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Consumer Affairs

Shoppers Sound Off About Supermarkets

Lack of cashiers, hard-to-reach shelves top gripe list


What's most annoying about your supermarket? If you're like respondents to a recent poll, your leading complaints might be: too few cashiers (44%), top shelves too high to reach (35%), and too many promotional displays in the aisles (28%).

The survey was conducted by SupermarketGuru.com and allowed multiple responses, so numbers don't add up to 100%.

When it comes to sales, shoppers say they're most annoyed when the store runs out of the sale item (62%), requiries companion purchases to get the sale price (46%) and issues coupons at checkout with short expiration times (32%).

In departments like produce and meat, shoppers say their supermarkets are most often guilty of high prices (38%), inconsistent freshness (34%), out of stock (28%) and short dates (25%).

 

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