U-Haul

Changfa of Maple Glen, PA February 5, 2010

This happened a couple years ago. But I never had the chance to post this (didn't know where to post)until I found this site. Here was what happened: I rented a small U-haul truck at 10:27 am on 2/1/03 from U-Haul Horsham, PA location (Easton Rd. Horsham, PA 19044. Document #: 00208012, 812025, Equipment # DC 0814R).

Then I drove to Philadelphia to pick up my sofa. When I got ready to load my stuff, then I found out I could not start the engine. I tried several times but I still could not start it. Then I called the Hotline to report the breakdown. A rep gave me a reference number (1071328) and told me that someone will contact me within half an hour (Actually during the more than 6 hours, nobody from U-Haul called me). She also gave me the U-Haul repair center number. Then I started my more than six hour waiting.

I called many times during the six hours. I was either told "We are working on it", "This is what I was told to do" or "Someone will be there shortly." Finally after 5:00 pm, a tow truck from other company showed up. They tried to jump the car but could not since the problem was not the battery (I told U-Haul on the phone that the truck had battery). Then they towed me to a nearby Philadelphia location (U-haul Center of Roosevelt Blvd, Roosevelt Blvd, Philadelphia, PA 19152,).

This U-haul center is only five minutes away from where I was. When I was in your Philadelphia Center, I was told that I have to pay and return the truck to Philadelphia Center if I want to get another truck. When I asked him why, the rep just simply told me that "I was told to do so." I had no other choices. I rent the truck from Philadelphia Center (Document # 00208012, 812074, DC 7298A), finally picked up my sofa. Then I have to drive the truck back to Philadelphia Center to return. After return the truck, I could not go home since my car was parked at Horsham Center.

I had to take a taxi to get to Horsham location to pick up my car. When I finally got home, it was past 9:00 pm. February 1st 2003 was Chinese New Year. I suppose to go to a party. Now all my plans have been messed up. Next day, I have to go to Horsham Center to pick up my car registration. I have written to U-Haul about this, but of course nobody will reply to me. So Never ever use U-Haul again.

ron of las vegas, NV January 22, 2010

On 1-9-2010 0f this year we rented a 17' cargo van from the U-Haul facility in Canton Tx as well as a car carrier to haul our personal vehicle on as we were moving to Las Vegas, NV. On 1-10-2010 we had stopped in Weatherford Tx at the Best Western motel. When we got up early the next morning we discovered the cargo van as well as the car carrier and our car had all been stolen leaving us with only two changes of clothes to our name.

When we rented the cargo van form a lady named Rhonda in the Canton Tx office wanted us to purchase extra insurance from them to cover and I quote "this insurance will cover everything except acts of god". Well, after filing the police report we then called U-Haul to advise them and to file a claim for the loss to our belongings, they gave me a # to their insurance carrier Republic Western.

In one short conversation they said "oh, we don't cover theft", then I proeeded to tell him what Rhonda had told me from where we rented the U-haul from at which time he hung up on me. With the receipt in hand that clearly states that it covers loss of cargo I sent an email to the U-Haul website and told this story to them which they replied.

After calling this # and telling the story yet again to 4 other people that I kept getting passed around to it was revealed to me that "U-Haul owns Republic Western insurance co, so it is looking like a total scam that they are running with no intentions of paying any claims even though the additional insurance they sell is what we bought. I'm thinking that this is not a local or Texas scam they are running but yet a system wide one that needs to be exposed to the entire public.

As if losing everything we owned isn't enough, they tapped our debit card for the entire week that we had planned on using their equipment rather than the two days that we had it. I have no basis other than a gut feeling that there may be some sort of internal connections to some of the thefts that are occurring. I know not all of them are because we know there are a lot of thieves out there but I feel that a considerable amount of deception is waiting to be revealed.

We totally lost everything we own including our vehicle. all we have left are two changes of clothes. We have since gone ahead and moved to Las Vegas to try and start over as My wife and I are both disabled and were needing to get to a dryer climate for my wifes asthma as well as my Parkinson's. We hope to hear from you soon, and thank you for your help.

james of La Grande , OR January 12, 2010

U-Haul Corporation (Wendell's U-Haul) disreputable business practices. The following is a chronological breakdown of an extremely negative experience I had renting a trailer from this company: 10/9/09 - Rented a car hauler trailer from U-Haul South Salem Location. The attendant hooked up the trailer to my truck and made no mention of a bent tongue. I loaded a small Subaru car on the trailer which was far under the trailer's load limit. I have pulled trailers for over 30 years.

10/12/09 - Dropped trailer off at Wendell's U-Haul and was told I had bent the tongue. I showed the attendant that my truck was not damaged (due to a jack-knife) and that I had not even backed up while hauling it. The attendant explained the heavy square tube material bent easily and I would be paying for the damage. The damage to the tongue was minor which is why I did not see it (in South Salem) and the bill was 452.00.

10/12/09 - I stopped payment on Wendell's U-Haul 452.00 charge through my credit card company. I initiated a dispute resolution through my credit card company. The credit card company gave U-Haul 45 days to re-submit their charge through the dispute process. Ultimately U-Haul refused to resubmit their charge in that time period.

November to December 2009 - Multiple contacts were made with U-Haul in an attempt to get an itemized breakdown as to why the damage bill was so exorbitant. They refused to provide that itemized bill or tell me the shop that fixed it. 12/31/09 U-Haul has now sent a private bill collector against me.

