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Consumers May Soon See Fewer Scam AdsGoogle banning advertisers, not just ads, from its ad network | ||||||||
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By Sara
Huffman November 25, 2009 In the month of November alone, ConsumerAffairs.com has received nearly 100 complaints about these companies and their sales practices. Nearly every complaint is identical -- the consumer is lured by a "trial size" of some wonder product and thinks he or she will only have to pay for shipping, which is usually a small amount, around $2. Within days, a full-size bottle of whatever he or she ordered arrives in the mail. Unbeknownst to them, however, they have only a day or two to return it. If they don't, they're signed up for "memberships" to online "clubs," and then, most frustratingly, slammed with several shockingly large fees. "I learned a valuable lesson." Karen of LaVerne, California told ConsumerAffairs.com. "There is no trial size at a reduced rate for the product." Geraldine of Dawsonville, Ga., thought she was ordering a trial of Resveratrol for $1.95 but ended up with a full bottle of it and no information. Soon after that, another full-size bottle arrived. When she called her credit card company, she made an awful discovery. "In addition to the $1.95, which had been billed and paid, there were two new unauthorized charges," she told ConsumerAffairs.com. "There was one charge for $87.62 on 11/4 by Improved Health, and another charge made on 11/11 for $87.62 by Youth Supp. Each charge had a different toll-free number. I called the one associated with the 11/4 charge and after waiting for 45 minutes, was disconnected. Called again and waited about 30 minutes before I finally spoke to a representative. Geraldine said she was told that she was on an auto-ship program and every 30 days the company would ship a bottle of this stuff to the tune of $87.62 each. "She said I had 15 days to return the first bottle if I didn't want to stay in the program," Geraldine said. "None of this was communicated on the website where I ordered the sample. She asked if I read the terms and conditions, but I saw nothing there with terms and conditions. I realized immediately that I've been scammed." Finding LoopholesBecause these companies have found loopholes in the system to get their ads featured via Google AdSense and the Google Affiliate Network, used by many reputable websites, Google has only been banning ads one at a time. As recently as June, Google appeared a bit more relaxed about questionable ads. When contacted by ConsumerAffairs.com concerning scam ads that even used the word "Google" in its name, a spokesman declined to comment but said "Our legal team reviews them and takes appropriate action if necessary." But they weren't doing much more. Until now. Last week, Google started banning the advertisers instead of the ads. In the past, when Google banned a URL, the advertiser would just create a new URL, shilling the same products. Now, the advertiser is banned and put on notice that it is no longer allowed to sell anything through Google's ad systems. Cable TV, as well as the Internet, is littered with ads for companies that range from abusive to outright scams. Very few media outlets, however, have done much to police their advertisers. Google appears to be taking that step -- preventing questionable ads from showing up on reputable Web sites where readers often assume that just because an ad is on a site they trust, it must be legitimate. Website publishers note that -- unlike print publications -- ads are not inserted into Web pages in advance but, for the most part, are inserted "on the fly," each time a reader opens the page. With tens of thousands of advertisers in Google and other large programs, publishers say it's simply not possible for them to preview each ad that might, or might not, run on their site. While Google has taken a positive step to clean up its ad network, consumers also have the responsibility to exercise greater care when they consider offers made over the Internet. Offers that sound "too good to be true" are usually scams. Also, if you are required to give someone your credit card number in order to receive a "free" sample, you should expected unauthorized charges. Report Your Experience
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We've all seen
them; those little ads on the side of whatever Web page we're looking at
that promise a flatter belly, whiter teeth, or the chance to make
thousands of dollars a month just by searching the web. 
