U-Haul

I could have made my move $1,600 cheaper going with Penske but they said they could not tow my truck. U-Haul said that they could tow my truck but I had nothing but trouble. My truck fell off the tow dolly. I have called about ten times and I haven't gotten anywhere with them. I'm furious with U-Haul!

U-Haul rented us a truck in the afternoon and we discovered that when you drove it on the expressway, it spit hot water at you through the heat vents. When we called U-Haul, they directed us to call their garage. A guy at the garage told us it was drivable and that we needed to drive it back to them. After a much heated debate on the danger to us for driving this truck, they relented. We now needed a new truck and they did not have one available. They were calling around looking when my mother called the city I live in which is Howell, Michigan to see if they had a 17 foot truck. They claimed they did, so we set it up so that I could pick up the truck in Howell, no problem.

When I got to Howell, the big fat guy in the office told us he got some phone call about a truck but he wasn't listening to the whole thing so he had no information and would have to start from scratch. He seemed amused at our predicament and did more explaining than working. I explained that because of this truck problem, we were now under a time constraint as we were paying movers by the hour who were sitting around waiting. After 20 minutes or so, I told him I didn't appreciate that he knew we were coming and did not bother to even start the paper work until we got there. And that was all I had to say on the subject and I turned to walk out the door.

As I was walking out, the fat slob yelled for me to "get out". I yelled back through the door, "you didn't throw me out **, I left". He came charging outside to confront me. I told him I was out here not bothering him, but he on the other hand was outside bothering me. Eventually, he gave us a truck and wound up giving us a smaller truck, of which, of course they charged us for the bigger truck. The consequences are it cost us $80.00 in mover's fees when they were waiting around. U-Haul put us hours behind and felt no need to hurry or make our problem with the truck minimal. They were rude and disrespectful and made us stressed and angry. I will never use them again. Absolutely, horrible customer service.

I returned my U-Haul truck rental with what I thought was the same amount of gas I received the truck with. I put $14 of gas in before I returned the truck. I got my invoice via email and there is a $16 charge for gas and a $30 charge for putting in the gas. I have rented cars many times and I have never been charged for putting gas into the rental vehicle. In my opinion, the truck was returned with the proper amount of gas. If they had told me upfront that it would cost me $30 if I did not return the truck with what they thought was the correct reading, I would have filled the ** thing to avoid the gas charge. I will never rent from U-Haul again and I will be telling anyone who asks that they should find another company to rent from or borrow a friend's truck.

Delivery of boxes ordered from U-Haul online -They left my boxes on the side of the house behind a 6-ft. solid fence with no note. They were ruined in the rain for 3 days! I have a covered front porch! Over $300 worth in damages!

I had U-Haul install a hitch to my brand new Subaru Outback. The first time they did it, they installed the electrical wire to my engine which was obviously dangerous. When I had my Subaru specialist look at it, I was told that the installation will burn my engine. I had U-Haul rewire it and do it properly. U-Haul even admitted that it was not a safe and proper installation. The second time around, the installation was hooked up to my tail lights, and I thought the problem was solved.

Just 3 weeks ago, I was backing out of a parking lot when I started to see smoke come out of my tail lights. Then it caught on fire, and I saw flames come out of the tail lights. I had to call road side assistance and the fire department to make sure the flames were put out. When I told this event to U-Haul, I was referred to their risk management department and I started to file a claim with U-Haul. It took U-Haul 5 days to come out and inspect my car, and more inspection needed to be done in order to prove that U-Haul installed the wiring for my hitch. It's been 3 weeks now, and I had to get my insurance company to take care of this issue, with absolutely no assistance from U-Haul. U-Haul's wiring job was neglectful from the beginning. Instead of taking responsibility, I am still getting the runaround.

I called and asked the guy at the Pickett Food Mart U-Haul Neighborhood Dealer how I needed to reserve a U-Haul truck and he told me I had to come to the store and reserve the truck. He told me I could get the 17-foot truck for the same price as the 14 -foot truck. I called to make sure the truck was going to be at the location for Saturday. When I needed the truck, the guy told me that the truck was not there, that we would have to go to another location but found out there wasn't going to be a truck there anyways.

Had I known that, I would have gone somewhere else instead of having to find a truck the day of or having to go way out of the way just to have a truck to move. I went to the location above because it was close to where I live and not 30 minutes out of my way. I am very upset that this happened because I am having to find a truck on the day that I need to move and the guy acted like I was at fault and there was nothing they could do or try to do to help find a truck.

The U-Haul staff on Raymond Ave. in Pasadena neglected my needs as a disabled person and regular customer. They issued me a huge van that had been in several crashes prior to my lease of the vehicle. The employee failed to calculate my mileage by computer in the beginning. She told me the vehicle was ready to go without a "Walk Around" inspection. The gas mileage was incorrect. The seats were stained and there was a steel wall from the passenger side to the driver's side that made it impossible to judge the length or width of the vehicle when parking unless you had driven one previously.

There was a stalking incident on the freeway that forced me to pull over and call the police for fear of my life. There was a woman parked in a handicapped spot at the station where I was filling up with gas. She claimed the van hit her. It looked like a series of counterfeit crashes that may have involved a couple of employees. I summoned the insurance company. I called rep West. The claims rep was impossible to reach, claiming he was always busy. I knew the woman before from a previous attempted mail fraud incident. She was trying to get my license info and my mailing address.

I complained to U-Haul. This was not the first time that a U-Haul van or truck had been involved in counterfeit crashes or stalking events for debit card fraud incidents at the pump. No one has followed up with me at all.

I rented a 17' truck from Potestio Brothers Equipment at 19020 Longs Wy Parker, CO 80134, and I was quoted $71.03. However, I was charged an additional $15.78. So I called customer service for them to explain why. They were not able to explain the additional charges. Also, on the contract that was e-mailed to me, it states that I rented a 20' truck and returned the truck on 4/9/2012 when I returned it on 4/7/2012, which was the same day I rented it. I do understand there was env fee of $2.00, rental tax of $7.71, and CO State Road Safety Program fee of $2.00; but that only totals $11.71. Where is the additional charge of $4.07? If this cannot be explained, I expect the charges of $15.78 to be placed back on my Visa. Thank you.

On 2/21/12, I rented a 26 ft truck from Lake Mariam storage in Winter Haven, Florida. Great experience, truck was ready, clean and checked out. I found out we needed another truck or a trailer. I called Lake Mariam storage again and rented a trailer (once again good experience). I realized that the trailer was going to be to small and called about renting a 17 ft truck. Lake Mariam informed us that they did not have one but gave us a number of 1-888-760-9115 to call to help us locate one in the area. I called the number and was told that there was one approximately 10 miles from us and that we could return the trailer there and pick up the truck. Also remember I have 5 men at my residence paid by the hour to load my truck.

I arrived at second location which was a tiny store located in a not so good section of a town. I went inside to rent my truck and what a shock. The man behind the counter was behind bullet proof glass and could hardly speak English. I finally got through to him that I was there to rent a truck and that U-Haul was supposed to have called him about it. His reply was, "I know nothing about your truck." I myself called the 888 number made the reservation, gave my credit card number and so on.

At the end of the conversation, the representative (John) from U-Haul asked me to give my cell phone to the owner. I passed my cell phone under the bank slot in the window and the man behind the counter got on the phone with U-haul who told him to give me the truck. The man handed me a set of keys and wrote my name and driver's license number on a sheet of paper. I asked him where he wanted me to put the trailer and he just pointed outside to the side of the building. I dropped the trailer off the back of my vehicle and went to the truck. The side was tagged and when I opened the door, the floor of the truck was loaded in nasty old french fries. Being I had movers at the house and the man inside would not come from behind the counter, I just took the truck. I was given a price of $309.30 for the second truck.

When I received my credit card bill, the charge for the trailer was on it. I called 1-888-760-9115 and spoke to Pam and explained my story to her. She had John ** call me back who was very unprofessional telling me how l subtracted the difference of the trailer rental from the price of the truck and that the truck should have cost me over $1,000. When I tried to explain to him that this was never explained to me, he became more rude, would not let me speak and finally hung up on me. Also I told him that I was disputing this charge with my credit card company and he told me that if I did, he would tack more charges on. Is it just me or is at that half of all the complaints on here are about how customers were talked to by U-Haul employees? Maybe they should have classes for their employees in reference to how they should speak to customers. U-Haul does not care. By the way, I am disputing this charge with my credit card company because I don't care what U-Haul employee John ** threatens me with. If I ever move again, some other truck company will get my business.

At first, I had not a problem with U-Haul until a few months after I used their services. I rented a truck to move in November 2010. Months later, I was contacted by Repwest Insurance and they said I damaged the truck and owed them $995.37. I know for a fact that no damage was done while I used the truck and when I returned the truck, no damage was pointed out to me. In fact, Repwest informed me the claim wasn't made to them until months after the day I rented it. I asked Repwest for the pictures and report of the so-called damaged and they did not have either. Repwest then told me to contact the U-Haul dealer I rented from in Norristown, Pa to speak to the manager about the information I requested. When I called I could tell the guy wasn't really taking down my name and number and I never got a return phone call. I didn't hear anything back about it, so I assumed the matter was handled. Now, I just got a letter in March 2012 from United Subrogation Associates stating I still owe $995.37.

The U-Haul company said shipping the box would take 10 days to get from Austin to Groton. Now, two months later and they still fail to give accurate information on getting the U-Box to my location. After talking with a manager, a date has been set in place but they are not willing to help pay for the move because it's not in "their" policy to assist in moving furniture.

Recently, while moving, I rented a 24-foot truck from U-Haul. Advertised price was $39.95 per day plus mileage. When I picked up the vehicle, I was allowed only 10 hours, not the 24 hours that was normal before. As I needed it longer after the 10th hour, I was forced to pay for an additional day at the full daily rate. I also rented a 12x6 trailer but was allowed only 6 hours for the daily rate. It seems that U-Haul is attempting to rent the same vehicle 2-4 times for the daily rates.

This was the U-Haul Center on S. Raymond Ave. in Pasadena, CA. A couple of the employees failed to follow normal intake procedures that lead to a chain of events that compromised my safety as a disabled driver. There was no walk around. No one was attentive by asking how much I had to move or calculating the estimated mileage for me in advance. I was issued a very large cargo van that would be extremely difficult for me to manage as a 5'4" petite 60 yr old female.

There was evidence of the vehicle having been in several crashes just before me and I felt as though they were trying to use the power of suggestion by insisting that I might have an accident. I was accosted on the freeway by a couple of GPS hijackers that tampered with the vehicle's computer by the use of a powerful scanner used on the streets. This incident caused my peripheral vision to disappear, and sure enough, I met with a woman from Iran that was a known ID theft con artist who was insisting that I hit her vehicle and wanted my information without giving me any of hers.

The police were called and she submitted information that appears to be fraudulent and cannot be reached for comment. I have been getting quite a bit of spam since I told Shivaughn what my email address was. Mr. ** was supposed to perform the walk around to assess the previous damage and when I filed a complaint with U-Haul, he claimed (sheepishly) that he did the walk around. He was nowhere around when Shivaughn told me to take the vehicle that it was ready to go. I submitted the claim to RepWest Insurance, but I have heard negative reports on them also.

We rented a truck and a car hauler in Weslaco, TX on February 27th and left for MI. The first day, we traveled to Cleveland, TX. There, we rented a motel parked the U-Haul, checked it over and we realized that our car had slipped back several inches and both belts came loose from the front tires. In the morning, we called the 800 number to find out where a U-Haul dealer was located and with the help of strangers, we found the place and one of the workers helped us secure our car to the car hauler. The chain was dangling and had never been connected to the car until we received help in Cleveland, TX. After he secured our car, he told us to check the straps on the wheels every 200 miles or when we stopped for gas. He was very helpful.

Each and every time we checked the straps on the wheels, the strap on the passenger side of the car hauler was off! We stopped more often than we should have because of the defected straps. When we returned the trailer to the U-Haul in Walker, MI, one of the workers took our car off the trailer. He told us the ratchet was defective. Needless to say, it was a trip from hell. We worried constantly about losing our car and stopping more often checking and re-strapping the tire every time we stopped. We feel you need to check your equipment more often and train your employees to secure a car correctly each and every time you rent a truck and a car hauler unless you want to lose business. If you keep doing business this way, you will! The stress this trip caused us was devastating. Please train your people to properly secure a vehicle and make sure your equipment is in working order. On our last day, the ABS light came on in the truck. Again, a trip from hell!

I moved from one end of Kingman to the other 5 miles one way. I rented a 14 foot truck for $29.99 plus $0.89 a mile. I drove to my previous address to load at ** (2 miles). I drove to new residence at ** (5 miles) unloaded. I filled the tank back to where it started (at the corner station) and returned the truck to the dealer (4 miles). That is a total of 11 miles at the most 13. I was charged for 42 1/2 miles. I asked for a receipt and they told me they would e-mail it to me. I'm not happy at all.

I recently rented a U-Haul truck. I just need someone attention to this matter. I've used U-Haul trucks and equipment in the past numerous times. My most recent experience was awful and I was so frustrated that I'm sure I will never use U-Haul again. On February 20, 2012 around 8 am I made a reservation online on your website. Per the email I received after making the reservation, one of your representatives was going to contact me within an hour to confirm. Never happened. Per my original request I want a 17-in truck at Scotts Storage at 8007 Counts Massie Rd, North Little Rock, AR 72113. Once arriving at the location, we realized that they were closed and not answering the phone number that was posted on the door.

I repeatedly called until my frustrations set in after about being there waiting for about 30 minutes. Therefore, I tried to call your customer service number and was routed to your local corporate office located in Little Rock, AR. I can't remember the rep or person I spoke with, but I'm sure that information can be retrieved from the U-Haul system, for she is the one who made changes over the phone. I explained to the representative what I needed and my reservation and that no one was available at the location. She informed me that she would also try to contact the person at the location. Once returning back to the line she said she had no clue where or why this person was not there or not answering, but my reservation had been changed already. She was sending me to the Kanis location but she showed in her system that the truck I originally requested was not available at that location.

I explained to her at this point that I did not want to drive to that location because I was behind in my moving time. At that point she became rude and told me if I would have made my reservation the day before this would have not happen, but because I choose to make that morning this was the result. And I explained to her that first of all that was not stated no where on the website that it needed to be made 24 hours in advance; second, it was not my fault no one contacted me to confirm; third, that her vendor at that location was not available. So I hung up and call another one of your location and got a smaller truck so I could keep the schedule I had. All things I felt she could have offer, but I guess good customer service and providing a smooth move is not U-Haul's goal anymore.

I scheduled a pick-up time of 8:00 am. I arrived at the location at 7:56 am and kindly waited until 8:00 am to knock on the U-Haul door...no answer. I called the contact number for the location and the owner answered. I explained that I have an 8:00 am appointment to pick up a U-Haul, he informed me that he is at a doctor's appointment and will not be at the location until 9:00.

My 1st question was to the effect of why I would not be notified of this change and if I would be compensated. He proceeded to tell me there's no discount and for me to just be there when he gets there whenever he gets there. He was so very rude to me and I could not believe that this was a business owner.

I immediately called the scheduling office who was able to transfer my appointment to a new location and held firm on their agreement and credited me $50. I have yet to pick up my U-Haul at the newly scheduled place but was so angry with the Browns Brothers that I wanted to let others know right away. This location should be fined, closed, or receive disciplinary action.

They forced me to pay my friend's debt to U-Haul. I had a friend reserve a truck for me for day use and she had an unresolved dispute with U-Haul with a $110 balance from years ago that she did not know about. When we arrived at the office to pick up the truck, she was blocked from renting. So I said, "put the reservation in my name, it is for my use anyway". U-Haul Corporation actually linked the debt to my name and information and blocked me from any further rentals as well until the debt was paid. Since my friend had no money and I was the one paying and needed to move that day, I was forced to pay her debt with my credit card. They actually told me the debt was my responsibility. This sounds completely illegal to me!

When I rented the Uhaul truck on 2/13/12 because of us moving to North Baltimore, OH, I was told that there was approximately 1/2 tank of gas in the truck. When entering the truck, I witnessed that this was true. The only driving that I did was going to North Baltimore to Hoytville. I replenished the gas that night with $25.00 which was the only gas utilized. Then, when I returned the truck, I had 2 angry men calling me and insisting that I still owed $55.00 and they took this from my card. This upset me very much as they said that I did not replace the gas that was utilized. I rented it from Shamrock Storage on Wooster Street.

Back in January, we rented a trailer and the trailer was returned (my card was for the security deposit, my dad's card to pay for the return). They took $45 for the security deposit and assured me I would get it back. After weeks passed, U-Haul didn't return my security deposit as they said they would. When contacting them, they said to tell my bank an authorization code to release the funds. The bank couldn't do that and told me to tell them to do it the proper way. I called them back, they said they would work with my bank.

Another week went by and they still didn't give me the deposit back, but then claimed they didn't use my card and used the other card. I had to file a dispute with my bank and got my money back. A month later, some guy representing U-Haul calls me about the dispute but I didn't talk to him because the chance to say something. Now in the middle of February, I come to find out that those idiots disputed the deposit and almost threw my account into overdrawn.

These people are the dirtiest morons I have ever seen. We have used them in the past prior to this incident and they always returned the security deposit. I have to contact my bank next week to find out what excuse U-Haul did since I feel they violated their own policy and violated me as a customer.

An employee for U-Haul Shron ** rented my husband Fred ** equipment number TM3987B contract number ** location **. Fred gave a deposit of $100, it was on November 10, 2010, Shron states it was a 3 hour contract. U-Haul rents their trucks for 24 hours, they advertise $19:95 a day. I spoke to Shron the night we rented the truck. He said we could keep it 24 hours returning the next day on the 12th his manager Adam ** reported it stolen off the lot Shron knew the night we spoke that he already closed the contract our at 7:03 pm after they closed refunding the $100 dollar deposit to, I don't know? We were arrested on Feb 13, 2011 they took all our property, they say they threw it away. Also, the investigating detective ** for Yolo county Police Department received a 6 page alert of fraudulent information about our rental history that held us over for trial so far there as been fraud committed with holding evidence filing a false police report under vehicle section 10500-10501.

It's a felony, no charges have been filed against them. I have tried but have not been able too! Slander, deformation of character one of the 6 page alert sent to investigating detective was a location out of Nevada that states on November 9, 2010 we rented a truck with a unauthorized credit card at a location that does not rent trucks. Fred had no choice but to take a 3 year prison term because of back ground history and the District Attorney used me against my Husband. The DA with held the contract and Police report that we were given the wrong truck. This was at prelim hearing which is another issue I'm working on for negligence, with holding vital evidence and more.

There's more but I'm so tired of dealing with U-Haul I'm going through arbitration for our property. All charges were dismissed against Joanie ** our rights have been violated U-Hauls employee and manager should be held accountable for their actions plus Fred has a serious heart condition and other medical condition, I have all the documentation to prove everything I'm stating here given to me by my Attorney. I am hoping someone can help me please!

I rented truck for a 7hr drive. The truck had basically no breaks. I could not exceed 55km because the truck would shake so bad, I had to pull over and get the truck checked, which therefore the shop guys tightened the bolts for the tires.

We purchased a 2012 Toyota Tucoma and went to U-Haul on Waco drive and Valley Mills in Waco, TX and purchased a trailer hitch and had them install it. You would think that they would know what they were doing since they have been in business for this many years, right? Wrong! We dropped it off and when I went back to pick it up, they were having issues with connecting the wiring for the trailer lights. They asked me to come back the next day. I didn't think much of it until I was on my way home with my grandson and went to make a left turn and my blinker was not working. When I got home, I looked under the truck and they had stripped the wires and left them exposed.

I called U-Haul corporate office and reported the incident and opened a case and when I returned the next day, I also discovered that they had also stripped out the bolts that were tac welded to the bumper that hold the bumper on. I told them that they needed to fix it and they told me to go get the estimate and they would pay to have it fixed. I also had them take the hitch off and refund my money. We took the truck to the dealership to get the estimate and to fix the electrical wiring and bumper it was $1,700. Toyota also said that since U-Haul did not install the electrical connections the correct way that it would void the extended warranty we purchased at the time we bought the truck.

So, we took the estimate back to U-Haul and of course, they refused to pay to fix it. They told us we gave them permission to do the work and they were not responsible for any of the electrical repairs that they would only fix the bumper. Now, that's a bunch of **! We gave them permission to mess up our truck? **! If there was something in the initial agreement that waived them from any responsibility to damage property then it's not printed anything they gave us. We even have pictures of the wires that were cut and left uncovered. So, now what? Where do we go from here to force them to do what is right?

I rented a defective tow dolly, no hocked up by company employee, no check it up for safety, no explanation of the optional insurance by agent(charging $108 for insurance without telling me). I stopped by cop on my way to Dallas at night time, because the tail lights were off, therefore, I had to stay a night in Dallas. Next day, I went to a nearest U-Haul, they checked it, and he said the tailgates light are defective. So, you have to change the dolly. He was not able to do it for me. He sent me to another U-Haul location in Dallas. I got lost, and I left the town, until I got to New Mexico. I went to U-Haul. They fixed it. I requested that U-Haul company refund my $108 rip off optional insurance.

I went in to rent a U-Haul to drive to Roswell, Ga and back. I was told it would be $29.92 plus gas. When I returned they told me my bill was over $200.00 and that I was being charged 89 cents per mile. I was never told that or I would have borrowed my grandfather's truck and trailer and made two trips to Roswell. This is totally unacceptable and I will never use U-Haul again. I do want somebody to contact me and receive some sort of credit to my account for not being informed of the outrageous charge they gave me. I have already submitted a complaint over the phone and no one has yet to contact me. Do you not care about the service you give to customers?

On 12/1/11, I went to U-Haul to buy a hitch. They don't have the kind my car needs. They will order it. I paid a deposit of $149.95. They will install it on 12/23. I went that day. They don't have it. They told me to go back 12/26. I went again, they don't have it. So I requested my money back. I paid of a hitch and it's what I'm going to have. I said, "I don't want it any more. I want my money back." So the employee told me, "Didn't you hear what I said? I'm not giving any money back. Leave. Out. You are trespassing. I will call the police." I said, "Fine, go ahead do it. I'm only asking for my money back. I'm not trespassing. I came for you to install the hitch, but after coming three times and you always said you don't have it, I don't want it any more. I want my money back." So he said again, "Leave. You are trespassing. We will call you back when we get it."

Honestly, I don't want to deal with U-Haul anymore. I want my money back. I don't need to be treated the way that employee did. I am 72 years old. I believe I have been waiting enough time. They did not comply. I want my money back. This is the only thing that I want. The employee said he is the "Specialist in Hitches." I will appreciate your help very much.

I am writing to explain an unresolved problem with my U-Haul storage account and I would like this matter addressed as soon as possible.

On Saturday, December 3, 2011, I called your facility to close out my account and spoke to staff member Anthony. After speaking with Anthony, he said he could not close my account and then he advised me to call the Manager Tatia who was not there that day. I called back the following day and spoke to Ismael and said she would be in on Monday.

On Monday, December 5th, I spoke to your Manager Tatia ** and she told me over the phone that my account would be closed out that day and no further action was necessary. Then, 2 weeks later, she called me stating that my account was overdue and I reminded her that we already spoke about closing the account over the phone. Then, she explained that there was a system error and for some reason, it had not closed properly and said it must have been a mistake and assured me once again my account would be closed and no further action was needed.

Presently, I am receiving emails from your facility showing she had closed my account much later than my phone call (statement shows close date December 12, 2011), 9 days after I called first.

Currently, I am receiving late payment notices and bills due when I had vacated on Nov. 2 with my son as witness. I have witnesses and phone records as evidence of my closing my account and I should not be charged for a system error, or promises broken by your Manager.

I will take legal action if any of this reflects poorly on my credit standing. I would like someone to resolve this matter immediately.

I had a terrible experience dealing with U-Haul. They did not honor the pick-up time. Their employees are extremely rude and the drop off location that they gave me was closed. It was a nightmare from beginning to end. I had to re-schedule my moving three times and had to find a location to drop off the truck and close my contract. U-Haul is horrible.

