United States Van Lines

Contracting United States Van Lines to move my antique dining room set and 5 boxes was a total nightmare. The original service before you sign the contract is professional and phone calls are returned, after the service has been rendered, you cannot get anyone to return your call. Our furniture was delivered on New Year's Eve in Las Vegas at around 5pm. It took almost 3 hours just for the drivers to find my furniture in the van, and then they had to unload the truck to get to the furniture.

While removing my grandparents' antique china cabinet the driver dropped it and broke the side glass panel. I had a box of Laredo statues that were packed in double bubble wrap and three where broken. It took the movers 8 hours to unload and bring in a dining room set and 5 boxes. All of which took place on New Year's Eve, so at midnight they where still unloading.

At one in the morning, their truck broke down as did the driver's GPS and was not able to leave so they were asking to use our internet to find where to go on their next delivery. So as you can see this was a complete nightmare and now I am trying to get claims department to call me back to see what they will give me for the broken items. I would never recommend or use this company again, and I am so mad and upset that my grandparents' china cabinet has been ruined due to this company's lack of knowledge with packing and moving furniture properly.

This company is completely dishonest. They have lied about pickup dates, service and delivery dates. Their service is non existent. They do not return calls nor do they give any solution to the mess they leave their customers in. They are over a week late in delivering our household goods. With no delivery date insight, this is after they missed a 2 week window to deliver. And we are still waiting.

US Van Lines out of Margate, Florida, 33063 (888-332-2850) MC 476550, is totally dishonest. They did not honor their contract or word. They promised me they would move my household goods on July 11 or 12, 2011. They required a $2,012 deposit but told me it would be refunded if they didn't move me during those days. They did not have a truck.

Finally on Saturday, July 9, just before they closed for the weekend, they told me they were releasing me from my contract as they did not have a truck, after promising me it would be a great move for two months. I have tried to get my deposit back. They refuse. Everything they told me (and I talked with many people starting with the salesman Robert **) was a lie.

I am writing to you hoping that you may be able to assist me and consequently, other individuals who are being scammed by moving companies which grossly inflates an individual's move cost. This bait and switch scheme makes it difficult to obtain your property without paying first the out of control moving fees that are added on during one's move. I have dubbed this process land piracy' and I am engaged in a terrible situation with a company named United States Van Lines. There are too many issues to report but I will attempt to keep this pithy with just necessary details.

I am a 48 yr. old single mom, just relocating back to Huntington, Long Island from Colorado Springs, Colorado. Yes, Looney, Colorado. I received my BS degree in 2007 major in Political Science and Psychology with honors, interned with House Representative Richard **** at the Colorado Legislature and feel proud of my accomplishments. I needed to premise the said information to let you know that I am not just some bone head but an informed individual and an avid **** follower. You are very admired within your profession and I believe that you are truly dedicated in looking out for us. I relocated back here because of divorce and lay off from employment and also from illness within my family.

There is also a need for my son and I to be with the family. Hence, the reason for hiring a moving service to come back to Long Island. At which time, I contacted United States Van Lines based out of Margate, Florida. I spoke with Howard ****, a self-proclaimed Long Islander as well, all the while being assured that he will take great care of me and my move. That was the first error I made, believing that this individual claims to being honest and having my move a priority. There is more. The typical sales pitch, flirtatious comments and how a NY'er always takes care of a NY'er and etcetera. Not importantly but technically a bait, if you will. The sales pitch was, and I have to admit, a great one. Howard gave me an initial estimate of approximately $2,700.00 which moved to $3,000.00 then moved again by a Sean **** to give padding to the load' of $4,900.00, rounded off. The estimate was proclaimed that it probably won't be anymore than that and perhaps even have a portion refunded. Oh really?

So, I initially gave a $1,211.29 deposit for a Deposit/Binding Estimate Fee'. This was followed by another $1,217.65 deposit stating the same. I was told by Sean **** that he padded the fee to protect me from overcharges. Sounded logical, the balance not to be paid until delivery. I packed most of my belongings, bought my own U-haul boxes which I had many left over and returned, being that the movers took it upon themselves to use their boxes and etcetera. Imagine being told by Marcus in customer service that they tacked on over $1,600.00 in packing and supplies! On the receipt I was given, I was only being charged for 5 mattress-crib boxes. The lead mover told me that the company overcharged so he will just list those 5 boxes. Again, being falsely misled. But see, the story constantly changes and evolves to benefit this company. Actually, United States Van Lines are brokers and hire out. Now, I am dealing with three rogue entities: them, Relo Van lines and the newly discovered MCI.

Moving on, no pun intended, moving date arrives, no movers. They were supposed to arrive early a.m. yet arrived at 4:00 p.m. They decided that they needed to take apart several pieces of furniture and wrap them. Why? I have moved before and that need never arose. More stalling and packing. The movers left at 11:00 p.m., promised to return first thing the next morning, but nothing. I rented a trailer to tow my car, since my son and I were driving across the country and now we are delayed in moving and incurring the charge for the trailer. Movers then stated that they were sent to another part of the state and would return the next day first thing.

And what do you think happened? No movers until late again. All the while, I consistently asked about their opinion with my items and weight. I was assured by the movers that they were and there will be no issues'. I needed to be sure because I am on a budget! I need to make sure that there were no surprises at the other end. This scenario continued, finally ending up at my storage unit in Colorado which housed some other belongings. This was also mentioned in the initial estimate, no surprises. I had the movers follow me to my storage. It was late and after loading, they wanted me to sign paperwork, around 10 or more pages and to rate these particular individuals on how they implemented my move.

Really? I have four men, speaking Spanish and broken English, one of them has a tear drop tattoo, I am alone with them and is this the proper forum to write up a complaint? It's called street smarts. After they asked for the closest liquor store, I wrote they were awesome, give them a raise' and got the hell out of there. Can you believe this company is using that comment to their advantage? The fun continues.

After all of the delays, my son and I are on the road, towing a car, yellow lab in the back seat of our truck. The latest 1st date available for delivery' was written in for June 15, 2011. It originally was for much earlier, but since the move was a cluster, I went by what was written on the order form. Can you believe that these bozos were on Long Island in 2 days? It took me additional time to get the apartment ready and tie loose ends because of their incompetence. The trailer I had paid for just sat in the parking lot waiting for these movers. So, while we are in Kansas, I get a call stating that they are ready to deliver! Now, panic is setting in.

The following two weeks were a nightmare. Calls upon calls, the first being from accounting of which company, I have no idea. I was informed that I owed them $6,000.00! I called Howard which put me through to customer service at which time I spoke with Marcus. He informed me that I owed over $1,600.00 in packing supplies alone and the inventory list he was reading off did not match my belongings. He stated I had 6 couches, really? Try one. This became a cycle of phone calls, to and from several individuals. I wanted a new weigh and a review of what was packed and what was listed on inventory. I was informed that I would be called back regarding concerns. I received calls about paying $6,000.00 but never for the other issues. This has gone on and on for the past 2 weeks. Tonight was the straw that broke.

I am up to $8,600.00 since I was not available for delivery and now they are hiking on storage charges! My belongings could be up for auction very soon so I need to comply. I cannot tell you how many phone calls I have made that went unanswered or the voice mail box is full or I'm told that they will be back there for a time and date, etcetera. Nothing along those lines! If you search online, all customer complaints about these crooks are all dealing with these issues laden with extortion, bait and switch tactics while blaming the consumer for failures. What is an individual to do knowing these crooks are holding your property for ransom? This company will keep getting away with their unethical business procedures while destroying consumers' lives. How many individuals, after budgeting for a move, are able to pay thousands more than what quoted? Land Piracy at its best.

