1. Skip to navigation
  2. Skip to content
  3. Skip to sidebar




PhotoWell, it’s almost that time of year again where we break out the Champagne, gather the confetti and put on those silly paper hats. And as people try to mouth the words to Auld Lang Syne, they’ll also be recalling some of their experiences over the past 12 months, which will be a combination of memory flashes surrounding work experiences, the happenings in their personal lives and the events that took place with their friends, family members and co-workers.

Many will also recall some of the experiences they had with certain products, brands and companies in 2012, as consumers wrote to us about everything from furniture they purchased, to plunking money down on dating sites and not finding the love they were looking for.

Here's a look at a few of the companies that were on consumers' minds in 2012. These companies were selected not on the basis of how often they were reviewed but rather, how often consumers viewed their pages on our site.

So, being ono this list doesn't necessarily mean consumers are more upset with these companies than with others, it just means they're interested in finding out more about them.

Emerson TV

Emerson TVs Dec. 24, 2012, 6:45 p.m.
Consumers rate Emerson TVs

Probably the most talked-about company this year was Emerson, which released a string of new TVs that a lot of people weren’t too thrilled about.

The first comment in 2012 about Emerson TVs came on January 3, from Mike of Webberville, Mich., and the last comment was written by Jill of Topsahm, Vt. on December 21.

Both readers -- and many in-between -- gave Emerson a negative review and each gave the company a personal satisfaction rating of just one out of five stars.

Jill received an Emerson TV by delivery with no power cord and received practically no assistance from the company to get it delivered, Mike bought two TVs that didn’t even work.

There’s no doubt that it’s been a rough year for the electronics company, according to some reviews, and whether Emerson is able to improve some of its products and customer service issues in 2013 remains to be seen. 

“I bought two Emerson 32-inch LCD TVs at Christmas and neither one worked,” wrote Mike just two days into 2012. “What a joke. I have a lot better things to do with my time than drag TVs back and forth to Wal-Mart.”

Samsung TV

Samsung TV Dec. 24, 2012, 7:06 p.m.
Consumers rate Samsung TV

Samsung TV was close behind Emerson, thanks largely to problems with a capacitor in the power supply that can cause the flat-screen TVs to fail at an early age.

"I called Samsung with the problem and set up a service. They came out today and replaced the capacitor that Samsung would pay for. The TV is still doing the same thing. The TV is still turning on and off even after being 'repaired,'" Karen of Lakeland, Fla., wrote. "I was then told by the repairman that it was the main board that's needed to be replaced. Samsung's not paying for that.

"I called Samsung and they said that the main board is not covered under the defect with the TV. I looked at all the complaints and now know that other customers are having the same problem even after repair. Same thing - main board needs to be replaced. Samsung is supposed to have someone call me in 2-3 days. We'll see. Very disappointed. I paid over $1,500 for this TV!"

Whatever the brand, the sad truth is that flat-screen TVs are more prone to problems than their ancestors. They also use a lot more power than traditional TVs and cost a lot more. So maybe it's time to get used to watching TV and movies on our iPads and other handheld devices?

Kevin Trudeau

Kevin Trudeau Dec. 24, 2012, 6:48 p.m.
Consumers rate Kevin Trudeau

Another huge topic of conversation among readers in 2012 was Mr. Kevin Trudeau and his many They-Don’t-Want-You-to-Know-About books and infomercials.

Robert of Newnan, Ga. posted about Trudeau’s book Free Money and said there was nothing free about the ideas offered and the book itself was a waste of time and cost.

“My wife bought the book Free Money without researching it or Mr. Trudeau,” he wrote. 

“Anyone can go on the Internet and note the things written in this worthless book. Our 10-year-old daughter took one look at it and said, ‘Nothing is free.’ It’s wisdom from the mouth of a child. The only person making 'Free Money' is Mr. Trudeau.”

Select Comfort

Select Comfort - Sleep Number Dec. 24, 2012, 6:49 p.m.
Consumers rate Select Comfort - Sleep Number

Readers also had plenty to share about the Select Comfort Corporation and its popular Sleep Number Beds, as the company received a bevy of consumer reviews that had a lot to do with the bed’s motor not functioning properly, the firmness and softness levels of the mattress being inaccurate and experiencing delays in delivery.

