PODS - Portable On-Demand Storage

I called and set up delivery of a pod for a short move within the county. I paid them online, received the pod a day or two later. After a few days, I was awakened to the sound of a loud truck. I walked outside to find a pod employee jacking up the pod readying it for transport. I asked the guy ** he was doing, and he replied that he was just doing what he was told. I asked who told him to pick up this pod. He gave me the number to a supervisor. I told the driver to stop; he didn't.

I asked him if he was taking the pod to the new destination, and he said, "The warehouse." I asked him to please remove my stuff, and he said I would have to. So I am trying to call his supervisor and get my stuff at the same time. I finally reached his supervisor, and he told me that my landlord has said the pod will be towed by the sheriff if they don't get it off his property that I was leasing. The supervisor then told me he was just doing what he was told. So my landlord was out of line and lying to pods, and pods decides not to honor the contract and will not refund my money. If you are reading this, good for you. I would I had read this forum before I gave them my money.

I am so very unhappy; I went to put stuff into my container, and found my things covered in mice droppings! I was so very disgusted! I didn't think I would have to worry about mice; I thought my stuff would be safe and secure, not contaminated!

I planned to use PODS for a cross-country move. My container delivery was scheduled the day before a snow storm. They cancelled the delivery in anticipation of snow (the sky was blue and the sun was out at the time), and did not call me to notify me of the cancellation until after the delivery window. They rescheduled my delivery four times due to the weather, which was understandable, but promised I would be one of the first deliveries when they resumed their schedule. They did not deliver the morning deliveries resumed as promised, but gave a delivery window in the afternoon. They did not actually arrive until an hour after the delivery window.

When I called to complain, I was told delivery windows are not guaranteed and they would not provide any discount or compensation for totally wasting my day twice. The moral of the story is, if you have infinite time on your hands and no other things on your schedule, it will be fine. If you have any sort of life or schedule, go with someone else! Even my delivery person (when the pod finally arrived) said the company has gone totally downhill since being bought out two years ago. It's a major disappointment!

I really wish I had read some reviews of PODS before we decided to use this company. The experiences of the other reviewers on this site sound strikingly familiar. Frankly, I'm surprised that a class action lawsuit has not been filed against these thieves.

We were moving from DC to NYC area. We did not have a new address yet, but my fiance told the salesperson that we were considering Jersey City. After hearing that the salesperson pressured my fiance to have our things stored in Queens, assuming the salesperson was being helpful, he agreed. When we called PODS to schedule a delivery to our new address in Jersey City. They told us that it was out of their service area and it would cost us $1100 more than the original cost. They claimed they had a recording of my fiance agreeing to the possibility of these terms, but refused to let him hear it and said we'd need to subpoena them to get it.

It quickly became clear to us that this is how they run their business and the "misunderstandings" were no mistake. The salespeople work on commission and try to trick you out of your last dime. They prey upon people when they are vulnerable, knowing how stressful moving is and taking advantage. Now our stuff is being held hostage in Queens and while we try to figure out an alternative, affordable way to retrieve it, this company is gouging us for the extra rent they're charging us to hold our furniture ransom.

It's despicable. They should be ashamed of themselves and everyone who's had a bad experience needs to spread the word until they are forced to change their ways or are driven out of business.

I am dissatisfied with this company based on the experiences posted here. I was investigating a way of storing the contents of my daughter's apartment over summer break. She is a university student in Dallas, TX, and we decided we should store her things in the Dallas area over summer rather than moving them back to the Houston area. It's still going to take some investigation to decide who we will use for storage, but based on what I have read here I would never consider using PODS and I will refer anyone considering using them to this site. What a shame! PODS appears to engage in bad business practices which are unethical if not criminal. Shame on you, people of PODS. I will never use this company until they stop resorting to these unethical but lucrative practices. I hope someone can make this company accountable and that the people who have been so badly treated are refunded their money. Thank goodness for sites like these.

What a terrible experience. I was charged over $3,000, for a move that was under 400 miles. After you fill the POD, It is my opinion that they hold you hostage. Trying to get a delivery time was a joke also. They told me that I would have a time by 4:00 PM the day before. The call came in after 7:00 PM. When I called to complain saying that I have spent over $4000 with PODS for storage and moving, I was told that a lot of their customers spend money. In my opinion, there are interstate commerce laws or interstate transportation laws, that have been broken by this company, in particular laws governing the distance that they can deliver from the nearest franchise dealer. Be careful in dealing with this company. I welcome an interested attorney, as I will be seeking one out.

I had a very bad experience with PODS. Please do not use this company. My furniture was delivered intact but I was overcharged. I informed them that I wanted to store my furniture for a month and a half and wanted it moved. They gave me a final quote and said I'd have two payments. They even tell you that every month you rent beyond the first month is extra. But after giving her my time frame and asking for a final quote, she conveniently left out the rent for the second month ($260) in the final quote and later I was billed a third payment for the rent.

When I called, I was told a specialist would contact me. Don the specialist emailed me and initially told me that I could listen to the recorded conversation (I have an email saying that); but later I was denied, saying that I did not have the right to listen to the tapes. Don claimed that I admitted that I had been told about the extra months rent, so I had no more right to hear the tapes. I told him that although she had told me the rent for each month was extra, I had already told her I wanted two months (there is no half months rent) and that I asked for a final quote and thought that the second month's rent was included in my second payment. He said that I still couldn't hear the tapes. He was very rude and I'm sure had I been able to hear the tape, I could have shown him where I was told about the final quote.

I would advise everyone to be very careful when dealing with this company as they never give you a total amount in writing and just bill you when they feel like it. Do not use this company. There are better ones out there even if they seem more expensive initially. I ended up paying a lot more than I expected and also wasted a lot of time contacting them. Don conveniently stopped receiving my emails and calls. I intend to post reviews everywhere I can to make sure others are aware.

Don't get divorced if you have a pods. My soon to be ex-husband filed a cease and decease order on the storage unit that was exclusively in my name. I had been paying for this unit for over seven months. I understand the order being honored by pods. At least, he can't destroy my belongings either, right? Wrong! Pods will not notify you of changes to your account. They will transfer you, hang up on you and then for the finale, they will change the name on your account without your permission! I was current on payments, paid two weeks early even. When I called about this, they refused to talk to me. Now, I have paid seven months for all of my belongings to be stolen by my ex-husband and the people I trusted to take care of my things refusing to call me back. I now do not have an account with pods. My husband does. Cake topper. I have maybe $300 of his stuff in there, random books and electronics I was storing for him.

It was necessary for me to move to Louisiana. After lengthy research, I decided to contract with Pods due to the representations that Pods made to me. One of my main reasons for contracting with Pods was that after giving the Pods representative a lengthy description of my household goods, I was given a price for a storage unit that would be adequate to contain my household movables. This price was quite acceptable to me. Further, I would need to store my goods on the container before delivery to my new home. I requested for a complimentary one month storage fee and it was granted. I was also told that the fee for any additional months would be $199.00. These were terms that I could financially afford.

I would point out that in my conversations with the Pods representative, I was quite clear as to the size and amount of furniture that was involved. Despite this, on the day of the move, when the movers arrived, I was immediately informed by the movers that the container would not be able to hold all my contents. In addition to this, I spoke to a supervisor named Don that day.

The situation suddenly changed as my belongings were being loaded onto the container. Don indicated that I was wrong as to the first month of storage being free. We had an extensive conversation and never met a satisfactory resolution. Don insisted that the company representative had not communicated that information to me. While I insisted that I would not have contracted with Pods, had the first month not been free. As I have previously related, I researched movers and costs extensively and all movers were willing to give one month free storage.

My experience with Don in all other calls was quite frustrating. This man was overbearing and repeatedly threatened me. When the situation worsened and I began to realize that Pods representatives were quite literally liars and crooks, I decided for my well being so I needed to immediately cancel the contract. It became apparent that the current nightmare I was experiencing would undoubtedly worsen if I continued with the move with Pods.

I very soon realized that if I had been given a realistic quote, I would never have contracted with Pods, as their costs would be triple what I was initially quoted. I now realize that this is a scam that Pods uses which is quoting a very low price and by deliberating under quoting the size of the container needed. Quite obviously, many unsuspecting customers get caught in a stressful situation. Once Pods has made the initial pickup, the customers are faced with no other option but to allow Pods to provide the additional containers, and thus end up paying far more than initially contracted for. I feel that I am one of the lucky ones because I caught onto their scam and canceled the contract before I suffered greater damage.

I advanced Pods $722.16. In my haste to move, I did not notice that Pods was including in that amount $199.00 for storage. Pods was negligent in quoting inaccurate fees and inaccurate storage needs to me. Although I paid $722.16, I have only been reimbursed approximately $300.00. I strongly oppose Pods refusing to refund the full amount that I paid in good faith. Pods miscalculated the correct space that I needed for storage. Due to their faulty misrepresentations, I advanced them monies that I have been unable to recover.

I will not be satisfied or quieted until at best I am refunded all funds that I have paid to Pods.

It is my intent that If I have not received the funds in full within 10 days of the receipt of this letter, I will proceed with a letter to all Better Business Bureaus in Florida and Louisiana. I intend to also contact the news media in each all over these states and make them aware of your business tactics. I also plan to write a complaint to AARP to warn their members of your unethical tactics. And lastly, I intend to file a civil suit against your complaint; claiming breach of contract, unfair trade tactics, and fraud, this suit will be filed in federal court with the intention of this becoming a Federal Class Action matter.

Pods abuse by Don, the Pods representative, and Pods negligence in carrying out the companies duties have fueled my intent to pursue this matter in any way imaginable venue. I feel that Don intentionally attempted to bully me because I was a female and a senior citizen, which also opens up additional causes of action. Putting it mildly, Pods' business tactics have invoked a dedication to pursue the company's unfair trade practices publicly until Pods ceases to exist. All this to come, should Pods not refund the entire amount that I innocently but with good intention, paid the company. I feel that Pods is the Bernie Madoff of the moving industry.

I used POD in 6/11 from PA to FL and all went excellent. Due to health reasons, I had to move back to PA, and in 8/11, I used PODS again. PODS had referred me to Moving Staffers who gave me a moving co to load the POD and another to unload. Everything went excellent. There were no problems from PA to FL.

For the return trip to PA, I requested, through Moving Staffers, the same 2 loaders and unloaders since the experience was great. Unfortunately, the move from FL back to PA was a horror. When the POD arrived in PA and was opened, everything was thrown around in the POD. All I could do was cry. I contacted PODS and it took them 4 days to get me a claim number to file a claim. I also contacted Moving Staffers and Hometown Moving, Boca Raton, FL who packed the POD. They said that they packed the POD to spec and are not responsible but would help me with POD if there was a problem.

I did take pictures and it took me a week, with getting settled and health issues, to get nearly 70 photos to PODS Ins. Co. as well as their claim form to be completed. They said that it would take about 30 days to review. Five weeks later, I never heard from them, so I contacted the representative from PODS Ins. Co. She sent me an email stating that they would not honor the claim as they feel the POD was packed incorrectly. I also put on the claim sheet that I had some boxes missing and they are blaming the loaders and/or unloaders but this is totally impossible as I watched the POD being loaded and unloaded the entire time and nothing was taken.

I have tried to call Ross at Hometown Moving in Boca Ration, FL but he has not responded to my calls. The representative from PODS Ins. will not answer any more emails from me since they feel it's over and done with on their end. I do have damaged items, some very expensive and one of a kind, and supplied them with everything including pictures of damaged boxes. I am at my wits end about this and do not know where to turn next. I would never use PODS and would never refer them to anyone.

Due to the reviews, I will never use PODS. I will be moving soon and thought PODS would be the way to go. I guess I was wrong. Moving is already stressful and I don't have time to be jerked around by a company with bad customer service.

I wish I had read all the reviews before choosing this company for our cross-country move. I will never use this company for anything ever again. My POD was to be delivered on the 4th of October after starting its journey from Texas on the 27th of September. For some reason that no one can explain to me, it took 7 days to make this 954-mile drive. It has arrived in Orlando early this afternoon, but now I am being told that it is too late to have it delivered, so now, I am being inconvenienced because a company that relies on transportation and uses it as the basis for their company can not secure a truck and driver to make this delivery. I have talked to several people in the "Customer Service" department and I have not gotten the same answer 2 times. There are no supervisors to talk to and according to them, "they" are the company and that there is no one else to talk to over them. There also seems to be nobody in charge with whom you can file a complaint, as this is what I have been told over and over again. People need to do their homework and do some checking before they entrust this company to do anything as regards to moving or storage. How this company is BBB approved is beyond me.

In 2009, I reserved a POD. We lost our home to economic hardships, and in the dead of winter, the safest and easiest route was to order a POD since they delivered and picked-up. Over the last 2 years, I have paid the POD on time and also falling behind on payment but always brought the balance current. I fell behind on the payments in the winter into spring, and in June of 2011, I received a letter stating that the lock on the POD had been cut and the POD was moved to a different location.

I immediately called and made a payment to the corporate office with Jason **. After I made the payment, I specifically asked Jason if my payment brought my account current. He said, "Yes, the account it now current and you only owe $185.16 for the current month but you have a new billing cycle coming up. I proceeded to say, "Ok, I should have all of that by the following month."

I received an invoice in August for $385. I sent a payment of $350 which was returned because I mistakenly didn't put a postage stamp on the envelope. I called Jason in September to set up a delivery date and was told by the customer service that my account was locked and there was a credit on the account. I spoke with Jason the following Monday and was told that the POD was sold in August and they sent me a bill for August. Next, Mr. Jason ** proceeds to say that they will send me a check for $2,200.00, which was the overage that was obtained from the auction. It was supposed to be in 7-10 days and it's been three weeks. This can't be fair practice.

PODS charged my credit card on 9/21 and told me it would take four business days to deliver my pod 300 miles away.

On 9/22, I faxed the paperwork. On 9/23, I faxed the paperwork again. They still claim they have not received it and have moved my delivery date from 9/29 to 10/5.

I was lied to by PODS on several occasions and will never use them again. I used PODS to move from Baltimore to San Diego this summer. I did not know my exact address in San Diego upon deciding to move and therefore, needed a POD. I stayed with friends in SD while I searched for a place after arriving. I told PODS the zip code I wanted to move to (92014) on the original booking call and they said I was good to go. The drop-off and pickup in Baltimore went well. All downhill from there.