I rented a 6x12 U-Haul trailer in Toledo, OH. I told them I was using a 2002 Town and Country to tow it to Clearwater, FL. They said my van was capable for the tow. I only made it 100 miles to Sidney, OH and the van broke down on the side of the highway. I had to pay for 2 tows, one for the van and one for the trailer. The shop said it was the head gaskets and would be $2000 to fix. I also had to pay for 2 nights in a hotel and then $1440 for a U-Haul truck and trailer to tow my broken van to Florida. I later looked in my owner's manual and it said my van with 2 people in it and luggage was only allowed to tow 1800lbs., and that is how much the U-Haul trailer weighs empty; therefore, I should not have been pulling that trailer with my van.

I faxed this information to the insurance company that handled the claim and she thought you subtract 1800 from 6600 (the combined allowed weight of van and trailer). Although under the weight for 2 people and luggage, it said 3 to 5 persons and luggage is 1350lbs. It doesn't make sense to subtract less for more people, so obviously she interpreted the information wrong. I called back 5 minutes after I got off the phone with her when I found the mistake. I had to leave a message and she never called back. Next thing I know is that I am getting a letter saying my case was denied. I called at least 5 times and every time had to leave a message.

I finally got a hold of her supervisor and she said she would get my claim agent to call me. Of course, she never called. I called the supervisor back and told her about the mistake. All she could say was, "We disagree." I told her I called the dealer and they said I have to go by the information in my owner's manual. My owner's manual was correct in saying that my van could not tow a 6x12 trailer and its contents. She said her computer said it was a good match, so we disagree. I said you cannot disagree with a fact, but she continued to say we disagree. So now I am stuck with a broken down van. I had to pay for 2 tows, 2 hotel nights, and 2 plane tickets. My mom and her boyfriend missed the flight back home because of this, too.

I called U-Haul Boise on 11-14-11, and reserved an auto transport for 11-22-11, to be picked up in Bend, OR, and haul a vehicle back to Boise. They were to call a day before. They called, and said the closest one was in Sisters OR. I told them where to go. Never use U-Haul again. They are unbelievably incompetent.

I rented a U-Box and a truck for the U-Haul location on Grand Concourse Bronx, NY. My U-Box was delivered over an hour late after calling over 20 times to speak to someone and mysteriously be disconnected. I was able to speak to someone that ensured me my box was on its way and of course it wasn't. After my box arrived and packed and delivered to the U-Haul location, my keys to the box could not be located. Due to inconvenience, I was offered a credit that I never received. However, they managed to charge me not once but twice for the same month. \

After several attempts to discuss this matter with the general manager Jexinaomy *** but to no avail. I attempted to contact her supervisor Jeff *** and he refused to call me back after I left six messages requesting a call back. After I escalated the complaint again, I received a call from the office clerk to discuss my issue. Eventually, I was called by the general manager and told my money would be refunded within 5-10 business days. Wow. It would take almost a week to be given back my money and it took you two seconds to charge me twice. Not only is the staff poorly trained and discourteous, the store is poorly staffed. The wait is excessively long. All I was offered for this total debacle was a $25 credit towards my next move.

I rented a $30/day truck with Midway U-haul in San Diego, CA. I had the truck a total of 25 days. I had no place to live and was looking for an apartment at the time. Every other day a rep harassed me. They threatened to call the police and report it stolen at least 6 times! I was down on my luck and these people continually harassed me almost daily. I paid $756+ and they had access to my account at all times. I tried to contact corporate office to receive some type of discount. They are worthless and I never got anything but a headache!

I rented and contracted a U-box through the call center to move my grandmother, who is 91 and no longer able to live by herself. This was a very traumatic time for her, moving 1500 miles from upstate NY to Florida to live with my mother. I had nothing but problems, which are still going on. The call center took the reservation to deliver the box to my grandmother on 10/28/2011. I explained to the agent that I had hired a man to pick up the box, bring it to us, and help us load it. They said it would be no problem for this man to pick it up for me.

When the gentleman arrived at the Burlington, VT store, he was told he needed a credit card for the trailer that the box would be hauled on. He could not reach me since I was still on the airplane flying in. He had to put the $14.95 plus $9.00 insurance on his own card. This set our timing back, since we were only there to load up grandma's belongings, and drive back to FL. Also, the agent failed to tell us that we needed a lock for the U-box. So, when my hired guy returned with the loaded box, he was also forced to pay for a lock. My box was supposed to ship on 10/31/2011 to Palmetto, FL. It was supposed to arrive in 7-10 days. As of today, I still got no box (today is 11/08/2011). It did not leave VT until yesterday, after I called to see its location. My grandmother has being forced to live out of her suitcase for another week. Now, nobody will call me back, or look into my complaints. I will never use U-Haul again! I think the concept is good. I have used PODS several times in Florida. U-haul could use some pointers from them.

First I walked into the ** location, without a reservation and was told they didn't have any 10' trucks, they were all reserved. I walked out to the parking lot, got on my phone and googled U-Haul and got another location on ** that popped up. I called the number and talked to a woman named Sarah, who promptly made me a reservation and said, "Oh, glad you called they are going fast." I got the reservation number and proceeded to go to the ** location only to find that it no longer existed. I called the number to the location, lo and behold, I reached the ** location. I told the woman that I was just there and you told me that there were no trucks and I just reserved one. She then asked for the reservation number and I did and she states, "Oh, someone must have cancelled and they slipped you in," I said right then that I went in to the location and picked up the truck. I picked up the truck and told the guy (I believe his name was Gerald) I was going to Tinley Park, IL and that it was no more than 50miles round trip. We rented the truck approx. 11:00 am. We went to my girlfriend's house **, which is a five minute ride from U-Haul to park my car.

We then left and went directly to Direct Buy in Tinley Park (approx. time was 30-35 minutes) to pick up furniture that we both ordered. That took a good 30mins. John from Direct Buy loaded the truck and I signed off on my order. We then got back in the truck and drove down Harlem Ave to ** and stopped at Stake n Shake and ate lunch this took approx. an hour. We then got back in the truck drove to my house at **, dropped off my furniture, this was a few minutes before 2:00 pm. My neighbor behind me helped unload my stuff, and then we drove to my girlfriend's house to dropped her furniture (**) and pick my car back up. I left and went to the gas station to refuel the truck and then headed back to the rental office. Once there the truck was checked in and I went in to pay and the guy (Sanfer **) said that we went 114 miles and I told him, "no I went to Tinley Park and back" and he said, "you went 114 miles" and I said, "no I didn't" and then he said, "that's what the truck says." I was already late for an appointment and had to get out of there and he said do you want to charge it to your card and I just went ahead and did it to get out.

I know that was not the brightest thing to do, knowing it was wrong but I did. I then called my fianc and told him that he told me to call the manager and complain and we then map quested the route and found going the way I did It is 22.74 miles and given the few stops that were made in between. I could have not gone more than 50 miles total. I called and got the 800 service again and told the woman on the phone what happened and she said she would put in a message to the manager and have them call me back and I asked her to make they called me that day because they don't call back in a timely manner. Then two and a half hours later, I called back myself since I had heard from no one. The person on the phone said that he was Dion, and then when I started to state the reason I called, he said, "I'm the one who checked you out." I told him that I was checked out by someone named Sanfer, he then stated that was him. So once I got over the name change I explained why I was calling and then he said I should have said something when I was there and I said I told you I did and that I didn't have time to stand there and argue with him, I figured I take care of it later. He then said well that's what the truck said and I told him, "Obviously, there was something wrong with it."

I wasn't watching the odometer when I was driving. He said he would check the history of the truck and found that there was nothing wrong with it and that I went the 114 miles. I told him the woman at the 800 number said she would have the manager map quest the route and he said there was no need for that he check the truck history. I asked to speak with his manager then he said he was the manager and I said you are the manager then it was the manager had left and he was the assistant manager. He then stated that I needed to come back tomorrow and speak with the General Manager and said I would. This man was rude and would not listen to anything I said and stated he did not know how far Tinley Park was from Chicago because he wasn't from here. I have now got my bank involved to dispute the charges.

This is not my first time using U-Haul service, but definitely the worst ever in my life.

I rented a trailer from U-haul in the end of June. U-Haul double-charged me at the time I picked up my trailer. I didn't realize until three days later when I checked on my credit card and debit card accounts.

It has been over three months. I have been calling U-Haul customer service center and all the U-Haul numbers whichever would help me out with this. I called them thousand times and faxed them the receipt hundred times, and still no refund or respond from U-Haul. Every time I called them, they said they hadn't received my copy of receipt. I then faxed it again and again.

Over the last three months, I don't even remember how many times I faxed the double-charging evidence to them. After I fax it to them, I call them every time to see if they had received, and the agent who picked up the phone always said they did receive and they will work on it ASAP. Then two weeks later, I called them again and they always said they were still waiting for the receipt.

I am really frustrated with them and I don't know what else I can do to get my money back.

I reserved a U-Haul 14' rental truck via their website, 3 weeks prior to my move on August 26, 2011. When I went to the location (Tropicana U-Haul, St. Petersburg, Florida) to pick up the rental, I dealt with Michael. I paid $50.70 in advance for the vehicle on my debit/credit card. The price included the $19.99 for the truck, $14.00 for the "Safe Mover" insurance and 15 miles at 0.89 cents per mile, in addition to applicable taxes. I rented the vehicle for 24 hours (at no extra charge) and signed out at 9:30AM.

The next day, I put in $15.00 in gas to get the gauge back to where it was when I first rented the truck and returned the truck to the same location at 8:30AM on August 27th. At that time, the female (Tony) employee checked me in. She stated that there was nothing wrong with the gas and that the "gauge won't rise until the truck is driven for a while". She told us that everything was fine and it was okay for us to leave. About an hour later, that U-Haul facility attempted to charge my card with an additional $40+. Apparently, they tried to charge me $19.35 for a "gas charge". I contacted their customer service department and was told that a promissory note was generated by the location and that I would need to contact their collections department on Monday, August 29, 2011.

On Monday, I called and spoke with Joseph **. I stated to him the situation and who I spoke to at the location. He then sent me a credit for $19.35 for the gas I was charged. Plus, he sent me a $15 credit voucher for my next rental or service at U-Haul. Prior to this matter being settled, I received a "survey" about my U-Haul location experience. Of course, I did not rate them very well and received an email three (3) days later from Michael stating that he would "waive" the gas charge. I emailed him back and stated that I have already handled this matter with U-Haul's collection department and I would never be doing business with his location again!

Almost two weeks later, on September 6, 2011, I received notification from my credit card that U-Haul attempted to make four (4) additional transactions from their Phoenix, Arizona location. These transactions were in the amounts of: $61.93, $46.45, $30.97 and $15.48. I found these to be very obscure amounts and contacted Joseph ** again, using the same file # ** that he gave me on August 29th. I sent Joseph ** an email on Friday, September 9, 2011 regarding these obscure charges and stated that I never authorized these transactions! I stated that if they continued to attempt charging my card, they would be held responsible with a lawsuit for fraudulent charges. I demanded that these attempted charges stop immediately

On Friday, September 9, 2011, I received an email from Joseph ** which appeared to be a "copy" of a forwarded email. It appears that Joseph forwarded my complaint email to a "Manny" and stated, "Manny: The CAF referred to in the email had to do with fuel charges and there wasn't a conversation as to these other charges. I didn't know where this email should go to, so you're it". At this time, I have not received any further information or communication from U-Haul.

I had a horrible experience wherein the manager was completely disrespectful and has no customer skills, whatsoever.

First, there are only four parking spots available for customers. The office is small without any heat and the service people do not seem to be very knowledgeable. We ordered a dolly and it was not strapped down so it just bounced around throughout the entire drive; although I requested that it is strapped down, it was not done.

We returned the truck overnight and was called in the morning because they owed me $30. I received a contract via e-mail indicating the same. Once I got to the office, they then said that I owed $15. I thought it was a mistake at first and asked to speak with the manager. They called her and spoke with her over the phone. She was completely disrespectful and made no attempt to disguise it. I refused to pay the balance and walked out. I asked for a revised contract explaining why I now owed money and I was told that they could not produce one until I paid the balance; however, once I left, I received an e-mail with a revised contract. Needless to say, I will not be returning to that facility!

This was a horrible experience and I have rented my share of U-Haul trucks in the past few years and I am filing a complaint with anyone I can find that can hear me and I will never rent a U-Haul truck from this facility again.

I moved from Amarillo, Texas to Wichita Falls, Texas. I work for the government. We have a contract with U-Haul. Therefore, every time we relocate, we use U-Haul. I picked up a 17' truck and auto transport on August 2, 2011 from Amarillo, Texas. I returned the truck and transport on August 3, 2011 at 6:55pm. I parked the truck and trailer. Before I could take a step into the front entrance to the U-Haul location at 2817 Kell Blvd. in Wichita Falls, Texas, a representative from U-Haul, identified as Justin **, advised me that I was too late. He told me that I would have to come back the next day. I advised Justin that I had arrived before closing time to turn in the truck and equipment. I further stated it was still before closing time.

He took his cell phone out of his pocket and flashed it in my face. He stated it was now 7pm. He further stated that he was closed and could not assist me. I advised him that my agency and I always used U-Haul. I told him I have always received extra superior service, especially in Amarillo, Texas (location 2100 SW 6th Street). I advised him that the representative in Amarillo, Texas, Rusty **, went beyond his duty to ensure the best customer service I've ever experienced from U-Haul. He showed anger. He told me to go inside and he would close out the order. He was the most hateful representative I have ever had relations with from U-Haul. I sincerely hope this matter gets attention. I would greatly appreciate a reply regarding this matter. I anticipate using U-Haul in the future from the Wichita Falls location again when reassigned to the next duty station.

We were lied and cheated by this location. We returned the trucks at night, cleaned and with the gas filled up to what it was when we left.

We then came back the next day to pick up the final bill and noticed we were charged $110 extra! The employees said we did not return the gas tank full and we had to pay extra charges. When we tried to get clarification, they were rude and told us to call head office. We did call head office and they in turn told us to deal with it with the branch itself.

Since then, the branch has been dodging our calls and it's been a week with nothing resolved. We are not pleased with U-Haul treating us like dirt and will be escalating this issue.

On Wednesday, August 17, I made an online reservation at the U-Haul Moving & Storage of Manchester on Oakland St., Manchester. Within an hour, I decided that rather than do a return back there, I would leave the truck in Astoria Queens, NY (my destination). I was renting a 10' truck. The price online for a 10' truck, one way, was $139+142 free miles and 2 days. The insurance listed is $30. The site I was able to return it to is listed as Woodside Queens, NY. It's adjacent to Astoria and less than a mile from my son's new apartment.

I went back online to change my reservation but their site does not allow me to change my return to Woodside Queens, NY. I called the local number listed for U-Haul Moving & Storage of Manchester. My call was transferred to a central phone bank. The person told me that I would have to change my reservation at U-Haul Moving & Storage of Manchester because he couldn't do it on his computer. "When you get there, they will adjust it for you," he said.

I had a 10:00 reservation and it showed up at 11:00. I told them that I wanted to change from local to one way. I was told they didn't have a truck. Then, I was told that one was returning between 12:00 p.m. and 2:00 p.m. The price was $349. I told them that the website said $139. They insisted that the price is $349. I went home waiting for the truck and kept going to the Internet site. I checked prices for Sunday and other days of the week and I kept reading $139. The truck became available after 3:00. I had no choice as it's a busy time in the truck rental business with colleges starting up soon.

Without going through the rest of the problems caused by the delay, I again went online on Monday and checked the price for a one way rental and same location for Tuesday, August 23. Again, the price was $139. There was no manager available at the Manchester site. No one would explain the difference. I was also charged $60 for the insurance instead of $30.

We are disabled with an aorta aneurysm and so permanent disabled while also fighting stage III breast cancer. I have a "service animal", a rescued greyhound that was 9 years old and just had a check-up before our move to Northern CA from the San Diego area.

My "service animal" was in excellent health. Bella was her name. She died due to heat exhaustion caused by no AC in our truck.

We had, for our own medical issues, checked in with U-Haul to make sure the truck was serviced because I have had many lymph nodes removed and had a bi-lateral mastectomy. I cannot be in the heat.

We did this for 3 weeks prior to moving. We also knew that due to the lack of fat on a greyhound, they cannot be in heat that exceeds 78-80 degrees. The cab of the truck registered 98 degrees.

It was only an 8-hour drive however, within 1 hour of leaving for our destination, the AC stopped working. We were just south of LA on the I-5 and construction and bumper to bumper traffic prevented us from safely pulling over.

We were also pulling our car on a car transporter, with the safety straps coming off of the car. We were pulled over because the lights had not been cleaned and the police could not see our signals or break lights.

Imagine a 70-year-old man and a disabled 62-year-old double mastectomy cancer survivor trying to secure the safety straps and clean the lights and mirrors in the middle of LA traffic. It was frightening!

We finally pulled into a hotel two hours north of LA and frantically began calling the U-Haul hotline for help! We could not get service from them. They told us to drive to a town and no one knew how to help us get there.

Both of us had heat exhaustion, chills, etc.

We left at 3:00AM the next morning and finally reached our destination. We could not get help to unload our car off of the transporter at the local U-Haul in Livermore, CA 94550. We did it ourselves!

Our greyhound, my "service animal" of 4 years, died that evening at 7:00PM in our new apartment! The vet said it was due to heat exhaustion that she showed no sign of a heart attack or stroke.

My best friend and helper is dead. Due U-Haul's negligence and lies!

Now, the insurance company, "Repwest" out of Phoenix, AZ, does not want to pay for the Accidental Death" policy that we had taken out unbeknown to us. We thought we were taking out a policy to protect U-Haul's truck and equipment however, in that policy it also covers death.

Service animals are in a class of their own according to the Americans with Disability (ADA). They are considered as a person.

It has been a month since Bella died and I am still fighting for recognition of Bella's death.

Please do not rent from U-Haul. They are not anything they claim to be!

I am so sad over my loss of Bella!

For the most part, U-Haul has been within their rights to do the things they have done. While they may have done things that angered me and were not necessary, they were within their rights. They have done something now though, which has caused financial damage. And the damage was not even to me, to the account holder!

I took possession of the unit on June 2. This began my free month. My intention was to use this month to find employment or to find a place to move my things to. Unfortunately, I was unable to do either. When my payment came due on June 28, I did not have the money to make the payment, so I got a friend to do it for me. She used her bank card to make the payment online on July 5. My understanding of the agreement was that if your payment was 15 days late, a $15.00 late fee is added. If it was not paid within another 15 days, another $15.00 is added. This was not what was done however. On the 29th, $15.00 was added. And then on August 12th the second, $15.00 'late fee' was added.

On August 19th, I made a payment online for the entire amount due, using my credit card. On August 20th, I got a call from the friend who had made July's payment for me. My friend stated that U-Haul had debited her account for a month's payment on August 17th. And her account was now overdrawn because of it! I looked at my payment history at the U-Haul site and did not see any record of this payment. I tried to call to speak with someone. But as soon as I began to explain, he told me "Please give me your number." I did. And then, he said "I will call you back after I finish with this customer in front of me." I was seething, but I said okay. He never called back.

While I was waiting, I decided to go into my friend's account and get the date the payment was made. Lo and behold, I discovered that U-Haul had never debited my friend's account for the funds! For whatever reason, they finally decided to do it over a month after the payment had been made. And because they waited so long, her account was now overdrawn. My friend is on Social Security. And every penny in her account is important to her. For her to have the little in her account taken and to owe more is devastating. I want others to know about this place and the damage they do.

U-Haul Ref #**. They have totally screwed up the billing with regards to the money they have put on "hold" and "estimates" from my checking account. There should have only been 1 charge for 2-day truck rental for a total of $153.73. But they ended up charging my account with various charges. They would drop them and recharge them again. They have now frozen up $262.79 of my funds in the bank. It has caused my account to be overdrawn! The final and total charges should be $153.73. I even received confirmation from Ryan ** that it is the correct and final amount. All other charges will be removed. As of today, 8/20, they have put more charges through. And it is still incorrect! I have no funds available. And we are in the middle of moving and have no gas and money! I found all the reps that I spoke with (see above for names) extremely condescending, rude and unprofessional. They are incapable of handling issues that require immediate attention, for example stealing a person's funds from their checking account! This is the rudest group of people I have ever done business with. I will never do it with them again!

I looked at my truck rental receipt, you **! I paid the rental rate, and discovered that what I thought was a government environmental fee (tax) I was paying extra for your oil dumping as well! You know all costs are to be in the rental fee advertised, not add-ons. Why the ** didn't you charge me for your equipment depreciation as well? Your company taxes, insurance accountant and lawyer fees as well you **! So what if it's just a dollar in this instance? It's your cost of doing business and beyond the rental fees I pay, not mine. You're not getting any information regarding where or when I rented because the person who handled my rental was pleasant, and will not receive any backlash from your underhanded means of scraping more cash.

I called and reserved a 17 feet truck on July 16th for Aug 1st. I was told all was set. I even called a few days prior to add a dolly to my order, and verify that all was okay with my order. I was told that we were good to go, and that they would contact me the day before our move with the location to pick up the truck. I was told that it would be one of the three in my area, which are all about ten miles away. I received a call Sunday night as promised, but they told me that they did not have a truck for us in the area. If I wanted a smaller truck, I could drive an extra thirty miles the opposite way to pick it up.

I had explained to them that it was not going to work; that the 17 feet was as small as I could go, and may not fit all of it. They said that they would call me back, and see what they could do in a little bit. Over two hours went by; I called them back to see what they found. They said they had no luck finding anything yet. They said that they even tried to get a truck that was being returned that night, to be dropped off at another location because the location that it was being dropped off at was going to be closed on the 1st, but the customer had already dropped the truck off two hours ago. I laughed at the lady when she said that to me because I was just driving by that location, and that is what prompted me to call her because I saw the truck pull in that location. She said that she couldn't do anything about it, and that she would still keep looking but wouldn't know anything until the morning.

I had decided that rather than waiting on them, I called a few friends to help with their trucks. I called U-Haul to cancel my order. The lady asked why I want to cancel the order. I told her because you don't have a truck for tomorrow, and she stated that my order was for the second and not the 1st, and they would have my truck then. I told her no, that I ordered it for the 1st. I had the email to confirm this. She said, "No, you must be reading it wrong. It is for the second." Strange enough, I received an email as we were talking, changing the date to the second. Nice cover up they were trying to do. Do not use U-Haul!

I had placed a call into the UHaul customer service 1800 telephone number as provided on the website to get some information on renting a truck, for the first time. Since their company comes with such great reviews, and since I know that their services are more than reliable, I wanted to book a truck with UHaul. When patched through, I spoke to a gentleman by the name of Kevin. Initially, Kevin was helpful; but when I asked him to explain the rates in more detail, to me, he became very irritated and short tempered. I simply wanted to know if I was able to rent the truck for the necessary day and return it ASAP, rather than renting it for the suggested 2 days. I asked him to price an alternate destination, that was less of a distance, for me to compare pricing, and he became very condescending.

He told me, "So you'll just drop your furniture half way?" At this point, realized that he was annoyed, and I asked to speak with another representative to get the help I needed. Upon doing so, I was told to "shut up a minute!" by Kevin. My reaction was almost speechless! The inappropriateness and unprofessional attitude, on Kevin's behalf, was over the top. When I told Kevin that I wanted to speak to a manager instead to report how I was being treated, he told me "NO!!" multiple times and hung up the phone on me. Within seconds later, I redialed the 1800 number to report this incident and asked to speak to the manager on duty. Jordan, who came to the line almost instantly,was more than willing to empathize with how disturbing my very first experience with U-Haul was. This MOST unpleasant experience makes me reconsider choosing U-Haul as the company to rent a moving truck.

