CONSUMER NEWS RECALLS COMPLAINT FORM SCAM ALERTS

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Hanson of North Sydney, Australia (11/19/03):
I cancelled my moving request in August 2003, more than 2 weeks before the move, as I saw so many complaints against National Moving Network. I already paid them $375 on moving insurance and someone called "Barbe" in the refund department said she would send me the refund cheque in 60 days. But they never did. They just kept my money.

I lost $375 I see so many other complaints against National Moving Network. Why can't the government in US do something about it and stop them from causing damages to the general public?

Americans consider themselves rugged individualists. They think it's only the weak, the old, the poor, etc. who need government's protection. So they elect politicans who give away consumers' rights to the corporations that control the legislative process. You asked.

Dennis of Reno NV (12/19/03):
I was given an estimate for a move from Ft Worth, Texas to Reno, Nevada. I was promised a "leading national moving company." I was also promised the truck that picked up my furniture in Texas would be the truck that delivered to me in Reno. My cost turned out to be twice the estimate once my furniture was loaded and taken away to be weighed.

The moving company, "Classic International," transferred my furniture to a warehouse and later placed it on a truck that was not even designed for furniture. The driver told me his next stop was to pick up produce in California when my furniture was unloaded. I had to leave a deposit of $1,000 and National Moving Network will never return phone calls. I left 15-20 messages trying to get a confirmed pickup date. The receptionist will transfer you to voice mail, and then you never hear from them. You have to just keep calling day after day.

Randy Goldberg is the CEO of National Moving Network. He is also the CEO of National Auto Transport. You get the same kind of service from them if you need to ship a car. Neither of these companies care that you have to get out of your house that you have sold or that your job requires you to be across the country by a certain date. It is a great racket -- bid the job, take a deposit, and then walk away and tell you the problem is between me and the moving company.

I had some slight furniture damage but nothing serious. This caused a lot of extra stress for me and my wife, not to mention the doubling of my moving costs. I have contacted the Better Business Bureau, Florida Attorney General, and Florida Dept of Agriculture & Consumer Services. They could care less. They just gave me the typical runaround and "sorry, nothing we can do" answers.

What the BBB and the other agencies told Dennis is nothing more than the truth -- local and state agencies' hands are tied. Congress gave away consumers' rights years ago. (See Consumers Held Hostage.

September 5 2008

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