USPS Reviews

Priority Express guaranteed 1-3 days. On day 5 (business days) and it's still two distribution centers away from my local post office. Cannot flag it. Cannot go pick it up. Can't even claim it as missing for 7 business days. Between online help, USPS phone (with managers), local Post Office Manager.... not one person can do anything. Nothing. On top of that the telephone agents lie. Completely different answers as to the location of my package every time I called. Time to close up shop USPS.

This is one of the worst shipping services. They are never on time, and the packages always get routed to Puerto Rico for unknown reasons. This has happened more than once. I'm exhausted from contacting them. There’s no proper customer service or way to reach them. Just stop using this service. I really wish there was a way to sue them. I regret sending all important packages through them.

It's time for the USPS to just go away. They've become completely useless. Can't even deliver a package anymore. 50% get lost (beginning to think stolen). You've had a package that I shipped over 2 weeks ago, still bouncing around the US. Can you not read? Do you not know one state from another? I'm still waiting for something I ordered last month, that's obviously gone for good! This has become the norm. Yes, definitely time to just..... Go away. Everyone hates you and rightfully so. It would be quicker if we all walked and delivered things ourselves. It's time to shut USPS down for good.

Just a horrible agency when it comes to customer service. I filed a hold mail and change of address. After going to pick up my mail they tell me I have neither, I provide proof. I did. Then tells me they sent it to the address I was getting my mail changed from and that I need to file a change of address, like I already did and Paid 1.25 for! And Of course the people at that address say they don't have my mail. So USPS says the have no idea where my mail is. There no accountability or care for your mail with these people. The send license plates, driver licenses, and credit cards thru these people. All of which I was waiting on and have no idea where they ended up! Hell usps employee could have taken it for all I know!

This is the worst ever in history in American history the service of the US Postal Service the delays. People never get their mail and I always get other people‘s mail in my mailbox. Also, there’s damages to the mailboxes for the locks and they don’t come out and fix the locks after so many attempts that we mentioned to the Postal Service not once they came out to fix it. This has been going out for over three years now.

I sold items in 2021 on Etsy and paid the post office to ship them. The items been shipped for about 5 years now and the post office is charging me more fees now for items that they shipped years ago. This is illegal and robbery to take from people for items shipped that long ago. The same thing with my fiance's account. The post office is robbing people to make up for the money they are losing.

Of all the shipper that deliver to me, USPS is significantly worse than any other US carrier in meeting expected delivery schedules. Their tracking software omits critical details and leaves users in the dark for prolonged periods. I will not purchase from any retailer that relies on USPS for delivery fulfillment.

I sell/buy Trading Cards on EBay and I like to run a fair and honest business. Last week I had dropped off 7 cards, a total of $250 only for them never get scanned in and lost. I had to refund my buyers, fortunately a majority were understanding but a couple were incredibly upset (understandable). This doesn’t even account for the couple that were mishandled and damaged prior. At this point I’m throwing money away trusting them to handle my products.

I have been quite frustrated with USPS in last few years. I buy/sell on eBay and Etsy as well as buy on Amazon, etc. For my stores I purchase postage from my office and follow tracking. I pay extra for Priority which really has come to mean nothing special. Estimated delivery dates from CA to east coast Priority are 2-4 days but most of the time now it takes a FULL week which is same as the 'Ground Advantage' [no advantage, it's a joke]. We are all being ripped off!

Had four packages of important papers to be delivered to four different addresses by priority mail 2-3 day service. One package was delivered to Colorado in four days, I can live with that. One package to Washington state took 2 weeks. Another one is still not delivered to Montana. Now 17 days. One package to Canada still not delivered. I am through with using the USPS.

Had mail held while away for 10 days. Carrier lost 2 days of mail. I know because I have our mail scanned daily. One day included replacement credit cards. Sadly, I can see holiday cards from out-of-state friends that I never received. Local post office person was useless and super rude every time I spoke with her. Mail deliverer was also not very nice anymore after I asked where he might (must) have mis-delivered the two days of our mail. Do yourself a big favor, don't allow USPS to hold your mail while away...unless you're okay with it being lost.

Broken merchandise, had a note saying it was broke before they received it. Had packages lost several times, filled a report and nothing. Poor customer service. I prefer UPS or other carriers for insured delivery.

Young Harris Ga postal employees have no idea what their job is. They don’t even know they offer daily mail delivery notifications and refuse to provide the service. They are too worried about going home early and not being paid enough. But a DOJ investigation into their lies and refusal to provide services and getting the postal inspection service and postal police to cover up for them is fixing to come home to them. The postmaster there even said her nor any of her employees would provide any service unless she said so, no matter what any of her bosses said from the district supervisor to the postmaster general, that she tells them what to do, and I have this recorded so she can’t lie about it.

I paid $8 to ship a small envelope because it was too fat to slide through their guide. It was supposed to be at the destination 3 days ago. It traveled to Saginaw and just sat there for 3 days before they even scanned it. We had rain but no snow or ice. I should not have to pay that much money to have my envelope mishandled and delayed. They want our money but they do not run with the goods. They didn't update tracking or anything. There was no snow and ice as stated at their website for the area. Saginaw frequently mishandled or just does not care about our mail.

