Small Claims Guide Class Actions Lemon Laws FAQ Newsletters
|
|
NEWS
RECALLS
COMPLAINT FORM
SCAM ALERTS
RESOURCES
Small Claims Guide Class Actions Lemon Laws FAQ Newsletters |
|
| Automotive Education Employment Electronics Family Finance Health Homeowners Insurance Pets Shopping Travel |
 Print This  Email This
|
|
|
|
HOUSE & HOME
Appliances |
Cookware |
Furniture |
Lawn & Garden |
Moving |
Pools, Spas |
Realtors |
Utilities
|
United Van Lines |
|||||||||||
|
David of Portland, OR December 10, 2009 United Van Lines puts profits over safety. I was nearly killed by a rookie driver from S&M United Van Lines. They sent me with him to Las Vegas knowing he was way over his legal alotted hours to be on the road. When he fell asleep an flipped the tractor trailer, I was nearly killed. Since they own their own Insurance company, I couldn't keep a lawyer who was brave enough for the fight. Pam of Tupelo, MS November 16, 2009 United Van Lines moved our residence and office from Virginia to Mississippi in March. We were told it would take 1 day to pack and load. It took 3. My husband and I have moved multiple times and never incurred the damage we experienced from this last move. I will never use them again and wish there were a way to recoop our losses. As I have read in other lodged complaints on this site and other sites, UNVL does not respond nor compensate for their customers losses. First of all we were forced to use a moving company by my husband's new employer since they were paying for the move. We had a fireman and his sons who had moved us and our children multiple times. We would pack the items and they would break down, load and unload our furniture and boxes. It was rare we found any broken items or any other damage. It was unfortunate my husband's new employer would not let us use their services especially considering it would have cost about half of what we had to pay UNVL. That being said, we accepted the low bid of UNVL and embarked upon the journey which would end with damage to our property we will be recovering from for years. 5 men showed up to pack and move. My husband and I were packing up as well. I pointed out all the things that were to stay in the house we were moving from. Imagine my suprise when several items showed up in our boxes. Boxes were labeled for the office that belonged at home and vice versa. Boxes were mislabeled as to their content. Many boxes were filled with such a hodge podge of items it would have been impossible to label. My crystal and china which I told them I wanted to take with me was repacked and placed in their boxes. Of course, there are no boxes labeled "crystal" or "china" so, to date, I have only found the dinner plates. I found multiple serving and baking pieces such as Vietre, Lenox, and Waterford broken and shattered, some beyond recognition. Our bedroom furniture and living room end tables received gashes, and areas where the finish was rubbed off from being strapped down. Now the coup de grace, our mahogany grand piano. Our piano had been moved twice before this experience with absolutely no damage. It was in perfect condition before moving to Mississippi. It now has a big gash in one leg and the top of an otherwise beautifully finished, high gloss piano is so scratched it looks like sandpaper was used to protect it. I had major surgery after moving here so have been slow unpacking. Every box I open has broken items and I see my items, some wedding presents, others acquired during 28 years of marriage, and the keepsakes from my children as they grew up, destroyed by the carelessness and incompetence of those sent to care for what we have collected over a lifetime. Another problem which has been a huge inconvenience was what they did with the items in the furniture we stored next door. Unfortunately they decided to unload the dresser, chest-of- drawers, and one night stand (not the other) before moving. This means they unloaded and packed my clothes and personal items which I had left in the furniture in storage. I didn't know they would not move that furniture without unloading it and they didn't bother to tell me. Yes, I felt quite embarassed knowing they had been through and handled my lingerie. We also found some furniture water damaged. Having set in water for who knows how long, the base of the furniture was waterlogged and permanently damaged. My husband signed the papers at the end of the 2nd day of unloading without accounting for all of our items or for breakage. Honestly there was too much to go through between the office and home to do so with the movers here. I know there is no reprisal for our losses but I want anyone who will listen to understand what they are in for if they use this company. I wish I had investigated UNVL more thoroughly before agreeing to use them. Now I know why they undercut the other companies. If you care for your furniture and items new and collected over your lifetime, do not use UNVL. Lillian of Walworth, WI August 25, 2009 I am a retired 60-year employee of State of Oregon and moved from Vancouver, Washington (5319 NE 109th St) to 270 Ridge Road, Walworth, Wisconsin to be near my five grandchildren in September 2008. I had several individuals from my office assisting in my move to Wisconsin. Mr. Goetz, United's agent insisted on helping me pack. Mr. Goetz had "stolen me blind". In fact