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Consumer Affairs

Seniors At Risk In Medicare Enrollment Scams

Open enrollment period, Nov. 15 - Dec. 31, fraught with pitfalls


It's not just the holidays that are on the horizon, but the Medicare enrollment season. Medicare's open enrollment is from November 15 to December 31, and scammers are poised to take advantage of it.

One reason is the new complexity of the process. Because of the new health care law, there will be many more coverage options, requiring choices by current retirees and the first wave of newly eligible baby boomers.

"It's a complicated year for Medicare beneficiaries," Judith Stein, executive director of the Center for Medicare Advocacy, a nonprofit group that helps Medicare beneficiaries, told the New York Times recently

"While Medicare undoubtedly offers Ohioans many beneficial options, we anticipate that this year's enrollment period will bring about a new wave of scams," said Ohio Attorney General Richard Cordray. "Scam artists will attempt to use the new healthcare reform law to confuse seniors who are not familiar with the system. So far this year, my office has received more than 60 reports of Medicare-related scams, and we expect the number to climb as the enrollment period approaches." 

Targets

If you're on Medicare, you could be the target of a stranger trying to gain access to your personal information. Complaints filed with Cordray's office already describe unsolicited callers requesting personal information such as Social Security numbers and checking account information as well as Medicare ID numbers, which sometimes mirror the policyholder's Social Security number.

This trend mirrors data collected by Cincinnati-based Pro Seniors Inc., a nonprofit that provides legal guidance to older Ohioans. 

Cordray warns that scammers will also use high-pressure sales tactics and claim that seniors must re-enroll in Medicare in order to claim their benefits. Also, some seniors may hear a sales pitch that offers special, limited-time offers or phony add-on discount prescription drug plans, he said.

Cordray offers these tips for senior citizens enrolling in Medicare this year:

  • Never provide any personal information over the phone if you are unsure about who is requesting the information.
  • Hang up on callers that pressure you for personal information or request that you enroll in a Medicare product over the phone. It's shrewd to be rude!
  • Always review your quarterly Medicare Summary Notice to determine possible fraud or errors.

 

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