When I found my apartment in San Diego and informed PODS of the address (with the same exact zip code of 92014), I was told there was a restriction in place on that zip code which prevents a POD from being placed on the street there. This was the first time I'd heard of this restriction. I found it interesting --frustrating-- that PODS did not mention this restriction until they had my money and my stuff. They clearly will say whatever they need to in order to get your money and your stuff, and then they have all the leverage because they charge you almost everything before they even drop the POD off in the first place.

PODS informed me I would have to sign a waiver which cleared PODS of any issues (fines, towing, injuries, etc.) that happened while the POD was on that street. They simply refused to deliver my POD until I signed this waiver. My alternative was to rent a moving company to move my stuff from the POD to the truck and then from the truck to my house, at a monster cost of course. I was told by PODS that they had in fact told me of this restriction on my original call and had the recording to prove it. I demanded that I be provided a copy of this recording because I knew they were lying. They told me the recording is proprietary and can't be released. Complete **.

Overall, I spoke to PODS customer service about 8 times in 7 weeks about this issue. I got 4 different customer service reps who told me different explanations every time, made me promises about supervisor involvement that never materialized and clearly were unprepared to own up to their lies. I was promised callbacks 3 times that never happened and I had to call back every time. In the end, I talked to the city and they said as long as the POD didn't stay overnight, it was no big deal. So I signed the waiver so PODS would stop holding me hostage over their own LIES. I can accept incompetence, imperfection or plain old mistakes because nobody's perfect. But when it comes to lying, I just can't deal with it. I'll never use them again and anybody who does should expect awful customer service and lies.

I had a short-notice cross-country move to make, so I started making calls to different storage container companies. PODS was by far the most expensive service, but because of my time constraints and the area I lived in, I didn't have many options. The PODS representative offered me a discount because the area I was moving to needed PODS. I said upfront that my final zip code may change by up to 10 miles and the representative said that was fine and wouldn't change my original quote amount. PODS was still more expensive, even with the discount, but I felt their extra services might make it worth it.

The rep quoted me a drop-off fee of less than $600, but the actual amount charged was close to $750. They also quoted me $200/month for storage, but failed to inform me of the mandatory $50 a month insurance.

Cut to a year later. I call to have my POD delivered, with quote in hand. My delivery zip code had changed by 6 miles from the original quote. I spent an hour and a half on the phone arguing with them over the price. When I called for my original quote, they said they would honor it, even a year later. Unfortunately, this wasn't true. They said they were giving me a discount, but I was still being charged almost $700 more than what I'd been told. Over the course of an hour and a half, I spoke with several reps and received no less than 5 prices from them. They finally came up with an amount that we could agree upon, which is $2,443, and the rep even informed me that her manager had approved it. They then charged my credit card for that amount.

Now, their billing department says I owe another $131 because that's the amount of my original quote (you know, the quote they wouldn't honor the first time, and it took me an hour and a half to get them to do so). I said, too ** bad. You've told me the amount and charged me for it already. That says to me we have an agreement.

Stop jerking people around PODS! I'm telling everyone I can not to use you. This is some of the worst business practices and customer service I've ever encountered!

I first called the company to get a quote on the cost of delivery and pickup and to ask what the charge would be for moving to a different state after a few months. I was given the quote for the local delivery and storage, and was told over the phone that the moving and second drop-off (for my final destination in another state) would be the same as the initial drop-off and pickup priceroughly about $300.

I have had my items in storage for about four months now and I finally have my new house address & destination. I called to have the pod scheduled to be delivered but now, all of a sudden, the price had gone up from around $3oo that they originally told me to $2,800! I am obviously in shock as this is nowhere close to the price I was originally told over the phone.

I voiced my obvious concerns to the representative, who immediately told me that the reason for the price difference was that my account was setup as a local account, not for a long distance. The rates are what they are and she can't do anything about it. I explained how I had originally told them on the phone about the move to another state. If the account was setup as local instead of long distance, it was not my fault as I do not work for the company and I didn't set the account up. Secondly, I was told on the phone previously that the price would be the same.

She kept cutting me off and not letting me speak so I was getting frustrated and asked to speak with her supervisor. She told me there was no supervisor that she could transfer me to. Me being in customer service for many years and also working in an office similar to that one, I know that she is lying. I told her that I know that there is a supervisor as companies do not just leave their employees on their own. This is not how legitimate businesses work. I asked over and over but she refused over and over. She says that the only thing she can do is to send an e-mail to the next level and have them call me back, but that she cannot transfer me to them.

I will never suggest them to anyone because they are dishonest and a two-faced company. Plus, there is no one else to speak with because they will flat out refuse to transfer you. I regret ever dealing with them in any way and will fight this as far as I can. The bottom line is I am probably going to have to initially pay for the cost because, of course, they will hold my belongings (my entire life) hostage until I'm done with the payment. I am at the mercy of a nasty, lying corporation. I will tell every person I ever meet not to use them. They are deceitful. Again, do not use them!

I paid PODS $5,000 plus insurance to move my items from Ohio to Las Vegas. My things were in storage with PODS from January 25, 2011 until delivered on July 25, 2011.

When the POD arrived, it was damaged and I could literally see inside of the unit from one corner. Upon opening the container, we found that it was infested with mice and all of our items were ruined and had to be thrown in the trash. There were still live mice in the container as well.

When I contacted PODS customer service to file a complaint, it took 48 hours for someone to contact me. Without conducting an investigation, they informed me that my insurance did not cover any type of infestations and they were not responsible for my loss. They even went as far as to tell me that the mice probably entered the POD when we were packing to move.

I would never in a million years recommend this company to my worst enemy.

My spouse and I are active duty Air Force members. We were assigned a new base in New Hampshire. We decided to use PODS because we did not have a new address yet. When I initially set up my order, I used the zip code of the city the base was in. I also explained that I did not have a new address yet, which is why I'm using the company. I was told that this would be no problem and to just call when I have the new address and they will ship it to me.

A month went by and we finished our move and got our new place. It is ten minutes from our base. I called the company to schedule a drop off. They told me they did not service the new area. Upon asking why, I learned that because I used the zip code of my base and not the zip code I moved to, they sent it to a facility that only deals with the base city. They said that they cannot do an extended delivery because the facility that is storing my belongings only has two trucks. I explained that I live ten minutes from the base, but it did not matter. they went on to say that because I gave them the wrong zip code it was my fault. I would have to pay an additional $1,100, on top of the $2,600 I have already paid so that they this to Boston for delivery to my house.

I argued that I should not owe them money because I told the salesman that I did not know my address. The agent then told me that she would have to transfer me to the customer action team. She did and I spoke with Carol Cox. She listened to my conversation with the salesman and told me that I did tell him the wrong zip code. She said that if she were to decide right now, it would not be good for me. I asked her to keep listening to the call because I knew that I had told him that I was not sure where I was moving and that I did not get any warning of zip code change. She then told me she could not put me on hold for that long so I needed to wait for her to call me tomorrow after she has had a chance to listen. She called the next day and told me that after the first few minutes of the call, where she could only hear what benefited their company, the call was muffled and she could not listen to anymore so I had to be transferred to another department who would review the call and get back to me that same day or the next day. After three days of no response, I called Carol back only to get an answering machine. I left a message asking the status and why I haven't received a call. A few more days past with no call from anybody so I called back. This time I called back to the original service department and explained that I was tired of getting transferred and tired of not getting calls returned to me. I needed answers as to why this was my fault.

She then transferred me to the most unprofessional person in the company. The supervisor Tonyai. Tonyai explained to me that when I said that I did not know my address, because I did not use the term "zip code", it was my responsibility. I asked her how I was supposed to know this and she explained that it was in my rental agreement. I asked how that was possible because at the time I had not read the agreement yet, it was not sent to me until after I paid.

She said that once I read it I could have called and changed my zip code. I asked to speak with her supervisor, she told me she did not have one. I thought she may be right so I hung up and read the agreement again. Nowhere in the agreement did it say anything about zip codes. I even did a document search for "zip", "code", and "zip code". They don't appear at all. I called Tonyai back to ask her why it wasn't in the agreement and she kept arguing with me that it was. She then continued to argue and cut me off while I was trying to talk. She kept saying that she has exhausted all resources and I needed to pay $1,100 dollars or come pick up my stuff, they would not waive any charges.

Well for starters, this is advertised as a 'secure' storage solution, which is my biggest issue. The thing is made out of plastic, wood, and the thinnest aluminum you can find. This is great if you're trying to keep out five year olds, but I'm pretty sure a six year old with a toy hammer could get into this thing in about five minutes. I also ordered the 'best' lock they offered, which I'm not sure I would feel comfortable using, even to secure that same six year old's school locker.

They also seem to nickel and dime you. If you only use one day out of the billing cycle, they charge you for the whole month. For the money, a shipping container is much more secure and it would take a team of metal workers to break into, as well as having a real lock.

when I rented the PODS,they said if I purchase the insurance it will cover my contends if I have things damaged in my move. I have a lots of pictures, sculptures and expensive art works. My beautiful chinese screen 7 feet tall with 8 panels were so damaged from the move. It rained so hard while we were packing to move out of 5 bedrooms 5000 square foot home. Water ran inside the pods from the ceiling. I looked up it was warped.and water sitting in big puddle. We had no time to unpack eveything after they all in there.

We sold the house and we had to move. out. All my art works were OK except the Chinese screen and the brand new pressure cooker from Spain. All the wooden panels from the Chinese screen were cracked, chipped, moldy and the top layer separated from the wood. I file the claimed and they told me the PODS had no leaks, beside they rented out again since. I asked to have an agent to come to my house to see the damage to evaluated but they just flat out said that they damage from improper packing. If we don't know how to pack everything would be ruining not just couple items like that.

They are unethical, misleading, lying and they lost a big customer because I would use them again but now I have this experience I would never use them and I would tell everyone I know my experience with PODS

I purchased additional insurance to cover the POD itself and my contents. Several pieces of furniture were damaged and PODS took a month to review my case after I sent pictures. They refused to cover my items because the POD was not damaged. They will not refund the extra money I spent on the insurance either.

I rented a PODS container & PODS packing blankets. After storing for 1 year & having the PODS transported from Carlsbad CA to Crete IL, when I opened the container, I noticed a noxious odor. The odor was chemical in nature & has permeated everything inside. It appeared to come from the container itself, either from the material used to make it or from the prior contents it stored. They do not deodorize in between customers nor clean the blankets. I contacted PODS on 4/2/11 the day I noticed the noxious odor, but they never called me back. I was scheduled to have the contents delivered by 1 of their subsidiaries on 4/8/11.

I cancelled, as I could not take possession of my personal property with that noxious odor. PODS continued to bill me for storage, as I naively awaited them to send in a customer service rep to file a claim/report. None sent. I kept on calling them. PODS finally assigned me a risk manager that also did not return phone calls, stationed in Fl. The risk manager both denied an odor ever existed as well as admit an odor did exist, in which case he said I created the odor. Kyle was fabricating story after story. He then told the Unirisc insurance company to deny my claim based on his false statement that he made to them, in Fl, whereas my PODS is in IL. Then Unirisc followed up that odors are not covered with their insurance.

The insurance that I paid for through PODS also did not send any one to investigate the problem. Instead they too are located in Fl. & deny claims solely based on what PODS tells them. Upon reading what I paid $300 in insurance premiums through PODS was to protect the outside of the PODS container from getting damaged? I have the PODS manager on video that he smells something inside my PODS that I uploaded to youtube under PODS complaints. I have a doctors prescription custom made queen size mattress that I paid $1700, to be made without flame retardant as I am chemically sensitive, which must be discarded. I have spent over 40 hours either washing, trying to air out, everything at my elderly parents, as my apartment in the city has no outside balcony nor garage to store or air anything out, a nightmare. Then once everything is cleaned and odor free, I can transport it to my apartment. The bed & other items are being discarded at least $3000 in damages.

I would be very cautious of this company. They claim and bill for door to door POD delivery. When my daughter's POD arrived from Portland, they claimed, incorrectly that it could not be dropped at her 6 lane street because of a snow emergency. The only option they offered was for us to go to their site out of town and load to a U-Haul and then drive to her place and unload. Our extra cost was $138 and two hours of extra time. PODS kept the full amount of money for the undelivered services. Never again.

As briefly as possible, I am in TN. I arranged with my mover in IA to empty my PODS, which were at the facility in Cedar Rapids and store my goods in his cheaper facility in Wapello, IA. He was contracted and paid to do this, which would take about 7 or 8 days, starting on 12/8, depending on his other jobs, basically, making 3 trips. The amount of the contract with him was $1,800.

The PODS identity numbers were given to me by PODS and confirmed and they said that the PODS would be available to my mover. I also notified PODS that the mover was going to use a bolt cutter to remove the locks and gave him permission via PODs on site to do so, per PODS procedure. He started with the first two PODS on 12/5 and loaded all the goods into his trailer, but PODS gave him someone else's PODS, so the goods he loaded into his truck, which he drove an hour south to his facility and unloaded into his storage shed, was a combination of mine and someone else's possessions.

PODS didn't even let us know for 5 days until late in the evening of 12/13 by email. They said that they had given him the wrong PODS and didn't tell the other person at all that they had given her PODS contents away.

They continued to charge both of us rent on the PODS they had misplaced and used my mover at my pre-paid expense to sort and reload our co-mingled goods at his storage facility during the time he had allotted to finish my move, which made him unable to finish my job before he left for extended Christmas vacation. They continued to charge me rental fees on the PODS that were left at their facility until January 12 since their use of his time kept him from finishing my job before his vacation. He had planned on completing my move by 12/15.

After several customer service complaints, Cedar Rapids PODS said that they would waive those fees and then charged them to my credit card anyway. They lied and totally reneged on the agreement to waive but later said that they would at least prorate and then charge those fees to my credit card anyway. This was pure retaliation for the BBB complaint I filed.

Neither I nor the other person knows if we are straight with our respective goods. I don't know if she has even been told. PODS Cedar Rapids was trying to keep it from her. PODS has ignored my demands that they indemnify me from charges of missing or damaged goods belonging to the other person.

Customer service is nice at first, but claims it has no authority over the PODS facility as they are a franchise and if the franchise blows you off, so do they, and then they get nasty and refuse to help further.

