By James Limbach
ConsumerAffairs.com
May 11, 2010
We're entering the time of year when a lot of people pickup up everything and move --across town, across the country or, perhaps, to the other side of the world.
In fact, more than 37 million Americans -- or about 13 percent -- move to a different home every year, according to the latest U.S. Census Bureau statistics.
Following a few simple rules when looking for a mover will go a long way toward protecting you from being victimized by scammers, advises Better Business Bureau (BBB) and the American Moving & Storage Association (AMSA).
Complaints galore
Unfortunately, every year, BBB receives extremely serious complaints from consumers who have fallen prey to dishonest and sometimes unlicensed moving companies.
BBB received more than 8,400 complaints against movers in 2009. Complaints to BBB about movers are primarily about damaged or lost goods and final prices in excess of original estimates. In a common worst-case scenario, the moving company will essentially hold the customer's belongings hostage and require potentially thousands of dollars to unload the truck.
ConsumerAffairs.com receives its share of complaints about movers.
Diana of Klamath Falls OR, says that during a move from Temple TX, North American van lines "dropped and broke some of our things, lost nine boxes and someone broke into our file cabinet and stole four years of tax papers. As result of this our identity was stolen. I have had credit used by our people, and our bank account was used by someone."
"A nightmare," is the way Elizabeth of Picayune, MS describes her move from Iowa to Mississippi by Atlas Van Lines. "They damaged most of my new furniture," she tells ConsumerAffairs.com and "are now saying that it was damaged before the move! What can I do they aren't willing to pay! I have had many sleepless nights." Worse yet, she says she was quoted a moving price of $16,000 and that "was raised to $40,000 due to overweight."
"Virtually anyone with a truck and a Web site can claim to be a mover and they can't all be trusted to adhere to standards for honesty and ethical conduct," said AMSA President and CEO Linda Bauer Darr. "When it comes to such an important decision, you can save a lot of heartache by doing just a little homework to track down the companies that put customer service and integrity first. For interstate moves, that means an AMSA certified ProMover."
"Checking a mover's credentials is critical and easy. Last year alone, consumers relied on BBB more than 1 million times for finding a trustworthy mover," said Stephen A. Cox, President and CEO of the Council of Better Business Bureaus. "When making the final choice, go with a BBB Accredited Businesses or, at the very least, choose a business that has a good rating with BBB."
Avoiding the scam artists
BBB and AMSA offer the following checklist for finding a trustworthy moving company:
• Research the Company Thoroughly. While state regulations vary, all interstate movers must, at minimum, be licensed by the Federal Motor Carrier Safety Administration and are assigned a motor carrier number you can verify. Also check the company's rating with your BBB, which maintains more than 17,000 reliability reports on movers across North America. Having at least a satisfactory BBB rating is one of seven screenings that AMSA relies on when authorizing its interstate mover members to display the ProMover logo, the sign of a quality, professional mover that has pledged to abide by the organization's Code of Ethics.
• Get at Least Three In-Home Estimates. No legitimate mover will offer to give you a firm estimate on-line or over the phone. Also keep in mind that the lowest estimate can sometimes be an unrealistic low-ball offer that can cost you more in the end.
• Know Your Rights. Research your rights as a consumer with both the state you currently reside in and the location to which you are moving. Also enlist the help of BBB or local law enforcement if the moving company fails to live up to its promises or decides to hold your belongings hostage.
More tips and information on how to choose a mover and plan your move are available at AMSA and your Better Business Bureau.
