to this Centre and I will let everyone know about the shady customer service that I have received. I am a attorney at AMR and work with thousands of people. So please keep your reputation the way it used to be in the 80's and 90's. I paid for the Rewards membership and the discounts shouldn't be refused to me just because the manager doesnt feel like offering it to me. Is this another way of discrimination?

I feel like I was ripped off and lied to by your company. I had the oil changed on my 2005 Ford F150 with only 14,300 miles on it. The first thing that happened was they told me that they recommended I use synthetic blend oil. I asked specifically if the standard oil met the manufacturers specification. The girl that was inputting my order said that it did. I said to use the standard oil.

After a few moments a man I assume was the boss came over and told me that Ford requires a synthetic blend oil for all vehicles 2005 and newer and said that it was in the manual. I told him that I already asked the girl and she told me the standard oil was to manufacturers specification. He maintained his position about synthetic oil being required. I told him that they should not be offering any oil that did not meet manufacturers specs. He told me that many people told him they didn't care about manufacturers requirements and that was why they offered the standard oil. When I got home I looked in my manual and there is no requirement for synthetic blend oil for my truck.

All the oil needs to have is American petroleum institute symbol that says for gasoline engines. I cannot believe the standard oil you use doesnt meet this spec. I was charged an additional $14.99 for the synthetic plus a few dollars more than standard priced oil because my truck requires 7 quarts of oil.

I feel Jiffy lube owes me that money back. I am also very disappointed in your sales tactics where you base recommendations on assuming everyone drives in Severe conditions. You never make an attempt to inform people of this fact, nor do you ask them how they drive their vehicle. You simply tell them they need services and most people do not have sufficient knowledge to contradict your sales people. However, I do have knowledge and will not be buying any unnecessary service.

Although, much tio my chagrin I did fall for the synthetic oil charade. My truck has 14 thousand miles on it and doesn't need any of the services you recommended including but not limited to the fuel filter, air filter, A/C service or synthetic oil. You recommended I have all these services performed. None of them are required until 30,000 miles on my vehicle. An A/C service is never required.

Even though I asked clarifying questions about the recommended services, there was no mention of how I drive affecting your recommendations. You should ask about how a vehicle is driven and not assume severe driving conditions. Your company can make plenty of money by recommending and performing services at normal levels.

Your current process is intentionally misleading and you know it. I hope someone files a class action lawsuit against you for these misleading sales practices. It is not right to intentionally mislead people about the services and materials they require. You know as well as I do that many of the services you sell are not required and that you simply scare people into buying them because they don't know any better. Additionally, your prices are ridiculously high. I can go to my dealer and get an oil change for less money. Sincerely, Ben Moore

All my food came to me unfrozen and they told me to throw it out, second time unfrozen again, and food thrown out again. No one would call back, and they said I had a number that did not work. No counselors called and they have VERY horrible customer service. These products cost a lot of money that I am out for receiving nothing.

I called Jenny Craig on 7/18/06 to sign up for Jenny Craig and place an order. After a second phone call just minutes after the first I called to clarify a couple of things. I was then made aware that if I didn’t buy the food I couldn’t have a counselor. I immediately asked to cancel my order because it was too much for me. The lady told me they just placed the orders if I wanted to cancel I would have to call the corporate offices and she would give me the number. The number she gave me was 1-800-443-2331. I thanked her for her assistance, hung up and dialed the number for the corporate offices.

It was after hours so I listened to the recording which said the business hours and said I could leave a message. I opted not to but to wait until 5am when they opened to place another call so I wouldn’t be stuck with an order. The message did not say it was 5am central time so I called 5:07 am eastern time. I left a message stating I wanted to cancel and needed someone to contact me as soon as they got the message. I also gave them grief about not being open when they said they would. I proceeded to call four more times the fourth time leaving another message.

I then called back the original number I had which was 1-800-597-5366. A young woman picked up, I explained my situation and explained how I really wanted to cancel it before it was shipped out so there would be no problems. I told her I called the number given but there was no answer and I kept getting the machine. This was around 7:20 am on 7/19/06. She explained that it was 5am central time and that the phone lines would be open in a half hour or so. I thanked her and then felt bad about the first message I left about them not being open when they said they would. Anyway, I wait and around 8am Eastern Time and 5am central time I call again to cancel.

This time my call is answered by a young woman I failed to take down her name. Well I explained everything to her. She asked for my number I gave it to her she said I wasn’t in the system yet. She asked if I had any other numbers I might have used. I gave her my cell phone number. She said she still didn’t see anything but she would make a note and cancel it for me she took my information and asked if there was anything else she could do for me. I said no and thank you very much. She said sorry for the trouble and for me to have a nice day.

On 7/25/06 at around 10am Eastern time I receive a Fed ex box. The man drops it off and leaves. I accept it thinking it’s something else I ordered. The box doesn’t say Jenny Craig or anything so I read the shipping label and see it is in fact Jenny Craig. It was shipped out on the 24th of July express overnight to be delivered the 25th of July. Knowing I canceled my order on the 19th of July I immediately call the corporate offices. My call is answered by Leann,I gave her my home number to pull up my account she says there’s nothing, is there another number? I give her my cell number she says yes it’s right here how may I help you. I explain everything and give her the whole story. She says well there’s no cancel on this account but I’ll do it now. I thanked her then asked what about the box already sent? I told her it was unopened still by my door and that I had called immediately to rectify the situation because I knew I canceled and something must’ve went wrong.