As I type this, I am sitting on a bare floor of my new house. PODS has just called me and told me they have to reschedule our delivery for three days. I scheduled this delivery date three months ago and called several times the past week to ensure the delivery date was still set. PODS was supposed to call last night and confirm delivery time, but they never did. We knew at that point there was a problem and have been calling since 8:00 this morning trying to figure out what is going on. We can only talk to the HQ in FL, you cannot get in contact with anyone at the local distribution centers, PODS is not allowed to give you their contact info.

The lady has the nerve to ask me to imagine the kind of day she is having having to call people on this delivery route and reschedule their delivery time. I wish I would have listened to the negative reviews and either paid for a legit moving company or driven a moving truck myself. I now have to spend the next three nights sleeping on a bare floor with no clean clothes, no cooking supplies, no furniture, with my 5-year-old son and two dogs. PODS is doing nothing to rectify the situation, they say to save our receipts for any hotel or restaurant charges and they will reimburse us. Yeah right, I'm sure getting that money back will be a piece of cake.

I decided to go with PODS to move back east from San Diego instead of using the U-Pack trailer service that we used for the move to SD four years earlier. PODS was $100 more expensive, but the senior sales rep out of SD, Mark **, promised me two months of storage would be built into my total cost instead of the usual one month. The dropoff/pickup in SD was fine and on schedule, as was the delivery of our stuff. My problem came when they automatically charged my credit card an additional $200.44 for a month of storage that was supposed to be included in our original cost. I called Mark and left voicemails first, with no return call. Then I called customer service and customer satisfaction departments. They refused to help and got snippy with me, saying I already got a "great price". They finally deferred me to their "supervisor" to call me back. That turned out to be good old Mark **.

When he finally called me back two weeks later, I had to refresh him on our detailed phone conversation after he asked, "Who told you that you would get two months of storage?". I calmly said, "You did" before continuing with the details. He seemed to recall and said he'll take care of it. Now, two months later and many voicemails left, I've initiated a credit card dispute and reports to their corporate office and the BBB. This is such a scam and after reading other stories, it seems they will tell you anything to get your business. Do yourselves a favor and use one of the partial trailer U-Pack services. No hassles and one legit price.

We ordered a POD. They did not specify that we needed a week in advance for delivery and pick up. We were supposed to have our billing prorated for a half month on the return. It happens that they made the drop and the pick date impossible for that to happen. What they say and do are two different things. Be careful when you choose your dates their end of billing ends on the 24th of each month not the 31st. So they stick you another month bill. We had trouble getting someone to tell us the same information. Every time we called, they told us something else. I would never use this company again. Things were missing from our POD.

I placed an order with PODS moving company for a pod container to move all my household belongings in Jan 2010. They picked up the pod from our old address in Southern Connecticut. They stored it in New Haven, CT at that time which was already incorrect. I requested it be stored in Northern Rhode Island but that never happened.

We temporarily lived in Rhode Island at that time and I wanted the container as close as possible for when we found another house to purchase. In April, PODS decided to move our container to Western CT without my permission or consent, which was farther from my residence, resulting in more money for final delivery charges.

I also believe the extra unrequested move may have jolted and caused more chances for the items inside getting damaged. All the items inside were packed carefully and tight to avoid damage to our items.

Then the day for moving the pod to our requested location of Plymouth, almost didn't happen, I was supposed to get a call the night before or morning of for delivery time and they never called. When I called them to know the whereabouts of our items, they had "forgotten" about us and quickly loaded the pod onto a truck to deliver to us 3.5 hours away!

That may also have been when our items got jolted from them being so irresponsible with the promised appointment. When the pod arrived, the items in the pod were so dismantled and destroyed and nothing like the way we packed it in January. We took several pictures of the damage (over 20 pictures) and sent them to the claim department that handles pods insurance claims.

They reviewed it for 2 months and then blamed us for negligence in packing the items. Why would we pack these items carelessly when we worked so hard to buy them? We took out the insurance to protect us and they won't give us a cent to replace what they damaged in the process of shipping our items to us. They have been horrible with customer service from day one.

We have almost $3,000 in damaged furniture and items, most are not repairable. The items are broken and the furniture have large gashes from excessive force of jolting inside the container.

was informed that I would be charged an extra $3000.00 if I wanted my POD delivered to a "zip code" location other than the one stated on the original contract. Even though the new location I want it delivered to is 2 miles closer to the PODS warehouse!

The initial error is by having my POD shipped to the wrong warehouse, but the 1st "Platinum" employee I talked to, arranged to get my POD delivered from the "wrong warehouse" to my destination with no extra charge. Woopdy doo, since it was their mistake to begin with. Then when I told them, that I needed to have it delivered to a location that is closer to the PODS warehouse than the original destination, I was informed by the extremely obnoxious "supervisor" whose job it was to beat me into submission, that in order for them to deliver my POD to the new closer (to their warehouse) location, I would be charged an additional $3000.00!

I had the pod, $150/month for 5 years. This idiot, Gayle, called my daughter every day, for 5 years. As if she worked for the Mafia and was a loan shark. I missed a couple months (chemo every day for 1 year).

My daughter told this Hefer to quit calling her every day. Which she finally did. I continued to pay $150 a month till this October. I called to tell pods to get it out, I will pick it up the 15th. She said, "Oh, we auctioned it off last April". They've kept all my monies not to mention the irreplaceable things from my family. They are all dead and now all of their pictures are gone. :(

There is no recourse but to sue her and pods!

Our experience with PODS has been a nightmare! Before doing business with them, we looked them up on the BBB and they had a good rating! We wish that we have seen your site where there are so many complaints listed. Our current complaint is that they are tacking on an additional $2,004 delivery charge ($768 for each of 3 containers) because they say our destination is an "extended delivery". We had told them at the very beginning that we would be moving to the Portsmouth area (we even listed the city of Durham as a possible destination). This is not our first problem with PODS. They never told us that there would be a monthly charge of $199.99 per container while we were using them.

The only reason why we had chosen PODS is that according to our conversation with their rep on the phone, it would save us money compared to moving and storage the traditional way (we are on a tight budget). However, the monthly charge has made PODS way more expensive by far! And now, they are trying to get an additional $2,004 out of us!

First of all, they don't mention in the terms and conditions all the hidden fees they have! It is absolutely ridiculous. To make things even worse, they charged an old card (which is illegal, btw!) and they still managed to get $241 out of my bank account for what they say was a monthly rental fee! I find this hard to believe because I only had my stuff in storage for a month and paid that already! PODS is a joke! Don't ever use them. I seriously wish I would have read these reviews before doing this. I would have never done it! What a headache.

I filled out the quote online like the number it came up with and booked the POD. When I went to have the POD re-delivered to my new address, what was quoteed at $39.99 turned out to be $156.67 drop off and a $100.14 pick-up fee. When I called to find out why, not one person wanted to make this right. It was more about, well, that's what the quote says online.

Terrible company! I recommend that anyone interested in this route find a different company. What I thought was going to be a total of $351 (1 month, all pick-ups and deliveries) turned out to be $550. Terrible! I am so sick to my stomach about this! I'm so tired of being taken advantage of by companies. what ever happened to "the customer is always right"?

I requested a quote from PODS.com and now am being spammed on a daily basis. I have sent multiple requests for them to cease sending spam to my private email address. They have not stopped. I never authorized PODS to send me any information nor do I want it. After reading all of the horror stories from people who used PODS, I would never engage in any business activity with PODS. Do not request a quote as this will happen to you! I would love to take legal action against PODS for sending unsolicited emails and not stopping when requested.

I called on August 3 to order a POD to be delivered on that Friday, August 6 in the morning. She told me that the amount to be charged to my credit card was $201.00 even and gave me a confirmation number 87. I put that in quotations due to the fact that is what she exactly gave me on the phone. When the morning of the 6th came, they never called me as promised to tell me that the driver was coming and that they told me that they would be calling me the night before to let me know what time in the morning.

They have a 3-hour window. When I finally called them back that morning, they informed me that their computers were down and could not deliver them until Saturday morning. I was fine with that. When they finally came around 1:30 pm, the driver did call me because he was not sure of my address around 12:00 noon. They gave me papers of the do's and don'ts to the PODS storage place. I read them and the last page was the bill of what they charged my credit card. It was not at all $201.00 even. It was $396.95. This is when the nightmare began.

I called the number off the PODS truck which is not the same number I had called to order the PODS. I was told that I in fact did say okay to that amount. Well, in the beginning of their message, they would tell you that your phone conversation will be recorded so I asked to hear where I told them that I said yes! You won't believe what happened next. They played a recording of me, which was not me, on Friday August 6th at 1:30 p.m talking to a David and him asking me questions. My answers were ah hah and yeah. I proceeded to tell him that it is fine to have it delivered on Saturday which would be that next day but the clincher in this whole scam is that I told them that I have no idea where I'm moving to that they would probably have to hold my stuff, furniture, for at least 3 months and I would get back to them with the forwarding address with the zip code so they would know where my stuff was to go to. Wrong, wrong, wrong.

When the gentleman got back on the phone and I told him that I was being scammed and that was not me, he basically told me that I was lying. I was supposed to get a phone call that afternoon and of course did not. I then called the next day and wanted to talk to a supervisor.

To sum it up, I spoke to 2 different supervisors that all said that the number on my confirmation of $201.00 even was assigned to a different customer and that I did in fact speak to a David on Friday afternoon at 1:30 which is a bunch of bull**** and when I asked them, "Well, what about me calling on the 3rd and getting it delivered on Friday morning on the 6th." Why the hell would I make a call in the afternoon to get a POD delivered on a Saturday! It was already supposed to be there! They were back talking, stammering and then the last person I spoke to told me after that I was taking too much time of all their personnel in this matter'. I wanted her to play back this so-called message of me so my husband could hear and of course, you guessed it, it was garbled and couldn't even hear David, imagine that.

I contacted Verizon, my carrier and of course that have this scam down pat. Their toll free numbers won't show up on my phone at all but I can have a judgment to get the phone records of my phone calling their phone at 1:30. I did in fact make my first call to order that POD from my cell phone and I do have that on file. I have since then had to hire professional movers to come take everything out of the POD and put it in their truck and store it locally for a fee that we agreed to and they came and everything was correct, no scamming, it was legit. As far as PODS, they came and got their truck empty. I was not going to be the victim of more money being taken out of my credit card for whatever reason they would come up with.

The inconvenient thing was concealing my credit card and having to shell out more money due to the fact that PODS was really sticking it to me. I am contacting you, my bank, for hopes they will see this as fraud and refund me my money. I'm confident they will agree. I'm telling you right now they scammed the wrong person'. They are not going to get away with this dubbing my voice, charging my card excessively. Someone is going down for this. I have no idea who but PODS president better watch out. I'm going after him and everyone else who is in on this scam. It was not my voice and I'll prove it, come hell or high water.

PODS failed to keep their end of the deal. When I asked to have my pod weighed, I was told by the customer service agent that it would not be a problem but it would cost me an extra $40 to have it done. It's not a problem or so I thought. Those that are not familiar with the military when a Do-it-yourself (DITY) move is done, weight tickets are needed so you can get money back from the government to pay for expenses. Well, that's the part where my trouble starts. I made my first request for my weight tickets around July 1. I received my first ticket in a postmarked envelope dated July 12.

I have made numerous phone calls in an attempt to gain the other ticket because by itself, it's useless. All I get told is, "Oh, it's been mailed and there isn't anything we can do". It has become very apparent that no one from customer service or Platinum services is concerned about customer service. They aren't willing to help at all even though protocol wasn't followed. DITY movers beware don't expect much help once they have your money.

Horrendous service from PODS. This company just cannot get their act together. After dropping the ball multiple times throughout this process, PODS has made the delivery almost unbearable. Every time I called them to check on delivery of the empty POD, pick-up of the packed POD, etc. I found that they either incorrectly recorded my information from the previous call or didn't take the information down at all. If you are game to use them (I never will again), you MUST call and confirm and call again and reconfirm every thing they say they will do. My POD delivery was scheduled three weeks ago for yesterday (Friday).

They called the night before (Thursday) to say they had too many orders to deliver and would deliver Saturday instead. I mildly complained (by this point they have really beaten me down) to no avail. I called them this morning (Saturday) to confirm the delivery. PODS gives you a 3 hour window and tell you they will call 30 minutes in advance. I reconfirmed (had done this before) that I did not need to be present for delivery. They confirmed I did not need to be here. I had a meeting about 20 minutes away and planned to leave to return once hearing from the driver, but wanted to be certain that they would deliver just in case. I confirmed that the driver would be calling me 30 minutes in advance. I confirmed that the number he should call was my cell number.

Mid-afternoon the driver called to say he was at my house (not on the way but at my house). He then told me that he could not deliver without me being there because there were some branches that he would brush with the truck coming in the driveway and I might need to sign a waiver. He needed to call his dispatcher to discuss. These "branches" are very small foilage from a small tree close to the driveway. I gently brush them every time I drive down the driveway in my SUV. I told him not to worry about the branches, but that I'd be happy to sign a waiver if he needed it and that it would take me 20 minutes to get there. I also pointed out that he had not called 30 minutes in advance as promised. He lied and claimed he had called and left a message on my answering machine.

When I asked him what number he called, he gave my old Connecticut home number. Interestingly, there is no answering machine on that number, it simply rings and rings if you call. So it would not have been possible for him to leave a message. Obviously, he had my cell number because he had just called it. I immediately headed to the house. On my way the driver called to say the dispatcher said yes I needed to sign a waiver, but he had instructed the driver not to wait but to leave. I complained bitterly pointing out that he had not called 30 minutes in advance and that it would not have been possible for him to leave a message as he claimed and that I would be there in 10-15 minutes. I asked if I could talk to the dispatcher.

He said tough luck and gave me the PODS 800 number. I called on my way home. They were absolutely no help. I tried everything I could to get them to have the driver wait. It made no difference to them that the driver had not called in advance (or called an old number despite the fact I had given them my cell phone number numerous times and they obviously had it because that's the number he called when he arrived at my house with no notice). They didn't care that the driver had obviously lied about leaving a message on my answering machine. I arrived home 19 minutes after talking to the driver and he was gone.

