What's On Your Mind? iTunes, Pyrex, Wells Fargo

Jody of Osage City, Kan., has a simple question; how do you get in touch with iTunes if you have a billing problem?

“I can not find an address or a phone number to iTunes,” Jody told ConsumerAffairs.com. “They want everything in an email.”

Jody says he was charged seven times for a $250 purchase – an app called called Kingdom Quest, though Sega. He says he didn't download the app once, much less seven times.

“I have contacted Itunes and they will not do anything about it,” Jody saud. “They told me its my problem.”

Jody says the comments section under the app suggests a lot of other iTunes users are having the same problem.

Even dogs aren't safe

We get plenty of reports from consumers about glass baking dishes shattering in the oven. However, this may be a first.

“My dog's Pyrex water dish blew up for no reason,” Willie, of Sauchie, UK, said. “Nobody near it and no fluctuation in temperature . There wasn't much water in it and it was just sitting on the floor when suddenly it just blew up . At first I thought it was a light bulb falling out of the socket as it just happened immediately for no apparent reason.”

Fortunately, the dog wasn't nearby.

No luck on a loan

Sherry, of Belmont, Calif.,is trying to refinance a mortgage on some rental property through Wells Fargo, but says she's running into a brick wall.

 “We have been paying our loan for almost seven years and have not missed payments ever,” Sherry told ConsumerAffairs.com. “We simply want to reduce the amount we pay every month and that looked to be about $300 less or so. And twice, they tell us we don't live there as a reason for denying us the refinance.”

Not every homeowner – even with good credit – qualifies for every type of mortgage product. It sounds like Sherry has applied for a government-backed loan, which would only go to owner occupants. She needs to shop around for an investor loan. The interest rate may be a little higher, but if her credit and the property appraisal check out, she shouldn't have a problem.

Bait & switch?

No one likes it when they go to a store in response to an advertised special, only to find the special is not longer being offered.

“Toys R Us had a circular distributed that offered two Video Games for $50,” said Dave, of Sayreville, N.J. “It was supposed to run from 6/19/2011 to 6/25/2011. On 6/21/2011 I went to the store and was advised that even though the promotion ran for two days it was being terminated and being replaced with a new offer of buy two games get a $50 gift card.”

 Is it bait and switch? It sounds like it, but it all depends on the wording in the circular. If the store reserved the right to replace the offer with one of equal or greater value, they may be in the clear. But it's aggravating, though.