
Deonne of Metairie, la on Nov. 27, 2011
Satisfaction Rating1/5
It was necessary for me to move to Louisiana. After lengthy research, I decided to contract with Pods due to the representations that Pods made to me. One of my main reasons for contracting with Pods was that after giving the Pods representative a lengthy description of my household goods, I was given a price for a storage unit that would be adequate to contain my household movables. This price was quite acceptable to me. Further, I would need to store my goods on the container before delivery to my new home. I requested for a complimentary one month storage fee and it was granted. I was also told that the fee for any additional months would be $199.00. These were terms that I could financially afford.
I would point out that in my conversations with the Pods representative, I was quite clear as to the size and amount of furniture that was involved. Despite this, on the day of the move, when the movers arrived, I was immediately informed by the movers that the container would not be able to hold all my contents. In addition to this, I spoke to a supervisor named Don that day.
The situation suddenly changed as my belongings were being loaded onto the container. Don indicated that I was wrong as to the first month of storage being free. We had an extensive conversation and never met a satisfactory resolution. Don insisted that the company representative had not communicated that information to me. While I insisted that I would not have contracted with Pods, had the first month not been free. As I have previously related, I researched movers and costs extensively and all movers were willing to give one month free storage.
My experience with Don in all other calls was quite frustrating. This man was overbearing and repeatedly threatened me. When the situation worsened and I began to realize that Pods representatives were quite literally liars and crooks, I decided for my well being so I needed to immediately cancel the contract. It became apparent that the current nightmare I was experiencing would undoubtedly worsen if I continued with the move with Pods.
I very soon realized that if I had been given a realistic quote, I would never have contracted with Pods, as their costs would be triple what I was initially quoted. I now realize that this is a scam that Pods uses which is quoting a very low price and by deliberating under quoting the size of the container needed. Quite obviously, many unsuspecting customers get caught in a stressful situation. Once Pods has made the initial pickup, the customers are faced with no other option but to allow Pods to provide the additional containers, and thus end up paying far more than initially contracted for. I feel that I am one of the lucky ones because I caught onto their scam and canceled the contract before I suffered greater damage.
I advanced Pods $722.16. In my haste to move, I did not notice that Pods was including in that amount $199.00 for storage. Pods was negligent in quoting inaccurate fees and inaccurate storage needs to me. Although I paid $722.16, I have only been reimbursed approximately $300.00. I strongly oppose Pods refusing to refund the full amount that I paid in good faith. Pods miscalculated the correct space that I needed for storage. Due to their faulty misrepresentations, I advanced them monies that I have been unable to recover.
I discussed this issue with Don, but he doubled his efforts to force his position by bullying me. This man and his tactics were transparent to me. After reading the complaints on the internet concerning the company, I am not surprised by the tactics the employee attempted to intimidate me with. His attitude and abusive treatment of me have shocked me to the core. This experience combined with my experience with Moving Masters has been one of the most horrible and blatantly crooked experiences I have ever experienced in the business world. This company deserves to be publicly censored.
I will not be satisfied or quieted until at best I am refunded all funds that I have paid to Pods.
It is my intent that If I have not received the funds in full within 10 days of the receipt of this letter, I will proceed with a letter to all Better Business Bureaus in Florida and Louisiana. I intend to also contact the news media in each all over these states and make them aware of your business tactics. I also plan to write a complaint to AARP to warn their members of your unethical tactics. And lastly, I intend to file a civil suit against your complaint; claiming breach of contract, unfair trade tactics, and fraud, this suit will be filed in federal court with the intention of this becoming a Federal Class Action matter.
Pods abuse by Don, the Pods representative, and Pods negligence in carrying out the companies duties have fueled my intent to pursue this matter in any way imaginable venue. I feel that Don intentionally attempted to bully me because I was a female and a senior citizen, which also opens up additional causes of action. Putting it mildly, Pods' business tactics have invoked a dedication to pursue the company's unfair trade practices publicly until Pods ceases to exist. All this to come, should Pods not refund the entire amount that I innocently but with good intention, paid the company. I feel that Pods is the Bernie Madoff of the moving industry.