I ordered a PODS for relocation to Albuquerque from CA. It was delivered on time and in good condition. That was the end of the good customer service. I was scheduled for pick up on 31 July 2010. I even had a conformation call from Riverside saying they were going to pick up at 7pm on Sat. the 31st. On the 31st, PODS Florida called to say someone called in sick so the POD would not be getting picked up until 3 August. I explained to them I had permission for only one day to set the POD on the street.

They said they were sorry there was nothing they could do. I assured them since I had to be in Albuquerque on the 3rd for a job, I would be holding them responsible for damages and charges for the person I had to pay to stay and watch my goods. I took further action and filed complaints with the corporate office, the Florida Better Business, and the Federal Consumers Affairs department. This is the worst moving company I have ever dealt with and I will never use them again. Furthermore I will tell everyone about your site so they can judge for themselves just how incompetent PODS operation really is.

PODS wants to charge me $6 a mile to move my things, otherwise, they will not move it. There was never any mention that I lived in an "extended delivery" zone. This charge equals to more than $350 dollars. This should be free. I see that others have the same problem. They want more money, to deliver to any location. When you go to their website, it says that they serve Little Falls from the Rotterdam/Schenectady New York office. I want my things without getting charged, like I'm supposed to. I can't afford to pay $360.00 when it is supposed to be $98.71

We moved from Southern CT in beginning of Jan.2010. While we looked for a home in Massachusettes, we packed up a pod and It was supposed to be stored in Rhode Island, closer to where we rented until we found a permanent home in eastern Mass.

#1 The pod never got stored in Rhode Island or closer to our residence, instead they took it upon themselves to store it back in CT ,2 1/2 hours away from us.... how convienent for them to charge me a HUGE delivery fee, knowing it would be farther from the destination in 5/6 months when we were to have it delivered!! Then they moved it 3 weeks before we were moving to an even further location (North Western CT) which was an additional 1 hour away and a chance to damage done to the belongings in the pod from moving it around for NO REASON!

Then when moving day came for the pod to go to the final desination, they never called the night before to confirm its delivery as they said they would, never called the day of to tell me it was on the way and when I had to call for its whereabouts , they had forgotten and it was delivered much later in the day, we had help there to help us unpack it but most of our friends had to leave waiting so long for it to arrive from 4 hours away-because they stored it soooo far away!

Finally we got it unpacked in 3 days so we wouldnt have to pay another rental fee of $220 a month.We called on a Wed to have them come on a Thurs to pick it up. Well, they never showed up Thurs, Friday or Saturday. I called Saturday afternoon to find out why it was still at my house? They had no answer for me? We were supposed to have furniture delivered on Friday and the furniture company couldnt deliver cause the pod was in the way... we will have to pay for delivery 2x's now. Pod never appoligized or offered to compensate for all the mishaps. Not to mention two of our furniture pieces were severally damaged in the pod from all the moving from so far away i suppose.

Erin J. (platinum services at pods) didnt seem sympathetic at all and said they wont compensate me for the 4 hour delivery they purposely picked instead of the one i requested in the first place. I have made several complaints and NO ONE HAS CALLED ME BACK OR EVEN CARES ABOUT THIS SITUATION. Lost money on delivery charges from furniture company of$300 for 2 deliverys, Property damage to two pieces of furniture. An amoire and my credenza was damaged with gashes and the credenza was completely destroyed and unusable.

The delivery charges were double what I would have paid if done the way i requested it in the first place. And a lost day of work because I had to get another day off of work to wait for the redelivery of furniture, the pod was in the way when it should have been picked up two days earlier.I have contacted an attorney

Several hours after the pod was to be delivered, I finally got a call back from the company. They said the driver had gone to the wrong address and that they were trying to reschedule.

I checked my email. PODS sent me an email stating that they regretted my cancellation. I CANCELLED NOTHING. Then there was another stating that I had made a NEW reservation at a MUCH HIGHER RATE and for very different dates. Interestingly, they charged my card for the new higher rate WITHOUT confirming this new reservation. After many calls, one lasting for an hour, we were no where and VERY mad. They said they would review our case but it may take a week. We explained that this wouldn't work with our schedule. They offered to do NOTHING to help and would commit to NOTHING. I sent them the quotes via email but despite this evidence, they would not agree to honor the quote or admit to an error.

The representatives were very rude and did not seem to want to help with a solution despite our numerous attempts to come to an agreement. They refused to read the emails I sent directly to Corine K. and stated that they needed more evidence and would need to perform an investigation. In our opinion, NO ONE SHOULD USE THIS COMPANY! My credit card was charged an amount that I DID NOT authorize. We weren't able to move when planned and lost time and money as a consequence. We had arranged for help when the pod was supposed to arrive and, without warning, it was not delivered.

My situation is similar to others at your site about PODS. When I reserved the unit, and gave here the TO and FROM Zip Codes, she GUARANTEED that it would be delivered on my requested date of June 5th, 2010. On June 4th they called me to say that my POD had not yet left Illinois because logistics "had not found a carrier" to take it to Colorado, and that it would be at least 3 days late.

Right after we reserved the POD, we made airline reservations to be in Colorado when the POD arrived, so that we could immediately unload it. The 3 day delay (if in fact they live up to this new date) would give us less than a day to unload, which will be virtually impossible. We will have no choice but to pay the large change fee to American Airlines to modify our itinerary to "accommodate" the PODS delivery screw up.

PODS did offer to reimburse us $100 per day for the 3 day delay, but this will not come close to covering the airfare change fee.

I am very frustrated and disappointed with PODS, and their Customer Service team's lack of tools to try to improve my delivery picture - they keep using the word "forecast", and refuse to say "guaranty".

One of the PODS responses that I found at your site states that the delivery date will good "Barring any unforeseen issue (inclement weather or local catastrophe) the scheduled dates are always honored". Not so in my case, or many others that I read about at your site.

When the POD arrived, I saw water stains on the floor. When I asked Jason if these PODs leak, he replied no. After loading the Pod to 2/3 capacity, it started to rain so I closed it up and went inside for the night. Next morning after a light rain with some wind the night before, I opened the POD to find a puddle 3 feet around at the back wall of the POD. I called PODS. At first, they were apologetic. When the driver Jason finally showed up with the new POD, he jumped out of the truck with attitude and said, "Whats the problem?" To that I said, "You said these don't leak." He then said, "I never said that," which was calling me a liar. Absolutely unprofessional.

We recently moved a POD from Hawaii to Las Vegas. Thanks (almost exclusively to PODS), it was the worst moving experience we've ever had and we'd never use them again! To say the least, there were numerous problems with communications with PODS and their local franchise owners. Foremost, and most frustrating with PODS, you cannot call a local franchise number to verify and check on anything in advance of the scheduled pick-up. By their policy and protocol (or maybe it's just a practice they adhere to?), PODS (nationally) does not allow you to directly contact a local franchise. Actually, for the Las Vegas end of the move, they out-and-out refused to give us the number of the local franchise owner. (In Hawaii, for some reason, they gave us the number, but for other reasons, it was still not helpful.)

On both ends of our move, we had major problems that could have been avoided had we been able to talk directly, in advance, to the local PODS franchise owner. In Las Vegas, we had to scramble at the last minute, with a local HOA manager to get proper releases/allowances for PODS to drop off and pick up the unit, even though we had been given this permission verbally and had advised the local franchise owner and national office of this. However, apparently for liability reasons, the local owner refused to deliver the unit until he had something in writing from the HOA (actually the driver who was scheduled to do the drop-off told us this - we never heard from the owner himself).

When contacted about this problem at the national office on the day of the move (at the very time we had been advised electronically and by phone message that the drop-off was supposed to be taking place), PODS (national office) advised us that they were unaware of any local requirements of this nature. When asked to check into it further and get back to us so we could resolve the matter, they said they would do so immediately. Thereafter, they didn't even bother to call us back - leaving us totally clueless and in the dark about what was going on and what to expect next.

Finally, after a delay in hearing from PODS, we called our HOA person she helped us out (it was Good Friday and she was not in her office) and we were thereafter able to get the authorization letter to the local franchise owner. Without the HOA's help(which would have been readily available the day before when we had attempted to get the local franchise number to contact them to make sure everything was on track), the POD would not have been delivered at all. As it ended up, the POD was finally delivered three hours late - screwing up the rest of the day's plans and resolving a very uncertain and stressful situation. (We resolved it - PODS had nothing to do with the resolution and remained unhelpful in all of this!)

The entire situation above in Las Vegas could have been easily resolved, in advance, if we would have only been given the local franchise owner's number. (Also, so you know, I had called PODS national office the day before to attempt to get the local number to make sure there would be no problems, but they would not give it to me. In that same conversation, I was also assured that everything was on-track and on-schedule for an on-time delivery the next morning.) I could go on about the Hawaii experience also, but needless to say, it was very similar to the frustrations we had on the Las Vegas side. Again, and without compare, this is the worst moving experience we've ever had -thanks 100% to PODS. As such, we hope others pay heed as they consider what to do when considering their next move.

Based on our experience, it is our belief that without better coordination and communications by PODS (at both the national office and local franchise offices levels), you will very likely experience an undeserving amount of stress that you could otherwise avoid by using a reputable and experienced moving company. Given what we went through with PODS, we would highly recommend that you look elsewhere. Unfortunately, we found the PODS process to be unreliable and not user-friendly. Our expectations for them were very high based on the hype and advertisements - but the reality was that they failed to deliver on the communications end and to meet our needs.

We stored our property with PODS in Riverside, CA for two years during a move from another state. We purchased our own insurance for the property as it was equivalent to or better than the insurance that they offer through one of the great insurance companies out there. USAA, we paid them to take our property from our home store it in what they said would be secure, dry and a temperature controlled environment. We agreed to the normal indemnity clause and storage at your own risk clauses.

However, two years later when we opened up the unit, it had sever smoke damage due to industrial smoke from trucks or the equivalent, heat damage to items and property near the top of the unit, and had clear signs of water damage to the unit that was not there when we started the contract. Also, many items even though protected had just been banged up severely beyond normal storage and transportation. Personal insurance does not cover for industrial smoke or transportation damage only fire and accidental or theft. They see those issues as fault with carriers and service providers. Nonetheless, we sent them pictures of the severe damage to our PODS outside unit which clearly shows they mishandled the unit.

There were holes on the outside of the unit that broke and cracked the inside wood walls. Structural beams were jarred out of place. The roof had water soiled depressions over 3 feet in size and the spring system on the roof was crushed and bent. The rivets that secure the insulation around the top of the unit were popped out, broken or missing. They are not forthcoming about what happened to the unit as well as where it was really stored.

We had black soot like material coating everything that seeped under protective plastic on the furniture, wood furniture had signs of top fading where exposed and heat damage to legs, tape virtually melted and cracked on top boxes and articles, candles distorted and twisted like oak trees and the dents and scratches to the furniture even though protected by cloths were out of the normal. We sent them photos, had insurance adjusters come out and look and sent the reports.

The conclusion of all investigation is that they did not store the unit as promised in their contract with us and are now standing behind indemnity clauses to say they are not responsible when clearly they do not handle people's property in the manner and care in which they advertise and promise. They never bothered to come over and look at the damage why the unit was with us for over a month and during our complaint. Customer service did not seem interested in solving the issue. They did not return calls the first or second time and had to be contacted several times before any response.

Finally a month later, they just asked for some photos. In the end, all they had to say was they are not responsible and deny any claim that we have and have offered no reasonable relief to help cover the cost of repairing or even cleaning our property. We are very disappointed. They took $187.00 a month for two years and we were stuck with damaged property due to their negligence and ability to properly store our valuables the way they said they would. Very dishonest, irresponsible, and unwilling to help or show they even care. Renters and movers beware!

I got online today to possible schedule a PODS to be delivered for my move in a month from now and after reading all these complaints, I will never use PODS ever! I cannot believe the stuff that these poor people have dealt with and hope that PODS gets a clue on how to operate before it's too late and they go out of business. PODS are a great idea and it's too bad that they cannot make their customers happy and do as they initially agree to do. I feel terrible for all these situations and all of the people that have had nightmares with this company but thank you for making people like me aware of it so I don't have to deal with the same nightmare! I hope PODS recognizes and does the right thing, in past, present, and any possible future customer relationships.

I had a contract in NJ with 2 PODS. Picked up 7/09. They were in storage in a Swedesboro facility. Later I find out they were dragged to Delaware where I couldn't get into them. I was behind on payments, making direct contact with Jane M. and making monthly payments. I'm being charged fees after fees for who knows what. December 01, 2009, I made a payment of $250. On December 28, 2009, I made arrangements with Jane M. not to auction my belongings off. We agreed on a $500.00 check to be sent, leaving a balance of $813.72. Check sent and cashed from my bank January 4, 2010.

She told me that I would be getting a notice in the mail for an auction. She said to ignore the notice as long as she received the $500. I called Jane M. a week later and told her that I will be paying her in full $813.72 on February 12. When she got payment I would like my belongings delivered. Left message. I have witness to this. No return calls. Left my name and number, what time I called. I have phone bill with details when I did call. I got another statement in the mail, more money and fees good until January 31, 2010.

I get a phone call from Jane M. on January 25, 2010 at 2:20. She left me a message stating my things had been auctioned off on January 19, 2010. We had an agreement. She did not phone me, contact me or mail me out anything else after she cashed my check from my bank on January 4, 2010. January 4, 2010, I received money from you ($500). On January 19, 2010, stuff was auctioned off. No notice given and agreement was broken. There was over $150,000 worth of my belongings in them storage units. My daughter is throwing up and crying. I can't sleep and am about to have a nervous break down. This issue must be taken care of a.s.a.p. I have written the Consumer Affairs, the BBB, and the government. I have an attorney that will be taking the case. I do plan on going to the media with all of this also in the next 2 weeks if I do not hear from you. I want my belongings back. This caused more than $150,000. I'm suing for other damages as well as personal.

I had made a contract out with PODS to move my belongings. I ordered 2 large PODS. 7/31/09. Did the contract when he came to drop off the PODS. In December 09 I had fallen behind on my PODS bills. They were billing me extra on everything. They moved my PODS to Delaware without me knowing their other storage facilities. I couldn't get to them and had no idea where it was at.

When I was behind in December 09 I was making calls left and right to Jane M. in order for her not to auction my stuff off. I had given them $250.00 on December 1, 2009, making a balance of $813.72. The end of the month (27-31) I had called her back and made arrangement to pay her another $500 so she would not auction my stuff. I mailed a cheque out that was cashed from my account on January 4, 2010.

