I ordered a free sample and paid post and package by debit card to find that no free sample arrived. But my account had been charged, not only the post and packing but another $91 within 10 days! My product finally arrived but there never was a free sample. They then debited another $91 within 2 weeks! I suppose that I am getting another bottle of something I am not using! How can it be a free sample when you do not receive the sample and they charge this ridiculous amount of money? It is, at best, misleading; at worst, a scam. I have had to cancel my credit card to stop them from taking money out.
Consumer Complaints & Reviews


I ordered a free sample and paid post and package by debit card to find that no free sample arrived. But my account had been charged not only the post and packing but another $91. When I complained, they said it was in the terms and conditions. These were not apparent on the website. How can it be a free sample when you do not receive the sample and they charge this ridiculous amount of money? It is, at best, misleading; at worst, a scam. I know what I think it is.

This company doesn't provide any 'free' colon cleanse or a sample that is just to be $5.95 S&H. so don't fall for their false advertising. I did not get anything free but was charged $83.95 plus foreign transaction fees by my credit card for the sample. They refuse to offer a refund and I am being charged-end of story. I am going to complain to my credit card company to dispute.

Found internet offer of a free trial, all I was supposed to pay was shipping and handling and now I'm billed $83.95 extra, I didn't receive any other product, I refuse to pay it. I am notifying my credit card to remove this debt. I feel that this charge is fraudulent.

The products did not work and my money has not been refunded, even though I returned everything as instructed within the proper time frame.
The company responds:
I am replying to the complaint lodged by Louisa of NC. She claims that she returned the product in the proper manner, and her money was not refunded to her account. This is not accurate. Louisa had paid two of the three payments on her Kit when she returned it, and that money, $59.90 (two payments of 29.95) was refunded on October 24, 2007 - one month BEFORE Louisa made her comment on your site.
BioSlim
Pacific Palisades CA 90272

BioSlim doesn't work! It's misleading how they recommend you use their product 3 to 8 weeks to see results, yet in order to get a refund you must do it within 30 days. All BioSlim does, is give you high blood pressure.

i ordered a trial order of bioslim as advertised on tv that was 6 months ago after the first month i called to cancel it and i kept getting put on hold or cut off my credit card is being billed every month for a product i do not want each month i send the product back but i keep receiving more i don't know what to do please help! i am being billed 40 dollars each month for somthing i do not want and i seem to be unabe to cancel my agreement

i have contacted bioslim 3 times to cancel and they just keep on sending the product to me.and i keep sending it back. it caused me to have breathing problems which i have tried to tell them but they still have me on automatic shipment which i told them from the first that i did not want. but telling them dosent do any good.

They keep taking money out of my account and I can't seem to get a hold of anyone. The phone is always busy. I sent back the product that does not work! I am still getting money taken out of my account. TOO much money. I want it to stop!

I ordered the diet pills over the phone they said that they were refundable if no weight loss I also charged it to my American Express card and would like a refund because the product does not work. the reason I thought they might work is because a doctor recommended them in the commercial.

i have been charge to months in a row for 30.93 for pills. I have phoned them and told them i don't want their product and they told me the charge would come off my card and when i got my statement there was no refund and they charged me again. i have no idea who to contact now.

You guys frightened me so bad that I call my bank. I too just ordered one supply. The bank gave me the following number 800 220 7546 (Bioslim) which I called to verify that no future charges would be applied to my account. You might want to call that number.
Grace and Peace,
Kirby

Sent for a supply of diet pills. Sent a check for $99.99. The check was cashed, but I never received the pills. Am trying to go through the BBB to get my money back, but so far, no response. It has been about a year. Lost $99.99, and frustrated with the entire system of trying to deal with the BBB, haven't heard from them either.

I ordered the diet pills and after two weeks decided that I did not need this product. I did return the product and when I called the customer service number I was told they did not even have me in their system as ordering these pills. AND they did not receive the shipment either.
So, now I am left with no pills and out over $100.00. I cannot get anyone to tell me anything at this point and I really don't know what to do to recoupe my loss. I am waiting very nervously to see if there are anymore charges to my card, this is sad that these things happen, and I cannot afford anymore charges at all.

I've been receiving Bioslim product since July 1998 and stopped using the product June 1999. Due to the fact that I was dissatisfied with shipping problems. I would include with my order form an additional $10.00 to my order so I would receive my product within 2-3 days. I would get the Bioslim product 2 weeks after it was shipped from the company.
I was put in many times to be off my schedules of taking the Bioslim product, dued to the fact that it was sent many weeks late. I finally went off the Bioslim product because of poor mailing deliverly and long waiting periods on the phone to talk with a representive of Bioslim. I also feel that they have miss advertisment of FedEx or rush delivery and I would like to have my $10.00 refunded to me.

Sent a check for the Dr. Phillip **** Bioslim pill for weight reduction. Check was cashed but I did not receive the product. That was almost one year ago. I have tried to contact them, but I have no way of getting in contact with them. Their main office is in England with ties to New York, New York (the place the check was cashed).
I have filed 2 complaints with the BBB, but have received no response from them either. I want the $99.99 refund from the company. Any clues as to how to get it back? I have a copy of the check, but I'm not sure who to send it to, if anyone. Thanks for your assistance in this matter.