I was charged for 2 days instead of 1 that I signed up for. When asked about when I wanted to return the vehicle, I asked if it would the same price whether I bring it back tonight or tomorrow. She said, "Yes, you can have it for 24 hours." She admits to this entire conversation. When I said that I would probably only need it for a couple of hours she suggested 6:00 pm and said I thought that would work fine. She mentioned that they would not be open at that time. I said that maybe I would try to bring it back earlier or the next morning. She never mentioned an additional fee.

When I questioned her about not giving me any information on the additional day charge, she told me that it was really bad to assume anything. What she did may not have been technically wrong according to your business procedures, but it wasn't a decent thing to do and it makes people feel like U-haul is trying to rip them off. I would not have thought that the extra charge was unwarranted if she had just told me about it. Now, I do understand the reason for charging more if someone doesn't bring it back when they agreed to. That is not the issue. All she had to do was tell me that I would be charged extra if I didn't get it back when I said I would. Instead, I walked away thinking that there is no difference between returning it the same evening or the next morning. We weren't even using it anymore. It was just a matter of convenience that I sure would not have needed had I known about the extra charge.

She and the manager were very rehearsed on the issue so I'm more convinced that this is a regular practice. They seemed very pleased with themselves. Just a little more communication would be the right thing to do. I appreciate your consideration on this matter. Please contact me if needed.

I had to pick up my truck at a location further from my home than the location booked online. When I picked up my truck, the agent tried to charge me a higher amount than my online booking because she did not have a copy of my online booking. I was given a location to deliver my truck. The night before turning it in, I called the drop-off site and got a recording that the number was disconnected. I called U Haul customer service who, after a 20 minute wait, assured me the drop-off site was still operational and argued with me when I suggested it was out of business.

I delivered my truck to the drop off site only to find it boarded up. I called U Haul customer service and, after a 20 minute wait, was instructed to call the regional U Haul office. After a 30 minute wait, I gave up and called the location where I had picked up my truck. They gave me an alternative location. Because of the additional miles for the pickup site and the closed drop-off site, I had additional gas expenses. The only feedback requested by U Haul was of the pickup and drop-off sites. I filed complaints about the U Haul customer service, additional gas expenses and for the wasted 2+ hours, trying to get U Haul assistance but received no response to my complaint.

We rented a cargo van and returned it before 24 hours. A backpack was left inside. When we went back to U-Haul, they told us that the cargo van was rented to another person. Before I went, I called and was placed on hold for a long time. It was so long that I made it there before they picked up. I got there and got on the line and waited to be called.

The lady went on the phone and told me "They didn't seem to find anything." This was after I got there and saw her help customers for over 20 minutes. She had not moved or called anybody to search for lost items. I told her I was right there in front of her (over the by phone) and all she said was "Oh".

I asked to speak to the manager. The guys who take the trucks for them told us that when they are busy they don't check the trucks and they'll just give it to the next person who rents them. I told the manager this and he sent the guy home for being honest and telling us what they really do (not do their job). I asked the manager to review the tapes and he said the system was down. I called back the next day and he claimed he checked the tapes and didn't see anybody taking anything out of the truck. He also told me that they are not responsible for left items.

So this means that they can just keep anything that was left inside the trucks? Or if they didn't check the truck (like the guy said), the next person who rented the truck saw the back pack? This is very valuable for me ($4000.00 worth).

EnoughI will never use U Haul again!

When I called that location, they told me they only had a truck for one of the two days I needed it (that 24-hour period). They stated that the reservation stated my time needed as 10 am - 4 pm, which was not what I wanted. I talked to a person at that Blue Springs location at length and she said she would rework some schedules and call me back. She never did.

When I called the Blue Springs location, I had to argue with her to finally find out that I would have to pay $29.99 for each day I had the truck, regardless of the hours used.

This person also argued with me about how long it takes to pack a truck and unload, telling me that I could have it back by noon and not incur the second day expense.

I asked if there would be an additional expense if I turned the truck in late, or if I would just pay the second day's rate. She told me that would be the case, that there would be no penalty. I'm not sure I trust them.

We rented a uhaul that was brand new with less than 500 miles on the motor thinking it would be safe. What happens? We brake down on I-75 @exit 49 south and wait for 1hr and 20 mins for a mechanic from uhaul to come out to tell us what we already knew, that the motor was blown and would need another truck. The mechanic calls for a tow truck and tells us it is on its way, Two and a half hours later after sitting in the unit with no air, no water, no shade on the side of I-75 a tow truck comes and tows us down the road to the next exit and drops the uhaul truck in the middle of a parking lot where there is no water, no shade, and its about 95 degrees outside telling us uhaul is sending another unit out soon and a crew to reload our belongings and the driver leaves. After about a hour me and my handicapped wife with our three dogs had to find some shelter before we passed out.

Our son who has diabetes stayed behind to keep a eye out for our stuff waiting for this truck from uhaul to arrive, two hours later they get to him and reload the replacement truck with our belongings and he heads for a hotel to get rested. Keep in mind myself and my son kept calling uhaul only to be put on hold for long periods only to be told "we are doing everything we can were on the way". Myself and wife made it to our new home in NC. all the time keeping in contact with our son worrying about his heath and we also kept calling uhaul trying to explain the danger they put us and him in by taking so long. Our son had to sleep overnight at our expense and he arrived the next day very weak and sick.

So you think that would be the end of my story? NO, its not. After getting some rest the next day we started to unload our belongings only the find damage everywhere! Legs broken off 150 year old armwar that was my great grandmothers, dressers twisted and legs broken off, boxes that were marked with up arrows upside down, broken dishes, dirty mattress that were just thrown on the floors and the list goes on....... I even rent blankets and they didn't even use them to protect our stuff, my wife cried most of the day and we stopped unpacking the boxes to give us some time to get ourselfs together, I'm sure we have much more damage and many mem

Ok let's continue, So after me calling uhaul to complain they call me back and offer 200 dollars credit and some coupons to use uhaul at some later date! I couldn't believe it! YOU PUT MY FAMILY AT RISK AND OFFER ME 200 DOLLARS AND SOME COUPONS! I hung up the phone on him. At this point we don't know what to do other than file a claim for the damage and wait for them to respond. But I say this NEVER AGAIN UHAUL! NEVER! This is not the uhaul we knew from the past, something has happened to this company, Please, I say this to those of you that read this DON'T PUT YOURSELFS OR YOUR FAMILY AT RISK BY USING UHAUL!

U-haul picked up in Fayetteville to move my daughter's and her husband's belonging back to Iowa since her husband was deployed recently. Got to Charollette WV and on Interstate lost ball on pull behind U-haul trailer, the U-haul was out of control before swaying, jumping almost tipped. We were stranded. This was around 8.00 pm . Had to stay all night in WV and next day to get serviced, First place referred first said wiring bad, he replaced that also said it was bent the front and said this should have never left NC like this but said we had to go to another location to complete the servicing. 5 hours later, we finally able to leave. It delayed us coming home as well extra expenses in hotel stays and with damaged contents inside. We have been told different info from U-haul, bad customer service and no help from them. Is this how we treat our military families?

Expense of overnight stay in WV as well driving around looking for locations to fix the U-haul. Cost in gas, lost hours getting home a day late returning home. Broken contents and not to mention high stress we all had to go through. They will not fully reimburse us for the U-haul, said only 20% and 1 hotel stay and this was offered over three weeks or so trying to get a resolution. They are rude and not willing to work with us. They don't seem to care we were put in a dangerous situation and they won't work with us at all.

We rented a U-haul vehicle and chose not to get the extra insurance. Late at night when we were asleep, someone set the vehicle on fire in front of our house. I believe that someone from U-haul sent someone to do this because we had no enemies and they had our address and knew there was no insurance either. What I'm wondering is have you heard of this happening before? This can't be the first time this has happened to a U-haul customer. My father is paying $300 a month to U-haul until the vehicle is paid off.

I rented 4 u-boxes from U-Haul, packed the 4 boxes in bullhead city, AZ to be shipped out here in port Haywood, VA. We went to AZ, on May 11, 2011 and packed them u-box picked them on May 11, 2011 and we were told that it would be 7 to 11 days. After we left I talked to u-box in Henderson Nevada, they said to add another 2 days on the days for paper work and dispatch.

I called May 21 and was told that it took 5 days for it to be dispatched it was sent out on May 16, 2011. And now I have been on the phone all day with them and the person in Norfolk said that the driver was not answering her message and that the boxes should be there when she can get a hold of the driver. And if he got them to the warehouse today that she could get them too us on Monday the 30th and if the driver brings them Saturday tomorrow them it will be next Friday June 3rd. What happened to 7 to 11 days, my parents are 74 and 83 years old my bedrooms our upstairs.

They can't do stairs so my mom sleeps on love seat and my dad sleeps on couch, we are a rural area and no motels here, I get nowhere with U-Haul. I was told when the boxes get there that they give me access to get what we need out of them it's a good 45 miles from here and I've paid them over $ 4000.00 to bring them here and now they telling it's going to be when they ship them here it's been 16 days what happened to 7 to 11 days.

On 5/1/11, I reserved a U-Haul truck for 5/2/11. They said I just jumped in the truck and left, because a worker had messed up and rented the truck to me. The worker called me and said it was a red flag that had come up in my name. I had no knowledge of that. I rented a U-Haul last year and moved a small car in it. I guess they saw it in there. I wasn't trying to hide it. They didn't say I couldn't. And even the U-Haul I just rented, the manager said his friend put a car in one. There was no damage and it was not overloaded. And then, my friend had to use her I.D. to cover their mistake, because they rented it to me and weren't supposed to. That is fraud. What can be done about it?

Recently I tried to rent a u haul truck from fuel stop exp, I gave approximately 2 months notice, and gave the confirmed date. I needed the truck a week ago. 2 days ago I was informed that they could not get me a truck because 1 was rented unexpectedly, and the other was broken. They could not get me a truck from another location because other locations own their own trucks leaving me high and dry with no way to move.

You can be sure I will not recommend u haul to anyone I know or will ever meet.

I returned a rental van with mileage under what I prepaid for. I also returned the van with more gas than when I picked it up. I should have received a refund. Instead they reduced the actual gas level and upped the mileage. They blatantly charged up my credit card and stole from me. I have made 7 phone calls and been given the run around by corporate every single time. Do not give your credit card number to these people. The only resort is to complain through your bank or Credit Card Company. U-Haul has a license to steal from you.

My name was used as a emergency contact person without my knowledge. I contacted the company twice and asked for my name to be removed. On 1/8/2011, the owner or manager Richard ** informed me that he would remove my name if I provide another contact person's name. Is this illegal?

I rented U-Haul for moving my daughter to a new apt. The pickup was 3 hours late waiting for the truck. Once the move was completed the same day, we contacted U-Haul for the address of the drop off location. After 5 hours, we were finally allowed to leave the truck, but were charged extra for taking it to the location we were told was the drop off. I have made at least 2 dozen calls (not counting the dozen plus the day of the move trying to find out why they would not accept the truck at the drop off) regarding charges, wanting copies of the telephone conversations, disputing the charge, etc. I even had to cancel my credit card to prevent further charges. I have not had any resolution. No one knows anything about anything even if you talk to the same person twice. The only consistent phrase "it is not my area, let me transfer you". Never use U-Haul.

I rented a trailer from U-Haul which leaked and damaged several items. The leak and damage was reported at drop off. I filed an insurance claim which involved a great deal of paperwork, photographs etc. The claim was denied on the grounds that no problems were found. The soaking items taken from the trailer were not evidence. I was pretty much being called a lair and that no water damage took place.

I have witnesses and I have a bookshelf that I won't use due to its appearance. U-Haul through its insurance agent denied the claim not based on evidence but because they will suffer no consequence by doing so. If there was no water damage then I am guilt of insurance fraud by filing a claim. If there was water damage then they should offer some reimbursement. How many times have we seen this insurance scam? U-Haul is responsible for the actions of its agents. So long as there is a choice I will not choose U-Haul again and will urge others to look elsewhere.

Beware of U-Haul. We rented a 27" truck for a one-way haul to the next state of our household belongings. With my husband's military background, and with Budget, a competitor, giving 20% off in the month of November, they discounted the rate by more than $100, down to $220 (not including all the charges they put on top of that).

Today, we needed a smaller truck, 14', to haul a few more items. They now want to charge us $293--MORE than the 27' truck which is nearly twice as big! They refused to lower it other than 10%, which still put this way too high. They stated that rates change daily. Give me a break. We just turned the 27' truck in two days ago, and the rates have changed that much? U-haul is a huge ripoff and we are faced with making multiple trips to get our stuff out of the house on our own.

I rented three spaces from U-Haul and the people seemed to be real nice. Well, it was a deception. While using there truck to move my stuff into the storage area, I bumped one of their signs with the truck. It broke a weld on the sign. They charged me $110 for the broken sign and then went on saying that the the truck was also damaged.

There was a small tear on the side of the truck which had been taped over and they said that I did it when I bumped the sign. I told them they were full of *** and said how did the tape get on the tear. They had no answer but swore that I did it. I told them that any idiot could see that the damage was done previous to me having been taped up already.

Then I moved my stuff out of the third storage area on the 12 of November one day later than the lease. I asked them if I could pay for the one extra day and they said no I had to pay for the full month. I told them that I would be late on paying for the other two storage lockers and their response was you will be locked out until you pay. I will never use this company again for anything and I will destroy something off at that location to make up for them ripping me off.

I was never provided a contract and was sexually harassed by that individual. There was a verbal agreement for them to pick-up the vehicle because of the injury I incurred handling their equipment. They used it as a way to "pad my charges". I'm grossly over billed! My credit is ruined due to their criminal behavior! I reported the issue to corporate and no action was taken!

We rented a van to move some small household items from my home to my son's apartment 3 miles away. The price of the van was $19.95. It was returned in about 5 hours. The day we rented it we noticed that the receipt was charging us for a full tank of gas, (the tank was only 3/4 full) Mi out was listed as a 5468 it was 5515.

We brought it to the attention of the manager. When I received my charge card bill, I was charged 3 times for rental, including a ticket that the van got for being parked on the street in front of the rental agency at 10pm. The van was returned at 4 PM it took many phone calls before this was cleared up. I am still waiting for the larger amount to be taken off my charge card bill. Does U haul think because I am a senior that I would not notice these charges, I wonder how many other people they do this to.

When renting a truck from U-Haul, the clerk asked if this was an "in town" rental. I said no. I was going out of town and continued to explain the distance I expected to go in the rental truck. The clerk told me not to worry about my distance because U-Haul will only charge me for the first 80 km. After that, I will not endure any further charges. She printed the contract. I signed and was on my way. I rented the truck for a total of 4 hours, placed $65 dollars of fuel back into the truck, and returned.

A few days later, I looked at my VISA statement and saw U-Haul charged $500 for the rental. So, I called corporate to understand what the additional charges were. It turns out U-Haul does not offer an 80 km. max and I was charged for all the km I drove in the truck. But wait, that's not all. Apparently, I rented the truck on and returned the truck on the small line below, so I also endured a charge for $80 in additional fuel charges. I have called and filed a complaint with corporate. I have spoken to about 6 different people at U-Haul. None of them were willing to do anything about the misunderstanding or even willing to acknowledge the fact that one of their employees told a complete and utter lie to a customer.

I spoke to someone named Paul **, who apparently works for customer service. But he was the rudest person I have ever spoken to on a phone before. In fact, he yelled at me several times. He seemed to quote the fact U-Haul has a legally binding contract several times. But he failed to mention that lying and tricking customers into signing a different contract are against the law. Not one person at U-Haul was willing to put me in contact with someone with more authority than a customer service representative (i.e., a director, VP, CEO, etc).

I am a graduate student who has rented a truck from Budget every year. I have been in school (the exact same drive, door to door) and never paid even close to $500. Last year for the exact same drive with Budget truck, it only cost me $80. Thank you for treating me like a total piece of dirt U-Haul (especially Paul **). I will never let this go and will do everything possible to ensure that everyone at my university, friends, and family never give your company a penny again. You lied and cheated me into a contract that was not agreed at time of rental. I don't understand how a company as big as U-Haul can take total advantage of a student who can't even afford a $500 bill. It looks like I won't be getting my education after all. All my tuition money ended up at U-Haul this year.

I was lured in by "$19.95" a day, went and got the truck which I only needed for 24 hours. When gave my card, I was asked if I wanted insurance, I asked if my own card would cover that and the man implied that was between my card and me but it was doubtful. I was never told it was a daily charge and the way it came up on the screen implied it was a one-time fee. I ended up locking the U-Haul key in the cab of the truck. I called the office to ask what I should do and they said they couldn't get me a key until the following Monday (two days later). They said I could call a locksmith in the meantime (I have since found out that they should have immediately given me a code to simply have a new key cut myself). The locksmith was going to be over 100 dollars so I asked the person at the U-Haul office if I was truly just paying $19.95 a day (since my contract was also locked in the cab of the truck) and he reassured me that yes I was especially since I wouldn't be driving it. I reasoned keeping it 48 hours was cheaper than a locksmith.

Monday came and I went to the office and they gave me a key. It didn't work. I called the locksmith who couldn't come until later that evening so once again, I called the office and asked, are you sure I'm only being charged $19.95 a day? I can't look at my contract so please make sure if I'm going to keep the truck another night. Again, I was reassured that yes, it was only $19.95, even being told "look at the advertising! " I finally got the key out of the cab but by this time, my husband was called out of town so I didn't have anyone to help me move the furniture out of the truck, so, thinking it would be cheaper to keep it yet another day instead of paying a mover, I called once again to clarify since I saw the insurance charge at this point on the contract. I was told that since I wasn't driving it, I was only being charged $19.95 like I was previously told.

Long story short, by the time I turned the U-Haul in, the charges totaled $600! I asked the manager if I could talk to his boss and he said no, all I could do was call corporate. I asked him if he trained his staff correctly to look at the contract or to make sure the insurance was clearly stated as a daily charge and he implied that he didn't believe my story; he didn't even believe that I had come and gotten the key that didn't work. After calling corporate and waiting through long phone queues. I finally got my complaint through and they told me I would get a resolution within 24 hours and to put him on the phone so I wouldn't have to pay in the meantime. They got on the phone and when they hung up, he implied that I hadn't really been talking to corporate and that if I didn't sign, he would turn me into collections.

I signed and said I would see this through until the end. I am a small business owner and want my customers to be happy and all I wanted was an apology and perhaps a partial refund for the insurance charges I was repeatedly told I was not being charged daily for. I finally got his president's name, Dean **, and called him. Mr. Dean also implied I was lying, told me he didn't care if I was a returning customer and spoke to me as if I was a petulant child. He interrupted me and literally lectured me about how wrong I was to complain and how even if this was a training issue, he was not at fault and I was at fault for calling him.

He obviously does not like his customers or care what they have to say. I called back corporate and the woman on the phone listened carefully and told me that unfortunately, since I had paid, the case had been closed but that I could reopen it. I realize I should have more carefully understood what I was signing for but it was implied it was a one-time charge and when you call three different times and are told you are only being charged the magic number of "$19.95" that they scream in their advertising, it's understandable that one might be confused. The advertising is misleading, and U-Haul obviously does not care about making sure their customers are happy. Or even hearing what they have to say (Mr. Dean that is; again, the woman on the phone was very nice. I just don't think she's going to be able to do much.). U-Haul wants your money, not your repeat business. It's too bad there isn't much competition out there. That's probably why they can be such **.

I rented a truck from the U-Haul company and was paying a monthly rental rate. I had requested that they not use my debit card to take out payments. I told them I would come in person to pay. However, being they had my credit card (debit) number and I became very ill. I told them I would send someone in to make the payment owed. They went into my checking account electronically and took all of my social security disability payments.

I took them to court and lost. It is not fair that those who hold debit cards are not protected. I refuse to allow this and I am going to challenge this matter in federal court. It is like a thief stealing from your account, however, it is legal.

I was supposed to move on a Saturday, picking the truck up at 5 pm. On Friday night, U-Haul called to tell me that the truck I had reserved was actually not going to be available. I called the local U-haul place and the man I talked to, who was very nice and understanding, told me that while he empathized with my predicament, that there was really nothing he could do and so I would have to call the national office. So I called. The woman I talked to, who was not very nice, told me that the truck was unavailable and there was no chance of my getting one.

I reminded her that I had made a reservation and that the reservation was "guaranteed." Her response was "the trucks are guaranteed only if the trucks are available.' I had no response, as this clearly makes no sense. U-Haul is the worst, and I feel bad for everyone that works at the local offices, because they are for the most part really nice people who work for a terribly-run company.

I drove to U-Haul at **, and asked the guy there if he could pump me some propane. He said he was the only person on the property, and he was not certified to pump propane. I called Joe **, the manager, and asked him if he could come in and pump the propane. His response was that the guy on duty was not certified, and it would be another week before he would be. His suggestion was, I could drive to Warner Robins, or wait until the morning, or I could wait a week, until employee is certified. Very nice customer service, U-Haul.

The time, fuel, and aggravation from a company that lives, and breathes by good customer service. Also, the fact that my food that had been thawed for the grill, could no longer be grilled. I hope Jim ** ate well tonight.

On 09-12-2010, my van would not start. I just needed a small cargo van for about 2 hours, in order to finish a job. They had signs everywhere that small vans were $19.95 per day. While the clerk filled out the paperwork, each part of the agreement flashed up on a tiny screen very briefly. I hardly had time to read it. What I understood I was accepting was $19.95 plus tax, plus $3.00 per gallon for gas if I choose not to gas the truck before returning it. Also, I understood him to say, "Free mileage up to 50 miles".

When I returned the van, I had only gone 12 miles. I was charged $19.95 rental rate, $1.96 tax,$.59 per mile X 12 miles ($7.08), $1.00 environmental fee, and $35.81 refueling fee! Total: $65.80. I was given a written contract after everything had been agreed to verbally and by signing the little screen. I was told it was just everything we had just covered. It had lots of tiny writing highlighted in yellow, however, I could not read it until I retrieved my reading glasses from the other vehicle.

I am moving and have a Jeep Wrangler that I needed to haul out to a friend's house to repair. Simple idea was to rent a car hauler and tow it out there, so I thought. I rented a car hauler from U-Haul and had to borrow a friend's F150 to tow it. I showed up at U-Haul, rented the hauler and Aaron hooked it all up to the truck and checked the lights for operation and drove the 15-20 or so miles back to my house where we pushed the Jeep out of the drive and then started up the ramps of the car hauler and that is where the trouble was. The man from U-Haul who hooked up the trailer never tightened the hitch down to the ball. Needless to say, the hitch popped off of the ball and slammed into the tailgate of my friend's newer F150 leaving a good size dent and scratch. When I contacted the manager of the U-Haul location, I was told that it was my fault as I was supposed to check that connection.

Normally I would agree, but U-Haul hooked up the trailer and I drove it from their location to my home. The trailer was never removed from the truck so I had no reason to check the connection that the U-Haul represenative hooked up. Of course U-Haul will not take responsibility as they state that "how do we know the trailer wasn't removed" or "the dent wasn't already in the truck". My question is what would have happened if that trailer fell off during the trip from U-Haul to my home when I was traveling down the highway at 55 mph? Would U-Haul then take responsibility? As it is, I am now waiting for my friend to supply me with an estimate that I will have to pay for the damages when clearly it wasn't my fault. I will be moving this weekend and will not be using U-Haul for this move or ever again. Be aware that if you ever rent a trailer from U-Haul to check all connections yourself and do not rely on the so-called "capabilities" of a U-Haul representative to do it right.

On August 5, 2010, I reserved a U-Haul truck for pick up on August 6. I used the online reservation system and chose the nearby Jennings Road Self Storage for my pickup since they had the size of the truck I needed. In order to complete the reservation, the website needed a credit card number, which I provided, and it stated that no charges would be put on the card unless we did not pick up the truck.