I had phoned her a week after saying that I would be paying her in full on Feb. 12/10. I would want my stuff delivered then. I left a message and my number for her to call me back. She didn't. I phoned her back again leaving the same message. I then got a bill in the mail again with another month added to that bring it until the end of January an owing balance. It also showed the payment I made with the incorrect date on when they cashed my cheque. I got a call from her today on my cell (the number she has) saying she could not get a hold of me and that all my stuff was auctioned off. Gone. It was auctioned on Jan. 19/10. So I had made arrangements with her not to sell my stuff. They cashed my cheque on Jan. 4/10 and sold everything Jan. 19/10. I didn't receive any notices after the fact I gave them the $500.00 not to auction my stuff off.

I had over $150,000 worth of my stuff in these PODS. I had a deal made with her over the phone and sent her the money. She said she couldn't contact me. Yet she called me today at 2:20 pm to inform me my stuff was sold. I told her I left her other message this month and didn't receive a call back. She said she never got it. But they got my cheque and sold my stuff after she said they would not. My daughter's everything is in the storage. She has nothing but a suitcase. Me also. There are things in there that cannot be replaced by money. I owed a balance of $800. They didn't contact me after I gave them the money. Just sent me another bill. I can't even sleep right now. My daughter has been throwing up and crying as she was waiting in 2 weeks to get all her stuff. I need some major help. I just rented a new house for me and my daughter and have nothing. I'm a single mother.

We had two 16ft. PODs that we used to store and move from Logan, UT to Lehi, UT and had them in their storage facility for 3 and 4 months. We ended up paying almost $2000. When we got our pods to unload everything was covered with a gray film. I thought putting it in a pod and storing it in their facility that it would be safe. I had to take the time and wipe everything down and some of the film is not coming off. I also broke out in a rash. I did make a phone call and let them know of the situation and they said someone would get back to me and that was over a month ago.

We had our PODS delivered and we wanted it up the driveway as far as possible. Our info from PODS was that Marysville doesn't allow PODS dropped on the street. The Driver said he couldn't back the truck up the turn without damaging the new lawn next door and a wall at my front yard. The drive is about 12 to 14 ft wide. He suggested we put it behind the house and that he could back up through the empty lots. We finished moving out of the old house and had to leave out of state for 2 days. When we returned we found the lot next door on the right was now a 3ft deep pit with piles of dirt and cut trees all around. They decided to build the house. We now had the PODS stuck.

We called PODS asking their advice and they couldn't give us any. We asked if they could send someone to look and give us advice but they couldn't. We found out later that they could have driven the cradle for the container up the driveway... the truck didn't have to go up there. This driver should have dropped it where we wanted in the first place. PODS just told us they couldn't do anything but to call them if we got it clear and they'd pick it up.

This PODS has been in our backyard for over a month now and all PODS can do is charge us monthly rental. We don't know what to do anymore or who to talk to. We can't afford to rent a crane to lift it over the house. We feel if the driver didn't convince us to drop it behind the house, it would be gone already. I believe we were convinced to drop it in back so the driver could save time and head out. He seemed to be in a hurry.

I'm letting everyone I know how poor the customer service is. They just want their rental money and won't help us figure a way to get it out.

We retired from the Navy and finally were in a postion to buy a house. Our first home has turned into a stress filled, PODS filled nightmare. This sure would make a strange filler for our newspaper."PODS trapped in retired Vets backyard, FOREVER" "Never ending rental payment for empty container."

Upon arranging for moving services, the PODS representative specifically asked me what time I would like for the POD to be delivered. I told him 7am and he confirmed that the POD would be sitting in front of our apartment at 7am. Either your company representatives need to go through training, or they lie simply to get a customer. On August 7th, when I called to find out why our POD was not there, I was informed that delivery times could not be guaranteed and that it would be delivered between 11:45am and 2:45pm. I was furious to say the least. We had people standing at our apartment at 7:00am to help us move. In order to express my frustration, I was transferred to Platinum Services where I waited on hold for more than 30 minutes. I spoke to a man named *** at extension ***. He assured me that my initial call to PODS would be reviewed to determine whether the representative did actually tell me 7am. As expected, no one ever called to let me know the results of reviewing the call.

Our apartment had to be cleared out on August 7th. Not only was the POD not there at 7am, it wasnt delivered until 2:50pm (5 minutes late). That set us back 8 hours and made the moving process quite stressful.

On September 2nd, I received a PODS email stating that our POD was scheduled to be delivered to our new address on September 3rd between 2pm and 5pm. At 5:20pm when it still had not arrived, I called the customer service number only to find out that our POD actually wouldnt be delivered until September 4th and they had no idea what time. The excuse was that they were short-staffed and one of the trucks had been involved in an accident. I realize that there were unforeseen circumstances. However, that does not excuse the fact that no one called to inform us.

PODSs end of the deal was to have the POD here on September 3rd. I wouldnt have scheduled it for that day had it not been imperative that it be here. Because all of our furniture and mattresses were stored in our POD, my husband and I were made to sleep on the floor of our new apartment. As you can imagine, we were both very annoyed by that. It was 4:30pm the next day before our POD was delivered. PODS should have had their employees working overtime that day to get the jobs done. When you assure people that their POD will be delivered on a certain day, you should do everything you possibly can to get it there. That is how a competent business is run.

When I asked about the results of the supposedly reviewed phone call, the woman told me, with a nonchalant attitude, that there would be no compensation. She didnt even bother to give me an explanation. I would like to hear the phone call myself. I dont believe it was ever reviewed. It seems to have been a form of temporary placation in the hopes that I would forget about it.

My husband and I have encountered a great deal of problems in our moving process due to the incompetence of PODS. Considering how much we paid for these services, I am completely unsatisfied and unimpressed. PODS refuses to acknowledge their own mistakes, and substitutes excuses thinking it will appease the customers. The impression I get from PODS is that you do not care about the needs of the customer.

I do expect an apology from PODS in the form of some monetary reimbursement for the inconvenience and aggravation afforded us. Otherwise, I will not even consider PODS for future moves.

After mailing the letter, I received a call from a woman at the PODS headquarters saying that she would be looking into my concerns. Funny, since I addressed it to the CEO. I can understand that he is a very busy man, but I addressed it to him to make him aware of the issues within his company. I doubt I am the only unhappy customer. She called me again about a week and a half later to inform me that she had not forgotten about me, but that she was still in the process of retrieving information.

Another week went by and she called me again, profusely apologizing for the miscommunication about the delivery time of the empty POD to our old address. After some argumentation, she finally admitted that the recording of that initial call could not be found. Hmmm Im sure it couldnt if it wasnt ever recorded. She also informed me of an accident that one of the trucks had been involved in, which caused the delay of our POD being delivered. I promptly told her that I was already aware of that information seeing as I mentioned it in my letter. Still not admitting fault to any of the issues they caused my husband and me, she offered a monetary compensation in the amount of $75 (4.5% of what we had paid).

I was furious and said I couldnt believe that was the best they could do. She apologized yet again. I got sick of her pathetic apologies; it was obvious that she didn't care. They were just words falling indifferently from her lips. I was just another problem that needed to be resolved. She asked if I wanted the $75 compensation. I responded by saying, Well, I guess I dont have a choice if that is all you are willing to do. My credit card was credited the $75. This review is to warn prospective PODS customers about the customer service that they will likely receive and the types of problems they might encounter if they go with PODS. Buyer Beware!

When I originally ordered my PODS I was told that each of the largest PODS held 1500 SF. I had a 3000 SF home so I ordered 2 of the largest PODS. I eventually ended up with FOUR PODS, double what I had originally ordered, simply because 2 PODS did NOT hold 1500 SF each. This sizing was stated to me on my original phone order. After my initial complaint over having to order additional PODS, I was told that information was incorrect and I should have been told each POD held 3 rooms of furniture.

First of all, the quote did not include re-delivery, just original delivery. This is cleverly shrouded when the describe the quote. Second, they never made clear that after the 30 days of storage included in the quote you are charged MONTHLY for the PODS upon expiration of the initial 30 days.

We originally scheduled the return of the PODS within the 30 day period included in the quote. Due to a change in circumstance, we called to move the delivery back one week. Noone said a word about incurring another $500 in charges the change in schedule. Sure enough, my credit card got hit with the $500 even though I returned the PODS within 5 days of the end of the original quote contract.

When I called to complain, no proration was offered and no compromise. The entire $500 was left on my card without authorization because they claim it was "made clear in their contract" which I never received either.

When the driver came to pick up the POD at our former house, he had a lot of trouble loading it on his truck (according to our neighbor)-- we were waiting at the new house. He tore the shutter off the window and broke the bricks on the windowsill. I have pictures to document, however the local manager has decided that the damage must have occured some other way since, according to him, the POD showed no damage( untrue); they will not accept responsibility for their damage.

I have asked for their insurance company to contact me to work out the repairs-- no luck. After we unloaded the POD at the new location, we then had it picked up. On that occasion, the driver bashed the POD into our rainspout and tore a hole in it. I reported it to customer servicethat same day; no response from manager. When I asked to see the POD, I was lied to about its location; I immediately drove there to see and photograph it before it could be rented to someone else. The manager told me it was somewhere else but was not helpful about address and directions.

Never-the-less I found thier other location and I tracked down the POD the next day. I took photos of a damaged corner of the POD from the rainspout and scratches on the POD corresponding to the shutter's bolt. There is also an indentation in the POD sign that is an exact impression of the louvres on the damaged shutter. There are other scrapes, dents, and other damage on the POD surface which yield evidence of a pattern of abuse. The customer service people couldn't be any nicer-- however they seem powerless to do anything.

The local manager acts like I am making this up in order to scam them. It's not like it would cost them a lot of money to make thinkgs right and protect their reputation, but apparently they don't care about thier reputation. Their attitude seems to be "The customer is always wrong." I read "on line" that this has been happening to a lot of people--I'd like to see this company exposed!

All I ever asked of them is to listen to the recorded phone call I had placed when I ordered the first unit. I gave them the date, time and name of person I spoke to. I made several calls and spent hours on hold and talking with associates. When all of my questions where waiting to be answered I couldn't get a phone call or email.

I made the serious mistake of using PODS. I needed to move a bunch of stuff from Seattle to Monterey, CA. I did the move the opposite route using Budget Rental, but was thinking about using PODS since I didn't need to drive, and they could store our stuff while my wife and I hunted down a new place to live--her workplace set us up in a temporary living facility. Budget costed me on $500 including gas, and if I needed to rent storage, it would have costed me $40/month at a self storage facility. PODS was alot more expensive. Their storage fees are 104/month, and the entire transport costed $1500. My wife's workplace is covering the charge, so it was ok by me. Regardless, even with no real loss of $$ to us, using PODS has been an exercise in frustration:

1) They were late with their shipment, and it took over a week and a half for them to do the move! It only took me a day to do that move with Budget. I understand they have an economy of scale to work with, and they DID tell me that it was going to take 6 days, but those idiots got delayed before the weekend, and the 5 days ended up turning into 9.

2) They NEVER call you back. Almost NEVER. They never call you to let you know that your container arrived. They never call you back to address complaints. They will HOLD you hostage. It's the most weirdest customer service I've ever had to endure. Most companies will bend over backwards to keep their customer base. They need to, because you can easily go somewhere else. But with PODS, they HOLD your stuff in storage. And if you don't pay, or succumb to their flakey ways, they reserve the right to hold your stuff until you meet their demands. It's almost ungodly how terrible their customer service is. Case in point, I noticed that they charged me for insurance, when I specifically told them I did not want it. I said to take it off, and that I would like for them to confirm that they have taken it off. The PODS risk management team was supposed to call me back, and they never did. Their Platinum Service dept was supposed to have called me back 3 times to address previous complaints, and they never did. I don't understand this company.

3) It's such a pain in the ass to get access to your stuff. You need to call it in a day before you need access. It's almost not worth the headache.

4) If you have important stuff, I wouldn't leave it in the PODS container.

Bottom line, don't use PODS. I've moved around many times in my life, and have always use UHaul, Budget, and PODS was by far the worst.

I called on Thursday, July 30 at 2:17 pm and spoke with an associate and she stated the POD was in the Boise, ID terminal and was scheduled for delivery on Friday, July 31 which had been scheduled that day for weeks and to call back after 7pm that evening to get a delivery window. My family and I went to the grocery store to purchase groceries and Cleo called at 5:23 pm to tell me the POD was on a service delay and would not arrive until Tuesday, August 4...sorry about that but here is $320 dollars for your inconvience.

I called that night and left a message for Cleo to return our call as this was not sufficient compensation. My husband and I called 5 times on Friday, asking each time to speak with a supervisor and we were denied access to a supervisor and told we needed to speak with Cleo before we could speak to a supervisor. We are still waiting for Cleo to call us back. We called a 6th time on Friday asking to speak with Cleo because we needed to find out if we would be reimbursed for our hotel stay. I spoke with Ruben T floor supervisor and he had no idea how to help me. My husband has lost 4 work days, all of the food gone to waste, eating out in restaurants etc. Which is not financially feasible in this economy especially with an out of state move and 2 young children.

I finally got to someone named efren L on Monday. He asked for emails for expenses and he would present them to the director that day and call back. He called me the next day and left a message and said all was in the "notes" and anyone could decipher them. No where to be found. I eventually got back to him and he said the $320 would be reimbursed, and another $326. I have never seen that amount put back on my card. He is conviently on vacation for 1 week. After 2 extensive calls yesterday speaking with Ba , and Carmen..miraculously Cleo called back, said she review my emails and my phone calls and I have to still talk to Efren.

Make sure if you have ongoing problems...report PODS to the better Business Bureau. also remember...ALL of your telephone calls are recorded...so have them pull the emails and recordings for you proof. Go with someone else.

I had a complicated move and was VERY pleased with my POD services. However, they overcharged me $145.92 and it is taking 2 months to resolve! Every phone employee agrees and says it will take 48-72 hours to resolve. But it never happens. Good luck trying to understand their complicated billing system (seems purposeful)and trying to get resolutions.

