Moving Van Lines

My property was picked up in Minnesota then I was forced to sign another contract or have everything unloaded then held hostage in some sort of storage for three months in Chicago, IL then driven to Florida. I was given the runaround and they did not like that I wanted them to be on the up and up on the weight! They had none! Nothing! Then they put my property in storage and are making demands beyond! I need help!

This company was hired by the realtor to help pack and move my items. F.B. Rich failed to move all items as hired to do causing a tremendous loss. I also caught the movers stealing and later discovered more items were stolen. F.B. Rich failed on many occasions to fulfill their duties as both a moving company and a storage facility pursuant to the MA consumer protection act (C.93a). I was lied to and deceived by this company on multiple levels. this includes: poor customer support, erroneous billing practices that can't be resolved, misrepresentation of the service provided, failure to move all items as hired to do; theft of personal items; deceptive sales practices, poor business practices; improper, confusing and misleading billing statements; improper accounting; malicious and deliberate intent to cause damage to personal items just to name a few.

I made several attempts to try to resolve these issues privately with F.B. Rich stemming over six months with rude and arrogant responses by the owner. When my items were stolen, I did not even receive an apology from the owner. To me, that is disgraceful in itself by a business. However, when F.B. Rich realized that I was going to vacate due to their despicable treatments, they locked me out. At the time of the lock out, I just reported another problem to F.B. Rich, a tampering of my lock to one of my units. Also, payments and credits were not properly issued as they should have at the time.

I repeatedly asked for clarification of their reasons for issues from the owner and received no clear response as supported by the Pembroke police and attorney general. The credits were issued after the lock out, but were still not permitted to enter and wanted me to continue to pay them. F.B. Rich violated and deprived me of safe protection of my goods and loss of personal belongings for failure to move items as hired. I have incurred emotional and financial distress and damages as a result of their actions or lack of.

F.B. Rich also failed to protect my goods under the contract by failure to allow anti-moisture products like damp rid into the units so my personal belongings (everything I own) do not get ruined with mold and mildew. They maliciously put my goods in harm's way. The female owner, who never would identify herself, was rude and arrogant and flat out said no. Hence, F.B. Rich failed to properly protect my personal property in a dry and safe environment.

The bottom line is F.B. Rich violated MA consumer protection act on multiple counts. I attempted to show the clerk receipts from another unit I initially wanted to use, a plus storage. I had been happily with a plus storage for over 3+ years and wanted to demonstrate my good standing in payments, accurate and proper billing, professionalism, good business practices, with no complaints on either side regarding theft, damage, or poor management. I was in the process of moving my items to that facility when the lock out occurred. My relationship with a plus storage is validation to my claims, but over bad business and deceptive practices by F.B. Rich.

According to Linda ** of the attorney general's mediation department, South Shore Community Action, F.B. Rich has refused to cooperate in any way or allow an inspection of belongings to see if there has been any damage or additional theft unless their demands were met. That is not a way to negotiate and shows a pattern of deceptions and unfair practices as stated in MA consumer protection act (C.93). Please note: F.B. Rich admitted to poor billing and invoice errors. F.B. Rich admitted to theft of belongings. F.B. Rich admitted tampering of my locks to storage facility. F.B. Rich admitted to their refusal to allow inspections of belongings and to allow damp rid inside units to prevent mold and mildew damage.

Upon recommendation of Linda ** and her office staff, I filed a complaint with the Department of Telecommunications & Energy, Regulation & Transportation Department. Also upon their recommendations, I filed a complaint with the Pembroke police department. Unfortunately, the Pembroke police department was unable to make any headway with F.B. Rich as well and advised me to contact, "Help me hank."

Unfortunately, everything I own in that storage facility and those pictures may possibly be there as well. I have had to spend money I do not have or accept hand me downs to replace items in storage including winter clothes, office items, office printer paper and office supplies and more. F.B. Rich currently is holding my items against my will, and yet they continue to bill me a different amount every month--from $166-$500 a month--and are demanding full payment.

I signed up on the company website for a free trial to watch movies online based on an advertisement to watch a particular movie. When I signed up and searched for the movie, it was not available on their website for viewing. At that time, I wanted to cancel my account before they decided to charge me. I went online to cancel but it stated that to cancel online, they would charge me 1.00 dollar.

So, I waited until this morning to call their customer support number. No one answered this number, rather it went to a generic voicemail that said leave a message. The voicemail didn't even indicate that you were calling HDQmov or that it was its customer support. I called the number 6 more times to the same end. No one answers the phone. I believe that the company doesn't answer the phone in order to force consumers to simply pay the $1.00 cancellation fee rather than pay the automatic premium upgrade at the end of the trial. I will have to pay $1.00 in the next 4 days in order to avoid additional charges. I am not specifically complaining about the nominal amount. However, if this company is doing this to me as well as other consumers they are making tons of money by default because they refuse to answer the phone and allow consumers to cancel their subscriptions for free.

I moved from Nevada to New Jersey. New Planet Moving was supposed to move my boxes and furniture by June 20th, the date on the contract. I paid them $450.00 with a balance of $495.00 to be paid when delivered. Today is July 8th and New Planet says my boxes are still in Las Vegas. They have been lying to me every week giving different dates when my boxes will be delivered. I don't know what to do. Because they have not delivered my boxes, my daughter and I sleep on the floor in our new home. They have all the important paperwork; I can not open a bank account and change license to new state. We've been eating out every day 3x a day.

I moved in from October 31 to November 1. I signed a contract with Shannon's sales person Patrick. The contract stated what was to be moved. Shannon sent one crew to pack up. It rained around the last hour or so that my mattresses, carpets and 2 sofas were soaked through when received at the new location and had to be disposed off due to mold growth. A second crew showed up to finish packing on the day of my closing and moved into the new location. They came late and not only delayed my closing by 1 hour but they did not move all items as specified in the contract. I was not able to do a final walk through as closing had begun. The buyers were very upset as to the condition of the movers when they left the basement because that was where the left items were. Not only were we delayed in closing but we had to give the buyers $500.00 credit to fix the damage the movers caused to hardwood floors and walls.

Shannon first charged my credit card in full before the move in took place which I was told that would not happen until the move was completed on Monday, November 2. The phone conversation with Joanna at Shannon at 8:30 am did not reverse this wrong doing. The move later that day brought a different crew from the packed up crew. Not only did they not have any familiarity with my belongings when they arrived to unpack, they had no tools or cords or lights to see what they were doing, as the bulk of move in was during dark. The handling of my belongings was not only sloppy and unprofessional but I had many damaged, dented, scratched and missing items. The movers presented me with an additional bill for overtime, etcetera which I refused to sign around 8:30 that evening.

I was in frequent contact with Shannon the entire day as things were clearly not going well. The crew stated that they were done but none of my beds were put together and many pieces of furniture hutches, breakfronts and vanities were missing like their tops, mirrors, drawers, etcetera. I had photos of all items before move to show the guys what was missing. They located some of the items where they had piled them in my garage and basement and to this day, they have never been recovered. I took countless photos and demanded Patrick and his boss to come to my home to see what had been done. They did. They also took photos. I had damages to wooden pieces estimated by a Furniture Restoration and they sent someone also to estimate repairs. Photos were taken by all.

After 6 months of no satisfaction, Shannon said that they would not process any claims until I paid the balance in full. I finally did as I had to try to get some settlement to have the repairs and replacements done. Though the damages were estimated to be around $11,000.00, Shannon's independent insurance company, Baker, came up with $1,388.40 for everything. Now, this only would not cover repairs but also would not allow me to replace carpets or mattresses as well as the items which never arrived here. They have dragged this out for 8 months with absolutely appalling disregard for me, my homes and my possessions.

I am still continuing to have a fight with them. I am without 2 queens and 1 full mattress and box spring. I am without 4 large area rugs. My patio furniture has been dented and many items were not delivered. I have over 20 very minor damages in my wooden pieces of furniture. I have ruined my sofas and pillows which were damaged by the water. Items that were not moved are Chandeliers and weight machine that stated in the contract to be moved. They were not and have been disposed off by the new owner of my old home. I have damaged floors and walls in both properties. I have had to deal with 2 insurance companies. Shannon turned the case over to with no satisfaction. I really need help in fighting these claims and not allowing them to continue to do this to others.

I hired a moving company (Acme Van Lines) based in Brooklyn, New York for a long distance move from New York to Florida. I had a two part move. One on May 28th, 2010, which was placed in storage for a month. The second was on June 27, 2010. On the second move date, it was understood that my belongings from both moves would be sent together to Florida from New York starting June 28, 2010, and delivered within 3 to 5 days.

We are 10 days past the initial pick up and the owner of the moving company (Abraham B.) refuses to communicate with us as to where our belongings are. When my mother called the owner of the company he stated, "do not call me, what do you want me to do? Your things are on the truck!" We asked where is the truck, and when will it arrive at our home? He then hung up the phone! At this point, I am concerned about where our belongings are, and if they will arrive. My younger sister is learning and speech disabled, and we need certain things to start vocational services in Florida for her. We are stranded in Florida with barely any clothes, no furniture, and the like for basic living.

We really need your help so that we can get our things! Please call! Thank you for your help in advance.

This has proven to be a grave mistake, Totally misrepresenting themselves, Lynn came in towards the end of the transaction and started accusing us, the customers, as the ones being at fault. An order was placed for 2 vehicles to be picked up in Atlanta and delivered in CA. The order was placed on Wednesday, June 29th and was quoted to be delivered in 4-6 business days. It was communicated and confirmed by the staff at National Transport and to Christian M. the driver of the Transport Truck that the vehicles would need to be in CA by Wednesday July 7, 2010.

Everything was on track for a Wednesday 7/7/10 delivery until Monday 7/5/2010, when Lynn stepped into the equation and everything fell apart. Lynn told us on Monday early afternoon that per Christian M. of M & M Transport that the delivery was on schedule. I confirmed with her that delivery would occur on Wednesday 7/7/2010, and that Christian will update me later in the day. As Monday, 7/5/10, progressed the driver was stating he may have delays but will try his best to be there late on Wednesday evening, and he would confirm with me as he made his first delivery.

My last communication with Christian was at 7 pm that evening. I called him and text messaged him requesting an update and no answer. The next morning I emailed and called National Transport requesting an update since I had not heard back from the driver. I spoke to Lynn, left a message with Teresa, and finally spoke to Tiffany. When speaking with Tiffany she revealed that the driver picked up an additional vehicle and now had another drop off which was going to cause a delay in our delivery by one day!

When I stressed that this was unacceptable and that this should have been communicated to us, they became verbally abusive and blamed us and stated if was our fault and we were demanding and that Lynn only heard this as of Monday that there was a request for a Wed. deliver. She continued to send the Owner of the vehicles nasty letters about his staff instead of taking the responsibility to fix the problem. It appears that Lynn set up the new pick up and delivery of the extra vehicle for the driver. And when she realized that it conflicted with our delivery she became defensive and extremely unprofessional when I asked her could it have been avoided if Lynn and Christian would have kept their open line of communication which they did up until Monday,7/5/2010.

Lynn's unprofessional manner is without justification since she is claiming to be the supervisor. She should be the supervisor of customer service. She stated it was a privilege that we were receiving updated information, that in all rights,she did not have to tell me as a customer anything? I would not recommend or advise anyone to use this company. I had to spend an additional $1000.00 to fly an associate out to CA to accept delivery.

Florida Southwest Van lines aka was hired to move my household goods from Fort Rucker, AL to Monterey, CA. The company received full payment from my VISA credit card in two separate payments on May 25th and 27th for a total amount of $4,540.75 as per the qoute of moving 10,000 pounds of furniture. Florida Southwest Van lines states that they were having bank problems with Bank of America during the transaction. They are now banking with Regents Bank. I've contacted my VISA card services with my bank, USAA and VISA clearly states the burden rest with Florida Southwest Van Lines and their bank.

Florida Southwest Van lines admits that I have paid the amount specified, however, Florida Southwest Van Lines is refusing to deliver my HHGs to Monterey, CA while at the same time instructing me to dispute the charges on my credit card and then pay the same amount in cash or with a cashier check. I believe that I am about to be either extorted an additional $5,000.00 or never see my Household Goods again.
In the last 24 hours, the company has changed it's address from Florida Southwest Van Lines Inc.102xx SW 129 Terrace Rd. Dunnellon, FL 34432 to the following: Florida S.W. Vanlines, Inc. 20xx NW 8th Avenue, Building 500 Ocala, FL. 34471.

Here are some numbers they list on their website: US DOT: 1875494 MC: 677116. My work reference number with the company is: P375205. The owner of the company is: Tevel B. Your assistance with this issue is greatly appreciated and if there is anything I need to provide or any advice from your office, please advise me. Not receiving my household goods has made it impossible to move into our new home. We are currently living in a hotel until we have assurance that our household goods will be delivered. The hotel expense is $77.00 dollars per night.

It is the first time that I am hiring a moving company, after reading all kind of scary storys about charges from moving company I decided to hire STI Movers for the following reason: The sales person Martin came to my house and inspected all items to be moved,he agree that the amount of 3, 850 would be the final price for moving all items that I have showed him all furniture including all boxes and items stored in one room downstairs. I insisted on making sure that there are not extra charges that I am not responsible for wheight or volume or any additional charges and he answerd me no problem that is why he was the one inspecting the house.

After he sent me a binding agrement of 3,850 for the entire move at no additional cost I gave him my credit card and schedule the pick up.

He scheduled the pick up for Monday @ 8am, and said that the moving will take 2-3 hours. After they arrived at my house they asked me to sign a waiver for braking any stuff. I refused to that was never discussed or part of the agrement , so he said he has to charge me 850 more, for they have to pack the furniture more carefully. I told him that the best I could give him is 200. The person that is renting my house said that for two hours they watch TV.

They began slowly after I called the company several times to tell them that I have a renter living there and complains that the people that are there do not knoew what they are doing and are doing nothing. At 5 Pm my renter text me frustated that his son was stuck in the house all day and he is coming from work and they are not done. So I called again the STI Movers talk to Martin and he gave me the news that I have more volume that he tought and instead of 3,850 I have to pay 7,500. I almost had a hearth atack, and after spending 2 hours on the phone with him and the sales superviser that was very rude and hag up the phone on me I had two choices either to put the furniture on the house unansumbled piled in the middle of the house, (Imposible my house is rented) or accept the price that they lowered to 6,250.

In order to have them leave the house, I told him that I will do watever he wants so he left the truck in front of the house and he will go back tomorow to finish uploading the furniture. Please let me know if anyone can help and give me an advice in what to do. Attached please find a copy of the final estimate that I recived before giving him my card

Per Lidia's request, STI Movers has agreed to move her belongings that was pointed out by Lidia to Martin C. The agreed amount of $3852.75 is the absolute total amount STI Movers will charge. Packing of the customer's furniture is included in her estiamte. All disassemble and reassembly is included in the estimate. All transportation cost is included in the estimate. Lidia and Sti Movers has agreed that there are to be no extra cost for this move. STI Movers. Martin, Sales Representative

I am 5'2" with two open heart sergery's. how as I suppose to weigh a couch, ect. plus they damaged car. They also repack some of my boxes with out my permision. Because I am so small and have a bad heart I had to hire people to put thing together for me. They damaged my materes on my bed because they laid heavy boxes on it. So I have been sleeping on a couch for 6 months.these movers knew I was the only one moving into this house. They should have put my bed ect together for what I paid them.

I was contacted by Neal the owner of Pay Less Moving and agreed to retain his services on 5/17 (after a home evaluation). I was scheduled to move on 5/29 and Neal promised his movers would be at my home at 8 am. On 5/29, I waited until 8:30, no movers arrived. I contacted Neal who informed me that he pushed my move back to 1 pm. No one from Pay Less Moving Company contacted me to let me know my move time was changed. I asked why I was never contacted and Neal informed me that his girlfriend, Lisa failed to make a call. He was not apologetic at all. I asked if I would receive a discount because of the mix-up and was told that nothing would change (I would still receive the standard rate and the movers would still arrive at 1 pm). I told Neal that he was unprofessional and I would be reporting him to the Better Business Bureau. He then informed me that my move was canceled.

Neal and my fiancee spoke to each other and Neal informed him that he still wanted the job and would arrive at 1 pm. I received a call from Mike (at 12:15), Neal's driver and he advised that the crew would arrive at 2 pm. Mike then called me at 2 pm to tell me he and the movers would not arrive until 3 pm. I received a third call from Mike at 3 and he advised that he would arrive at 4 pm. The moving crew finally arrived at 4:23 pm.

I was promised an 8 am moving time, and ended up waiting around all day for the movers to arrive. Neal did send one extra mover, but never gave me a deal on my price ($85 per hour), never apologized, or offered real explanation for his lack of professionalism. I think Neal took advantage of the fact that I was moving on Memorial Day Weekend and my other moving opportunities were limited. I still had to pay $356 dollars for a moving company that arrived 8 hours late and were extremely unprofessional.

They damaged over 20 items, tried to overcharge for storage by $800, used day-laborers with no moving experience when "Professionals" were promised, rendered a player piano inoperative, made a pathetic settlement offer to us, etc. Have before and after photos all assembled for a website on the fiasco. Tell me where to send the .pdf for total detail on this lousy company. Damages: Still to be determined. Probably $thousands.

When it was delivered, they had broken the legs off the curio, broken the glass shelves, chips off the cabinet and one of the drawer pulls was missing. They were also accredited by the BBB but lost that the end of December 2009.

I have sent them a claim but as of 4/12, I have not received any more response other than the letter on 2/6 saying that they had 120 days to resolve the claim. This company has had a lot of claims against them and should not be in business. I am asking for the money I paid them returned. The cost of replacement or fixing this curio is almost what I paid them to ship the item to me. I would appreciate any help I can get to get this resolved as quickly as possible. If you need pictures or any other information, let me know. I will help in anyway possible and yes, I would like to have an attorney call me as soon as possible. I am at my work on Monday, Wednesday and Friday.

I was relocating from Orlando, Florida to Gillette, Wyoming. I was shopping around for Moving Quotes before committing to U-Haul, since I was going to have travel with child, dog, and then towing a car. I found several competitive quotes and after sharing some of the quotes, I had some companies continue to try and outbid each other. I settled upon Precision Van lines for $1,250, guaranteed rate. I then had a girl named Lee call to confirm the pickup time and date and took my credit card information, at which I was charged $650. The movers were to be at my residence at 7 am the following Saturday.

They showed up at 4pm. My belongings were already packed and furniture disassembled for the movers only had to put it into the truck. When they had finally shown up, they spent a lot of time calling back into the office, speaking in Russian. They also started to try and repack my belongings. I told them it was not necessary. They then proceeded to try and shrink-wrap recliners and couches. I put a slip cover on my couches until I can afford to reupholster them. I assured them none of my furniture needed to be wrapped and just told them to put it into the truck.

What should have been a two hour job, took them until 11pm at night to finish, being that the electric was already turned off by the time they supplied any paperwork. I noticed Trans-United Inc. was on the paperwork. No amounts were listed on any of the paperwork, just an inventory list. I would say they were polite but I never understood a word they said. The next day, I got a call from my former landlord saying that damage was done to the property. They knocked over a stop sign that had the wiring for the gated entry to the neighborhood and scraped the side of the building when they tried to leave the area. I was already on the road towards Gillette with what I could fit into the car.

