U-Haul Storage

this is more of a comment, in reference to the huge amount of complaints I've read here about U-Haul storage. I'm very surprised at some! In my opinion, when an individual/family pays for storage, what they're paying for are space, to store valuables, and security and peace of mind; and a safe environment for your personal property. In my opinion, controlling the vermin population falls into, the safe environment category.

Whether insurance covers this issue or not, U-Haul, a big as they are, as long as they've been in business, should have had this problem licked decades ago. I myself work for U-Haul, however, on the other end of the spectrum, I am a rental agent for the moving trucks/equipment side. It' so hard to believe that U-Haul is so lax in their storage department, because the truck rentals are quite different. Me, my immediate supervisor, and our district area manager, all address complaints, mistakes etc, quickly, and in a friendly, helpful to the customer, manner.

I will work endlessly, to resolve an issue, as do my superiors. My manager always makes a point to stress to me, the importance of friendly customer service. Satisfied customers do, after all, provide my paycheck. My name is Chris, and I work at the Midland, TX U-Haul rental center located at **. If you ever need to make a move in my area, I will take care of you, with your needs in mind. I'm so sorry about all these folks on here's heartache.

CLEAN DRY STORAGE...NOPE

Rented a storage unit in Ayer Ma. Got a free month from using a truck. BIG MISTAKE, they kept billing me for that month and screwed up my checking.

Next up tons of mice poo everywhere.

The other day went to get some items and the front of the unit was soaked along with all my items. A flood on the floor. I took pics and video. The guy was useless. Gave me a tarp and taped up the tons of holes in the ceiling.

Called today and the marketing director Scott Chase said "too bad, you should have bought the insurance". So clean and dry is not what you get. You get sopping wet.

Awful.

Rented storage unit. Was told over the phone that I could get a refund. Showed up later the same day and was told I could not have a refund but I could have my lock off the unit so they could re-rent it.

The storage units are infested with mice. Our belongings are saturated with feces, urine, and blood. There is negligence on management's part to correct the problem. Windows are open, and holes on the floor; it's like having your most prized possessions in a barn, and paying for it! Insurance is a fraud. They know they have a rodent infestation problem, and sell you insurance that does not cover "vermin". How honest!

U-haul is a $2.047 billion company, that apparently does not care about their customers, or their lives. Soldiers who fight for freedom for this country, so that U-haul has such opportunity to be a Fortune 500 company, are going to come home to trash! Wow, what a way to treat our protectors. Pregnant women and children, working people, disabled people, are all being exposed to diseases, which can and will kill them. Heather **, general manager, said, "nobody ever gets sick from the mice". Well, for Heather: "That is because they die!" U-haul will not help, and will charge $500.00 to use the dumpster!

I am considering a class action lawsuit. Contact baltimoreuhaul@gmail.com. If you have lost your items, became sick, or lost your peace of mind, contact us.

I have rented a storage unit, a 10 x 10 for more than two years. I was from time to time I would be late paying on my unit. For two years, their auction dates were on the 16th of the month. I know this because I would receive a letter and several phone calls to inform me of the auction date. I always managed to pay the late fees and current fees before the auction. The auction date changed in October 2012. I did not know this.

They sold my unit the morning of October the10th. I have been paying on my storage for more than two years, I have communicated with each new management; two weeks before they sold my unit, I had communicated with a female manager. I was not notified about the auction date being moved up. I lost a lot of money and some precious items that I will never be able to replace. I will never use U-Haul Storage unit again. The loss was that great.

My storage locker, C3, got broken into in Mesa Arizona and everything's gone. I had 30 years of my life in there and they didn't care at all. I had 40,000 in tools; that was my life and career, plus all off a 3000ft house of stuff and a collection of high dollar ham radio equipment. I didn't have insurance on the locker cause I didn't think I needed any with all the cameras. They even saw people in my locker that didn't belong there. I had tried to check on the locker on the worst phone system and even they e-mail their branch over and over to find out what happened. It took 2 weeks to find anything out. I called police for help and they said they could not help that the cameras were not working. Here, we paid $122.00 a month for this a year and I was never late on payment, and I am totally devastated. I moved to Michigan to help my parents who had health problems and trusted U-haul. I made a bad choice. U-haul is like the worst company on this planet.

