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PhotoWe now have a better idea of how the Consumer Financial Protection Bureau (CFPB) will implement a plan to make sure the mortgage industry complies with new consumer protections that go into effect in January 2014.

“Our plan is to work with the mortgage industry to ensure that the CFPB’s new rules are implemented accurately and expeditiously,” said CFPB Director Richard Cordray. “Both consumers and industry will win when the new rules are understood, applied, and carried out evenly and effectively. Mortgage borrowers, who have dealt with much heartache since the financial crisis, deserve this level of attentiveness.”

Variety of consumer protections

Among the new mortgage rules is the Ability-to-Repay rule. It's designed to protect consumers from irresponsible mortgage lending by requiring that lenders make a reasonable, good faith determination that prospective borrowers have the ability to repay their mortgage.

The rule also protects borrowers from risky lending practices, such as underwriting loans based only on low introductory “teaser” interest rates, which contributed to many homeowners ending up in delinquency and foreclosure after the 2008 housing collapse.

New mortgage servicing rules designed to protect borrowers from costly surprises and runarounds were also announced. These rules establish new, strong protections for all homeowners. Other new rules address appraisals, escrow accounts, protections for high-cost mortgages, and compensation and qualifications for loan originators.

Ensuring borrower protections

In an effort to support rule implementation and ensure industry is ready for the new borrower protections, the CFPB will:

  • Coordinate with other agencies: The CFPB is coordinating with other federal government regulators that also conduct examinations of mortgage companies to ensure all regulators have a shared understanding of the CFPB’s new rules. This will help promote a consistent regulatory experience for industry.
  • Publish plain-language guides: The CFPB will publish what it believes are “easy-to-understand” summaries of the regulations in both written and video form. The guides, available in the spring, will -- according to the agency -- be particularly helpful to smaller businesses with limited staff for compliance.
  • Publish updates to the official interpretations: Over the next year, the CFPB plans to issue updates of the “official interpretations,” which provide guidance on how to comply with the rules. These updates will allow the CFPB to address important questions raised by industry, consumer groups, or other agencies. Priority for these updates will be given to issues that are important to a large number of providers or consumers, and that critically affect mortgage companies’ implementation decisions. The Bureau expects to issue the first one in the spring and issue additional updates, as needed.
  • Publish readiness guides: These guides, available this summer, will help mortgage originators and servicers prepare to comply with the new rules by giving them helpful check-lists, such as suggesting that implementation plans include items like revising policies and procedures and finalizing training plans for staff. More in-depth examination procedures are expected to be published later this year by the Federal Financial Institutions Examination Council. Industry members will be able to use these examination procedures to conduct self-assessments and internal reviews of their readiness and compliance.
  • Educate consumers: As the January 2014 date approaches, the CFPB will give consumers information about their new protections under these rules through a broad-reaching consumer education campaign.

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Joseph Stager Jr.
It`s about time something was done about this irresponsibe trade. My elderly parents and I got sucked into a huge mortgage tht we could never afford to repay. Now I`ll lose my property along with the home because of false credit reports tht we never got a chance to see. Even more needs to be done. Manufactured home builders and dealers need to be rugulated in each and every state. BEcause they are not, they can build these homes out of pure junk and get away with selling them as permanent nomes which fall apart soon after being built!
Ken Pallante
Have you ever tried to get assistance from the CFPB? They are totally useless; they seem to be run by some third party (not US Government employees) and the folks that answer the phones often do not speak proper English. On top of that, the front line employees that answer the phone are extremely dumb and earn minimum wage. And, under no circumstances is one allowed to be transferred to a manager. One is not allowed to speak to anyone with a brain (if such a person exists at the offices of the CFPB). So, you are dealing with people that have no power, no problem solving skills, know nothing about mortgage modifications and refuse to transfer any caller to a manager with a brain. I would be happy to speak to someone at CFPB that had a high school degree, as that would be a big improvement over the flunkies that I have spoken with. Last week, one of the flunkies that answered the phone @ CFPB actually said: “Why are you calling here? We have nothing to do with banks!”. I have helped over 100+ folks achieve mortgage modifications over the last 4 years. I do this on a voluntary basis. So...I have some experience in this area. Recently, PNC Bank has been jacking around a customer on whose behalf I am negotiating a loan modification. PNC Bank is violating all of the rules & regulations that are already in place - vis s vis loan modifications. They also just paid part of the $8.2 billion settlement for these same kind of abuses. They continue to violate the same rules that they just paid billions of dollars for violating. So, we turned to the CFPB for help. I have been asking the CFPB to help with this case for 3.5 months. It has been a Kafkaesque nightmare involving 37 phone calls and 21 emails. All to no avail. I have recently had to call the office of Senator Claire McCaskill to assist and to get someone from the CFPB (with ½ a brain) to return my calls or to settle this mess. Even after the Senator’s office called, the CFPB refused to have anyone with a brain or any manager speak with me; the irony is that if just one human with a brain would speak with me -- my client’s problem would be solved in minutes. The agency could actually help someone who is experiencing trouble with their bank (as they are chartered to do). However, they say: “We are forbidden from transferring you to anyone that is a manager or is at a higher level.” CFPB = worthless.
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