On August 6, 2010, I went to the location to pick up the truck. At first the woman told us she did not have our reservation and also told us she did not have a truck. I called U-Haul and while I was on the phone with them, she was able to find our reservation. Now, typically, a U-Haul reservation gives you a truck for 24-hours. We were picking up our truck at 5 pm and she told us it had to be back by 8 am because it was going to Tampa. Since we only needed it a few hours we agreed that this would be fine. I informed her that I wanted to pay cash for the truck and she said that it would require a $100 deposit. I gave her the $100 cash. She told me she needed my ID and credit card used to reserve the truck to complete my reservation. I told her I did not want any charges placed on the card and she said she only needed it to confirm the reservation. She gave us our rental contract but was unable to provide a receipt for the cash because "her printer was broken."

The following morning I returned the truck. Due to the amount of mileage driven, my total for the rental was $104.68. I paid her the remainder ($4.68) in cash. Again, she said she was unable to provide a receipt due to the broken printer, but after I insisted of getting a receipt of some kind, she said she could email me one, which I agreed. First, I never received an email receipt, but I didn't really think much of it. The problem started about a week later when I noticed a $75 charge on my bank account via my debit card from U-Haul. This charge cost me 5 overdraft fees at $35 each. I called U-Haul customer service. According to their records, I paid $75 via card and $29.86 cash. I tried explaining to them that I paid the entire amount in cash, but they would not listen because the records were showing something different. I then spoke with an area supervisor of some sort who called me back about a week later. He told me he would refund me the $75, but he wasn't authorized to credit me anything for my overdraft fees.

I then called Customer Service back. I spoke with 2 representatives and then a supervisor. The supervisor told me there shouldn't be a problem getting my fees back and referred me to an "Executive Vice President" in my local area. I called the EVP and after telling my story to her secretary, I was placed on "hold" which turned out to be speaker phone while the secretary told the story to her boss who complained about me getting my $75 back because "now they aren't making any money off me and I'm just trying to screw them over and that I could forget getting anything out of them for my overdraft fees because they aren't about to lose any money off me." When she finally came on the line to speak with me, she told me she was going to revoke my $75 refund as it clearly showed in their records I paid $75 with my card and that there was nothing else they could do. It is clearly my word against theirs, but I really did pay the entire balance in cash as I knew there wasn't enough money in my account to cover the rental. I tried calling U-Haul customer service again and asked to speak with a different supervisor than the EVP I spoke with, but the only person that called me back was the same person, who again would not help me.

This truck rental, instead of costing me $105 has cost me $105 in cash, $75 on my debit card, and $175 in overdraft fees. Even my bank won't help because they say it's not fraud as my card was swiped by the merchant.

Today august 30, I was at the Trenton U-Haul location, NJ and this black lady would talk to me really rude from the beginning. She would not even look at my face and would just say hello are you here for standing or for a rental. I would ask questions and she would give me attitude for no reason. It seems like she only like black people or something, she would smile at black people and treat them nicer. I think people like her should not be working dealing with costumers. I would really appreciate if she can get a warning or something if she wants to keep her job and just treat other equally.

About a year ago, my husband and I used U-Haul to move our son home from college. It was a good experience. Boy have things changed in such a short time. The lady who answered the phone was not friendly. When I called back to have information clarified, she went through a whole spiel of information when all I wanted a simple answer to a general question. You cannot rent and leave a truck at the end destination without paying more. One way at $400 and round trip about $250. With the round trip you receive 500 miles.

My husband noticed on our bank statement that they took another $91.00 out of our account for going over the mileage limit. He went by the store and the lady, rude again, said we only got the 250 miles. My husband showed her on the contract that it was 500 miles. Then she said it was the computer and she could not refund it because she did not have the card, which my husband promptly gave to her.

Bottom line: check your bank statement after you use U-HAUL. It was a hassle and strain to the budget. When you are taking 2 children to college and the financial impact of that alone is costly and then to have an unnecessary expense added for no reason is unacceptable customer service.

Two junk cars in parking lot. Building was a mess. Two children sleeping in office. Owner said he had a 20 ft. trailer. It was only 15 ft. Owner should not have two stars out of five.

U-Haul is running many con games, not the least insidious of which is the one which I am about to relay to you, my dear reader. Although I have been screwed by U-haul before, my back was against the wall this time, and I used their "services" because I had no other option. I should have known something was up from the beginning. The truck was completely clean and there was only an hour's wait time while waiting for them to get their affairs in order as I perused their collection of overpriced boxes, tapes, and Saran Wrap on a big roll. I thought that maybe the company had turned over a new leaf. But I had made one critical mistake. I accepted the vehicle with three-quarters of a tank of gas. The legal document which U-Haul gave me stated that the truck had a 60 gallon tank. I accepted this as true as it was printed right there in black and white before my eyes.

The trip from Pocatello, Idaho to Las Vegas, Nevada went splendidly until it came time to refill the tank. A review of any third grade mathematics text would show that three-quarters of 60 is 45 (0.7 x 60 gallons maximum fill = 45 gallons). When I arrived in Vegas, the fuel gauge needle was deep into the red on the E mark. Excellent, I thought, as I put in 45 gallons, thinking that the trip had gone so well that I could afford to give them a gallon or two extra if that is what was represented by the half of a red mark on the fuel gauge. Wouldn't you know it, before I got to 45 gallons, the tank was full. Translated: I just bought these jerks 15 gallons, or $45 worth of fuel.

I brought this up at the U-Haul in Las Vegas, and was informed that my only recourse was to go to Uhaul.com and run the customer service gauntlet, after which my request for a refund of fuel funds would be refused, as the swindlers never give refunds for fuel. I was then given another shovel full of customer service by the clerk: the offer of a $25 gift certificate towards my next U-Haul rental to make things good between us. I again dragged out the third grade math and informed the clerk that the $25 token did not equate the $45 loss that U-Haul caused. She said that was all they could do, refused to give the numbers for a district manager or any higher-ups, just like any customer service sequence of events that you might run into (I've worked a teleservicing job for DirecTV satellite television before; they use the same methods to ** their customers).

Long story short: If you're forced to use U-Haul, refuse the truck if the fuel tank isn't absolutely full. This company has no qualms about stealing from you, without either the use of lubricant or the courtesy of a reach-around. Incidentally, I refused the $25 rental certificate. Not only would it represent my giving in to this devil, but it would require me to return to U-Haul to use the offer. The only way I will return to U-Haul at this point is in a rented Ryder truck full of diesel and fertilizer.

We pickup a U-haul truck in Brandon, Florida, drove it to Sarasota, Florida filled the truck up to the same mark they showed us on the computer before we rented the truck, which was 3/4 full. We arrived at U-haul at about 7:15pm and they were closed. We had to leave the truck at U-haul because we live in a condo and there was no place to keep it over night. My wife told me this morning that they charged us 54.00 for not returning the truck as we were instructed by the employee.

We did fill the truck up to the same point, we have a receipt from hess showing that we bought gas, ten minutes before dropping it off. The person on the phone was becoming rude and telling us we were trying to rip them off. They are taking advantage of the fact they can charge your credit card and you have to go through days and days of making phone calls trying to resolve it. U-haul is not a good place to do business. They took $54.00 from our credit card without having a valid reason for taking it. Other than bad business practices.

I went to the mentioned address to rent a truck, it was full. I pick up a business card to call. I was calling to that store, the person who answered the phone (a female voice), keep hanging the phone. I was upset. The last time she answered she told me if I keep calling, she will call the police. I don't know if they have listed a wrong number, but that is the number on their business card.

I went to the office to rent the truck. After I waited a long time, I got the truck at 2:30 on Friday. They gave me the truck until 10:30 next day. The people in this place don't have manners and skills to deal with customers. They are rude and they lack courtesy. I went back to ask if I can keep the truck longer because I couldn't finish my job, they were rude and I lost the little time that I have left going to ask again to the office, because they are rude on the phone to know that I have to return the truck at that moment. I had to run to put the gas and clean the truck. I paid this money and I couldn't finish my job. I was treated bad.

I wish you can have nice people trained to provide right information and in a nice way. My experience with U-Haul at this address was really bad. I don't like how they made me feel. It was just the money, not my satisfaction that matters to them. I couldn't finish my job. I have to rent a truck again to complete my job. If I had the right information I could rent a big truck. I had to return the truck, waste my time and my money to try to not be overcharged. I can not complain because I couldn't find my account number in the computer. I think they did something so that I won't complain.

I made a reservation more than a week ago for a truck at 12pm Saturday (tomorrow). I just heard now (6:30 pm) that my truck will not be available until 2 pm, delaying my move by several hours. I had made arrangements with my family and friends to help me move at a certain time, and now they will no longer be able to help me move, greatly inconveniencing me. Further, I made arrangements to pick up the keys for new apartment at a certain time, and will now have to rearrange this at the last minute.

I rented a truck from Eastern Shore Self Storage with drop on St Barnus Road. When the pick up truck was about half full of which I had them to put the correct amount of contract, every time I filled up it would never register more. I put gas just before drop off. The manager on duty refuses to accept the drop until I went back home and got the contract even through the information was in the automated system and the keys had a tag with the information on it. I explained to them at drop off that it was something wrong with the fuel gauge and it never registered more than half full and that I had just put gas in the truck prior to drop off.

However, when I returned with the contract, the manager told one of his associates to pull me up in the system and print me a receipt and I didn't have to show the contract. The receipt was for $46.19 more for gas and showed gas below half full from reading of the dash. The slip, they gave me show it was half full when I first check the truck in . the slip I have from pick up show it around half full.

I purchased a used U-haul truck 2 1/2 weeks ago. The website listed all of the trucks and the status/problems with each vehicle. I purchased a truck, and the engine locked up after 2 weeks. The mechanics stated this vehicle engine was gone prior to purchase, but U-haul knowingly sold this vehicle despite awareness of the status of the engine. They also stated it was "fixed" to ride for a short period prior to completely failing.

After contacting corporate, they stated this vehicle was listed as a "Mechanic Special" which it wasn't and was even on the lawn in front of the property as one of the better trucks for sale. U-haul has not returned any calls, and this should qualify under the Lemon Law with less than 30 days and 100 miles of driving. U-haul stated it was an "as is" purchase which I can accept if the salesman (Dave) didn't talk me into purchasing this particular vehicle (supposedly the best on the lot) when the vehicle I initially intended to purchase wasn't on the lot, per saved emails from corporate.

This has caused our business economic stress, because we purchased this vehicle to eliminate rentals and additional cost associated to renting trucks. We have since been stuck with a $2000 truck with a "dead engine," occupying space in our lot. The truck needs a new engine installed or needs to be replaced, and U-haul won't accept any responsibility.

I was scheduled to move on the Friday before the 4th of July and had reserved a U-haul truck and trailer. After scheduling online,I noticed that U-haul's "guarantee" is not exactly a guarantee that your truck will be ready but a guarantee that U-haul will give you $50 if it is not. Knowing that I had a tight moving schedule and that I had also hired movers that were only available for a limited amount of time, I emailed Amy (head of the Richmond Regional Office) and explained my time constraints and asked if they could actually guarantee that my equipment would be at my selected pick-up store and ready to go at the time I had reserved it. I said that I understood their $50 guarantee policy and that it was of no use to me because my costs would far exceed $50 if my truck is not ready.

I received a response from the Richmond regional office stating that they guarantee my equipment will be ready for me and that they would even lower my rental price to beat their competition. Unfortunately when moving day came, U-haul sent me 3 different text messages (which I saved) stating that my equipment was at 3 different locations, none of which were where I selected to pick it up. When I called each of these places, none of them had my equipment either! I called the regional office to see what was going on and where my equipment was and they said the closest truck they could find was over an hour away.

I explained to them that we had already moved and that my husband was driving back from out-of-state to move our belongings. Movers were scheduled to be at our house at 5pm and that he did not have time to drive over an hour away in holiday traffic to pick up the truck. Could they please transport the truck to Richmond? They refused. I asked to speak with management (Chris) and he said there was nothing they could do and that Amy was out of town. I asked to speak with her boss and he claimed to not know who her boss was.

I asked for the name and number of someone higher up and he refused to give it to me. He did however, tell me that for the inconvenience U-haul would not charge me for the extra miles I was putting on the truck to drive it from the pick up store to Richmond where it should have been in the first place! I asked them to pay for the time movers were sitting around waiting for my husband to get back with the truck, U-haul refused. I was at one point told by a manager at their Portsmouth office, "What do you want me to do? The best thing for you to do is just go and pick up the truck; otherwise, you won't have any way to move."

Since moving day (July 2nd, 2010), I have been waiting for someone from U-haul to return my calls. I have heard nothing. When I call, I am told that everyone I ask for is on vacation. This was just the largest problem of my U-haul experience. We also spent a fortune on gas for the truck as it only got approx. 2 miles to the gallon; we didn't even receive the discount that we were promised in writing to beat their competitors rates! My movers (recommended by the U-haul website) ended up working until after 1am and were so tired that they got sloppy with packing our furniture into the truck and several expensive pieces of furniture were damaged and some were completely broken altogether.

I moved back to Charlotte on March 26 and moved into storage 1270 and 1265. I was told that both units would cost me $126.00/month, and I was fine with that. But they ended up costing me $168.00/month, so I moved out of 1265 and keep the 1270 unit. I informed the young lady who was there of my moving out of unit 1265. She took it upon her self to move me out of both units in the system, and when I called to see how much my new bill was, I was informed I was not in the system. I rushed to U-Haul prepared to hear the worst, but I was told the workers were no longer there and that she took me completely out the system by mistake.

The district manager (Chino **) said he would fix the problem and I owed U-Haul nothing and that for the inconvenience, I would receive the next month free. I went to my storage unit on June 22 to find that my locks had been cut off my unit and replaced with a different one. I went in to talk with Mr. Chino, and he issued me the key's to the new lock and informed me that what he promised me could not take place and that I now needed to pay $86.00 for my unit.

I now have been locked out of my storage, only after 3 hours of me talking with him, and I am now being charged an additional $50.00 for a lien processing fee. And there's the threat of them selling my belongings. U-haul doesn't take any type of responsibility for the wrong they do to consumers. They're just there to trick you out of money. I will never do business with them again.

I hired a truck from U-Haul for moving my goods, and they said that they would supply me with 3 people to move my goods. They left several items behind and my computer, DVD player and jewelry was missing. When I contacted the manager, he said the drivers did not know about the missing items and when I told him I would take, he just hung up on me and refused to answer my calls. Some of the merchandise was damaged, but I want to be reimbursed for my computer and DVD player, and I think people should be aware that the company fails to take responsibility for this action since they say they are not in the moving business.

I am looking for an attorney because today in this u-haul, they discriminated me. The manager and all the workers and the costumers in the store. Because when I said that I didn't speak English and that I was going to go get my son, they started laughing. I feel like they stole my money and they lied to me.

I worked for U Haul and they let me go due to the fact that I offered very good customer service. If you contact them, they will hang up on you and tell you too bad if they can not accommodate your reservation. This is their policy, so if you are planning to move, think twice about using U Haul. They will tell you that that their equipment is constantly moving and will not guarantee you an equipment until the day you need it. Much like the episode of Seinfeld, "they know how to take your reservation, they just don't know how to hold your reservation". They claim to be the most convenient and most environmentally friendly but they will be the worst as far as customer service and for your move. Be aware!

I was charged a $25 cleaning fee because the 5 blankets we rented had not be properly folded. The blankets were rented for $5 and there was no warning on the contract folder that unfolded blankets carried such a heavy fee. To add insult to injury, the attitude of the Dublin, CA customer service people was arrogant and condescending.

I made a phone reservation for a one-way trailer rental for a set fee. I arrived at the location and was told the rate was over twice as much as quoted. I had no option due to time of day and location, so I agreed to change to round-trip fare. Then U-Haul order system began to crash. I was told to hitch the large trailer to my car by myself on a sloped parking lot. Once I managed to do so (and now sweating heavily), I was told I would have to drive to another U-Haul to issue the contract, as this location's computer was down.

I drove to the other location (with the trailer), only to be told the contract had not been transferred. As they went to enter it new, they quoted a rate that was 50% higher than the other location. Finally, I was able to get them to at least honor the contract of the first location (even though it was 2x higher than the phone quote). I had spent nearly 2 hours to this point.

I felt certain I could clear the matter with customer service that night. I spent 15 minutes trying to explain why I had a trailer from lot "A" and a contract from lot "B." I was put on hold for over an hour. At the hour mark, I called U-Haul from my cell phone and was through to a live person in a minute. I let the rep hear the waiting music on the other line to confirm the first agent had totally neglected the call.

In the end, I received absolutely no consideration for my time and effort. I ultimately dropped the trailer at my local tool rental company, which also handles U-Haul. (it is not a company store.) They were as accommodating as they could be, but ultimately, the total rental cost me 2x as much as I intended and nearly 4 hours wasted with U-Haul.

One day after returning the truck, I was charged a refuel charge of $34. I spoke with Andrew (District Manager) and was told he personally checked the fuel at 1/8. I replied stating "I returned the truck with the exact same amount of fuel that was given to me". He stated that since I cannot prove that, he will only refund 1/s because he filled the truck up. I did not comply with the special arrangements so I proceeded to call customer service. While speaking to the representative, I was told Andrew would handle my complaint. I asked to speak with someone else besides Andrew because he was the person who charged the fuel service fee to my account and we are in disagreement. The rep said "no, I have to go through Andrew and a letter will go out to others in management as well". So I complied without having a choice feeling U-Haul (companies alike) can do whatever they like. I'm a student without any source of income currently. Any needless loss of finances will make it difficult to maintain financial responsibilities (bills).

We moved from Fl to Sc. During the move, several of our things were ruined inside the truck due to a crack in the U-Haul truck where the rain came in. We have a red couch and a leather couch that were drenched. Thank God we put down plastic on the light carpet because when we carried the red couch in the house, it looked like red Cool Aide dripping all over. We then loaded it back up and drove to the U-Haul store to show them the couch and the leak in the truck. We were told to make a claim, and we did. About a month later, the claims department called and said there is nothing they can do for us. So we are left with ruined furniture when they should have made sure there were no cracks in the truck. I am very upset and at the moment, I have been on hold for over 30 min waiting to speak to someone at U-Haul who I'm sure will still not do anything for us. There were several items damaged from the rain water that entered the truck, but my main concern is our couches that we haven't had long. And all you see when you walk in our home are ugly water damaged couches, thanks to U-Haul.

I am disputing the total amount I put on my BoA cc on March 30, 2010. The U-Haul company was negligent in allowing a 14ft U-Haul truck to be rented by me for the purpose of moving from California to Colorado. The truck obviously was not properly serviced and checked for any needed repairs before I was allowed to rent it. The brakes were heating up within 10 miles of beginning my move and after being checked several times by U-Haul service people, it became apparent that the brakes were leaking brake fluid so badly that my son and I were put in danger as the brakes could have failed and caused a fire.

I talked to a customer service rep with BoA on May 15, 2010 and he said that they could not allow me to dispute the entire bill of $988.85 because the U-Haul company asked my son if he wanted another truck and he said it would be impossible to reload my belongings as it would take 3 men 2 days. U-Haul would not provide any workers to help us.

My wife and I needed to rent some blankets for moving. We thought we also needed a car trailer. But in fact we didn't need it, because we had a car carrier to take it. The man at Acorn U-Haul initially said that we could just rent blankets, later on in the day, I called to reserve the blankets. He said that you can't just rent blankets, you have to rent a truck also to go with the blankets (Go figure).

Then he said that its U-hauls policy not to rent just blankets. He was so rude to me on the phone, I have rented blankets in the past numerous times from U-haul, so I knew he was lying to me and my wife. He obviously wanted more money from us. So I called Ft, Myers U-Haul on Cleveland Ave. and they rented me 10 dozen blankets. This guy, Rich, has no customer service at all, and he's bringing the name of U-Haul down. He would not listen to what I had to say and didn't care if he made a sale at all, except if you rented a truck and trailer. This guy should be contacted and read the U-haul policy.

First off, beware of where you rent from. If the place is run out of a junk used car lot and the front office is a trailer, then keep looking! I walk into this place and it smells like an ashtray. Their so-called front desk help is well probably passed out in the back from doing lines of coke since when I finally holler excuse me. She says, "Oh. Haha. I didn't hear you," all while playing with her nose. Needless to say about half an hour later of her fumbling with the computer and her talking to herself, walks in Terry (mind you ends up taking over). He scratches his head trying to figure out what "powder queen" did.

I'm told just bring the truck back with the same amount of gas. Never once did anyone come out and look what it had. So I told them what it had and brought it back with the right amount. Bottom line, this place service sucked and I hope no one else ever has to experience what I dealt with all because I was in a pinch and just stopped at the place that was open. How about $261.00 charged to my account and when I call about the charges I get the run around and then finally after which I get the all famous 1800 wrong number? The fine young woman who sounded half-dead gave me that other number.

I had reason to call U-Haul to ask for compassion toward a young man who was losing everything from a friend's locker, as the friend was tossing the items out. I asked them not to intervene, not to go into the locker, not to do anything but watch the garbage if the guy empties the locker. They could care less that a young man was losing all his possessions he ever owned. It led to an interesting scenario, seems this guy Jake runs Canada and he allows his staff to be rude to a person, hang up and be just plain ignorant. I had this lady Donna *** about 4 years ago and she was useless when my son rented a truck for a day and when he arrived the guy said, "Oh too bad, we have no truck". This is something they are known for. She did nothing and so we went to a local rental firm and got a far superior vehicle for a lot less money.

I called the head office in Phoenix and they said this guy Jake is in charge and how Jake runs it is not their concern. So to sum it up, they have no compassion for a poor man, they hang up at will, and they refuse to deal with rude staff. They are just one nasty, mean spirited organization. Why do people continue to use them when you can rent from so many others and the vehicles are not falling apart? It is too bad because the founder of U-Haul would never have tolerated what this company has become. So guys, if you have a problem in Canada, don't waste your time with Donna ***, the other woman's name I am not sure of, and the mythical Jake. I have had bad business with them and when I went in looking for some compassion, I got nothing but rudeness, ignorance and hanging up.

I have had the unfortunate experience of dealing with U-Haul previously, but this time, it takes the cake. I rented a truck from U-Haul and payed up front. The gentleman said that it is important that I return the truck to the same location or I will be charged a fee. So during our use of the vehicle, we noticed that the truck had a really bad oil leak (to give you an idea we went through 8 liters of oil in 2 hours, I think that's 2 gallons) EEEK, then we had to buy a huge bag of absorbent because we leaked oil all over the lane at our new place and the driveway to our old place. It was brutal.

Then we returned the truck a day early and explained everything to them and took pictures of all the leakage and they eventually reimbursed me. Then I get a phone call a week later accusing me of still having the truck? Then they called me again and added a charge of $180 for returning it to the wrong location? Finally 2 weeks ago by of me arguing with them and they said, "Oops, we made a mistake and we will have this corrected for you immediately".

Today, I get an aggressive phone call from a collections agency placed by U-Haul stating that I have been irresponsible and not paid the outstanding amount of $187.45 and if I do not pay immediately then I will be sent to the credit bureau in 24 hours. So I call U-Haul...get hung up on 7 times. Ugh! This is ridiculous and I'm still attempting to resolve this. I have no conclusion to this matter yet, I rented the U-haul a month ago and it has been a nightmare ever since. I will never deal with this company ever ever ever again. U-Haul...you are a bunch of incompetent idiots and I have no idea how you are still in business. My credit could be possibly affected which may result in less desirable results when I plan to purchase my first home next year.

We booked a "U-Haul" moving van 3 weeks in advance. I had to pay in advance. Today, we went to go pick it up and there was no moving van. We asked for our money back and they said no. My father called and spoke to someone and they said it was set for another location. Yet, the e-mail confirmation stated the correct pickup location in Kingston (which is where we needed it for), they set it up for Kitchener, 500 km away!

So they gave my father the customer service number to call. So he called and they are doing nothing to back. They're saying "customer satisfaction guaranteed". My father asked to speak with a supervisor so he got put through to a lady named Lindsay. She swore at him when he asked to speak with her boss because she was doing nothing but tell him that someone else needed it, when we had one booked 3 weeks before these other people, and then she hung up.

