Complain about a product or service

Scammers Pose as FTC Officials to Defraud Consumers

Promises of prize money are made, but there's a catch

October 17, 2008
The phone call sounds official, and to many, convincing. "Hi, I'm calling from the Federal Trade Commission to tell you that you have won $250,000..."

You have to hand it to these scammers -- they really have chutzpah.

The newest con involves a call from someone who claims to work for the Federal Trade Commission to inform you that you have won a lottery or sweepstakes. To receive the prize, all you have to do is pay the taxes and insurance. The caller asks you to wire money or send a check for an amount between $1,000 and $10,000.

What should you do?

Don't send money or account information, and immediately report the incident to the real Federal Trade Commission, the agency says.

The FTC, the nation's consumer protection agency, investigates fraud and provides free information, but it never collects money directly from consumers. FTC staffers don't have any involvement with this sweepstakes scam, but they do want you to avoid it.

The caller might suggest that the FTC is supervising the giveaway. He or she might even use the name of a real FTC employee. Your Caller ID might display the Federal Trade Commission's name or a Washington, DC area code. Don't be surprised if you receive repeated calls and follow-up faxes, the FTC said.

No matter how convincing the impersonation, you should never send money to claim a prize. No FTC employee will ever call to ask you to send money. Legitimate sweepstakes companies won't either. Many older consumers and their families have reported this kind of scam, but anyone could be contacted.

Keep from falling for the lure of sweepstakes scams by taking a few precautions:

Don't pay to collect sweepstakes winnings. If you have to pay to collect your winnings, you haven't won anything. Legitimate sweepstakes don't require you to pay "insurance," "taxes," or "shipping and handling charges" to collect your prize.

Hold on to your money. Scammers pressure people to wire money through commercial money transfer companies like Western Union because wiring money is the same as sending cash. If you discover you've been scammed, the money's gone, and there's very little chance of recovery. Likewise, resist any push to send a check or money order by overnight delivery or courier. Con artists recommend these services, so they can get your money before you realize you've been cheated.

Look-alikes aren't the real thing. It's illegal for any promoter to lie about an affiliation with -- or an endorsement by -- a government agency or any other well-known organization. Disreputable companies sometimes use a variation of an official or nationally recognized name to try to confuse you and give you confidence in their offers. Insurance companies, including Lloyd's of London, do not insure delivery of sweepstakes winnings.

Phone numbers can deceive. Some con artists use Internet technology to call you. It allows them to disguise their area code: although it may look like they're calling from Washington, DC, or your local area, they could be calling from anywhere in the world.

File a complaint with the FTC. If you receive a call from someone who claims to be a representative of the government trying to arrange for you to collect supposed sweepstakes winnings, file a complaint at ftc.gov or call 1-877-FTC-HELP. Your complaint will be most useful to enforcement officials if you include the date and time of the call, the name or phone number of the organization that called you, the FTC employee name that was used, the prize amount, the amount of money requested, the payment method, and any other details.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |