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Lauren of Osage MN writes (6/28/03):
We have a contract with them to move us from Schenectady, NY to Osage, MN. They keep changing our pick up date without telling us. They never return our phone calls. We call, and email them several times a day. No one ever answers to phone. We have paid them $860 so far, as a deposit. They haven't been able to come through on their end of the bargain. Our move has been postponed by them 2-3 times so far. The only way we actually found out that plans have changed is by calling and screaming at them on the rare times a real person actually answers the phone.
Due to the fact that our move has been postponed one week, we have been without work. We resigned from our jobs 2 weeks ago because we thought we'd be in MN already. My husband has developed neck and debilitating abdominal pain because of the stress.
Amy of Austin TX (12/1/03):
My experience was similar to Lauren's (above). They set a move date for Saturday or Sunday. Needless to say they never showed up or called. When I tried to call them and find out what happened I got voicemail after voicemail and no return phone calls. This just happened to me this weekend and today is Monday and I still have not heard from them. I had to hire other movers, but I lost my $500 deposit that I paid to National Moving. I even called the US DOT and found out the Tiger Moving the company that Nat'l Moving Network contracted with to move me does not even have a Interstate moving license on file.
The US DOT called then and the number was disconnected, so I am going to miss my first two days at work and like Lauren had already resigned from my job. I think we should get a collective action lawsuit against them.
Well, I am out my $500, plus two days of salary and on top had to hire other movers at the last minute and it is now going to take them up to 12 days to deliver my furniture because of the last minute notice, but if I waited any longer I would miss more work for a brand new job and already that has not made a good impression. Plus my boyfriend had quit his job expecting that we would be leaving.
Mher of New York, NY (6/24/03):
My experience with NMN has been horrible. This company has not returned any of my phone calls from day one. I have a documented log of over 100 calls I have placed to their company and 15 voicemail messages were never returned. It is only by chance that I ever speak to a real person. Long story short, these guys have changed my delivery date five times. My stuff was supposed to arrive June 10th, then June 16th, then June 21st, then June 24th. When nobody arrived today, I finally got in touch with someone who said it would more likely arrive at the end of the week! Apparently, NMN has CRS of Houston doing my move to New York. CRS is extremely unhelpful and has broken just about every promise they have made. Never does anyone offer an explanation for anything.
Paying for rent for a 2 bedroom apartment that is vacant. Having to purchase new clothes, do excessive laundry, eat out, because I have none of my belongings.
Paige of Corona, CA, writes:
On June 26, 2000 Brandi of NMN prepared a contract for services. These were to include moving our household from Chicago, Illinois to Corona, California. At this time a $700 deposit was charged to a credit card. Our dispute is this: Services were not rendered on the agreed date. This resulted in financial loss due to last-minute contracting for alternate services. We have repeatedly asked that our original $700 deposit be returned. National Moving and Ruth O. have refused to return the money and suggest that we dispute the charges with the credit card company. Ruth tells us she will sign off on the disputed amount. However, the credit card company suggests that this is a fraudulent business practice and that it will take several months to POSSIBLY reclaim this money. Also, this money will not be paid by National Moving, but rather the fraud insurance, and will have a negative effect on future credit use.
National Moving has already had use of this money for three months. We have been very patient up to this point. We have heavily researched our rights in this matter and understand that we could bring a lawsuit to recover our added losses. However, we would like this matter resolved immediately and will settle for the return of the $700.00 deposit.
The move ended up costing us an extra $1300. We had to find a moving truck on the day of the move, which was very difficult because it was the busiest moving day of the year in Chicago. We had to move ourselves and were not physically up to the task. The company refuses to refund our $700 deposit. So, the move ended up costing us $2000 more than we had planned and caused physical and emotional stress.
Tamara of Scottsdale AZ (10/3/03):
I made contact with National moving about moving to Az from NH. They gave me an estimate and I signed up for the move. When the movers did not show up on the moving date I called Jason Jorge. I would say I placed around 15 calls to him. He never called back. I ended up taking to him when I asked for a customer complaint line. I ask where the movers where he said he did't now. I said isn't your job to know. he said no. I asked if he had received any of my phone calls and why he didn't return them. He told me he didn't feel it was necessary to.