They shouldn't give you a confirmation for something they cannot guarantee you! They are nothing but crooked and they shouldn't be able to have a license to sell their services.

I hired this company to pack my entire house and to load the U-Haul truck prior to my move. This is March 10th and 11th, 2010. There was only one Lafy the first day and she did not return the next day to finish packing. On the first day, I explained to Jesus that I want to label each box packed with labels I purchased for this move. He stated he understood, but I don't know what he told the people he brought to pack because none spoke English. They wrote on the boxes but not a thing I understood.

On the second day 3 men came, none spoke English and I had to keep communicating with Jesus by phone. When they finished packing the house, they immediately started packing the truck as was the agreement. When I got to Beaumont, Texas, I found a real mess in the truck as they did not pack as I requested, so I could unload what I need in my new home and what needed to storage for later.

A large valuable lamp not paced properly, broke in many pieces. An oil painting of my son, painted by my 70 year old father, has a large scratch down the entire cheek of this large painting. One box, I found all my jewelry and my colognes emptied into a box with nothing wrapped and I had to go through very carefully, due to broken bottles of cologne. I am still going daily to the storage to locate very valuable porcelain dolls from Japan that I have had more than 30 years. A full set of milkware dishes were broken. I also had a 4100 PRODSL that did not make it to the packing at all.

It cost me 100 dollars and I paid $59.00 a month for this. I need a response from their customer service people and expect some of this to be taken care of. The move cost me $1,055.

I rented a truck from U-Haul. The truck was completely full with all personal possessions. U-Haul towed the truck without notice and sent invoice for over $5,000.00. U-Haul had rent records when contacted to discuss resolution. I senta letter to dispute the bill. U-Haul now claims to have no record of rental.

I put a reservation in for a 4x6 trailer to be rented on 3/26 and picked up at 7:00 AM. I was told there would be no problem and it would be ready for me. As things turned out on 3/23, I had to change the reservation to 3/24 at 6:00 PM and was told there would be no problem. When I went to the dealer, there was no 4x6 trailer available. I tried to tell them that the 5x8 trailer that was available was too big for my use.

I was taking my granddaughter home from college and would not fill the 5x8 up. At the time I had no choice as there was no other dealer open in the area and I had to get to Niagara University the next day which meant that I had to leave the Albany, NY area by 5:30 AM in order to make it. I did not want to pay the extra fee for dropping the trailer off so a one-way rental was out of the picture. Because of the size of the trailer, I had to but the apartment-size refrigerator in my car as it would have bounced around and I did not want it to be broken.

I rented a 24' truck on February 4, 2010 at 4:49 PM (equipment number GH0095J). I made a credit card payment of $175.48 and paid $90 worth of gas. The truck came from C&C Pawn City Inc--(010605), W North Street #A, Vidalia , GA 30474--a U-Haul authorized dealer. The agent (Diane **) didn't want me to look at the truck for damages. I wanted to inspect it. The truck had lots of dings, scratches, and rust which I listed on the "Non-SafeMove Validation Tag" which is a part of my rental contract.

At 2:27 am on February 5 on I-16, I called the "Breakdown/Accident Hotline," because the truck's headlights were dimming and the battery indicator light was on. I spoke to an agent, "Georgia," who informed me that once I reached my destination, U-Haul would send a mechanic. I did not reach my destination. While on GA Hwy-96 in Twiggs Co., the truck completely shut down. I was not able to re-start it.

At 2:47 am on February 5, I called the Hotline again to let them know I had a break-down. "Georgia" informed me that she was sending a wrecker service which would arrive within 30 minutes. So I waited with my family (pregnant wife and a 2-year-old) in 48 degree rain weather on a dark 2-lane road. 2 hours passed. I called again to speak with a manager, "Mary Ellen," who informed me they were sending a different service as the other service was too far away.

Another hour passed. I called Mary Ellen again and told her U-Haul should use Warner Robins Towing--they are local. I made a conference call between my self, Mary Ellen, and WR Towing. WR Towing wanted me to pay $250 for the service. Mary Ellen then told WR Towing to bill U-Haul. The clerk wouldn't agree. U-Haul then looked for another company.

They found "Alan's Towing" who apparently contracted with WR Towing, who finally showed up at 9:14 am. The truck had to be towed to my home. As it was placed in the driveway, my lawn, my neighbor's lawn, and the driveway pavement were damaged. As a resolution to my complaint, U-Haul offered me $78 & a $20 coupon. I have video footage, all receipts and documentation. So yes, please have an attorney contact me.

This happened a couple of years ago. But I never had the chance to post this (didn't know where to post) until I found this site. Here was what happened: I rented a small U-haul truck at 10:27 am on 2/1/03 from U-Haul Horsham, PA location (Easton Rd. Horsham, PA 19044. Document #: 00208012, 812025, Equipment # DC 0814R).

Then I drove to Philadelphia to pick up my sofa. When I got ready to load my stuff, I found out I could not start the engine. I tried several times but I still could not start it. Then I called the Hotline to report the breakdown. A rep gave me a reference number (1071328) and told me that someone will contact me within half an hour (actually during the more than 6 hours, nobody from U-Haul called me). She also gave me the U-Haul repair center number. Then I started my more than six hours of waiting.

I called many times during the six hours. I was either told "We are working on it", "This is what I was told to do" or "Someone will be there shortly." Finally after 5:00 pm, a tow truck from another company showed up. They tried to jump start the car but could not since the problem was not the battery (I told U-Haul on the phone that the truck had battery). Then they towed me to a nearby Philadelphia location (U-haul Center of Roosevelt Blvd, Roosevelt Blvd, Philadelphia, PA 19152,).

This U-haul center is only five minutes away from where I was. When I was in your Philadelphia Center, I was told that I have to pay and return the truck to Philadelphia Center if I want to get another truck. When I asked him why, the rep just simply told me that "I was told to do so." I had no other choices. I rented the truck from Philadelphia Center (Document # 00208012, 812074, DC 7298A), finally picked up my sofa. Then I have to drive the truck back to Philadelphia Center to return it.

After returning the truck, I could not go home since my car was parked at Horsham Center. I had to take a taxi to get to Horsham location to pick up my car. When I finally got home, it was past 9:00 pm. February 1st 2003 was Chinese New Year. I was supposed to go to a party. Now all my plans have been messed up. Next day, I have to go to Horsham Center to pick up my car registration. I have written to U-Haul about this, but of course nobody will reply. So never ever use U-Haul again.

On January 9th 2010, we rented a 17' cargo van from the U-Haul facility in Canton, Tx. as well as a car carrier to haul our personal vehicle on as we were moving to Las Vegas, NV. On January 10th, we had stopped in Weatherford, Tx. at the Best Western motel. When we got up early the next morning, we discovered that the cargo van as well as the car carrier and our car had all been stolen leaving us with only two changes of clothes to our name.

When we rented the cargo van from a lady named Rhonda in the Canton, Tx. office, she wanted us to purchase extra insurance from them to cover and I quote that this insurance will cover everything except acts of God. Well, after filing the police report, we then called U-Haul to advise them and to file a claim for the loss of our belongings; they gave me a number to their insurance carrier, Republic Western. In one short conversation, they said that they don't cover theft. I then proceeded to tell him what Rhonda had told me from where we rented the U-haul from at which time he hung up on me. With the receipt in hand that clearly states that it covers loss of cargo, I sent an email to the U-Haul website and told this story.

After calling their number and telling the story yet again to four other people that I kept getting passed around to, it was revealed to me that U-Haul owns Republic Western Insurance Company, so it is looking like a total scam that they are running with no intentions of paying any claims even though the additional insurance they sell is what we bought. I'm thinking that this is not a local or Texas scam they are running but yet a system-wide one that needs to be exposed to the entire public.

As if losing everything we owned isn't enough, they tapped our debit card for the entire week that we had planned on using their equipment rather than the two days that we had it. I have no basis other than a gut feeling that there may be some sort of internal connections to some of the thefts that are occurring. I know not all of them are because we know there are a lot of thieves out there but I feel that a considerable amount of deception is waiting to be revealed.

We totally lost everything we own including our vehicle. All we have left are two changes of clothes. We have since gone ahead and moved to Las Vegas to try and start over as my wife and I are both disabled and were needing to get to a drier climate for my wife's asthma as well as my Parkinson's. We hope to hear from you soon and thank you for your help.

U-Haul Corporation (Wendell's U-Haul) disreputable business practices. The following is a chronological breakdown of an extremely negative experience I had renting a trailer from this company:

10/9/09. I rented a car hauler trailer from U-Haul South Salem Location. The attendant hooked up the trailer to my truck and made no mention of a bent tongue. I loaded a small Subaru car on the trailer which was far under the trailer's load limit. I have pulled trailers for over 30 years.

10/12/09. I dropped the trailer off at Wendell's U-Haul and was told I had bent the tongue. I showed the attendant that my truck was not damaged (due to a jack knife) and that I had not even backed up while hauling it. The attendant explained the heavy square tube material bent easily and I would be paying for the damage. The damage to the tongue was minor, which is why I did not see it (in South Salem) and the bill was $452.00.

10/12/09. I stopped payment on Wendell's U-Haul's $452.00 charge through my credit card company. I initiated a dispute resolution through my credit card company. The credit card company gave U-Haul 45 days to re-submit their charge through the dispute process. Ultimately, U-Haul refused to resubmit their charge in that time period.

November to December 2009. Multiple contacts were made with U-Haul in an attempt to get an itemized breakdown as to why the damage bill was so exorbitant. They refused to provide that itemized bill or tell me the shop that fixed it.

12/31/09. U-Haul has now sent a private bill collector against me.

1/10/10. I have initiated payment to the private bill collector to avoid future harassment, and hopefully, protect my credit rating (which is over 800). I feel as if I am being blackmailed to pay an exorbitant bill (which I cannot verify) for existing damage to a trailer (which I did not cause). If I had not paid their unjustified bill, U-Haul will cause further damage to my credit rating. $452 where taken from me for damage I did not cause.

i called u haul to rent a truck and friend of a friend told me he could rent me the truck for $150 unlimited mileage. i was going to canton NY which 7 hours driving and in 800 miles in total going and coming. plus i gave him an extra 100 on the side for his help. when i returned the truck his MGR checked the mileage and told me i owed then 1500 dollars for the miles i used

We helped our son and his family move to Kentucky. They used our NY e-z pass (for my sons truck= which we registered with ezpass) As we went thru a New Jersey toll it only picked up the truck, not the small uhaul towed on the back. 4 months later uhaul charged on his credit card an extra huge fee for the payment of the toll. The toll was $2.70.

Instead uhaul whose license was picked up charged him almost $90.00 on his credit card. Never notifying him. New Jersey only wanted the 2.70. Uhaul was suppose to send the violation to my son and we would have notified N.Jersey we had an easy pass. We were covered. Uhaul didnt want to be bothered and after they got a second notice paid $25.00 fee, 2.70 fee and charged us an extra $50.00. N jersey only wanted the 2.70.

I have no violations on my ez pass and were never notified. I am not paying u haul for their error, I was covered by my NY easy pass. U Haul has now sent it to collections. They told us to get their payment from New Jersey. New Jersey told us U haul made the mistake and they have to notify them. U haul is suppose to send its customers the violations. They are scaming people to make extra fees

SO BEWARE, if you rent from U-Haul and even though their "certified" employees hook everything up for you, if you make it out of their parking lot without incident, your on your own for any damage done by any of their vehicles even if you pay extra for their optional insurance!!!

I reserved a trailor...Cancelled it..Because i was waiting for the hitch to come in...The place charged me twice out of my account..I did not get the trailor and the hitch until the 23rd.. and the place charged me on 10-21-09 for $184.97..I did not even have the trailor until the 23rd. I was charged when I returned the trailor. They were supposed to fix the dates and never did.

First my reservation was moved from the Rockville Centre location to the Lynbrook location without notifying me of such. I had 20 minutes to get to Lynbrook to get the van before they closed. I get the van and the mileage was not what was indicated on the paperwork, but because they were closing in 20 minutes the young lady was eager to leave, in fact, she locked up and left before I even got into the truck!

Then the Regional 800 customer service number is ridiculous, they don't know anything and just transfer you to other locations, that still don't know anything. One example, my rental was one way, they gave me an option of returning the Van all the way downtown, some 135 blocks from where I was moving. I found a closer location on my own!

Consequences! I will never, ever use U-Haul again and would never recommend anyone else!

I made a reservation for a truck(26 ft.) for 10-30-2009. the rep. made a mistake and put the reservation down for 10-31-2009. the truck was not available until 3:30pm on the 31st. Now I can't move my mother on the 31st which is a saturday. They offered me atruck in Jersey at 3:30 or Atruck In Broklyn NY. The Office of the appartment I am moving to closes at 4:00 pm. I now have to drive to Pa to get the Key and try to make it to Broklyn or Jersey City by 3:30. Now I have to try to find someone to move me after all this because all of my family member wwho were gong to move me are no longer available. I am typing this letter while on hold with U-Haul. Needless to say I am very unhappy.

We reserved a truck # 80074054 and went to pick it up and the store was supposed to be open until 5 and it wasn't open at 4:45. Besides the guy had given us the wrong directions and wasn't in the phone book. We called 1-800 Uhaul and were there for at least 20 min. We got home and he called and had "just stepped out." He had went to the bank even though he knew we were coming. We had to drive back over 10 minutes and didn't get the truck home until 6:40 and had starving kids and were not able to pick up our washer and dryer because they closed at 6. We also had to rearrange all the family that was coming to help us move.

The customer service at 1-800-Uhaul seemed to say it was my fault. They said we'd planned to have it at 11 but even the man knew we were planning to be there at 5 so their information was wrong. I had to beg to get my $50 rebate (they promise if you don't get what you want) after they basically blamed me for planning it at 11. They said I could get a truck in ST. George 45 minutes away which and would reimburse me for miles but what about gas!
MOST IMPORTANT we called a uhaul place in Enoch, UT to schedule the pickup. The truck came to Cedar City, UT 10 miles away. Not where we wanted and we have to pay miles to drive it back to Enoch to get our stuff and then on to Enterprise which they state is 64 miles from Cedar. We wanted a truck in Enoch not Cedar! Now we'll have to pay 20 miles more just to get the truck back to where we wanted it to begin with but they said that the truck couldn't come out to Enoch because that's where they took it from Vegas. Why do I have to pay for miles?!

This has been the WORST moving experience thanks to Uhaul.

I rented a van on 6/13/09 at 4:30PM FOR 19.95 for a day 24 hours and moved some boxes from our old house to a new house that evening, left my personal can there at Uhaul, came back about 10:30 pm returning the van, and going home with my car. I filled teh van with gas and left nothing in it.

Came back next day on 6/14/09 about 4pm and gave them the keys they charged me 55.72 and i paided with debit visa and later to find out on monthly statement they charged 80.00 to my american express and i called they said they said the van was dirty and no gas and there was no inspection of van or no mention of charges.

they cannot sneak on charges. i spoke to corporate faxed them proof of payment and on debit card and they have not respond< i am disputing the charge and they are crooks. i will never use uhaul again. i have been over charged 80.00 and they wont refund it.

i paid my bill on oct.3rd 2009,i put 339.80 on my account and they double billed me and wont return the overpayment.it was there error please help me now i have no money to get back and fourth to work for next two weeks.

on 9/19/09 I went up to rent a pick up truck for the day. I dealt with a person name Mike. I came home to advise my wife that the truck rental was quite expensive. We rented the truck for $19.95 a day plus $.59 a mile and used 60 total miles. My wife asked me how much the bill came to and it came to Mike stated that I needed to buy the insurance and never gave me the option to purchase the insurance or did he ever indicate that it was optional. I found out that my personal insurance would have transfered over if he had explained that it was optional. I would have provided my insurance policy number and/or my ID card that was in my glove compartment.

I felt that Mike did not provide me with correct information and made it seem like I had to purchase the insurance through him. I felt like he tried to take advantage of me and he may be doing the same to others. My wife called up there on Sunday and a woman explained that Mike has worked there for 10 years and he also explains that the insurance is an option. She told me wife that she would try to call Mike and she would call me back. She indicated that she was not able to get a hold of Mike and for me to call tomorrow to discuss this with him. My wife called him on Monday afternoon and he explained to my wife that he told my husband that he explained to him that the insurance was an option and that he does not benefit from it whether the customer purchase the insurance or not. She explained that it was his job to explain to each customer that it was an option in which he did not do. He then told me wife that since she was not there, how does she know what happened. She asked me if he ever explained to me that this insurance was optional and

Is U-Haul getting as bad as Hertz car rentals? I called U-Haul to rent a local van for several hours. They told me I had to have a credit card to rent a vehicle. I cut up my credit cards over 30 years ago and do not need one (or more). If I do not have the cash to buy what I want, I don't need it. Is good old U.S. cash not good any more? As far as I am concerned, U-Haul can kiss my Irish backside. I feel many others agree with me.

I placed a $100 cash deposit on a uhaul truck on Thursday 7/30/09 to be picked up on Friday 7/31/09 at 6:00 pm and returned by 9:00 am on Saturday 8/1/09. I arrived at the above location at 6:05 on Friday 7/31/09 and was advised by Jennifer (Manager on site) that the previous customer had not returned the truck. I waited patiently as the time neared 6:30. Jennifer's behavior was very sporadic and unpredictable. She seemed nervous and agitated.

I went into the office to discuss the issue with her and advised her that I had men on standby and time was crucial for me. I also had a landlord pressuring me to remove my things so that he could prepare the place for the next tenant. I asked for a discount on the truck due to the inconvenience, and she exploded. Her comments were (in a very loud and disrespectful manner) " It is not my fault that the customer did not bring the truck back on time! Why should I give you a discount? I can't make anyone bring the trucks back! I have a concert to attend and I paid $100 for the tickets, I will make it to my concert whether or not the truck is back!"

I asked for my $100 deposit and advised that I can just take my business somewhere else as I saw that I was dealing with an uneducated and unprofessional individual. She picked up the phone and said "wait, let me call a couple of my other locations and see if they have anything. She got on her cell phone and made a personal call to someone while she was on hold with Uhaul on her business phone. She complained to whomever she was talking to on her cell phone about how customers blame her for things that she has no control over and then ask for a discount. She spoke as if I was not standing there.

Around 6:35 the Uhaul truck finally shows up and I went ahead & got it for the sake of time. We left with the truck @ 7/8 units of gas. The truck was swept, filled back up with gas, and parked at the Uhaul location at 3:00 am the following morning. I went by to see her at 9:15 to pick up my balance from my deposit. The office was closed and she was no where in sight. I stopped back by around 11:30 and she was in the office with a couple of customers.

Immediately, I walked in the door, she started yelling at me stating that the truck was not cleaned, the gas was not put back in the truck , and the 9:00 customer had to take 30 minutes preparing the truck for their move. That cannot be true, because when I arrive at her office shortly after 9:00 am Sat 8/1/09, no one was there! She stated that I owed Uhaul International $91.00. We argued quite loudly in front of her other customers. She stated I have to finish with these people, I'll be with you in a minute. I obviously at that point did not want to deal with her.

I left and contacted her boss at Uhaul corporate the following Monday 8/3/09 and advised of the circumstances. He apologized and looked at the account history and stated that Jennifer had closed everything out so he was unable to make adjustments on the account. He showed a balance of $44.01 and we agreed that I would drop off a check at Jennifers office in that amount, call him back and he would go in and discount the truck rental rate, remove the cleaning fees, etc.

I was going to make the payment on Friday 8/21/09 and on Wednesday, August 19, 2009 I received a call from a Ms. Gardner of Focus Receivables Management Co. I advised the representative that I would have to give her a call back because I was at work. I called this collection agency the following day and was advised Ms. Gardner was not available. The representative tried to pull the account information and there was no information in the database. He thought that it was strange that I got a call from their office on yesterday and he could not acess the account information. He suggested that I wait on another call from Ms. Garber and she can discuss the balance and any payment arrangements.

The debt of $44.01 is less than 30 days old and the Uhaul corporation (Jennifer) has turned it over to a collection agency? I would like a complete investigation of the Uhaul Corporation in Marietta, GA and their mishandling of this issue as well as the manager's conduct and lack of professionalism and unethical practices being used.

I sued U-haul for abusive & negligent services and was award a Judgment in my favor. I attempted to rent a U-Haul for a friend. (I advise me of my experience and they fact that U-Haul has 1,000's of BBB Complaints.

My request was denied and I was told to contact 877-653-0490. I contact the company and was informed that they were dening service because of the law suit! The law suit was filed as a last recourse, and should have brought attention to a number of services issues. I intend to file a class action law suit for discriminatory practices, as there actions outrageous.

I allowed a couple to use my card for a reservation. The rep assured me that no charges could be placed on my card unless I came in to swipe the card. I went to that same office again alone and asked if any charges would be put on my card and was told no. When the couple did not pick up until the next day I was charged $50.00. I do not think that I should pay for their problem. Especially since I was told I would suffer no loss. That the card would need to be brought in by me to be charged. I need my money back please.

On May 27, 2008 I contracted with U-Haul in Round Rock, TX to install a trailer hitch and wire harness on my 2007 Kia Sedona Van. I paid $300.78. Initially, the wiring worked fine and there has never been a problem with the hitch. I pulled a U-Haul trailer to move my family from Central TX to Denver, Colorado.

From the time that I unhooked that trailer in Denver in June 2008 until Christmas day 2008 I never had a reason to pull another trailer. On December 25th I hooked a trailer on to my van to head back to TX for more stuff that was in storage yet. When I hooked the lights up they worked fine. As soon as I started the vehicle the trailer lights and the left rear tail-lights/brake lights didn't work. I pulled a trailer anyway without working lights as I intended to bring the vehicle back to the U-Haul center when I got to TX. Upon bringing the van to another U-Haul center and explaining that the lights weren't working, they hooked a new harness on and had the same result.

They told me that it was a problem with my vehicle. So I again pulled a loaded trailer without working lights (I have a wife and 2 children that were under 4). In May 2009 I brought the van to a Kia dealership to have it looked at. They discovered that the Kia wire harness was spliced in to the left rear lights causing a computer module to go out. So I had the new computer module and a Kia harness put on for $937.21. After all of this I filled out a complaint form on the U-Haul website and shortly after a representative called me and said that the claim was filed with Republic Western Insurance Company (RWIC). Several days went by and I still hadn't heard from RWIC so I called and spoke to Kathy R. She asked me to fax all of the receipts from the work at Kia.

Again several days turned in to several weeks and after calling her again she said that the claim was denied due to the length of time that had elapsed since the original work. I explained to her that I had only pulled a trailer twice. She said they would review it again.

Finally on July 27, 2009 I spoke to Kathy's supervisor, Kelly who said again that the claim was denied due to Kia not specifying what caused the damage. Here is exactly what Kia wrote on the invoice: "Found U-Haul aftermarket hitch and wire harness damaged non-serviceable relay inside rear access module". Now in talking with Kelly she said I could have the dealer explain in writing that was what caused my electrical problem. I explained to her that it is clear there already as there is no comma or period after the word "damaged" in that sentence and therefore you'd have to read the sentence completely to see that it was the harness that caused the problem. No luck. She told me that U-Haul was sticking to their decision and that if I didn't agree I could take U-Haul to small claims court.

I am beyond dissatisfied with my experience. I have never had poor customer service with Uhaul before. This was the first time I have ever made my reservation online and I normally call around and physically drive up to the office. Upon receiving my reservation confirmation via email I called to make a change, only to find that the number provided was useless. It rang and rang and NOBODY EVER answered it. I called it 5 times. I had to call another number to get the regional office's number.

I ran into VERY POOR customer service. They answered my call only QUICKLY put it on hold. I received absolutely NO greeting. That happened 4 times before someone finally answered the call only to quickly rush through an introduction to put me on hold again. It took me 6 times before I finally got through to someone who didn't appear to be rude or inexperienced with customer service. I got my rental set up and I was to pick it up in Baytown at noon on Saturday.