I made the mistake of using PODS, when I should have went with either UHaul or Budget. Not only is PODS 2-3x more expensive than either solution, you have no control on when you will receive the container. They took well over a week to ship the container--including delays. This should have taken no more than a few days at most. Anyways, I called them concerned about the arrival, and on all three occasions they said that either logistics or the Platinum services would call me back. No one did. I wasn't even notified that my storage container arrived the following Monday so that we could get our stuff out. Now we're delayed an extra few days.

Received POD in December 2008 in Makaha Hawaii, moving to Lancaster Texas. Shipped out in January 2009, and had it shipped in June to Lancaster Texas. Will arrive in on July 22, 2009, but a mysterious charge of $95.65 for a "final delivery charge" is really annoying. Talked to a woman named Wanita, very helpful. She stated that she would confirm in the computer that I could fulfill this "final delivery charge" with the delivery driver on the 22 on July, Wanita said no problem that she would type that request in. Well I get an email today stating that my account is in collections dept of PODS because of this "final delivery charge". I feel that Lisa "some resolution person" was no help. She gave me a number (INCIDENT NUMBER) that will take five days to listen to the taped phone call. TOTALLY UNACCEPTABLE SERVICE, TRANSFERRED 4 TIMES on the phone, and FOUR DIFFERENT ANSWERS CONTRADICTING EACH OTHER!!! I WAS LIED TO BY a PODS EMPLOYEE!!! I'm very scared of this whole situation.

I was laid off and with the economy being what it is I applied for jobs in my hometown of Indianapolis as well as my current city of Chicago. When nothing seemed to be happening I decided to take off to stay with a friend in Ireland for a few weeks until something came up. PODS seemed like the perfect solution because I was not sure where I would end up. I put everything I owned aside from what I could fit in a suitcase into a 8*8*7 container.

Now, when I called to order the POD they were most helpful and I thought was just so convienent and perfect for my situation. I explained my situation and said "Now, if I move to Indianapolis you can move it there right?" he said "Absolutely, it would just cost more due to milage." which I expected... just like a moving van right? I ordered the POD a few days before they delivered it and they were able to pick it up and deliver it in a timely and efficient manner without a lot of notice. The cost for them to deliver and pick up was very reasonable and the rent was just slightly what it would be at other rental faciliies, which I assumed was due to the ease of PODS use.

So they picked it up and put it in storage at their facility in Carol Stream, IL right outside Chicago. Three weeks later I started a job I landed in Indianapolis. As soon as I was able (I had been staying with family) I found an apartment and promptly called them to deliver my POD.

They told me that they, the people who say right on their website "We move it across town or across the country." were a different franchise in Carol Stream then in Indianapolis (which is only approximately 200 miles apart) and they would have to go through a third party to move it. This would cost me $1,100. $1,100 to move 200 miles? A third party? To move a POD that they themselves advertise THEY can move across the COUNTRY?

Naturally, I was a bit taken aback as I had expected to pay MAYBE half of that. NOT TO MENTION that they said they need like 14 days notice PLUS 5 days for delivery. Which is ironic considering it took them about 2 days to get me an empty POD and now that my stuff was in one and I was paying RENT for them to hold it...suddenly they needed all this time?!?!?

After I spoke with the first person who quoted me I was in shock and told them I'd have to figure out another plan. I then thought it over and called them back to tell them how unhappy I was about it. They transfered me to "Platnum Services" which was a joke and got me no where. THEN they actually had a person CALL ME later that day to ask how my experience with PODS was. I explained everything I was unhappy about and they said "I will forward this on to Platnum Services and we will review the inital phone call to see if you were perhaps mislead and someone will call you back today."

No one has called and it's been 5 days. My stuff is in their POD and I have yet to figure out how I'm going to have time (after starting a new job) to go get it when it was something I never planned to have to do.

I am VERY unhappy and feel that I was completely blindsided. I feel that they are completely misleading on their website and with the whole operation. People need to be made aware of this..it is a complete rip-off!

I ordered a 16' container to be delivered to my home April 3, 2009, for a move from Colorado to New York . I researched this at PODS website and then BEFORE I did an online contract contacted PODS by phone to make sure I understood everything. Everything sounded great so I went back online and filled out the necessary information and waited for my container to be delivered. The delivery to my home in Colorado went well.

From that point on the entire nightmare began. There are two people in PODS "Flex-Move" Logistics department that seemed to handle these long range moves -- Mario and Karen. They were the only two I could speak to. The problem with this entire situation is the fact that I was told my container would be at my destination warehouse in New York within 5 days with 8 days being the absolute longest it would take.

My container was picked up on April 10th and I didn't see my belongings until May 12th. I was told by both Mario and Karen (and Denise, Russell, Jeff, Judy, Shawn, Annette, Ba, Gary, and John of PODS Platinum Services) that because I got such a "low rate" that PODS would ship my container to its destination "at PODS convenience". A household move at PODS convenience when they bill you monthly? It didn't even make sense but they all seemed to have the same answer when all else failed. According to my notes I made a total of 17 phone calls to PODS with an average on-hold time of 18 minutes. It ranged from 5 minutes to at one point 23 minutes on hold.

At one point I was told by Karen that my container had finally left the warehouse in Colorado only to find out at my next call that the container still had not been moved. I asked who was hauling the container east and was repeatedly told I did not need that information, that they didn't know who had the container or that they wouldn't know who the carrier for the container was until a driver actually picked it up. That was very disconcerting as it was like telling me that once my household goods left the PODS warehouse in Aurora, Colorado that they wouldn't know who had them or when they would actually arrive (or if they would arrive) at destination.

When you phone PODS the message is that all calls are recorded. I do not understand then, if that is the case, why management is not listening to these calls and doing something about the many, many, complaints.

Since my container was delivered so late I had to pay for another month now called "rent". Now I am waiting for the refund of my "refundable deposit". I wonder how long that will take or if I will even get it. Due to my experience I would never, ever recommend this company to anyone. I wish I had found this website before I went with them. Terrible experience.

We ordered three pods on or about May 7-09 and again on-5-12-09. All were picked up on 5-14-09. We were told that they would be delivered in Hammonton,NJ on 05-27-09. We are living out of one suit case, sleeping on the flood and eating on a card table. ALL of our belongings are in the pods including my extra medison

Now after several phone calls we were told that they are in N J but can't be delivered until 06-02-09. They are sitting in a ware house in New Jersey where we live but still will not be delivered. This I know I will never use them again and will tell others know not to use them. I need my pills and this delay in not actable. I am angry that they do not keep their word. Had we known this would have been done we would have used a moving company.

I had a POD storage delivered in August of 08 for a remodel I was doing at my house. I was told that it would be delivered between 8:am and 9:am while I was home. When 11:am rolled around and the Pod had not arrived I called and was told they never give a time frame and could not figure out why someone would have told me that. Suffice to say the Pod was delivered sometime in the afternoon while I was at work.

When we opened the Pod we saw it had been delivered with a dolly and moving blankets, we assumed it came with. It was not until February of 09 we notice that we were being charge on our credit card $190.00 instead of the contract price of $160.00. When we called we were told that the extra $29.00 was for blankets and dolly rental. We informed Pods that they could come an get these items because we did not order them and did not need them.

Pods Corporate office told us to keep the items and when the Pod was picked up and items were returned we would be reimbursed. We also got a letter stating this. When the Pod was picked up on April 9,2009 Jeff H from the Riverside office told us that the dolly and blankets looked like they had been used and we would only get $43.00 dollars credit.

This is really a scam, deliver when customer is not home, leave no invoice, charge for items not ordered, refuse to take the items and stop charging, promise to reimburse and then don't. I'm angry about this. The pick up driver even drove over my lawn denting the lawn and broke a sprinkler. Our original contract says $160.00, how can they change that?

Out the money. Tire print on lawn broken sprinkler

PODS. Initially, they sounded great. the POD would come to my house, I would load it then it would be picked up and I would order the second one. I asked the initial agent when placing the order and he stated that I could move to Sacramento from Stockton. I was told by both him and the driver who brought the POD that it would be $59 redelivery fee within the 30 mile radius then $2.00 a mile for every mile over the 30 mile radius. I carefully budgeted this in.

I got the first POD on 2/27/09 Filled it up, then went to schedule pick up of #1 and delivery of #2. This is when I find out that this company has the worst communication system ever. They blocked my online account from scheduling claiming that I owed another $26.92 and then would not read me the invoice or tell me what for. Finally, I learn that I allegedly have "moving supplies" from PODS. I don't. I have my own dolly given to me by my nephew and I have blankets. I never got any moving supplies. I asked for a lock. Nonetheless, PODS charged me and would not budge until I paid it.

Promised phone calls never came. It took me several more phone calls then finally, because I am on a time schedule I paid the $26.92 and they let me schedule the pick up and delivery. POD #2 comes. It is in bad shape. Driver says no worry, no one cares. He takes the first POD and leaves the 2nd one. I ask him if I am to sign his box again and he says no. I ask him if he is going to have my credit card charged, he says no to worry about it.

I should have worried. I got charged $15 late fee and was transferred to no less than three different people all of whom promised to remove the $15 late fee. They had my credit card info. They just didn't charge the card. Finally, I think I have everything paid. I, who is still unemployed and due to start my new job on 4/6/09, have paid almost $900 for delivery, pick up and storage with these two PODS. All of this in under six weeks time. Then, I call PODS to schedule the delivery to my new home in Sacramento. I am told it is a "different franchise" and this is "a problem". I am also told that the CEO met with everyone and they were told the policy would be to honor the $59 redelivery fee within 100 miles and it would include the $2.00 a mile over the 30 mile radius. I am told I will be elevated and listed in a book for my the question of whether I can move from Stockton to Sacramento will get resolved.

Again, promised phone calls never come. I call again. This time I am told "Stockton has issued their decision"...makes them sound very, very powerful...I am told that to simply drive my PODS an extra 15.5 miles, I am to pay $6.00 an hour each way for 50 miles for each POD. Essentially this means that in addition to the nearly $900 I have already paid and the extremely unprofessional, arrogant treatment I have experienced, this company wants me to pay $1200 for a man to drive down the freeway an additional 15.5 miles. Transferred to three different people and get lectured as though I am an ignorant child.

It seems that I simply do not understand. I understand perfectly. This is the biggest bait and switch operation. I have been unemployed. I cannot pay another $1200. I don't think I can get my stuff now. I am losing my baby's pictures and her baby momentos and my family momentos. This company has shown no caring. I am not ignorant or unintelligent. I know a scam when I see one. This is a scam. I have called two television stations both locally and in Florida and I have contacted my attorney. He says I have grounds for litigation. I have lost so much in the past year and a half. This is the ultimate scam and the last straw. I just lost everything important to me and my baby...we dont have much and we value the little that we do have.

I was to receive a resolution phone call from Mark C who claims to be a corporate higher up. I asked to speak to the CEO and got him. He did not call back. Gave me a phone extension but the customer service people refuse to transfer me and insist that I tell them every detail of why I am calling...then it all starts over again...the condescending attitude, the laughter in the background with their coworkers, the lecturing me...the empty promises and arrogance with which they assure me that they are correct...I should pay another $1200 for a move I am essentially doing myself...I should pay for moving supplies I never ordered or received...and their franchise conflicts are my problem. I have posted on every website I can find...I have called the BBB. All I want is my belongings back...and I want compensation...what they advertise is nowhere close to what they deliver...what is delivered is a nightmare...someone saw dollar signs...they want me to pay $300 for a man to drive an extra 15.5 miles down a highway with an empty pod and they want me to pay that twice...

I have a signed contract with PODS to have a POD delivered to my home in Rockdale Tx on 4/4/09. I received a call from PODS on 3/22 advising that the franchise in Bryan Tx only delivers on Tuesdays. I advised them to deliver it on 3/31 instead. I have purchased airplane ticket for my son to come help us unload. Today 3/24 they are telling me it can be delivered only on 4/7. And they can't do anything more for me. I asked for either financial compensation or assistance in unloading the POD WHEN it is finally delivered. I have spoke to 2 Platinum Service Managers. Now I am promised a call back (didnt get one at 10:00 that was promised).

Cost of airline ticket to fly our son in to help unload on 4/4. No help to unload POD.

The company responds:

We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing some resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference.

consumerresolution@pods.com


(888) 776-7637 ext. 6303

I used three 16 foot PODS to move from NY to CO. The people in customer service were nice on the phone, accomodating with changes and seemed like a dream come true for my moving experience. I spaced my POD units out over a a few days for packing. The delivery to my new home would be within a few weeks. When the PODS arrived to my new home the first two were fine. There were no problems with my items. The last POD (which was the first packed) arrived after being packed up for three weeks with serious water damage to my belongings because the plastic roof, which is secured by washers and bolts, was damaged. There were missing bolts and several of the bolts had separated from the roof allowing the roof to flap open in the wind, rain and snow. Along the back of the POD there was only one bolt holding the roof down.

I took picutres of the water damage and mold on my belongings, the water stains and mold on the inside of the POD and pictures of the damaged roof. I called in to customer service and filed a claim immmediately (within a few hours of receiving this POD). Three days later, when the POD was to be picked up, I showed the driver the roof and he came out with a broom and easily lifted the back portions of the roof. He wanted to check if the roof was properly secured, and he verified that it was not. He called in to the district office and described the damage. He even left me a business card and wrote the name of a person with whom I should speak. After the POD was picked up, I was asked to send over pictures as proof of damage.

Then, I patiently waited a month for resolution, for some kind of reply. PODS emailed back stating that there was no damage to the unit (even with proof of pictures) and that water damage was not covered -how convenient! In a phone call, they stated that the driver denied lifting up the roof and they continue to adamantly deny any damage to the POD at all. So, the water damge was described as my fault.

Now I must pursue a legal process to try to recoup my extensive losses. I detail my experience to save other people from the expensive personal loss that I have incurred by using PODS. PODS does not live up to their claims of safe, clean and secure storage and protection of personal belongings. I have lost thousands of dollars (well over twenty thousand) due to water damage that was sustained during my cross country move. PS I am not alone in this ordeal. There are other consumers who experienced similar problems in using PODS.

Losses incurred of over twenty thousand dollars in damage which include clothing, two new beds and other furniture, collectible items such as comic books, baseball cards, beanie babies and various childrens toys.

My husband and I ordered a Pod on November 18th to be delivered on November 22, 2008. All went well with the initial drop-off. We were told, when we rented the Pod, that when we needed our container to call and within five days of the phone call our Pod would be delivered. This conversation was recorded and verified as factual by multiple Pod's employees. That wasn't the case by any stretch of the imagination.

