PODS - Portable On-Demand Storage

A follow up to my review a few days ago, another complaint - Wow, I thought getting my container delivered would finally mean I was done dealing with this worthless company. But guess what, they are trying to screw me over again. Here's the latest. On 5/16, I called and requested for my container be delivered to my new house. On 5/18, the container was delivered. On 5/21, I got my paper bill for the $69 delivery fee (which was a little ridiculous after the embarrassing amount of money I gave to this company over the last couple of years, but I digress). Today, 5/23, I got an email telling me my account is in "Red Status" because my payment is late, and I looked online and saw that my $69 delivery fee was apparently due on 5/18.

Not once during the conversation about the redelivery of my container was I informed that my delivery fee would be due within 2 days or be considered late. Hell, the paper bill didn't even have a chance to get to my house before they considered it late. I contacted their live chat to get assurance that I wouldn't be charged a late fee if I paid on Friday, 5/25. I was told that they couldn't do that, but (and this was in the same line) if I paid by 5/28, I wouldn't get a late fee. They can't guarantee because I half expect them to try to pull something and try to charge me a late fee still.

Oh, and as I'm typing this, I just got a call from them to let me know that my payment that couldn't have made it to them by now, even if I had dropped money in the envelope the second I received it and handed it back to the mailman that day, is late. I can't stress enough, do not do business with this company under any circumstances. And please, if you care at all about your family and friends, urge them to never do business with them either. This company should be shut down due to their absolutely awful business practices.

Deceptive billing practices - Pod was not picked up when scheduled for and an additional month was charged.

My PODS were to be returned to me from storage so I could unload them into my new house on Friday, May 11, the day we closed. I received the phone calls the night before indicating a delivery time of between 2pm and 5pm. Five o'clock came and went, so I called. The customer service rep indicated that they could not get a hold of the driver but the PODS would be delivered at some point that evening. I called again a few hours later and got the exact same story. I was told there was no indication that the POD would not be delivered. I called again after 10 and they were closed.

Saturday morning, still no PODS. I called customer service. The Fort Worth facilities manager was not in until 7 am and to call back then. I called back and still not in. I called back at 7:30. The facilities manager was contacted and the rep told me that the forklift was broken down and the PODS would not be delivered. In fact, they could not tell me when my PODS would be delivered. It is now the following Thursday, and now I am told they might arrive tomorrow (after being told tomorrow every day this week). How can a facility and company of this size have no redundancy built in with the equipment? No disaster recovery or contingency planning?

I am appalled. No customer service to speak of regarding this issue. No proactive calling in the beginning, no communication with call centers so they could give the customers an accurate accounting of their PODS. I know there have got to be hundreds of dissatisfied Fort Worth area customers. There is talk of monetary compensation from PODS but nothing specific. When I did receive a call yesterday from corporate, I was told to keep my receipts (five days later?!). All I can say at this point is I still have an empty house and am no closer to getting my PODS than I was a week ago.

I don't usually write reviews about companies like this, but with PODS, I wanted to make sure to add to the negative reviews. PODS is one of the worst companies I've ever dealt with. Their service is nice. The concept is good. I really haven't had that much trouble with the actual drop off, pick up, and storage procedure, and have even visited my POD once without issue.

My issue has been mostly in the way they treat customers. I'll give you right now that at times, I wasn't the best at paying on time. I was using a container because I lost my job and had to move out of my apartment, so money was tight. They threatened me almost immediately with auctioning my container off, though I can't even get that mad about. I'd consider it pretty normal procedure for collecting in that type of a business. What does bother me is that I have never given them authorization to charge my card without my approval (I've always paid on their website when the time came), yet they have drained my bank account and over drafted me several times because they decided to just run my card when I was going to pay them after I got paid a few days later. I called up to complain about this but was mostly given a response that seemed to equate to "screw you, we got your money now" to me.

Also, several times when a payment was late, they would call my phone up to 10 times in a row if I didn't answer. I'd have 6 missed calls from them, and one voicemail. Now I'm planning on getting my container delivered to a new place I'm moving to, and my next payment date is in a matter of days, but they will charge you until they pick the container back up empty, and will not prorate the month. So if it takes me one day past bill date, I'm paying for another entire month.