I tried to keep this letter concise and to the point but I am finding this difficult because of all the twists and turns this has taken. I would greatly appreciate any advice, assistance with proper authority and contacts you can afford me. I am at a loss as to how to proceed but I will be damned if I allow these evil doers to continue preying on trusting consumers. United States Van Lines, or is it Relo Van Lines, or perhaps MCI movers, are holding my life's memories in their possession and they know they have got us, the consumers, exactly where they want us to be. Fearing the loss of our belongings and memories, things that are not replaceable. I do have an update. The owner of the said company and complaint is Aldo ****. What do you say? How do you sleep at night knowing this fraud takes place? I have a family behind me as well. Perhaps we should come to an understanding. I am waiting for your reply.

United States Van Lines is a crook. First, they will be really nice and say that they will "take care of everything", promise you anything--even the seemingly impossible--to get your job. Howard **, if that is his real name, was our representative and when I realized this was going down, he just kind of laughed. What an **!

If you have a question, be prepared to be connected to the wrong people, wait 20-30 minutes on hold, and be "accidentally" hung-up on. They will switch things around--dates, times, crews--after you pay the deposit and tell you that you signed the agreement, so they can. If something does go wrong, which it will, be prepared to do it alone, or at least hope it is before 5 p.m., as there is no 24-hour help. Oh, by the way, company sales representative can refuse to take calls from their customers. If you insist on talking to a supervisor, the receptionist can tell you "no", which I guess is OK by company customer service guidelines.

United States Van Lines is not a moving company, although on their website with all of the trucks with their name on them makes it looks like they are. They are a brokerage, which means they hire XYZ ** and ** Moving Company to move your stuff. The more they fit in the truck, the more money they will make overall.

Make sure your wallet, keys, jewelery and everything else is put away before you let these "professionals" into your house. I can't prove anything, but I suspect sticky fingers. If they hire A Plus Movers, they are also a sham. A Plus Movers' paperwork is from Rello Van Lines, which is a defunct company from New Jersey. Somehow, Rello is in business in Pompano Beach, FL (but with NJ paperwork), right next to Margate, FL, the home of United States Van Lines. What a scam!

Pack it yourself, otherwise, somehow, a $15 packing fee per box becomes $50. Hearing problems must be common in the company--someone send a doctor-- because when you say, please take care with this important object of sentimental value, they must not hear you. They wouldn't just ignore you. Don't expect blankets around furniture or packing bands on drawers. When your stuff arrives, just keep everyone else away, as it is almost heartbreaking: Broken glass- ripped and stained fabric, scratched finishes, chips in table legs, crushed boxes. "Just glue it back on," he said to me. What?

Expect a big final bill from the movers. Ours went over $1000 more due to "over weight" issues. And if you have a claim, which you will have, expect the runaround and wrong forms and no return calls then it is your fault because you didn't jump through the fire-hoops fast enough. They will blame the movers, of course, not taking any responsibility for hiring these fools, but they will help you "file a claim". Yeah, if I can ever get a person on the phone for longer than two minutes before being transferred to another jerk or have the call dropped. Remember, whatever movers they hire are actually part of the USVL scam.

In the month of October 2010, I received a quote from USVL at $2,362.94. I went ahead and made a deposit of $682.77; I booked the move from Washington State to Tucson, Arizona, and I signed the contract. On January 24th I received a call from Alvin **, stating that he needed to go over the inventory list once again. I added a baker's rack and a cedar chest. He then informed me that he would be requiring an additional amount for the deposit.

I was wary, but I agreed; I paid the $974.06. The truck arrived a day later than requested, and we were then told them that they had until February 13 to deliver our items. I called and complained, but there was nothing we could do because we signed the contract.

Half way through our trip I was contacted by the customer service department, and I was told we would have to pay an additional $2600.00! If we didn't, the driver would not release things. What were we supposed to do at this point? We requested a re-weigh; we were told that if we paid in cash, we would be refunded the difference in cash. That didn't happen. When the truck finally did arrive on February 11, after living in an empty house for ten days with nothing, the driver had no one to unload our things and asked us if we knew anyone. What? We are from out of state!

