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Carol of Wylie, TX September 19, 2008
I was contacted by John with Nationwide after I did a search for moving companies. He informed me that he would be my moving consultant and help me every step of the way. And I would be getting a 70% discount. They required a contract with a 900 deposit to hold the mileage fee, etc for my estimated 6,000 lb move. When it was closer to the move I reviewed everything that I was moving with another consultant -Joe Pino who told me that it was 10,000# and I would need to give another 2100 deposit to keep my final payment to the driver at 2500.
My furniture was picked up in Colorado on a Saturday, I had requested Thurs. or Fri. and was told it would be in Texas around Thursday. On Friday night at 5:00pm I received a call that they would be there Saturday and I needed to have 3500 in cash, not 2500. When I asked how I was suppose to get another 1000 in cash since banks were already closed, and I had been quoted 2500, no one could help me. I was left a message that they would be there Sunday instead. The moving co. ended up showing up on Monday since the driver did not get any messages about when he was suppose to come.
Both Nationwide and the moving co. aren't open on the weekends. The moving company that was used was fine, however, they told me that Nationwide does not give them any money. The only money they receive is what I gave them at the end. When I called Nationwide to find out what my 3000 went to, I got transferred to multiple people who could not help and my moving consultant John said it was out of his hands. The re-rate department where I was suppose to be getting 70% discounts per my moving consultant indicated the entire move would have cost me over 13,000.
When you sign the contact you are told if you cancel you lose your deposit. This is the biggest scam, but they cover themselves with contracts and then tell you the discounts will come afterwards.
I basically paid 6500 for a move that could have cost much less. I had an actual moving co. representative come out prior to my move and looked at my furniture and estimated a cost of 5500 which included handling of bulky items, some packing of mattresses, etc. Oh, and I was without furniture for 8 days when I should have received it in 3.
Valerie of Concord, NC August 27, 2008
Nationwide Relocation Services contracted with a binding estimate to Cross Country Van Lines LLC to move me for 3,464 for 7976 lbs. Cross Country loads the truck and tells us that they will be in North Carolina tomorrow to deliver. Never provided us with any paperwork nor any new estimate. They never show the next day depsite the fact that my husband and I drove all night to be there for the delivery. We call and we are informed that the total move is 6,649 and that we must pay 5,402 at delivery (we had already paid a deposit of 1,246.67.) If we don't take delivery they will store our items and start charge us a daily rate for storage.
Extreme financial damage as we had not planned for the additional cost. Nationwide refused to work with us to resolve. They do not provided discounted services and they grossly underestimate the move to get the business.
Lisa of Desrt Hot Springs, CA August 24, 2008
I hired them to transport my car from CA to NY. All was great initially, I was completely assured of a 3 day pick up window. I emphasized that I really needed this to be so, as on day 4 I was moving out of my house and flying to NY; I was thoroughly assured. And then... I was never contacted that there was a problem. I spent that 3 day window making upteen phonecalls and getting completely stressed out while moving out of a 2 BR home, by myself and on a budget, and into storage. Had things packed in the car that I needed in NY, but had no time to mail them. Had to make arrangements to leave the car with a friend, who wasn't even a close friend. Had my printer packed up in the car, so it sat for many days in 115 degree weather.
Once I got to NY, I was assured that they were doing everything they could to find a carrier but there was a glut to move cars because of gas prices, which are ridiculous but have been for a while now. Then my not so close friend had to deal with this bs, and though I repeatedly asked them to call me and not her re updates, they kept screwing that up. I was then told that legally there was a 10 day window, in the small print of course, but by day 9 I fired the co. Cause any business who treats customers like this is not getting my money!
I wound up flying back to CA a month later, thank god for the credit card, trading in my car for a new model, had Toyota hire someone to transport it to NY, and that went pretty smooth. I am more in debt now, but did what I could with this lemon and made lemonade!
Xia of Sunnyvale, CA August 21, 2008
I planned to transport my car from California to Texas, I talked to the estimator 15 days before the moving day, at that time, he said everything is fine, I can get my car on time and the driver will pick up my car on time. However, after my credit card was charged, I can not reach him, I left message,sent email, no response.
I called customer service, they always told me they are working on this case but can not find carrier. now the times is up , even the pick up time windows set by them passed, they still told me no carriers. When I complain, they always let me hold for a long time, then switch me to a voice machine. When I asked for refund, they told me that only estimator can refund, however there is no way to find him. phone call, always voice machine, email,no response Never ever use this company to move your stuff, they are broker, only care for the commission
my car is still home, I have to fly to Dallas tomorrow, I have to find another carrier and rent a car in Dallas. I even lost my deposit
Andrew of Saint Petersburg, FL August 13, 2008
I wish I had read checked here before I booked my move (MA to FL) with these people. Credit where it's due, they were great, right up until the day of my pickup. I got a call from a subcontractor (who they claim they don't use) that they were 5 minutes from my home, I was 30 miutes away aw we were expecting much more notice than that!