On Saturday at 11:30, I showed up because I was going to wait for the 19'/16' truck that I reserved only to have the service guy tell me that it would NOT be there until 4PM. Four hours after I needed it. I had plans and things lined up that had to be cancelled because the Uhaul wasn't there when I expeceted and depended on it to be.

The regional office was able to get me a bigger truck (26') and I had to drive to Pasadena to get it. I am not happy about that. I was told that this weekend was a busy month - and for some reason Uhaul didn't have much available. I drove to Pasadena and they told me that they had problems with the truck but those problems should have been repaired. I told them that I didn't need the rental but one day, and the Baytown location was open on Sunday.

They were not open on Sunday but said that they would meet us up there so we could drop the truck off and exchange vehicles. They NEVER showed. We waited. We couldn't leave the rental because they had our vehicle locked in their gate.

In addition, 3 hours after picking up the rental - we received 2 voicemails from other Uhaul people stating that our reservation was ready and they had PLENTY of rentals for us to chose from. The ramp comes completely out of the truck because the stoppers were incorrectly installed and did not keep the ramp from coming off - so we had to struggle with the equipment for 3 hours to get it back in the truck.

Not only did I recieve poor customer service, I was forced to keep the bigger Uhaul and extra day, it malfunctioned, AND I was charged $50 (FOR NO SHOW ON THE RESERVATION) plus a $20 NSF fee .

Here is our story and the original complaint sent to U-Haul along with 28 other pages of receipts and documentation that they asked us to send in. we also have pictures of all damaged and lost products we were told the insurance we purchased would cover that they are now refusing. Here is our complaint letter:

"This letter is to complain about service I recently received from U-Haul, as well as the mechanically unsound vehicles that were rented to me. I cannot believe a company like U-Haul would risk people's lives by renting trucks that break down several times a day, are virtually un-controllable and have engines that aren't getting air because the air intake hoses are crushed!

I picked up my 26' truck on July 8th in Muskogee, OK. I picked up the car trailer and 12' trailer on July 9th in Muskogee Oklahoma. We did not have any trouble with the car trailer or trailer but we had unbelievable trouble with the 26' truck. Throughout the ordeal, I had to call and explain my problem to several different people, several times because each call had a new incident that had to be created. Needless to say, I was quite frustrated especially during the first 2 days and even more frustrated on Monday when the truck broke down again about an hour from our destination!

"I expected a much higher level of service from your company, and I am quite disappointed in the quality of the U-Haul trucks as well as the lack of assistance we received to resolve this problem in its entirety, which will be explained later. Because I do not want to spend any more time on this problem and because this move cost me three times as much money than I had (due to the 4 day ordeal of dealing with your broke down trucks), I am requesting immediate refunds of the 2 trucks you rented me, the gas for them, the food costs and hotel rooms for each city the break downs occurred in. If you do not issue my refunds within a timely manner, I WILL hire an attorney to begin the lawsuit process. In fact, I have been considering a class action lawsuit as I saw 3 other broke down U-Hauls on the side of the highways over the 4 days we were traveling. I obviously am not the only person with this experience. I am prepared to do whatever I have to do to get our money back and to make sure that this happens no one else. Your trucks put all of our lives endanger as well as everyone elses on the road which is simply unacceptable.

"Our trouble started with 26' truck on Friday, July 10th. The truck continually died on the highway and we had to try to maneuver the dead truck off of the road safely, which was very difficult. Finally, in Shamrock Texas we had called road-side assistance and they sent a plumber (yes a plumber) out to look at the truck and lead us to a station where they said the truck could be looked at. At this time it was 108 degrees outside and my pets were suffering heat stroke; we rented one hotel room until someone told us what was wrong with the truck which was about 3 hours later. We were told the truck couldn't be driven in the heat and to wait until morning to drive it so we had to rent 3 more hotel rooms. These 4 hotel rooms totaling $244.20, shown by the attached WESTERN MOTEL receipt paper. While we were waiting for the truck to be looked at, the rest of the party who didn't go immediately to the hotel decided to go eat until we received word of whether or not we had to stay. We have a bill from the Irish Leaf Grill in Shamrock Texas for the amount of $50.71 and since the rest of the party ultimately did have to stay the night, breakfast the next morning cost $9.69. We expect these 2 meals to be refunded.

"In addition to the hotel and food bills, we had to hire a driver because we could not control the truck or handle it when it was dying on the highway. Neither my daughter nor I have the physical strength to control a dying truck. We also did not trust the mechanical safety of this truck and it was a darn good thing we did hire a driver given the mechanical problems we had over the next 3 days and given the fact this truck ultimately ended up with a partial load, making it even more un-controllable and unsafe. THE TOTAL REQUESTED FROM SHAMROCK TEXAS BREAKDOWN = $304.60. THE BILL FOR THE DRIVER WE HAD TO HIRE, BRAD HALE, CAN BE PAID BY YOU AS WELL. HE CHARGED US $1.25 PER MILE @ 787 MILES TOTALING $983.75. HIS ADDRESS IS ON THE BILL AND I PROPOSE YOU SEND HIM A CHECK DIRECTLY.

"On Saturday, July 11th the 26' truck problems continued. Again, it died on the highway and we had to try to maneuver the dead truck off of the road safely which was very difficult. Finally, in Tucumcari, New Mexico we had to call road-side assistance again to send a mechanic out to diagnose the truck--again. Yet again, we rented one hotel room until someone told us what was wrong with the truck which was several hours later. We were eventually told the truck had to have new air intake hoses because they were crushed, which causes the engine to not get air, which is why it was dying and that we would have to wait until Sunday (Sunday, July 12th) morning at 10:30 am before we could pick it up. Again, we had to rent 2 more hotel rooms. These 3 hotel rooms totaling $142.98, shown by the SUPER 8 receipt page.

"We spent hours on the line with U-Haul asking for a new truck and movers to re-pack our stuff into the new truck because we paid movers to properly load out truck per U-Haul specifications. We also spent hours trying to obtain financial assistance for the hotel rooms and food costs. We also had to purchase road supplies to do laundry and to take care of the pets for the remainder of the trip. Later that evening on July 11th, Jack's Auto Repair who was sent out to diagnose and repair our 26' truck, proceeded to tell us they would not release our truck to us because they said they knew it was over weight without showing us a weight ticket. When we called and asked for a weight ticket, Jack got very upset and told us if we wanted a certified weight ticket we would have to pay for it and he just knew it was over weight so if we wanted our 26' truck we would HAVE to rent their broke down 14' truck to off-load some of our weight into. So now instead of having 1 mechanically unsound truck I now had 2 mechanically unsound trucks that we had to try to drive.

"Again we called U-Haul and told them was unacceptable and we wanted new trucks that did not have to be repaired but the only answer we received was that we had to move some of our load. The mechanical issues with the trucks were NOT addressed. Our financial troubles were also NOT addressed. I am extremely disappointed in the customer service we received over the 3 day ordeal. We ended up having to pay $335 for the 14' mechanically unsound truck with a crack in the middle driver's side windshield, that we had to constantly fill up with gas. So I expect the cost of that truck to be reimbursed; not only because your U-Haul representatives illegally rented us a truck (it is illegal to rent a truck with a crack across the windshield on the driver's side--I checked with Department of Safety) but because if the box of the 26' foot truck cannot handle what you said it could handle, a 7 room house, then that is poor design and bad engineering on U-Haul's part and you should not make trucks with boxes that hold more than the cab can haul. It is plain and simply poor design and bad engineering and not the general public's fault.

"We didn't even have a 3 bedroom house in that truck and it still managed to be over weight (according to Jack's Auto Repair). Also, according to Jack's Auto Repair the weight limit issue had NOTHING to do with the crushed air intake hoses; these were two separate issues. Anyway, we paid to have that 26' truck packed properly, to U-Haul's specifications. We printed the rules online and called the U-Haul local office to verify the instructions and nowhere did we read that we were supposed to partially load the truck, go weigh it, partially load the truck and go weigh it, partially load and go weigh it until it met a certain weight.

"Not only that, but the U-Haul office in Muskogee Oklahoma made no mention of weight issues (Department of Safety told us it is the responsibility of the U-Haul representatives to explain the weight issue to everyone who rents a U-Haul vehicle.) even when we called to verify the loading instructions. In addition to all that, the driver we had to pay to drive the truck because of its mechanical problems and because we did NOT trust the truck, said the truck was way more difficult to handle with the partial load. He said the truck constantly felt like it was going to turn over because the weight was now uneven and part of the truck had weight and part was empty. There was no longer a balance which actually made the truck un-safer.

"In addition to the hotel, basic supplies and food bills, we had to hire a driver to drive the 14' truck because we did not have a driver with us and because this truck also had partial load, making it un-controllable and un-safe. This truck also had a crack on the driver's side windshield blinding my driver every time the sun hit the windshield. The crack was right in the line of sight, making this truck even more unsafe. We were forced to take this truck and had no plan of having an entire extra vehicle to drive.

THE TOTAL REQUESTED FROM TUCUMCARI, NEW MEXICO BREAKDOWN = $425.88. Hotel Rooms @ Super 8 = $142.98 (See Super 8 receipts). Food Bills = $122.51 (See all receipts for Tucumcari, NM --Golden Dragon, Kmart, ice cream place). Supply Bills for laundry, pets, ties for 2nd truck = $160.47. THE BILL FOR THE DRIVER WE HAD TO HIRE, RAELYN HALE, CAN BE PAID BY YOU AS WELL. SHE CHARGED US $1.25 PER MILE @ 585.6 MILES TOTALING $732.50. SHE ALSO LOST 3 SHIFTS OF WORK TOTALING $325. HER ADDRESS IS ON THE BILL AND I PROPOSE YOU SEND HER A CHECK TOTALING $1057.50 DIRECTLY. YOUR TRUCK PUT HER LIFE IN DANGER, THIS IS THE LEAST YOU CAN DO.

"On Sunday, July 12th we continued on our mission but got a very late start due to the truck fiasco at Jack's Auto Repair, causing us to have to drive again in hundred degree heat, again causing the truck to break down and die in Albuquerque, New Mexico. Yes, the truck died again. At this point the driver had determined the mechanical problems with the truck were not fixed as it was actually driving worse and every time the gas tank got to half a tank the truck died. So we had to constantly fill the truck up with gas in attempt to keep it from dying. It still died several times but we tried. We did call and document every time the truck died-- regardless we stopped and ate to give the truck time to cool down. You can pay for that meal too totaling $63.76. See receipt from Albuquerque Country Market.

"Since we got such a late start on this Sunday and had breakdowns along the way we ended up having to stay at Super 8 in Gallup, New Mexico totaling $179.97. You can pay that bill too. We ate a free breakfast that day so there are no receipts for that. FYI - I am not charging you for our Thursday night motel because we would have had that one anyway. But we were planning on driving 9 hours one day, staying a night and driving the other 9 hours the next day. So we should have been here on Friday, Saturday at the latest on our own plan. The goal was to be here on Friday the 10th.

"THE TOTAL REQUESTED FROM NEW MEXICO STOPS = $243.73. Hotel Rooms @ Super 8 = $179.97 (See Super 8 receipts). Food Bills = $63.76. On Monday, July 13th we again continued on with our trip at about 7am. It took us from 7 am to 3:30 pm to go less than 300 miles. WE had to stop for gas so many times and we even had a breakdown in Flagstaff, AZ. The darn truck broke down again! This time I was furious, actually furious does not even begin to describe it. I don't even have words for how angry I was at this point. We call roadside assistance and demanded they tow the damn truck the rest of the way but my driver decided to fill the gas tank up again and give it a try after the engine cools down. At this point we ate at Olive Garden in Flagstaff, Arizona which totals $35 + $54.06. The $35 bill was for 3 of us and the $54.06 is for the other 5 people in our party, including the two drivers. THE TOTAL REQUESTED FROM FLAGSTAFF, ARIZONA BREAKDOWN = $89.06

"Now, there is the issue of the fact that neither truck was running properly due to their mechanical problems. The 26' truck could not get to half a tank of gas without dying and the 14' truck that supposedly had a new fuel pump in it on Sunday the 11th by Jack's Auto Repair in Tucumcari, was getting less than 150 miles per tank. We called Jack's Auto repair and they said that this was a U-Haul problem not theirs and that the truck should be getting around 10 miles per gallon which would be 300 miles plus per tank of gas. The truck didn't even have a full load so I think it should have got more than 10 miles per gallon. We were told by multiple customer service agents that we will be reimbursed for the gas on these 2 vehicles because this was just ridiculous. The total for gas bills are as follows:

THE TOTAL REQUESTED FOR GAS FROM THE 26' TRUCK IS = $608.75. THE TOTAL REQUESTED FOR GAS FROM THE 14' TRUCK IS = $314.73. In addition to all of the above, I expect full refunds for the 2 mechanically un-sound, unsafe, terrible running trucks you rented us. These two trucks put everyone's life endanger and the 14' truck was illegal to rent because of the crack in the windshield! I cannot believe the condition of these vehicles and how poorly they ran, especially with partial loads. This move was like a nightmare that you can't wake up from. We were told to call several different offices before we got to the right person who could handle this claim. We were told to go see the manager at the Prescott Valley U-Haul to show him our receipts and what not; he couldn't do anything for us so that wasted 2 hours of my day. We got the run-around when we asked for new trucks.

We got the run-around when we asked for someone to pay the hotel bills. The situation has been un-real and handled poorly. We lost all of our food in our 2 freezers as well as all of our refrigerator food. We had 8 people to feed during the trip. We lost over 50 pounds of candy product for our business that was in one of the freezers and at least $600 in meat, vegetables, fruit and other groceries that were in the other freezer. We lost at least $75 in candy making supplies. My $500 glass & screen terrarium got crushed due to the off balance load in the 26' truck after we were forced to move some of the load. Yes, I have pictures of everything mentioned here. THE TOTAL REFUND REQUESTED FOR THE 26' TRUCK IS = $844.42 (You can deduct the cost of the insurance from this.) THE TOTAL REQUESTED FOR GAS FROM THE 14' TRUCK IS = $335.00

Also there is a matter of one of the people in our party missing 4 shifts of work because of all of the delays caused by the breakdowns. I expect you to reimburse him for his lost work shifts totaling $400. His bill is attached and you can send him a check directly. See bill for Ryan Hughes. In summary, the total amount we would like refunded/reimbursed to us totals $3166.17 and that can be submitted directly to our bank account or refunded to a credit card. Please call me for this information when you are ready for it. That amount does NOT include the bills for the 2 drivers and other person who missed shifts at work.

Remember that we were never given ANY proof of our original truck being over weight and until this day we still don't have proof. Also that truck was supposed to fit a 4 bedroom house we didn't even get a 3 bedroom house in it! We had to have a 12 foot trailer., 2 pickup trucks and still left a horse trailer full of plastic bins in Oklahoma! So I still do not believe the truck was overweight. Regardless of the weight issue BOTH trucks were mechanically unsound, ate gas like sumo wrestlers eat food and were so hard to handle especially when the big one died on the highway! U-Haul will not acknowledge any mechanical or safety issues with the trucks!

They swear the truck is mechanically sound even though that's what they told us when we picked it up yet it had crushed air intake hoses that could have caused the engine to explode. Every day they call wanting to give us $580; and we keep saying no way on earth is that even acceptable! We lost almost $3000 just in food and candy product and chocolate that were in our two freezers! Today they called and stated they will refund $580 as final payment. We said feel free, but this is in no way final; we are not signing or agreeing to anything final for $580 dollars! The fight goes on.

Feel free to print or use our story and I DO NOT recommend ANYONE use U-haul because their equipment is NOT safe and their customer service reps continually lied to us.

We recently moved back to oklahoma from texas to buy a house. In the long process of closing we were staying with friends so decided to store our stuff. We decided to pay the extra 8 a month for insurance just incase. Well we went to get our stuff after getting our house and realized we had severe water damage which I believe was from a storm 2 days prior. We weren't worried because we thought we were covered by the insurance. We called the insurance company to get it taken care of only to find out if the water didn't come from their walls and came under the door they refused to cover the damage. As far as what I see one way or the other uhaul should be responsible if it came under the door it would of been due to lack of proper seals. And what was the point in payin coverage up to 5000 if they aren't going to do anything. I need to know what my next step should be to get this resolved asap. My kids beds are ruined along with ours and other brand new furniture not to mention irreplaceable pictures and we aren't rich.

I rented a truck in Cleburne, TX (insurance was purchased). When I was pulling into the property from which I was moving, the top of the truck was damaged from a limb. When I returned the truck in Grand Prairie, TX, I was told the insurance covered the damage. Today (about a month and a half later), I received a phone call from Republic Western Insurance telling me the damage was not covered and that I needed to file on my personal auto insurance. When I asked how much, I was told "about $2,000.00 so far".

I made reservations at said U-Haul 'dealership' (Canton Water Systems) in Canton, Ohio for a 10' Truck and Car hauler one-way to Cumberland, Indiana. A distance of alittle over 300 miles. The issue is the contract stated the Mileage out was 4033.9. Unfortunately, I did not confirm this when I got into the truck nor was I reminded to confirm this by the 'staff.' I had numerous other things on my mind, being in a strange town, hauling a car for the first time and across state lines, wondering if their 2 straps are going to hold, etc.

So when I returned the truck and trailer the next am, (the U-Haul on Shadeland ave., in Indianapolis) they stated I had driven over 688 miles. Now they are wanting me to pay an additional $150 plus dollars.

My contract was placed on hold, since this was a Sunday, the manager would have to review it the following day and then call me. Today is Wed, I have not received any calls, however I did receive an attached contract in my email today, I'm not sure who it is from since there is no name, no greeting, no salutation, just "Your U-Haul contract is attached"

I suppose it's my own fault for not double checking, but they don't make any attempt to believe the customers side of the story.There is the possibility they wrote the wrong number down. I left a message at the local U-Haul for the General Manager...still waiting for that phone call.

My Girlfriend and I just bought our selves a house. So April 10th we rented a storage unit at Uhaul in Manchester (S. willow st locationg) so we could start moving in the non essentials into the unit that weekend. Stuff we knew we wouldnt need until we got into the new place. Her son's school work and pictures my racing stuff (numbers and what not) three or so box's (and I am talking 20 inch wheel box's) full of dvd's, xbox 360 and playstation games blah. And all kinds of other stuff. So last week we rent a truck from them also to move everything to the new house. The closing was suppose to be over the weekend it ended up getting changed to mid week.

So we called Uhaul to let them know we would need the truck longer. They say no problem and to keep them updated. So thursday comes and we plan on returning the truck that night. At 7 am that morning they call me and say they are going to call the police and report the truck stolen if I don't bring the truck back right away. Even though we had just called them the night before to update them. Plus they have all my info on file credit card I.D address etc etc.

So we empty the truck really quick and bring it back to them that morning. Making me 2 hours late for work. So thats reason one why we are not happy for them. Which brings us to the storage unit and last night.

I go there last night to get our stuff out before the month is up and they cant find us in the system. After 10 mins or so they find us and say they moved us out the 20th of April. 10 days after we moved into it. So the next logical question was well where is our stuff. Answer "I don't know". So after fighting with them for about 45 minutes they say they cant do anything cause the manager isn't there and to come back in the morning.

So fine we go back first thing this morning to find out they threw all of our stuff out because they thought we moved out. We had a contract with them until may 9th. They decided that since we hadn't been there in a few days we must have moved out. They didn't call us email us write us they just did it. So let this be a warning to all of you. Do NOT use Uhaul for anything. They will either threaten you or throw you Stuff away.

The best part is the guy that moved us out with out reason is also the same guy that called and told me he was going to call the cops on me.

I rented a 10 foot truck and an appliance dolly. I did not realize at the time that the truck did not have a ramp. When I called the office to see if I could get one, Kevin, the manager, told me that they did not have one for that size truck and told me to figure it out how to get my appliances on the truck without a ramp. When my husband and I decided that we were not going to risk injuring ourselves, we decided to return the truck (which was few hours following the actual rental occured). We were unable to use the truck for its intended purpose.

At the U-Haul location Kevin told my wife that it was her fault that she didn't ask the appropriate questions when renting the truck, (which I have never helped a friend with a move and not have a ramp on their U-Haul, so I thought the ramp was standard). Kevin told me that if it were his wife to make the reservation, he would make sure that she could handle her business. I thought that the manager, Kevin, was extremely unprofessional. Not to mention him being a racist again white people! I was the only white guy in the store and each staff member was black. I was very nervous and long story short left fast I promise you that I will never use U-Haul again, and I have already informed all friends and family about my experience and how disappointed I was in the service that was provided to us.

On Feb. 27th I rented a 14' Uhaul truck for a local move. I payed an additional $14 for insurance on the truck. When I pulled into the driveway of my new appt I did not notice a large low hanging branch.

The Mother's Attic section of the truck hit the tree branch and was damaged. When I returned the truck around 7 pm, the Uhaul employee inspected the truck with a flash light and saw the damage. I told him that I had payed for the insurance and was not liable for the damage. He then told me that roof damage was not included in the rental and I would have to pay an additional $973 for damages. I said I was not aware of this clause and refused to pay. He stated that if I did not pay now the charges could be doubled if an appraiser was called out. And I would never be able to Rent from U-Haul again. I never signed for any damages and never received any paperwork.

The next day I checked my American Express account on line and the $973 had been charged to my account. I called American Express that day to dispute the charge. About 2 weeks later I received an email from American Express that the charge had been removed from my account. On Feb. 9th I received a letter from U-Haul's collection agency demanding payment. How should I proceed? Thanks for your help.

they told it should be 170 dolars with tax and insuarnce to do a quick trip from nj to my instead we were charged over 700 dollars at this location not only that made us sign a promisery note for the rest after they charged 350 with authorization

the mental stress of worrying about coming with 350 that i was charged plus another 350 just so i could move a matress

Went to storage bin to store some personal paperwork. VA stuff. I was shocked to discover i had been robbed with no signs of forced entry. Both locks are still on the door. Items stolen were inside a building, on the second floor. Building is cloased at 7pm Monday through friday. The building closes at 5 pm on sat. and sun. Due to the fact i did not have the optional insurance,uhaul does not want to pay me anything

over $5000 worth of personal effect were stolen.Most of which can never be replaced, even i i had the money,A coin collection.Mint proof sets from us mint. A zippo lighter collection,that were all investment grade. Lighters that had only one run of being made. Like a norman rockwell set of 4 lighters.Everything and anything that was worth money was stolen.Every box, storage container, had been looked through. Entire boxes of things were stole. It was an inside job plain and simple.

This is a copy of the email submited to UHAUL. Unfortunatelly I no longer have my contract once it was damaged by water. Can I still file a small claim against this company even though I don't have a copy of the contract and I don't believe the company will provide me with another one? I rented a storage facility back in January 7, 2009. At first what attracted me to the location was the fact that all what I had to pay was the first month, and the second month was just $1 dollar. I rented a 5X5 unit at L & H Storage in Martinsburg, WV, location that I acctualy found while seaching [Uhaul] website. I just recently terminated my contract due to no longer needing the space.

On January 7th, I paid $76 on my credit card, the amount was supposed to be for the first month, the $1 for the second month, the third month and a refundable deposit . Each month was $ 25, with the exception of the second, the deposit was $ 25. I terminated the contract on February 28, 2009 and I expected to receive a refund for the third month and my security deposity ( $ 25 each). To my surprise my refund was only $ 29, and after trying to reach the owner of the facility over the phone, I finally went back to the location today ( 03/19/09 ) and spoke to him in person. His explanation is that I was charged $25 for the second month and I would have being charged $ 1 for the third month if I had stayed with the space, so my refund was correct, because that included some days from January and my $ 1 for March.

Wasn't the promotion supposed to be the SECOND month for $1, and not the third one? Is his practice of charging a security deposity correct? Why I am not charged a security deposity when I reserve a storage space through website?

My brother and I went to this U-Haul to rent a trailer dolly. We needed one since his car got stolen and when the police found it, it was stripped so we needed the dolly in order to transport his car back to our home. Well, when we got there, the U-Haul technician checked out my vehicle which is a 01 Jeep Cherokee V6 and claimed that it could only tow 2000 pounds and that we would be unable to tow with the vehicle. After pointing out to the man that it was in fact 5000 pounds they told us that we would be able to tow with the vehicle.

