BioSlim

I replied to the "free trial" that was advertised on the net for the BioSlim and the Bio Cleanse. But the following month, another shipment arrived and so did the charges. I tried to go back to the website to contact them and cancel the shipments but there are no contact details there. So, I decided that the next lot I would send back "return to sender" still I was not refunded. So, the next shipment which was only three weeks apart, I did a "return to sender" again. But this time, I went back to their website and made comment on the public forum that I had sent the items back, because they did not work and I wanted all my money refunded.

Now, a fortnight later and they have sent me yet another lot. This time I contacted the ACCC. They have advised me that because of the way the company is set up that I have to cancel my credit card. The ACCC are having trouble stopping them because they are smart enough to confuse matters by sending the product from Sweden, then the payments alternate between the US and the UK. I am now out of pocket almost $1,000.00.

I just ordered a free sample of BioSlim in Jan and there was no request for any more BioSlim from my side. The one free sample which I ordered was of $5.23. After that, people are keep on having money from my credit card, which were $92.13, $97.14 and a recent one is $100.65. I really do not know what it is for. I want them to stop direct debit from my account and please pay me back my money. I was overseas for 3 months and they were ripping me off without my knowledge.

I ordered the product and was debited. I didn't like it as it didn't work, so I rang to cancel. They said it was too late as the 2nd lot had been dispatched. They said I was guaranteed not to be charged again as it was definitely cancelled. I just got another statement and they got me again. I argued with the man in Sydney, who would not listen and insisted on talking over the top of me. It's sad that since I had filed a dispute with Visa that they now couldn't deal with me and couldn't give me a refund.

I rang Visa and have had to cancel a card I have had for 30 years with no trouble. They are also handing it to their fraud department as they have many other complaints about this company. All they had to do was being polite and refund the last payment and stop the drawings and I wouldn't have complained. Bad service, bad product!

I have been taking these BioSlim + BioCleanse capsules for 3 months and they do not work. I have paid nearly $600 for something that does not work. Please stop taking money off me for a product that does not work.

I bought BioSlim and BioCleanse. They debited my account and never turned up. I rang in January and they said they were out of stock and would come soon. They still haven't turned up and now I cannot get hold of them.

I ordered the Bioslim Mango and BioCleanse samples from the Bioslim website and did not realize that they were coming from the USA. They took over a month to arrive after ordering in mid-February. I returned the BioCleanse through the post to the US. Both samples arrived opened (in customs?) and crushed. I have not received any further products even though my Visa account has been debited. Is this a scam or are the products I have been charged for sitting in customs?

I ordered in good faith the BioSlim product for the free trial. It took nearly 2 months to get here, and I was charged $94.95 at that time. And then the other day, I was charged another $90. I finally found a number to ring to cancel any future orders and was told that I wouldn't get any money back. I was very angry, as I have paid nearly $200 for 1 bottle of pills that are crap. They gave me a cancellation number. I know I won't see my money again and feel very stupid, but I hope that others won't fall for it by me reporting it.

I accepted a trial product offer for BioSlim mango extract that firstly stated "free trial" pay postage only, but the advertising was very misleading, as the terms and conditions with the long postage elapsed time (to Australia) made it impossible to return the product and stop the first or second payment of approx $100 per bottle. I had to cancel my credit card to make sure no further money was extracted from my card. With help from my bank, I did get in contact with the company's call center support. After explaining my not receiving the 2nd shipment, they promised to credit the 2nd payment, but I'm yet to see that.

As for their terms and conditions, they are a scam and should be treated as such. No reputable company here or in USA should be allowed to peddle these products with these online terms and conditions. Buyers beware remains the ultimate advice.

I ordered a free sample of BioSlim for $2.85. After about three weeks, it arrived. Today, without requesting it, I received a second sample. I started taking the first sample, but it hurt my stomach so much I had to stop. I was aghast when I checked my bank statement and found that before the bottles had even arrived, three lots of money had been taken from my Visa account with a total of $202.40: 9/1/2012 - $05.36; 26/1/2012 - $97.51; and 10/2/2012 - $99.53. I reported it to the bank and cancelled my card. The bank was aware of this company.

I paid for the postage of my so called free sample on the 10/02/12 and to date, received no goods. I was not worried about five bucks until I noticed a payment of $96.16 and $84.85 (as I also got the clense) off my credit card. I then went back onto the website, after looking, I found the terms and conditions right at the bottom of the page, this makes some good reading. What I want to know is who is going to put a stop to this misleading website. The so called free trial is to be cancelled 17 days after you purchase the shipping, not after you receive the product. After reading the terms and conditions that they have I realized there is no way in hell I would be getting my money back from them, so I cancelled my credit card.

My bank told me that I was not the first to be scammed by this bunch. After calling the 'Brisbane' call center (which is clearly diverted to some other country), the customer help on the other end was rude, mimicked me and used sarcasm the whole way through the conversation. He told me that I didn't receive the product because it was held at customs. When I asked for a shipping/tracking number, he said that he didn't have that information, I asked him how was he seeing that it was at customs on his computer to which he replied I can give you a tran-sact-tion number (talking to me like I was stupid), I told him I didn't want that I asked for the shipping he then replied well I can only give you the transaction number.