1/10/10 I have initiated payment to the private bill collector to avoid future harassment, and hopefully protect my credit rating (which is over 800). I feel as if I am being blackmailed to pay an exorbitant bill (which I can not verify) for existing damage to a trailer (which I did not cause). If I had not paid their unjustified bill, U-Haul will cause further damage to my credit rating. 452 where taken from me for damage I did not cause

Bilal of Brooklyn, NY December 29, 2009

i called u haul to rent a truck and friend of a friend told me he could rent me the truck for 150 unlimited mileage. i was going to canton NY which 7 hours driving and in 800 miles in total going and coming. plus i gave him an extra 100 on the side for his help. when i returned the truck his MGR checked the mileage and told me i owed then 1500 dollars for the miles i used

Hope of Bellport , NY November 28, 2009

We helped our son and his family move to Kentucky. They used our NY e-z pass (for my sons truck= which we registered with ezpass) As we went thru a New Jersey toll it only picked up the truck, not the small uhaul towed on the back. 4 months later uhaul charged on his credit card an extra huge fee for the payment of the toll. The toll was 2.70.

Instead uhaul whose license was picked up charged him almost 90.00 on his credit card. Never notifying him. New Jersey only wanted the 2.70. Uhaul was suppose to send the violation to my son and we would have notified N.Jersey we had an easy pass. We were covered. Uhaul didnt want to be bothered and after they got a second notice paid 25.00 fee, 2.70 fee and charged us an extra 50.00. N jersey only wanted the 2.70.

I have no violations on my ez pass and were never notified. I am not paying u haul for their error, I was covered by my NY easy pass. U Haul has now sent it to collections. They told us to get their payment from New Jersey. New Jersey told us U haul made the mistake and they have to notify them. U haul is suppose to send its customers the violations. They are scaming people to make extra fees

Berlin of Hudson, MA November 13, 2009

I rented a U-Haul car trailer, a U-Haul employee hooked up the trailer to my truck that has a new 2" hitch on it. I drove it 30 miles to destination and when the car was 1/2 way loaded onto the trailer, the trailer disconnected from the hitch and slammed into my tailgate. I had taken out the optional insurance so when I got back to U-Haul I told them about it. They took pictures of the dent and gave me an insurance number to call. Called insurance company a few days later and they told me that since I drove the truck 30 miles the trailer was Ok and they would not pay for damages and if I wanted to pursue the issue I would have to sue U-Haul. I called U-Haul after that and talked with the manager - he also said since I drove 30 miles it was not their problem and his employees are certified on hooking up these trailers. SO BEWARE, if you rent from U-Haul and even though their "certified" employees hook everything up for you, if you make it out of their parking lot without incident, your on your own for any damage done by any of their vehicles even if you pay extra for their optional insurance!!!

Arleen of Green Bay, WI November 3, 2009

I reserved a trailor...Cancelled it..Because i was waiting for the hitch to come in...The place charged me twice out of my account..I did not get the trailor and the hitch until the 23rd.. and the place charged me on 10-21-09 for 184.97..I did not even have the trailor until the 23rd. I was charged when I returned the trailor. They were supposed to fix the dates and never did.

Rosalind of New York, NY November 2, 2009

First my reservation was moved from the Rockville Centre location to the Lynbrook location without notifying me of such. I had 20 minutes to get to Lynbrook to get the van before they closed. I get the van and the mileage was not what was indicated on the paperwork, but because they were closing in 20 minutes the young lady was eager to leave, in fact, she locked up and left before I even got into the truck!

Then the Regional 800 customer service number is ridiculous, they don't know anything and just transfer you to other locations, that still don't know anything. One example, my rental was one way, they gave me an option of returning the Van all the way downtown, some 135 blocks from where I was moving. I found a closer location on my own!

Consequences! I will never, ever use U-Haul again and would never recommend anyone else!

Karen of Newark, NJ October 31, 2009

I made a reservation for a truck(26 ft.) for 10-30-2009. the rep. made a mistake and put the reservation down for 10-31-2009. the truck was not available until 3:30pm on the 31st. Now I can't move my mother on the 31st which is a saturday. They offered me atruck in Jersey at 3:30 or Atruck In Broklyn NY. The Office of the appartment I am moving to closes at 4:00 pm. I now have to drive to Pa to get the Key and try to make it to Broklyn or Jersey City by 3:30. Now I have to try to find someone to move me after all this because all of my family member wwho were gong to move me are no longer available. I am typing this letter while on hold with U-Haul. Needless to say I am very unhappy.

Stephanie of Enterprise, UT October 10, 2009

We reserved a truck # 80074054 and went to pick it up and the store was supposed to be open until 5 and it wasn't open at 4:45. Besides the guy had given us the wrong directions and wasn't in the phone book. We called 1-800 Uhaul and were there for at least 20 min. We got home and he called and had "just stepped out." He had went to the bank even though he knew we were coming. We had to drive back over 10 minutes and didn't get the truck home until 6:40 and had starving kids and were not able to pick up our washer and dryer because they closed at 6. We also had to rearrange all the family that was coming to help us move.

The customer service at 1-800-Uhaul seemed to say it was my fault. They said we'd planned to have it at 11 but even the man knew we were planning to be there at 5 so their information was wrong. I had to beg to get my 50 rebate (they promise if you don't get what you want) after they basically blamed me for planning it at 11. They said I could get a truck in ST. George 45 minutes away which and would reimburse me for miles but what about gas! MOST IMPORTANT we called a uhaul place in Enoch, UT to schedule the pickup. The truck came to Cedar City, UT 10 miles away. Not where we wanted and we have to pay miles to drive it back to Enoch to get our stuff and then on to Enterprise which they state is 64 miles from Cedar. We wanted a truck in Enoch not Cedar! Now we'll have to pay 20 miles more just to get the truck back to where we wanted it to begin with but they said that the truck couldn't come out to Enoch because that's where they took it from Vegas. Why do I have to pay for miles?! This has been the WORST moving experience thanks to Uhaul.

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