We moved from Fresno, CA to Watertown, NY and these guys picked up our household goods on April 29, 2012. It is now 19 days later, nobody answers the "existing customer" line nor returns calls on numerous messages left. The website is no good, tracking or live chat feature doesn't work. The truck driver ignores my calls. After the first one, he told me to refer back to customer service. My husband is in the military, just returned from Afghanistan and is stationed in NY. This is a disgusting service to our military men who fight so hard for this free country and for what? So that these cowards can rip us off of what little we have? I will seek legal action and invite others to join in a mass lawsuit against these frauds.
Consumer Complaints & Reviews
Do not use Neighbors Moving Services! They offer a wonderful deal but send low class employees who try to hustle for more money "offline", wanting to double what you agreed to pay in order to "keep everybody happy". If you do not pay, they take longer than they should, they slack and don't even protect your merchandise. Several of my items were damaged beyond repair and then they wipe their hands stating it's a Customer Service issue and refer you to different divisions that do not solve anything! I have been blessed with being able to move to different parts of the planet and never have I had such a disgusting experience! Put them out of business! Do not use these unprofessionals!
I received a quote from the moving company Neighbors Moving & Storage, but when their moving guys arrived, there is a contract to sign and in this contract is an extra 18% surcharge for fuel. I was charged $94.00 for the travel time and they are right down the street from me, the house we moved into is 2 blocks away. How are they charging me a travel cost and then a fuel cost again? I had to sign the contract because no other movers would be there today. I set this up a month in advance, but the hidden fee surprise is something I honestly don't appreciate. Can they do this?
We bought a new home and were preparing for the move. We have a 6 year old who is terminally-ill and had to ensure that our move was orchestrated carefully. We engaged 4 moving companies to do a walkthrough of our existing home and contents so that we could obtain a quote that was as accurate as possible. The companies came and we received quotes that varied greatly. We chose Neighbors Moving and Storage based on price (because they were right in the middle of the quotes from a price perspective) and many positive reviews on Angie's List, and several other websites. We needed packing and loading of contents in our existing home, then transporting and unloading at our new home. Again, this had to be carefully orchestrated due to our specific needs. We were assured that our needs would be met.
We were also assured that mattresses would be placed in mattress boxes and paintings and artwork would be packed carefully in flat-packs. We were also informed that our furniture would be covered / wrapped in moving blankets. The gentleman who performed our walkthrough was thorough, professional and very friendly. We were assured that our daughter's medical equipment, our heirlooms, fragile items and glassware, and antiques would be treated with as much care as if they were our own the representative said.
Our deposit was paid and our move scheduled, as well as the details we needed to coordinate with regard to our daughter. Three days for moving were identified: Wednesday for pack, Thursday for loading the original location, transporting and unloading at the new home. Friday was for unpacking assistance if required. We felt confident that our move would be a great one. That perspective would soon be shattered.
As part of the quote, we were informed that the packing material cost would be about $1,000, but that we could save a large portion of that amount by providing our own boxes and packing as much of our items as we could. We obtained hundreds of boxes and over a dozen bubble wrap rolls thinking that as informed, we would save most of the materials cost. We were sadly mistaken. Initially, we were quoted for 6 movers to be onsite, but after we packed many of our items and discussed with our Neighbors consultant, we were told that we would have two individuals on-site to perform our pack. Two days before our move, we received a call confirming the move date and confirming that there would be two, instead of 6 individuals arriving on pack day. I was given the name of the lead to expect. Imagine our surprise when the morning of pack day, not two, but 6 crew members showed up for packing.
I walked through every room in the house, indicating what should definitely be packed, and identifying any items that should not be packed. There were two leads identified for that day, however neither were the lead identified on the call two days before. In fact, one of the leads was quite agitated that he got pulled out of bed to come to our job. You would expect that the leads would split up, with one covering the upstairs crew, and one covering the downstairs crew. This did not happen, and total chaos ensued.
No care whatsoever was taken to ensure or limit outside dirt and debris from being tracked into the original house. I have an heirloom mission-style china cabinet that is over 100 years old with glass doors, and the crew was going to move it without removing the wooden shelves. I had to stop them and insist that the shelves be removed. The leads had to constantly remind the packing crew not to tape screws to items, but instead to put them in a zip lock bag and attach that to the item instead.