Overall, I've learned that it would have been far more cost effective and far less of a headache to have just gone to a storage building and put my stuff in there. Sure, it would have required more work on my part, but it would have been worth it to never have to deal with this worthless company. I highly suggest that people look elsewhere that treats their customers with respect.

I rented a PODS back in June of 2011. I was in between houses. I asked for a climate-controlled facility since I was storing furniture and my household things. I loaded the PODS and less than 24 hours later, the PODS was picked up. Now, on 3/19/12012, I had my PODS delivered to my new home. I opened the PODS only to find my furniture totally ruined! My finish was completely melted off my wood furniture, everything was stuck like someone glued it together, and my expensive LCD Samsung TV got damaged from the heat. I paid the $34.95 a month for 5,000.00 in insurance coverage with UNIRISC through PODS but they denied my claim saying that there was no negligent act on PODS' end!

Are you kidding me? My PODS was improperly stored. If it was stored in a climate-controlled unit that I was paying extra for every month, this never would have happened. I've moved several times and this isn't the first time I have had this exact same furniture in a climate-controlled facility and never ever had an issue until now.

Why do we pay for insurance? For them, when we file a claim, to tell you that they are going to deny you? For what? Never would I recommend this company to anyone. It's all about money--they sure demand it from you but when something goes wrong because they didn't do their job correctly, they pretty much tell you to go ** yourself!

I'm disabled. I ordered the PODS, since it would be easy for me to get help to move my items out of my house and into another home, since it can be placed outside my door, so to speak. I ordered the final delivery. The email said to call the PODS service, so I did. They do not deliver to my new address. What happened to "deliver anywhere in USA"? So I asked to be able to get to my PODS while at the warehouse. They have special hours for me to have access, 9am to 4pm on Monday-Saturday and Sundays are not available. Now, that is the ideal time to get help.

This whole process has caused me financial hardship, because now, I made arrangements for the PODS to be delivered to my brother's house, which is well over an hour away. I have to rent a U-Haul truck, and this whole experience has cost me double of what it could have cost me by just using a U-Haul truck and renting a storage unit locally. It not only is financial hardship but physical hardship also.

I plan to take my experience to the major news stations along with my local news. I do want an attorney to call me. Since I have poor cell reception, email would be a better choice to contact me. This whole process has cost me way too much money and physical problems, and now, it has cost me my whole disability check to get my items to me.

While thinking about using PODS, in the beginning, they informed me that delivery would be anywhere in the USA. I had weighed it out with hiring help to get my things moved, and it seemed that the way to go would be with PODS. Now, after what has just happened, I'm so upset with my self for not getting this all in writing. I can't even email this company; it is all by automated phone. And I don't get reception with my cell phone where I'm at. Now, it has caused financial hardship and emotional/physical problems on me, and I will be out of money for the rest of the month. Thanks so much, PODS.

Pickup day and PODS was a no show. They claimed he failed to sign agreement. Really? If that was the case, why was the POD delivered? Two days later, no show again. Driver claims gate wouldn't let him in, yet he never picked up phone to call? No voicemail. PODS local management and PODS Corporate advise they will charge $94 to come back to get the POD. We asked for it to be waived and moments later, they imposed an additional $50 fee for missed pick-up. At this point, I told the disabled veteran that in order for him to get his personal belongings back, I will make the payment on his behalf.

I used PODS for storage for two months, and when I unpacked it, I found mold and a tick. I have been fighting with them for weeks now, with no return phone calls; and even their Platinum Customer Service is of no use. I will not give up. If anyone can find Tom Ryan's (CEO) contact info, please post. Do not use PODS, they say it is climate controlled, but it is not.

We are a military family that has had to deal with several deployments. In 2009, my husband and I decided to store our things in a POD while he was in the Middle East. I went to stay with my mother until we knew he would be home. At initial drop off and pick up, our service was fantastic. It is 3+ years later and he is still gone. So I bought a house 600 miles from the storage facility we were storing at (Norfolk area to Atlanta). I had a really tough time getting accurate cost amounts for the long distance move. I was repeatedly put on hold, not sent quotes via email, tons of wasted time. So drop off day finally arrived. The drivers were "unable" to place the POD where requested in my driveway (off to one side). Instead, it was placed nearly dead-center making me unable to park my cars off the grass.