We didn't bring our ball with us so we told them that we would need one and they said okay, then when we asked what the total amount we would have to pay the woman at the counter told us $43.25. We agreed and left to retrieve the stolen car. When we came back to return the dolly they told us that the total amount to be charged was $54.07 not the $43.25 we had agreed to. They told us that the ball that we rented was $10.00, and that we agreed to pay it when we signed the contract.

However, it was not verbally told to us that the real total (because it was actually an estimated amount and we asked for the total not the estimated) amount would include the ball. After arguing with the General Manager who refused to adjust the cost we paid the $54.07 and left. It will be a cold day in Hell before I ever go to another U-Haul.

UHAUL GAS SCAM I rented a Uhaul truck from the above company and when I got there my reservation was cancelled without my knowledge. I did not cancel the reservation and when I called customer service, they could not give me any information, they just said that it was cancelled. I had to get loud to get a rental that day. When I received the truck I was told that the gas was above half tank and they gave me a contract with a picture of the gas gauge. I was told that I would be charged $30 if I do not bring it back with the same amount of gas.

Before I brought the truck back, I went to the gas station which was less than a mile away and I placed the gas at the exact mark where I got the gas and spent $27 to do so. A day later my credit card was billed $38.98 in addition to my rental charge. This is an outrage. I was told to leave the key in a drop box because the office would be closed on Sunday evening when I was to return the truck, therefore I was not able to get a proper check out.

Now they are stating that the gas was below half tank when I brought the truck back. I filed a complaint with UHAUL. I think this is a scam they do to try to get people to put more gas than they need to in the truck. They have a flawed gauge measuring tactic that is very unfair. Something needs to be done about UHAUL, who consistently tricks customers.

I was overcharged for gas at UHAUL in the amount of $38.98. I need to get back this money!

picked up trailer after big hassel, pciked up at 10am. told had to ave ack by 2pm for the same price as they have no one in later that knows how to return on Saturday. Told them that was impossible and they became rude. Did get trailer, handed us the paperwork, would not come out and hook up or inspect, we had to move multiple trailers to get the one we needed. Extrmely rude to deal with.

Filed complaint with Uhaul still no resposne from Novemeber. Unfortunately we had to rent a trailer again, this time they were friendly but person their had no idea how to do, had to call Uhaul and do it on phone iwth them. Again did not come out and help or inspect. We had to stop and buy electrical tape as wires to light were cut, the trailer had no visible lighting or signals. Fixed it ourself, reutrned the trailer within 24 hours now charged for 2 day rental, why they have no clue but still fighting to get money returned. TERRIBLE to work with and district manager D. Thompson NEVER return calls

stress, carged for service not used

I went in to rent a truck. I talked to the sales person, A. Jimenez about the truck I needed. 14' size truck. I was going to sell antiques at the antique outdoor flea market. I had pulled my drivers license, credit card, and insurance card. As he proceeded to write out the contract, he told me about the insurance they had called SaveMove for $14. I told them I had my own insurance but he and another coworker kept insisting that I get this Savemove I felt bullied into it but I need the truck and it was getting late. I still had to load it up and drive all the way across Los Angeles at 3 am. So I agree to purchase the $14. The told me it would cover any damages done to the truck. I asked if I should do a walk around to inspect the truck. They told me that wouldn't be necessary because the SaveMove would cover any new damages. They did also told me to be careful about the overhead. OK. No garages, low bridges, tree, or drive-thru. Got it. All I needed to do was sign the contract and I could go on my way. I did.

As I walked to the truck I noticed it was so beat up, scratched and dented all over and I just felt sick about it. The truck drove ok but the side mirrors kept folding with the wind pushing them. I dropped off the truck after hours. I reviewed every rule and made sure the truck was secure and cleaned. I called the next morning to make sure all was well and to see how much I was going to be charged. They told me all was well but I had overhead damage. I told them that couldn't be because I never went under any low structure. He told me to come down to the U-HAUL and view it. I came down to the U-HAUL and talk to the manager M. Newbold. He showed me the damage. It was on the right side of the truck. The very top lights, one on the right front corner and one on the right back corner. The plastic lenses were missing. Micheal insisted that I hit a tree and it knocked off the lenses.

I told him that I paid for the SafeMove and it should cover it. He then told me that the SafeMove policy didn't cover overhead damages. I told him that the side of the truck is not considered overhead but he insisted and told me I had to pay $40 for the damages. I did. What could I do. I knew he was cheating me and just wanted to get more money from me but I had to close out the contract so I can proceed with my life. After wards I contacted another manager from another U-HAUL and asked are the two light on the top right side considered overhead and she said no. Absolutely not. She asked me if the aluminum had been dented because it is soft material and would easily have gotten dented if I had hit something. I said no. She told me that anything, like wind or rain could have taken those off.

I also contacted the Orange County district U-HAUL offices and talked about my concerns. Marlean, the woman I spoke to, agreed that Micheal should have dealt with it thru the SafeMove insurance and that the lights on the side are not considered overhead. I have photographed the lights in question. Beside all that. U-HAUL is suppose to put stickers on all old damage so that when any new damage occurs, it could be identified as new damage. The truck did not have any stickers on any previous damage and at any time Michael could accuse me of and scrapes or bumps. There was nothing to identify it as old or new. It was his word against mine. And when I told him that his employees told me not to have a walk around the truck because the SafeMove would cover damage, he insisted that I was lying.

I feel cheated and robbed out of $40.

rented a van at san antonio store san pedro store, over charge 140 bucks for for insurance when i told them I had AAA insurance coverage. I was told they had no choice, I did not authorize this charge and just got the runaround from this store and uhaul.com will never rent another vehicle from this unsrupulous company I was rip off

told by call center thay had to charge this for this vehicle, clearly marked 19.95/day plus milage. I would of rented one from the airport with unlmited miles if not misinformed by their employees and management, I signed up for three days and was charged for 14 days of coverage never authorize this charge. no response from corporate head quarters

Returned a truck at the same level of fuel as it left, but got charged a refuelling fee. This is after a 256 km trip that resulted in over 80 L in fuel consumption for an oversized truck.

$26.25 extra in charges. This would imply about 4 L were added to the tank. Given that a 50 L fill-up raised the tank half way, 4 L made no difference in the level on the tank gauge.

This is the third time I have rented a Uhaul this year and I will never rent a Uhaul ever again. In August I had to move unexpectedly because I was renting from someone who decided to sell their home. Firstly, the date that I had reserved the truck was put into the system incorrectly and my truck was not available the day I needed it. I then spent almost 4 hours on the phone with corporate because the woman in the Winchester, VA location refused to help me.

After being on hold and being transferred more than 10 times, they said they found a truck for me - at the location that I was previously at (the location that said they did not have my reservation). Several weeks later I received my credit card bill and noticed that I was overcharged. I spent another couple hours on hold and being transferred until finally someone credited my card back. My second move was into an apartment. I was overcharged once again, the woman at the Uhaul center in Winchester, VA was incredibly rude, and I spent 4 hours on hold at the corporate center trying to figure out how to get credited.

Also, both times nobody called to confirm our reservation and when we asked the woman at the desk, she said with an attitude We always confirm - which they obviously do not. Then, to make my second move even worse - we called the phone number on our receipt to find out where to drop off our truck, and nobody would answer the phone. The line was busy ALL DAY Sunday AND Monday. There was no voicemail and we could not get a hold of a live person on the corporate number so we were stuck with the truck for two days.

On Tuesday someone finally called us and gave us an address, and then we were charged a late fee. This was disputed and finally credited a month later. Less than 2 weeks ago I moved into my new home from Winchester to Burke, VA. The only place near my residence was a Uhaul so I unwillingly used their service once again. We got a reservation call which was nice, the woman at the center was actually nice, and we got all the way to our destination and dropped the truck off where it was supposed to be dropped off around 12-1230am Sunday morning (it was due at 930am).

The next day I got a text message saying that our truck was late and that we would be charged. I called the office and they said that I must've turned it in at the wrong location even though we had the address written down. I asked them to look again, and there it was - in the parking lot. They said they would take care of the late fee, and then I got my credit card bill with the late charge on it. This will be the last time I use Uhaul.

There has been correspondence and unsatisfactory compensation to date from Uhaul. I rented a 16 foot Uhaul truck in Chatsworth, CA. We pulled off the road at approx. 4 pm in Corning, CA. The engine was smoking and the truck was unstable. Come to find out the right side tire was close to coming off...no wheel bearings left to speak of. Had to stay in hotel overnight. Uhaul didn't get us help until close to 1 pm the following day. We got towed 40 miles to Redding, CA where they transferred my load to another truck. We finally got on the road at approx. 4 pm. We made it approx. 2 miles down the road and the brake warning buzzer started sounding.

Long story short, had to stay again overnight in a hotel. The truck was repaired at 12AM. All of this took place in the pouring rain. I was traveling with 2 dogs and a cat. I had flown 2 drivers from Washington State to help do the driving (I had my car, and the Uhaul truck) as to expedite the drive between 4 drivers. Not only was my son and the driver of the Uhaul put at risk TWO times with Uhaul Vehicles that were not safe and road worthy, I also had the additional expense of paying for the extra time of the drivers that I had flown over to help. Not to mention that a simple move turned into a 3 day nightmare.

UHaul gave me partial compensation, and to this day NEVER sent either me or my sister (who was in contact with them) of the transcipts of our phone calls which we requested (and were promised) several times. Uhaul needs to seriously be made responsible for the unsafe vehicles that they put on the road. I have correspondence from the whole fiasco, with detailed facts that are too numerous and long to write down here. I still demand payment for the drivers that I hired - and feel it should come out of Uhauls pocket, not mine.

What has happened to this company??? My son and I rented a truck from Uhaul - the customer service at the Simi Valley Uhaul is terrible - the General Manager was arrogant, condesending and rude to my son and myself. My son is a returning Vet from Iraq only to be treated like garbage by this General Manager at Uhaul.

We put down a deposit - cash is no longer accepted as a deposit because Uhaul thinks all americans are thieves and trashy people. We actually were told this by another Uhaul employee - So they put a hold on my visa - after we paid everything in full and returned the truck in perfect condition only to not recieve my deposit of $99.24 back - there still is a hold on this deposit on my account for over 2 weeks. The deposit charge that I approved was on $75, but they ended charging me $99 - $24 more then what I authorized.

As a result of Uhaul holding on to this deposit - it has made it hard to pay my rent on time - I did - but I was short and had to borrow money to cover my rent.

I drove the rental truck a total of 30 miles, this includes back to Uhaul and I was charged for 46 miles? I asked the guy working inside Uhaul if there was a chance the odometer was not functioning properly and he said they all work properly. I told him my old house was 4 miles from new house and I did exactly 3 trips, that would be 8 miles round trip x 3 trips = 24 plus 6 miles at most back to U Haul = 30 miles at most! They still charged me .99 per mile at 46 miles. The gas gauge flexed up and down while driving and when I put gas in to bring it back at 3/4 tank the gauge didnt move so I turned on key while gas was going in truck to see how much I was putting in and it wasnt moving, when I started truck in went up and I put too much in. I think and many others think that they tamper with odometers and gas units some how too make extra money off of people. The customer service is absolutely horrible! I will use Penske or someone else in the future.

They first weren't open the hours they had posted on their door or the hours that the national office told me they were. Then when confronted about it refused to return my calls. Then made up false reasons to charge me an additional 27.09.

The economic damage is that i paid 27.09 for her lies.

I rented the truck, a very very old truck. When I was done, I filled it up to exactly where they gave it to me. and just to make sure, I calculated the mileage as 8mi/ga as I was filling it up. When I got my credit card, I was charged $60 for gas! What? $35 for the first gallon Debbie said, who was so rude and hang up on me as she was giving me warning not to talk and listen to her!

I would have understood if they gave the tank at FULL and I didnt return it so!! But how do you fill 7/8 tank or 3/4...and honestly I don't want to give them .01 gallon more! And these trucks are so old and read differently as they drive, parked down hill, up hill...ect! So this NOT A DEFINITE science, so why I have to pay $60 more because of a misreading of the gauge! This is outrages, and I'll never use their service again.

On 7/25/08 I rented a Trailer from UHAUL located on Long Beach, CA 90806. Due to a severe hernia problem I was unable to finished unloading the trailer. On 7/27/08 I called a manager by the name of Kathy and explained to her that I was not going to be able to returned the trailer on time due to my illness. She stated that there was no problem, but I was going to get charge a fee of $29.95 I agree and told her that I was going to that I would bring the trailer as soon as possible.

On 7/30/08 and without any warning UHAUL withdraw $1646 out of my bank account. When I called the manager by the name of Robert, Eric and Kathy requesting information about the money withdraw or receipt. They refused to provide me with any kind of information or provide me with a receipt. Infact one of the managers by the name of Robert K, stated Crazy Mexican get out of my store, or I am going to call immigration to deported you with all your brothers, that are outside!!

Ovedrawn in my account for over $2000 morgage payment late, Car payment late, School payment late, Insurance payment late, and other bills late. Plus over $600 overdraw charges fees owed to the bank. Financially torned appart.

This branch of Uhaul is notoriously bad in service. But when I went today it was empty and I thought everything would be fine. That was until I returned the van. When I left the associate told me to have the van spotless when it is returned. Taking him to his word, I removed the ribbed rubber mat and hosed it down because there was dirt in between the ribbing that wouldn't sweep out. We put it back in and let the van sit for about an hour. Then I returned it. The associate who checked in the van checked DIRTY on my slip. I couldn't believe it! Thats a 25 dollar charge.

So I went inside and complained. I was told that it was unrentable now because the mat was wet. I went outside to look at the van and there was about 18 inches of rubber mat that was damp. No standing water! Damp. To boot, there was a man cleaning the van with a bucket of liquid. I said to him-well isn't this going to make it wet? He said only that this was cleaning solution, not water. Come on! So he gave me a rag to scrub the dampness out of the ribbing. If I didn't get so upset with this scam charging, I would have been paying the extra 25 for nothing! Even the associate said that it was probably a way to make extra money when I pushed him to this fact. What a scam, and the employees are so stonefaced when they tell you that you will be charged. Do they get bonus for extra dollars made on simple low cost rentals?!

My husband had rented a trailer, and upon returning to the rented location to request an extension for one extra day, he was wrongly mistreated with discrimination. The manager, Larry T, told him rudely that he can not keep the trailer and he must return it immediately with all his TRASH on the trailer. My husband was late upon returning the trailer and he knew he was getting charged for the extra day, but he was asking for an extension out of courtesy because he did not have to drive over there to let them know that he was keeping it for a little longer!

Outrageously, the manager THREATENED to hit my husband! Then, the receptionist or co-worker called the police. Upon arrival of the police, my husband gave his statement and a report was made. Problem was, even the police advised us to call our credit card company to dispute this charge! If the police told me to do that, how can he be at fault. This was a clear case of discrimination! We have used U-haul many times in the past, and never have we experienced such problem. I am outraged and will be reporting this to all that I can.

We rented a U-Haul Cargo van, drove a total of 47 miles for the day and filled up the gas tank before dropping it off for the night. When we went to fill up the tank, we put in as much gas as possible, the gas cut off when it was full, but the needle was just shy of pointing straight up. We tried topping off the gas numerous times, but it continued to cut off. We dropped of the U-Haul van, and were charged an almost $40 fuel charge because of a visual inspection even though our gas receipt verifies that we filled it completely.

I spoke with the general manager who acknowledge that he understands we filled it up as much as we possibly could, but refused to refund the charge on the bases that the visual inspections showed it did not match from when we rented it. And then he basically accused me of not believing his associate and asking him to trust me instead. I offered to bring in my gas receipt and he told me not to and that the charge would remain.

I'm not in the process of contacting higher levels within U-Haul to make myself heard, but based on everyone else's experience with this awful company I doubt I'll find sympathy anywhere. I will never be a U-Haul customer again.

My account was charged an extra $40 dollars and I now have $30 left in my account until I get paid next week. I'm a struggling grad student, trying to work and go to school and this company in no way sympathizes with their customers. It's appalling

I called, he answered and immediately begain speaking either to someone else regarding personal issues (i.e. a Parking Lot in Jersey City) for several minutes. I said "hello" hello and he continued ignoring me (the customer). I hung-up. Waited and called again and no one answered. Obviously there's caller ID because on my third call he immediately answered and said yeah ok you have a reservation. I replied" Sir, I was on hold to the point where I had to hang up since you were ignoring me and this is bad business rude and unprofessional. He identified himself after asking for my name and reservation number to cancel my reservation and told me I would not be picking up from that location.

This behavior needs to be addresed by a District Manager and serious training needs to begin immediately to help UHaul not loose any more customers!

On Sat Sept 6th at 4:30 p.m. I pick up a 14ft Truck Rental that I had reserved earlier in the week. I drove 1/2 mile to the Storage Facility I had planned to move my belongings to the following day. I was at this location for less than 1/2 hour and when I went to start the vehicle , the battery light flashed red and the vechile would not start. I first called the U-Haul local number that I had rented the vehicle from. They said they could not help. That I was to call the Roadside Assistance # 800 give on the paperwork they had given me.

I called the number, was told they would need a half hour to locate a mechanic to assist me. 1/2 hour later, after not hearing from them, I called them back to get an eta. at this time I was told that all the mechanics they had contacted had REFUSED to assist and I should check again in 1/2 hour. Again, I called back, was told that someone should be out within 2 hours.

At 6:45 a service truck arrived. As it turned out the gear shift had slipped and the vehicle could not be started unless in nuteral. I called the U-Haul told them the mechanic had arrived and I was told it was not safe to drive the vehicle they had given and I would like a replacement. They told me to hurry as they were closing in 15 min. I arrived at U-Haul at exactly 7pm, drove in to find a replacement vehicle ready and running.

It was late, the service represenative gave me a verbal , I have reduced your rate and you may keep this rental for an extra day for your incovience, handed me the paperwork, which I foolishly did not read, however, this entire transaction was done in the parking lot as they had already locked their facility. My initial contract had a estimated total charge of $95.50. I now have the second vehicle. I pull out of the U-Haul lot and start again.

After 5 minutes I realize the steering and sideview mirrors are in searious need of repair. As the U-Haul was now closed I drove the vehicle home, parked it overnight. A total of 5 miles. At 9:00 am. Sunday morning I drove the truck back to the lot. Their mechanic came out, said this petucilar vehicle , covered on the sides with graffiti, a passanger side mirror and door hanging on by one bolt, a steering column that was dangerously out of line should never have left their yard, but I would have to take this up with the office.

At this time I became aware that the great deal I was given the night before for my inconvience had an estimate total charge of $96.52 one dollar more than the origional contract. I asked to cancell the contract , preferring to take my business else where. I was told that they could not do that. The best they could do was to Charge me $16.85 for the 10 miles I had driven. I asked to speak with a Manager, there was none available. My choices were to except a third vehicle from them or pay the fee.

I rented the vehicle to move. I had arranged and paid for moving help. I now have to pay additional rents pro rated at my current residence, take time from work to rearrange moving. I am mostly concerned about the safety of vehicles this company is renting and the total I don't care attitude about it. Their in house mechanic was more concerned then the office personal.

I made a reservation 2 weeks ago - for a 14' truck on Aug 31st. I have 4 complaints. #1 - I was told a Uhaul representative would contact me before 6pm on the day before to schedule my truck. I was not contacted until AFTER 6PM. #2 I was told a truck was available in Oak Harbor. This is NOWHERE near where I requested - it is over an hour away, approx 55 miles ONE WAY, out of town. Extremely inconvenient. The extra $50 will not likely cover the extra gas needed for this extra 100 miles, not to mention the extra TWO HOURS of time it will take to drive there and back.

#3 The Oak Harbor office is only open for 1 hour on Sundays, from 8am - 9am. This is also extremely inconvenient for me as my friend driving me to the truck pick-up location is THREE HOURS away and will have to wake up at 5AM in order to get me to Oak Harbor in time. This is ridiculous. #4 - my confirmation email says that a 17' truck is reserved for me. I wanted a 14' truck. I don't care if I am only charged for a 14' truck because I am not COMFORTABLE driving a 17' truck. I ordered 14' because that is WHAT I WANTED.

THey have made experience worse and dealing with them has added to my problems and has been a horrible decision. I am practically doing this move by myself, and was able to convince a nice friend who lives 3 hours away to drive me to the Uhaul pick-up. Now due to phone calls only 14 hours BEFORE the move, plans are being changed all around me. If there were no 14' trucks available on Aug 31 in Bellingham, WA I should have been informed.

I will make it a point to avoid Uhaul in the future and will spread the word. I feel that my WHOLE rental fee should be waived for the way I've been treated, but after reading other complaints on this board I am worried I will be over-charged.

This is the worst experienced that I had with this U-Haul Truck rental I will not recommended this company to any of my friend and relative. bad company to do business with.... first I made reservation I told them I want to pick up at 8:00AM they told me no problem when I got there to pick up they don't have my reservation. so I had to find different place but still the same U-Haul company I got it and rent one way and dropped it off at Athens, Ga

the placed where I dropped off was very ruled not nice at all. He told us don't have place for us to leave the truck he told us to delivery at different location which on the other side of Athens, Ga is 30miles out of our way. As far as my con-cerned this is the first and last. waist of my time and lack of concern.

I rented a truck from u-haul, when I dropped it off I left my equipment bag behind the seat by mistake. Ralph checked the truck in, I waited in line for 20 minutes to pay the bill. I called back aout an hour later and asked Mike if he found a bag of equipment, he said the business was closing in 10 minutes, they would not wait for me to get there, he refused to tell me on the phone if he had the bag.

I made it back before they closed. Mike came outside, I asked him if he had the bag, he asked me to id it, I did, he said that if any items were missing they were not responsible and asked me if I wanted the bag. I said yes, when I checked the bag my $500. digital camera, a pocket knife and a mini stun baton were missing. All other items were there. I asked Mike what happened to the items, he said that Ralph pulled the bag from the truck and set it on the ground hoping the owner would come find it.

I asked Mike if that was standared policy, why did he not bring it inside? I was still waiting in line while he processed the truck, he knew who rented the truck, he had 2 different cell phone numbers to contact me. Mike said they were really busy thats why they just set it on the ground. He told me I could talk to the general manager on Monday.

I make contact with the general manager, told him the story, he said the bag should have been put under the counter. He said he would review the video tape and get back with me. Greg called me 2 days later and said the video had not recorded and both guys said they did not take the items.

I have made several phone calls to the regional office with my complaint. The refuse to connect me with the regional manager, said there is nothing they can do. They rufuse to tell me if they have any kind of policy or procedures for their employees. They said there is not claim form, or any way to resolve this issue. I will never use this company again or refer anyone I know to them.

I am out approximatly $700.00 worth of work equipment, which I have had to replace.

My wife and I reserved a 26' truck from U-haul approximately a week and a half before we were moving. At the time of filling out the paper work I insisted the truck be available for pick up at the location we were reserving it at. I was told that the truck WAS NOT ON SITE but that someone would call us 24 hours in advance to the date we were to actually pick the vehicle up to tell us it was there. I called the location several times throught the week to see if the truck was available and on site and was told they hadn't found anything as of yet.

My stress is now building. I have a 3 bedroom house to load and then drive 8 to 10 hours to our final destination. The day before I am to pick the truck up, I get a call from a U-Haul representitive and I am told I will have to drive out of state to pick the truck up. I get livid on the phone complaining, and get transferred to a higher up. This woman, Cierra from South Philadelphia says she will see what she can do and will call me back.

Approximately 15 minutes I am talking to her again and she is explaining there is nothing that can be done, that I have to drive to Pa to pick up the vehicle. I specifically ask her for the address to U-Haul Corporate offices,,, and she asks me why I need it. I told her I was going to write a letter of complaint. She put me on hold for 5 minutes, came back on and started giving me the address to her offices. I stopped her and ask her if that was the address to the corporate offices and she said no. I ask her if she was telling me there were no other offices or people in charge higher than her position and she said there wasn't....