The delivery date was always after April 2nd, which was the date my fianc and I were closing on the house. We had received a call from the dispatcher Gary that they were ready to deliver on March 30th. I explained my delivery date was still for April 2nd or after with a 14 day window, Gary told me that they would then deliver on Saturday, April 3rd. April 3rd came and went with no word. I called in and I was told from Gary that, "oh no, they would deliver on Tuesday." Tuesday came. I had called out of my new job to receive my furniture by noon, nobody had shown up. I called in. Gary told me that he had left me a message that it wouldn't be until Wednesday that they would be able to make the delivery.

Wednesday came and we received a call that due to weather conditions, the road was closed down. The driver also wanted to be sure that we had cash upon delivery for the remaining balance. I said sure, I have all $600 of it, as I was quoted $1,250 for this move. He corrected me and told me in order to deliver my furniture; I needed to have $2,788.34. I explained that there had to be some kind of mistake. He gave me the number to reach Russell, which was the same number to reach, Gary the dispatcher. I was then told that he would look into it for me. I had to return the phone call as I heard nothing from Trans United. I emailed my quote, the account transaction showing the initial $650 deposit, and the Guaranteed Quote I had agreed upon. They told me during the moving process they had received weight tickets, and that I am to be held responsible.

My stuff is now in storage until I can come up with $2,788.34. How is this legal and why isn't Precision accountable. Since they subcontracted the job, shouldn't they have to cover the difference? They have not given me an address as to where my stuff will be stored, or how much more fees they will be adding on. My child sleeps on the floor and I now have a brand new house, completely empty, while some guys hold my furniture ransom. Shouldn't I be able to charge them? Precision and Trans United Inc should be held accountable to some sort of ethical standard. If I had known they were to charge me this much, I would have done it myself.

Eric / Derek was hired as a moving service. My move date was 3/18/10. While moving, he and his 2 men broke a picture that holds great sentimental value. He apologized to great length and said that he would take it to have it repaired and have new glass. He said it would be delivered to my door the following business day. I called him on 3/24/10 and inquired as to the picture. He said that he had been busy and that it would be returned by 3/25/10. It is now 3/27/10 and I still have no picture. He has not returned my phone calls since I last spoke with him, nor has he provided me with any information. I need to recover my picture asap. Any help with this effort would be greatly appreciated. This picture holds great sentimental value. I have been extremely stressed and worried that I may never get it back.

On 06-11-2009, I signed a contract, entering into agreement to hire a company named Move Improve Relocations, for my move from Houston, TX, to Neptune, NJ. The company packed and took my belongings on June 11th, with an understanding and assurance that they will deliver my furniture to my apartment in Neptune on June 18th. I was also told that my car will be picked up by the same company at my door in Houston, and will be delivered on June 18th at my door in NJ. The company arrived 2 hours late for the move, and they didn't pick up the car. We were told that they forgot we also had a car to be moved, and we need to drive our car to their office 40 miles away.

We met their demands, and met the manager at the weighing station, 40 miles away from our home. We were told his name is Tom, which we found out later was false. They weighed our stuff with three people in the truck and the weight was over our estimated weight, at that point they demanded more money. They told us that when the truck was weighed earlier, it had the three people in it. Although I was told by the sales representative, David, that they will weigh the truck empty with no one in it. They took our car, and we agreed on a $3,000.00 fee, complete with taxes and the payment for the car. We paid $1,500.00 on June 11th, using our MasterCard.

One week later, on June 18th, the agreed upon date for deliver, we had not heard from the company. On that date, I contacted the sales department, my numerous phone calls and emails were never returned. When I finally got in touch with David, our sales representative, he told me our furniture will be leaving Houston on that day, Friday the 19th, one day after the promised delivery. I was offered no explanations from the owner Tom or manager Rick. I was told to deal with it. The owner also used foul language, hung up on me a few times, and threatened that I will sleep on the floor, if I attempt to contact the office one more time, or if I attempt to contact BBB. These conversations continued over the following week. The company never offered any explanation as to why the delivery is late, or the whereabouts of our shipment.

The car was finally delivered on Monday June 22. I received a call from a different company, telling me the car was in Jersey City, 2 hours drive from our Neptune apartment. When I attempted to contact Move Improve, they told me that that "sounds like it is my problem," and they will not try to solve it. I was met again with angry tones, threats, and foul language. At this point, I spoke with the car company, Roche Auto Transport, and they arranged for the driver to drive my car to the door. When the driver arrived at our apartment, he told me that I needed to pay $500.00 in check, and drive him back to his trailer 30 miles away. I drove the driver back to his trailer, and paid him with a check. At that point I was told by Move Improve Relocations and Roche Auto Company, that Move Improve Relocations will take the $500.00 out of my remaining balance of $1500.00.

Our furniture was finally delivered on June 29th, 11 days after the promised date. The shipment was missing our king size bed, which is part of a $5,000.00 bedroom set, purchased from Fingers Furniture 1.5 years earlier. I was told that it is still in storage in Houston, and will be delivered with the next shipment leaving Houston that day. I was forced to pay in full with a money order from a post office, otherwise they refuse to release my shipment, which I had no choice but to go along with. I was also charged $1,700 as a remaining balance with no explanation for the extra charges. "It is what it is, deal with it," was what I was told every time.

Our furniture was also damaged, and we had lots of broken china. I was told by David to take a picture of the damaged shipment, and email them to him. As I am writing this letter on August 7th, I have not been able to contact Move Improve Relocations, or the parent company Cross America, who has received our $1,500.00 via MasterCard, either via phone or email. I contacted Texas Consumer Complaint Center at UH Law School, but every time they attempt to get some explanation of whereabouts of my bed, they and also I, receive the runaround. The man in charge, Tom, gives us phony explanations which he contradicts himself, two days later. I have not received my bed, nor have I been contacted by the company, via email or phone.

At this moment, I believe that the company has lost my bed, and does not want to deal with our claim. I am putting in a formal complaint with you, concerning both companies mentioned above. I am also requesting arbitration in the amount of $5,000.00 for my missing bed, damaged furniture, and china. I also like to get my bed back, if the company can locate it. It is important for me to mention, and for them to understand, that I am not complaining about the late shipment. I am complaining about the way the company behaved towards me, which I believe it to be cruel and unprofessional. I was also told so many lies, which have caused me to lose faith in every moving company there is. I am a professional and educated woman. I understand what my contract says, and that things happen that cause delay in shipment. However, what I have trouble understanding is that Move Improve Relocations's owner and management failed to provide me with accurate information, about the whereabouts of my belongings, even after they have been paid in full.

I also believe that the company forcing me to pay only in cash or money order, specifically from the post office, and not delivering my bed, was done with a sole purpose of keeping me from making a formal complaint against them. I find this extremely unprofessional, and will be disappointed if their actions go unnoticed by your association. I have also had to stay home from work 10 days more than the planned time, to meet the movers. Therefore, I have lost even more money in lost wages. This process caused me a lot of financial damage, since it delayed me starting a new job for two weeks, waiting for them to deliver a bed, even after our belongings finally get to us. This is in addition to the fact that we were overcharged. Also, emotionally, I feel like I was harassed, disrespected, lied to, and stolen from. To me, this is not short of theft and fraud. your prompt attention to this matter is greatly appreciated.

At this time, 03/27/2010, the company attempted to bill us again, for the disputed amount on a credit card, unauthorized. They have cited that they have delivered all of our belongings, which is untrue. We have not had any contact with this company, or any of their representatives, since September of 2009. At which time, they have informed us that they have found our missing bed, but will not deliver unless we cancel our dispute. I took their threat as a form of blackmail, and told them we will only talk about the dispute, which included a missing luggage with our clothing, if and only if, I get my bed delivered. Tom hung up the phone, and we have never heard from them again. Needless to say, at this time, our complaint has not been resolved, and I have given up all hope of resolving this matter. I have attempted to replace our bed, which costs over $800.00 for one similar to it, which still no match to our $5000.00 bedroom set.

Dave who said he was the owner came out to give an estimate. He said all our stuff would fit in a 26 ft truck. We doubted him and called him prior to the move and he reassured us that he knew what he was doing. The day of the move our stuff did not fit. We got stuck with having to move what did not fit. In addition, all our expensive furniture was ruined by scratched, gouge, chips and scuffs.

The movers admitted that it happened during the move. Dave said to get a quote, which we did. Now, he won't get our furniture fixed and we are now forced to hire an attorney and take them to court. Do not use them. They do not use the proper blankets on furniture or other supplies to protect your things. They do not seemed to be insured. The estimate to fix our furniture is $1700 at lowest. We plan to take them to small claims court.

I was overcharged for a move; I am due a $300.00 refund and they have refused to pay. Also, I used 3-day old WT ticket. I have a signed contract using a starting WT of $18,900, and they refuse to honor it and I was charged an additional 200 lbs. Also, it did not show up in the two-day window. I incurred $1200.00 for additional airline tickets and expenses. They refuse to negotiate as did American Van lines (broker). I have lost several hundred dollars to the lack of honoring contract. MTL sent a fax of a check to AVL but never forwarded it to me. AVL has refused to acknowledge my complaint.

I used the listed company to move my housing items from San Francisco CA to Eclectic AL. I signed a contract online which stated Warehouse Handling charges are free. I also was advised by the moving company that If I had much less than 2000 lbs, I would be charged at a 1000 lb rate. The day of the move the driver added a $175 charge for "Warehouse handling".

I advised the driver and showed him my contract, that it was supposed to be free. The driver told me to call the dispatcher, which I did and was told someone would call me back later to discuss the added charge. I attempted to call them back 4 times with no response. The day before, my items were to be delivered in Alabama. Cameron called me back to discuss the matter. Cameron stated, "I am the last person in this company you will speak with and you can't speak to my boss." Cameron also told me the contract he was given did not show a "free warehouse handling charge".

I called back the office in Southern California. I spoke with Hal and Lisa, I believe. Hal advised me that Jet Lines Moving and Storage had actually dropped my contract and allowed MTF Relocations to move my items. Hal advised me someone was supposed to have called me to get approval; however, I never received such a phone call. I took extra effort to ensure the moving company I chose was reputable and someone who would not take advantage of me. Hal advised he would resolve the issue and call me back by 2 pm.

It is almost 4 pm as I write this message, because I had to go and make a deposit into the company Bank of America account in order to ensure my items were sent from Alabama to New York where I would incur even more charges. My contract states I would have to pay $1896.60. To date, I have paid $2017.60, not to mention I may have had less than 1000 lbs of items which means I was over charged. I would like someone to call me as soon as possible to discuss this matter.

I have also found out this company's license has been suspended at least one time in 2008 and might have been suspended more times under other company names. It should also be noted I was never provided a copy of the weigh ticket, which I know and was told I would be. The truck which was weighed had extra empty boxes, blankets, tape, and other items inside when my items were weighed.

I requested services from this company to move my items from Reading, Pennsylvania to Tampa, Florida. I gave them an inventory of my items and based on that, they gave me a binding estimate. We scheduled the date for February 9, 2010. The movers arrived on February 11, 2010 at 10:00 pm. My items were in storage. The gates closed at 9:00 pm. The movers stayed in a hotel for the night. We agreed to meet at the storage at 7 am the following day, the 12th of February. The gates were open but unfortunately there was snow and the plows had not come to plow.

Well, the driver from the truck, along with my husband, shoveled some of the snow from the gate to make a pathway for the truck to enter. So, they did the driver back the truck with the lift down on the truck and plowed the snow to where the storage was. From there they began to place my items on the truck. I then reminded them that there was one more stop at the furniture place, which according to them they were unaware of.

When we arrived there, it was an issue because there was no more space on the truck. So, they told me that on top of what I had paid, they were going to charge me an additional $2000 to take the rest of the stuff. I told them no because I didn't have the money. Well, after a while of disputing with them, the drivers left with what they had already loaded on the truck. According to them, I still owe $500 and until I have the money they are not going to bring my stuff. But all the while my stuff is not even here in the state of Florida. I have kept in contact with them over the course of the time they have had my stuff. And every time I speak to them, it is a different story and it's always "This week the stuff will get here."

I am going on a month as of the 11th of March and my stuff has not arrived. They are demanding. I pay more money. Not only do I not have the money, there were items on the inventory they did not take, which forced me to rent a U haul truck to bring the rest of my items they left. I spent money that I had not budgeted. I can't afford to pay them and I don't feel I should when they did not conduct the move properly and my stuff is not even in the state of Florida. I really just want my stuff. My children are sleeping on top of clothes on the floor and this is a disgrace. Can you please help me?

We were quoted $4,805 to have a few things from our garage in the USA (PA) shipped to where we presently are in New Zealand. We signed the paperwork, including an order of service. That was in October 2009. We understand Intlmove contracted a company called A Pioneer (from Philadelphia) to collect our stuff. The day it was collected, we were then charged a further amount $2387,40 for packing and overflow. We paid. Then Intlmove said A Pioneer would not release our shipping and they wanted us to pay more for it to be released.

We contracted Intlmove to move from our place there to NZ and we said if you have to pay A Pioneer more then it is up to you to do so. The amount was $400 and we finally got the stuff released (or Intlmove did) a few weeks ago. Now, they Intlmove want an extra $900 for more overflow and when I asked week before last why is there more volume they billed another $500 as hold.

I have asked if we pay the $900 (which we do not want to do), can we be assured there are no more charges? They say "any more charges will be according to your order of service." They have also said further charges will occur March 1st if we have not paid. We have been waiting since last November for our stuff. The hold up has been because they had a problem with the people they got to collect our stuff (unless they are scamming together?). We are not the problem here. We are scared. If we pay the money, they will just keep wanting more as has been the pattern so far. We have had no table, chairs, outdoor table and chairs, bed, lounge suite. We are going to work in Indonesia mid March and needed our stuff here! We will have to arrange for it to be placed in store here if it ever arrives.

I went online to find a moving company. The very next day, I had Budget Van Lines contact me by phone. Rhonda said that there were carriers in our area. The lady wanted information such as inventory of what would be moved. Rhonda asked if we would want full service. She stated that is when the movers do everything such as put everything in boxes. She said it costs more when they do that. I said no. We will pack everything in the boxes. Next, she said cost of the move is based on weight or cubic feet. I said I would like to go by the weight and she agreed that would be fine and that it would be $0.32 per pound.

She said the carrier will go to a weigh station and weigh the truck before everything is put in and then way after everything has been put on the truck. Rhonda said that they will have weight tickets that I would be able to see. I said that was okay. Next, she wanted an inventory list of out belongings so she could calculate an approx. weight. I went through everything we were going to move with her on the phone.

After entering into the computer, she said it would be 13,244 pounds. When the truck gets weighed with our things and it's more than the 13,244 pounds, we pay more money and if it is below that amount then we pay less. I agreed. She asked for the pick up address and I told her that it was Crystal Falls, MI. I then told her that the new address was going to be Belen, New Mexico. Rhonda informed me that it was going to be n1.247 miles and that the total would be $4,569. Rhonda stated that the movers would take apart everything, wrap it and mark over the boxes so that our things wouldn't get mixed up with other peoples things.

They were then supposed to set our things up such as the beds, tables, etc. I said okay. She said of course you will see the weight tickets also. We had to make sure gas was out of the lawn mower and such. She then said when do you want your pick up and delivery dates to be. I asked if they worked on Christmas and she said yes. I said I wanted pick up to be on December 21st and for delivery to be on December 26th, she said that was fine. Rhonda then wanted $1,142.27 to reserve dates. She wanted a credit card which I gave her the information to. Rhonda gave me a confirmation number which was xxx and a reference number xxx. So Rhonda now told me that I would be contacted by the carrier, to let us know the time he would be coming on the 21st.

On December 17,2009, I get a call from Rhonda ***. She wanted to change the pick up date to a later date. I was apprehensive because we had already agreed on December 21st and because of Christmas and having small children. I didn't want movers to move our things on Christmas. I said how about the 24th of December to get our things picked up and the 28th for the delivery. She agreed. I asked when the carrier was going to be here on the 24th and she said that she didn't know and that the driver would call and that it would probably be in the morning before noon. On the 23rd, Roy called the carrier of Midwest movers. He talked to my husband and said that since it was a full service move, he would need about eight guys to help him move but he wasn't able to get a hold of them. My husband, Tom, then said that it wasn't a full service move because everything was already in boxes and ready to go. Tom then told him that he had to weigh the truck, he said, "Okay, see you tomorrow morning."

Roy did not show up on the morning of December 24th. I called dispatch to find out what happened to Roy. They told me they would have him call me in about 30 minutes. He called back and said that he had a leak in the line of the truck. I then asked him when he would be here because we were all set to go. He said he didn't know. I told him to please call me and let me know what was going on. He agreed. The 25th of December (Christmas) came. Nothing from Roy. Late evening on the 25th, Roy calls and says they will be here tomorrow morning before noon. So I asked again whether or not he would be here on the 27th of December, in the morning. He said yes. At approx. 9:45 on December 27th, Roy arrives with five guys. Roy told us that he couldn't turn around in our driveway so they would have to shuttle all of our things. Roy gets on the phone with a U-Haul company in Iron Mountain, MI which is about 40 miles away from us. Tom and Roy go to get the U-Haul.

The five guys stayed and started to take apart the bed and wrap chairs in blankets. One of the guys was actually slamming our things around. I was very uncomfortable and uneasy with five strange guys in my house with my husband gone. While Tom and Roy were out getting the U-Haul, Roy went and picked up lunch at Subway for him and the workers. So two houses later, Tom and Roy get back with the U-Haul. The five guys start loading the U-Haul to shuttle to the semi at the end of our driveway.

Roy then told me it was time to do some paperwork. I then asked him if he weighed the truck and he said no he hadn't. I then asked him why because that is what he was supposed to do. It was supposed to be weighed before everything got put on it. Then the $0.32 per pound, and the estimate that Rhonda J. from budget van lines gave me which was 13,244 pounds. Roy said he would just write that down. I had come to find out that our prices went from $4,569.00 to $6,061.79. But he had told me not to worry because we would still get a good deal. He said that we would all go through everything to make sure it is all straight and that everyone is happy. I was told that I had to then sign the paperwork so the guys could continue to work.

I signed the paperwork and then Roy said that he would need $2,000 before they would leave and then we would just pay the balance before they unload. I wrote Roy a check for $2,000 through Discover which he never wrote me a receipt for. After all the paperwork was out of the way, Roy started to help the other guys pack. He had stated he wanted to get home and that he lived in Denver, CO. I called Rhonda J. at Budget Van Lines and explained that Roy, the carrier, didn't weigh the truck like he was supposed to and that he had just arrived on the 27th of December. Three days late. He was supposed to be here on the 24th.

Rhonda again said that yes, he was supposed to weigh the truck. I explained that I didn't like this situation and that Roy is doing whatever he wants to do with our move. She said she would call me back and then never did. I was starting to get more and more scared about this whole situation. My family even started to move things closer to the door to make it easier for the movers. Roy kept telling everyone to hurry up and motioning with his hands to be faster. While I was in the bathroom, Roy told my three kids that they were leaving now and wished us luck. My daughter said to me they are leaving now. There was still about a quarter of our things left! I then asked Roy if he was leaving and he said yes and that they aren't taking anymore. I told him we still have all of this stuff to be moved. Roy told me that he was still going to leave because he wanted to get on the road.