When lowering the container, the drivers also seemed not to even know how to maneuver the machinery! Perhaps the flat tires they are working with have something to do with it. I am a female who is on my own for now. I am certainly not going to argue with 2 men about all of this without having someone else present. The unit was lowered at a slant, making the contents shift to the door side of the POD. It was very difficult to open the door and had items fall on me when it did. I am a reasonable person and do not expect everything to remain in its exact placement, but this was ridiculous. I was also under the impression that all of the money we were paying was for temperature controlled and sealed building storage. By the tiny dead bugs that cover everything, this can not be true.

I called PODS to complain and got a bunch of garbage. No supervisor callback. The idiot drivers actually called me and asked what my problem was and that their supervisor was not available. I have witnessed service performed by another company called Pack-Rat. By all that I have seen, they are clearly superior. I will never waste my money dealing with PODS again. I recommend that others avoid them all together.

Total: $8893.55 for bad service. No thank you.

I called and set up delivery of a pod for a short move within the county. I paid them online, received the pod a day or two later. After a few days, I was awakened to the sound of a loud truck. I walked outside to find a pod employee jacking up the pod readying it for transport. I asked the guy ** he was doing, and he replied that he was just doing what he was told. I asked who told him to pick up this pod. He gave me the number to a supervisor. I told the driver to stop; he didn't.

I asked him if he was taking the pod to the new destination, and he said, "The warehouse." I asked him to please remove my stuff, and he said I would have to. So I am trying to call his supervisor and get my stuff at the same time. I finally reached his supervisor, and he told me that my landlord has said the pod will be towed by the sheriff if they don't get it off his property that I was leasing. The supervisor then told me he was just doing what he was told. So my landlord was out of line and lying to pods, and pods decides not to honor the contract and will not refund my money. If you are reading this, good for you. I would I had read this forum before I gave them my money.

I am so very unhappy; I went to put stuff into my container, and found my things covered in mice droppings! I was so very disgusted! I didn't think I would have to worry about mice; I thought my stuff would be safe and secure, not contaminated!

I planned to use PODS for a cross-country move. My container delivery was scheduled the day before a snow storm. They cancelled the delivery in anticipation of snow (the sky was blue and the sun was out at the time), and did not call me to notify me of the cancellation until after the delivery window. They rescheduled my delivery four times due to the weather, which was understandable, but promised I would be one of the first deliveries when they resumed their schedule. They did not deliver the morning deliveries resumed as promised, but gave a delivery window in the afternoon. They did not actually arrive until an hour after the delivery window.

When I called to complain, I was told delivery windows are not guaranteed and they would not provide any discount or compensation for totally wasting my day twice. The moral of the story is, if you have infinite time on your hands and no other things on your schedule, it will be fine. If you have any sort of life or schedule, go with someone else! Even my delivery person (when the pod finally arrived) said the company has gone totally downhill since being bought out two years ago. It's a major disappointment!

I really wish I had read some reviews of PODS before we decided to use this company. The experiences of the other reviewers on this site sound strikingly familiar. Frankly, I'm surprised that a class action lawsuit has not been filed against these thieves.

We were moving from DC to NYC area. We did not have a new address yet, but my fiance told the salesperson that we were considering Jersey City. After hearing that the salesperson pressured my fiance to have our things stored in Queens, assuming the salesperson was being helpful, he agreed. When we called PODS to schedule a delivery to our new address in Jersey City. They told us that it was out of their service area and it would cost us $1100 more than the original cost. They claimed they had a recording of my fiance agreeing to the possibility of these terms, but refused to let him hear it and said we'd need to subpoena them to get it.

It quickly became clear to us that this is how they run their business and the "misunderstandings" were no mistake. The salespeople work on commission and try to trick you out of your last dime. They prey upon people when they are vulnerable, knowing how stressful moving is and taking advantage. Now our stuff is being held hostage in Queens and while we try to figure out an alternative, affordable way to retrieve it, this company is gouging us for the extra rent they're charging us to hold our furniture ransom.

It's despicable. They should be ashamed of themselves and everyone who's had a bad experience needs to spread the word until they are forced to change their ways or are driven out of business.

