What's On Your Mind? Bank of America, PlanetRX, US Airways
Our daily look at consumer reviews
01/09/2012 | By Mark Huffman
|
ConsumerAffairs.com
| Homeowners
There are times when you should hire an attorney and not worry about the cost. One of those times is when you are in danger of losing your home over a relatively small bill.
“Our equity loan was sold to Bank of America (BoA) by Countrywide but we were never informed or sent a bill,” Joanne, of Wallkill, N.Y., told ConsumerAffairs.com. “We called repeatedly to try to pay this bill. No one could tell us anything until three years later when BoA tried to foreclose on our $650,000 property for a $7,000 back payment. They refused to work with us and after countless hours of getting cut off repeatedly, we paid the full amount due just to settle it. That was Nov 2011 and I have not received a bill since. When I called to get my balance they tell me I am two months past due!!! I think they are purposely not sending a bill so that they can try and steal my property!”
Whatever the reason for the confusion, Joanne should get some legal advice at this point.
Planet out of alignment
We continue to get complaints from consumers who have placed orders with PlanetRX and having months pass without receiving the products, even though they say their credit cards were charged immediately.
“I placed a $97 order on December 1 with delivery promised in three days,” said Norm, of Battle Creek, Mich. “Numerous attempts to contact the company by email or by phone starting on December 19 - no response at all. Finally cancelled order on December 24.”
Is anyone getting their products from this company in a timely manner? Let us know about your experiences.
Not so friendly skies
If you're traveling from Georgia to the West coast, you pretty much have to fly. That proved to be an unpleasant fact for William and his wife, of Macon, Ga.
“I sent my wife to Seattle to be with her 24-year-old daughter who is facing cancer surgery on Jan 10,” William said. “The brand new bag that I bought her for Christmas was totally destroyed along with several other Christmas gifts. She refuses to come back to Georgia on US Airways, as their own customer service rep said it appeared to have happened because of negligence, and her cigarettes were stolen as was the Mary Kay makeup I bought her for Christmas. Her bag was Swissgear and had a 10 year warranty on the workmanship.”
Complaints about mangled and/or stolen items in luggage seem to have significantly increased in the wake of new tighten baggage security. Makes you pine for the days of train travel. Or maybe stagecoach.
Ernestine Foss (Mon, 09 Jan 2012 22:22:10 +0000): Came back on Delta on Jan. 1 and upon getting my brand new bag found the sides caved in. If is reducles that you have to pay $25.00 to give them the opportunity to wreck your luggage.
Roger Bradley (Tue, 10 Jan 2012 04:03:42 +0000): When it comes to bank of America, nothing surprises me. They are dirty and underhanded. I can't believe they have not collapsed. they are holding so much dirty paper because of their greed it is amazing. I worked for them before their fingers got too sticky and it's sad that they have become the way they are. As the old saying goes the bigger they are the harder they fall. just hang on and watch.
Francis de Regnaucourt (Mon, 16 Jan 2012 13:21:28 +0000): Here's a new one from Bank of America. The zero-interest rate loans (come with a ridiculous "administrative" fee up front which equates to a good amount of prepaid interest) that later pop-up to ridiculous rate levels. But here's the catch. Each month there is a fee (not interest, mind you, but a fee). When you go to look at what this fee is, it's called "minimum interest fee". Just $1.50 a month, but what a bald-faced rip-off. Just like the $3 a month they stole out of our account until we would say we no longer wanted check images, or the $5 they were threatening for the "privilege" of a debit card, which saves them so much money.