The pickup itself went smoothly and I was told I should receive my delivery on the date I requested (Aug 5), here it is the 12 and my window is ending tomorrow and I have no idea if my stuff is coming or not. Nationwide also has called to find out if I've received a call from the carrier to confirm delivery, then put me on hold when I tell them that I haven't. About the subcontractor, I got the driver's cell number to call for information, turns out he was heading back to Boston from Virginia because of an emergency and the only explanation I could get from Nationwide was that my window was until the 13th.
As I have not received delivery I can't state any damage, but the estimate did jump from 3200 to almost 5000 dollars. Somehow I doubt I'll get any documentation about the weight.
Luke of Corvallis, OR August 7, 2008
Too bad I didn't see this website beforehand. Nationwide Relocation Services is a deplorable operation. As part of Leigh Sanchez's sales pitch, we were told initially that Nationwide would not sale our move to a subcontracting moving company, as he explained that other companies would. Only at 6pm the night prior to our move did we discover for the first time that Nationwide had done this.
We specifically asked about additional costs associated with steps at our 3rd floor apartment, and were told that there would not be additional cost, since the 75 foot rule only applied to distance on the ground. Yet, the subcontracted company added a 150 charge for the steps. Additionally, we asked if we should purchase packaging materials for items such as our mattress, and were told by Leigh that packaging materials were provided. He did not mention an additional cost associated for these materials. The sub-company charged an additional 219 dollars for the packaging materials.
Despite the contractual agreement that we could view the weighing of the transport vehicle after our belongings were loaded, we could not reasonably exercise this right. We lived in Hillsborough, NC. Prior to loading our belongings, the driver had the vehicle weighed at a weigh station on I-40/I-85 that was 5 miles from our apartment. After loading our belongings, the driver told us that he would not be going back there to weigh the vehicle, but instead would be driving the vehicle to Durham, NC to park for the night, then weighing the truck near Raleigh, NC the following day prior to serving another customer. Our travel plans for the following day were already established (3,000 mile cross country move). To exercise our right to view the weighing we would have had to delay our travel plans and drive ~40 miles in the opposite direction, instead of viewing the weighing immediately after our things were loaded at the weigh station that was 5 miles away.
Upon initial inspection, at least 3 furniture items were damaged during transport, one irreparably. We have 30 days to file a claim. I can't comment at this point about how reasonably, if at all, we will be reimbursed. We were guaranteed delivery by August 2nd. The delivery did not happen until August 3rd. Although it did not turn out to be an issue, since we arrived earlier and the delivery was late, the sub-company indicated that a daily fee of 750 would accumulate in the case we were not in Corvallis, OR to receive our belongings on August 2nd, which was contrary to the information we received from Nationwide which indicated that our belongings could be stored free of charge for 15 days in Corvallis, OR.
We found our sales representative to be completely deceptive, and completely unavailable to hear our concerns during and after the move. In some cases, he appears to have flagrantly lied to us. In at least one instance (#3 above) we argue that our contract was not fulfilled. Further, we were told that we exceeded out weight limit, although we never received any kind of itemized receipt upon delivery. Absolutely do not do business with this company. You will regret it.
Anna of Clinton, NY August 2, 2008
This business should not be allowed to continue operating. They are not a moving company--they contract out to moving companies and they have no control over the move, nor can they get trucks on the dates they promise, nor can they help you when things go wrong, which they will. I contracted with them to move my apartment on July 27/28. They needed to meet a representative as I have already had to move. They were supposed to call her 24 hours ahead of time to tell her when they would be there.
The following series of errors occurred: DAY 0NE- The eve of the 27th they called (late evening) and said they would be there 8am-10am. In the morning, the driver called and said he was lost. Then he called again and said he couldn't drive an 18 wheeler into the apartment complex, although other companies frequently do. He said they would have to use a smaller truck, meaning an additional 3-400, he wasnt sure and I still have not been told exactly how much. He said the move would be the next day. DAY 2- I call the driver, he said they don't have a small truck , wait until tomorrow.
DAY 3 - After many phonecalls to find out if my belongings were picked up and being told by quality control person Alec that he had no idea and cant help, I find out that the driver had called my contact, who was there in 15 minutes, by which time the driver had left, although she was well within the time they stated on the phone. The driver reports that he waited 2 hours. DAY 4 - 7/30. Unbeknownst to me and my contact, who waits for the movers again, my move has been CANCELED. This is not revealed to me until I reach a live customer service rep at 4PM. She has me do an emergency date change to the 31/1st, without telling me that there is no truck available.
