Complain about a product or service

U-Haul Storage

William of Salem VA (09/17/07)
had rented storage at one of the roanoke, va locations. had at one time been on auto pay with my debit card, but due to some financial strains, had monique nicholson, of the roanoke uhaul (salem turnpike location) take me off of auto pay. u-haul continued to debit my account for storage fees (was in default, but those transactions were not authorized, nothing in contract about authorizing this activity). they refuse to cease this.

overdrafts to my checking accountin the amount of $140, plus the now $232 storage and late fees. have had to change my card #.

Shirley of Suffolk VA (06/07/06)
I have maintained two (2) storage rooms with your company after my husband passed away in 1995. For more than 10 years  I’ve been paying $109.90 monthly. On 06/06/06 at 12:31 p.m.. I went to U-Haul Storage South 205 SW H.K. Dodgen Loop, Temple Texas 76502 where my property was stored only to find that my lock had been replaced with a lock similar to the type sold by your company. I asked the attendant, Mr. Wagner, for the key to enter my unit he told me that he did not have one and that I or someone in my family had replaced the lock.

Seeing as I have NO family in Texas, and I carry the only key, I find this unbelievable. Mr. Wagner insisted that this is what happened to my lock on room C-44. I have never dealt with Mr. Wagner as he did say that he was not from the Temple Unit and any questions I asked him he had no knowledge of or he simply DID NOT KNOW! He refused to call the owners when I asked him to. He insisted that somebody in my family has caused this inconvenience.

To add insult to injury, I had to pay $$40.00 to have a lock cut off my storage room for C-44 only to find the following items missing. Please assist me in recovering my losses: ITEM AMOUNT 1 whirlpool washer and dryer $650.00 2 14k diamond gold rings $400.00 1 tennis bracelet $350.00 3 gold necklaces $300.00 1 T-Fal cookware set (10 pc set) $149.00 1 6ft stand $90.00 costume jewelry $100.00

Sandra of North Lauderdale FL (03/06/06)
I had my self storage since April 05, and today when I went to my storage unit G #2301 my unit had rat droppings everywhere on top of my storage plastic bins, clothes, mattress and personal belongings. I reported it to Dominic a uhaul employee and he stated he had cleaned up the big mess of droppings this morning and I went at 1030 am and there were trails of it up and down the halls in front of every unit and especially by the exit doors. I even heard noises in my unit while I was there, I quickly left because there was nobody there yet.

I want to say I've gone to the unit every 2-3 wks periodically and never came across this mess. I also complained to the manager Albert, which stated there was nothing he could do, he has a exterminator come out monthly with rat pellets and poison. But yet my stuff may be ruined and no one can be held responsible. So now I'm afraid to go in my own storage, I'm going to return there by 3/9/06 to move out permanently and throw out those things because I don't want to take rat droppings, nor rats themselves or baby rats.

I'm very disappointed with uhaul in the way my complaint was handled and wanted to report them. So that customers are aware of this rat plaque and may take a risk with there belongings. Many of my thousands of dollars will be thrown to the garbage because uhaul were not honest with their customers to alert them of this problem, so that the customers can take action and either get there stuff out of there or have the choice to leave them. I would not recommend this storage to anyone.

Mary of Roanoke VA (02/19/06)
My Storage Unit was on Roanoke-Salem Turnpike, Roanoke, Va. I paid for 11 Monthes almost 100.00 a Month and thought Everything I OWN would be Safe and clean? NO! I lost a 950.00 Pillowtop Boxed spring and mattress set. There is a HOLE in the ceiling in My Unit! I took Pictures of it all. Anyway I am sleeping on hte couch! Had to throw away rotton and mildew Mattress Set!!! Also an Antique Hutch dated 1926 was molded and wood missing on it from water damge! Valued at 350.00. I threw awat My NIGHT STAND that matches bedroom suit! It fell apart when We picked it up. It ended up in Uhaul's Dumpster.

I had boxes and boxes of CLothes runined and rotted. I threw them away and had to go get clothes from a free clothes closet. MY clothes had Leather also so the Value of clothes and shoes would be high! Like over 500.00. I have NOT heard a thing from Uhauls Insurance company yet! I think I am being IGNORED! Also there were RAT droppings all over My things! Evidence of droppings in the storage Room. I do have THREE Witnesses who helped Me move My stuff out and saw what I lost!! I cannot afford a lawyer. I live on a fixed Income of Social Security Disability only. I am doing without things due to this mess.

Janet of Brooklyn NY (03/15/05)
My storage fee is due on the 8th of each month. February 10, 2005 in sent my payment overnight to U-Haul Storage and the payment was delivered on the February 11th. When I arrived home from work on the 11th, I had a message from U-Haul stating they received my payment and a late fee had been charged to my account. When I storage fee when up, I was informed that if payments was one week late, I would be charged an additional $15.00 dollars and if the payment was one month late another $15.00 dollars would be added to my account.