I have rented storage from this location since 12/15/10 and have always paid in advance. This month I paid online as always on 9/10/11 and it appeared to go through fine. However on 9/16/11, I received a call from UHaul that they have not received payment. I called my credit card company and for some reason it hadn't gone through, so I immediately paid it which was no problem, no late fees.

However when I paid online, it took payment for the following month as well which it wasn't supposed to. I called the manager 3 times that weekend and Monday, 9/19/11, and left messages (with the agents) for him to call me back. I also sent 2 emails to him, and never got a response. I called also to reserve a truck for 9/22/11 to move my things out of my unit to West Palm Beach and mentioned that I wanted to talk about reimbursement for the rest of September and October. The agent told me to ask when I came in the 22nd.

Here's the problem, the manager said I had 5 days from the 15th to get my stuff or I don't get any money back. The unit was $132.45 and I had it for 6 days in September and I should have gotten $102 back as far as I'm concerned. I was told UHaul does not pro rate. Now, had the agent told me this at the time I called to reserve the truck and the manager what I wanted to do, I could have done things differently to not pay $102 for absolutely nothing. Had the manager responded as requested, to any of my 5 attempts to talk to him I could have there again done things differently to keep from getting screwed out of $102.

I'm unemployed and that's a lot of money to me. May I also say that when I called customer service at the 1-800 number, they were of absolutely no help as well as the regional manager. I was extremely upset.

A U-Haul female employee phoned me on 7/9/11 approximately 3PM and asked would I like to set up an easy pay plan. I replied, NO! I would continue to pay as a call in each month. When I hung up the phone, I found out that the female employee charged a payment to my credit card without my permission. Payment was to be taken on 6/28/11 causing my account to become insufficient in funds. I spoke with the manager. He was to take payment on 6/28/11 but said he forgot, causing this problem.

THis is a DANGEROUS place to store personal items. New owners or managers have moved in and the lady REFUSES to call me to collect payment as I worked out with the original management team. THIS is what sold me on the space. Immediately before I was even aware of the new owners they dinged my credit not even informing me in ANY way. Most companies at LEAST will give a call before resorting to collections, but not Laura. Last month she assured me that she would call before collections would happened, but then didn't.

When I called her today, twice she wouldn't tell me storage fees where due and I think they might be but in both conversations she was more intersted in putting a lean on my items thn to tell me if I owe them yet so I could be responsible and pay them on time. I am now doing what I can to move my things out from this particular place since Laurel is there, but that's a huge expense I am REALLY upset to have to take the time to do too just because this lady is SO awful. Can't you get someone better? Becky was great and the lady after her was fine but this Laura is a wreck!

I received a letter from this dealer telling me my rent went up. I have only been there 4 months and all ready my rent goes up. This is not right. I can see if I have been there a year but not 4 months. One thing you cannot get near the door going into your storage unit because it is always blocked with trucks and you get told sorry but that is the way it goes I'm told. I pay my rent on time every month and I have to bust my butt to get to my unit. It is bad enough I have to walk 75 feet to my unit and when there are trucks blocking the door all the time. I got a letter telling me I can pay on line and the address does not work. When you call them on the phone, they say oh well- this is not an answer.

I have been having problems with management. They treat white people nicer than black people. I think they are racist. I am not moving from this place. I have spoken with the main office and they have not done anything.

I rented a storage at this location in which I wanted a 10 by 10 and was given a too small storage which had not enough capacity for me to put my belongings. I then had to purchase another lock and get another storage which was also more money. Also at the time of renting the storage, I notice that locks have been cut off of storage units and the storage area was very dirty and storage units were open with people belongings in view. Also customer service is very poor and the manager is rude and makes sexual remarks of the female customers.