Many boxes weren't labeled with location information (what room the items/box came from) or what they contained. Curtain rods that were supposed to stay were removed. Shelving units that were supposed to stay were removed. Trash wasn't organized and no cleanup was done at the end of the day. It's like someone shouted stop and everyone froze in place and disappeared. Additionally, instead of this being strictly a packing day, several items were loaded onto the truck in a haphazard and disorganized manner. Holes were knocked in walls and had to be repaired before our final inspection with our current landlord, and carpets had to be professionally cleaned from all the dirt and debris tracked throughout the original house.
I placed calls to Neighbors office and voiced our concerns and relayed our experiences throughout the day. We were assured that a call would be placed to the crew leads to address/correct the issues. The calls did no good.
The morning of the second day was as disorganized and chaotic as the first. Remaining items were being hurriedly packed by the crew, and other items were being loaded onto the first and second truck. Finally around noon, everything was ready for transport. We had discussed many times the need for coordination and were ensured that on the second day there would not be an issue having our items unloaded by the end of the day.
Then an hour and a half before time to leave, we were informed by the crew lead that they wouldn't be able to finish unpacking everything, and that the beds wouldn't be put together, etc. as promised and discussed. If we wanted that we would have to pay overtime for them to stay. I placed calls to the Neighbors Moving offices and had to insist on completion as discussed. We had to have the unloading completed as discussed numerous times because of medical and care needs for our daughter. We wound up paying overtime, and the crew got our items unloaded, but it came at a cost, emotionally, physically and financially.
Unloading was chaotic, and we had numerous holes, scrapes and dings placed on our new walls by the crew. I had created a carefully crafted floor plan of the house, with diagrams and descriptions of items and locations that were placed on each floor in the new house, so that there would be no confusion from the crew regarding placement of furniture in the correct rooms. Furniture was delivered into the incorrect rooms, and had to be shuffled many times.
Beds were not correctly put together, with box springs and mattresses from different beds being mixed and placed incorrectly. Boxes clearly labeled Fragile China Dining Room or Kitchen or Master Bedroom or Girls Room being placed in the garage under boxes labeled tools. Come on, china under tools! What gives? Items labeled Office were placed in other rooms, you get the picture. Unpacking we found tons of broken and carelessly packed items. You don't place an LCD TV or monitor in a box with a metal wall-mount. We had lamps where, instead of unscrewing the bulb and unscrewing the shade, the lamps were broken trying to pull the shade off. We had sofas and loveseats that were damaged from the way they were placed on the trucks. Stereo equipment was broken (how do you break feet off a stereo receiver?). Many of my daughter's special needs items were misplaced and still have not been found five weeks later.
We were promised on more than one occasion by the operations manager that someone would be out to help us sort boxes that were placed in the garage in hopes of finding missing items. We were also promised that someone would come and pick up the boxes. We waited on two separate occasions on different days and no one showed. We didn't even receive the courtesy of a phone call informing us that they wouldn't be able to make it. Finally after days of calls, we were offered a refund of $100 which never came. Considering we paid roughly $3,000.00 for our move, this wasn't much of a concession anyways. Additionally, forget filing a claim. I've tried and emailed a list of items and damages with no response.
I have dealt with the Operations Manager, Randy until I am thoroughly disappointed. Today (1/2/2012), I finally placed a call to the owner Joseph (Joe) Tranisi. No one would give me his contact information, so I spent three weeks tracking it down. I called Mr. Tranisi, who promptly informed me that he was on vacation with his family, this was a Sunday and he promptly hung up on me. I was trying to explain that I have a terminally-ill child for whom we have missing items and was abruptly cut-off. In my opinion, Neighbors Moving and Storage doesn't care.
The Neighbors Moving and Storage that moved us must be from a completely different planet than those of the great reviews. The Better Business Bureau shows 10 complaints in 2011 with issues ranging from Problems with Product/Service to Delivery Issues.