I ordered a graphics card from eBay. It was shipped through USPS. I tracked the package. Yesterday I received an E-mail message that the package arrived and was delivered to my mailbox. After checking, I called the post office. Gave them the tracking number and was informed the package was delivered to a different name and address. I asked for the address and they refused to provide it. There does not seem to be anything I can do to retrieve my package.

Mail that wasn't delivered included a kids birthday card with money in it. I think the USPS staff stole it. Kind of fishy when the mail carrier tells you that they couldn't deliver the package because they were told to return it to the USPS office without our consent. Filed a claim and they denied it because they say it was delivered even though it shows it was returned to USPS. No wonder they are losing tons of $$$. So corrupt...

Sent money through priority, pretty sure their staff stole it at this point cause they haven't attempted to look for it. Do not use this for any gift cards or important items.

MARCH 30, 2026: The cashier stopped assisting me to help a person who had just walked in and wasn’t in line. She greeted him fondly, then left my transaction half-finished to retrieve the mail for him. This took up a lot of my valuable time as she handed him multiple packages. I politely expressed my concern about the situation, but she replied that this was their usual practice. I conveyed my dissatisfaction, stating that it was both unfair and discourteous. Her response was simply, “That’s just how things are here.” After she finished processing my transaction, she selected the "happy face" icon to rate her own service before handing me the receipt. I told her it was unfair for her to rate her own performance, but she didn't respond.

I see many have already beat me to the punch, so I won't go into detail boring you. "Late deliveries", every time.. Enough said? And I am mad!!!!

The postal service is right along there with FedEx when it comes to customer service and delivering packages. They absolutely do not want to work but they want to get paid. Multiple times when I'm supposed to have packages delivered, I have to go to the post office to pick them up or they will send it back to the original sender, which is a problem for me trying to get my money back and the sender who paid for the package to be delivered. Particularly, the Apollo Road location in Richardson, Texas. When you go there to try to talk to them or when you call, they have attitudes as if you're not getting paid to do the job, and they don't want to deal with you. I called another location, yet they tell me to call that location because they are the ones who service my area, but as I explained to that lady can't get any help from them. This is really sad, and the government needs to do better at screening these employees or whoever supposed to be over them.

Never have a problem until today. The postal lady here in Myakka City Fla must of been having a bad day because she was very rude today and all I did was ask if they accept UPS. I would of told her how rude she was, but she was also helping another customer, and I didn't want to say anything in front of him, so I just thank her and left.

I would give the USPS no stars. I recently mailed 401 newsletters for our homeowners association on March 9, 2026 at James Griffith 9320 Emnora Ln Houston TX 77080. Each piece of mail had a homeowner's address and a stamp. These newsletter were time sensitive and I gave it 16 days to get their destination. I tried calling the USPS hotline and no one answered. Called the Consumer Affairs for Houston multiple times and they put me on hold and then they hang up. I visited the Emnora post office 3 times to see if they could help me.

You don't have enough help at Customer Service. United States Postal Service on Henderson in Tampa Florida employee walks over to help the one that's working you suggest not to help so there's 15 people waiting in line with one employee working behind at 2 PM. Makes no sense and the other ones out to lunch.

Postal service is very slow and no one knows their job. The postal service should be discontinued. The Pony Express would be much better. When a delivery is suppose to come on a delivery date it is never on time or close. The joke is when it is coming to my town it gets here then is ship back out to who knows where then is routed back. It's a waste of time and money. It seems as if no one knows their job and doesn't even care to either. Again get rid of the pistol service.

The location at 1000 E Oakton St, Des Plaines does not have a functioning camera to take photos; however, the online system it allows appointments to be scheduled for this service. The staff appears to be aware of the issue, but it does not seem to have been formally reported or addressed. Additionally, they are aware that many individuals are being directed to this location unnecessarily, yet no corrective action has been taken.

I run a business and recently had a very disappointing experience with USPS international shipping. I shipped two separate packages to Italy on different days using Priority Mail, which was advertised as taking 8–10 days. Both shipments contained only documents. Unfortunately, neither package ever reached its destination, and no clear explanation was provided. To make matters worse, USPS refused to issue a refund, even though each shipment cost around $80. Customer service was extremely difficult to reach, and when I spoke with a representative at a local branch, I was told that USPS is not responsible for what happens once the package leaves the United States. This lack of accountability, transparency, and support is unacceptable, especially for a paid international service. I would strongly caution other businesses against relying on USPS for important international shipments.

USPS in Chula Vista Rancho del Rey, Oxford St…Worst customer service, I left feeling upset, frustrated and disappointed by the 2 female employees.. They are rude and don’t do their job properly. Came on time 6min before my app and almost 30 min later my bae was not called, I approached one of the ladies and very rude told me wait outside, once they called me the whole interaction was rude and not pleasant.. USPS needs to handle this situation

On 26th February my small package left Stockbridge, MI bound for the UK, using their first class international service. It's now March 21st and the package was last reported in Chicago. That's over 3 weeks to travel around 300 Kms. If this is the best service that USPS can offer, maybe they should consider shutting down or getting rid of the deadwood and employing staff that earn their money.

The USPS should be out of business. I forwarded my mail 6 months ago. Went to my local USPS office with my driver's license which the clerk called driver's school. Anyway, I got a confirmation email from them. When I get home, my mailbox was jammed up with six months' junk mail plus others mail.

Very horrible human beings in this company that does have empathy on their customer. They tell you the package lost and the is nothing they can’t do about it. This is so absurd and ridiculous of this company.