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Delta Alters Fees to Conform to Northwest's

Both carriers adopt fees for checked bags as part of merger

November 5, 2008

Effective immediately, Delta said it will eliminate the $25-$100 fuel surcharges assessed for SkyMiles and WorldPerks award ticket travel originating from the U.S. and Canada. The surcharges were instituted earlier this year by both Delta and Northwest in response to unprecedented fuel costs. Jet fuel prices are down sharply in recent weeks, following oil prices lower.

However, the airline said both carriers will institute the same rates on checked bags. Effective immediately, for travel on or after Dec. 5, customers flying within the United States will be charged $15 for the first checked bag and $25 for the second checked bag when traveling domestically, consistent with Northwest's existing policies.

Customers who purchased Delta tickets on or before Nov. 5, 2008, and who are traveling on or after Dec. 5, 2008, will be charged $50 for a second bag, but will be permitted to check their first bag without charge pursuant to Delta's previous policy. All customers flying in First or Business Class, including SkyMiles Medallion members and WorldPerks Elite members, will receive up to three checked bags, up to 70 pounds each, for free.

SkyMiles Medallion members and WorldPerks Elite members flying in Coach Class will receive up to two checked bags, up to 70 pounds each, for free, the airline said. All customers traveling in full fare (Y) Coach Class, as well as customers traveling internationally will receive up to two checked bags, up to 50 pounds each, for free. U. S. Military personnel on active duty with travel orders will continue to be able to check up to 10 pieces of luggage on Delta- and Northwest-operated mainline flights or up to four pieces of luggage on Delta Connection flights, up to a maximum of 100 pounds each, free of charge.

The fee changes are designed to bring the fee structures of both Delta and Northwest into alignment.

Delta, effective Nov. 6, will reduce the fee assessed for tickets purchased over the phone from a reservations sales representative from $25 to $20 consistent with Northwest's policy. Delta will also reduce the fee collected when customers redeem either SkyMiles or WorldPerks award travel over the phone with a reservations sales representative from $25 to $20. Both airlines will continue their policies of not charging for customers who book tickets and redeem award travel online at either delta.com or nwa.com.

Checking bags at curbside will not longer carry a fee after December 4. Delta said it will discontinue the $3 curbside check-in administration fee. With this change, customers no longer will incur an administrative fee for checking bags via skycaps for Delta- and Northwest-operated flights at airport locations worldwide, consistent with Northwest's policy.

Last week, Delta began offering customers the opportunity to purchase "Coach Choice Seats" on select Delta and Delta Connection flights when they use self-service check-in within 24 hours of their scheduled departure time. A service currently offered at Northwest, the program offers "Coach Choice Seats" for $5-$25 based on distance traveled and seat location.

Most other Northwest baggage policies and fees will be aligned to Delta's structure, effective Dec. 5. Travel on Delta and Northwest tickets purchased prior to the announcement of these changes will continue to be governed by the prior Delta and Northwest policies. Additional details about Delta's newly aligned policies and fees can be found at delta.com.

"The increase in bags being carried on board Delta aircraft this year tells us that customers are not differentiating Delta as the only major airline not charging for a first checked bag," said Steve Gorman, Delta's executive vice president and chief operating officer. "As we align customer policies and fees to simplify the travel experience for our customers throughout the merger, Delta is adopting proven practices from both Delta and Northwest that have been broadly accepted in the marketplace."

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