When I asked when the movers would show up he said Tuesday. I had to make changes with my job so that I could be there when the movers came. They did not show up until Wednesday August 27th. I had to call in to work that day. The two guys that showed up seemed to know what they were doing and loaded up my belongings. They gave me a number to call, it was for a company Modern Moving out of Farmington MI. Contract told me 10 to 14 days for delivery.
I am sitting at day 37 and I still don't have my belongs. When I call NMN no one answers the phone. I leave voice mail, no one calls back, I email I don't get a response. When I call Modern Moving they tell me it will be here in a couple of days. On Monday September 29th a man named Dave gurenteened that it was leaving and would be here in three days. Still waiting.
I can't believe with all the complaints out there that tjis company is still aloud to do business. I am not looking for anything I really only care about my belongings. Everything I own is somewhere in America, land of the free, and I can't seem to locate it and have it returned to me safe.
On Sept. 25, 2000, we heard this from Debbie:
I booked my move through National Moving Network because I was told they were cheaper and more convenient than dealing with a mover directly. Plus, they guaranteed they could pick up my things on either 9/14 or 9/15.
On 9/11, I got a call from the company that NMN hired to do my move stating they could not do my move. NMN said they would find another mover. Well, they somehow convinced the company who said they could not do my move to do my move. On 9/14, the day I was expecting the movers, I was told by the moving company the best they could do was Saturday at 8:00 a.m. Because I had no other choice, I said fine as long as it was first thing.
As of 9:00 p.m. Saturday night no movers had shown up. In my mind that does not qualify as late, it qualifies as a no show. Not once did I receive a call from either company informing of what was going on. Throughout the day I called both the actual mover and NMN. The actual mover stopped taking my calls or returning at them. NMN said that life didn't always goes as planned and there wasn't anything they could do. I was horrified, panicked and an emotional wreck.
The truck did end up showing up Sunday morning at 10:00 a.m. However, the contract I signed with NMN guaranteed a 9/14-9/15 pick-up date. I stressed over and over how important it was that a truck arrive on these dates and was promised it was not a problem. I have made several attempts to receive my $500 deposit back from them, but have not received a return phone call.
On Oct. 5, Michele of Tampa, FL, wrote:
I scheduled my move from PA to FL with NMN over a month ahead of time. I was to be contacted before the movers arrived. Coming very close to the pickup dates, no one had contacted me, despite numerous messages left for my contact at NMN. The movers that were hired, GDK International, were 4 days late for pickup, and arrived 1 day before I had to vacate my apartment (August 29). When they arrived they told me I was 'way over' my estimated weight, and not to expect them to arrive on the indicated delivery date (Sept. 2). They indicated that they would call me the next week and arrive towards the end of that week (Sept. 8).
It is October 5, and I still do not have my furniture. We have called NMN and GDK almost everyday. NMN does not call us back. GDK states that they have 30 business days to deliver. I have a copy of the work order which states, delivery 5-7 days. GDK has breached that contract.
NMN says this is unheard of, but there are NUMEROUS complaints against them, which unfortunately, I just found now.
On Oct. 8, Robert of San Jose, CA, wrote:
I called National Moving Network out of Florida to move my household belongings from Milwaukee, Wis., to San Jose, Calif. They refereed the job to Apex Relocation. Apex was four days late picking up my belongings. The driver presented me with a document that stated Apex would "guarantee" delivery to California within 14 days.
After 14 days passed, and my belongings had not arrived, I contacted and Apex official who said he was not bound by that 14-day guarantee because I did not check a box on the contract specifying a guaranteed delivery date. This distinction was not made to me by his representative. To promise a guaranteed delivery date and then weasel out of it is a seriously deceptive business practice on Apex's part. I was also informed that my belongings were not on their way to California. They were placed the day after they were picked up in a storage facility in Spring Grive, Minn.
I fired Apex and hired another moving company. I ordered Apex to divulge the location of the storage locker so I could have the new moving company pick up my belongings and deliver them to me. Apex required me to pay a $450 cancellation fee, to which he said he was entitled under federal law. I have no proof this is true. I negotiated the cancellation fee down to $306 and sent a cashier's check Sept. 20 via FedEx. Even after he received it, it still took me four or five days of unanswered calls to get him to give me the locker address. However, Apex needs to have a representative at the locker at the same time as the new movers - Armstrong Relocation, Charlotte, N.C. - to sign off on the items.