I ordered a free sample and paid post and package by debit card to find that no free sample arrived. But my account had been charged, not only the post and packing but another $91 within 10 days! My product finally arrived but there never was a free sample. They then debited another $91 within 2 weeks! I suppose that I am getting another bottle of something I am not using! How can it be a free sample when you do not receive the sample and they charge this ridiculous amount of money? It is, at best, misleading; at worst, a scam. I have had to cancel my credit card to stop them from taking money out.

I ordered a free sample and paid post and package by debit card to find that no free sample arrived. But my account had been charged not only the post and packing but another $91. When I complained, they said it was in the terms and conditions. These were not apparent on the website. How can it be a free sample when you do not receive the sample and they charge this ridiculous amount of money? It is, at best, misleading; at worst, a scam. I know what I think it is.

This company doesn't provide any 'free' colon cleanse or a sample that is just to be $5.95 S&H. so don't fall for their false advertising. I did not get anything free but was charged $83.95 plus foreign transaction fees by my credit card for the sample. They refuse to offer a refund and I am being charged-end of story. I am going to complain to my credit card company to dispute.

Found internet offer of a free trial, all I was supposed to pay was shipping and handling and now I'm billed $83.95 extra, I didn't receive any other product, I refuse to pay it. I am notifying my credit card to remove this debt. I feel that this charge is fraudulent.

The products did not work and my money has not been refunded, even though I returned everything as instructed within the proper time frame.

The company responds:

I am replying to the complaint lodged by Louisa of NC. She claims that she returned the product in the proper manner, and her money was not refunded to her account. This is not accurate. Louisa had paid two of the three payments on her Kit when she returned it, and that money, $59.90 (two payments of 29.95) was refunded on October 24, 2007 - one month BEFORE Louisa made her comment on your site.

BioSlim

Pacific Palisades CA 90272

BioSlim doesn't work! It's misleading how they recommend you use their product 3 to 8 weeks to see results, yet in order to get a refund you must do it within 30 days. All BioSlim does, is give you high blood pressure.

i ordered a trial order of bioslim as advertised on tv that was 6 months ago after the first month i called to cancel it and i kept getting put on hold or cut off my credit card is being billed every month for a product i do not want each month i send the product back but i keep receiving more i don't know what to do please help! i am being billed 40 dollars each month for somthing i do not want and i seem to be unabe to cancel my agreement

i have contacted bioslim 3 times to cancel and they just keep on sending the product to me.and i keep sending it back. it caused me to have breathing problems which i have tried to tell them but they still have me on automatic shipment which i told them from the first that i did not want. but telling them dosent do any good.

They keep taking money out of my account and I can't seem to get a hold of anyone. The phone is always busy. I sent back the product that does not work! I am still getting money taken out of my account. TOO much money. I want it to stop!

I ordered the diet pills over the phone they said that they were refundable if no weight loss I also charged it to my American Express card and would like a refund because the product does not work. the reason I thought they might work is because a doctor recommended them in the commercial.

i have been charge to months in a row for 30.93 for pills. I have phoned them and told them i don't want their product and they told me the charge would come off my card and when i got my statement there was no refund and they charged me again. i have no idea who to contact now.

You guys frightened me so bad that I call my bank. I too just ordered one supply. The bank gave me the following number 800 220 7546 (Bioslim) which I called to verify that no future charges would be applied to my account. You might want to call that number.

Grace and Peace,

Kirby

Sent for a supply of diet pills. Sent a check for $99.99. The check was cashed, but I never received the pills. Am trying to go through the BBB to get my money back, but so far, no response. It has been about a year. Lost $99.99, and frustrated with the entire system of trying to deal with the BBB, haven't heard from them either.

I ordered the diet pills and after two weeks decided that I did not need this product. I did return the product and when I called the customer service number I was told they did not even have me in their system as ordering these pills. AND they did not receive the shipment either.

So, now I am left with no pills and out over $100.00. I cannot get anyone to tell me anything at this point and I really don't know what to do to recoupe my loss. I am waiting very nervously to see if there are anymore charges to my card, this is sad that these things happen, and I cannot afford anymore charges at all.

I've been receiving Bioslim product since July 1998 and stopped using the product June 1999. Due to the fact that I was dissatisfied with shipping problems. I would include with my order form an additional $10.00 to my order so I would receive my product within 2-3 days. I would get the Bioslim product 2 weeks after it was shipped from the company.

I was put in many times to be off my schedules of taking the Bioslim product, dued to the fact that it was sent many weeks late. I finally went off the Bioslim product because of poor mailing deliverly and long waiting periods on the phone to talk with a representive of Bioslim. I also feel that they have miss advertisment of FedEx or rush delivery and I would like to have my $10.00 refunded to me.

Sent a check for the Dr. Phillip **** Bioslim pill for weight reduction. Check was cashed but I did not receive the product. That was almost one year ago. I have tried to contact them, but I have no way of getting in contact with them. Their main office is in England with ties to New York, New York (the place the check was cashed).

I have filed 2 complaints with the BBB, but have received no response from them either. I want the $99.99 refund from the company. Any clues as to how to get it back? I have a copy of the check, but I'm not sure who to send it to, if anyone. Thanks for your assistance in this matter.