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Consumer Affairs

Seniors Warned About Medicare Scams

Telemarketers seek seniors' personal data


Senior citizens, unfortunately, are common scam victims and a recent senior scam that has popped up in Arkansas involves Medicare.

Telephone solicitors have been calling Medicare beneficiaries asking for personal information, including bank account information and Social Security numbers. Other callers offer updated or replacement Medicare cards for a fee.

"It's never a good idea to give out personal financial information over the phone to a stranger, no matter how legitimate the reason seems to be," said Attorney General Dustin McDaniel. He issued a consumer alert to warn Medicare beneficiaries specifically about the possibility of fraud or potential scams concerning their Social Security Number and bank accounts.

The scam being reported in Arkansas is likely being repeated in other states.

The card offered in the new Medicare card pitch is, of course, not legitimate. Callers may use the names of fictitious companies such as National Medical Office, Medicare National Office and National Medicare or even state they are with the government. Beware if you hear any of these or similar names.

Also, the scam artists may ask senior citizens for bank information, including bank account numbers, which they then use to electronically withdraw money from a beneficiary's account.

It is against Medicare's rules to call a Medicare beneficiary and request bank account or other personal information, or cash payments. No beneficiary should ever provide that kind of information to someone who calls them, no matter how official the caller sounds.

To prevent this scam, seniors should follow these rules:

  • Never give out any personal information in person, over the phone, or on the Internet to people or companies with which you are unfamiliar. 
  • If personal information is requested, verify the request for information directly with the company or organization involved by contacting the entity using a telephone number from an independent source. 
  • Remember that legitimate federal Medicare organizations never attempt to collect sensitive information via telephone, email or unsolicited mail. This includes bank account information, Social Security numbers, addresses and Medicare numbers. 
  • Seniors or family members should call 1-800-MEDICARE to report any of these types of calls or go to www.stopmedicarefraud.gov to learn more about efforts to fight these types of scams.

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