I am dissatisfied with this company based on the experiences posted here. I was investigating a way of storing the contents of my daughter's apartment over summer break. She is a university student in Dallas, TX, and we decided we should store her things in the Dallas area over summer rather than moving them back to the Houston area. It's still going to take some investigation to decide who we will use for storage, but based on what I have read here I would never consider using PODS and I will refer anyone considering using them to this site. What a shame! PODS appears to engage in bad business practices which are unethical if not criminal. Shame on you, people of PODS. I will never use this company until they stop resorting to these unethical but lucrative practices. I hope someone can make this company accountable and that the people who have been so badly treated are refunded their money. Thank goodness for sites like these.

What a terrible experience. I was charged over $3,000, for a move that was under 400 miles. After you fill the POD, It is my opinion that they hold you hostage. Trying to get a delivery time was a joke also. They told me that I would have a time by 4:00 PM the day before. The call came in after 7:00 PM. When I called to complain saying that I have spent over $4000 with PODS for storage and moving, I was told that a lot of their customers spend money. In my opinion, there are interstate commerce laws or interstate transportation laws, that have been broken by this company, in particular laws governing the distance that they can deliver from the nearest franchise dealer. Be careful in dealing with this company. I welcome an interested attorney, as I will be seeking one out.

I had a very bad experience with PODS. Please do not use this company. My furniture was delivered intact but I was overcharged. I informed them that I wanted to store my furniture for a month and a half and wanted it moved. They gave me a final quote and said I'd have two payments. They even tell you that every month you rent beyond the first month is extra. But after giving her my time frame and asking for a final quote, she conveniently left out the rent for the second month ($260) in the final quote and later I was billed a third payment for the rent.

When I called, I was told a specialist would contact me. Don the specialist emailed me and initially told me that I could listen to the recorded conversation (I have an email saying that); but later I was denied, saying that I did not have the right to listen to the tapes. Don claimed that I admitted that I had been told about the extra months rent, so I had no more right to hear the tapes. I told him that although she had told me the rent for each month was extra, I had already told her I wanted two months (there is no half months rent) and that I asked for a final quote and thought that the second month's rent was included in my second payment. He said that I still couldn't hear the tapes. He was very rude and I'm sure had I been able to hear the tape, I could have shown him where I was told about the final quote.

I would advise everyone to be very careful when dealing with this company as they never give you a total amount in writing and just bill you when they feel like it. Do not use this company. There are better ones out there even if they seem more expensive initially. I ended up paying a lot more than I expected and also wasted a lot of time contacting them. Don conveniently stopped receiving my emails and calls. I intend to post reviews everywhere I can to make sure others are aware.

Don't get divorced if you have a pods. My soon to be ex-husband filed a cease and decease order on the storage unit that was exclusively in my name. I had been paying for this unit for over seven months. I understand the order being honored by pods. At least, he can't destroy my belongings either, right? Wrong! Pods will not notify you of changes to your account. They will transfer you, hang up on you and then for the finale, they will change the name on your account without your permission! I was current on payments, paid two weeks early even. When I called about this, they refused to talk to me. Now, I have paid seven months for all of my belongings to be stolen by my ex-husband and the people I trusted to take care of my things refusing to call me back. I now do not have an account with pods. My husband does. Cake topper. I have maybe $300 of his stuff in there, random books and electronics I was storing for him.

It was necessary for me to move to Louisiana. After lengthy research, I decided to contract with Pods due to the representations that Pods made to me. One of my main reasons for contracting with Pods was that after giving the Pods representative a lengthy description of my household goods, I was given a price for a storage unit that would be adequate to contain my household movables. This price was quite acceptable to me. Further, I would need to store my goods on the container before delivery to my new home. I requested for a complimentary one month storage fee and it was granted. I was also told that the fee for any additional months would be $199.00. These were terms that I could financially afford.

I would point out that in my conversations with the Pods representative, I was quite clear as to the size and amount of furniture that was involved. Despite this, on the day of the move, when the movers arrived, I was immediately informed by the movers that the container would not be able to hold all my contents. In addition to this, I spoke to a supervisor named Don that day.

The situation suddenly changed as my belongings were being loaded onto the container. Don indicated that I was wrong as to the first month of storage being free. We had an extensive conversation and never met a satisfactory resolution. Don insisted that the company representative had not communicated that information to me. While I insisted that I would not have contracted with Pods, had the first month not been free. As I have previously related, I researched movers and costs extensively and all movers were willing to give one month free storage.