Also, they lock your storage before your payment is due, so you cannot have access to it. They locked my storage unit up twice once on July 2 and again on July 19. I have had no access to my storage unit. Since then I've been in two pair of shorts. Since then my father has passed away, I couldn't even get my insurance documents or clothes. This is very bad service. Also I saw roaches. There is never nobody around on the outside. Workers have their friends there with them talking to them when they are working. I even got locked in the gate for 15 minutes because no one answered the speaker and their card did not work, so on the 19th, there was no access to my storage until this day. Then they want there first month fee which is outrageous at 260.00 dollars and couldn't have access to it when the month was free at the time.

I think this is totally wrong. I found an apartment on the 20th and wanted to move out before then, and i couldn't because they wanted a payment, and the free month they advertise is not a true statement because they lock your storage 11 days before the first payment. Now they're talking about putting a lien on my personal belongings, and no letters or anything in the mail, this is said to me verbally.

I called customer service desk and it wasn't pleasing. I waited for a response back and no one ever called back. I had to call them and still no good response. This issue is really stressing me, which could lead to health problems. I need clothes and my personal paperwork.

i had one more day before rent was due and i truly believe that is why. i am very ill and in need of a liver transplant so the whole incident made me ill. someone warned me about that facility but it was to late. i can't afford to have someone drive me back and forth because i live in brandon. the man refuses to talk to me and the lady acted unbalanced. they had no sympathy at all. in fact they were horrid. i am going back today with a police officer. i could go on with this but i am going to the local news about this. i nor anyone i talk to will never use this company!

I picked up rent on the storage unit #1013 my son had rented. My son passed away on 3/15/09 at which time I picked up the rent fee until 11/7/09. I rented a U-Haul truck from another center and cleared out unit 1013 to moved my daughter to Austin on Saturday 11/7/09. We cleaned the unit and checked out with the office letting them know we were through renting the space. My wife's business account was charged twice since then for $114 on 11/30 & 12/29. When I called and talked to Clayton (GM) he said he would check on it and get back to me before the end of the day.

My wife had also contacted their office last week and they said they would have the GM call her, but no one did. I called back at the end of today at 5:04 p.m. and Todd informed me Clayton was gone and that the computer showed my account showed I moved out on Jan 6, 2010. Todd said there was nothing he could since the computer showed I moved out 1/6/2010. I have had it with U-Haul's service and treatment of people and want something done. I want my money back and for someone to pay for this **. I want legal action against the person who approved taking monthly fees without my wife's approval. This is theft.

I rented a storage space last year. Within the last 8 months, I have been unemployed and sick. I have recently been on unemployment. Yesterday, IDES deposited a check on my debit card, and today I discovered U Haul had made TWO unauthorized withdrawals from my debit card. I don't have any other money. Now, I realize I owe for my storage space. However, what I have in my storage space is worth twice (or maybe even three times)the amount of money owed. I went to the office and not once was there an explanation on how they illegally withdrew money. He went on to say that if I took the items from storage, he would refund the money minus late fees. While I do not mind paying those fees, the time he stated I had to remove the items (which I do not have anywhere to store) was by the end of business today. Still, no mention as to why they illegally withdrew money. I am now left with $5.00 in my account. If I had money to remove the items they would have been removed a long time ago. BOTTOM LINE: I did not authorize money to be taken from my debit card.

When I open the storage I notice a fawl smell. As I looked further I notice that there was rat waste and dead/live rats in our things. I told the manager about it and he ask did I have any food in the storage. I said yes some can goods. He then told me that I would need to get everything out and that U-Haul would not doing anything for me regarding the matter other than put down some rat posion. He even said that another customer had the same problem and that the company did not help them because in the insurance you purchase it states that it does not cover vermits. Now I am one month behind in this storage and it is because I am having to replace everything I lost for myself and my children. Do I have any legal rights.

had rented storage at one of the roanoke, va locations. had at one time been on auto pay with my debit card, but due to some financial strains, had monique nicholson, of the roanoke uhaul (salem turnpike location) take me off of auto pay. u-haul continued to debit my account for storage fees (was in default, but those transactions were not authorized, nothing in contract about authorizing this activity). they refuse to cease this.

overdrafts to my checking accountin the amount of $140, plus the now $232 storage and late fees. have had to change my card #.