My husband, Tom, asked when they were going to get to Belen, New Mexico to deliver our things. Roy said January 3rd he would be at our new location. Roy told me that we would need to have cash when he comes to deliver. He also told me not to call Budget Van Lines anymore and the only reason I should call him is about our belongings. I then asked him where he was going now and he said he was going back to Chicago and that he would see us soon. My family and I arrived at our new location on January 3rd 2010. We called Roy immediately thinking that he may have been here already. Roy and our belongings were still in Chicago. He then told me the $2,000 check didn't go through.

My husband, Tom, needed his medication. We needed clothes, dishes, birth certificates and school records which were all on the truck. We were at a total stand still and still sleeping on the floor.

I called Budget Van Lines and spoke to Rhonda and explained how we are still waiting for the delivery. Roy was supposed to be here on January 3rd 2010 in Belen, New Mexico. Now he has charged us $6,061.89 instead of the original $4,569.00. No boxes were marked, the truck wasn't weighed empty or with our things on it. He didn't even take all of our belongings and the one worker was slamming our things around. He said I had to pay a balance in cash and only to talk to him and not Budget Van Lines. Rhonda said that she was sorry and that she would fill out a trouble form and would give it to the manager. She also wanted me to talk to her because it would mean more. So she did not answer her phone so I left her a message. Pleading with her to call me back, she never did. I tried to call Rhonda J. back and still wouldn't answer any of my calls. I emailed her and still nothing back.

Now, it is January 13th and we haven't heard anything back. I called Budget Van Lines and was put through to sales as if I was a new customer. I then actually was able to talk to someone. The person (male) that I spoke to seemed like he wanted to help and gave me a manager's name and phone number, Ann ext. xxx. So I called her and explained everything to her, which by this time I am in tears. She said to fax her all of our paperwork and she would do the same from Roy. She never called her back and she said Roy in in Denver, CO (where he lives). She was told that he would be here with our delivery tomorrow for sure.

At this point, Ann said there is nothing she or the company can do about all of this and she sees nothing wrong with our move. So now Roy calls and says Budget Van Lines keeps calling him. I then asked him if he would be here tomorrow, January 14th. He asked me who told me that and then said he had to go to Texas first before he would deliver our things. He told me he didn't know when he would be here and said maybe the 17th or the 18th. On January 16th, we get a call at 7 at night. It is from a guy named Mike that says he has our delivery. He is in El Paso, Texas. He will be here at nine in the morning the next day. On the 17th of January at about 9:15, I get a call from Mike saying he is in Belen looking for our address. I look out the window and see the semi. Mike comes to the door and says he doesn't have any workers to help me.

I explained to him that we paid all of this money and that it has been bad from the beginning. Mike said that he was sorry and that he could drive around town and try to find people to help him. Tom said no, that we don't want people off the street handling our valuables. Mike called Roy and said that before anything was allowed off of the truck we would have to pay another $2,919.62 off of another credit card and sign for it otherwise they would keep our belongings. So my family unloaded all of our belongings, the service that we paid to have done for us. That is supposed to be part of the move. I noticed that the boxes felt damp. I was hoping it was my imagination. But the more boxes I felt the more I started to realize they were damp. I asked if the boxes felt wet and Mike said yes they are because there is a hole in the top right corner of the truck. All of our belongings were put right under the huge hole.

We had severe damage to a lot of our precious things. Most of the damage was due to water because of the massive hole in the top of the truck. Other damage was also noted. I demanded to fill out a damage report. All of the items listed were damaged severely and pictures were taken of everything. Pictures of the semi were taken, inside and out, exposing this large hole. Please note that I have tried to contact the company numerous amounts of times. Rhonda J. ext.xxx, email, and Ann S. ext. xxx, email @budgetvanlines.com and the phone number being 1-800-. I have a phone bill with proof of all the times we have contacted or tried to contact both Budget Van Lines and Roy, the carrier. I also have proof of emails with no reply. Attachments are included along with the forms from the financial institution.

Budget Van Lines and Midwest movers are fraudulent and they are scammers. They should be in prison as a former customer states. This carrier doesn't follow what them and the customer agree upon, such as the terms and conditions of our move per telephone conversation. Once I notified Budget Van Lines of a problem they did nothing to help. Basically, just let the problem get worse and worse with no resolution. Someone has to be accountable for this kind of shady business. The Better Business Bureau and the Attorney General are going to get a copy of this letter. Class action lawsuit is being filed. The affect and impact that this had on my family is huge, financially and emotionally stressed. We were lied to and scammed, degraded and left helpless. All of our precious things damaged. We were left unable to communicate with Budget Van Lines. Budget Van Lines and Midwest Movers think they can do whatever they want and get away with it, without consequence. These scammers have to be stopped. They have to be held accountable for their fraudulent ways.

They did not price according to weight. They did not weigh truck and get weight tickets. They did not mark all of our things as not to have our things get mixed up with other peoples things. They charged for boxes and materials when we did it all ourselves already, $350 more. They did not take all of our belongings. We had to leave a quarter of our things in Michigan after we already paid to have it all move. They did not receive an inventory list during or after the move. Mover slamming our belongings around. Carrier told Tom and I he would deliver our belongings to a new location by Jan. 3rd of 2010. That was 21 days after the pick up. Picked up was three days late. They did not have workers to help unload our things when he finally did arrive Jan. 17th 2010. Tom and I and our two children unloaded our belongings. They did not set up or put anything together again as that is what they were supposed to do.

We were lied to over and over again. We were unable to communicate with Budget Van Lines, once they were informed of a continual problem. Stopped communication with me. I have proof of that. They were aware of massive hole is in top right corner of semi with all of our things put right under it causing severe damage to our things. We have proof and pictures of our position. Price quoted on telephone with Rhonda J. as to our move is $4,569.00 but was changed to $6,061.89. They were fraudulent charges. They absolutely did not follow any aspect of how customer had arranged move with sale representative, Rhonda J. Charges are currently being filed.

Reps are nice when trying to gain your business, however, when they do, it's downhill from there. Initial furniture pick up was great, but then they don't drive out of state. They drive to the border of your state then transfer your belongings onto an 18-wheeler. That's when the trouble starts.

They are nice people, however, not professional movers. Go elsewhere. Don't use American Van Lines. They don't tell you about all the extra cost of wrapping your furniture. It cost us an additional $600. We had to wait 8 days for our belongings to arrive from FL to NC with breakage of items and crushed boxes. They didn't pick up all of their packing cardboard or bubble wrap.

Moving With Us made my moving from San Juan Capistrano, CA to Clifton, NJ in June 2009. Please see reference no. **. Many times I called them. I sent many e-mails. They promised to send me $1,250. They don't want to send me the final receive which is against the law. I need my receive for the service of moving that I paid: The first deposit was $200.00. The pick-up was $500.00 check. The delivery was $525.00 cash. The total I think was $1,250.00. The consequence and the damage for me is that I need the receive for my taxes. I still need my receive for my personal file. Would you please tell Steven that I need my receive for the ** (June 2009)? Thank you.

The move was scheduled for 9:00am of 1/30/2010 beginning in Richardson, TX ending in Allen, TX. My things were in storage and a list of all the items was given to the moving company. They were courteous before the move and answered all my questions, yet they never told me about having to crate any piece of furniture that has glass in it. They never informed me that they would not move TVs, microwaves, or stereos.

My main issue is they were three hours late and there was no phone call from them. Mike dropped off the third guy to help, and claims he knew exactly how many boxes I had (which were already on the truck). And even though my furniture was packed neatly in storage, he claims that my things were thrown in haphazardly. These are the type of impertinent things that he tries to say to condone his behavior and his movers' inadequacy. I have never had to deal with a company as unprofessional and offensive as this in my life. I do not think it's fair that they cut their rates to get your business, then give you shoddy work to compensate. This to me is false advertising.

Even though all of my furniture was scratched or broken, the only settlement I was seeking was to be reimbursed for the trip charge and part of the time it took them to move because they were going very slow. It should have taken four hours with three guys which would have cost me $280. They charged me $460 and it took them seven hours. I was left with the impression from the manager that she would be getting me a $200 reimbursement. They should at least reimburse me $180 for the difference.

Because of them being three hours late with no phone call, I wasn't home to receive the delivery of my appliances and utilities. The inconvenience of that alone should qualify me for a settlement offer from this company. They made no apologies for being late, being slow, and not being professional/ready to move. All I got were rude attitudes and harassment.

Otherwise, I want a settlement for all of my broken/scratched furniture which would total approximately $555 which is $0.60 cents per pound per article as their contract states for reimbursement. I'm sure they understand that they would be out more money if I filed a claim for all my furniture, which was why I contacted them in the first place to see if they would settle amicably so that we didn't have to go through all of this.

I moved to Florida from Long Island, NY. I rented my own moving truck and scheduled "The Moving Doctor" to assist in loading the truck on Long Island and unload the truck in Florida. When I arrived in Florida, I called "The Moving Doctor" to confirm the time to unload the truck. I was informed that there would be no one available since their truck had never left New York. Since I had rented the moving truck, I was forced to hire another moving service to assist in unloading my truck so as to be able to return the rental truck without penalty.

In addition, "The Moving Doctor" charged a fee for each moving blanket that was used. I was to be refunded the "rental fee" on each blanket when the furniture was unpacked in Florida. Because "The Moving Doctor" has yet to show up, I now have at least 18 moving blankets that cost me in excess of $300. I was charged for three hours of labor plus one hour of travel. I was given only two hours of labor. I have now been on Florida for three weeks and other than my repeated calls to "The Moving Doctor", have not received any information as to when they will be picking up their moving blankets so that I might receive some compensation.

We made deal flat rate for $870. Signed contract for moving Florida to PA. I give him $200 deposit. After he got my stuff, $300 more. The rest $370 on the drop off now my old stuff. He tried o give me pressure to give him more monies. That's mean, to try to break the contract after he get my stuff. He told me if I don't give him $1200 he will keep it.

Does anyone else have their shipment stuck with West Point Relocation? They say they are out of business and want to charge again to transfer the shipment to another carrier. They picked up my household furniture last November and now say they are out of business.

We had to move from Arizona to New York and we contacted Evergreen. We didn't know it was a broker and they subcontract it to Energizer Moving and Storage. Energizer Moving and Storage came and pick up our house goods on Sept. 1st, 2009 and we were told it will be kept in storage for 30 days for free until we notify them when we will be in New York. We notified Energizer Moving and Storage on Sept. 23rd, 2009 and I was told it will be on the truck to New York the next day.

We waited for over 21 days and contacted Energizer Moving and Storage and was speaking to Yoram **. He indicated it has been with the driver for weeks. He provided the driver number but when I contacted the driver, the driver told us he didn't have our stuff and had not done any business with Energizer for months so he had no idea what I was talking about.

We kept going back to Energizer and let them know what the driver was telling us but we kept getting the same story from Energizer. It has been going on for 4 months and we still have not heard or getting call from anyone. At this point, we have no idea where our stuff is. Since we didn't get our stuff and with the winter came, we had to buy everything new and it has costing us so much money. Plus we have a 3 year old and she really needed her stuff. All of our personal documents were also included with the shipment as well. This has been a very stressful and costly experienced for us to deal with.

I hired Ready Shipping WorldWide Shipping Network to ship my belongings from Tempe Arizona to Honolulu, Hawaii on July 24, 2009 through internet moving companies. The company was aggressively to contact me and submit very interesting price estimate at $2,358.12, including $200 insurance fee. So, I decided to hire this company and the first sales representative name was Yulia who was a lady. She disorganized all the process after I signed up for the estimate. She did not even tell me the driver's name and when they pick my items in Arizona after I left for Hawaii. She did not tell the driver how I would pay the balance. etc. On the moving day, the driver called me at 4 am in Hawaii directly and tried to find out how I would pay for it. At the same time, I requested to insure my item and I paid $200 insurance fee that will cover $5,000 damage and loss. They did not even send me the valuable listing form for the insurance and I requested I could not open the file so, sent it to me again. But they did not do it.

Two weeks later, Raffael who was a man from Cross Country Vanlines LLC called me to pay overweight fee that they found out my items were overweight. They charged me suddenly $700.33. I could not agree with unknown charge. So, I asked my friends and they suggested me to request them to explain to me the detail. They sent me the weight and fee via e-mail. However, I confirmed Yulia if there would be overweight charged occurred after I paid all the balance from the first estimate. Then she mentioned that it did not happened. I confirmed her several times. She said, "that's why we kept asking your items' weight." They did not even send me a person to measure the weight so, I measured boxes and sent them the list and I gave them my furniture pictures. I thought they were expert to estimate these home furniture weight but they were not absolutely. They took my items as hostage until I paid the balance. But my friend disputed them to pay from $700.33 to $500. However, they arranged to unload my items on October 3rd, 2009.

When the moving company came to my new home in Honolulu, they required me to pay them $500 by cash first and signed the receipt even before I checked my all items were unloaded. After they started unloaded, I noticed that there were luxury items that were missing; my brand new golf bag worth $1,400, Sharp Flat TV with DVD player $600, Night ramp $400 and designer's clothes box . Immediately, I called the agent at World Wide Network who is vice president, he sounded like annoyance. He mentioned that he would tell the person who is in charge of this situation and sent me a claim form on Monday, October 5, 2009. Michael D. B. (who is a rep at Cross Country Van Lines LLC) sent me a claim form. Since I submitted the claim form, I kept contacting them to report me updated information. They have ignored me to do it and one and half months later, it was November 24, 2009 after I mentioned them I would take a legal action if they would not talk to me by Dec.1, 2009, they sent me a letter and check that is only worth $300. The letter said that, "we would refund the insurance fee and the loss calculated $.60 per pound and your loss items' weight was 176 pound."

I am very angry at this company and also I did not even contract with Cross Country Van Lines LLC and I have never heard they would calculate my items by $.60 per pound to reimburse the damage and missing items. They did not even give me the instruction. Only they gave me the terms and condition issued by Executive Service Insurance company. After I found out they refunded me the insurance fee and I talked a lawyer about it. The lawyer suggested me to contact the insurance company if they insure my items or not. The insurance company said they did not insure my items because my name was not found in their list. If I did not claim my missing items, World Wide Shipping Network and Cross Country Van Lines LLC did not tell me my items were not insured even now they did not accept they did not insure my items. They just refund my insurance fee without any explanation. So, I sent a letter to explain to me everything why it happened by certificated letter. But they have not contacted me at all. I wonder they would keep ignoring me until the check will be expired within 90 days since they issued. They took advantage that I already paid and they would not think I would sue them regarding this issue.

At least I need to get my lost items or at least they would reimburse how much they lost my items valued. I would not compromise what they have done to me. I am very very angry how they treated me. They kept ignoring and I donot understand how come the US government did not suspend these moving company they made fraud.

In BBB website, I found World Wide Shipping Network is A ranking but it was not. Cross Country Van Lines LLC and Executive Service Insurance were C ranking. West Point Relocation that unloaded my items in Hawaii was F ranking. If I would know all the company would get involved in my moving from Arizona to Hawaii, I would never ever hire World Wide Shipping Network. After all the issues came out, I requested World Wide Shipping Network to explain to me how many companies and what companies got involved in my moving. They ignored me. They said they could not tell me about it. This company is dishonest and should be ranked A in the BBB.

I do not trust all the employees at the companies and I do not know who and how to solve my issue. I cannot be silent regarding this issue. Please help. I lost my luxury golf sets, Sharp Flat TV with DVD player, Night Ramp that was bought at Neiman Marcus, and designer's clothes and new cosmetics. And I have not had these items for 5 months since I hired them in July, 2009. I am so tired of complaining this company to get reimbursement. They just ignored because I already paid everything but it is so annoying me to not getting my lost items.

I sent my moved to Dominican Rep With this company on 8-12-09. he told everything will be in the Domininca Rep on 20 days, today is 12-23-09. im still haven't recived my moved. I call him almost everyday and he give the same excuse this thursday will be there. if you need to talk to me just send me a E-Mail or call me cause im still in the dominican rep waiting for my stuff. Thank you.

Finally spoke to the driver at 8:15pm, and was told that they would be arriving past my building policy for moving. Total of 7 hours late, canceled the service. Person on the phone was completely dishonest and unprofessional. Had to miss a day of work to reschedule move with another company.

SM&S Relocation (also known as SMS Moving and formerly known as Survivors Moving, Better Way to Move Moving & Storage and various other business names prior to 2008) has failed in all aspects. First the movers were over three hours late at pick up. Second, they required signing an estimate PRIOR to any weighing for a "maximum fee", which the movers stated was required by law. The balance between the initial payment and this "maximum" became the balance due at delivery (again regardless of the actual weight).

The itemized charges provided did not add up to the total charge. There was a 9% fee for stairs WITH NO stairs in any part of the move. An additional $150 was charged for materials and NO MATERIALS belonging to the company were used other than the two standard pads owned by the company used to wrap two pieces of wooden furniture, which per the estimate the quote included: "Free use of moving pads to cover and protect your wooden furniture." All tape, boxes, everything else used belonged to me and was purchased by me. Per the estimate the "minimum" job fee quoted was $707.05 with the disclaimer of "total cost will be based on the actual weight/Cubic Foot of your shipment and any additional services performed." There was no consideration of actual services provided or weight in the amount I was charged.

The movers were rude, forceful, demanding, intimidating, and threatening. Upon delivery, more than two weeks later, two pieces of large furniture (the items they purportedly wrapped in their two pads) were completely destroyed and glass collectibles packed inside boxes were broken in pieces alluding to the fact that there was NO CONCERN given to "Fragile" "Glass" warnings marked in bold on the face of the boxes. Cash only was required upon delivery. If unable to provide the cash balance at delivery the movers threatened to leave with the belongings, to return to the original source state, and charge an additional minimum $350 per day for storage. No phone calls were made to provide the balance at any time prior to delivery so it was automatically assumed and expected that on a Saturday the full balance in cash would be available.

Again the movers were absolutely rude, intimidating, and threatening. They dismissed the ability to reclaim any compensation for damages and had very little care. I cannot count the amount of times I heard "I'm just the messenger" by different movers at both pickup and delivery. Upon contacting SM&S Relocation and requesting a detailed explanation of the total charges the supervisor hung up. Damage to glass collectibles, Damage to 2 tables, and Charges in the amount of at least $297.35 for services not provided.

The actions exhibited on behalf of SM&S Relocation and its employees and independent contractors, has left me with the only option of pursuing legal action and to ensure this complaint can be obtained by any potential future customers of the company.

Ed came to my place to give me an estimate on moving to Estero Florida. Ed gave me a quote, however Ed never stated that delivery would be 3 weeks or more out. I have been calling since the pick up, which was at there convience,

on 11/18/09, I was just informed the delivery will be between 11/30 - 12/10. When I asked Ed about this he said he told me. Which is a complete lie. I specified a delivery date on Wednesday 11/25/09. Ed then said I am not important enough with my small move to rate any action!

