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Oscar of Westminster, CA February 11, 2009
Oscar of Westminster CA (02/11/09)
I went in to rent a truck. I talked to the sales person, A. Jimenez about the truck I needed. 14' size truck. I was going to sell antiques at the antique outdoor flea market. I had pulled my drivers license, credit card, and insurance card. As he proceeded to write out the contract, he told me about the insurance they had called SaveMove for 14. I told them I had my own insurance but he and another coworker kept insisting that I get this Savemove I felt bullied into it but I need the truck and it was getting late. I still had to load it up and drive all the way across Los Angeles at 3 am. So I agree to purchase the 14. The told me it would cover any damages done to the truck. I asked if I should do a walk around to inspect the truck. They told me that wouldn't be necessary because the SaveMove would cover any new damages. They did also told me to be careful about the overhead. OK. No garages, low bridges, tree, or drive-thru. Got it. All I needed to do was sign the contract and I could go on my way. I did.
As I walked to the truck I noticed it was so beat up, scratched and dented all over and I just felt sick about it. The truck drove ok but the side mirrors kept folding with the wind pushing them. I dropped off the truck after hours. I reviewed every rule and made sure the truck was secure and cleaned. I called the next morning to make sure all was well and to see how much I was going to be charged. They told me all was well but I had overhead damage. I told them that couldn't be because I never went under any low structure. He told me to come down to the U-HAUL and view it. I came down to the U-HAUL and talk to the manager M. Newbold. He showed me the damage. It was on the right side of the truck. The very top lights, one on the right front corner and one on the right back corner. The plastic lenses were missing. Micheal insisted that I hit a tree and it knocked off the lenses.
I told him that I paid for the SafeMove and it should cover it. He then told me that the SafeMove policy didn't cover overhead damages. I told him that the side of the truck is not considered overhead but he insisted and told me I had to pay 40 for the damages. I did. What could I do. I knew he was cheating me and just wanted to get more money from me but I had to close out the contract so I can proceed with my life. After wards I contacted another manager from another U-HAUL and asked are the two light on the top right side considered overhead and she said no. Absolutely not. She asked me if the aluminum had been dented because it is soft material and would easily have gotten dented if I had hit something. I said no. She told me that anything, like wind or rain could have taken those off.
I also contacted the Orange County district U-HAUL offices and talked about my concerns. Marlean, the woman I spoke to, agreed that Micheal should have dealt with it thru the SafeMove insurance and that the lights on the side are not considered overhead. I have photographed the lights in question. Beside all that. U-HAUL is suppose to put stickers on all old damage so that when any new damage occurs, it could be identified as new damage. The truck did not have any stickers on any previous damage and at any time Michael could accuse me of and scrapes or bumps. There was nothing to identify it as old or new. It was his word against mine. And when I told him that his employees told me not to have a walk around the truck because the SafeMove would cover damage, he insisted that I was lying.
I feel cheated and robbed out of 40. John of San Diego, CA January 27, 2009
John of San Diego CA (01/27/09)
rented a van at san antonio store san pedro store, over charge 140 bucks for for insurance when i told them I had AAA insurance coverage. I was told they had no choice, I did not authorize this charge and just got the runaround from this store and uhaul.com will never rent another vehicle from this unsrupulous company I was rip off
told by call center thay had to charge this for this vehicle, clearly marked 19.95/day plus milage. I would of rented one from the airport with unlmited miles if not misinformed by their employees and management, I signed up for three days and was charged for 14 days of coverage never authorize this charge. no response from corporate head quarters Adrian of Napanee, ON January 12, 2009
Adrian of Napanee ON (01/12/09)
Returned a truck at the same level of fuel as it left, but got charged a refuelling fee. This is after a 256 km trip that resulted in over 80 L in fuel consumption for an oversized truck.
26.25 extra in charges. This would imply about 4 L were added to the tank. Given that a 50 L fill-up raised the tank half way, 4 L made no difference in the level on the tank gauge. Stephanie of Burke, VA January 1, 2009
Stephanie of Burke VA (01/01/09)
This is the third time I have rented a Uhaul this year and I will never rent a Uhaul ever again. In August I had to move unexpectedly because I was renting from someone who decided to sell their home. Firstly, the date that I had reserved the truck was put into the system incorrectly and my truck was not available the day I needed it. I then spent almost 4 hours on the phone with corporate because the woman in the Winchester, VA location refused to help me.
After being on hold and being transferred more than 10 times, they said they found a truck for me - at the location that I was previously at (the location that said they did not have my reservation). Several weeks later I received my credit card bill and noticed that I was overcharged. I spent another couple hours on hold and being transferred until finally someone credited my card back. My second move was into an apartment. I was overcharged once again, the woman at the Uhaul center in Winchester, VA was incredibly rude, and I spent 4 hours on hold at the corporate center trying to figure out how to get credited.
Also, both times nobody called to confirm our reservation and when we asked the woman at the desk, she said with an attitude We always confirm - which they obviously do not. Then, to make my second move even worse - we called the phone number on our receipt to find out where to drop off our truck, and nobody would answer the phone. The line was busy ALL DAY Sunday AND Monday. There was no voicemail and we could not get a hold of a live person on the corporate number so we were stuck with the truck for two days.
On Tuesday someone finally called us and gave us an address, and then we were charged a late fee. This was disputed and finally credited a month later. Less than 2 weeks ago I moved into my new home from Winchester to Burke, VA. The only place near my residence was a Uhaul so I unwillingly used their service once again. We got a reservation call which was nice, the woman at the center was actually nice, and we got all the way to our destination and dropped the truck off where it was supposed to be dropped off around 12-1230am Sunday morning (it was due at 930am).
The next day I got a text message saying that our truck was late and that we would be charged. I called the office and they said that I must've turned it in at the wrong location even though we had the address written down. I asked them to look again, and there it was - in the parking lot. They said they would take care of the late fee, and then I got my credit card bill with the late charge on it. This will be the last time I use Uhaul.
Sandy of Lacey, WA December 22, 2008
Sandy of Lacey WA (12/22/08)
There has been correspondence and unsatisfactory compensation to date from Uhaul. I rented a 16 foot Uhaul truck in Chatsworth, CA. We pulled off the road at approx. 4 pm in Corning, CA. The engine was smoking and the truck was unstable. Come to find out the right side tire was close to coming off...no wheel bearings left to speak of. Had to stay in hotel overnight. Uhaul didn't get us help until close to 1 pm the following day. We got towed 40 miles to Redding, CA where they transferred my load to another truck. We finally got on the road at approx. 4 pm. We made it approx. 2 miles down the road and the brake warning buzzer started sounding.
Long story short, had to stay again overnight in a hotel. The truck was repaired at 12AM. All of this took place in the pouring rain. I was traveling with 2 dogs and a cat. I had flown 2 drivers from Washington State to help do the driving (I had my car, and the Uhaul truck) as to expedite the drive between 4 drivers. Not only was my son and the driver of the Uhaul put at risk TWO times with Uhaul Vehicles that were not safe and road worthy, I also had the additional expense of paying for the extra time of the drivers that I had flown over to help. Not to mention that a simple move turned into a 3 day nightmare.
UHaul gave me partial compensation, and to this day NEVER sent either me or my sister (who was in contact with them) of the transcipts of our phone calls which we requested (and were promised) several times. Uhaul needs to seriously be made responsible for the unsafe vehicles that they put on the road. I have correspondence from the whole fiasco, with detailed facts that are too numerous and long to write down here. I still demand payment for the drivers that I hired - and feel it should come out of Uhauls pocket, not mine.
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