Four hours later, two guys showed up to unload. We had damages to our new flat screen TV and our entertainment center. USVL would take no responsibility. They said it was the company they hired to move our belongings that we should file a claim with. USVL neglected to tell us that there would be an additional charge for walking an extra 33 feet to load ($163.00) and another ($150.00) to pack a couple of lamp shades! We are still trying to recover our loss from them. I feel that we have been scammed. They have completely inflated their original quote; not to mention the aggravation, damages, and the time that we slept on our floor and lived with no dishes, pots and clothes. I could go on. They will not return calls about our complaints, and they have totally misrepresented our entire move! This has drained our savings, and we are still not getting any response from them.

After my husband died, I decided to sell and relocate to TN to be with my brother. I contacted United States Van Lines in Florida and spoke not only Sean **, but to Ryan **, both brokers. They found two men that were owner/operators. I have their phone numbers. They were from the Country of Georgia in the Ukraine. They were extremely fast but maybe too fast! I am missing 18 boxes of costumes and antiques. I want whoever is responsible, to pay. I packed all of the boxes because I had this occur back in 1983 with Mayflower out of Maine. Please help? I cannot reopen my costumes, vintage and antiques business now. They took a lot!

I made the stressful move from Grand Junction, CO to Billings, MT. Two weeks before the move, I spoke with Dave from United States Van Lines to work out moving costs. He assured me that they were the best and the least expensive. After calling around, I found out he was right on the cost issue. So I gave him a detailed list of my belongings and they gave me an estimate that day of how many pounds and cost. So I hired them that day. I also signed up from them to "pack us" so we wouldn't have to stress about it. They asked for a $1,200 deposit, which I really had no problem with, and I was told to have, credit card, money order or cash ready for movers when they deliver.

Again, they gave me an estimate that was way over what it should have been. About four days before we wanted to move, we called good old Dave and asked him when will they be picking our stuff up? He stated they would call 2 days prior to arrival and that we no longer had the packing plan (were they packed us.) So after many calls back and forth, they stated they couldn't add that packing plan to our move. So here I am packing a three-bedroom two-storey house in 3 days and working 9-hour shifts as well. I finished packing on that Friday, which we still hadn't been called so I didn't worry. I thought I had at least 2 days prior to the movers coming.

At about 10 am that Friday, my Husband called to let me know the movers called and said they would be there that day between 2 pm - 6pm. I was so freaked out I had to leave work to be at the house ready for them. 2 pm came and went, then 3, 4, 5 and 6. They never showed. So I called the 1-800 number for United Van Lines and they apologized and stated they will be there first thing tomorrow at 8 am. They never gave me an excuse or anything, they just said sorry they didn't come.

So I was awake and ready for them at 8 am the next morning, and nothing. Finally, at 12 pm, they showed up. Two men came from Sirena Moving Company which I was never informed that United States Van Lines weren't the ones actually moving us. The men had me sign two forms (that I do admit I didn't read all the way) before they even started the move. The men barely spoke English and took a smoke brake every 30 minutes. They dropped my husband's craftsman tool box then marked it scratched and dented which after getting the paper work after everything was said and done, they were describing it in its current state before the move, which was incorrect. It was almost brand new. Anyways, they finally finished and told me they would probably be in Billings around Tuesday, so 3 days after they picked up the house.

I then stayed with my parents in another city in Colorado while my husband was in Billings, working and trying to find us a house to live in. On Monday at 3 pm, I got a call from Lisa at Sirena Moving Company saying they can't get a hold of my husband and they need $3,000 dollars wired to them in Arizona and they need an address to drop off our items. I informed the woman that I was nowhere near our bank and that my husband was at work. He took Tuesday off because that was the day they told us they would be there. She just kept telling me that I needed to pay her and that they needed an address that day. I finally told her I wasn't going to be able to get her 3 grand in 1 hour and tell her an address. There would be no one there to even let them in even if I gave her an address. So finally, she told me she would call back once she figured everything out. I never got a call back.