I was charged $1444.00 for moving boxes, which I packed. Then to be treated this way is horrible. Never mind the fact I will be without proper clothing until the truck gets there. Had I been properly informed I would have made other arrangements.

I hired this moving company to move me nov 18. I paid them 116 dollars for a deposit. On nov 16 i recieved a call saying the driver arrived in the area early and they want to get my stuff on nov 17. advised i could not accommodate this. There manager James D. told me the next truck would be in the area nov 20 to pick up my things from 2-4. On nov 20 at 3 pm the driver called and said he would not make it to me that day.

I called office and Spoke to James he said they would definitely have a truck to me on nov 21 between 12-4 advised him i had a tiCket to go out of town and this was not acceptable. Told him I want to cancel and get money back he told me I could not. Stated that per DOT they could move my moving date with in 3 daYs of my original date if they want to.

Told him i had been inconvenienced enough and wanted my money back. he said no i told him I would cancel becasue i do not trust their company and they are not reliable. i did not have a moving policy saying any of this info. i had a quote of 1162 and no info on a refund or cancellation policy. My furniture was not moved and had less that 24 hours to try and locate another company to move my tings from fl to texas

I have recently completed a last minute move from Middle Island, NY to Las Vegas, NV. All aspects of the timing and promise that Upack has made were on fulfilled. When we packed the truck in NY we made sure to put the separating wall (pump jack type) up the way the instructions have told us too. I also used rope to tie off the wall as extra insurance.

When the shipment arrived in Las Vegas my stomach dropped when the driver had opened the back door. The wall had fallen and my stuff was all over and just beat down! As we unloaded the truck I have noticed that the real problem was not with the wall falling BUT with the way ABF must have pushed it back up to get their freight or ramp in. It seems that they used a fork lift or something to just push the wall back. That is where all the damage had occurred.

I estimated that the damage is well over what I spent for the move but am only requesting $2500 for some of the major stuff to get fixed and replaced (i.e. big hole in the couch, broken LCD TV and washing machine and dryer that was the last thing to get packed in that was just crushed!)

I feel after seeing how they propped the wall back up and used the other type of locking bars that fit into the groves in the truck wall that this would never have happened if they just give you a set of those locking bars to re-secure that separating wall. lost thousands of dollars worth of home furnishings. Please feel free to contact me.

They were two days late getting us packed. They packed our things in a van truck, and a trailer. Our things were transferred to a Semi in Houston before coming to Colorado.

When it arrived in Colorado, there were many items missing. The missing items were everything they had packed in the trailer.

I called and was told they could not find our things. Another week and they found them and told us it would be shipped in 3 days. We called again in a week or so and was told it would be shipped soon. This went on for 5 months. Every time I call they tell me it has been found and will be delivered soon.

We have been waiting over 5 months for our things. We have had our house built since we moved here, and have moved into the house without all of our things. We don't know whether to buy new or wait for our things to be delivered. While waiting for our house we paid rent on an empty storage space because our things were never delivered.

The man named as our representative for the move is Tony and he will not talk to me, but transfers me to a man named Jacob. Jacob has been promising delivery every time I call, for 5 months. The last I talked to Jacob was Nov 12. He said he would look into it again and get back to me. I tried calling him later but he will not talk to me. I finally got Tony last week and he said to call a Tom with Customer Service. Every time I call Customer Service for a week now, I go to voice mail and request he call me. They have never returned my calls

Lately I only get the receptionist whenever I try to call Tony. She promises to take my number and they will get back to me. I have called numerous times daily over the last 5 days and no one will call me back or talk to me about my problem. I only get the receptionist who supposedly passes on my messages.

I think I have been exceptionally patient with them when I called. I mistakenly believed Jacob every time he told me there was a truck coming to Colorado in 3 days, or a week, and our things would be on it. Every time, we waited a week or two before calling again to be told it would be shipped soon.

I have finally reached my limit and contacted the BBB and you. I also think we were overcharged on our weight as they charged for 5700 lbs more than the estimate 4 other movers gave us. There were also many damaged items. We reported them when they were delivered the first part of our shipment and have not been compensated as the contract states, nor have they mentioned compensating us.

I was willing to pass on most of the problems, but they still have Many of our items and show no sign of shipping them to us. I will be happy to settle for the cost we paid extra for shipping plus compensation for what was lost. We have a list of the known missing items if needed.

I have also read on the internet that this company changes names often, and is famous for treating other people the way they did us. That's why before we used them I could not find anything bad about the company. The names had changed. They have now closed their website due to another upcoming name change.

Name and address of the mover: Cross America Relocation / North Pacific Van Lines. Address (on our invoice) : Richmond Ave. Houston, TX 77042. This company changes names often. New address may now be: Lawndale St. Suite C Houston, TX 77012. DOT # is: 1832024

I specifically said to the sales rep and the movers, if you have to charge me extra for anything, don't do it. Just do what comes with the move. I was told by everyone a few wardrobe boxes come with the cost of the guys plus blanket wrapping the furniture. I was charged for 4 wardrobe boxes, there were only 3. I should have been charged 0. Then I am charged for all this extra stuff of blanket wrapping furniture. I specifically said, if they have to charge extra don't do it, I can only afford the 4 hours of the guys time (minimum of 3 hours and $68/hr).

Unfortunately, he asked me to sign a blank contract and I did. He filled it in with all the packing extras. Taking my contract up to $660! They tossed my boxes and furniture around like rag dolls. Next they hold my stuff for ransom because they demand cash. I opened up all my stuff the next day not only did they break the expensive retractable screen door, rip a hole in a wall in the house, but they chipped and scratched almost every piece of furniture. They literally threw a heavy metal table on top of a wood armoire. And...they left a complete mess at the old place. Debris of tape rolls all over the place and blankets and boxes strewn inside and outside. Slobs.

Something that had nothing to do with [their] guys, my new place was still not ready, so they had it easy, they just had to shove all our stuff in the garage. That's it. The only thing they put in my house was a fridge and they literally had to walk 2 feet in to do it.

So I paid $660 in cash for them to transfer my stuff, less work for them and it didn't come the way it left, so much of it is damage. I have pictures of all of it. I also had friends helping with the move to make it go faster. I didn't have a full house of stuff. I just want to pay the 4 hours x $68 plus taxes, the fuel charges. No extras for wrapping furniture, boxes, etc. I told them not to do it. Damaged goods and double way overcharged.

We contacted several moving companies regarding our move from Georgia to Utah. We received a phone call back from Royal Moving Systems, Inc. of Atlanta, GA. They provided a reasonable moving quote based on square footage. They required us to place a $200 credit card deposit over the telephone, which we did.

The moving company arranged a pickup date and time of, Monday, November 16, 2009 from 9:00AM to 10:00AM. The moving company did not arrive during this window or after. We called their contact numbers several times and received no answers and a voice mail message stating that their mailbox was full and could not accept new message. They are NOT an affiliated BBB member and currently have an F rating. I believe this company is a fraudulent company and needs to be shut down.

We feel completely robbed by this company and should have checked other resources before making our final decision. Thankfully they did not take my items or I would be even more worried. Please investigate and shut down this deceptive company. We have had money taken from us with the promise of service that never occurred and now we cannot reach the company. Lost $200 deposit. Moving dates delayed. Tried many unsuccessful times to contact company.

Nationwide moving services was the company I choose to do the moving for us. I may not have done all the homework and I wasn't very smart with hiring them, but I don't think it was right of them to take advantage of me either. I thought they were a reliable moving company.

The entire move was nothing but a complete nightmare. it was the worst experience I ever had in my entire life. They called to move up the pick date, which was fine, but then they showed up over 3 hrs late. They didnt have any wrapping supply or boxes to pack all the breakables, which the company said they would do for us. They gave us some paper and told us to pack it ourselves, so we wrapped it and place it all in a covered container we had. they brought the wrong size truck so everything didnt fit. He even asked for a tip. THat is so unprofessional. We tried to fit the rest in our automobiles, after realizing it didnt fit, I had to go rent a U Haul. that was more money out of pocket. I was told the delivery date would be the following Sat.

I called and called to find out the exact date and time, will no answer. They then called and told me they put my things in storage because they needed that truck. They had no right to do with this my belongings. They must have threw everything in and out, because they didnt get a tip. The delivery truck pulled up with FUEL OIL all over everything, all over furninture, all over the covered container with the china packed in it. The china was all broke up. some many pieces were just destroyed. So much furniture broken, so much scratched, some beyond repair. stains on some, we just cried. We had a 10 place china setting and only 1 plate left unbroke. We had to pay almost 500.00 more that what SO I guess we are going to have to replace almost every piece of furniture we own. Almost every single piotaece of furniture is scatched.as time goes on, we keep finding more and more damages.

This is just a total disaster

Any assistance in this matter would be greatly appreciated.
I will like to get someone to come over to the house and fix all the broken, scratched items. I would also like to get reimbursed for the broken things as well as the U Haul I had to rent.
I have contacted the claim company which was Atheim claims.

You provide me with the following information back in July. I filled out the form and mailed the information along with pictures and paperwork. I called today for status on my claim and the women told me they do not work with Nationwide moving services and told me "to get a life" and stop calling them"

We needed to move a one-bedroom household from CA to MN, of a total weight of approximately 1000 pounds. Representatives of the carrier "World Moving Services" (Doug R. in particular) assured us over the phone that they do these kind of small moves, and they charge according to weight, and obtained a $750 deposit from us by rushing us through the paperwork.

It turned out that for all moves up to 3000 pounds they charge a fixed amount ($2250), and all their phone conversations were to defraud us of the initial deposit. They informed us about this a few hours before the move, so we were forced not to use their services, so as not to be defrauded of additional money and possibly our valuables.

We thought of trying to obtain legal settlement, but decided not to do it just because of the hassle (of having to subpoena our mobile-phone company for conversation transcripts, if they had it recorded) for $750. We could not contact another mover, given that the fraud was perpetrated a few hours before the move. We had to send all our stuff using UPS, USPS and FedEx, with severe physical hardship and mental trauma to us.

I was not explained by them anything about overweight charge and I kept asking them it was the final price for moving since I contracted with them. Then they held my belongings somewhere in the cost and they finally delivered my belongings on October 3rd after I agreed to pay the rest of the balance. However, they did not even let me check how many items they delivered to my home and requested me to pay the all balance and sign up before I checked the number of items and unloaded. So, once they unloaded my belongings, I found out that there are many luxury belongings missed.

The company kept telling me they were investigating. But they have never contacted me unless I contacted them. They do not update the information as soon as possible. It has been three months since I started having problems with this company. Nothing is solved, I am very dissatisfied and disappointed with this company's attitude, customer treatment, paying method, and their procedure for everything.

The loss of belongings were total cost about $3600 and I paid for $500 for overweigh fee that I did not receive the luxury products so, I do strongly want to get back the fee and the loss and damage fee.

We brokered a move through American Van Lines and they hired Itsurmove Van Lines to move us. I was told that I would have a 24-48 hour notice as to the date and time of move. After several calls to both companies, I got the date only after the first potential date had arrived, and I never got a time. I asked the movers what was the procedure for getting them to help me pack a few boxes, and they told me just to tip them really good and that would be enough.

Later, their boss used this to penalize me for a refund because he said that was a private deal that should have come through the company. I thought they WERE the company. The movers rushed through the packing, took long breaks, misrepresented their boss, put pressure on me to make a late night move, missed items on inventory, provided no paperwork, and are the best explanation for $240 of missing money. Their boss, Barry (always first names only), either made excuses or distanced himself from the responsibility of problems caused by his workers. His constant excuse was, "You should have called me", but my phone records show that of the 22 calls I made to him, he only returned 3. One excuse he gave was, "I've been busy for the last few weeks."

There was never an offer to pick up the things that were left off of inventory, and the weight tickets (copies, not originals) that were provided showed one that was before another person's move in Mississippi. I have asked for seven weeks for original weight tickets and a bill of lading and have gone to the FMCSA for help. Barry criticized me for trusting the men he sent me, saying I should not have trusted them but should have called him. Between what was on the list that wasn't moved and the things the movers claimed couldn't be moved because of time and space (plenty of both), I was only offered $139 in weight compensation for over 900 pounds of merchandise not shipped.

Any conflict I had with the drivers, Barry blamed on them for misrepresenting him or on me for trusting them as his representatives. Several times throughout the move, I did try to call Barry unsuccessfully to let him know about the problem, but of the four times I called him with problems with the movers, he only picked up once and returned a call once in three days. I have spent hours and hours in arbitration with the two companies, but have had little success.

Because of the lack of communication, I had to be in places I was told to wait for pickup or delivery as much as a day in advance. I was denied consideration of additional refund for services I tipped the drivers for doing. I was told I had to meet the drivers at the delivery point at 11:00 p.m. and almost had an accident because of fatigue. I learned in transit that the drivers had changed plans and checked into a motel in the town of pickup.

Cell phone communications between Itsurmove and their broker cost me over $60 in overages. Going to get the things that were left cost me over $230 for the gas and trailer--not to mention two full work days in getting everything together, loading and unloading. I really believe that the first weight ticket has nothing legally to do with my move at all and belongs to someone else's. I have no original weight tickets or bill of lading to check for legality and accuracy, despite numerous requests. My sons are out months of savings. There is the constant frustration of the unresolved matter.

We also had to setup a 2nd move since they did not deliver all of the goods on the 1st move and the end result is they did not deliver all of the goods on the 2nd move either. $1500 charge over the estimate on 1st move, $500 charge over the estimate on 2nd move

Sloane moving company moved my furniture, artwork and household items to Sloane Movers' storage facility on August 12, 2009. I received two written estimates from Sloane movers that reflected 2 moves, replacement insurance and storage. I was quoted a price for move one and move two to my apartment in Delray Beach, Florida which is scheduled for November 10, 2009 delivery.

Pat S., the owner of Sloane Movers gave me two written quotes, through his salesman Bill C., stating that my price was $1300 for the first move including packing materials and labor for the packing. The second move was quoted as $3500 plus fuel charges of $350 and $240 for $30,000 Replacement Insurance on my furniture, etc. As soon as my furniture went into Their storage facility the owner sent me out a bill which was $2099 for the first move and he increased my second move to $4900, and tried to charge me double for the insurance. He raised me approximately $1600 from thr original written 2 quotes.

Now Pat S. is demanding to be paid his inflated price of $2099 for the first move, before he even does the second move to Florida. He is threatening to sell my furniture or return the furniture to my home which I sold and no longer belongs to me. He refuses to put in writing that the $4900 Binding price includes all costs including Fuel costs, even though he verbally is telling me this. He also told me that he will pick up my clothing and household items from my Longport NJ, Condominium as part of the new inflated charges, $4900.

I am having trouble getting Pat S. to put what he promised in writing. How can I feel secure that he won't keep raising my prices again, as he has done before. This is why I need to receive everything in writing that he is promising verbally. I also have been asking for my inventory list of items they moved from my home in Huntingdon Valley, PA. to their storage facility, which will also move to my Delray Beach, Florida apartment 1 month from now on November 9, 2009, and delivered to my apartment on November 10, 2009.

To summarize: I still need my inventory list. I need a binding quote which specifies that there are no additional charges, if I am going to pay the inflated $4900 price for the second move, and the inflated price for the first move, I need to see in writing that the $4900 Binding quote includes, fuel Charges,$30,000 Replacement Insurance charges, no charges to move my items from my Longport, NJ condominium.

This is since they have raised all of my originL PRICES ABOUT $1600 OVER THE ORIGINAL PRICES QUOTED IN WRITING. Threats to sell my furniture, which could be devastating if he does this $30,000 in value approximately. All he has to do is put in writing what he verbally commits to me and I will pay him him

The weigh ticket CCVL used to support the invoice, was purchased about 30 hrs after pickup and about 250 miles away from the pickup location. Ralph of CCVL refused to provide info about the whereabouts of the truck over that period of time. Initially, Ralph refused to reweigh the truck upon delivery (claimed I had waived my rights to request a reweigh, and told me I had 'bad copies' of the documents when I indicated I did not do so). Ralph refused to deliver my order to a storage in the Seattle, WA area. He wanted an additional $4,000 plus labor for using a warehouse in Los Angeles instead; claiming that Los Angeles was the nearest location to Seattle with available storage.

CCVL made me pay for the reweigh although federal regulations prohibit them from doing so. The truck driver refused to refill the truck prior to final weighing defying federal regulations. On order of CCVL, two untrained/unfit individuals appeared at my house to help unload the truck, and caused injuries to the CCVL crew by recklessly handling my furniture (in addition to the damages to both the property and to some furniture.) The CCVL crew claimed they did not have change and refused to document the difference between the invoice total and what I paid (at the same time, they paid the aforementioned two individuals in cash...) The reweigh proved that my order was less than half the weight CCVL invoiced.

We contracted Transamerica moving to have them move our household from Wilder, ID to Fairfield, CA. They were very late and unorganized and lost or left our extension ladder and yard tools. They broke the leg off my antique china cabinet and scratched almost every piece of furniture we own. They dented and scratched our new washer and dryer. They charged us $1,200. dollars extra for wrapping materials! They held our furniture until we paid in cash. They delivered days late! We were held hostage to rude and unprofessional men! I know we can go to arbitration but they require pictures of all items damaged and missing. How can I take pictures if it is missing? I feel ripped off!

We estimate $1,500. dollars in damages and missing items. This is conservative and with us repairing all furniture and refinishing. The emotional worry and stress was enormous and I feel so frustrated. We had to rent a hotel for several nights and that was an additional cost.

Ori gave us a reasonable quote over the phone. They asked where we were moving from (a two bedroom apartment) and asked if we have a grand piano, as that would be an extra charge. The move cost $500 more than they quoted. When the movers arrived, they told me about all of the extra costs that I would incur if they packed my lamps, wall hangings, tv, small mirror, glass coffee table, console table and end table and mattresses. I took whatever I could to avoid charges, so ended up doing much of the work I hired Ori to do. I was charged $349.60 for the things I could not manage to pack myself.

Ori clearly purposely neglected to mention these charges so that they could scam us at the last minute - when all of our belongings were packed and we were on the last day of our lease. We had no other choice but to sign their paperwork and pay up. To make things worse, before we agreed to pay, we called customer service and talked to a gentleman who said they would work out more fair payment terms the following day. He convinced us to pay and reassured us that Ori would work with us to reimburse us. I guess it was stupid to believe the guy, but we felt better after talking to him and were anxious to get the move over, so we allowed it to continue.

Of course customer service would not help us at all the next day and I can't even get a call back from the owner, the supposed decision maker on these matters.

The customer service manager claims we did not read the contract closely enough because it states there will be extra charges for packing and packing materials. She said I should have known to ask about the cost of each of my belongings, like mattresses. I don't think the average person knows how a moving company packs mattresses or assumes there would be extra charges for this, and never would one automatically know that moving 2 mattresses and 2 box springs would cost $120. It should be their moral duty when providing a quote to run through charges for common household items. And where are they buying these packing materials? Since when does tape and bubble wrap for a few items cost $349?

Additionally, the movers were an hour late and I waited at my new residence for 2 hours because they got lost. They called and asked me to find them at a shopping center, which I did, and when I arrived, I waited again because they were having lunch.