My experience with Don in all other calls was quite frustrating. This man was overbearing and repeatedly threatened me. When the situation worsened and I began to realize that Pods representatives were quite literally liars and crooks, I decided for my well being so I needed to immediately cancel the contract. It became apparent that the current nightmare I was experiencing would undoubtedly worsen if I continued with the move with Pods.

I very soon realized that if I had been given a realistic quote, I would never have contracted with Pods, as their costs would be triple what I was initially quoted. I now realize that this is a scam that Pods uses which is quoting a very low price and by deliberating under quoting the size of the container needed. Quite obviously, many unsuspecting customers get caught in a stressful situation. Once Pods has made the initial pickup, the customers are faced with no other option but to allow Pods to provide the additional containers, and thus end up paying far more than initially contracted for. I feel that I am one of the lucky ones because I caught onto their scam and canceled the contract before I suffered greater damage.

I advanced Pods $722.16. In my haste to move, I did not notice that Pods was including in that amount $199.00 for storage. Pods was negligent in quoting inaccurate fees and inaccurate storage needs to me. Although I paid $722.16, I have only been reimbursed approximately $300.00. I strongly oppose Pods refusing to refund the full amount that I paid in good faith. Pods miscalculated the correct space that I needed for storage. Due to their faulty misrepresentations, I advanced them monies that I have been unable to recover.

I will not be satisfied or quieted until at best I am refunded all funds that I have paid to Pods.

It is my intent that If I have not received the funds in full within 10 days of the receipt of this letter, I will proceed with a letter to all Better Business Bureaus in Florida and Louisiana. I intend to also contact the news media in each all over these states and make them aware of your business tactics. I also plan to write a complaint to AARP to warn their members of your unethical tactics. And lastly, I intend to file a civil suit against your complaint; claiming breach of contract, unfair trade tactics, and fraud, this suit will be filed in federal court with the intention of this becoming a Federal Class Action matter.

Pods abuse by Don, the Pods representative, and Pods negligence in carrying out the companies duties have fueled my intent to pursue this matter in any way imaginable venue. I feel that Don intentionally attempted to bully me because I was a female and a senior citizen, which also opens up additional causes of action. Putting it mildly, Pods' business tactics have invoked a dedication to pursue the company's unfair trade practices publicly until Pods ceases to exist. All this to come, should Pods not refund the entire amount that I innocently but with good intention, paid the company. I feel that Pods is the Bernie Madoff of the moving industry.

I used POD in 6/11 from PA to FL and all went excellent. Due to health reasons, I had to move back to PA, and in 8/11, I used PODS again. PODS had referred me to Moving Staffers who gave me a moving co to load the POD and another to unload. Everything went excellent. There were no problems from PA to FL.

For the return trip to PA, I requested, through Moving Staffers, the same 2 loaders and unloaders since the experience was great. Unfortunately, the move from FL back to PA was a horror. When the POD arrived in PA and was opened, everything was thrown around in the POD. All I could do was cry. I contacted PODS and it took them 4 days to get me a claim number to file a claim. I also contacted Moving Staffers and Hometown Moving, Boca Raton, FL who packed the POD. They said that they packed the POD to spec and are not responsible but would help me with POD if there was a problem.

I did take pictures and it took me a week, with getting settled and health issues, to get nearly 70 photos to PODS Ins. Co. as well as their claim form to be completed. They said that it would take about 30 days to review. Five weeks later, I never heard from them, so I contacted the representative from PODS Ins. Co. She sent me an email stating that they would not honor the claim as they feel the POD was packed incorrectly. I also put on the claim sheet that I had some boxes missing and they are blaming the loaders and/or unloaders but this is totally impossible as I watched the POD being loaded and unloaded the entire time and nothing was taken.

I have tried to call Ross at Hometown Moving in Boca Ration, FL but he has not responded to my calls. The representative from PODS Ins. will not answer any more emails from me since they feel it's over and done with on their end. I do have damaged items, some very expensive and one of a kind, and supplied them with everything including pictures of damaged boxes. I am at my wits end about this and do not know where to turn next. I would never use PODS and would never refer them to anyone.

Due to the reviews, I will never use PODS. I will be moving soon and thought PODS would be the way to go. I guess I was wrong. Moving is already stressful and I don't have time to be jerked around by a company with bad customer service.