I called the location in Pa where the truck is at, not U-haul center and the owner is also very dissatified with the way things are done at U-Haul and agree's the Pa is not the home location for their corporate offices. I go online and find out the offices are actually in Phoenix Ar. I called the offices there and was told there was nothing they could do from their location that I had to call the reservation manager for my region, which is South Philadelphia, and request another truck at a closer location.

Needless to say, with only getting a 24 hour window of notification, I am not about to get put back in the system! I will never, never use U-Haul again, ever! Additional driving time and fuel used for nothing.

We reserved a truck (in June) for moving our kids & roommates (in August) out of their apartments and into new ones. The move was to take place during the annual college move,2 hours away from our home. We were text-messaged the night before the move that we could pick up our truck--in another state, over 100 miles away from where we needed it! We received the call after the office was closed, so we were forced to cancel our plans that evening, and try to find someone who could assist us.

When we called the 800 number to discuss this outrageous arrangement, not only were we treated with utter disrespect and rudeness, we were informed that we were lucky to even get one of their trucks, since their reservation lines were incorrectly re-opened to accepting more reservations for trucks that did not exist. Many people were not going to find out they had no trucks until the very day they thought they were picking them up! When we protested this method of doing business, we were told, Hey, it's not my problem, talk to the owner of U-Haul. After spending an incredibly long amount of time looking for other trucks, the only remaining alternative was to drive to another city north of us, thus making it even farther away from our destination!

We finally decided to cancel our reservation and spent frantic hours that evening on the internet and the phone, and were lucky enough to find a truck with another company. We then spent a good deal of time 2 days later trying to find someone in the U-Haul Co. to discuss this matter with, only to be given incorect information and were then led back to the same unbelieveably incompetent and ill-mannered woman in Madison. She claimed she would have her supervisor contact us that evening; of course it still hasn't come.

YOU CAN BE REASSURED WE WILL TELL EVERYONE ABOUT THIS SITE, AND WHOM NOT TO CALL WHEN IN NEED OF A TRUCK FOR RENT.

I went to the Uhaul center and rented a 10 foot truck. The truck was available and everything seemed easy. I signed the contract and received the key from the representative, then I drove the truck. I read the odometer which was on 66492 and the gas gauge was a little over 1/4. I made a big mistake of not reading the mileage and gas gauge reading before leaving the facility. My trip was only 33 miles long.

When I returned the truck the next day I found out that the mileage has been listed on the contract as 66445 instead of 66492, so I was defrauded by 47 miles right off the bat. The gas gauge was listed at half tank instead of closer to 1/4, so I was defrauded again. I complained to the manager and asked him for his supervisor's name and number thinking I will be able to get reimbursed for the error. I was on hold for 20 minutes before someone answered and they told me that it was my fault to sign the contract without verifying it, I admitted my mistake but I demanded that they refund me for what I thought is fraud, but they were adamant about not being able to do anything for me.

I think this is a persistant problem and didn't just happened to me. I will persue this case to the highest level of their hierarchy and maybe call some investigative reporters in the state paper or a tv station. Even though the local manager tried to calm me down and charged me at a lower per mile rate, the total amount was still higher than my 33 mile trip.

I rented a 6x12 Uhaul trailer for a one way move to the Chicago area. From the minute I made my reservation I started having problems. They are the worst company I have ever delt with in my life. The customer service is an absolute joke and the equipment is unsafe. When I went to pick up the trailer I had a choice of 2 to pick from. One trailer was missing the clip for the ground wire for the trailer lighting system. The other trailer had the clip but when I hooked it up only one light would work. Since I picked it up at a storage facility they had no one to do any service on the trailers.

The nice woman at the storage facility did try three different times to get Uhaul's service department with no luck. She told me to take the trailer, call the hotline and they would come and fix the trailer. I picked up the trailer around 4:00pm and it was not fixed until approx. 9:30pm. Needless to say I lost a day of my rental to Uhaul but I still paid full price and was never offered any compensation or even an additional day due to the lost time.

To make matters worse, I dont believe the trailer brakes worked. I have a 2005 Chevy Silerado 2500HD with only 24,000 miles which can haul a trailer more than twice the size of this trailer. Within the first few hundred miles of my trip back to chicago my brakes were warped. I just had my truck in to have an oil change and make sure it was ready for the trip so I know my brakes were fine when I left. I wish I had listened to all the horror stories about Uhaul and mad any other choice.

Not only will I never use them again, I would tell anyone to be very careful if they do use Uhaul and make sure the tow vehicle has more than enough capacity to handle the specific trailer. I am so very happy I was not using a passenger car or even an SUV for that trip, I'm sure I would have had worse problems if I did.

One more thing. They dont even have a trailer jack! Ask yourself what you would do if you needed to detach the trailer from the tow vehicle for any reason. Its so heavy when empty that you will struggle to put it on the hitch. If you have it loaded you will need something other than a car jack to get it off.

Lost time, brake repair, extreme amount of aggrivation.

Picked up truck in Mt. Pocono PA to move my son to Denver CO. Gas was noted as being at 5/8ths full when truck was picked up. Returned truck 7/4/08, with gas gauge between 1/2 and 5/8's of a tank(closer to 5/8's). Gas gauge was rounded down to 1/2 a tank which then triggered a $30 refueling fee and $25 for 3.75gals of fuel (1/8th of a 30 gal tank) They are charging $6.67/ gal for fuel ($25/3.75 gals). Putting aside the issue of rounding downwards for the moment,$6.67 gal is ludicrous particularly since we averaged $4.04 going across the country when refueling.

I filled out a customer action form 7/14/08, which U-Haul provide[d] on their web site, with a promise to respond to the complaint within 24 hrs. This did not occur. I then called the above referenced tel # and spoke to a customer service rep about a week ago who informed me that there was no record of my computer complaint of 7/14/08 even though I have a receipt that it had been sent. She took my information and told me that someone would get back to me. No one has gotten back.

Today is 8/11/08 and I have once again attempted to address my complaint concerning this piracy. I've reached a customer service rep by the name of Issac @ 3:48 PM EST to take my information and forward my call to someone else. I've been on hold for an hour and have just heard from another service rep by the name of Farren. (I've been writing this while waiting for them) She spoke to her boss and they are going to be refunding the service fee of $30 to my credit card which is more than I anticipated. I was hoping you could share this with others particularly U-Haul banging people for gas @ $6.67 gal as of 7/04/08.

I called to reserve a 26 ft u-haul for the 31st with a furniture dolly and 10 blankets. Was told no problem, given a confirmation number and that i would be called 24 hrs ahead of time. I get a call telling me I would have to pick uo the truck an hout wedt out of my way and that there is no dolly or pads. Was given 3 different numbers and waited over an hour on the phone only to be told to bad they should have told you this.

Consequences are pretty obvious no truck for a move, out of more money and time and now being charged for extra rent due to not being able to get a truclk last minute.

Wanted to rent a 6X12 Trailor. Told them I needed it for 1 or maybe 2 days. Was quoted a Daily price. Needed to pick it up by 4:30pm so I could turn it in at West Palm Beach the next evening. Was called and told at 3pm they could not get the trailor and I had to pick it up in North Florida. About a 40 minute drive. When I got there they told me that there was a 3 day minimum for the rental because I was dropping it off in South Florida. What should have cost me about $50 turned into 3 times that amount. I will never deal with this bait and switch company again.

I called the Uhaul center in nanuet directly to reserve a 14' truck for a Saturday-Monday rental. No problem. Then the day before my reservation I called to confirm and was told that everything was ok. On Saturday when I came to pick up the truck they gave me a 10' one but when I told them I had reserved a 14' they were apologetic and offered a free trailer. That wasn't something I wanted so they said I could go to another Uhaul center and rent a 17' truck for the same price...only problem being that I'm strapped for time not to mention I'll be charged 99 cents per mile for the extra distance. Of course they never offered to bring the truck to the Uhaul where I was.

Frustrated I decided to cancel out and collect the $50 guarantee that Uhaul advertises for not having a truck as promised. But when I was on the phone with the regional office to do that they claimed my reservation was for a 10' truck all along! So I never got that $50. And the people at the store even had an attitude about my not wanting to take the trailer they offered as consolation. The moral of the story is always make reservations online so you have printed proof of what you're supposed to get.

I wrote to UHaul and they had a representative call me. I was not home but called them back and spoke to a lady named Loretta, she proceeded to contact Virginia Q. who told her also what she had told me about the gas, Loretta sided her and told me she would call that Uhaul location and talk to Frank, I asked her to please call me at the same time and make it a conference call and did not want to hear me. Loretta refused to give me her last name and did not want to continue listening to me. I never complain about any companies but I believe this was a scam with the tanks to charge people for gas that was not there in the first place. I want the extra 25 dollars that was charged to my card.

I am still so angry at the horrid treatment I recieved at the hands of U-Haul. I reserved a 17 ft truck and soon releized that it wasn't going to be big enough. Called to try and up-grade to a larger truck and that is where the nightmare began. I was lied to 3 times about getting a larger truck. Drove 120 miles to pick up a truck that wasn't there. Drove another 120 miles to pick up the same truck the next day, only to be told I couldn't have it. Settled for a 17 foot truck but I could only have it for a few hours. BTW, the 26 ft truck I was told I couldn't have, never moved one inch off the lot.

The truck I did get had less than the required 1/2 tank of gas when I left the lot. I drove it 120mi, returned it the same day and was charged 179.00. Even though I put gas in when I returned it, the dealer decided it wasn't enough and put another 50 bucks in and charged me 25 bucks to do it. The gas station is in his parking lot. Tried to phone in a complaint. HA HA. Waited a full week for a phone call I was to get in 48 hrs. Got a huge run around and lots of smarmy psycho-babble. Then was offered 75 bucks in U-Haul coupons for my troubles. They lie, mis-represent themselves, and use me like a door mat and then offer me coupons? NEver again will I use this company.

I went in to give them my new address and contact information so they can contact me if any problems with my storage unit should arise.Not only was the man working behind the counter rude, but he refused to help me. When I told him he was being rude he became very angry and agressive. He started yelling and came out from behind the counter and got in my face, continuing to yell. He scared both me and my 9 month old daughter who I was holding in my arms. There may have been some words between him and myself that were uncalled for, but there is no excuse for him to become physically agressive towards a woman when she's holding her baby.He even took it as far as to follow me out to the car and threaten me if I ever came back. Both my daughter and I were in tears which didn't concern this man in any way.

I rented a 14 foot uhaul truck on 6/14/2008. I picked up the truck and everything appeared to be going fine. They were so generous to give me 3/8 of a tank of gas. So first thing I did was to fill it up with gas, which cost me $75. I then proceeded to the storage unit we had to load it up. We got it all loaded and drove about 10 miles to our destination.

Just before we got there smoke started coming from under the hood of the truck, since we were less than 1 minute away from where we needed to be we drove and parked it there. As I turned the truck off more smoke started pouring out from under the hood of the truck. We opened the hood to find a fire on the drivers side, we quickly got some water and started dowsing the fire. As we thought we were getting it all put out we learned that the fire has spread to the inside of the truck on the drivers side, we then put the fire out inside the truck also.
We then dowsed the entire engine and inside to ensure that the fire was out. Finally it was.

We then called the Roadside Assistance who said they would be by to tow the truck in less than 1 hour, after 6 hours they finally showed up and towed the truck. The next morning I went to talk to the General Manager of the Torrance Store(Carl). I wanted to ensure that my contract was closed out and that I would not be charged anything because the truck caught on fire. I was assured by him that I would not be charged for this. He also told me that there was nothing he could do for me at all at that time to close out the contract. He stated that someone would call me the following day to close the contract out and make sure I was satisfied.

Still after 14 days I have not received one single call back about this and have called and talked to many people about it that just keep running me in circles. To this day and to my knowledge my contract is still open and well what do you know I just received a charge on my credit card from U-Haul for this truck.

I am still waiting to get this solved, I would like to not be charged for this rental, get my $75 in gas money I spent and did not use and also find out why U-Haul thought it was a good thing to rent out a truck that caught on fire and risked mine and my family's lives when these trucks are supposed to go through normal maintenance.

I rented a Uhaul that was said to be positraction becuase I needed to move my boat that was in the desert. As I was moving the boat the U-Haul became stuck in the sand, only then did I find out that it was not positraction. I exhausted my efforts on getting the truck out before calling U-Haul.

I called U-Haul roadside assistance. They then told me there were 2 other people in front of me and that they could find a 3rd party to come and get me. U-haul then called me back saying they couldn't help me and that I needed to find my own way out. I then had to pay 180.00$ out of pocket.

As I returned the Uhaul, covered from head to toe in dirt The customer representitive who reserved the truck for me and had assured me that the truck was positractin and would be ideal for the opereation of moving the boat in sand, said to me with a smart tone, how was your day. I have tried to deal with U-haul but have only come accross rude representitves who have no intention of reinbursing me for my ordeal.

I was stuck in the desert with little water, no food and no electricity. Working as hard as I can in 95deg heat trying to get the U-haul I rented only because it was suppose to have positraction. Uhaul refused to help my situation.

Over the past three weeks, we purchased over $500.00 worth of moving and packing supplies at the Indio California store. We Took Plenty as had advertised on boxes and throughout the store, have 100% Buy Back...Today, when I went to return several unused boxes, I was told because I had no receipt for many of the boxes, they would not be able to take them back. I had at the time, three receipts totaling over $370.00 from that store, however I did not have the receipt for 3 medium boxes, and 13 small boxes. I paid with a credit card, and had purchased them in the last two weeks, but was denied a refund.

I find it abhorring at the time of a move, [they] cannot recognize [their] own merchandise - and your guarantee with both plastered all over the boxes, and stores. The only mention of a receipt being needed, is on the fine print of Packing Planner Checklist. This is the most stressful time, and the fact I even had a receipt let alone three was a fluke. I find NOTHING on my receipts that says in order to get a refund I need to keep it. I find nothing on [their] boxes that says that as well.

The man at the counter would not look up our credit card receipts for me, and told me when I arrived at my new home, I could find the receipt and return the boxes. I am moving from La Quinta California to Cedar Rapids Iowa. Am I supposed to ship the boxes there to get a refund? We will never use any product from UHaul again, and believe me, I will tell everyone I know.

We drove all the way there, spent an hour trying to return their merchandise, and now we are stuck with Plenty of boxed we were encouraged to purchase, and have no use for...about $60.00 worth.

Two complaints...the second one is one that could have caused a death. #1: I rented a 26ft U-haul to move. When I first made the reservation I asked if I could have it from 3:00pm Saturday to 3:00pm Sunday. No problem, I was told. I called later that day to say that I needed it Saturday morning at 8:00am to Sundaya at 3:00pm. No problem, I was told. When I went to pick it up, the local manager said Corporate had rented it for the day, that I could pick it up at 3:00. I didn't have anyone to drive it at 3:00!! That's why I changed my reservation.

The manager said that corporate over-rulled the reservation and there was nothing he could do about it. I scrambled to find someone to pick it up at 3:00. The people who had it didn't drop it off unti 4:30.

#2: When we loaded the truck and drove it all of two miles to my new home, we realized neither the parking break or putting it in park, prevented the truck from rolling. My new house is on a slight incline. I called service, and they said they would send someone out in two hours! With a truck that could have rolled and crushed any one of my helpers, I told him that wasn't acceptable. He said there was nothing he could do about it. I said I wanted someone from U-haul to come out and get the truck, we didn't feel safe driving it. He said no, that it was my problem and that I should just drive it back to the lot, or he would still send out a technician to check it out in two hours. In the meantime, someone could have been crushed by the truck, but that didn't matter to him. I drove the truck back to the lot and told them to have it fixed before someone got killed. I will NEVER use U-haul again, nor will any of my family.

Only one incredibly stressed, dangerous day.

We took the truck back to Ellesmere Rd. and told Damian H. and Umair B. that there was something wrong with the truck. We told them that the engine was loud, struggling and hesitating and that we didn't think it would get up to speed on the highway and that we thought we smelled gasoline inside the cabin. Damian H. began to laugh and Umair Baig said that he had just inspected the truck, and that it was in perfect mechanical shape. He said that they use older trucks for local moves, and that they all sound like that, but that is normal. Umair B. said "I guarantee it will get up to speed on the highway." He also said "That is not gas that you smell, it is coolant. I spilled some coolant on the fan while topping up the fluid levels." Finally he said "The truck is safe. If anything goes wrong, it's on me, I inspected it." They would not even come outside and look at the truck.

We took the truck to Antrim Crescent and loaded it with many of our possessions. I entered highway 401 eastbound at Kennedy Rd and found that the truck would not go faster than 35 miles per hour or about 50 kilometres per hour. I put on the hazard lights and exited at McCowan heading north and then east on Sheppard Avenue East, looking for a parking lot so that I could park and call U-Haul. At a red light I called BG (who was traveling with her father in his vehicle) to tell her that I was going to have to find a place to park because the truck was not safe on the highway. BG and her father returned to Empire Car & Truck Rentals and when she entered, Damian H. said "Now what?" She told him that I was going to be stuck because the truck would not run properly on the highway.

The truck stalled as I was approaching the intersection of Sheppard Avenue East and Markham Road, and I noticed what I thought was steam coming from the engine compartment. I called the U-Haul hotline (1-800-) and at about the time that they answered I noticed that it was smoke coming from the engine compartment, and it had started to fill the passenger compartment. I exited the vehicle and told the U-Haul representative that the truck was on fire at Sheppard Avenue East and Markham Road, and she started asking for details about the truck type and where I had rented it, so I hung up and called 911.

A police officer arrived within a minute and a fire truck arrived a few minutes later. By the time the fire crew had arrived the engine compartment and passenger compartment were engulfed in flames. The fire crew put the fire out but when they opened the cargo compartment they found that there was also some fire near the front. Two futon mattresses and a bed frame had started to ignite. They sprayed water in, which wet much of the contents (a list of which will be provided) and moved or pulled out much of the remaining furniture to ensure that the fire was out. In the process, most of the furniture was scratched, dented, cracked gouged, or wetted, and also sustained smoke damage.

After speaking with the operator for 911 I called BG and told her that the truck was on fire. BG told Damian H., who said "How could it be on fire?" BG asked that one of them drive to where I was, and Damian H. and Umair B. each suggested that the other one go. BG said that one of them was going and Damian H. drove out to the scene, while BG and her father drove there in her father's vehicle. By the time they arrived, the fire was out. Damian H. would not help to unload anything from the truck, although the fire crew did help. Damian H. said that we have to call the U-Haul hotline and then pick up another vehicle. We told him that we were too shaken up to drive and we asked that he drive another truck out to the location. He said that he could not drive another truck and that we must drive it. We called the U-Haul hotline and told them what had happened and they said we could pick up another truck at Ellesmere Road.

When we complained to Damian H. about our damaged property and the fact that he ignored our complaint about the truck being unsafe, he said "What are you worried about--you're going on a shopping spree!" We told Damian Ha. that we did not want to load items that had fire, smoke and water damage into our house, and we asked that he give us storage space. He refused to provide us with a place to store our possessions until the insurance adjustors could look at them. A police officer at the scene suggested that we unload items that we can salvage at the house, and then put a padlock on the truck before returning it to Empire Car & Truck Rentals.

After loading our items into a second truck, we unloaded the salvageable items at the house in Pickering and then put a lock on the cargo compartment. When Damian H. saw the padlock he told us that he was going to cut the lock and dispose of our possessions. We told him that he was negligent and that we would take him to court over this incident. We went into the office at Ellesmere and called the U-Haul hotline to see if we could get some fair treatment from the company. While we were on hold waiting to speak with people Damian H. called friends and laughed, saying "They say they're taking me down and I'm letting them use my phone. They don't want their stuff because they say it smells."

While at the scene and back at the office Damian H. repeatedly claimed that by driving out to the scene and telling us to drive a second truck, he had gone to a lot of trouble for us, above and beyond the call of duty, and he said "If you and rented a truck from the Warden Avenue location and this happened, they would just sit at their desks and say, It's not my problem."

The regional U-Haul office agreed to give us up to one month of storage in a locker at their Warden Avenue location and Damian H. agreed to let us keep the second truck until we could unload it there the following day. When we arrived at the Warden Avenue location, the manager was helpful. He told us to document everything and he helped us to load our damaged possessions into a storage locker. We feel that offering a storage locker does not excuse U-Haul from responsibility for the actions of Damian H. and Umair B. This incident caused a great deal of emotional stress for myself, BG and her father. We had to reload and unload items multiple times, ask for assistance from family members, and this delayed the completion of our move.

We were embarrassed at having our possessions scattered at the side of the street and we were chastised by bus drivers for blocking the passenger waiting area and told by a police officer that we needed to get our items off the sidewalk soon or we would be charged. I have spoken with the insurance company that handles the U-Haul Safe Move policy claims. We found that they do not cover replacement value but only depreciated value. Given that this was not a random incident, but one that we tried to prevent by taking the truck back and asking for another truck, it is clear that Damian H. and Umair B. were negligent by not even investigating our concerns about the truck being unsafe. They did not even come out to listen to the engine or to investigate the odour that we complained of.

In view of this negligence, we want our items replaced with new items and are considering filing formal charges for negligence and emotional stress. We feel that Damian H., Umair B., Empire Car & Truck Rentals, and U-Haul Rentals are liable for this negligence and should also be charged by the government. In addition to financial liability, we feel that U-Haul Rentals should discontinue its association with Empire Car & Truck Rentals, and with Damain H. and Umair B.. They did not even perform proper walk-around inspections when we picked up the trucks. They told us what the gas gauges read and in the case of the second truck, it had tank less than they claimed. Their walk-around consisted of pointing at the gas gauge with the truck turned off and then showing us that the cargo area was clean. This is not proper procedure.

We intend to do everything in our power to make this story known and to hopefully ensure that this sort of negligence and deplorable customer treatment does not continue. Much of our furniture was damaged by fire, water, smoke, or by the necessity of moving it quickly by the fire crew to extinguish the fire. We were emotionally distraught. Our move took longer than we had planned. I had to take a some days off work to deal with the mess, insurance and paperwork.

My card was charged when I was told that I would not be. They told me that it would not be charged if the bill was paid! The address W. St. Marys Rd, Tucson, AZ 85745. My contract number was 01254966. I was overcharged on my account by $73.00 and I was lied to about charges going on to my card! It is a pending transaction which means it was charged!

Upon return of van,they said I owed for gas. It was slightly below 3/4. I went 6 mi and put in 2.5 gallons of gas too. The milage performance they state for this van is 15 mpg. So i guess I miss read the milage going out (which I signed for).

They offered to allow me to go out and get gas, but I refused. I will pay the extra fee.

It's in principle that I write this. Be careful on how you read the gage, as they may take advantage of this.

Upon return of van, they said I owed for gas. It was slightly below 3/4. I went 6 mi and put in 2.5 gallons of gas too. The mileage performance they state for this van is 15 mpg. So i guess I miss read the mileage going out (which I signed for). They offered to allow me to go out and get gas, but I refused. I will pay the extra fee. It's in principle that I write this. Be careful on how you read the gauge, as they may take advantage of this. In customer service you would imagine that with such a short rental and short mileage, and the fact I put in 2.5 gallons, which I can prove, someone would deal with this in a different manner. How much gas do I have to give them for six miles of rental?

I rented a truck for a one way move. I picked the truck up with 1/2 tank of gas (or as u-haul would say 4/8)and I returned the truck to the location given to me by the u-haul rep who I talked with on their 800 number with 1/2 tank. I called U-Haul back to say the location was closed she said no problem just leave the key in the drop box with your paper work. I did just that.

When my charge statement arrived I noticed a charge for $30.00. I called u-haul and they said it was for fuel. The truck, when checked in, only had 3/8 of a tank of gas. The regional manager in Milwaukee said that I should not have drop off the truck after store hours. I told them I was following u-haul's directions give to me over the phone. [the manager] said it's their word against mine and your're outta luck.