it was so extremely obvious that my staff told Goetz to "get the hell out of there" as his theft was so very obvious. I telephoned and finally found the general manager for United's movers for this area. All he would say was that Goetz has worked for them for 21 years and they never received a complaint on him. And, I am certain the reason for this is because it was very difficult to find the general manager. They sent me a letter a few days later stating that "should they find the missing 4 boxes of Swarovski Crystal they would let me know. Of course, I never received a word about the loss. And because I was unable to insure all of my Swarovski crystal, I could NOT be reimbursed for my loss. We found also several items from someone elses furniture moving. The crystal pieces I lost was my hobby for the past 22 years and cost approximately 20,000.00. In addition, my oak serving table was severely scratched. I also did not receive one of my Swarovski crystal chandelliers, one box of books and CD's, 3 new electric heaters, huge 4' high nutcracker, all shelving for my new oak entertainment center and also my book case. I would imagine my loss was in the area of 25,000.00. I cannot tell you how devastated I am at my loss and the apparent attitude of United Van Lines. Your agent robbed me blind as my moving staff can attest to. This was quite a slap to my face to have worked so very hard for all of these years and to have managed to collect all of this crystal and to have such a large amount of my collection stolen. For example, the day before the second moving company arrived to pick up my things, I heard a noise in my sun room. Mr. Goetz knew that I am not only elderly, but quite severely disabled. I was not able to see 100% clearly, but I am certain it was his truck that had backed up in my driveway loading up these 4 boxes of valuable crystal. When I turned on the lights, the car sped off. I have never been robbed at this residence particularly since I have my property fenced but feel that Goetz knew just exactly how to extricate what he wanted from my home. I am totally devasted since I had just retired at the age of 78 years and to have so blatantly been robbed of my prized possessions and feel that I should at least be partially compensated for my great loss. I would greatly appreciate whatever assistance you can give me as I am totally devastated and so very much trusted Mr. Goetz at the beginning of his helping me move. And, because I was unable to prove the loss due to the fact that I had a lot of things to move and it took me until the first part of August to finally go through all of my boxes. Please help me. I am on a fixed income and simply cannot duplicate all of my Swarovski crystal. This is making me ill and therefore I am unable to finally begin enjoying my long-deserved retirement. Sue of Chattanooga, TN August 16, 2009 I am writing on behalf of my neighbors Kay and Roy with their permission. On June 17, 2009 a United Van moving a family in across the street, hit and tore off a branch from a large, old, cherished tree. True, the limb was overhanging the street, but we believe that it could have been easily avoided by approaching from one street over. That would take an exceptionally caring driver, however, and is beyond what one would expect to encounter. The main problem occured when the driver spoke in a rude and hateful manner. So they called Kwikway Transpotation/ United Van Lines and spoke to a representative who was equally rude and hateful, saying the United Van Lines would sue THEM if the truck was damaged. All they really wanted was an apology. This neighborhood knows what happened and none of us will use United Van Lines for our moving needs. I wonder what the President/CEO of United Van Lines would have to say if he knew the kind of ill will that these employees have spread. The tree's wound was trimed and sealed at a cost of 500. We just all hope that the beautiful tree will survive. Wendy of Irving, TX August 4, 2009 The moving guys were great. The phone sales staff charming. But a year after I moved, Suddath's accounting department charged my Discover Card almost 400 in bogus charges. Because of the way the contract is written, I'm out of luck--even though I'd handwritten that any additional charges would have to be discussed and the additional charges they told me about at the time of the move (110 worth) were paid immediately and signed off on by me, unlike their bogus "bill" with no signature they provided to Discover. These charlatans pulled a Sopranos on me with the help of Discover. Buyer Beware! Discover says that because of how the contract is worded, they could charge my card at any time after the move. Years later even. So they don't mind that it was OVER A YEAR after the move that this blatant rip-off scheme was hatched. I guess I just need to pray they don't decided to charge me another 5K two years from now. But seriously--I regret all the years I loyally used [Discover] card. Either I pony up 375 to the Discover Card empire or my credit is hash. I guess I learned a lesson about both Discover Card and Suddath/United. And contracts. Arturo of Houston, TX March 23, 2009 Arturo of Houston TX (03/23/09) Ashley of Lockport, IL January 7, 2009 Ashley of Lockport IL (01/07/09) Dorothy of Charlotte, VT November 28, 2008 Advertisement
| ||||||||||