The head mover told me that he is very used to dealing with upset people once he runs through all the charges with them, since no one expects them. It's pretty clear that they are scamming everyone!

Please help me! My siblings and I were/are in the process of relocating our 66 year old mother from Bainbridge, Georgia to a Senior Facility in East Orange, New Jersey. Reason: Our mom is getting older, getting many ailments, on a fixed income and needs the help and care of her 6 grown children and grandchildren (who all reside in New Jersey). We needed a way to get her furniture and other items from Georgia but at an affordable rate (within her SSI budget). After several weeks of sorting through the best estimates, we decided to go with Advantage Van Lines @ Paterson Plank Road in Union City, NJ. I spoke & e-mailed back and forth with Eddie who I explained this entire situation to. He agreed to have my mom's items in Jersey in 4 days for $897.60. The movers picked up my moms things in Georgia on Friday, September 11, 2009 at approximately 12noon. They charged her $163 extra for boxes and $445 additional for weight. So far we have paid them $240 deposit prior to any pick-up and my mom gave them $300 when they picked up, totaling $540. As of today October 1, 2009 my mom's things haven't been delivered.

BTW: She wasn't moving much, no living room set (two sitting chairs) no bedroom set (one mattress), no kitchen set (3 kitchen chairs), mostly boxes of clothes, personal items, heirlooms and photos.

They won't respond to my e-mails and keep promising different dates for the delivery (over the phone). Now they claim they have 7-14 business days from the time of pick-up and although I was promised 4 days (between September 15-16 2009) I have to wait 14 full days. Fourteen full days on my calendar means that they had until today to deliver. I haven't heard anything from them.

On 9/21/9 I contracted New World Movers of Hackensack NJ to move my mother's belongings from Jackson, NJ to Bordentown, NJ. The phone-quoted rate was $85 an hour for 3 men, the truck and a minimum of 3 hours of work. When I spoke with the representative who assisted me she mentioned that packing supplies were an additional fee. My sister and I had packed most of the boxes already so I didn't expect a large amount of packing supplies to be needed. We ended up needing three garment boxes - which we packed ourselves -- and one lamp box. (they provided two, one was filled with paper only when we :"unpacked" it. It was certainly not explained that wrapping the furniture in cloths counted as "packing supplies". I understood packing supplies to be boxes, paper or bubble wrap, tape; of course, of those, they used OUR bubble wrap and tape up before they used their own

Once the truck was loaded the foreman of the job came to me with a price of over $2000. I asked what the amount represented, he told me he was estimating hours for the move, the packing supplies and other fees. He talked about long hauls and steps. When I booked the move I stated the apartment was on the second floor, there was an elevator and the apartment we were moving to was on the 3rd floor but there was an elevator. She did not inform me of additional fees for steps -- $75 per man per flight! I asked the movers to unload the truck, said I didn't want pay over $2000 for a local move. The foreman informed me that I would still be responsible for $85 an hour for the time they had spent and for all packing materials which alone were over $745!! To unload the truck, it would cost $1000 and I wouldn't have moved. The foreman suggested I call the company and speak with a manager. I called New World Movers around 3:30 pm and was informed that all of the supervisors were gone for the day and I needed to resolve my problem with the foreman on site.

I paid the $2000 for the move as I needed to have the move completed. I am missing an antique chair from the move. I have called the company multiple times and have been speaking with one of the supervisors (perhaps owner) named Adam who continues to tell me he will send out my chair but has yet to do so.

The following narrative explains the interaction I have had with Omega Shipping since 7/31/2009. As you will see in this document, Omega Shipping has leveraged duplicitous and unethical methods to force me into (1) paying exorbitant fees and (2) working with an international firm that is attempting to charge even more fees to retrieve our property.

In July 2009, I contacted several firms regarding an international move to Budapest Hungary from Las Vegas Nevada. After speaking with Hillary C. at Omega Shipping, I felt as though this firm offered the best service and value for a door-to-door move, even though Omega Shipping refused to provide an on-site inspection and estimate. This should have been my first clue this was not a company to work with. I was told they would handle everything including packing our belongings in Las Vegas Nevada, the international shipment, and then a contracted local firm would clear our belongings through customs and deliver them. The quote I received on 7/29/2009 was for $6450. On 7/31/2009, I signed the quote, Omega Shipping's Agreement, and paid a $1500 deposit.

Our move was scheduled for 8/17. On that day, local movers were to pick up our property, pack it, inventory it, and remove it for international shipment. Until 1231am on 8/17, we had not been contacted by the local movers and after calls and emails, received an email from Hillary C. stating the local movers were in fact going to arrive. On 8/17, three individuals arrived, none of whom spoke any English, packed up our property, put in on a truck and left. There was no receipt provided and no itemized inventory given to us. We were scheduled to fly from Las Vegas to Budapest Hungary the next day, 8/18.

After 10 days, I received an invoice from Omega Shipping for $11450.06, $5000.96 more than originally quoted. I was told the shipment was much larger than expected. I had no verification this was accurate. There was no way for me to say, "Yes, you're right, it is much larger than we thought it would be." I was unable to dispute any allegations. Furthermore, I was already in Hungary. There was not anything I could do to terminate this relationship with Omega Shipping and use another moving company. I was essentially extorted into paying an extra $5000.

On 8/31, I reluctantly wired the funds to Omega Shipping- they would not accept any other form of payment, which is to create a scenario where there is no way for me to recoup those funds if there are problems with the move. This is a deceptive business practice which should be investigated by the Attorney General's office. I was told our shipment would take 2-3 weeks, however, our container did not leave the US until 9/10, three weeks after it was picked up, and is not scheduled to arrive in Germany until 10/4.

In Hungary, we were passed to another firm, EuroMove, who was to handle the shipment from Germany to Budapest, and deliver it to our home. EuroMove began stating that we were supposed to have been given detailed inventories, so exact that we should know exactly what items are in each box. At no time did Omega Shipping tell us this needed to happen, nor did the movers in Las Vegas create these precise lists. EuroMove stated that it was standard procedure to have these lists and that Omega Shipping was negligent. Because of this failure, we will be subject to much higher customs fees, as much as 300% of the value of our property.

Over the next few days, EuroMove began asking for us to sign countless documents, including several Powers of Attorney. It is public knowledge that many businesses in Hungary utilize deceptive practices to inflate charges; we did not want to sign these forms and provide color copies of our passports, ID cards, Social Security cards, etc that would make identity theft very easy. There was no way for us to be sure our information was secure or how it was going to be used, especially if numerous Powers of Attorney were signed. We did not know this company and had no reason to trust them.

As a precaution, we visited with the local Hungarian Customs officials to discuss the matter. We were given very explicit guidance that was contrary to everything stated by EuroMove. Immediately I contact Jeanine B. at Omega Shipping. Her response was that we should contact the local company and handle it ourselves. This answer was unacceptable. Hillary C. responded to my email stating she wanted to discuss the matter over the phone. Having pre-existing knowledge that 90% of the things she said over the phone were inaccurate, I wanted everything in writing via email. Both Jeanine and Hillary refused to comply.

We then began to receive invoices from EuroMove. First for 300 Euro and then there were implications that we would be seeing even higher charges to bring our shipment into the city limits. Hungarian Customs officials told us this was an attempt at fraud. Again, I contacted Omega Shipping and again Hillary Cammer said she would only discuss this matter over the phone. This was unacceptable.

I was also told that this Terminal Fee was not included in our all inclusive, door-to-door service. On the phone, Hillary said that once I paid Omega Shipping, I would not be charged another penny by anyone, with the exception of customs fees. However, after my property was picked up, I received an invoice stating that several fees were not included. Again, Omega Shipping was in possession of everything I own and changed things knowing there was nothing I could do.

I sent out another email, this time to both Omega Shipping and EuroMove, stating that I was not satisfied with EuroMove and wanted Omega Shipping to utilize another local firm for this portion of our relocation. I was then directed to Mr. Boaz A., President of Omega Shipping, who said he would refund us $2300 but that we would be on our own to get our property from the German terminal to our home. I explained to Mr. A. that this entire catastrophe was unacceptable and that I would not allow him to leave us high-and-dry without our belongings; that we had a contract for him to provide services and that if he failed to do so, there would be legal ramifications.

Mr. A. would also have me believe that EuroMove is asking for documentation per Hungarian regulations. As previously mentioned, this is not accurate, which initiated contact with Omega Shipping. I contacted Omega Shipping because I was told by local officials in Hungary that EuroMove was not following the law. In fact I was told that at best they are ignorant and have no idea what they are doing, at worst they are trying to scam us. Mr. A. responded to my emails by saying that he would no longer deal with me, but only our attorney.

It is now 10/1, I have no property, am at the mercy of a company that has been leveraging deceptive practices since Day 1, who has subcontracted my relocation to a company in Hungary who is obviously dishonest, and now refuses to take responsibility for this situation.

Omega Shipping has leveraged our personal property as a means by which to obtain fees and payments from us under duress. Their refusal to provide guidance or statements of any kind via written correspondence proves guilt. Obviously, they do not want make any promises in writing that could be used in future legal activities.

The fact Omega Shipping is coercing me to utilize a company I know is attempting duplicitous activities is incorrigible. Even worse, they are trying to turn the tables on me, as if any of this is due to my actions. I paid Omega Shipping in advance and have little recourse outside of a court to retrieve my payment. At this point, I may never get my property. My only fault is entering into an arrangement with Omega Shipping.

I am not alone in my continual problems with Omega Shipping. Recent online searches have yielded hundreds of results where countless individuals have noted their horrific experiences. All of these complaints also mention Omega Shipping's method of low quotes and high invoices once property is no longer in the possession of the owner. These entries also note Hillary C's unethical actions, Boaz A's dismissal of customer issues, and all-inclusive door-to-door moving packages leaving the customer with thousands of dollars in additional fees in order to retrieve their property.

I am not naive and understand that an international relocation is a long and arduous process. However, I signed an agreement with Omega Shipping in good faith; I assumed they would look out for my best interests, especially given the amount of money involved. I assumed they would fulfill their end of the agreement and actually deliver my property without duplicitous actions. I was wrong.

7 weeks into my move, I still have not received any of my property. I may not not ever receive it without paying additional fees. I was coerced into paying $5000 more than I was quoted. Due to negligence by Omega Shipping, I may also be forced to pay higher than usual customs fees.

My movers were supposed to be at my apartment in Norwalk, CT between 11-12 on September 28th, 2009.. I had to call at 12:45 to find out where they were because no one called me! Chris, the office manager, called me back at 1:15 to tell me that they will not be there till 3! Then Matt called me at 2 and said they were on their way and told me that he had three guys in the hospital and he couldn't worry about my problem now. The other guys and the truck were held up at a move and would be to my house when they were done.

Matt said that this was the best he can do if I still wanted them to move me and that he wasn't compensating anything for them being late and no phone call. When I told him that this was horrible customer service he said then you know what you need to talk to Customer service and he patched me over to Chris. Both of them were nasty and rude to me and would not be compassionate about their wrong doing. The movers showed up at the house at 3:15 coming from Milford CT - Norwalk CT it took them an hour, so that meant I had two and a half hours to get my apartment moved to my new house which is 1.5 miles away.

My husband was with him, which wasn't the best idea because he messed up a lot of things for them. But when I went to check the apartment they left alot of things there, including the bottom box spring rails of my bed, sofa table and my two big planters and TV. I went to my house and freaked out! I wanted to be compensated and all the rest of the stuff left at the apartment bought to the house like it was suppose to. I was very unhappy and was trying to fix the mess that my husband created with the furniture being put in the wrong rooms, which I then helped them move to make some time up.

My dad came and got me and told me they weren't bringing the rest of the furniture in till I paid them all of the money that was due on the bill. The office was afraid I wasn't going to pay them for them being 4 hours late and forgetting stuff at the apartment. I paid them in cash with tip and I offered them an extra $100 to go back to the apartment and get the rest of the stuff that was on my contract to bring to the house.

At first they hesitated then accepted the cash. I told them to tell their boss they got stuck in traffic, so they wouldn't get in trouble for going back late. They said ok. I went inside to get my keys which I had a hard time finding. I went outside and they said their boss called and they had to leave to go to a job in Westport and help the other movers. I was very unhappy and disappointed.

They didn't put my mirror on top of my dresser due to the fact the screws that they took out were in their toolbox back at the apartment. They didn't screw in the hutch back on the server, the crib wasn't put together and the BBQ was left under the deck. When I called the office at 6:30 and spoke to Matt and expressed how upset I was he told me he never called the guys to go to Westport and told me if I had complaints take it up to the Attorney General. He then transferred me to the office manager's voice mail. I left her a message for her to call me back by 9am the following day. She never called me.

I had used Collegian Movers 6 years ago and never had a problem like this. I thought they were great and professional that I recommended them too many friends and family which they all used them. I had expressed this to Matt when I called for a quote and he gave me a better price and said I would get VP special and treatment. This was not at all VP treatment! This total move cost me $900 which includes losses. I want some of my money back for the loss of time and rental and gas for rented van.

Tulip Bio Med hired on August 10, 2009 Starving Students Moving Company to move our company to another location in San Diego in which Burgoon Paid Starving Students $999.88 and signed a credid Card Voucher to Starving Students Moving. Burgoon asked me if I could give Starving Students a small additional payment on August 11, 2009 I agreed.

On august 11, 2009 I met the movers and was asked for my credit card Chase. I asked why the amount was higher than $100.00 it was our policy. I gave my credit Card. The Movers were a disaster. Three times telling me the company does not pay them well and would need a large tip. During the move the movers dropped a desk and shouted thats Ikea it is not worth much. At the final destination the movers were loud, vulgar and disruptive. Two medical companies downstairs complained about the movers behavior.

Most of the items were thrown in the front office and scattered. As I complained the movers said were tired. How about the tip. I went down stairs to there moving truck and received an invoice, I refused to sign. I asked for the companies Manager Larry F., who could not come until August 12th.

I met Larry F. at the new office at Kenyon Street. The Manager of the building was present and advised Larry F. his moving company was not allowed in his building. They had done exterior damage and there vulgarity had caused two tenants to complain about the movers. Manager Larry agreed not to charge my credit card and give my paper work from the credit card back to me and reduce the amount owed to $98.58 in which I paid in Cash.

On August 14, 2009 a credit card from starving Students $312.84. I contacted my credit card company to refute the charges,they asked me to try to resolve the dispute and keep a record. I contacted Kim N. VP operations of Starving Students and explained what happened, she advised me to contact San Diego Office Derick E., he advised me Manager F. was not with the company.

I reiterated the same events. Derrick promised he would resolve this matter by September 23, 2009 Derick did not contact me, so I called him back, he needed a little more time. I talked to Derrick at 2;55 P.M and wanted to talk To President Burgoon and Dori our sales manager. I told Derick I would call him with the telephone numbers. I contacted Derick two minutes later and was advised Kim N. would handle the matter.

Today September 24, 2009. She would give me a call back by 2;00 P.M. A new person Jozy G. started asking the same repetitive questions and stated the movers did there job and refused to take the credit card charge off. As a Consumer I am angry and no Consumer should have to endure this dishonesty and bad behavior.

They had been flown to Kauai (from Oahu) to pack up my home PROFESSIONALLY, and supposedly, I was to have up to 30 boxes packed. They threw all my precious and semi precious items into a few boxes (tall dish/kitchen boxes), and nothing was wrapped or protected. Understand, this is 3 level house. I sold off most of the bigger pieces and a 20ft container was guestimated for the rest of the household furnishings, and the additional boxes. The boxes the movers packed was NOT professionally packed.

My furnishings were wrapped in thin, shrink wrap, black plastic, and although they told me the furniture would get wrapped in protective blankets, it was not done. Thereby, my Teak, my oak, my rosewood furniture, was crushed along every leg, and from every angle. The tops of dressers were gouged and scraped, and all four corners of every table top crushed in. My hutch was collapsed along the bottom corner supports, and I had quite a few stolen items as well (oil paintings, DVR, Outdoor Canopy/boxed/brand new, my husbands grandfathers chest, and antique lamp my grandmother gave me, etc). This is the small list I am giving you, but there was so much more that was lost and or destroyed.

When I booked the household, I also booked my truck. The thing is I purchased the insurance for full replacement coverage at thirty thousand dollars for my household. Luckily, my truck was covered by my Individual Insurance policy, and it arrived in good shape by MATSON Shipping. I took pictures of the Household damages, WHILE the furniture was being moved off the moving van in San Diego, and into a storage unit. We are in escrow in San Diego to purchase a new home, which is why we placed our items into a storage unit.

The lies and deception run deep with this transaction. I was promised my TRUCK would ship into San Diego. At the last moment, I rcvd an apology, and an explanation that the truck would be arriving in Long beach instead. I was offered an option of booking with another carrier at a much higher price due to the last minute. I kept things as is as I was leaving the Island soon, and it would have meant trying to find another location to stay.. rental car, etc.

I was told my furnishings would stay within the shipping container until delivery, but everything was transferred to a moving van for transport to San Diego. The Household furnishings was supposed to arrive in San Diego as well. This didn't happen, everything went to Los Angeles FIRST. NOTHING WAS AS WAS WRITTEN ON CONTRACT (Except payment).

I informed the original Booking Agent (Nicole) about what had happened to my household items, and she referred me to Maria. I was emailed a sheet about the Claims Process. It took me two weeks to compile all they asked for, I sent in over 80 pictures of my damages (including photos of my new bed that looked like it had been dragged through oil, and across asphalt. The corners were filthy and stained/torn). The side of my NEW recliner was crushed in and there was oil spots and asphalt stains along side, bottom, and a foot print? along the cushion back. It was filthy and nasty looking as well.

Never assume if you have purchased insurance, it will be honored. One day after the Claims Process people(ANTHEM Claim Management LLC) rcvd my huge packet, my claim was DENIED. I am here, on these WEB PAGES.. to let others know how vulnerable we are, and how easy it is for the Moving Company Industry to take advantage and misuse the power they carry, when we hand over our precious items. I intend to write, write, write about my experiences concerning the above listed Companies.

I intend to file complaints with every Watchdog Agency, every Federal and State Agency, ANY Organization or LAW FIRM willing to involve themselves in changing the way ALL Moving Companies operate. WEST POINT RELOCATION, ALL POINTS VAN LINES, INC (ICC-MC NO. 382138 & U.S. DOT No. 872252), and WALTER Van Lines (US DOT NO. 872252) will assume responsibility for the horrible handling and packing up/damaging of my household items. The theft of my precious items are irreplaceable, and some of the broken items are antique and one-of-a-kind. This is AS BAD as if a stranger had broken into my home, stolen many precious items, and then trashed what was left behind and my husband and I footed the bill! WHAT IS WRONG WITH THIS PICTURE?

The above MOVERS (and countless others) are counting on the consumer (You and Me) to give up, and walk away wounded. Most people are out of money after a big move, and they give in, but I NEED JUSTICE! I received over $5-7500.00 in damages, and probably $2500.00 in loss/theft

My family has been unfairly charged for extraordinary moving expenses, been treated unprofessionally and unfairly by Guardian Cargo Logistics Moving company (aka Guardian Moving and Storage), which took 57 days to deliver our household goods by the delivery date promised of less than 25 days. My original binding quote from Guardian Cargo Logistics says: Volume Additive: $0.00 per Cubic feet. On moving day, they said I was over by 270 cubic feet and was going to be charged an additional $2,200. This unexpected fee has caused me to be late paying bills, unable to pay move-in deposits and for medical prescriptions and even stripped my family's food money to NOTHING! This was just the beginning of poor customer service.