I have maintained two (2) storage rooms with your company after my husband passed away in 1995. For more than 10 years I’ve been paying $109.90 monthly. On 06/06/06 at 12:31 p.m.. I went to U-Haul Storage South 205 SW H.K. Dodgen Loop, Temple Texas 76502 where my property was stored only to find that my lock had been replaced with a lock similar to the type sold by your company. I asked the attendant, Mr. Wagner, for the key to enter my unit he told me that he did not have one and that I or someone in my family had replaced the lock.

Seeing as I have NO family in Texas, and I carry the only key, I find this unbelievable. Mr. Wagner insisted that this is what happened to my lock on room C-44. I have never dealt with Mr. Wagner as he did say that he was not from the Temple Unit and any questions I asked him he had no knowledge of or he simply DID NOT KNOW! He refused to call the owners when I asked him to. He insisted that somebody in my family has caused this inconvenience.

To add insult to injury, I had to pay $$40.00 to have a lock cut off my storage room for C-44 only to find the following items missing. Please assist me in recovering my losses: ITEM AMOUNT 1 whirlpool washer and dryer $650.00 2 14k diamond gold rings $400.00 1 tennis bracelet $350.00 3 gold necklaces $300.00 1 T-Fal cookware set (10 pc set) $149.00 1 6ft stand $90.00 costume jewelry $100.00

I had my self storage since April 05, and today when I went to my storage unit G #2301 my unit had rat droppings everywhere on top of my storage plastic bins, clothes, mattress and personal belongings. I reported it to Dominic a uhaul employee and he stated he had cleaned up the big mess of droppings this morning and I went at 1030 am and there were trails of it up and down the halls in front of every unit and especially by the exit doors. I even heard noises in my unit while I was there, I quickly left because there was nobody there yet.

I want to say I've gone to the unit every 2-3 wks periodically and never came across this mess. I also complained to the manager Albert, which stated there was nothing he could do, he has a exterminator come out monthly with rat pellets and poison. But yet my stuff may be ruined and no one can be held responsible. So now I'm afraid to go in my own storage, I'm going to return there by 3/9/06 to move out permanently and throw out those things because I don't want to take rat droppings, nor rats themselves or baby rats.

I'm very disappointed with uhaul in the way my complaint was handled and wanted to report them. So that customers are aware of this rat plaque and may take a risk with there belongings. Many of my thousands of dollars will be thrown to the garbage because uhaul were not honest with their customers to alert them of this problem, so that the customers can take action and either get there stuff out of there or have the choice to leave them. I would not recommend this storage to anyone.

My Storage Unit was on Roanoke-Salem Turnpike, Roanoke, Va. I paid for 11 Monthes almost 100.00 a Month and thought Everything I OWN would be Safe and clean? NO! I lost a 950.00 Pillowtop Boxed spring and mattress set. There is a HOLE in the ceiling in My Unit! I took Pictures of it all. Anyway I am sleeping on hte couch! Had to throw away rotton and mildew Mattress Set!!! Also an Antique Hutch dated 1926 was molded and wood missing on it from water damge! Valued at 350.00. I threw awat My NIGHT STAND that matches bedroom suit! It fell apart when We picked it up. It ended up in Uhaul's Dumpster.

I had boxes and boxes of CLothes runined and rotted. I threw them away and had to go get clothes from a free clothes closet. MY clothes had Leather also so the Value of clothes and shoes would be high! Like over 500.00. I have NOT heard a thing from Uhauls Insurance company yet! I think I am being IGNORED! Also there were RAT droppings all over My things! Evidence of droppings in the storage Room. I do have THREE Witnesses who helped Me move My stuff out and saw what I lost!! I cannot afford a lawyer. I live on a fixed Income of Social Security Disability only. I am doing without things due to this mess.