Although there were some satisfied customers who wrote to us about the Sleep Number bed, the majority of readers felt they were short changed in the area of the actual product or by the customer service reps they dealt with.

Judith of Pennsylvania wrote in July of this year about having to fork over extra amounts of money for a faulty motor to be replaced.

“They said they I needed a new motor as it was losing air,” she wrote. “I replaced the motor with the remote and had to pay $275. This August, the chamber is still losing air. They had me cap it off and guess what, it’s still losing air. Now, I need to replace the bed which is now going to cost me $125.”

Quicken Loans

Quicken Loans  Dec. 24, 2012, 6:56 p.m.
Consumers rate Quicken Loans

Quicken Loans was also on the minds of consumers this year, as the company angered a lot of readers who wanted to settle a variety of financial issues.

In September, Eddie of Richmond, Va. warned consumers about what he saw as the  company’s level of disorganization, and he said if you use Quicken Loans you'd  better proceed with a lot of patience and allow extra time for mistakes.

“I applied for a mortgage loan with Quicken Loans,” Eddie wrote. “They have an inexperienced team who do nothing but drag their feet for two months through the whole loan process. They will have you resubmitting the same paperwork over and over because they are so disorganized.”

Not all bad

It's always worth noting that our site tends to attract more negative than positive reviews, simply because consumers are more motivated to post negative reviews. No doubt there are thousands if not millions of consumers who have been at least somewhat happy with products from the companies mentioned here.

But, on the other hand, it never hurts to be cautious. Before making any major purchase, it's always a good idea to check what other consumers are saying about the product or service you're considering. 

Thanks for being with us in 2012. It's consumer input that powers our site, and we're looking forward to our 15th year with you in 2013.


Share your Comments

Please enable javascript to comment on this page
Richard Mercado
I haven't had any problems with my Samsung TV's but maybe I have been lucky. As for the Vizio, never again. TV was two years and a few months old and the picture totally crashed not worth repairing.
Rod Senecal
Add GE appliances too. I have had trouble with new ranges and dadishwaher we purchased this year.
Marcia Kushner
How about adding Vizio TV's.
Phil Klezmer
DISH....When you call with a question, all DISH tries to do is sell you more services, before they solve the problem you called in for. Being a customer for 6 years means nothing. They are only interested in getting new customers and offering them great deals for 2 years.
Roy Talley
as the year ends do not forget t-mobile and their dishonest ways of doing business and failing to be honest to the the customers.
Steve Faidley
Who is this site run by? You give NO real facts. Mary Lou Ho's Samsung TV failed, Samsung would not cover the Mother Board. How long after she bought it? "They also use a lot more power than traditional TVs" Can you show me facts that say an LCD TV uses more power than an old TV with a picture tube?
John Lyles
Consider buying refurbished tv's from places like tigerdirect.com. I bought a refurbished 47 inch vizio hdtv from them in february of 2008 for $999.99, which at the time was considered a good deal. However the tv did experience problems with the mainboard 2 yrs later in which the tv logo on the front of the tv would light up and you could tell the tv was on, but no picture. I priced out the repair from several repair stores and cost was prohibitive. I bought my own mainboard from a vizio parts place for $149.00 and installed it myself(not very difficult). It was still cheaper than buying the tv brand new. refurbished is still a new tv that was returned for one reason or another and it was repaired and put back out for sale. TV looked brand new to me. No problems with tv since. Since then I have purchased a Toshiba 47 inch and LG 55 in 3dtv. I purchased a 4 year extended warranty for the Toshiba from Square Trade for $99 and a 5 yr extended warranty for the LG for $149.00 both through promotions. This piece of mind is cheaper than repairing it at my own cost.
Diane Garcia
weird, I just love my samsung tv's and I've had them for years. also my sleep number bed, I've had that for years also with zero issues, and when I did call into to customer service, the service was prompt and very polite.
Marcia Kushner
That is exactly what happened to my relative's tv. Someone should investigate that. I saw complaints and all had died right about 2 yrs.
Thomas Talbert
KMART, no contest. Have not been in that store for eight months and will not return!
Phil Reed
How about adding the Samsung OTR Microwave that has the touchpad problem?
Quantcast