On 07/02, when my Debit/Credit card was first charged $6,395, the employee, Chris Brown, blocked my card because he tried to run multiple transactions, and even sent my complete credit card info, including V-code to me via email, this was UNSECURE! I had to then take steps to make sure my card was not fraudulently charged due to his actions. I was lied to about the delivery date. Items were picked up on 7/24/09 and was notify in email and verbally from C. Brown that it would NOT take any longer than 25 days to deliver my items to my new home. Deliver was on 9/18/09, almost two months later, and 1 month beyond the promised date of 8/18/2009.

I also was not supplied with a readable copy of the contract I signed on moving day, or the papers I signed upon delivery, which included documentation of damaged goods (Is this illegal?). I was promised great customer service and proactive communication until my goods are delivered, but this has not been the case since I paid my original invoice! The company refused to answer emails or return calls many, many times and when I was able to get a hold of Maxine on the phone in August, she promise my goods would be sent in the next container, but it never happened. The container from Seattle to Oakland was shipped from Seattle the day after pickup, so my goods were stored in Oakland from August 1st until September 8, 2009, and on Oahu from September 8th until September 17th.

There was NO proactive communications from the company, other than to call and get my first payment! I even had to call and be stressed about delivering my car to Matson and find out when movers were going to show up to pick up my belongings. The Guardian website says statements, which is simply are NOT true and misled me into thinking I had found the perfect company to move my belongings!
While I have been as nice as possible and even patient during this EXTREMELY stressful situation, I explained to both C. Brown and M. Luna several times about the hardships that my family is going through because of the delay and added charges. I feel like I was scammed, and have had numerous false promises and lies.

Throughout this process, I phoned and emailed written complaints to Maxine and even to her boss Lior about my issues and concerns, and never received improved customer service. Using this company and entrusting them with my belongings has been nothing but a nightmare in every way.

When the movers showed up on September 18th, I brought up the fact that I was being overcharged, and the Foreman insisted that I pay the $2,200 for the 270 cu ft. in order to receive my goods, therefore holding my household goods hostage! I explained that I do not owe the full amount since I was being charged 270 cubic feet overage, and was clearly being charged too much. He refused to call anyone in the California office to help me out, and when I finally got a hold of Maxine, she reaffirmed that Young Brothers was lying to me and that I owed the amount due of $1,200 (not $2,200).

The foreman was rude and harassing until I paid him $2,200. He said he was going to charge me for indoor delivery (another $1200 - verbally on many occasions, C. Brown said that my goods would be delivered indoors) and $300 for each flight of stairs (I live on a second floor, and the foreman insisted that to my second floor apartment was 2 flights of stairs! My contract clearly states that one flight is included). Due to the hassles, I asked a friend to help move in boxes from the front door, so we moved in most of the boxes and moved heavy furniture so the foreman would stop complaining.

Upon delivery of my goods, some of the goods packed by Guardian were damaged: A new 40" LCD 1080 dpi TV is cracked, my daughter's headboard and queen box spring mattress was cracked beyond use and my nice wooden furniture is scratched. Almost all of my dishes were broken, and there is a missing piece and HEPA filter to my Dyson vacuum that leaves me without a working vacuum. I have only begun to open boxes and find out what other damage there is. The moving foreman told me to call (800) shown at the top of the contact, and is a disconnected number!

Before the movers left, a neighbor stopped by and said he had found my credit card receipt on the ground! Again, another careless breach of my credit card, which made me go to my bank and block my credit card from unauthorized charges! I feel that due to the circumstances around this service (delivery date breach, poor customer service, not delivering directly to my island when the company was aware of the circumstances, overcharging me for cubic feet that is not able to fit inside a 20 foot container, and the extreme stress that this has caused my family), Guardian should refund AT LEAST half of my bill of $6,595 (minus $1,000 for successfully shipping my auto, which was included in this price), plus the entire bogus overage amount charged on move-in day of $2,200 since my original BINDING quote said Volume Additive: $0.00 per Cubic feet.

Hurricane Movers has been cheating customers with moving cost. I was given a written binding estimate of a guaranteed flat rate $1800 on 04/02/2009 by Hurricane Movers. Upon pick up, they didn't inform me any price change, but when my shipments were all in their control, they forced us to pay $2285 to have our shipments unloaded. (Before paying the driver on 04/13/2009, we had the driver signed the statement explaining that we were forced to pay extra against binding estimate.)

Hurricane Movers is unreliable and unprofessional. Lots of our furniture were damaged and 4 boxes of shipment were lost. Hurricane Movers conspire with Anthem Claim Management LLC to cheat customers so the customers will never receive the settlement Check. They asked us to file a claim with Anthem Claim Management LLC, and we did so and kindly accepted the settlement offer for the lost and damaged items, but never received the settlement check. I emailed them many times about the settlement check, but they chose to ignore it.

Hurricane movers overcharge us $485 against binding estimate. The value of the damaged items is $9450 and the value of the lost items is $2180. Anthem Claim Management only propose settlement of $153 based on the weight of 255lb.

I hired this company to move me from Texas to Pennsylvania. From the beginning, I explained my company was moving me so, he would have to accept a credit card or wait until my company cut a check. Also, not only did I have my items listed in a move detail, I e-mailed him and explained I had a lot of things. He agreed to all. He was late picking up my move, hired his helper off of craigslist (so now I had a stranger, non-bonded person in my home handling my items), he could not process my credit card because of his equipment so agreed to a personal check.

Four hours before delivery, he announced he would not accept a personal check and that the move would cost hundreds more dollars and he would not off load until it was paid in full. He also threatened to put my items in storage (who knows where in the country he meant) if I did not pay in full and the additional amount.

I did pay in full for fear of not receiving my items and, when I discovered damaged items, he refused to return calls or, in the only e-mail, accused me of not packing properly and that the items were damaged prior to the move (a weedwacker, vaccum, dishes and tv which was not wrapped and put against the steel sides of the truck).

During my move of June 26, 2009, a floor lamp of minewas damaged and dented. After several calls to Kathy and several faxes ( so that I can prove I contacted her, I still have no claim form. I want to settle this amicably, but I am getting th brush off. The lamp is a Stiffel floor lamp and sell on line for $229.00. All I wanted was enough money to have mine fixed. I expressed this to Kathy when I spoke with her.

My movers were two good men who did a good job but I am irritated that they left the lamp like that for me to fing! NOW, I can't get a response from Ryan at all. What do I have to do? I don't want to take this to small claims court, but I will if I can't get a response.

I have used Ryan Moving several times in the past years. I have been satisfied with their service and have never said anything about chipped furniture or small breakages, but this is different. This is an expensive lamp (to ME) and I feel badly that it was the one thing that got damaged.

I hired Budget Van Lines, a broker that schedules moves with A-Topp's, to move me from New York to Louisiana on August 8, 2009. Budget Van Lines, A-Topp's and I scheduled a pick-up date and time, August 12, 2009 between 2pm and 4pm. A-Topp's showed up two hours early, threw the stuff I had not finished packing into boxes and charged me extra for doing so, though I did not request this service, nor did I need it (had A-Topp's showed up during our predetermined, agreed upon pick-up time).

Our written contract indicated that A-Topp's must make the delivery within 2-14 business days from the date of pick-up, which at the very latest, would mean I would receive my delivery by September 1, 2009. At the time of pick-up, A-Topp's said I'd receive a call with an expected date for delivery within a few days and that I should likely receive my delivery between Aug. 17th and 21st.

No one called.

I called A-Topp's on August 15, 2009 to ask for the expected date for delivery, A-Topp's assured me I'd receive a call by Aug. 19.

No one called. I called A-Topp's on the evening of Aug. 19 to ask for the expected date for delivery. A-Topp's provided me with Aug. 24-27 as the expected date for delivery; A-Topp's said I'd receive my delivery "no later than Aug. 27, 2009--and a call by Aug. 22, 2009 with a specific date. No one called.

I called A-Topp's on Aug. 23, 2009 for the specific date and time. A-Topp's said delivery would be 9-12:00pm on Aug. 26, 2009. By 12pm Aug. 26, 2009, A-Topp's had not made the delivery and had not called. I called A-Topp's at noon and was told "you will not be receiving your delivery today." A-Topp's provided no further information. A-Topp's promised to call later on Aug. 26, 2009 with more information.

No one called.

I called A-Topp's at 6pm Aug. 26, 2009 and was transferred to dispatch, neither customer reception nor dispatch provided any information. I reminded A-Topp's of the verbal guarantee of delivery (Aug. 27, 2009) and the deadline according to our written contract (Sept. 1, 2009). During this conversation with the alleged owner/manager of A-Topp's, Eric/J. Bell, I was mocked, yelled at, yelled over, spoken to abusively and inappropriately, hung up on, and when I attempted to call back to resolve the expected delivery date issue and find out any information regarding the security of my property, my call was intercepted, and I was hung up on again.

I called Budget Van Lines to report the delivery problem with A-Topp's on Aug. 27, 2009. I was told that the delivery truck was "broken down in Georgia" and that it would either be fixed and on its way or that A-Topp's would send another truck to retrieve the delivery and bring it to my home by Sept. 4, 2009. I sent a follow-up email on Sept. 2, 2009 to Budget Van Lines when I still had not received a call from A-Topp's or Budget Van Lines confirming delivery.

When someone finally answered the phone at A-Topp's on Sept. 4, 2009, A-Topp's said my delivery was towed back to New Jersey, no further information was provided. Each and every contact I have made with either A-Topp's or Budget Van Lines since A-Topp's picked up my move has occurred because I called. No one at A-Topp's or Budget Van Lines initiated contact with me.

I called Budget Van Lines and A-Topp's daily from Sept. 4, 2009 and finally, on Sept. 10, 2009, I was told that my delivery should arrive on Sept. 13, 2009 - one month and one day after the original pick-up date and thirteen days past the written contract deadline. I called A-Topp's early on the morning of Sept. 13, 2009 to find out when the truck would be arriving. A-Topp's told me it needed to make contact with the driver and would call me back in a few minutes. One hour later, I called A-Topp's back and was told "the driver must be sleeping, he is not answering his phone. I will call you once I have heard from the driver." A-Topp's did not call me back. I called every hour on the hour until 10pm and no one at A-Topp's answered the phone.

On the morning of Sept. 14, 2009, I called A-Topp's to find out what had happened to the MIA driver and truck and was told that the truck would arrive at my home by 1pm; A-Topp's tracked the truck with GPS and found it to be 2 hours from my home, it was 11am, Monday, September 14, 2009.

At 1:45pm the same day, when no one had called and no truck had shown up, I called A-Topp's. I was told by an operator the owner/manager, Eric/J. Bell, was unavailable to speak with me and that the truck would not be delivering to my house. No reason was given, but A-Topp's promised me, yet again, that first thing the morning of Tuesday, September 15, 2009, I should receive my delivery.

At this point, one month and two days after Budget Van Lines scheduled A-Topp's to pick up my move, I have no reason to believe my property is secure or that I will ever receive it. I paid Budget Van Lines $199 in a broker fee and $316.45 in deposit, as well as $474 to A-Topp's for the initial pick-up. Everything that I own is currently in the possession of A-Topp's except that which I have acquired while waiting for my delivery, my cell phone and laptop and some clothing.

Therefore, I am at an economic loss of $989.45 and the cost of all of my possessions that are currently missing, which equal an estimated $3,500 not including my professional/confidential work. I have missed several full days of school and meetings related to my work and school waiting for A-Topp's to deliver. I have run up a $310 phone bill attempting to find out what happened to my delivery, between calling A-Topp's and Budget Van Lines.

I have paid $750 rent for one month during which I have been sleeping on the floor (not sleeping at all) and unable to utilize the kitchen because I have no cookware. I have been terribly inconvenienced with promises that are consistently broken and two companies, Budget Van Lines and A-Topp's, which have been non-compliant with our contract. I cancelled my credit card so no further charges could be made to my account.

We have decided moving out from Dubai back to Germany in May 2009. We got a lots of offers and an offer from a German Moving Company called NAVTRANS and the Partner in Dubai was AMI MOVERS. On the day of packing i was in Germany and a friend of mine was taking care in our House in Dubai. Everything got packed, loaded and shipped.

The Container came to Germany and with the Container the surprise. The German Moving people brought the stuff to our House in Germany but we couldnt depack everything because our House was under Renovation so that a part had to go in the basement and the other part under the roof in our House.

The Weekend after the delivery we started to open the boxes and the Nightmare was beginning. Normally you have a moving box where you will find screws for cupboards where is mentioned what is where for but in our case it was an ikea back. All screws thrown inside without any note. We had at this time 3 huge cupboards for Cloths, several Sideboards etc. Espressomachines where thrown incl water into a cooling box so that they started rusting and both machines where full of fungus.

Our Huge American Fride was only wrapped in Paper so that you can imagine how the doors looked like. One sideboard they have transported in one peace. They must have thrown it in the container because when we depacked the same all screws and holders of this sideboard where broken. Glasses were packed with huge plant pots, glass shelf where packed only in paper (no air bubble foil) with legs of a table.

The list of broken items is very long. Actually approx 80% of the goods were either broken or demolished. 875 Euros out of approx 8500 Euros we paid only to a carpainter to get our Cupboards done. Rest like the Espressomachines, lamps, lamp shades shelfs we had to repair or to throw

Cactus Moving broke, cracked, scratched, or bent most of my items that were not contained in boxes. It was the worst moving experience I've had, and I can't imagine one worse. There were 4 hispanic gentlemen; one didn't speak English... the "do not drop" and "do not stack" neon flyers on well-packed boxes containing crystal and china were hardly noticed, resulting in cracked crystal ware, presumably from being stacked or dropped. Although my 4-drawer filing cabinet was on my preliminary list of items, I wasn't told ahead of time that the contents need to be packed separately in boxes, and that they wouldn't just remove the drawers (other companies moved the whole cabinet, or just removed the drawers, but I appreciate the issue of liability) so the guys had to scurry around and pack the contents of all 4 drawers in the equivalent of about 10 empty boxes I coincidentally had available.

Upon arrival at the new place I asked if they needed anything to drink, and "Paco" asked me to go to the store and buy them some soft drinks; it was clear I'd be paying; I didn't. But I supplied them with plenty of water. I witnessed 2 guys break my bigscreen TV, after they'd carried it up the 3 floors, they were heading into the apartment with it, and instead of carrying it only 2 more feet, they put it down on the raised metal rail of the doorway's threshold (I thought they were resting) then began shoving and pulling the TV as hard as they could until it cracked loudly, and a big chunk of wood went flying off from the bottom. I told the "supervisor" "Paco" about it, and he said in a condescending tone, "It doesn't matter ma'am, it's just a stabilizer" as if I were an idiot and he couldn't care less.

My torchiere lamp is now bent into somewhat of a clamshell shape, a vintage suitcase (family heirloom) from the 50's or 60's has a huge hole bashed into the front, lots of my furniture has deep scrape marks where other items apparently were set directly on top with no moving blanket placed between during the move.

Upon arrival at the new place, most of the moving blankets were still stacked tall in the rear of their truck, and I saw very few in use amongst my items which filled their huge truck, as if they didn't want to bother to use the blankets. They'd planned the loading of the front of the truck so poorly that when the truck was full to the back, several of my belongings were still in the old apartment, requiring them to make a second trip for 1 small mirror they agreed to move.

While they were at the old place for the mirror, I literally begged "Paco" to get some of the other items they were supposed to have gotten on the first trip, and he spent countless minutes making excuses that were senseless to me.

Finally, they started moving some items, but instead of getting the large, heavy boxes and awkward, hard-to-move items, they got a few easy things, including little boxes only a few inches in circumference for which they charged me $2 each. Consequently I was stuck with several car loads of heavy boxes and big, awkward items which I had to move myself, over the course of several days, from a second floor apartment to a third floor apartment, which the 4 gentlemen could have taken care of in 20 or 30 minutes with their truck.

It occurred to me that maybe the reason for the stalling was that they had another move scheduled, so I casually asked, and he responded yes, they were running late for another move. I did have more items than we'd originally thought to list on the preliminary items sheet, but throwing my belongings around as they did, it took them half the time as my last several moves did, even though I now had more belongings.

Several weeks later after I'd calmed down a bit, I corresponded with a Mr. Schemerhorn, who said he needed documents, receipts, photos, manuals, etc. of the items I'd like to file a claim on, and frankly I was so exhausted, sore and bruised from the move that I didn't have the energy to dig through stacks of boxes to find them. Later I did locate even the box with the manuals, I reported it to him, and I didn't get a response. I don't expect reimbursement since I waited so long, but I do wish to share my experiences with others.

it has caused a lot of stress and damage to our family as we have a son with aspergers syndrome which is very difficult to explain to him. this removalist has done this on many occasions and he is still doing it now. the name of the company is called Easymove and he keeps moving locations. he needs to be put out of business before he wrecks others people lives

These guys are the worse moving company ever. They showed up half an hour late, didn't speak to me when they came in. Then when they did speak to me they were just complaining and asking for something to drink. Then complaining when I had no cups....because I had already packed them. Then they went on a cigarette break, while on the clock and left there butts on my driveway. They forgot to move some stuff and then told me to take the rest. They left about 10 minutes before I did to get to the new house, just 30 minutes away.

They charged me for an hour of travel and I saw them stop into a restaurant to eat! WHILE ON THE CLOCK! Then when they were moving the stuff in they kept commanding me and my wife to do stuff for them. Then they just stopped moving, with my big flat screen TV in their truck, along with other boxes. They held them hostage and demanded I pay them in cash, even though I was told I could pay in credit card.

Now the quote was for 460, the actual bill, according to these guys, was 836. So I was suppose to come up with 836 in cash, just like that. After much arguing, they told me they would continue to unload the truck if I paid 60% of the bill right now. So I paid them 500 in cash. And you would think that they would start to unload the truck, but instead, they moved everything to the edge of the truck and said this is all that is left, now pay the rest.

So after about 30 minutes more of high stress arguing, and them not budging. I had to pay the rest, in cash again, to get my TV and 5 other boxes. If they just moved everything in and then asked to be paid there would have been no real problem and it would have saved about an hour....that they charged me for.

DO NOT GO WITH THIS COMPANY! If a van from NJ shows up with the name Just 4 Wheels don't go with them! THEY ARE RUDE, INCONSIDERABLE, EXPENSIVE LIARS!

Needed to move my stuff from a 10 x 10 storage unit in Las Vegas to Marysville Washington and pick up a couch, a chair and a recliner from my mothers house in Las Vegas and about 8 boxes of dvd's and blue ray discs. my mother decided to help me get my funiture and stuff to Washington. she was quoted for 1341.13 for the move.

So on the day they showed up to get my stuff from storage and loaded the truck the price jumped to 2500. after they got to my mothers the price jumped to 3000 and after they loaded the stuff at my mothers the price jumped to 4500 after all of this they had problems with there truck so they said they would have to transfer my stuff to another truck.

