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New Jersey Sues Royal Caribbean Line |
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June 18, 2006
The state's complaint, filed by the Attorney General's Office and Division of Consumer Affairs, alleges that Royal Caribbean engaged in unconscionable commercial practices regarding a planned cruise to Bermuda in July, 2005. The state is seeking restitution for consumers and civil penalties for each violation of the Consumer Fraud Act. The Division of Consumer Affairs said it received 53 complaints from the cruise passengers since July, 2005. Passengers were allegedly told if they did not board the ship, despite the change in plans, they would lose all their money. "We allege that Royal Caribbean misled customers about a planned itinerary change and then failed to refund consumers the difference in cost between the trip they purchased and the trip they received," said Attorney General Zulima Farber. "We are prepared to take legal action whenever necessary to ensure that consumers get what they pay for or are compensated for any changes." Specifically, the complaint includes the following allegations:
"It is unconscionable that consumers showed up for a cruise they paid for with their hard-earned money only to be sent somewhere they didn't want to go, without access to the amenities they paid for and activities they looked forward to, and were told there was nothing they could do about it," said Consumer Affairs Director Kimberly Ricketts. "This type of egregious behavior will not be tolerated in New Jersey and that is exactly why we have filed suit against Royal Caribbean." Report Your Experience
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