On August 13, 2009, I hired Two Men to move my furniture. The job was estimated at 5 hours, however it really should not have taken that long. I packed all boxes and had everything centrally located for the guys to move. Prior to Aug 13, I spoke with Josh Fort who informed me of their services, he was every articulate in his selling points. One of the key selling point that he wanted me to note that made Two Men different for the other moving companies, is that if his workers arrived to the job site and realized that the job needed a third man, then one would be called at no additional charge to me.
After the workers had been at my home for 2 1/2, I asked how much longer would it be, one of the workers, Shawn another 30 minutes, it turned into another 1 1/2 hours. His excuse was b/c he didn't know that it would take so long to break down my bed. The bed was not your standard bed and may have required addtional help. Once arriving at the new location, I noted that one of the guys was moving boxes alone as the other guy folded blankets. I don't think this is something I should be paying for, when I expressed this to their local and corporate offices, they were unresponsive, their excuse is that the truck must be returned in the order in which it left there orginal location. I told them thats fine, but when I'm paying by the hour, I should not have to pay for one guy to move boxes as the other fold their blankets.
Also, the new location has elevator doors, one of the movers Jordan, expressed that elevator jobs take longer and are harder b/c of the opening and closing of the doors, which is another reason why I couldn't understand why one person would be doing their cleaning chores or additonal assistance was not rquested. I feel like they were purposely running up the clock, since this was a per hour job. I not been able to get resolution from the locatl offices or corporate, I've asked for a credit of one hour.