If the load arrives in Calif. with items missing or damaged, I do not want Apex to be able to claim the loss or damage occurred after Armstrong took over the job. Also, the operators of the storage locker say they will not turn the items over to anyone other than the company that placed them there, Apex. Armstrong said they would pick the items up Friday Sept. 29 if Apex would be there at the same time. I left a message with Apex four days ahead of time that he needed to have someone in Minnesota by that date. He never returned the call. Armstrong tried several times to contact his company to coordinate the handoff, but their calls were never answered or returned. Contacted after the date had come and gone, Apex told me "(Friday) may have been the day you wanted me to be there but it wasn't the day I was planning to be there."
He needs to understand that he is not being asked to be there when it is convenient to him. He is being TOLD to be there when the other movers will be there. He is illegally in possession of my belongings because his control over them was rescinded when the contract was cancelled. I want him required by law enforcement officials or court order to be at the storage locker in Minnesota or to have a representative there on a date specified by Armstrong to relinquish my belongings.
On Oct. 17, 2000, Pamela of Las Vegas wrote:
I contracted my move-out through NMN in August of this year. My household movers stood me up for 2 days but that was the least of my troubles. I also had my car moved with them as well. Well needless to say they never came to pick up my car until after I had already moved to NV. I had to leave my car with a friend in MA until they picked it up almost 2 weeks later.
My car was picked up from my friend on 8/23/00 and from what I was told was on its way to NV. I was told it would take 10-14 days for my car to arrive. I received my car 10/5/00. NMN was paying a garage in MA to keep my car. The garage has an invoice of 29 days of storage for my automobile. All this time I was told the car was on its way and that the truck had broken down in TN and the car would be delayed.
This incident has caused me a ton of financial and emotional distress. I have been laughed at by this company, hung up on, and put on hold for hours and hours. I spent the last two months being miserable. I missed out on overtime at work (at a rate of 37.50 an hour plus overtime wages). I was unable to do anything even go to the grocery store without a cab. I finally had to rent a car which cost me $400.00 Because I am under 25 and I live in Las Vegas renting a car was a nightmare.
Binoy of Dallas writes:
Well, like many out there I was unfortunate enough to have used National Moving Network, Inc. (NMN) as my mover. This company schedules moves with subcontractors whom they state are "reliable, insured, honest" companies.
I guess I could go on forever venting all the hostilities created by this company but I will try to summarize my experience. I am a physician who has an extremely tight schedule. Because of the promised pickup and delivery dates and a price of $1425 ($300 less than the better known national companies) I elected to move with National Moving Network instead of a better-known moving company whose pickup and delivery spread was over several weeks.
My promised pickup date was 6/30 - 7/1 and delivery date 7/5-7/6. I did not hear from National Moving Network until I started calling them frequently two weeks prior to my move to find out what was going on. The company rarely picks up the phone and NEVER RETURNS CALLS; I have lost so much of my time dealing with this company.
A few days prior to my move Bill Singleton the dispatcher at NMN told me that Massada Moving and Storage, Inc. would move my stuff. He reassured me that this is a very good company with great service, another incorrect statement. Don Massada from this company called me and told me that his driver was running behind schedule and would not pickup my shipment until 7-2. Now I was in a bind because I had to leave for Texas on 7/1. So I worked out to have the building manager let the movers pickup my items and observe them while they do this. For this I had to pay her $100, and I asked Bill Singleton at NMN to credit my account $100. He still has not done this.
Finally, on 7-3 the movers came to pick up my belongings. The building manger oversaw the pickup and my stuff was taken to Chicago. Two days later my father, whose number I provided to the companies because I was on the road, received a call from In & Out Moving and Storage, Inc. The long distance dispatcher, Ariel Hersh, told my father that they would not deliver my items until 7-23 and they wanted $2425 for the job. We were outraged!
First of all who is this guy and company, why do they have my things, and why is my shipment in Chicago? Massada Moving stated to me that he was picking up my shipment from Cleveland on 7-2-00 and taking it straight to Dallas.
So the battle began, several calls to all three companies to try to have my shipment delivered in a more reasonable time. My items included invaluable research data, surgical notes, surgical texts, and so forth. These guys/companies were having me do my job without the use of any of my resources for several weeks; this ended up costing me hundreds of dollars in lost time and materials.
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December 3 2008
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