I wish I had read all the reviews before choosing this company for our cross-country move. I will never use this company for anything ever again. My POD was to be delivered on the 4th of October after starting its journey from Texas on the 27th of September. For some reason that no one can explain to me, it took 7 days to make this 954-mile drive. It has arrived in Orlando early this afternoon, but now I am being told that it is too late to have it delivered, so now, I am being inconvenienced because a company that relies on transportation and uses it as the basis for their company can not secure a truck and driver to make this delivery. I have talked to several people in the "Customer Service" department and I have not gotten the same answer 2 times. There are no supervisors to talk to and according to them, "they" are the company and that there is no one else to talk to over them. There also seems to be nobody in charge with whom you can file a complaint, as this is what I have been told over and over again. People need to do their homework and do some checking before they entrust this company to do anything as regards to moving or storage. How this company is BBB approved is beyond me.

In 2009, I reserved a POD. We lost our home to economic hardships, and in the dead of winter, the safest and easiest route was to order a POD since they delivered and picked-up. Over the last 2 years, I have paid the POD on time and also falling behind on payment but always brought the balance current. I fell behind on the payments in the winter into spring, and in June of 2011, I received a letter stating that the lock on the POD had been cut and the POD was moved to a different location.

I immediately called and made a payment to the corporate office with Jason **. After I made the payment, I specifically asked Jason if my payment brought my account current. He said, "Yes, the account it now current and you only owe $185.16 for the current month but you have a new billing cycle coming up. I proceeded to say, "Ok, I should have all of that by the following month."

I received an invoice in August for $385. I sent a payment of $350 which was returned because I mistakenly didn't put a postage stamp on the envelope. I called Jason in September to set up a delivery date and was told by the customer service that my account was locked and there was a credit on the account. I spoke with Jason the following Monday and was told that the POD was sold in August and they sent me a bill for August. Next, Mr. Jason ** proceeds to say that they will send me a check for $2,200.00, which was the overage that was obtained from the auction. It was supposed to be in 7-10 days and it's been three weeks. This can't be fair practice.

PODS charged my credit card on 9/21 and told me it would take four business days to deliver my pod 300 miles away.

On 9/22, I faxed the paperwork. On 9/23, I faxed the paperwork again. They still claim they have not received it and have moved my delivery date from 9/29 to 10/5.

I was lied to by PODS on several occasions and will never use them again. I used PODS to move from Baltimore to San Diego this summer. I did not know my exact address in San Diego upon deciding to move and therefore, needed a POD. I stayed with friends in SD while I searched for a place after arriving. I told PODS the zip code I wanted to move to (92014) on the original booking call and they said I was good to go. The drop-off and pickup in Baltimore went well. All downhill from there.

When I found my apartment in San Diego and informed PODS of the address (with the same exact zip code of 92014), I was told there was a restriction in place on that zip code which prevents a POD from being placed on the street there. This was the first time I'd heard of this restriction. I found it interesting --frustrating-- that PODS did not mention this restriction until they had my money and my stuff. They clearly will say whatever they need to in order to get your money and your stuff, and then they have all the leverage because they charge you almost everything before they even drop the POD off in the first place.

PODS informed me I would have to sign a waiver which cleared PODS of any issues (fines, towing, injuries, etc.) that happened while the POD was on that street. They simply refused to deliver my POD until I signed this waiver. My alternative was to rent a moving company to move my stuff from the POD to the truck and then from the truck to my house, at a monster cost of course. I was told by PODS that they had in fact told me of this restriction on my original call and had the recording to prove it. I demanded that I be provided a copy of this recording because I knew they were lying. They told me the recording is proprietary and can't be released. Complete **.

Overall, I spoke to PODS customer service about 8 times in 7 weeks about this issue. I got 4 different customer service reps who told me different explanations every time, made me promises about supervisor involvement that never materialized and clearly were unprepared to own up to their lies. I was promised callbacks 3 times that never happened and I had to call back every time. In the end, I talked to the city and they said as long as the POD didn't stay overnight, it was no big deal. So I signed the waiver so PODS would stop holding me hostage over their own LIES. I can accept incompetence, imperfection or plain old mistakes because nobody's perfect. But when it comes to lying, I just can't deal with it. I'll never use them again and anybody who does should expect awful customer service and lies.

