Complain about a product or service

US Airways Says Nuts to Peanuts

By Dan Schlossberg
ConsumerAffairs.com

June 7, 2006

US Airways • Consumer Complaints • Christmas Complaints • An Insider's View --- News • Attendants: US Airways Jets are "Flying Vending Machines" • Screens Go Dark on US Airways • US Airways Faces Disability Charge • US Airways Cuts Flights From Pittsburgh • The Ides of March Lasted All Month for US Airways • Problems Persist for US Airways Passengers • US Airways Still Sorting Out Lost Bags • US Airways Makes Bid for Delta • US Airways Says Nuts to Peanuts • USAirways-America West Merger Still Baffles Passengers • Report Slams US Airways Christmas Performance • US Airways Turns In Jets, Cancels Flights • Florida: Treatment of Quadriplegic Passenger "Callous" • US Airways Wins Concessions from Machinists • Loan Extension Provides More Turnaround Time • Attendants Accept Cuts, Machinists Still Hold-Outs • Machinists May Walk • January Crucial for US Airways • A Christmas Nightmare • Breathing Room • Turnaround Plans • US Air Deathwatch

Peanuts come in jars, cans, and bags but not in the passenger cabins of US Airways. For the second time in the last 10 years, the airline has decided the snack is peanut non grata.

After the carrier exhausts its peanut supply sometime this month, it will substitute pretzels or bags of mixed nuts that are peanut-free. This time, airline spokesmen say, there's no going back.

US Airways made the move in response to growing complaints from passengers who are allergic to the otherwise-popular snack. Health authorities warn that even traces of peanut dust can be enough to set off an allergic reaction.

US Airways is not the first airline to stop serving peanuts and probably won't be the last. Other carriers quit carrying them after fielding complaints not only from passengers but also from peanut allergy groups who warned of possible bad reactions during flights.

The airline had stopped serving peanuts more than six years ago but started again after merging with America West last year.

Addressing the move, US Airways representative Valerie Wunder said, "We are trying to help a large percentage of the population. We haven't had any backlash. Our flights but may not be totally peanut-free but we will no longer serve them."

There seems to be some truth to the rumor that the Arizona-based airline is just coming out of its shell.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |