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Nicolette of Chicago, IL July 19, 2008
A company I'd never heard of came to move my items (six hours late) - NOT Nationwide Relocation. That day, they refused to insure my plasma TV because it was too expensive despite previously assuring me they could. I was moving 700 miles and was given a date range for my items to be delivered. However, they were delivered late and I was left for a significant amount of time without my belongings. Throughout the whole process Nationwide Relocation was unhelpful and vague. I feared never seeing my things again.
I was without my belongings for about a week. Other than that, and some broken items in my boxes, I was lucky.
Ben of Atlanta, GA July 2, 2008
Pick-up of my furniture in Ithaca, NY was scheduled for June 10, 2008, with June 11 being a worst case scenario, or so the company claimed. I was told I would receive a phone call at least 24 hours before my scheduled move to set up a time with the movers.
I myself had to place a call on the 10th to figure out when they would pick up my furniture. They said at that point that they did not know, and since I was supposed to leave on June 12th to drive to Atlanta, I had to make several calls over the next couple of days trying to get into contact with the movers. Eventually it became evident that my contact person at Nationwide, Atalie, was screening my calls and specifically not answering. I know this is true because on Thursday, June 12th, I called her from my cell phone (which is the number they had on file for me) and got her answering service. Then immediately I called her again from the phone at my mom's house in Ramsey, NJ where I had been staying for the previous week, and she answered.
After this I decided to contact the company through customer service. I was told my things would be picked up on Friday, June 13th at 5-6pm, three days after the date on the agreement. So the next day, Friday, I left my mom's house in Ramsey, NJ at 1:30 pm to drive up to Ithaca, NY to meet the movers. At 3 pm I was contacted by customer service that the movers would not be there until the next day, June 14th. I was already half-way to the location where my furniture was being stored before they even contacted me about again changing the date of my move.
Since they had already delayed my travel to Georgia by two days at this point, I had to arrange for my former roommate to meet the movers on the 14th. I was not able to make it down to Atlanta in time to move into my apartment on June 14th, and had to sleep in my car one night since after I missed my move-in date I had to wait until Monday, June 16th to move in.
Delivery for my furniture was broadly set as June 12-20 on the agreement I signed with Nationwide. Again, after many calls to Nationwide, I was told that my furniture would arrive June 24th between 2-5pm. I took a half day off work to be home to meet the movers. To no surprise, the mover did not show up until June 25th, at 11 pm.
The agreement I signed said that the movers would move all of my furniture into my apartment. However, the driver showed up by himself and told me he would need my help moving my stuff in. At this point I was so fed up with the whole situation that I just agreed to help. After all, I certainly cannot blame the driver when the company he works for is the one responsible to make sure everything on the agreement is followed.
When I contacted Nationwide after all of this to ask for compensation, they offered a paltry sum, less than 10% of the total move cost, as compensation for the delay in picking up my furniture. They offered no compensation for the delivery being five days late and making the situation so that I had to assist in moving my furniture. I was especially dismayed with how hard it was to get into contact with any manager or supervisor, and when I was put in contact with one she was very rude. In fact, the only helpful people I talked to throughout the whole situation were the movers that Nationwide outsources to. If this is published on the web, anyone reading this, SAVE YOURSELF A LOT OF HEADACHE AND DO NOT USE NATIONWIDE RELOCATION.
Three and a half days of missed work due to delays from our signed agreement.
Brooke A Mcnierney of Portsmouth, RI June 25, 2008
After searching online for a moving company, I decided to conduct business with Nationwide Relocation Services. From the start I had a very difficult time making contact with customer service representatives, and having my phone calls returned. A week before the move, I spoke with John, from sales, and after leaving him 5 messages, was guaranteed that everything was set.
A few days later I still had not received a pick up date and time/ and had to make several more phone calls before someone stated that the movers would be at my location on Monday morning, the 17th of March. I made my moving/ traveling plans from there, until the next day, when I received a call from one of the movers, Boris, who stated that he could only pick up on Sunday. I refused, since I had already made plans. On the 17th he arrived to pick up my furniture, and stated that he was only going to be able to deliver them after the 20th, however I had already received several verbal confirmations from Lissa and John at NRS stating that the furniture was going to be delivered on the 20th. I had planned everything around that.
I sent the mover away, rented a Uhaul, and moved myself from Buffalo, NY to Rhode Island. However, the company still charged me for the service. I have already paid over 500 upfront, and was charged another 717 for a service that was never fullfilled! Afterwards, I spoke with a lawyer, who stated that the company operates by setting up the moves, and then blaming any problems that develop on the movers they outsource the job to.
Paid for the deposit, and was refused a refund. Out over 500 and still had to move myself.
Vishv of Dunwoody, GA June 19, 2008
As per the contract Nationwide Relocation the moving company agreed to provide me household shipping scheduled on Mar 12th/13th 2008 and gave me an estimate of 2359.04 and the two transactions above (totaling to 1570.82) took place as initial deposit for the agreement.
The movers did not show up on either of the date mentioned in the contract; instead another company called ADS Moving and Storage packed and shipped my apartment. They told me that they were sent by Nationwide Relocation. However, ADS Moving and Storage charged us 3099.87 and refused to adjust 1570.82 I gave to Nationwide Relocation. They in fact refused to deliver our stuff until I gave them 3099.87 in cash.
Upon contacting Nationwide Relocation about 1570.82; they told me (for the first time) that they are not shipping company but a broker firm and my initial deposit was their fee/commission. This is outrageous, if they were broker firm then they should have: 1)told me this to see if at all I am interested 2)fixed the commission from both the parties 3)taken the responsibility of overall move 4)4) paid our initial deposit to the actual moving company. They did none of this except charging my card for 1570.82. There is absolutely no reason that they could keep this money.
It is ridiculous that now they are telling me the charge of 674.21 was the initial deposit I agreed on and 896.61 was for updating inventory on their papers. None of this makes sense. ADS Moving and Storage made its own list of inventory and bill of lading and they had their own billing system all independent of Nationwide Relocation. We were repeatedly told by Nationwide Relocation on phone that they are the moving company and the money given to them is the initial deposit? towards the overall cost. Even in their response to our dispute they refer the amount of 1570.82 as our initial deposit (see page 1 last line of their letter). Later on they call it their fee.
Nationwide Relocation claims of making bills, preparing list of inventory, updating inventory list, giving 76% discounts, taking deposits etc. has absolutely no meaning at all. We never got any 76% discount mentioned in their response. Nationwide Relocation never ever did anything related to our move, delays, lost and damaged stuff, and excess charges. They just kept the initial deposit and stand aside, and now suddenly they are a broker company. We can almost see that Nationwide Relocation showing us terms and conditions, and telling that they have recorded our conversations on phone etc. but they will not answer the question: how initial deposit of 1570.82 became their fee including 870.61 just for updating list of inventory.
Chronology of events: 1)Nationwide Relocation salesman contacts us about our move and gives us an not to exceed estimate and take 674.21 initial deposit. 2)They send us deliberately incomplete? list of inventory that troubles us, so we contact them back about it and nothing happens for several days and moving date is coming close. 3)Finally another salesman updates our inventory and updates our initial deposit to 1570.82. 4)Nationwide Movers never show up, moving date is a history of 48 hours without the move.
5)ADS Moving company comes 12 hours prior to our flight time (we had an apartment lease ending on the same day). 6)Three movers of ADS company, my wife, 3 of my friends, and myself pack the apartment for 8 tireless hours and we rush to airport. 7)ADS moving company prepares its own inventory, bill and refused to adjust the money given to Nationwide Relocation. 8)Upon contacting Nationwide Relocation their representative tell us that if we do not give money to ADS of their billing they will not deliver our stuff. 9)Things get delayed by a day and ADS charges us another day of storage cost. 10)We give 3099 (the complete moving cost) to ADS and take delivery to avoid any further storage cost. 11) Now if we are asking the question where is our initial deposit? What wrong with that?
12) We contacted Citibank to cancel the credit card payment to Nationwide Relocation and they happily did that but Nationwide Relocation responded with a threat letter of going to court and charging us court and attorney fee. And Sending collection agency to our place. We decided to take the case out of Citibank and contacted Better Business Bureau in Florida they closed the case without ever reading our complain and the Nationwide Relocation's response. 13)We have decided to take the case to court and we are looking for an attorney who is interested. We need an attorney to pursue this case in Florida. Please contact me
We have suffered a loss of 1582.70 and lot of mental pain.
Norman of Boise, ID June 17, 2008
I contracted Nationwide relocation to move my stuffs from Idaho to California. I made the paperworks two weeks before the scheduled pickup and paid 613.71 deposit. I was given a 2 day window for pickup but assured that they will contact me two days before the actual schedule. I told them I wanted June 17 pickup but agreed to the window because I was told that it is only to provide for unavoidable circumstances, fine. I waited for their call but they never did so I finally decided to call them on the 16th only to find out that they don't have a truck and they are scheduling me on the 19th instead. I told them it is unacceptable since they have two weeks to schedule it. I just can not understand what they have done in the past two weeks?
I was really disappointed and I told them that I am cancelling my order but they refuse to give me back my deposit. On the 17th, I called again and still they can not give me a definite pick up schedule. What kind of business are they running? I insisted on talking to a manager but I was forwarded to customer service instead. Ofcourse they can not do anything, all you get is their scripted answers. I tried to call the agent several times and he's not picking up his phone.
I've done several moves both domestic and international but this is the first time I encountered this kind of treatment. I don't understand why they can not give me a definite schedule a day before the supposedly pickup schedule.
Bruce of Racine, WI May 30, 2008
Despite thousands of dollars in deposits (4,000) and signing, in good faith, all their paperwork, they never showed up when promised to move our household from Virginia to Wisconsin. I e-mailed and telephoned a week and two weeks in advance to confirm ... and was told that everything was as a go. Yeah, right.
The day before our move, we were informed by the agent that WE called to confirm pick-up information that they had no record of being contracted with by Nationwide to handle our move. This despite the fact that Nationwide changed our van lines three times ... and insisted that we purchase our insurance through them (a practice discouraged by bona vide van lines) since they claimed that the van line now assigned to us wasn't covered by any of the other moving insurance firms out there.
Because of employment, we had to leave everything in our house -- furniture, furnishings, collectibles, etc. -- while we moved to another state halfway across the country and attempted to resolve the moving situation. Nobody at Nationwide takes ownership of your account when push comes to shove. You're put on hold, disconnected, asked to repeat your information time and again to low level clerks who have no authority, responsibility or power to help resolve the issues.
We have no idea when our household goods will be picked up, by whom, or when they'll arrive ... let alone the condition in which we'll receive them. We did everything possible -- and paid a substantial deposit upfront -- in good faith when dealing with this company.
Margaret of Sandusky, OH March 19, 2008
My original estimate was 1951.67 to move me from Ohio to Ga. sometime next week. I could never get the exact day they'd be here-just got a window. I paid 743.74 down and today, they wanted 1161.32 more with a balance due of 1309.09 plus 500 for insurance (just found that out today also). 3800 on an estimate of 1951! I called to cancel and they said I could but forfeit my deposit-even though they haven't done anything and I'm within the days allowed to cancel the transaction. DO NOT use their services!
I have no movers for next week and according to Nationwide-they won't credit my credit card.
Monica L Harris of Chandler, AZ November 14, 2007
I hired Nationwide Relocation to move my son from New Orleans after Hurricane Katrina hit in 2005. Waited 3 full days for their mover to arrive and then he refused to move us because we wanted to document my son's possessions that were being loaded on the truck. He loaded, then unloaded his truck (minus 1 of 2 sets of golf clubs that were loaded on there). Since this happened after Nationwide's closing time, I had to wait until the next morning to get in touch with them. They were very apologetic and said they would arrange for another mover. That never happened and I could not get in touch with them after repeated phone calls.
I had to appeal to my credit card company to get my deposit of more than 1400 refunded and after many phone calls and letters, the credit card issued me the refund. HOWEVER, Nationwide is now suing me for the money and I am expected to go to Florida for a mediation session. I am turning this all over to an attorney, but if you are smart you will NOT do business with this company EVER!!
In addition to the loss of the golf clubs, I had driven 3000 miles round trip to meet this mover who refused to do the job. This trip had to be repeated 2 weeks later when the actual move finally took place, not with any help from Nationwide Relocation. Now I am being harassed by this company for payment and have had papers served that I am to attend a court hearing in Florida (I live in the Southwest area of the country so this is a long distance for a handicapped senior citizen.) Remash of California, MD November 1, 2007
First off, do not use this company. They are brokers and will charge you a high fee just so they can call a real mover for you. Or call a real ripoff mover to destroy your life.
We requested quotes online. Nationwide is one that called back as well as 2 other companies. We went with them because Farah Deeb said she can assure us that movers will be there Friday morning, 10.26.07, to pick up our furniture from the house we were closing on that afternoon at 3 pm. This is the only reason we went with them. None other. They did not provide the cheapest quote so that is not the reason.
I provided her a list of every single item that needed to be moved and she estimated the weight at 2929 lbs at a fee of 1594.59 which would be the maximum charge if the weight remain at 2929 lbs but would be less if the weight is less. The minimum weight that we must pay for is 2000 lbs, which is standard. Packing materials is a separate charge.
We did not receive a call from Nationwide or a mover on Thursday so I called Nationwide to verify that movers are coming. They said yes but now said they may not come until Saturday. Friday came and went but no movers. We closed on the house and handed over the keys. With our furniture still in the house. The new owners were understanding and gave us a key to use when the movers eventually come. Friday we called the actual movers with a number provided by Nationwide. They said they will try to make it for Saturday morning. They could not make it that early and ended up arriving near 7 pm. They packed everything by 11 pm and my wife and I drove back to Maryland where we now live. The drivers overnighted in Pittsburgh so we could not go with them to the weigh station.
Sunday the movers sent in the weight quote to Nationwide. Nationwide called me and said the weight came up to 4900 lbs. Yes, way above the estimated 2929 lbs. But that's not the worst. I know exactly what each piece of furniture weighs because I have the manufactur weights and dimension for each piece. They all weigh less than 1800 lbs which means they are trying to overcharge me for a crap load of furniture. Well, I know the movers picked up another customer. I just did not know they would have combined the weights and bill me and probably that other person for the combined weight.
A long a bitter battle started with me, the movers, and Nationwide. I finally got the movers to admit to the overweight when the owner of the moving company try to make a deal with me based on the 2929 lbs that Nationwide quoted. This was after I mentioned to him that I know all the weights and that I spoke to my lawyer already.
Today is 11.1.07 and the furniture was deliver this morning and get this, at 2 am. That's right, who the heck does something like that. 2 am for goodness sake. We were stuck in a corner and had to take the shipment or they would have found some reason to delay us another week. I still ended up paying for 2929 lbs based on the Nationwide quote instead of the 2000 lbs that I should pay for but they had us in a corner. Pay or not get the furniture. What can person do? These movers and brokers like Nationwide are scam artist. I did not mention the damage to one of our wardrobes but there, I just did. I lost an extra 514 to them but at least it was not the 1600 they wanted to grab. Fight them people. Do not settle and question everything they do. Oh, the federally mandated 400N Tariff is good for nothing. These people are under this tariff but it does nothing for me the consumer.
Stay away from Nationwide Relocation Services. Also known as movingcost.com. Oh another thing, the discount they quoute of 63-73% is a joke. Another scam of theirs.
Cythenia of Dallas, TX October 4, 2007
I paid Nationwide Relocation a deposit of 1,553.45 to pack and move my household goods from Springfield, Illinois to Dallas, Texas. The contracted dates were 8/6/2006 and 8/7/2006. No movers showed up on 8/6/2006, I called and called, but I got no answer. No movers showed up on 8/7/2006, I called and was assured that they would be there on 8/7/2006. They did not show. On the morning of 8/8/2006 I left Springfield, Illinois and drove to Dallas, Texas. Nationwide Relocation kept the deposit, no money was charged by the moving company and no money was sent to the movers.
I have written and made complaints to several agencies; still Nationwide will not refund my deposit. I have filed a suit in small claims court here in Dallas, Texas. They tried to get it Dismissed based on lack of jurisdiction. Based on my argument Nationwide Relocation motion was denied. I am waiting on my new court date.
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