She said she doesn’t know what to say about the box I already received but she would have to check with her supervisor who wasn’t in yet. She said she’d call back but for me to open the box and put the frozen food in my freezer and the dry foods on my shelf so nothing would go bad before she got back to me. I said ok thank you and got off the phone. Then I thought about the box had dry ice in it, wouldn’t that keep the food fresh? So I called back and Leann picked up. I said Hi this is Janece W you just spoke with me. She said yes Ms. W what can I do for you or something like that. So I began to explain and reason with her. I said if the box has dry ice in it can’t I just have fed ex pick it up and ship it right back to you. Won’t the dry ice keep it fresh? She said actually it will but California state law forbids us from taking back any frozen or perishable foods for health reasons. I told her the box said it contained dry ice and to wear gloves and I was a bit concerned.

Leann said I must becareful because if I touch the dry ice I will get burned. She tells me to put on gloves and then open the cooler. She says tip it over the garbage and let some of the packing peanuts fall out. Then get a wooden spoon and fish around in the box and remove the remaining pieces of dry ice. She then tells me if you really don’t want the food please don’t let it go to waste you can donate it to a shelter or something. Then she said as soon as my supervisor arrives I’ll have her look everything over and get back to you. I said ok and hung up again. I did just as she told me. I wanted to run some errands but didn’t want to chance missing there call. So I called back this time Suzanne answered the phone I asked to be connected to Leann she asked my name and number. I gave them to her. She told me to hold, she then came back and said Leann was actually sitting right next to her but was busy at the moment. I explained I was waiting for a call back she said she knew all about it and in fact their supervisor had just come in and she would give the supervisor the papers and explain everything because she was aware of the situation. I said no problem I just wanted to make sure they had my cell number and called me back at that number because I might not be in the house when they called. She said ok, they had it and everything is fine.

Maybe 10, 15 minutes later if that Leann calls me back. We get disconnected, I call her right back. Suzanne picks up the phone I tell her I had just been disconnected from Leann and she transfers me back. Leann then says they checked there call history and talked to everyone in the office. She said no one remembers talking to me or agreeing to cancel anything. She also said there is no record of me leaving any messages or even calling. I have a detailed call list from my phone showing every call I made to them and how long the calls lasted. It even shows the calls I made to my credit card company American Express to dispute the charge of three hundred thirty dollars and forty nine cents.

I expected a much higher level of service from Jenny Craig, and I am quite disappointed. I am surprised that a company which prides itself with quality service and effective quality products would treat a consumer in such a way. Because I do not want to spend any more time on this problem, I have written this letter and am sending it to those who may help my situation. I expect a full refund. I will be informing my friends and family about this experience.

I signed up for Jenny Craing's online program on 2/12/04. I paid $670. with my Visa/ATM. I was promised that my food would be delivered, frozen, packed in dry ice on Tuesday 2/17/04 (FED EX. I was told that the food needed to be put in the freezer within 6 hours. By about 3:30, when nothing had been delivered, I called. It was not sent. I was told it would be delivered on Wednesday, 2/18. By around 3-3:30 on Wed, when no food had arrived, I called. I was told that the food was delivered at 9:24am, signed for by G. Stewart and left at the front desk. I informed them that I do not know a G. Stewart, and there isn't a front desk in my complex, AND that wherever the food was, it was now sitting out for 6 hours. I was told Fed ex will take care of it.

At that time, I said that this wasn't gong to work for me, and I waould go to a physical Jenny Craig location. I was told they would process my refund. On Thursday 2/19 I was out. When I retruned, there was a message from Fed Ex that they attempted to deliver, and would be back on Friday. Again, I called and told them that I do not want the food, and I wanted my money back (at this time I didn't know it was the same food or if they had sent out a second shipment) Again I was told that they were contacting Fed ex, and I shouldn't worry about it. At this time I was told that Gina had to process my refund and she was out.

On Friday 2/20 Fed Ex came to my door about 10am with a box of totally thawed food with no dry ice. I called again and was told to throw the food away, and this time I was told to call customer service for a refund. I held with customer service for over 30 mintues before I gave up. (still I was promised that a refund would be coming. On Monday 2/23 I called again and asked them why the money was not back in my account. I was told that Gina would process it, and I could leave her a message on her voicemail...which I did.

Hours later she called me back and told me that she was so sorry and she was going directly to management and they would get back to me by the end of the day. She also told me that whoever told emthat she would process my refund was mistaken. She is not allowed to do that. Management, of course, did NOT call me back by the end of the day so I called again today, and this time I got through to customer service. She put me on hold and wnet to talk to someone, and then came back and told me she would take it to management, and I would get a call back by the end of the day. I am not holding my breath. I need a refund of $670 from them and need to know how to go about getting it. I also want others to know about this program.

I am out $670.00 and have nothng for it.