We called on December 18, 2008 to schedule our Pod delivery. We were told that because of the holidays they were going to be behind and that the five day quote that they gave us would not be honored. Over the course of the next week, our delivery date changed three times, From Jan 2nd to Dec 31st, back to Jan 2nd. Each time it changed, we called to plead our case. The only response we recieved from Pods was, Sorry ma'am there is nothing we can do. I was finally given a delivery date of January 1, 2009. I was angry but paid the rest of the money we owed, $1,217.00, just to get our furniture delivered.

I have spent hours on the phone with this company pleading for someone to do something for me. I rented a house and I can't even live in it. I have three children and we are living at my sisters home sleeping on the floor just waiting to get our furniture. I have spoken to at least 7 people who haven't done anything to correct their errors.

Then today the day after Christmas my hubby gets an e-mail stating since we didn't sign an online contract that our pod has been rescheduled forJanuary 8th, 2009. That is 21 days after the initial phone call. I was quoted five days. I got on the phone and after speaking to three people this morning. I was finally able to get in touch with a manager. He said he understood my concern and would see what he could do. He called me later today and said he would pull a driver off his vacation to bring our pod to Florida but it still won't be here untill January first, which is fourteen days not the five they promised. I can't believe a company as large as Pods doesn't have enough drivers.

Further more I paid almost 1,900.00 for a service that has been lacking in any type of human compassion or commitment to their service. I threatend to call a news station today, 8 on Your Side, and told them I was planning on starting a letter campaign to try to get some help. It was then that I finally got some, not much, understanding. I will never use this company again and would not recommend them to anyone ever. I wish I would of seen this website back in November. I feel like this company thinks they can do what ever they want because they have your belongings. I just want someone to explain to me why a company as big as Pods is allowd to get away with this kind of stuff. We can't wait to see what condition our furniture is in once Pods decides to deliver it, or how long it takes for them to pick up the Pod once we're done with it.

They charged us any extra month storage fee of $199.00 and $59.00 for container insurance. We had to pay these fees because they didn't honor their 5 day delivery commitment. I was not expecting these fees three days before Christmas. They have not once offered to compensate or reimburse me for the additional costs, due to their error. Our family is still sleeping on the floor of my sister's house because we can't get Pods to commit to a delivery date.

Like most initial customers of PODS the service was very appealing to me especially because I was doing an international move from Canada to Michigan. During the initial booking, the rep asked me what my final destination in Michigan would be and at the time I did not know because we were still looking for a place....to which the rep said no problem, once you know just give us a call to let us know. He did ask me for my billing address, which is common for a credit card transaction. I NEVER ANTICIPATED THAT THIS WOULD EVENTUALLY CAUSE A HUGE PROBLEM.

The initial move went reasonably smooth, however I was somewhat curious as to why the container went to a different state (Ohio) for initial storage, but thought nothing more of it because I figured that was just a facility they needed it stored at initially. The problems began to occurr about 2 weeks ago when I went to request delivery of the container to unload. The rep said that it was a different franchise where I needed delivery, and he transfered me to a platinum agent. I explained to this individual my situation, to which he said he would pass the information to someone to see if something could be done. (During the ensuing days I was also concerned as I am approaching my rent due date for another month of storage)

After 2 days I had yet to hear back from anyone at PODS, so I called them back. I then spoke to platinum agent Adam, he said he would have his manager call me in 24-48hrs to see if the situation could be resolved. Another 2 days goes by, I don't hear back from anyone so I call them back again and talk to platinum agent Kay. She offers me 2 suggestions: go to Ohio to get my stuff, or pay an additional $1100 to have the POD moved between franchises (about 90 miles) both of which I said were unacceptable! She said she would forward my information to her manager and have followup.

2 additonal days go by and NO RESPONSE again, so I call again and talk to another platinum agent Mary Rose..this time I asked to speak with her manager, to which she was reluctant to do but gave me his name and said she would send him an email with my contact information to follow up...I DON'T EXPECT DIFFERENT RESULTS for follow up! Now I am at my monthly renewal date, because PODS cannot follow up appropriately and make a bad situation right! I just want my belongings delivered to me as explained and advertised...no one ever explained the interworkings of PODS franchises, nor did I have control of my items being sent to a different state for storage!! Their is no concern on their part for my problem, and a TOTAL lack of customer service priority in their system!

Another month of storage fee's $271.15 because PODS did not FOLLOW UP after multiple requests or attempt to RESOLVE. $1100.00 for PODS to move between their franchises, AND if this is not payed my household belongings will not be returned to me!?! This is unethical to say the least!

Contracted with company using credit card. After we were finished we assumed they were going to bill the same credit card. Instead a driver left an invoice somewhere and the next thing we know is we get an later notice 10 days later. When we tried to call the accounting person was never there. We finally sent a check which was returned since they billed the credit card anyway for the amount owed plus the LATE FEE.

Late Fees, confusion and unanswered phone calls

A month after my account was closed and we thought the horror of PODS was over (see my previous post) they charged an additional $211.09 to my credit card.

Do not ever use this company. They are a nightmare.

The company responds:

Dear Valued Customer:

We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing some resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference.

consumerresolution@pods.com


(888) 776-7637 ext. 6303

We moved with PODS and their partner movers (Pack and Load) from Michigan to California. There were 4 movers who showed up at our home loaded the POD and upon completion I placed the PODS supplied lock on the POD. The POD was then placed into PODS storage for 3 months before we moved into our new residence. The Pack and Load movers came to unload our POD after it was dropped off in front of our new home. When I took the lock off the POD and opened the POD we all saw that my furniture had either been destroyed or badly damaged.

The movers told me this was the worse POD they had ever seen with regards to damage and they called their head office while I took pictures. They unloaded everything and I filed a claim with PODS to try to get money to fix what could be fixed and get some compensation for everything that was destroyed. The insurer for PODS noted that indeed there had been damage done. The insurer concluded that damages to your personal property were caused by shifting of the contents inside the container, which is not a covered peril under the policy. I had the only insurance policy that PODS offered and now they are telling me that yes the POD was possibly dropped etc. but they are not liable?

It has been 3 months since the incident and a representative from Pack and Load contacted me and left a message on my voice mail that PODS asked him to call me. I phoned him back and told him the situation. His response was that my situation is not that uncommon and that he would get back in contact with PODS to resolve the situation...this hasn't happened because I've never heard from PODS.

There was a lot of damage from broken chairs, bookcases, and tables to chips taken off marble tables, marked up furniture, and broken glass.

The PODS business model of leaving a portable storage container at my location as we cleaned out our home from the aftermath of Hurricane Ike, and then having our belongings transferred to our new home in another city was very appealing. However, dealing with this company was a nightmare. They were very nonresponsive to inquiries, the driver did not contact us 30 minutes before delivery as promised, we were not allowed 24 hour access to the storage facility as promised, and they added nearly $400 in unauthorized fees to our credit card. Their billing system is very confusing and misleading and nobody at the company ever seems to give a straight answer. I cannot recommend PODS to anyone.

Delays in moving. Unauthorized credit card charges. PODS agreed to refund a portion of the extra charges, but admitted no wrongdoing.

After doing much research on this company i have one thing to tell every one reading this. when you have a complaint complain here and the FTC Federal Trade Commission because many of the complaints i have read on this site fall in their jurisdiction. If all these complaints are valid then they need to step in and shut down this corrupt company. Thats their job to police businesses people need to learn that. If no one complains to them then they cant do much about it. so everyone band together and push to shut them down.

We decided to have our belongings moved by PODS. We placed our belongings in the PODS storage facility and were told that when we were ready to move to our new location the move would be simple and cheap

Now, we contacted PODS to have our container delivered and they told us it is going to cost $6000+. THIS IS OUTRAGEOUS! THEY ARE HOLDING OUR BELONGINGS FOR RANSOM. I would advise anyone considering using PODS. DON'T DO IT. FIND OTHER OPTIONS. THESE PEOPLE DON'T CARE.

Moved with a company called PODS in Raleigh. Agreed to pay them $320 to use one of their portable storage units. They required my credit card number for payment. Would not accept cash or any other form of payment...so what was I to do? Paid them this amount. The unit, once packed was then moved according to the agreement to my new residence. As the end of the rental period approached, called and asked them to take it away. A new addition fee of $58 was assessed which I reluctantly paid.

On the day they said they would pick it up, despite the fact that there were three people at home, said they couldn't get to the pod because a truck was parked in front of it. They told me they would get to it when their busy schedule would permit. Waited. No pick up. Wrote them emails, no response. Not that big an issue with me, yet began to notice withdrawals from my credit card. Two additional payments debited from my account of $169.00 a piece...a rental charge for the pod remaining at my house! When I discovered this, called them. They blamed me for not being able to pick up the item because of the truck. I said come pick up the item and just now got another charge of $58 to pick up the pods! A RACKET!

So, have had to cancel my only credit card to prevent them from taking any more money from my account. AND all of this despite numerous computer generated emails from them informing me that I had neglected to have been asked to sign their contract when their man came to deliver the POD. So, they don't even have a legitimate contract signed by me. The man was so unpleasent on the phone and so unwilling to be fair.

Has ended costing me over twice the amount agreed upon. Have had to apply for a new credit card.

After reading the complaints on this company I am very glad of this site. I called PODS on August 18 and inquired about a POD as I am planning a move. I was offered a POD 8x8x32. As I read the complaints and the responses from PODS I now realize that that was a lie if not down right fraud. I have been ripped off by big corps before and do not want it to happen again so thank you for this help that also goes to the legal department of PODS for their helpful information in the responses to the complaints. If they had not responded I would not have caught the misinformation. Will find another way to move not worth the hassle and I am not rich so I can afford to replace my things or pay for something I have not received.

THANK GOD I READ THIS BOARD. Their Lawyers useless canned responses and self touting attitude clearly shows their complete greed, ifnorance and inability to resolve issues before they appear on this website. i will never use this company and make sure everyone knows about the numerous complaints, chargebacks and unethical practices of the company. Apparently their quotes are misleading. PLEASE CALL YOUR ATTNORNEY GENERAL'S OFFICES, RECORD PHONE CALLS AND DOCUMENT YOUR HELL EXPERIENCES. THIS COMPANY DESERVES TO BE CLOSED DOWN AND DUED INTO THE STONE AGE!

I orded an PODS on July 3, 2008 spoke to a rep. that set up the initial delivery of the empty container I was told that my PODS would be delivered to me on Aug. 7, 2008 with a balance of 97.08 due at time of delivery. Today is Aug.6.2008 my storage is to be delivered to me tomorrow and I get a call stating I owe a balance of 228.00 that is due before my storage can be delivered and my move in is scheduled for Aug.7.2008. This company is terrible.

I am out my reservation fee for my movers. And I have wasted my time off from work and have nothing to move into my house. I will be in an empty house with my child that has a serious medical condition with no furniture.

The nightmare started for us at the beginning and we assumed it would get better but no. We started with ordering moving supplies from them and specifically asked if they would be delivered before our return home from vacation because we did not want the boxes, etc. on the porch, in the rain. They submitted our receipt with a date placed ahead for delivery but the boxes were delivered a week early and yes they were out in the rain and even a tornado by the time we got home from our trip. Next, the POD was delivered 8 hours late on the scheduled day so we lost an entire day of packing time and our house had to be shown to a possible buyer with boxes sitting around waiting to go in the un delivered POD.

Now it is the end of the day for the pick up of our packed POD, which by the way we were just told a week ago had to be picked up seven days before it's delivery to our new house that is only 10 hours away. Therefore we've been without our things now for days because it had to be packed for this early pick up but they never picked up because some brilliant person entered it as 2009 in their system.

We've called 6 times today and they kept telling us that they were on the way then at 9 pm they quickly sent out an email that stated we were being picked up tomorrow. Now they say that they are unable to deliver it to our new house until a day later than scheduled which means the movers will now keep our money since there will be nothing to move, our disabled child will be sleeping on a hard, and who knows how clean floor and we lose another day in our move. They have offered nothing to make up for this and still insist that they have to use seven days to get the POD 10 hours down the road.
So, this hype about the advantage of having it on your drive way to pack as you please and take your time is crap because it's late then they inform you later that you really have to be picked up seven days before you are ready so you will be without your things.

I only hope they don't lose the POD enroute and I will never use them again. Because of this, we have also had to rent a Uhaul trailer so we can have our daughter comfortable the first night. Isn't that what we were avoiding when we went with PODS, the wear and tear of hauling a trailer, etc?

Nothing good to say about this company. We were moving state to state and to start they delivered the POD facing the wrong way. No big deal so we didn't worry about it. Then they were a day late delivering it to our new location. No big deal so we didn't worry about it. Come pick up day, they didn't show. Some sorry excuse about not being able to get ahold of us so they don't come get it. This was a Saturday and they said they would get it on Tuesday.

They picked it up on Tuesday and tore it through my yard tearing it up on the way out. We were just happy to have it gone so we were going to let it go until we saw a $260 charge on our account for the extra days we kept it (remember, they didn't show up). I've been told they will refund the money so we'll see. This whole ordeal has involved countless hours on the phone as well. Long story short I would advise anyone to think twice about using this company.

Damaged lawn

The company responds:

On 7/30/08 Vance contacted PODS Enterprises, Inc. and advised his credit card on file was charged for the 7/27/08 monthly recurring rental fee although the empty PODS brand container was returned back on 7/29/08. Unfortunately a system error occurred and the account was inadvertently charged. Upon notification the credit was processed; on 8/4/08 credit in the amount of $211.54 (monthly recurring rental fee) was applied to the credit card on file (which can take up to 72 business hours to post). On 8/8/08 Vance requested an additional credit in the amount of $47.78 for the 7/27/08 monthly recurring fee for the Content Protection coverage. On 8/12/08 the additional credit in the amount of $47.78 was applied to the credit card on file, total credit issued in the amount of $259.32. Vance was advised and accepted the credit, thus resolving the matter at hand.

I was told initially that the biggest POD would take 2-3 bed house ,this is rubbish ,in the end I had to hire another normal storage unit to have the POD emptied into and then hire uhaul to ferry the reast of the house to storage .My hubby who has a bad heart had to empty the Pod in the blazing heat into the storage unit which did work for us ,I naturally asked for my first month's rent back ,I have twice a day just about asking for a refund of firt month's storage but I get the same story , it is under review ,what a con ,IWANT MY MONEY BACK .These people rip you off and then ignore ,I am telling the BBB next and then writing my local tv station warnIng people against using PODS .

