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Consumer Affairs

Panel: Toyota Hasn't Done Enough to Address Safety Issues

But panel says company has made a good start


photoA panel of experts appointed by Toyota says the automaker hasn't done enough to address the safety problems that have plagued the company and its customers.

The panel headed by former U.S. Transportation Secretary Rodney Slater said the recalls of more than 10 million vehicles since 2009 were largely attributable to Toyota's centralized decision-making process and the company "skepticism and defensiveness" towards consumers, Automotive News reported.

But the panel said it is optimistic about Toyota's future, noting that a federal investigation found no electronic causes for instances of unintended acceleration and crediting the company with being "eager to implement positive changes."

In its 60-page report, the panel said Toyota still needs to give local managers more authority. The company has said it will establish regional advisory committees for North America, Europe and Asia, but the panel said it doubts that will be adequate.

"Toyota needs to continue to adjust its balance between global and local control, giving weight to local control in order to improve its communications and speed in responding to qualify and safety issues," the panel said.

Toyota paid nearly $50 million in fines in the U.S. last year and millions more conducting recalls and fighting lawsuits, most of them related to alleged incidents of unintended acceleration.

Some critics have claimed that Toyota's electronic acceleration system is to blame for the incidents but federal investigators found no evidence to support that. Instead, misplaced floor mats and other mechanical causes were blamed for most of the incidents in which a cause could be found.

 

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