On the day of arival at my townhome the truck driver from another company droped off my stuff and brought to my attention that some of my things were broken, 2 dvd stands, a dresser and two drawers and a jewlery hutch.

after the movers left as I was un packing I noticed some of my stuff was missing from boxes of my personal stuff that I packed and know was there in all im missing about 60 dvds, 4 blue ray disks that they left me the packages but no disks, 5 adult magaizens, 12 adult dvds, 1 filing cabinet, 2700 baseball cards in albums, 5 silver dollar certificates, 3 2-dollar bills 1 and a half total collection of state quarters and God only knows how many 50 cent pieces, dollars pieces, silver quaters, buffalo knickels, indian pennys, hay pennys ect. was taken. they only left me the jar lid as a laugh in my face.

They even broke a baseball collectable of Jason Giambi something that I will not be able to replace easly. Not to mention that out of all of this I have to pay my mother back 4500 dollars for 3123 lbs of stuff to be moved from Las Vegas to Marysville Washington. There might even be more stuff missing or broken but I havent made it through every thing yet.

On Aug 7, 2009, I used All Around Town Movers to move my appliances to another apartment. They broke my washing machine and entertainment set and refuses to pay for it, and they also didn't give me a receipt after I told them they have to buy my appliance they broke, I also have witness and pictures of the washer and entertainment set. Also one the movers were rude and kept saying he did nothing wrong, he act like he was on drugs or something.

I have been calling these movers since the moving date which was Aug 7, 2009 about the problems I was having with the movers and the manager didn't seem to care. The company name is All Around Town Movers in Memphis, Tn 38108.

Call today Aug 26, 2009 still no anwers, but this time the guy stated that the guys who moved my appliance say the washer wasn't working, I never in my life heard of a company who broke your appliances and say it was already broken. These guys need to be sued for everything.

I found this company over the internet. I asked for a moving quote, I gave them a list of what was to be moved. They sent me a quote via the internet in the amount of $2600.00 and I accepted it in September 2008 and gave them a $100 deposit. It was set up for them to pick up on December 2, 2008. They arrived and loaded their truck. After loading the truck, I was informed that the price was going up to $8400.00. I said under no circumstances was I going to pay that outrageous amount.

They put my stuff in storage until I gave them some money. By the end of December 2008 I had paid them $2600 which is the amount of the original quote. I received many threathening phone calls from the movers. I contacted a company called Move Rescue for help. That is when I found out that the moving company did not have a license to transport. I contacted the DOT and reported the mover.

DOT contacted the mover and tried to negotiate my getting my belongings back. However I found out the mover did not pay the storage so I had to pay the storage $1000 so they wouldn't sell my stuff. The mover had no intention of delivering my belongings. So I had to wait until I could get some money saved up to contact another mover to get my stuff and deliver it to me. Because of this mover it has cost me an extra $3500 at least. I need some help on this please!

After half of my items were on the truck, the manager, Lisa and her crew director Angel arrived and started to quote us for packing charges, etc. We explained to her that her crew was 3 hours late and we have been inconvenience, not to mention that Tommy never told we that there were additional anticipated charges. She acted like she was throwing in the package materials for free but used only blankets instead, which are normally no additional cost, to wrap my breakables. The only items they did wrap were the flat screen TV and china cabinet.

It took them 4-5 hours to load the truck and the crew was unprofessional and rude. As a result of their tardiness and long moving time, we missed our wedding tasting. The travel time to our new residence was 45 minutes because convenient enough, they were finished around rush hour traffic and drove 50 mph. By the time they arrived at our new home it was 4:52pm. Although we request the driver to back into the driveway slowly, in an attempt to get their truck up our very steep driveway, the driver drove forward and rammed the huge truck at 35 mph up the hill and got the truck stuck and damaged the street in front of our home. Although they tried to blame us by stating that "we told them to do it," the officer gave them a ticket and called them idiots stating they should have known better as the moving professionals. At the same time the crew director Angel requested payment after showing us our new bill of $1100!

We informed him that we had only budgeted for the amount quoted and had checks only on the account that had that amount in it. They continued to refer to a contract I did not sign but my fianc signed although all of the items were mine and I was the customer. They refused to take our check although Tommy assured us that they accepted all forms of payment. The bank was now closed and we hadn't had a chance to get to the bank as we waited all morning for them and spent the later afternoon with the movers. Had we known before the drive to our new home, we would have had a chance to stop by the bank.

We made every attempt to resolve the matter with them. We offered, check, business check, American Express, Money Order, Western Union and an chance to break up the payments with half on our Visa and the other half on check. They refused it all and charge us for the time the truck was stuck in the street and no work was being done to move our items.

At about 8:30 pm and all of our options were exhausted, they eventually took our items in their truck and held them over night at their storage location. They refused to allow me to take pictures of my items on the truck and refused to give me a copy of the contract. The next morning Lisa the manager of the facility informed me that the new price which included holding my items over night was now at $2600! At this point she even refused the Visa/Master Card and demanded cash only.

This experience has been a nightmare and has cause major distress. This company is deceitful and gave misleading information with the intention of getting as much money out the move as possible. When the movers delivered my items there were missing items and move was incomplete. The crew even asked for a tip at the end of the move and when my fiance refused, they left without assembling a bed and an office desk because they said their time was up after arriving at 4:11 pm with a 3:00 start time from Norcross, GA.

They charged a trip charge twice even though Tommy the sales person I initially spoke to assured me they wouldn't. Our items had damages and the price went from a quote of $400 to 1100 to 2600!

My move occurred between the hours of 10:00 to 2:00 p.m., and the sum total I paid for C and D Moving and Storage's services cost me in the amount of $500.00. My mother assured me in advance that all of items being moved were fully insured. However, the moving crew did not take an inventory of any boxes or items I requested to be loaded onto your truck. They also did not provide me with any claim forms in the unlikely event I would need to submit a claim or claims to your insurance company.

During the move, one of [their] employees decided to roll my HermanMiller desk chair around on the cement and wedged it between the ground and the hydraulic lift on your moving truck. My former roommate and I observed this person's reckless behavior from my sunroom windows, and I promptly went downstairs to express my concern to Joey and one of the other men regarding the care and handling of my furniture.

After the movers completed the job, I immediately noticed that more of my furniture and personal belongings were damaged while being transported by moving company. I made several attempts to follow up with Mary or Henry whom I had been told are the owners of C and D Moving and Storage, Inc., and I could not get in touch with either of them for several days.

On or around Friday, May 8, 2009, I spoke with "someone" who informed me that [their] insurance company would not cover the replacement cost of my HermanMiller desk chair. This person also told me, "something can be worked out, but I am not going to reimburse you for your damaged chair. You're out of luck." However, he told me he would convey this information to Henry, and that he would contact me before the end of the business day.

This person never followed up with me, so I attempted to contact C and D Moving and Storage, Inc. on or around Tuesday, May 12, 2009. To my surprise, I finally had the pleasure of speaking to Mary for the first time, and she instructed me to send an e-mail to company itemizing the damaged belongings and furniture coupled with pictures. Mary also told me that she would take care of the damages after Henry had an opportunity to review the photographs.

Then, I received an e-mail on Thursday, May 28, 2009, from A. Sanchez and found a brief response to my petition to file claims for my damaged furniture with C and D Moving and Storage's insurance company. Henry apparently composed the electronic correspondence, and he advised me to contact him immediately on his mobile telephone to discuss this matter in further detail.

I placed a call to this person approximately one week after I received the message that he sent to me, and he screamed at me claiming, "none of this could have happened and from what you're telling me it sounds like the whole move went wrong."

I told him I would contact Macy's, the department store where I purchased my couch and love-seat, and have this establishment inspect these items for external and internal damage. I also informed him I would get a quote from Ultimate Backrub, Inc., an authorized retailer for HermanMiller products, to repair my HermanMiller chair, if at all possible, otherwise I would expect his insurance company to reimburse me for its replacement cost. I attempted to contact Henry one week later following our original discussion with regard to Macy's findings of my couches and my HermanMiller chair, and he never returned any of the phone calls I placed to him for a period of one month.

The settlement offer I am seeking from C and D Moving and Storage, Inc. includes the replacement costs of my damaged furniture, physical damage to Addison Building Corporation, my condominium association, and the repair made to my front door is the sum total in the amount of $2400.00.

Two weeks ago I searched for a moving company in order to move my furniture from Miami, Florida to my home in Kissimmee. I picked Mega Moving becouse of the flat rate quote they gave me. I told the lady (Kim that I had to move on the 31st of July and the lady I spoke to said they could pickup on that date for sure, then I called her again and told her that I had reserved the elevator of the building from 8 to 11 am on that date. She said they would call me the day before to confirm.

They did not call the day before, so I tried to call them but no one answered the phone. The next day I called and another lady told me that calling the day before to confirm was optional on their part and that they could not come untill later that day. Well they kept me waiting all day and did not get here until 5pm and my building mgmt. did not want to let them in. I pleaded with the mgr. and he did me a favor and let them in. They took 3 1/2 hours to load two and a half rooms of furniture and did not want to honer the flat rate and charged me another almost $172.00.

Now they will not deliver, they were supposed to deliver on Monday morning, they called and said now it was on Tuesday afternoon, then thay called and said thay would come on tuesday at 10pm then on Thurs at at afternoon and now they called and said on Friday afternoon.
All this time I have had things to do that I have not been able to do becouse of this.

They have wasted my time and ripped me off. I have wasted 3 to 4 days work and was charged 172.00 more than what they said. They also damaged the apt. door at the building that I moved from. on top of that I had to Pay 140.00 for a hotel room tha nite of the move.

We met their demands, and met the manager at the weighting station 40 miles away from our home. We were told his name is Tom, which we found out later was false. They weighted our stuff with three people in the truck and the weight was over our estimated weight, at that point they demanded more money. They told us that when the truck was weighed earlier, it had the three people in it. Although I was told by the sales representative, David, that they will weigh the truck empty with no one in it. They took our car and we agreed on $3000.00 fee complete with taxes and the payment for the car. We paid $1500.00 on June 11th on the master card.

One week later, on June 18th, the agreed upon date for deliver, we had not heard from the company. On that date, I contacted the sales department, my numerous phone calls and emails were never returned. When I finally got in touch with David, our sales representative, he told me our furniture will be leaving Houston on that day, Friday the 19th, one day after the promised delivery. I was offered no explanations from the owner Tom or manager Rick. I was told to deal with it. The owner also used foul language, hung up on me a few times and threatened that I will sleep on the floor if I attempt to contact the office one more time or if I attempt to contact BBB. These conversations continued over the following week. The company never offered any explanation to why the delivery is late or to whereabouts of our shipment.

The car was finally delivered on Monday June 22. I received a call from a different company telling me the car was in Jersey City, 2 hours drive from our Neptune apartment. When I attempted to contact Move Improve, they told me that that "sounds like it is my problem," and they will not try to solve it. I was met again with angry tones, threats, and foul language. At this point, I spoke with the car company, Roche Auto Transport, and they arranged for the driver to drive my car to the door. When the driver arrived at our apartment, he told me that I needed to pay $500.00 in check and drive him back to his trailer 30 miles away. I drove the driver back to his trailer and paid him with a check. At that point I was told by Move Improve Relocations and Roche Auto Company that Move Improve Relocations will take the $500.00 out of my remaining balance of $1500.00.

Our furniture was finally delivered on June 29th, 11 days after the promised date. The shipment was missing our king size bed part of a $5000.00 bedroom set purchased from Fingers Furniture 1.5 years earlier. I was told that it is still in storage in Houston and will be delivered with the next shipment leaving Houston that day. I was forced to pay in full with a Money order from a post office; otherwise they refuse to release my shipment, which I had no choice but to go along with. I was also charged $1700 as a remaining balance with no explanation for the extra charges. It is what it is, deal with it, was what I was told every time.

Our furniture was also damaged and we had lots of broken china. I was told by David to take a picture of the damaged shipment and email them to him. As I am writing this letter on August 7th, I have not been able to contact Move-Improve Relocations or the parent company Cross America, who has received our $1500.00 via master card either via phone or email. I contacted Texas Consumer Complaint Center at UH Law School, but every time they attempt to get some explanation of whereabouts of my bed, they and also I, receive the runabouts. The man in charge, Tom, gives us phony explanations which he contradicts himself two days later. I have not received my bed nor have I been contacted by the company via email or phone. At this moment, I believe that the company has lost my bed, and does not want to deal with our claim.

I am putting in a formal complaint with you concerning both companies mentioned above. I am also requesting arbitration in the amount of $5000.00 for missing bed, damaged furniture, and china. I also like to get my bed back if the company can locate it. It is important for me to mention and for you to understand that I am not complaining about the late shipment. I am complaining about the way the company behaved towards me which I believe it to be cruel and unprofessional. I was also told so many lies, which have caused me to lose faith in every moving company there is. I am a professional and educated woman.

I understand what my contract says and that things happen that cause delay in shipment. However, what I have trouble understanding is that Move Improve Relocations Owner and management failed to provide me with accurate information about the whereabouts of my belongings, even after they have been paid in full. I also believe that the company forcing me to pay only in cash or Money order specifically from the post office and not delivering my bed was done with a sole purpose of keeping me from making formal complaint against them. I find this extremely unprofessional, and will be disappointed if their actions go unnoticed from your association. I have also had to stay home from work 10 days more than planned time, to meet the movers. Therefore, I have lost even more money in lost wages.

On May 4,2008 i got evicted from my apartment. I called Ben Hurr and was given a quote for $800 to move from a one bedroom apartment and store my items in their facilities. It dosen't cost that much to move to somewhere it's only 1/2 away. They charged me $304.00 per month. On March first I xcalled and spoke to one of their managers by the name of Edgar. I told him I would be rfemoving my things from storage on March 3,2009.

First he told me there would not be a charge. Then he told me it would be a $20.00 charge. At no time did their company inform me that there would be a $375.00 charge to take my items out of storage. They were going to charge me that amount. On March 4,2009 another $304.00 would be applied to my account. They would not release my items.

I ended up calling the police who informed them what they were doing was illegal. However, it was a civil matter and I would have to take it up with them in court. The do not inform their customers of their policies and procedures. What they did was Bait And Switch. The owner did not want to discuss why his company charged me so much money to move my things. Mow they have charged me $730.oo. For What? Please help me rectify this situation.

They broke my coffee table in three sections, they broke my mirrors to my bedroom set. They stole four of my dining room chairs. They broke five of my china dishes, three of my stemware, numerous amounts of crystals. All because they were forced to bring my items to the loading dock. They wanted me to use their movers but I had my own. They did not release my furniture until five hours later, because I did not want to use their movers. They also knew I was paying my movers by the hour.

Local move: Crew asked me if they may finish delivery next day due to night fall and exhaustion. (they came later than sheduled) . I said I would only agree if they won't charge me for storage and another "trip charge" next day. The crew leader (Adrian) contacted the office (Ashley) at 9.30 pm (07/27/09) and confirmed me twice that I will only have to pay for labor. (not for trip or storage over night)

Next day the owner of company (Lee) told me that he will charge me for the trip charge and that he already was kind enough to not charge me for storage, acting as if they were doing ME a favor. He then ordered his crew to collect the money for labor after I denied paying him the trip charge.

Then I overheard the Owner telling his crew leader (different crew) to leave with the rest of my belongings (still on the truck) , saying if I want my articles back I would have to pay the trip charge. Only because I told the crew that I will call the police they decided to unload and not obey the owner (this time). Failed attempt of taking (stealing) my belongings in order to collect money for services that were supposed to be free of charge.

We hired this company to move us to our new home. The packers did not pack everything that needed to be packed and we can't find my mother's stemware!The packers were shown and told of 4 antique vases and that they needed to be packed well and put in a box alone, they packed them poorly and put kitchen dishes on top of the vases! The movers damaged our refrigerator/freezer (bent the freezer door and it is now usable) it is only 2 yrs old. They dropped an antique trunk and broke the hinges. They scratched the brand new refinished floors in our new house, scratched the trim around some door ways. They wanted to take our refrige and 2 freezers full of food back in their truck to their parking lot and bring them back the next day, our food would all be ruined!

They did not move the entire house as discussed with J. Ryan (he walked through the entire house and wrote down everything that was to be moved. We had to rent a U-Haul truck the next day to move half of the house they left behind!

J. Ryan was phoned a couple of days after the move and was told of all of this and he admitted that "he dropped the ball on our move" "that he had to be out of town" he has ignored my letters and e-mails of this. Julie in the office was very hateful and nasty to me on the phone regarding this matter and said there would be no refund as we didn't pay for the move! We did indeed pay for it, our previous mortgage company had given us money to move and used a real estate lady as an agent to pay our move but it was our money through a signed contract with the mortgage company called "cash for keys"

We have to replace the refrigerator, replace the antique trunk, replace a very large stemware collection of my 90 yr old mothers, which I don't know if I can even get all the pieces. We have to notify our landlord of the scratched floors in 4 places and have them repaired. The door trim in kitchen and 1 bedroom needs to be repaired and painted.

On June 9, 2009, Shetler Moving and Storage Company loaded household goods from Thornhill Drive, Evansville, IN and relocated them to Towne Park Drive, Huntsville, AL on July 11, 2009. Registration# HM 988850. During the process some items were damaged and other items did not arrive at the destination. Full Value Protection Coverage (hereby referred to as "FVP") was purchased through Shetler Moving and Storage (hereby referred to as "Shetler". The driver was not present at all times to supervise the work. Dresser - Nickle-sized dent. Shetler agrees to repair. Entertainment Armoire. Shetler agrees to repair.

Air Hockey table. Nickle-sized hole on surface. No pre-existing damage noted. The company has offered a $25 appearance allowance. The table is Nonfunctional. It must be repaired, replaced, or replacement compensation provided for the loss. Air hockey is played on a flat surface with tiny pinholes for air flow. A hole of this size "catches" the puck and stops play. Airflow through the surface pin holes have been interrupted.

Dining Room Chairs - Legs were wrapped too tightly which caused the glue seal in the legs to break. I personally witnessed the movers wrapping them. When they did so, I saw the legs of the chairs being drawn in as they were taped. I contend that the movers used excess force when taping the legs. At the time the driver was not present. The chairs are unusable since they wobble and no reasonable person could expect to safely sit in them. Shetler contends this was caused by climate change. They have provided no written evidence as to the condition of the glue in the legs prior to loading and after unloading and if climate change was a factor. Shetler should pay for a chemical analysis of the glue from an independent laboratory in order to prove or disprove. At any rate, FVP should apply and chairs should be repaired. Shetler contends that age might have had a factor. FVP states that age cannot be a determining factor.

Broken Collector Edition Plates - Damaged in transit. No disclaimer was provided to me prior to loading concerning the packing of the goods. FVP provides full protection for items damaged in-transit. I am willing to accept $25 as a settlement for this item or have it repaired.
Original Painting with frame was lost or stolen during the process. Shetler contends that since all boxes were delivered, I have no claim. However, I contend that the painting was removed from the pack prior to taking delivery. Legally, no assumption can ever be made that the item was accounted for even if I had signed off on the receipt of the ticketed pack. It is not reasonable to assume every customer will unload all packs in their driveway to verify the contents of said packs prior to accepting delivery.

