Nationwide Relocation Services

Ft. Lauderdale FL

Jeanne of Dallas, TX May 26, 2007

First, no follow up or phone calls day of or before the move. Finally I started calling and dispatch finally told me that my original mover had canceled and they were going to try and find someone else. Second day, no calls. My sales rep is now not answering my calls. We need to move, so I start calling local companies. Five days later still no one to move us. This company refuses to return our 2789 deposit! It was a check so there is not much we can do but file with the state of Florida and the Texas Atty General.

Had to hire a second company and husband had to go on without the rest of us to the new job.

Claire of Bryson City, NC February 5, 2007

I contacted Nationwide Relocation in early Dec., 2006 after cruising the internet to find a reasonably priced mover. Speaking with Matt, a "moving specialist", the price sounded good, all services that come with a move were included, the move date for Jan 5th, 2007 was available, and so I went with it. The deposit for the move was 960.76, which, in good faith, I stupidly put on my debit card.

Mid December my husband's job offer was recinded, so there went our plans for our move. I called Nationwide Relocation the day after we found out we wouldn't be moving, and happened to speak with Jerry, Matt's boss. He emailed me a short letter, which I printed, stating that my deposit money would be returned within the next billing cycle of my account. A few days later, and long before the non-refundable 5 day cancellation notice, I wrote a cancellation letter to Nationwide, certified mail, return receipt requested, as specified in their contract, which by the way, I had never signed.

It’s been 2 months now, and there's not even a hint of my 960.76 moving deposit showing up in my account. I filed a complaint with the Better Business Bureau of South Florida, but have yet to even get a response from them. It absolutely amazes me that people are allowed to stay in business without any legal consequences at all. I am a senior citizen and live on a very limited income. The loss of almost 1000.00 to us has been a severe blow.

Cari of Starkville, MS January 11, 2007

I was contacted by Nationwide Relocation Services (movingcost.com) after inputting the information about my move at a website. They contacted me frequently, emails, and phone calls, many times per day. I spoke with Shabrina at extension 275. She assured me that she would be my main point of contact and NEVER explicitly told me that her company was not a moving company, but a broker, to "coordinate" my move.

She assured me that my desired delivery date was possible and feasible and that Nationwide would ease the process for me, etc. The day before my pick-up they told me that Cross Country Van Lines would be handling my move. I contacted them myself and had many questions, spoke with Ralph. Shabrina had told me that any help with my move, extra taping, wrapping etc. would be included. Ralph had other ideas. So I repackaged all my stuff and prepared for Ralph's arrival. Shockingly, he didn't show.

I called Ralph and he informed me that another carrier had been assigned to my move. I called Nationwide and was unable to get through to Shabrina and spent hours on the phone trying to figure out who my actual mover was. I was contacting other companies at this point. My movers finally arrived (over a week later than Shabrina had told me to expect them), did not wrap all of my furniture (as Nationwide promised they would).

Eventually, Interstate 1 Van Lines hired ANOTHER carrier to deliver my goods. The unwrapped furniture arrived badly damaged and my bike was destroyed. Many small items were broken and damaged. Now, Interstate 1 is claiming they did indeed wrap the furniture and I am pursuing this claim with the Better Business Bureau. I have wasted HOURS on the phone with them, trying to talk to supervisors or someone that could help me. I regret becoming involved with them.

Tracy of Getzville, NY October 24, 2006

Nationwide Relocation services was hired to move our household from Knoxville to Buffalo. The movers never showed up. We had to hire a second company a day after the closing date of our house and now we can't get a refund from Nationwide.

We were charged an initial deposit of 1100. A week before the scheduled move another estimator from the company called and said the initial estimate was too low and he needed another 830 from us to book our move. Then the movers never showed up and we can't get a refund from EITHER deposit.

Matthew of Marlton, NJ September 10, 2006

BE FOREWARNED! They are brokers! Not movers. Do yourself a favor, Save the outrageous FEE, which they call a DEPOSIT, and have a legitimate mover come to your home and give you a real estimate. Once you give them they depostit, they are done with you. You will never hear from them again. I had to call the mover myself, because no one at Nationwide did the paperwork! My belongings were held hostage for almost 6 weeks.

I had to sleep on the floor of an empty apartment with a newborn. When they finally did arrive, I had to rent a u-haul and meet them in the parking lot of a wal mart. Move the stuff from their truck to my truck. The driver sat in the AC cab, while I did this. In the middle he stopped me and told me I had to pay him 250 in cash or I couldn't finish. This thug then laughed when I had to go to the bank to get cash. I won't bore you with the details of how many pieces of furniture were broken and scratched. forget the dishes. Nationwide wanted to settle for a 100 discount, if I would sign away any right to sue them. Right.

Grace of Kent, WA August 31, 2006

After searching on the internet I found Nationwide relocation service and contacted a sales/moving coordinator. The date of the move arrived and they had hired a small company to move my things. When the Rented Penske truck arrived and the movers were obviously not movers.. and there were no inventory forms or normal moving standards I was so upset I was in tears, I would have cancelled if I had not had to be out the next day.

The three men who barely spoke english proceeded to throw items on the truck boxes were turned upside down despite being marked on every side with arrows. They began loading before I could even address the situation with the one man who spoke fairly good english. My things were stored in a cheap u-store it unit and then delivered to me by different men in a truck with no working lift. Many items were broken and weigh tickets showed that my move weight was more than my previous move despite my not moving my motorcycle, my nordic trak, my washer and dryer, two desks and two sets of shelves.

The two men who dropped my things off required that I give them 2086 cash before they would unload. The younger of the two men grabbed my 16-year old daughters butt and then later put his hand between her legs in the front. They told me that two of the three men that had picked up my items had been killed while in progress of criminal activity, and that the company that picked my things up had never done a move before. Nationwide relocation charged me top dollar for a move, and hired criminals to move my things. I am unable to get any answers from them about making any kind of resolution.