On June 6, 2011 I contacted Neighbor's Moving to move some items from MA to TN and then onto GA. The pick up date was to be July 25 or 26. I was told the movers would be July 25 between 10 and 11 AM. NO one ever came NO call and they will not return calls. They have $558.93 of our hard earned money for doing nothing. It is August 2 and still no contact from Neighbor's. I can't believe they can get away with this! It is highway robbery!!
Neighbors is the principal on the contract and Father and Sons moving is their agent, so I wrote a review on Father and Sons also!
When I made my sales contract I clearly informed the moving consultant that I needed the furniture delivered by 5/21/11. I even told him that if this delivery date of 5/21 could not be met, that I did not want to make the contract because the people at the delivery address were going out of town on 5/22/11 and would not be able to accept delivery after 5/21/11. I was assured that my requested date would be met as can be seen in my contract.
On 5/20/11 we were informed that the furniture would not be delivered as contracted for by 5/21/11 and that if we could not be there to meet the truck whenever it arrived, we would have to pay for the furniture to go into storage to be redelivered to us at our convenience. On 5/21/11 I began a series on conversations with my moving consultant to address the issue. He assured me that we would not have to pay anything additional to receive our furniture. He said that he remembered talking to me and promising me that delivery would be made on 5/21. He also said that he would talk to his supervisor to figure out what was going on and he would get back to me.
On 5/22 he informed me the furniture was being placed into storage and would be delivered on June 4 with no additional charges to us. I questioned him about this to ensure there was no catch. I asked about the possibility of this date changing, about the possibility of damage to our furniture, and about the possibility of any future charges. He very nicely assured me that there would not be any further issues and that the furniture was going into storage and would be delivered on 6/4/11.
On 6/3/11 I contacted the company to follow up and make sure everything was going as planned and I was very rudely informed at that time that by Nathan (the manager) that the truck attempted delivery already (although they won't say on what day delivery was attempted), and that since nobody was there to meet the truck the furniture had to go into storage and there would now be a $500 redelivery charge. Obviously though delivery was attempted after the contracted for date. So the delivery company did not meet the contract date of 5/21/11 for delivery. They sent a truck out for delivery on a day when they knew nobody was there to receive it. And they will not acknowledge the moving consultant's promise that the furniture was supposed to be delivered on 6/4/11 and now they are asking for more money.
The company records all phone conversations and so they can go back and verify everything I am saying, but they refuse to do so. In fact, they refuse to acknowledge the reality of any of this, and simply keep insisting that they attempted delivery and nobody was there to receive it. They choose to ignore the over 15 phone conversations before 5/22/11 informing them that nobody would be there after 5/21. They also refuse to ignore that the contract date for delivery was 5/21 and that they missed that date by no fault of our own. I have sent a number of emails and left a number of voicemails for both my moving consultant and the president of the company. Neither has returned my calls or emails. I still don't have my furniture. I want to hire an attorney.
I have been dealing with them over a year about a claim. There is no one that can answer any questions about anything. They are fraudulent. They damaged my custom entertainment center and my marble flooring.
I contracted to move my household from Lockport, NY to Palm Harbor, Florida on 1/27/11. They canceled and advised that the moving truck would arrive on 1/28/11. Again, canceled and rescheduled for Saturday, 1/29/11. The morning of 1/29/11, we were advised that the truck would maybe arrive on Monday, 1/31. The new owner demanded the property to be empty by the end of the day on 1/2. I had to scramble to make arrangements to empty the house. I incurred many, many expenses as a result. The moving company is claiming that I canceled the truck. I want the moving company to reimburse me for expenses incurred as a result of service not being provided.
The company's movers were not piano movers as promised. The price was way higher than the flat fee of $85/hour agreed to. On 31 Dec 10, the agreement was $85 an hour with no additional charges with certified piano movers to be done on 3 Jan 11 from 1-3 PM. This agreement was made over the phone only. The movers did not come until later, around 4:20, and were clearly not actual piano movers.
Here is an account of their pick-up. They immediately moved it out of the bedroom and into the hall. Then, they had me do the paperwork for 10 minutes. They then moved the piano into the staircase and stopped as soon as the piano was on its side. The person on top said that he couldn't get a grip and so they traded places. Now, the guy that was on the top also said that he could not get a grip. Then, the guy on the bottom said, "I told you. We should have gotten a piano skid."