DAY 5 - 7/31 - After many calls I find again there has been no pick up, my contact waits in vain. Day 6 - August 1: At this point I have overstayed my lease and need to begin paying per day for the belongings still in my apartment. I call, talk to customer service, then ask to talk to a manager, who calls me back after 1:30 hours (it is not possible to call a manager, they have to call you). The manager affirmed Nationwide's utter helplessness, said she could do nothing, suggested I have my stuff moved into storage (at my expense), said she had no idea when a truck would be available. DAY 7 - Nationwide still has no truck, I am continuing to pay by the day. They have no idea when they will have a truck.
I still have no belongings, I still have no idea what my move will cost, I am now paying rent in two houses. I am beginning a new job and I have to spend all my time trying to deal with Nationwide. This is the worst consumer experience I have ever had.
Siobahn & James Rogers of Dallas, GA July 29, 2008
I spoke with his customer service agent Anthony. He went over some of the specifics of the move and gave us a price quote. I stressed that my main concern regarding the move was that I could choose the specific date within a time window when I wanted the items delivered because we were going on a vacation that we had paid for a whole 7 months prior to deciding to move. He assured me yes on the telephone. The proceeded to charge me 689.10 deposit. He assured me that I could choose the date I was available to take the shipment.
On 7/24/08 I finally spoke to the actual courier that would be moving my goods as Nationwide is a broker for moving services they dont actually own any of their own trucks.They then told me about all of this additonal things that I would be charged for that he never told me about prior to me signing the contract.
I was then told by the actual moving company that they would be back into GA with my goods on 7/25 because they were based out of East Point ,GA . I then told them that my goods werent supposed to be delivered to me until after 8/4 because we would be on vacation and thats what A told me.The moving company told me that I would have to work that out with Nationwide. I spoke with 2 managers Cicely and Cheryl neither wanted to hold Anthony or their company liable for the storage fees that I incurred daily as a result of the lie that he told me.
The contract does not explicitly state that I HAVE TO accept service on the first date its available nor does it say that I can choose a specific date. However in the Rights & Responsibliities booklet that the federal government requires companies provide to the consumer it explicitly states that ... the dates or periods you and your mover agree upon should be definite. When I pointed that out to the manager Cheryl her rebuttle was that that law didnt apply to my move. Nationwide Relocation Services has stated that they WILL NOT pay the storage fees I incurred as a result of Anthony lying to me.
I was forced to pay 2419.98 in order for me to get my furniture back from the moving company. This includes the extra 1000.00 for storage as a direct result of Anthony lying to me.
Mark of Overland Park, KS July 24, 2008
I will NEVER, NEVER recommend Nationwide Relocation Services for anyone considering a cross-country move. This company lacks any form of communication but is not hesitant to take your money. Despite assurances of truck arrival, I was disappointed time and time again when scheduled dates were not me.
Renee of Las Vegas, NV July 20, 2008
I paid a deposit on the 29th of April for a full service professional move on May 27th or 28th. I was told that a driver would be in touch atleast 24 hours before the move to make arrangements. I called the company a day before the move to say I had not heard from a driver and they assured me that things were fine. A truck did not show up on the 27th or the 28th of May. A woman from dispatch called and said that they had not found a carrier for the move yet. I responded to her saying I was leaving for Korea on May 31st and there would not be anyone around to meet a truck from May 31st to June 8th. She assured me that things were fine.
I called twice a day on May 29th and 30th to voice my concern. I was leaving the country for a week and someone else was supposed to move into my house while I was gone. I was also having new carpet laid and some flooring ripped up in the kitchen. While I was overseas, I had to request a change of date form for the move. The form was filled out and faxed to the company for a move on June 9th or 10th. Again, no truck arrived at my house. A truck arrived June 13th and loaded my items. On June 21st I received a phone call that the truck would be in Las Vegas to unload on June 22nd. I also received a phone call that the items I shipped went over the estimated weight. So I asked for the certified scale tickets.
The truck did not show up on the 22nd. The truck called Monday evening to unload my itmes after the storage facility had closed. I made arrangements to meet the truck first thing in the morning on the 23rd. The truck did not show up until 4:00 in the afternoon, just before the storage facility was closing. When I called WeHaulMoving about all the issues with the move, the company would not deal with me until I had paid the driver and my items were unloaded.
I called the company twice a day after June 23rd and was always sent to someone's voice mail. I also emailed everyday. I did not receive a phone call or an email back. I have requested certified scale tickets and have never received a copy.
I was supposed to be out of a house by the end of May and have had to pay another month of housing. I also had pay someone to come and move the furniture out of a few of the rooms so the carpet company could lay carpet and rip up old subfloor in the kitchen. I also rented a storage facility and had nothing in for three weeks.
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