February payment wasn't a week late nor was March payment, which I'm being charged $15.00 dollars. On U-Haul Storge memo that was sent to me, they stated if I sign up for their automatic credit-card payment plan, they would waive the $15.00 dollar late fee. I do not trust U-Haul Storage with my credit-card payment plan at all. I would like to know what the true grace period is concerning their late fee. U-Haul Storage is very unprofessional and money hungry. They always call and leave a message on my voice mail when the payment is already in the mail, and I would like for they to stop calling and leaving messages, saying that they are reminding me to send my payment, which I don't need them to do, when the payment is already in the mail. February 8th to the 11th isn't a week. U-Haul doesn't state if they mean 5 business days or 7 calendar days concerning their late fee!!!

Shantelle of Waycross GA (09/28/04)
The storage unit #106 has a leakage in the ceiling, which damaged my items at the top and the bottom of the storage unit. the western insurance company of uhaul has denie to pay for damages since i didnot purchase insurance through them. however, the unit should have never been rented out from the beginning. it was damaged and i have been paying on this unit since 05/25/04 to protect my furniture, not to damage it.

Aisa of Inglewood, CA (02/02/04)
I was deployed Dec 2003 for a year to go overseas. I went to uhaul to get a storage room, I  told them I was in the military and I need a storage room for a year. I paid for a year. I came back from overseas the 25 Jan 2004.The 27 Jan2004. I found out Uhaul auctioned off everything that was inside my storage room. My family received no letters and no phone calls.I spoke to the manger reguarding my situation,he did not give me any information about my belongings.

Comming home from a year long deployment I have nothing to remind me of my past, pictures of family members that have past away including items with sentimental value is gone. I have to take from my savings to buy a new life. I have nothing.

Dawn of Gaithersburg MD (08/13/03)
I rented a storage unit from Uhaul and was asked to put my belongings in unit B0075. In the computer the unit rented was listed as B0057. When I returned to remove the contents of my unit, I noticed that my lock was no longer on the unit (B0075) and that it contained only a Uhaul lock.

All of my belongings had been gone through and the majority of my household items were missing. Some of the items missing include a 5 piece bedroom set, queen size mattress and boxspring. 32 color tv, component stereo, TV/VCR combo, DVD player, two VCRs, Double reclining couch, entertainment stand and other miscellaneous household items.

Sheila of San Diego CA (07/07/02)
I rented a storage facility in February of this year and the size unit I had requested was not available so I was given a larger unit for the price of the smaller unit. I was told that I would recieve that discount price until I vacated the unit and I have a contract with that price. Now they are charging me the higher price plus the rate increase because the manager is no longer there and they feel they do not have to honor any of the prices or contracts that was written under her management. I have to pay the higher price or vacate the unit because it is larger.

I feel that they should honor my contract and if there is a rate increase then I should be charge from the price on the contract not the original price of the unit. They advertise in their slogan in order accomodate their customers, therefore, they should stand by it.

Kathy of Parker CO (05/09/02)
I rented two storage units. I asked to rent another unit but was told the office was closed and I needed to get out of there. I was in the process of loading the left over item into my vehicle when Christine, employee, stated We are not supposed to do this, but you can use my unit until you have space available. I came in the next day and every day after that to get the key to the unit and remove my belongings. Either Christine was not there or she did not have the key. Finally last night she gave me home address to pick up the key.

When I got the the unit (Christines) I discovered a notice that stated that I was locked out due to non-payment. I spoke to the manager, Rene, he informed me that the rent due is over $160.00 and that the problem was between Christine and myself. He was very nasty, refusing to give the corporate number and informing me that he would call them to make sure they did not interfere. I believe Christine intentionally used me to attempt to pay her back rent and avoided me to insure she would not be available when I came in. Christine was wearing a U-Haul uniform, was on U-Haul time, handling U-Haul property. The manager admitted that he knew she was behind on rent.

I had to go to the emergency room because my blood presure became very high during this confrontation. I have had to replace medication and household items.

Sheila of San Diego (7/7/02):
I rented a storage facility in February of this year and the size unit I had requested was not available so I was given a larger unit for the price of the smaller unit. I was told that I would receive that discount price until I vacated the unit and I have a contract with that price.

Now they are charging me the higher price plus the rate increase because the manager is no longer there and they feel they do not have to honor any of the prices or contracts that was written under her management. I have to pay the higher price or vacate the unit because it is larger.

I feel that they should honor my contract and if there is a rate increase then I should be charge from the price on the contract not the original price of the unit. They advertise in their slogan in order accomodate their customers, therefore, they should stand by it.

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