Made my husband ill emptying POD plus the huge cost of two storgae costs and stress by these people ignoring us . WHAT A RIP OFF !!!!!!!

The company responds:

On 7/708 Suzanne contacted PODS Enterprises, Inc. and advised the PODS brand container, delivered on 6/23/08, was too small to accommodate her needs. Rather than renting a second container, Suzanne chose to have the container redelivered to a self-storage warehouse to unload and store her contents. On 7/10/08 the empty container was returned to PODS Enterprises, Inc. On 7/11/08 Suzanne requested credit for the monthly recurring rental fee for July 2008. Billing is invoiced on a recurring monthly basis, however, as a courtesy PODS Enterprises, Inc. offered and subsequently accepted by Suzanne, a half month proration credit in the amount of $75.00 for the month of July, 2008. On 7/28/08, credit was applied to Suzannes credit card on file. This matter is considered to be resolved satisfactorily.

Ok, well price seem ok, a little high, first thing I notice is No discount!

Well maybe it will happen when they deliver the pod or what ever..So at this point, I am thinking, ok I could use these guys!

Then as usual, I start doing some research, other boards and I end up here. And to be honest, after what I have read here, I would not use these guys. My experience has shown that if you see consistent problems with a company, one's where it isn't just people ******** about the same thing, but everyone complaining about almost the same thing. ie..bad customer service, inconsistent communication regarding pricing, difficulty in contacting anyone that can actually make a decision when it comes to help a client resolve any issue.

These are all bad signs for a company! These type of complaints are not just random people complaining because they have nothing else to do, it is people who get sick and tired of companies taking advantage of people and Bully them because they have their Credit Card and know that most people won't make a complaint!

This is just my 2 cents, at first I was looking forward to using them, now, it looks like it'll just be me and some friends and a couple cases of beer! This way I know my friends won't be stealing my credit card when I am not looking!

Thanks to everyone who posted, it was a real help for me!

I was refered to this company by a family memeber since she thought that it would make my move a whole lot easier. I have nothing good to say about this company. I have wasted nearly 6 hours of talk time in less than three months with people dont know the meaning of cusotmer service. They have lied, cheated and stole from me. They have damaged items and property as well as charged me for items such as a lock and ropes that I never ordered or even recieved. They have cancelled appointments with little or no notice and never call back in the 72 hours promised they did not deliver my stuff for almost 2 1/2 months DONT EVER USE THEM!!!!!!!!!!!! There is soo much more that I can write but not enough room

I have used many mins on my cell phone, I have wasted valuable time needed to study and do school and work projects. I have lost almost 600.00 in rent and fake charges. My oak table big scratch, brand new freezed big scratch, and bed were all damaged. Ironicly I was going to file a small claims case today but since I was stuck again on the phone today for over a half hour I was unable to go and get the paperwork. I have called a local place that does the same thing with storage and they are half the price for delivery and storage and have people who speak english on the phone.

When delivering Pods, the truck broke through septic tank cover. Driver offered to pay for half. I felt this was due to driver error and refused. Since then I have gotten nothing but stonewall from PODS. I have contacted the Corporate Customer Division and get nothing from them either. Can you help? I don't care if they deny the claim, but at least tell me what they are willing to do.

$815.00 to repair the damage.

The driver was delivering PODS to the final address. The first POD delivery went without incident. During the second POD delivery (same day), immediately following the first, the spotter and driver were talking and neither were paying attention nor taking due diligence and care when backing up the truck. The driver ran off the edge of driveway and cracked and busted the concrete. Then he kept maneuvering and cracked and busted another section of concrete with the truck's rear differential.

I now have damaged concrete

I have a 98 Pontiac Grand Prix. Like many out there with the similar GM Build, I have had to replace my window regulator/motors due to burnout and general failures. Although I've only had 3 motors burned out, I've had 11 failures of the regulator. Reason: The metal cable, which is attached to a metal motor, which rides on a metal track, is secured to the metal regulator with a PLASTIC RETAINER!!!! 11 replacements in 8 years! Now, I read here that some guy replaced his windows regulator/motors 11 times in 4 years. Now, that's even more crazy!

I called the company PODS to obtain a storage unit. The sales representative was polite and answered all of my questions including, Can I pay by check? He replied, let me check your area code. He came back and said yes. I also told him I did not want the hassle of having to provide three checks-one for the delivery, one for the monthly fee, and one for them to take the pod away. He said fine and gave me the grand total. I then called my husbands office and had the accountant cut a check. When I called the company back to firm up the quote (Quote number 1650217) I was told by a different sales representative that I could not use a check. I told him that I'd taken the day off to expressessly work on getting the POD and that the check had already been cut, at the expense of my husbands work force, and I expected them to stand by their word.

I was then passed on to a resolutions person Michael who told me that was not company policy and I had to use a credit card. He was not at all sympathetic to my situation. When I asked for the name and address of the CEO he refused to give me that information. He said he would escalate my complaint and someone would get back to me in 24-48 hours. I told him that I needed the POD in that period of time! I also insisted that should PODS not honor the word of their sales representative, and insist on my paying by credit card, that I should get some dispensation for my time and trouble, and that of my husbands staff. He said that was unlikely.

I further told Michael that this was NOT cutomer service. After having just read other complaints about the company, I suspect its all about getting their hands on the credit card information so they can bill for services not rendered. I'm so glad there was a place to find other customer complaints so that I could have a point of reference with regards to this company's tactics.

I'm not going to bother waiting for the return phone call that Michael said would be forthcoming. I'm looking for another storage company. I told Michael, if PODS would not honor my check or provide dispensation, I'd put the furniture on the roof before I'd use their company, out of principle. Those PODS are like trodjen horses-they look so good on the outside, but you ain't got a clue what's coming.

I contacted PODS in May, to inquire about using them for my move to another state. They issued 2 of the largest containers, assuring that they would be plenty large enough for my 3000 sq ft house - wrong!! We still had to rent a large U-Haul truck to finish moving. We packed the PODS very neat and snug, but couldn't even come close to fitting all our things. This was just the beginning of the PODS nightmare!! After we moved, I called to set up delivery at our new house. I was told that I never signed a contract (which I was never told about) and they would NOT give my things back, until a contract was signed. They had all of my belongings in their possesion, so at this point, I had no choice except to sign the contract - no matter what it said.

Needless to say, I didn't agree with some issues on the contract, but HAD to sign it in order to get my furniture back. The PODS were delivered to my new house and I was shocked at how damaged my items were. We packed them exactly as it said and left no room for the items to move. However, almost every piece of furniture I owned was damaged in one way or another. A tv and 2 lamps were completely broke and all the dressers, beds, dining room table, etc. had huge gashes, scratches, dents. Some of these items were antiques and irreplacable. I call PODS regarding this and they simply stated that I must not have packed them correctly. Whatever!

Then, a month after the move, I noticed a huge charge on my credit card. When I called to find out about it, they said I was being charged for an extra month because I had the PODS a couple days extra. I was under the impression that I would be billed from the day they gave me the PODS, until the day they picked them up. NOT THE CASE!! They will not prorate and you will be billed for an entire month, whether you have the PODS or not. I tried to discuss this matter with them, but they would not return my calls. Therefore, I turned this over to my credit card company. They did an investigation and found my complaint valid, so they refunded the money to me.

As far as I was concerned, the matter was over. Wrong again!! Almost 1 year later, I get a phone call from a collection agency stating I have an outstanding balance with PODS!! I was furious!! I had not heard one word about this from PODS - no email, phone calls, letters - NOTHING!! The collection agency told me I would have to take it up with PODS. What a joke. I started calling them again, and just kept getting transferred to different departments. I finally discussed this matter with a supervisor, who informed me that I just need to pay it. As I stated before, I paid all that I owed. They were charging me for 3 weeks AFTER they had already taken the PODS back from me. I explained to them that I wasn't aware of the no pro rating policy and they said it was in the contract. This was the contract that I received 1 month AFTER they took all my household furnishings into their possesion.

Needless to say, I have gotten nowhere with them and they insist I pay the extra $300. The last time we spoke, they suggested I contact Kathy in their Legal Department. I have called her every day for 2 weeks and have yet to speak with her. I have left a message everytime I called, and she will not call me back. I tried calling Katie - the supervisor who referred me to the Legal Dept., and now she won't return my calls either. Even the collection agency that THEY hired told me that PODS is very unorganized and nobody knows what is going on when there is a problem.

PODS Responds:

I ordered a 16' POD and asked for a price with Warehouse Storage. The Idea of getting a POD is that a customer can pack it at his/her leisure and call to have it removed to the Warehouse for Storage. During the first month I realized that I needed to have the POD onsite (in my driveway). I tried to contact PODS rep Michael Stahl by email and phone. I finally received an answer by email after about 2 weeks telling me that I had reserved the warehouse and therefore was required to pay for the duration of the time I kept the POD.

Firstly, the idea of PODS is the flexibility. How were they to know how long and when I would use the Warehouse. Secon, I think I gave plenty of notice going forward to not have to pay for the warehouse storage. Third. I keep emailing asking for a more detailed understanding of this policy and no one has returned an answer. In addition to all that there is a 2nd and 3rd month discount for rental that I haven't been given. The price for Warehouse Storage with a 16' POD is $189.00 plus tax a month. The Onsite price for the 16' POD is $169.00 plus tax. I have the POD for nearly three months and informed PODS of the change at the end of the first month. According to their website there are discounts for nd and third months of $25 and $20, respectively.

PODS is trying to take advantage of the fact that my property is already in the POD and that it would be an inconvenience for me to make other arrangements.

PODS Responds:

In the above referenced complaint the customer Maureen stated that during the initial order she requested for the contents of the container to be stored in our warehouse however, while packing the container she decided to change her order to on site storage. Maureen states she e-mailed and called a representative Michael Stahl and was unable to complete her request.

They charged my credit card without permission. Caused my card to go over the limit.

PODS Responds:

They automatically deducted monthly payment from my credit card without my permission. They promised to store PODS in a climate controlled environment and they did not. They are charging tax and TEXAS does not have state tax.

PODS has engaged in misleading sales and billing practices. They promised me a refund on the phone but now, 3 months later, I have still not received the refund. Normally I would stop payment on my credit card in order to get their attention and resolve the issue. However, since they have my stuff in storage, I am afraid if I withhold payment they will sell my stuff. I have called them and emailed several times, with no response but disrespect.

They owe me $216 plus tax. They are overcharging me on a monthly basis on my automatic payment on my credit card.

PODS Responds:

I had called and asked if they prorated the monthly storage fee after I had started my service with them and they informed me they did prorate. When the time came to finalize my bill with them I made several calls prior to my due date to resolve all charges and to have a breakdown of all the charges so that I was sure I was paying the proper amount. I never received a return call from the billing department or anyone else.

I was told several times over the phone by employees that they would send intra emails to the billing department for them to call and resolve the bill, still with no contact from billing. Any time you call the company they pass you from one person to the next and consume large amounts of your time transferring you around. No matter who you talk to they tell you they are investigating and they will return your call which never does happen. In the end I get charged a twenty five dollar late fee due to the neglience of the company to handle my case in a timely manner.

PODS Responds:

PODS is a business that should be shut down immediately. Not only are the pods poorly designed for proper ventilation which will no doubt damage countless personal possessions due to moisture and mold; but the phone customer service is horrible at best. You can expect to wait on hold for hours and if you leave a message, they do not call you back. My neighbor is currently involved in a lawsuit regarding mold damage to his possessions he stored in PODS, and as of yet they are unwilling to assume any liability, claiming the pods are properly ventilated when anyone can plainly see they are not.

In addition, I called to have my empty pod picked up, having been assured it could be done within 5 days of request. However, it turns out they cannot pick it up until over 10 days from now. So I am forced to pay for each additional day the empty pod sits in my driveway. They are charging me up front for a whole month and will not credit my account until it is picked up at their convenience, with no regard to mine.

PODS Responds:

We contracted with PODS for two (2) 16' storage containers. After loading them we asked that they be delivered to Birmingham, AL. After finding a new home we asked that the PODS be delivered to Cullman County, AL and we were advised that they did not deliver to our zip code in Cullman County even though the information for the Birmingham agent for PODS lists Cullman County without any limitations as to zip code. A call to the resolution center has yet to solve the problem. I would strongly suggest that anyone thinking of using PODS seek an alternative solution.

We are without the contents of our two containers and may have to hire a mover in Birmingham to deliver the contents to us. In addition we may have to refer the matter to the courts for solution.

PODS Responds:

In the above referenced complaint the customer Wm. stated that upon his request to deliver the container to his new address he was advised that the address was outside of our delivery area.

After recieving several high priced moving quotes for my move from Los Angeles to Phoenix, I decided to use PODS from which I had seen a commercial on television. The price was right since I could pack the pod myself and it would be transported for me. I ordered two PODS for my 1550 square foot home and everything fit. They were delivered as promised and I moved to Phoenix.

I recieved my ETS (estimated time of delivery) email the night before they were supposed to come thinking everything would be allright. Well the next morning one one of my PODS showed up. I called their solution center several times that day to find out what was going on and finally found out they had a big mix up of paperwork and the second pod would be delivered as soon as it got into the Phoenix area. He said he would even try to get it here the same day. That was Tuesday. It is now Friday and after not getting any updates of where my Pod was I called them to find out what was going on. Today, Friday, was the day they were supposed to be picked up and for the one I did get nobody showed up to pick it up either. So they again said it was a huge mix up. I demanded a refund for the second pod and the agent told me he would have to submit a letter to the lawyers of the company.

So I will update this complaint if I do ever get a refund. If not I'm going to small claims court as the second POD contained supplies for my home business so each day I dont have it I lose money. I would NOT recommend PODS at all. They did not deliver on the dates they had scheduled and failed to follow up with what was going on. Again if they do not refund my money I'm taking them to small claims court and reporting them to the BBB. What seemed to be a great company completely dissapointed me. Also, as stated by an earlier complaint, do not think that one large POD will fill a 1500 square foot home. It only fills about half that or less if you have a lot of furniture. Ridiculous

PODS Responds: