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Michigan Warns Vonage About 911 |
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May 2, 2005
"Vonage needs to make sure its customers understand that normal 911 access may not be available to them," Cox said. "Emergency calls made through Vonage's service are often routed through call centers that may not be answered outside of regular business hours." Although Vonage advertises its "911 dialing" as a benefit, the feature has significant limitations compared to traditional phone service. Customers who use Vonage's service are not directed to operators who dispatch emergency vehicles. If emergency personnel do get the call, they may not be able to identify the caller's phone number or have information displaying the caller's address. "I don't know about most people, but I don't have the ability to time my emergencies," Cox said. "Vonage has ten days to respond to the NIA, or my office will file a lawsuit seeking injunctive relief and civil penalties." Report Your Experience
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