I had a short-notice cross-country move to make, so I started making calls to different storage container companies. PODS was by far the most expensive service, but because of my time constraints and the area I lived in, I didn't have many options. The PODS representative offered me a discount because the area I was moving to needed PODS. I said upfront that my final zip code may change by up to 10 miles and the representative said that was fine and wouldn't change my original quote amount. PODS was still more expensive, even with the discount, but I felt their extra services might make it worth it.

The rep quoted me a drop-off fee of less than $600, but the actual amount charged was close to $750. They also quoted me $200/month for storage, but failed to inform me of the mandatory $50 a month insurance.

Cut to a year later. I call to have my POD delivered, with quote in hand. My delivery zip code had changed by 6 miles from the original quote. I spent an hour and a half on the phone arguing with them over the price. When I called for my original quote, they said they would honor it, even a year later. Unfortunately, this wasn't true. They said they were giving me a discount, but I was still being charged almost $700 more than what I'd been told. Over the course of an hour and a half, I spoke with several reps and received no less than 5 prices from them. They finally came up with an amount that we could agree upon, which is $2,443, and the rep even informed me that her manager had approved it. They then charged my credit card for that amount.

Now, their billing department says I owe another $131 because that's the amount of my original quote (you know, the quote they wouldn't honor the first time, and it took me an hour and a half to get them to do so). I said, too ** bad. You've told me the amount and charged me for it already. That says to me we have an agreement.

Stop jerking people around PODS! I'm telling everyone I can not to use you. This is some of the worst business practices and customer service I've ever encountered!

I first called the company to get a quote on the cost of delivery and pickup and to ask what the charge would be for moving to a different state after a few months. I was given the quote for the local delivery and storage, and was told over the phone that the moving and second drop-off (for my final destination in another state) would be the same as the initial drop-off and pickup price—roughly about $300.

I have had my items in storage for about four months now and I finally have my new house address & destination. I called to have the pod scheduled to be delivered but now, all of a sudden, the price had gone up from around $3oo that they originally told me to $2,800! I am obviously in shock as this is nowhere close to the price I was originally told over the phone.

I voiced my obvious concerns to the representative, who immediately told me that the reason for the price difference was that my account was setup as a local account, not for a long distance. The rates are what they are and she can't do anything about it. I explained how I had originally told them on the phone about the move to another state. If the account was setup as local instead of long distance, it was not my fault as I do not work for the company and I didn't set the account up. Secondly, I was told on the phone previously that the price would be the same.

She kept cutting me off and not letting me speak so I was getting frustrated and asked to speak with her supervisor. She told me there was no supervisor that she could transfer me to. Me being in customer service for many years and also working in an office similar to that one, I know that she is lying. I told her that I know that there is a supervisor as companies do not just leave their employees on their own. This is not how legitimate businesses work. I asked over and over but she refused over and over. She says that the only thing she can do is to send an e-mail to the next level and have them call me back, but that she cannot transfer me to them.

I will never suggest them to anyone because they are dishonest and a two-faced company. Plus, there is no one else to speak with because they will flat out refuse to transfer you. I regret ever dealing with them in any way and will fight this as far as I can. The bottom line is I am probably going to have to initially pay for the cost because, of course, they will hold my belongings (my entire life) hostage until I'm done with the payment. I am at the mercy of a nasty, lying corporation. I will tell every person I ever meet not to use them. They are deceitful. Again, do not use them!

I paid PODS $5,000 plus insurance to move my items from Ohio to Las Vegas. My things were in storage with PODS from January 25, 2011 until delivered on July 25, 2011.

When the POD arrived, it was damaged and I could literally see inside of the unit from one corner. Upon opening the container, we found that it was infested with mice and all of our items were ruined and had to be thrown in the trash. There were still live mice in the container as well.

When I contacted PODS customer service to file a complaint, it took 48 hours for someone to contact me. Without conducting an investigation, they informed me that my insurance did not cover any type of infestations and they were not responsible for my loss. They even went as far as to tell me that the mice probably entered the POD when we were packing to move.

I would never in a million years recommend this company to my worst enemy.