My husband called her first thing in the morning and after about 4 calls later, she answered and told him they put our stuff in storage and that we can't know where it was until they had their money. Of course he freaked out, but anyways it gets better. We apparently went over our estimate weight by about 500 pounds, which is impossible because on the estimate it had our 800 XP four-wheeler, an entertainment center, and a dining room table with chair on it, which we didn't have them take. Those things should have saved at least 1,000 pounds. Anyways, we overnighted a money order to them and got the confirmation the next day that it was delivered to a woman.

We called and called and called and nothing, the woman from Sirena Moving company wouldn't call us back. Finally, two days later, we got a call from her letting us know where our stuff was at. That night, we went to the storage unit to find our stuff scratched, dented, broken and stolen. My fishing pole, which was practically brand new, was stolen along with at least 10 years of fishing tackle in 2 large tackle boxes. We called United States Van lines and they told us to speak with Sirena Moving Company. Needless to say, we haven't heard a thing. It's been three weeks and nothing, not even a call has been returned about it. Never use United Van Lines or Sirena Moving Company. Hope this helps someone.

My husband and I were moving out of New York in 2 weeks and received several quotes and chose United States Van Lines because Robert ** assured us he was a carrier and not a broker. He was very charming and told us he would always be there for us. Robert also told us that using a broker can cause several problems as they are not the ones moving our furniture. After a week of conversation, we chose Robert and paid our deposit of over $1000. Robert always sounded like he cared and we felt comfortable with him.

A few days later, Robert called and stated the driver changed and he needed to send us more paperwork. We had already sent in the original paperwork so Robert stated the new paperwork he was sending us was no charge and the only difference between the paperwork was a dash NC (No Charge) after the job number. Robert stated again that he would always be there for us and that is why he sent us new paperwork. We signed it and sent it back to Robert.

A day before the move, we get a call from Sirena Moving telling us they are going to pick us up tomorrow. I told her that we booked with United States Van Lines and that there must be a mistake. She told me that a lot of her customers tell her that when she receives brokered jobs from them. I told her that Robert told me he was the carrier and that I should not use brokers. She said to take that up with Robert and if we don't let her pick us up, we would lose our deposit. I called in Robert several times and got no call back.

I then tried customer service and sure enough, they had brokered out my job. They stated they were sorry, but it shows that I sent in the paperwork explaining that they were brokering out my job and did I read it before signing. I said no, Robert told me the only difference was the dash NC for no charge due to the driver changing. She said that was not true and didn't know why Robert told us that. She did confirm that we would lose our deposit if we cancelled because we signed all of our paperwork. I was so frustrated that I just hung up in shock. We don't have $1000 to lose and what was I going to tell my husband?

To make matters worse, we checked out Sirena on the BBB and their rating is an "F". My husband called Sirena Moving and was told that company does that all the time. "You won't get your money back that's for sure. If you want us to pick you up, we have been in business for almost 3 years, and we do a good job." My husband and I discussed it for a while as we only had our apartment for 3 more days. We looked at our paperwork and it definitely changed and it wasn't for NC "no charge". The company changed from United States Van Lines to United States Van Lines Relocation Division (a broker) the original paperwork was a "C", carrier, the address changed, the phone numbers changed, and so did the terms and conditions. Sure enough I now signed with a "broker" and didn't even know it. Wow. We decided to call Sirena Moving back because we didn't have much choice.

We did get moved. Several items were broken and damaged. We are dealing with the insurance department now who will only help us fill out the forms because they are not the carrier and are not responsible, they were just the broker and we have to deal with Sirena Moving. We are also told that we are not insured. We only can receive 60 cents per pound per article. Therefore, all my fragile items that were broken due to the boxes being crushed are valued at over $1500. We would get almost nothing because they didn't weigh a lot. As for all the scratches and damaged furniture, who knows. As for that smooth talker Robert ** who said I had insurance and he was the carrier, my Pastor says I should pray for him. I have yet to do that.

