I ordered Muscletech Hardcore Pro Series Fat Burner from bodybuilding.com on February 26. It was well within stock. Today, it is March 31, and it's still showing that it's en route to USA. I selected 8-20 days shipping, but still I have not received my order. When I ask the company officials, first of all, they are very rude and don't know how to talk with customers. Then all they have to blame is Customs. I am very much frustrated by their response and want a refund. Please help.
Consumer Complaints & Reviews
14 Days Order Still To Be Dispatched: I have ordered few products online to be sent to Australia SYD. The order date was 9th February 2012. Today is 23rd February 2012 and my order still has not been sent. For a single order, I did send more than 20 emails which are all saved in sent box. There were various changes as they do not have the items in stock, but when I was buying, it was clearly stated "in stock". My order was cancelled and they had to do another order on the 14th of February, and again, there were 2-3 changes for items not in stock, and as of today the 14th day, I am still waiting for my order. They promised to contact me via email at manager level within an hour. Previously, I have given $50 off for a $620 order. All monies debited from my credit card, but it's obvious still they do not have few items and they don't care that the customer is waiting for it.
Well, I will take this as far as I can so they will learn what goes around comes around in customer service and, hopefully, they can update their system so if an item is not in stock, the customer doesn't have to wait.
I haven't received my order yet. The details are as follows:
Order number: **Date ordered: Sun, Jan. 1, 2012.
Status: Shipped on Sun, Jan. 1, 2012.
Tracking number: **
Shipped from: Idaho.
Shipping method: DHL Super Saver (8-20 business days).
Payment method: Visa.
I need refund.
Placed my order on 1st July 09, mid August and no sign of my order. Cancelled order in August 09 and to date no refund! Keep receiving email confirmations promising a refund will be made within the next 3-5 days... same promise repeated by different reps from the company.
An absolute headache! I placed the order with these guys as their website come across really impressive and they seem to be very successful but if this company operated this way in UK, Im sure Trading Standards would be on them like a ton of bricks! I would never order with this company again, and warn all my friends and family too.
On Jan 10th I've made an order with bodybuilding.com. After I've checkout and paid through credit card, I spoke to one of their customer service rep. to make sure that my order is shipped out ASAP. They assured me that my order will be shipped out within 9 hours. I've even received shipment confirmation email from bodybuilding.com that my orders will be shipped out on the very same day.
On Sunday night I did not receive any emails from FedEx for my tracking number. So I check my order status on bodybuilding.com, it stated ON HOLD. I spoke to the customer service reps. (MegaMan Myke) via Live Chat. He told me that my order was so large, the shipping costs might be more. And they're doing everything they can to minimize the shipping cost for me. They put it on hold because the courier company wanted to charge them more. It doesn't make any sense because firstly, this was a problem between the courier company and bodybuilding.com. And secondly, I did not request to minimize my shipping cost. Because I made my order and paid accordingly to the shipping fees the checkout page stated.
I asked Myke, how can they delay my shipping due to shipping fees issue that doesn't involves the customer when I've already paid for it. And now I have to wait few days longer for it to reach Malaysia. He was very rude and unfriendly and even replied me that I would have had wait that long anyway. I'm very unhappy with the way he spoke to me and I'm still having the whole conversation history with me on my comp.
I've rushed my credit card company to increase my credit limit. And rushed to make order before Sunday (Friday midnight) so that they'll ship it on Saturday morning and I'll receive it by the following Friday (16th Jan) in Malaysia. Now that they will only ship it on Monday or so, I'll have to wait another weekend till my order arrives.
It's very frustrating because I've promised my gym customers and friends that the stock will arrive on Friday. And the customer service reps. told me that there is nothing they can do, and will have to wait until their manager clears the packages for bulk shipping only my orders will be shipped out. I didn't receive any notification from bodybuilding.com that my order is delayed. No solutions nor any offer of help at all. Plus the way Myke spoke to me in that unfriendly and unhelpful manner only adds to my frustration.
My gym has run out of supplements stock. I've promised my gym customers and friends that the stocks will arrive latest by Saturday morning. And even made an agreement with customers to meet up for COD on Saturday and Sunday. Now that the stock will only arrive on 19th or 20th of Jan. I might lose my customers.
I ordered a product from bodybuilding.com (aminofuel) on 13 Dec., and the policy of that company is that they deliver the product within 15 to 20 days from shipping. I have not received the product, and my money is deducted from my credit card. I have mailed him 5 times, but they reply with some reason of security checking--that they're not able to deliver. This is not a way to do business!
On June 20th, I ordered a health supplement from Bodybuilding.com. The site is very specific and said the supplement came with 120 pills of 1500 mg each. The site even ranks the price per serving.
When the supplement arrived, the bottle contained 120 pills, but the 1500 mg dosage came in 2 pills. So in essence, I half of what I paid for. I asked to return the bottle and purchase a different one, which I would have purchased if the web site had been correct. They agreed to accept the bottle back but would not pay for the shipping for the replacement (I had already paid shipping once and was required to pay again).
They told me to contact All American Pharmaceutical (Joe Archer) to resolve the issue. After trying multiple times to contact him, when I finally did he agreed to refund the full amount of the purchase so I opened the supplement.
When the refund wasn't issued, I called several times but have yet to get a hold of him. The company now refuses to give me any refund since the bottle has been opened.
While I did not lose significant amounts of money, I did spend considerable time and effort trying to contact the various people at Bodybuilding.com. The web site was wrong, yet they told me specifically that wasn't their responsibility. I think it's important people be wary when ordering from their web site because the information may not be correct and, if there is an error you are still responsible for certain costs.
I ordered diet pills on Nov. 8, 2000. They were to be mailed 2-3 day priority mail. Thedidnt show up so I called multiple times and was told they were send on various dates. Eventually they showed up on Dec. 4th. Unfortunatly all I received was a bag full of broken glass and capsules.I was promised an imediate refund angain, multiple times. In the end (at least so far) they recharged my credit card. After being promised twice that my refund was being taken care of as we speak I am still out the cost of two shipments. I have all my e-mail corospondence supporting this.
The only consequences have been the danger of putting my hand in a bag of jagged glass and the loss of my Christmas food money. Beyond that I am just livid.