My spouse and I are active duty Air Force members. We were assigned a new base in New Hampshire. We decided to use PODS because we did not have a new address yet. When I initially set up my order, I used the zip code of the city the base was in. I also explained that I did not have a new address yet, which is why I'm using the company. I was told that this would be no problem and to just call when I have the new address and they will ship it to me.

A month went by and we finished our move and got our new place. It is ten minutes from our base. I called the company to schedule a drop off. They told me they did not service the new area. Upon asking why, I learned that because I used the zip code of my base and not the zip code I moved to, they sent it to a facility that only deals with the base city. They said that they cannot do an extended delivery because the facility that is storing my belongings only has two trucks. I explained that I live ten minutes from the base, but it did not matter. they went on to say that because I gave them the wrong zip code it was my fault. I would have to pay an additional $1,100, on top of the $2,600 I have already paid so that they this to Boston for delivery to my house.

I argued that I should not owe them money because I told the salesman that I did not know my address. The agent then told me that she would have to transfer me to the customer action team. She did and I spoke with Carol Cox. She listened to my conversation with the salesman and told me that I did tell him the wrong zip code. She said that if she were to decide right now, it would not be good for me. I asked her to keep listening to the call because I knew that I had told him that I was not sure where I was moving and that I did not get any warning of zip code change. She then told me she could not put me on hold for that long so I needed to wait for her to call me tomorrow after she has had a chance to listen. She called the next day and told me that after the first few minutes of the call, where she could only hear what benefited their company, the call was muffled and she could not listen to anymore so I had to be transferred to another department who would review the call and get back to me that same day or the next day. After three days of no response, I called Carol back only to get an answering machine. I left a message asking the status and why I haven't received a call. A few more days past with no call from anybody so I called back. This time I called back to the original service department and explained that I was tired of getting transferred and tired of not getting calls returned to me. I needed answers as to why this was my fault.

She then transferred me to the most unprofessional person in the company. The supervisor Tonyai. Tonyai explained to me that when I said that I did not know my address, because I did not use the term "zip code", it was my responsibility. I asked her how I was supposed to know this and she explained that it was in my rental agreement. I asked how that was possible because at the time I had not read the agreement yet, it was not sent to me until after I paid.

She said that once I read it I could have called and changed my zip code. I asked to speak with her supervisor, she told me she did not have one. I thought she may be right so I hung up and read the agreement again. Nowhere in the agreement did it say anything about zip codes. I even did a document search for "zip", "code", and "zip code". They don't appear at all. I called Tonyai back to ask her why it wasn't in the agreement and she kept arguing with me that it was. She then continued to argue and cut me off while I was trying to talk. She kept saying that she has exhausted all resources and I needed to pay $1,100 dollars or come pick up my stuff, they would not waive any charges.

Well for starters, this is advertised as a 'secure' storage solution, which is my biggest issue. The thing is made out of plastic, wood, and the thinnest aluminum you can find. This is great if you're trying to keep out five year olds, but I'm pretty sure a six year old with a toy hammer could get into this thing in about five minutes. I also ordered the 'best' lock they offered, which I'm not sure I would feel comfortable using, even to secure that same six year old's school locker.

They also seem to nickel and dime you. If you only use one day out of the billing cycle, they charge you for the whole month. For the money, a shipping container is much more secure and it would take a team of metal workers to break into, as well as having a real lock.

when I rented the PODS,they said if I purchase the insurance it will cover my contends if I have things damaged in my move. I have a lots of pictures, sculptures and expensive art works. My beautiful chinese screen 7 feet tall with 8 panels were so damaged from the move. It rained so hard while we were packing to move out of 5 bedrooms 5000 square foot home. Water ran inside the pods from the ceiling. I looked up it was warped.and water sitting in big puddle. We had no time to unpack eveything after they all in there.

We sold the house and we had to move. out. All my art works were OK except the Chinese screen and the brand new pressure cooker from Spain. All the wooden panels from the Chinese screen were cracked, chipped, moldy and the top layer separated from the wood. I file the claimed and they told me the PODS had no leaks, beside they rented out again since. I asked to have an agent to come to my house to see the damage to evaluated but they just flat out said that they damage from improper packing. If we don't know how to pack everything would be ruining not just couple items like that.

They are unethical, misleading, lying and they lost a big customer because I would use them again but now I have this experience I would never use them and I would tell everyone I know my experience with PODS