My storage fee is due on the 8th of each month. February 10, 2005 in sent my payment overnight to U-Haul Storage and the payment was delivered on the February 11th. When I arrived home from work on the 11th, I had a message from U-Haul stating they received my payment and a late fee had been charged to my account. When I storage fee when up, I was informed that if payments was one week late, I would be charged an additional $15.00 dollars and if the payment was one month late another $15.00 dollars would be added to my account.

February payment wasn't a week late nor was March payment, which I'm being charged $15.00 dollars. On U-Haul Storge memo that was sent to me, they stated if I sign up for their automatic credit-card payment plan, they would waive the $15.00 dollar late fee. I do not trust U-Haul Storage with my credit-card payment plan at all. I would like to know what the true grace period is concerning their late fee. U-Haul Storage is very unprofessional and money hungry. They always call and leave a message on my voice mail when the payment is already in the mail, and I would like for they to stop calling and leaving messages, saying that they are reminding me to send my payment, which I don't need them to do, when the payment is already in the mail. February 8th to the 11th isn't a week. U-Haul doesn't state if they mean 5 business days or 7 calendar days concerning their late fee!!!

The storage unit #106 has a leakage in the ceiling, which damaged my items at the top and the bottom of the storage unit. the western insurance company of uhaul has denie to pay for damages since i didnot purchase insurance through them. however, the unit should have never been rented out from the beginning. it was damaged and i have been paying on this unit since 05/25/04 to protect my furniture, not to damage it.

I was deployed Dec 2003 for a year to go overseas. I went to uhaul to get a storage room, I told them I was in the military and I need a storage room for a year. I paid for a year. I came back from overseas the 25 Jan 2004.The 27 Jan2004. I found out Uhaul auctioned off everything that was inside my storage room. My family received no letters and no phone calls.I spoke to the manger reguarding my situation,he did not give me any information about my belongings.

Comming home from a year long deployment I have nothing to remind me of my past, pictures of family members that have past away including items with sentimental value is gone. I have to take from my savings to buy a new life. I have nothing.

I rented a storage unit from Uhaul and was asked to put my belongings in unit B0075. In the computer the unit rented was listed as B0057. When I returned to remove the contents of my unit, I noticed that my lock was no longer on the unit (B0075) and that it contained only a Uhaul lock.

All of my belongings had been gone through and the majority of my household items were missing. Some of the items missing include a 5 piece bedroom set, queen size mattress and boxspring. 32 color tv, component stereo, TV/VCR combo, DVD player, two VCRs, Double reclining couch, entertainment stand and other miscellaneous household items.

I rented a storage facility in February of this year and the size unit I had requested was not available so I was given a larger unit for the price of the smaller unit. I was told that I would recieve that discount price until I vacated the unit and I have a contract with that price. Now they are charging me the higher price plus the rate increase because the manager is no longer there and they feel they do not have to honor any of the prices or contracts that was written under her management. I have to pay the higher price or vacate the unit because it is larger.

I feel that they should honor my contract and if there is a rate increase then I should be charge from the price on the contract not the original price of the unit. They advertise in their slogan in order accomodate their customers, therefore, they should stand by it.

I rented two storage units. I asked to rent another unit but was told the office was closed and I needed to get out of there. I was in the process of loading the left over item into my vehicle when Christine, employee, stated We are not supposed to do this, but you can use my unit until you have space available. I came in the next day and every day after that to get the key to the unit and remove my belongings. Either Christine was not there or she did not have the key. Finally last night she gave me home address to pick up the key.

When I got the the unit (Christines) I discovered a notice that stated that I was locked out due to non-payment. I spoke to the manager, Rene, he informed me that the rent due is over $160.00 and that the problem was between Christine and myself. He was very nasty, refusing to give the corporate number and informing me that he would call them to make sure they did not interfere. I believe Christine intentionally used me to attempt to pay her back rent and avoided me to insure she would not be available when I came in. Christine was wearing a U-Haul uniform, was on U-Haul time, handling U-Haul property. The manager admitted that he knew she was behind on rent.

I had to go to the emergency room because my blood presure became very high during this confrontation. I have had to replace medication and household items.