At that time, she quoted me a price of 1774.56 for 3000lbs. The pick up date was for either September 29th or 30th. Tarshal told me that the furniture would be delivered either two days before October 7th or two days after Oct. 7th. On the contract it stated from the 7th to the 16th. I asked Tarshal ** about that and she said they just put that amount of time on there in case of anything happening with the truck drivers. I put down a $700 dollar deposit at that time. I said "OK".

On Sept. 22nd, Alvin ** contacted me via email and phone about the inventory for the truck. At this time, I talked through how our inventory had changed. We then went over every piece that would be loaded onto the truck, so we would have an accurate estimate. At that time he stated that the inventory looked good and that he would send me a new contract with the new inventory and that the estimate would be the same at 3000lbs. I asked him if he felt my due amount was accurate because I have only that amount in my budget and I am driving to Phoenix with a truck, so I can move things if needed. He stated that he felt I would get money back because he felt it would be under 3000 lbs.

On the day of pick up, my roommate was there and I was not since they never called to notify me on the time they would be there and I was at work. My roommate told me that the two guys, one being John ** was begging for a tip. They also stated that it would be at the 3000 lb mark or below. They gave my roommate a copy and told her it would be 2900Lbs. She said, "Okay", and tipped them.

On 10/5/10, I got a call from La ** saying that she does not know my delivery date, but that the remaining balance was going to be 2145. I asked to talk to her supervisor and asked her to email be a itemized list of the remaining balance and proof of weight. A supervisor contacted me and was extremely rude and said I have to pay and hung up on me. I have called La ** every day since trying to find out delivery date and why my balance is so high since I already paid 700 when setting up contract. No one is giving me answers and still no furniture.

United States Van Lines was hired to move my items from Columbia SC to Newark, DE. The quote for the balance due on delivery is $2042.00. They gave the job to Victory Van Lines. I had no contact with Victory until they made pickup date. My friend was there and watched them pack up my place. They called me the next day and say I need $7000.00 to see my things again. They call me daily and say that they are adding storage daily. I never gave them permission to increase the amount of the move. I have no paperwork from Victory and have not had any luck working with either company. They both want me to pay the money and then fight it. I am paying for a two-bedroom apartment with no furniture. Well, I do have two lawn chairs and a blow up mattress. Lots of physical headaches.

I was planning a move from Texas to North Carolina for June 9, 2010. While contacting several moving companies, I decided to go with United States Van Lines because the quote was the best of any of the companies. I gave a very detailed inventory of my 3 bedroom house and was given a quote of $2,184.64 for the estimated weight of 4,406 lbs. Four days before the truck was scheduled to pick up my stuff, I receive a call from Ryan ** saying that he wanted to go over my inventory one more time to make sure there would be enough room on the truck. After an hour and a half of going through another very detailed inventory of my belongings, he told me that my quote was wrong and it was going to be double what I had originally been told. My new quote was for $4,003.17 for 5,978 lbs.

I was told that if the shuttle was not needed that I would be reimbursed my $700 back. I was also told that I would be notified 24 hours prior to pick up on the day the truck was going to arrive, so I would know exactly what time the truck would get to my house.

My scheduled day to have the movers come to my house was June 9. The night before, I still had not heard anything from the company so I gave them a call to get a time I should be expecting the truck to show up. I was told that there was some problem with a move before mine and they did not know a for sure time yet and they would call me back. I was not called back that day. The next morning on the day I was supposed to move I had to call them back to see if they would be able to get to my house that day. I was told that they were stuck 2 hours away from my house in Texas and they would not be able to get there until the next morning June 10.

I told them this was unacceptable and that if I did not have them come to my house on the scheduled day,they were breaking their end of the contract and I would have to find a new way to get my stuff moved. They called me back and said that they worked it out and a truck would be there to pick my stuff up between 4pm and 6pm.