I informed them of the handles on the piano and that the bottom of the piano has a built-in skid plate. This information was disregarded. They proceeded struggling until finally, the guy on top said that he needed a strap. He sent the third guy to the van and waited several minutes for him to return with the strap. They placed the strap around the piano and he pulled up. But the piano was off center so it hit the ledge of the staircase, bounced back down and almost tipped back over as it was upright on its side at this point. The strap also slipped off as it was not anchored to anything. They stopped and put the strap against it again.
A piece of paint was knocked from the wall. The strap was reapplied in the same exact way and another attempt was made to pull the piano again this way. Again, it resulted in the strap slipping and the piano bouncing back again. Finally, they got the piano to the top of the stairs but there was a crashing noise as the third man had pulled a cedar chest with a stereo on it away from the railing to reach over, sending a candle crashing to the floor. I had been downstairs this whole time as I was unable to pass on the staircase. And as I came upstairs, I discovered that a great deal of furniture, which was not in the way, had been moved without my permission.
The piano was finally moved outside and the truck was pulled up to load. A further discussion now ensued regarding how to get the piano on the truck. During this discussion, I saw that a piece of wood from the corner of the piano had broken off undoubtedly when the piano was being bounced on the stairs. The piano was finally loaded and I had to remind them to get the bench. My furniture was left out of place and I had to return it to its original position on my own.
Clearly, the fact that these guys had no idea what they were doing added significantly to the time charge. For the move, I had to give them directions numerous times, and they got lost also numerous times, where I was supposed to be paying by the hour (they did not have a functioning GPS). The piano was bashed up on all corners--parts of the wood had dislodged. But the largest concern I have is that they promised real piano movers. In fact, they needed to come later so their "piano movers" could do the job. I was told $85 per hour, and it was much more than that. It ended up being $442.
When the piano was picked up, they wouldn't even let my fiance see the piano until she signed an initialed all over a contract that I never agreed to. It ended up being three hours. If only they were experienced piano movers, it should only end up being $85x3= $255. When trying to reach a resolution with the management, they hung up on me--after basically reading from a contract which was never sent to me by email (nor to my junk mail folder). They claimed to have sent the contract on 31 Dec 10, which I never signed. They forced my fiance to sign and initial, prior to her seeing the piano upon delivery.
On the month of January 2010, we had this company move our home to their warehouse storage for about 10 days, finding that they were in transition of relocating after the fact. They needed our household goods moved to a different storage facility which I agreed. We received our household goods finding that some of my work related boxes were altered by scribbling out the box ID for another person's written verbiage indicating red flags. I had over 10K of new apparel that I sell for our family income business. On opening the boxes, I find everything ransacked and gone over.
Over 40% of that inventory was stolen, not to include electronic items of a flat screen TV, home entertainment system, and many other items as I'm still going over the storage items. I filed a police report to secure evidence. I called the Orlando moving company to find out that the company was sold to a new owner. Lot of things didn't make sense. Going to the secured warehouse to meet with the owner to come to an agreement of the price to move to storage, I noticed in the warehouse that our household goods were wide open for anyone to access within the warehouse. Nothing was inventoried nor did I receive an inventory list.
My hunch on this is the movers had seen everything that I have in my home and cased it knowing it was their last move. Who else would know? Unfortunately, apparel doesn't have a serial number, nor do I have all the electronic s/n. I paid $3800 for a trustworthy company to create major damage in my business, and be violated of our worldly belongings that we worked so hard to get through our lives. I'm retired Navy, and my wife is permanently disabled from a car accident 5 years ago. We hope to someday to have our proof and take this to the next level in court.
I was told they NEVER use temporary or day labor help. When the driver arrived he told me that he did pick up the two guys that were with him from day labor ready. The 2 guys with him were DRUNK!!!! YES DRUNK. they bumped into my walls, damaged my furniture and on top of it all, Neighbors Moving over charged my credit card by $4100 and now I am dealing with trying to get that money refunded. NEVER USE NEIGHBORS MOVING AND STORAGE.
