U-Haul

Cynthia of Atlanta, GA April 27, 2008

Cynthia of Atlanta GA (04/27/08)
I rent a uhaul truck from them and I was charged twice, which cause my checking account to be overdrawn, I had to wait several days to have the money refunded back to my account which cause me 130.00 overdraft, I did not get any type of reimbursement or resolutions.

I contact the Corporate and I was able to get in contact with the CEO, Joe Shoen, he ask me to send him the information by email which I did and he have not respond to my email or my telephone calls. This was not the first time I was charged twice, in happen also in November 2006 and I pay in full by cash and then my credit card was charged.

There is a problem with their system and they do not take responsibility for overcharging their customer. I sent the CEO a email that I was going to put in a consumer complaint after viewing Inside Edition about their trucks causing accidents, see Inside Edition, Febuary 28, 2007 on the website.

Tara of Randolph, NJ March 29, 2008

Tara of Randolph NJ (03/29/08)
I rented a U-haul on Saturday, 12/30/07 & returned it the same evening at the NJ location determined by U-haul. Later,I recieved an extra cc charge on my MBNA account for 35.26. After numerous calls to Uhaul, I spoke with Tasha, at the regional office. She acknowledged the charge was an error- uhaul staff at the drop location didn't check in my rental until Monday, because they're closed on Sunday. They never adjusted my account to reflect the actual drop off date, thus charging me an extra day. In the meantime, my cc company did a charge back to uhaul. Tasha assured me she would take care of the error. Soon after, I get a collections agency letter. I speak with Tasha again. She initially tells me there's nothing she can do because I did a cc charge back, but then she says she'll remove it since I'm not at fault. I assumed everything was resolved due to Tasha's statements. Today, I get another collection notice from Vengroff, Williams, & Asso's. I've tried speaking with the collection agency but I can't get a live person.

This matter is 100% the fault of uhaul and they continue fail to resolve their error. I am now under threat of a second notice by their collection agency, for erronious charges. Since I cannot resolve this matter with uhaul, would you please assist me in resolving this matter.

Michael of Bronx, NY January 23, 2008

Michael of Bronx NY (01/23/08)
I rented a truck in Albany on Jan 11, 2008 and drove 2 minutes to the house and turned it off. I loaded the truck and drove 5 minutes to the gas station called Stewart Shops in Albany, NY. I filled up the tank with 50 unleaded fuel on my card. I then drove to where I unloaded the truck. I then drove 3 blocks to Coastal Gas Station where I put 20 cash of unleaded gas in the truck. I drove the truck to the above address and returned it with no problems. The Uhaul worker reviewed the truck, then went inside and gave me a sheet to sign stating the charges. They were 168.00 which is what I agreed to pay in Albany. 5 days later I received a call from a gentleman by the name of Julio who claimed to work for Uhaul and said I put Diesel fuel in the truck when it was in my care. I explained to him that I did not put in diesel and it was not the first time I rented a uhaul truck. He then claimed to be a thug and said that he was charging my debit card a 500.00 fee for the diesel I put in the truck. To this day I have not received any paperwork showing the test they did to determine that I put the diesel fuel in the truck. I did not put diesel fuel and I have 4 other witnesses that were with me the entire time who helped me move the stuff from Albany to the bronx. My card was charged and Uhaul refuses to call me back from there corporate offices and I am out 500.00. I some how misplaced the rental contract.

Alana of Blue Springs, MO October 9, 2006

Alana of Blue Springs, MO (10/09/06)
Months before we moved from FL to MO I reserved a truck and told them I wanted a brand new one. The day of the move we had a truck all right but not a new one. So what can you do, we loaded the truck and we proceeded with our long drive.

We broke down a total of three times in the journey. The final breakdown was at our last exit, under the overpass.  The during the whole trip the inside of the truck had fumes so bad that my pregnant daughter & son-in-law had to keep the windows down. We were driving behind them and we could smell the horrid fumes coming out of the truck as well.

After we unloaded and returned the truck I called the manager and told him how dissatisfied I was.   He said "that's what you get when you rent a truck. You should have hired a moving company". Isn't that a nice response from a major truck rental company?

Patricia of Palmdale, CA September 29, 2006

Patricia of Palmdale CA (09/29/06)
I joined The Premier Club in order to pay my bill online, I was not able to pay online but money was taken from my bank account to join. I went to the U-Haul and talked with the manager to explain what happened and also pay my bill on 9-25-06. He told me he would get the matter correct by 9-28-06. If I can not pay online, I would like a credit of the money I was charged.

Money taken from my bank acct. for services not rendered.

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