Wells Fargo can always circle the wagons when the going gets rough but Bank of America has fewer options and, according to The Wall Street Journal, may be preparing to turn tail and retreat from some areas of the country.
The Journal quoted sources as saying the giant bank has told regulators that if its financial condition continues to weaken, it may close branches and pull out of some of its less profitable markets.
There are quite a few consumers out there who would not mourn the bank's passing.
"This bank does nothing for the people that need modifications or help and all they care about is foreclosure. They should rename their bank, American Bank Of Foreclosures," said RoseAnne of Kissimmee, Fla., who said that instead of helping her family modify their mortgage, a bank rep suggested they should rent.
Similar blunders, like the ill-conceived $5 fee for using debit cards, haven't exactly endeared the bank to many of its customers.In fact, a review of 830,000 consumer comments on social media finds Bank of America firmly in the doghouse, with a net sentiment of -20%, the nadir in a year that only rarely saw overall sentiment venture into positive territory.

OK, but how do consumers really feel? Using computerized sentiment analysis, ConsumerAffairs.com distilled their top five positive and negative feelings, again based on about 830,000 comments on Facebook, Twitter and so forth.

Relentlessly stalking
For 20 years, what started out as NationsBank of North Carolina, has been relentlessly stalking takeover targets, stitching together a nationwide organization rivaled only by Chase and Wells Fargo.
It was the 1998 takeover of BankAmerica Corp. of San Francisco and the 2004 purchase of FleetBoston that finally stitched together the banking blanket that now covers the country.
Could it really unravel?
It's possible. The financial crisis hit all banks hard but BA took it especially hard, thanks it its 2008 acquisition of Countrywide Financial, which made it particularly vulnerable to losses in the mortgage sector.
Now, with its share price down more than half and regulators hounding it to raise more capital to cover ongoing mortgage liabilities, the bank that ate America is in trouble.
Retrenching is one of the options the bank provided to regulators recently, the Journal said, although there are other options on the table as well.
What to do
What does this mean for consumers who do business with Bank of America?
Probably not much. Banks are bought and sold with some regularity and the heavy lifting mostly occurs behind the scenes but the possibility of BA's retreat may be something to consider if you're looking for a new bank. If BA starts cutting back branches or slicing staff, as it's already doing in at least some areas, customer service could suffer.
The best place to shop for a bank may be locally. There are 7,400 banks in the country, after all. If you live in Nevada, do you really care whether your bank has branches in Maine?
Jody Hicks Smith (Fri, 13 Jan 2012 15:35:10 +0000): Bank of America on the front page again.......this time, the front page of the Consumer Affairs!
Sky Ler (Fri, 13 Jan 2012 22:33:37 +0000): Good riddance
Faye-Linda Quimby McGovern (Fri, 13 Jan 2012 22:36:01 +0000): When Bank of America decided to get greedy and charge for debit card swipes, the American people finally stood up and said no way and it didn't happen. Bank of America has nobody to blame but themselves for being greedy. That's how they lost hundreds of thousands of their own customers to credit unions. Adios BofA!
Joseph Smith (Mon, 16 Jan 2012 02:54:27 +0000): they deserve everything that they have coming to them AND MUCH,MUCH MORE
PsalmTwentyfive Fourtofive (Fri, 13 Jan 2012 22:48:19 +0000): Signs of the times...when the ungodly try to run the country without God.
Doug Tull (Mon, 16 Jan 2012 02:45:36 +0000): What does Bank of America have to do with God?
Roger Bradley (Fri, 13 Jan 2012 23:23:43 +0000): I worked for BA for a short time years ago and it was still a good company but I was also privy to some shennaigans starting to go on even then. The sad part is when a giant falls there are alot of little people that suffer for it. Shame on you BA.
Randy Nesbitt (Sat, 14 Jan 2012 01:21:02 +0000): Not a real surprise but have a nice trip!
Philip Camacho (Sat, 14 Jan 2012 02:15:13 +0000): I couldn't care less if the Bank Of Illegals disappeared altogether. Always had enough sense not to bank with them but nonetheless heard the stories from people I know who were unfortunate to do business with them.
Gary Moeller (Sat, 14 Jan 2012 04:39:05 +0000): I too won't shed a tear for this company. Greed took them down. I will give them credit for not raising my credit card rate like Chase did.
Paulette Delor Green (Sat, 14 Jan 2012 20:12:14 +0000): *wavy doodles*
Jacqueline Folwell (Sun, 15 Jan 2012 22:29:44 +0000): The Word for Bank of America Goes far beyond Greed. Hoping beyond hope Other Banks across America Learn from Their mistakes. They have pushed their hidden fees and ATm fees and card % rates Among other things beyond acceptance. Just hope all the consumers out there are smart enough to pull out befor it's too late. Bye Bye B of A.
Laurie Sobolewski (Sun, 15 Jan 2012 23:20:00 +0000): I got involved in a "mortgage modification" with Bank of America 2 YEARS ago-starting out with them "wanting to help me stay in my home" to telling me I was kicked out of their modification program simply because 2 numbers in one of my trial payments were transcribed, & they said I broke the contract by paying the wrong amount. This should be an easy error to fix, yes? After hundreds of phone calls & some internet research, I find this is a scam Bank of America has going on, with thousands of people-many different excuses being given as to why we were kicked out of the modification program. They string us along with all sorts of excuses WHY they can't just tell us what is going on, or what amount we can pay, & we have no idea what status our homes are in-they return mortgage payments or claim to not have received them, lose paperwork & NEVER return phone calls. I have yet to find anyone who is willing to say who Bank of America is responsible TO. AMERICANS BAILED THIS BANK OUT.
http://www.consumeraffairs.com/finance/ba.htm
Steve French (Thu, 19 Jan 2012 21:39:19 +0000): I'm thankful I never had anything to do with them, never.