At 7pm on June 9th, the truck finally pulled up. I was expecting a United States Van Lines truck since that is who I paid to move me. Instead it was a P.S. Movers company that showed up. The men informed us that they had not had a break since their last drop off and had not had time to sleep in over 24 hours. They were exhausted! I do not feel like they took great care of my furniture while loading it as they would have if they had been rested. Things were broken before they even left my garage and they said they found them that way. I know this was not the case because I had just put them out in the garage before they showed up. I do have to mention that the 2 men that actually loaded my stuff and drove the truck were very friendly and warned me about all the outrageous extra fees and how to avoid them. The truck arrived in about the time I was expecting it to take on June 14th. I was very pleased with this amount of time after hearing horror stories of people not even sure if their stuff would ever arrive.

The final total of my move at unloading had increased another $600 based on the weight (which I thought was completely outrageous! ) After my move was complete and I was starting to settle in, I started trying to contact United States Van Lines about my $700 shuttle deposit that I was promised back since it was not needed. I have been living in North Carolina now for a week shy of 2 months. I still have not been able to resolve this issue with the company. I continue to call and am always told that they have to verify this with someone who isn't there or any other excuse for some reason or another that they can't give me my $700 back that day. I am constantly told I will be contacted the next day and never hear from them again until I spend about an hour on hold after calling them back.

This morning I attempted to contact them again about this money and was told that the shuttle fee was only $394.32 and not the $700 that I know I was told and paid for. They said the $700 was the additional weight that my stuff weighed after they loaded it onto the truck. I was unsuccessful at trying to talk to someone higher than that person. I was also told that they would have someone from P.S. Movers contact me about this money and that they didn't have anything to do with it. I still have not heard anything back and I am willing to bet that I probably won't hear anything from them again until I contact them again. I am to the point now that I believe I will never get this money back. Other than the 2 drivers that I felt completely sorry for, this experience with United States Van Lines has been horrible from the start.

I contacted United States Van Lines for a moving quote from Littleton, Colorado, to Orlando, Florida on July 12, 2010. Ryan ** contacted me and gave me a quote on a 2 bedroom apartment move that sounded reasonable at the time. I gave him a detailed list of my belongings for a 2 bedroom apartment. And I only had one bedroom set. The second bedroom was used as an office. Ryan said over the phone that they had a truck available to get my things, and that the truck wasn't even going to weigh my stuff. When the truck finally showed up, it was not United States Van Lines. It was another company called Moving Connection Inc. I was led to believe that I was specifically dealing with US Van Lines and not some other off brand mover.

The quote for my belongings for a 2 bedroom apartment was $1,850.92. I paid a $677.24 deposit which brought my balance upon delivery, to $1,173.68. The head mover specifically informed me that if he needed to use any of their packing items, he would inform me. The head mover also said that I did not have that much stuff and I should clearly be less than 3,000 pounds. The heaviest of my items was the 1 bedroom set, a futon and sofa. The mover said that my items would be delivered by July 19th. I made the effort of buying a dolly, and taking 75% of my belongings from the 3rd floor, to my garage on the 1st floor.

The mover said I probably saved him and his crew 15 trips up and down the stairs. So a few days later after they have my things, some lady calls from Moving Connection Inc and states that not only was my shipment 1,500 over (approx 4,500 pounds now), but I now owe then approx $2,600 instead of $1,200. Now imagine my shock at hearing this. If the Driver told me that I didn't have that much stuff and it didn't look like I was near 3,000 lbs, then how are we at 4,500 lbs now?! I feel like I am being scammed! I had to move ASAP because I had gotten laid off due to President Obama's cancelling of the NASA Constellation Program. I had to move back home. I feel like they are clearly trying to take advantage of me, since I am unemployed.

On July 6, we contracted with United States Van Line to move our furniture from Medford, OR to Whitefish, MT. They were supposed to deliver our goods on July 15, 2010. On July 14, 2010, they called and told us they broke down in St. Louis and could not deliver until July 21. On July 20, USVL called and told us it would be July 26 or 27. Today, we were told it would not be until the 28 or 29th. Also, they have added on $1600 in storage fees. I am so afraid that we have lost our belongings and we will never see them again. We have insurance for $80,000. I am contacting the Medford Police Department to file a report for stolen goods. What else can we do and is there any hope that our goods will be returned to us?