I paid over 6,000 for the move and many pieces of furnature and other belongings are destroyed. I have no inventory and am trying to determine if they even delivered all of my things.

Danielle of Norfolk, MA May 3, 2006

I chose to use NRS because Scott made me feel like this move would go smoothly. My experience was anything but positive. To start, the estimate was given, but there was never any mention of their 3750 "Broker's Fee", that amount was called a "Deposit". Now that I am getting my belongings out of storage, the moving company, Cross Country Van Lines, will only deliver our stuff if they have the money IN HAND before.

I have never heard of this. I feel like they have given me no choice, if I don't pay, they don't deliver. It is the worst way to do business. It is just sad because moving is stressful enough, and dealing with NRS did not make my move any easier. I have to say, I am extremely disappointed with NRS and am angry with myself for using them. I feel scammed. I even tried to call Scott Smith, the person who was so nice in the beginning, and he will not return my calls. It is just pathetic.

The stress caused by NRS was unnecessary. They tell you that they will deal with the movers for you - but that just makes the situation more confusing. They are just a middle man, and are pretty much useless

Cara of Chicago, IL April 7, 2006

I only used NRS because the customer service representative, Gian, promised to give me a specific pick up date, a specific delivery date and allow me to use a specific type of payment method. All went well until it came to delivery. I made the mistake of paying the bulk of my bill before my furniture was delivered. I feel as if they are holding my things as hostage and I unfortunately am at their mercy. The carrier called me 2 days before delivery asking if they could deliver a day early...I said yes...made arrangements to be in the state that I was moving too and prepared for the last part of my move.

The carrier then calls me back late that day and says they won't be able to deliver early and in fact they won't be able to make the schedule date and they weren't even sure when they could deliver. I was furious...told them it was unacceptable & called NRS Customer Service. I have spoken with 4 different customer service agents & told them this was ridiculous and something need to be worked out between NRS & my carrier. I have them alternative times and dates and they would have to work with MY schedule…not theirs!

Lastly, I informed the customer service rep to pass along to the supervisors that I would be filing a complaint with the better business bureau in 3 different states. Customer Service then calls me and tries to apologize without success and they state they will have the carrier to call me to make arrangements for a delivery as soon as possible. The carrier calls and says they can deliver it on the upcoming Sunday at 8-9 pm or either on Monday at 4-5 am!!!! I laughed and said that was crazy and those times wouldn't work fop me or my neighbors!!! I am still awaiting my delivery...and now considering seeking legal counsel!!

Rick of Lancaster, NH March 13, 2006

Despite all their promises of pickup date, time and providing 18-wheeler, they showed up 2 days late and with only a 26 foot rental truck. Therefore, all of our belongings were not able to fit on the truck. Then, they promised to get everything else that was left behind with a second truck. They STILL didn't get everything, spilled gasoline in the house and charged well over twice the initial estimate. The first truck they sent, the 26 footer, has a maximum payload weight of 13,000 and with our estimate surpassing that, they had no business sending us too small of a truck. Especially after promising an 18-wheeler, which would have done the job. TOTAL RIP OFF! They call repeatedly for your business but once they have your deposit, getting calls returned is extremely difficult. I have never experienced such poor service in my entire life.

Twice the cost than expected, endless inconvenience due to the broken promises and inability to stay with what was initially planned.  Also, packing was terrible and many things suffered damage, including our 55" HDTV, which they promised would be specially crated with nothing stacked upon it.  However, no crate just bubble wrap and cardboard and when they unloaded I notices boxes stacked on the TV up to the top of the truck.  Again, another lie.  I cannot stress enough how much I regret my decision to use Nationwide!!!  They also told me that my deposit of over 2,000 would be deducted from the total balance.  Then I got a call from someone else with Nationwide saying that person was wrong and it was in "addition to" the balance.  So in other words, the 2,000 was a FEE not a DEPOSIT.  If it wasn't for the extra time and headache I would be taking them to court.

Maria of Newton, MA March 3, 2006

After ordering full service, including packing, I got one and a half men and a dirty, junky truck for a move of 11,000 pounds to be taken 900 mile. They showed up a day late, without any packing supply, stating they did not know they had to pack.

After ordering emergency boxes and working from 8pm on Sunday until 1am on Tuesday my husband and I finished packing the boxes and helped load the truck. We could then start our 900 miles drive to our new home. My husband had to be at work Tuesday morning. 

The movers arrived late Tuesday evening and told me they would unload since they were due at their next job 500 miles away on Wednesday.   All they were planning to do was to unload the 11,000 pounds on the driveway and around the house!  I told them we are all dead tired and that I did not care that they took another job, they were going to finish mine.

They went to sleep at a motel and I did not see them until 6pm on Thursday.   The story I got was that they had to load our stuff into a new truck since they had an accident the night before that totaled the truck.  They said they could only bring the furniture and that we would have to wait until Friday after 4:00pm to get our boxes (60-70 large boxes).  They will come only after 4 pm!!  Why? Who knows and who cares?  Why would they work? I already paid 6550.00 +++ (1400.00 for the shipping supplies I never got).

Then there was their insurance policy. I got insurance for the whole replacement value, paid for it, and felt secure until the insurance handler, Marsha, called me on my cellphone and said that I must print, sign and fax back yet another form in the next 30 minutes or I was not insured.  When I told her I was on the interstate, in my car without internet connection, printer and fax machines, she said she did not care and I must understand I am not insured.

Today is Friday, 2pm and I still do not have my boxes and I am not sure I will ever get them.  If you need to move RUN from this company!!

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