In fact, FVP does not stipulate that this be performed. Pictures documenting the painting have been provided. They show proof that the item resided in the origin property. Other resources were hired for the loading and unloading of goods other than the driver and his crew. The driver was not present at all times during loading. The driver was in the sleeper cab of his tractor for 3-4 hours during the off-loading and could not have been a witness as to the actions of others. He stated that he "slept" for about 3 hrs. Expectation is for the item to be returned. If it is not returned, the indicated claim form amount will be accepted as settlement.

Snapper Self-Propelled Commercial Lawn Mower. Damaged at origin by loader in trailer. I witnessed the loader try to fold the handles on the mower. When doing so, he forced the handle to fold, which it would not because of the self-propelled actuating arm. In the process, the arm was bent. The self-propelled arm does not function as designed and thus, cannot adjust speed. Expectation is to repair the self-propelled arm to its pre-move condition and functionality.

Consumer's Desired Resolution: Under FVP, Shetler is responsible for disclosing that special moving requirements be made for items they believe cannot be safely transported in their pre-move condition. They did not provide this disclosure. Had they done so, I could have made other arrangements for high value or special move items. Items that were lost or damaged were done so through the negligence of Shetler's employees. Air Hockey Table - Repair, replace, or provide full replacement value compensation. Collector Edition Plates - Repair, replace, or provide full replacement value compensation.

Dining Room Chairs - Since these are antiques, repair is the only reasonable option. Painting - Locate and return or provide fair value compensation. Lawn Mower - Repair. A rebuttal that is speculative and provides excuses for their negligence will not be accepted. In short, a settlement that falls short of the stated expectations will result in a formal complaint to FMCSA.

I will fully and vigorously pursue my rights under the terms of FVP which may include legal remedies. It is understood that these processes may involve a huge investment in time and money for both parties. However, I have no issue with doing so in order to protect my rights as a consumer. Approximately $2200 in damage and lost painting.

I arranged a move of a one bedroom apartment from Jacksonville FL to Brooklyn NY with Old Baymeadows Moving. They picked up my belongings on 06/29/09 and informed me that they would call on 06/30 with the price and delivery date. They did not call, and after repeated attempts to get in touch with them, they finally called me back on 07/03/09, with a price that was double the estimate. They also informed me that they did not have enough room on the truck to move my things that week, and they did not know when they would be making another trip.

I contacted them again on 07/07/09 and they gave me an estimtated delivery date of 07/15/09 to 07/21/09, or they could have one of their "friends" take the load on 07/11/09 for an extra $400. At that point I decided to have another company pick up my load from Old Baymeadows.

Old Baymeadows will not give me the location of my belongings until I pay them $500 for the move. They also will not allow the new company to pick up the load until 07/11/09. I feel that Old Baymeadows is taking advantage of me as a consumer and would like to file a complaint against them. I have had to find alternate places to stay in New York City, which has become very expensive. I have also had to buy new clothing, shoes, ect to wear until I receive my belongings.

Was scheduled for a move from NYC to Long Island on June 30th at 9AM. Called to confirm and give payment via credit card the day before. At 945 AM when they still were not there and i hadn't received any contact, called the office and was told there was a delay from the day before and they were running a little late, that they would be there between 12PM and 2PM. I was to be contacted sometime soon to let me know when the truck was on its way.

At 11:50 I then called, not having been contacted, and was told it would not be anytime before 2PM the earliest, which would make them at that time 5hrs late. At 150 I called the movers and at that time was told there was an incident and one of the trucks broke down the day before- note, I was only given this information after waiting for 5hrs-- and that there was a truck on it's way from Buffalo NY (9hr ride) to Nanuet to make a drop off, and then it would be on it's way to Manhattan. I was told it would "most likely" get to us between 4PM and 6PM, but they refused to guarantee they would be there.

I had taken the day off, my lease was up, my parents also took the entire day off to help me with the final move, and here they were telling me they might not even make it. After not bothering all day to mention that as a possible outcome. The level of unprofessionalism and lack of consideration was outrageous and they showed complete disregard to the fact that I had to move that day, thay i confirmed with payment the day prior.

We had 2 crates of furniture and other household goods put in storage at Cook's Moving and Storage in Jan. '07. Then we added another crate of goods in May '07. I scheduled delivery of all 3 crates to me out of storage on May 29,'09.

Two crates were delivered and all items present. The third crate is missing in action - they cannot find it. They claim they have been looking for it for the past 4 weeks, but haven't found it yet. It contained furniture and antique goods. It was the crate that came in May, '07.

The owner of the company has been largely unavailable, and claims he was never told of my many repeated requests to call me over at least a 10-day period. The staff has not been very helpful either. I have just submitted a request for payment for the current replacement cost of all of the items, plus a refund of all the money I have ever paid to them, and I am waiting for his response to this.

I have had to miss hours from work to physically go to the facility since Mr. Cook would never call me on the phone. I have had to spend many hours researching the repalcement cost of the items. We had family come in from out of town expecting to pick up some of the items, but were unable to do so, since they were not here. All of my family has suffered mental anguish from the loss of many of these items, as there were many family heirlooms and sentimental items contained in the crate.

At the end of the move the price jumped to $740 dollars. When the complaint was made they lowered the price only $40. I then called them to complain and they said because I wasn't grateful for the discount of $40. I wouldn't be so upset if they hadn't taken advantage of us. $350 extra in pay over what they quoted us.

The company doesn't return phone calls. We were extorted for $600, and then had to pay $200 more for a hotel room that night, since they never showed and the whole house was packed.

At the time they arrived for the pick up (a day late) I asked if they were "employees" of Infinity Van Lines. They misrepresented themselves by saying they were employees, and did not disclose they were a company hired by Infinity. The extra cost for the move put me in a real financial bind as I am unemployed and tried to budget the cost of the move. In addition, there is about $1000 so far in damage to my stuff.

Military hired the company to move my household goods from Portsmouth,Va to Danville,Va. The packers came to house and packed all my items which was a big help. Hours later the truck showed up to load the items. My things were in storage for 3 weeks before they were delivered to me. Everything was delivered, but my 54inch television was not working. I tried to contact the office but the person that handled the claim was never in. I left numerous messages that she never returned.

After calling on an daily basis I got in contact with her. I was sent the form to fill out, and I returned them the next day. I begin calling again to follow up, but as usual no one ever answered or returned my phone calls. I've tried to speak to the manager but he is always on the phone, or out of the office. I've been hung up on numerous times by their unprofessional secretary.

I'm going to call everyday until I get some answers. In the mean time I suggest no one to use this company, their business is horroble. I had a repairman come and pick up the t.v. He said to fix it, it would cost $404. I am unemployed at the time, so that's alot of money to give up for something they did wrong. I had to borrow my moms television. This has caused me a lot of distress.

When I called to ask for a price and date I was quoted a price within my reach. Upon arrival I actually moved boxes and brought down 2 flights to the truck along with small pieces bec the 2 movers seemed to be sitting down alot in truck or chatting nonstop. they moved all the large pieces of furniture and bulk items. But I sweated while helping all day long. It seemed they purposely tried to elongate the period of time other movers had done(at least in half the allotted time). Upone completion I was charged triple the amount quoted...and many antique pieces of furniture was chipped, banged up, scratched and non able to be restored without an outrageous price.

I would not recommend this moving company. I could not complain until this year because of my job - they were a customer-this happened about 5 or 6 yrs ago. Have heard many complaints recently.

Very disappointed when I called about the price- got a different answer from the owner to match what they had overcharged me. Verbal agreements by phone are bogus with this company. They damage items, have a lazy staff that deliberately slow their work down to get into higher rates and charges and I made more truips down the 2 staircases then their movers in the course of the time spent moving. I should have gotten charged much less I did more work than their employees.

E. Cullen issues - underestimated my shipping weight because they can charge a lot for being over the quoted price. I am currently being asked to pay double what was quoted to me. The shippment was promised to be to me before 6/7/09 but as of 6/16/09, it has not arrived. Hs refused to receive any of my phone calls since 6/2/09.

Asi- a generally unpleasant and rude individual. refused to give me his last name because it was "too complicated for me (you) to understand" and also called me stupid during phone conversation. He is a customer service/sales person.

2 people were pleasant durign this experience but were unable to help me- but i was still thankful for a nice voice after this horrible experience. 50% of original quote for moving plus cost of consult with my lawyer. I have been living in empty house for 14 days without hope of it becoming full ever.

MMS No Showed for my move-TWICE in one weekend. I booked MMS Moving service 3 weeks in advance. I spoke with a man named Mike who called the day before to confirm my move (Sat.). On Sat. morning no one shows up for my move, I call mike and he said that the truck broke down and said he would definitely get my move done on Sunday morning. asked him if he was 100% positive he assured me and offered a discount.

Again they never showed on Sunday, they left me to move all my stuff on a Sun. night. Not reliable at all! DO NOT TRUST MMS TO SHOW UP FOR YOUR MOVE OR ANSWER THEIR PHONE WHEN THEY ***** *** OVER. VERY UNPROFESSIONAL AND UNRELIABLE-

I am a single female and was left to move a house full of furniture with a U-Haul on a Sunday night. I don't know why they didn't just tell me on Sat. when they no showed and claimed the truck broke down that they were booked and instead he assured me they would move my stuff AT A DISCOUNT On Sund. only to leave me hanging.

Horrible company to work with. They lied through their teeth on the bid and what it ended up being. Saying that I had more stuff than originally bid, when the exact opposite is true. The movers took about half of what they were supposed to, added on 400 + dollars and I was informed that they were doing me a favor.

When the first group of movers showed up and stated jacking up the cash from 412 dollars that day to oh 1700, City Van Lines was NO help on the phone. I ended up getting yelled about my some sales clown and hung up on. I sent the first group away. The second group of movers was very sorry about what had happened and only jacked the price up 300-400 bucks each way and promised City Van Lines would not try and cash in the deposit I had laid down on my credit card. Although City Van Lines did cash in that deposit.

City Van Lines is very unprofessional. For instance, when they answer the phone, the person working the lines doesn't say, "City Van Lines, how may I direct your call?" No instead it usually would go like this... "Hello?" I'd say, "Yes? Hello?" They'd reply, "Helloo?" "Is this City Van Lines?" Response "... uhm yes it is."

Then my stuff is supposed to arrive on Wednesday of the next week. My father drove down the 9 hour drive and brought what he could in his pickup truck, and he's gonna be there when the movers arrive. The both of us move out the couches from the living room so the new ones will fit. Never hear from the movers. City Van Lines doesn't want to answer the phone for days. I leave message after message. If I do get someone on the phone they might say, "oh yeah... I heard about that. we'll call you back." Never once did they call me back. Even spoke with the 'nice' woman who was my sales rep and she ended up just talking nonsense and doing nothing other than giving me the dispatchers phone number, but of course the dispatcher never answers, or calls back.

So eventually I file a complaint with the Better Business Bureau and the next day I finally was able to get some help from City Van Lines. Wow! The dispatcher, they answered today as well. Oh they will be a week late delivering my items. There was an issue.

As of this review, I still haven't received delivery. I was told to get a money order and minus the 275 deposit that had been cashed. But I don't believe that for 2 seconds. Instead, I guess I'll have a money order for 700 like the movers had wanted and another for 425 like I was told would be the situation. Who knows what drama awaits me. I'm sure it will be something.

I called the office and they answered. The girl said they would call me back in a minute. Instead they called the driver and told him to tell me too bad. I called back and finally got the owner. He ignored the fact that I had been lied to and whined about them working on a holiday. to get my furniture I caved in at $375.00, $150.00 more than I was quoted. It was obvious that this is normal, when they want you to pay while holding the furniture hostage.

I have tried and tried to work this issue out with this company and they simply choose to not address this issue which I feel is borderline ciminal if not bad business practice and clearly misleading For our move late last year we recieved an outrageaous bill. A bill which was 6 times that of the initial quote and also included charges for packing and supplies that we never approved nor are noted as the norm by your business guidelines which makes me get the sense that some overcharging/overservicing was going on leading to an ultra ridiculous bill.

I'd like to settle this matter swiftly and in a civil manner but am willing to contact the Better Business Bureau as well as my attourney for guidance as it simply seems highly unrealistic to provide a price quote that is 1/6 that of the actual bill... especially when the inventory of items moved which we provided initially was more than what was actually moved (we personally moved smaller items and roughly 35 boxes over the weekend of October 11th and 12th.)

We have put a stop payment on the tip check made out to Eli as an additional measure to illustrate the level of our dissatisfaction. We are more than willing to tip the guys who worked hard to move us...that's not at all at question. We first want a fair and reasonable price for services quoted and expected which are also similarly in line with what I received by your company on June 10th of this year. Quoting $760 and then chanrging $4,400 is clearly unnacceptable.

We received a quote of less than $800 for a move of just the heavy items and some boxes from a small 3-bedroom townhome to another small home just 4 miles away and were then hoodwinked into a bill of over $4,400 which we had to sign off to and pay as our things were held as ransom. In my attempts to get them to adjust the bill down to where it was when they provided their quote, they remained difficult to deal with and unwilling to bend. I at least want to see that these people are stopped from ever doing this to anyone else again.

My Mother is 80 years old and their is medication she needs desperately She only took enough for 2 weeks. Let alone the fact that her rent has started on the 15th of may but can't move in. She's in limbo. we have no idea what to do. The stress on my old mom is tremendous. I'm afraid for her health. Eveything she has left is with the movers.

After unpacking all items I notice a power saw was missing. This was a Delta brand Compound Miter Saw. New, used once only. There were other things broken, and some small items missing. I'm not concerned with those. I would like to say that I feel like these people ripped me off.

I told them that I had two 15x30 and one 10x30 storage units full and would like an estimate. I also asked them to have a representative to look at the units so I could get an accurate price. They advised that they didin't need to do that, they could go by the cubic feet of storage. After they got half the truck loaded they told my wife that our goods were heavier than normal and the weight was going to be much more. The final cost was 3x what I was quoted.

I work out of the country, overseas. It was not possible for me to be there. I have learned a valuable lesson and want to make sure others are aware of these people and their scam.

i previously wrote in and my situation was published. I continue to investigate every day to uncover information that will allow me to collect on my judgment against Moving Van Lines.

i just learned that Moving Van lines OWNS First Van Lines. (check SunBiz.org) PLEASE post this so that consumers will know to stay away from this company also

I contact Apple moving about my upcoming move. I was given a price that seemed reasonable. On moving day they arrived late, scratched my walls and floors, dropped my belonging in the wrong room rather than doing the proper placement they said they would. On top of that, the invoice was higher than agreed.

When I called to complain to the manager,Mike, he yelled, cussed me out using the "F" and threatened me since he knew where I lived. He dared me to contact better business bureau or other agency at my own risk. Fortunately, I was out of town when I talked with him because the man clearly has something going on there. I would steer clear of this "man" business.

I was not able to get reimbursement for the damages. With Mike knowing where I lived, I decided to drop it although I did let the police know about him. They put my home on close watch for a few months.

We were assured that all articles from our home in Connecticut would be moved by special transport to storage/apartment in creston, Iowa. Expensive items where not delivered, yard, and automotive tools. Items where broken, pack in a totally unprofessional manner, & the home in CT was damaged when the packers step through the ceiling in the attic. The company either does not answer the phone when we call, or someone elst (that does not speak english very well answers), and states" Oh that is my brother, you must be calling him later" no one will respond, to our calls.

The cost is aproximately 3,000.00 dollars worth of loss. The largest frustration is the lack of respect for our things that we have work hard to obtain. To hive someone claiming to do such a proffesional job, and be a total fraud is completely unexceptable.

They took all my stuff out of the truck and left it on the sidewalk. They would not even give me a copy of the contract they made me sign prior to starting the job in the first place. The customer service was ATROCIOUS...they lied about the whereabouts of their crew, lied about the pricing schedule when I had initially called, the time that they were supposed to arrive, and even lied about a time guarantee.

I am pregnant and the amount of stress that was caused by this situation made me literally ill. My items where left on the street LITERALLY in front of my home leaving me very embarrassed and stressed out. Further, that night we had no where to SLEEP and our items had to be placed onto a budget truck (that my husband subsequently had to rent for an additional $100.00). This was a terrible situation. I hope they could at least be apologetic about the entire situation.

we were given a quote of 275. This was supposed to include everything. Upon moving we were given a bill for $791. This was because they included a 200 charge for going down stairs, they they charged us for 35 rolls of duct tape for approx 10 funiture items, blanket rentals, boxes that they didnt use. They also double billed our credit card and pretended that they didnt. When you call the company they use different names, accents, and alias, so that they can say that person was fired or that the person doesnt have the authority to make that change in the billing. The owner is never there. We were ripped off over 700$.

Arranged a move on Tuesday April 21st for 9am. Put off the move by hours 3 times that 1 day. Were 1.5 hours late when we rescheduled the 2nd day, April 22nd. Came with a truck way too small. I was quoted 800 but after they had packed the truck told me the bill was 1250 - and that was not including the other half of the stuff they had to come back for! I had asked for my things to be stored. Estimator (Floyd) said 80 to store for a month and he would give me a grace period of 2 weeks. Owner (John) said 200 per month! Gouged my hardwood floors in 5 places. Took 20 minutes to get my couch out the front door as the movers swore and cursed in front of me - huge black mark in front hallway.

Movers went into my fridge and ate food out of the fridge without my permission. After I expressed my displeasure they did it a 2nd time! BTW that day they were 1.5 hours after scheduled 9am start and movers insisted they were there at 10 - so owner billed me from that time. Took 3 hours to load a small truck! Continual problems with scheduling. I was fed up so if there were not at the house within an hour of their promised time I left.

This made the owner very angry. He has sworn that he will make me 'pay and pay' in order to get my things out of storage (he wasn't even going to tell me where my stuff was). He hung up on me, refused to answer my calls, won't tell me how much he professes I owe him. He and his worker Floyd have sworn at me, hung up on me, called their employees [expletives], and refused to take my calls. Save your money and aggravation. These guys are unprofessional sheisters.

Supposedly Golan's charges much higher rates because they are worth it. In my experience, they are awful. They broke a table, lied and said it was already broken. When I called the guy out on it, he admitted it. They also broke another piece and knew it because they unwrapped the piece, saw it but didn't say anything. I unfortunately noticed it afterwards.

I paid for premium service and received horrible work. During the claims process, I had 30 days to file and they 90 days to respond. No surprise, they responded on day 89. Since I did not buy extra insurance they offered me .30/pound which did not come near the cost of replacing antiques. The thing is why would insurance be necessary if they are so excellent at moving. Also, insurance doesn't cover the fact that the movers were dishonest. They did offer a little extra money as a measure of "goodwill" which did not approach even 1/4th of the damage cost to me. It was instead an insult.

Buyer beware.

Movers moved my office from 3rd to 1st floor (same building). Although the movers were very polite and accommodating, they broke a door closer (approx value $225.00 installed) plus they dragged a 400 pound desk accross the carpet and burned the carpet. When I spoke to the moving company about this, they blamed me for all the damages. The door worked right before the movers arrived and stopped working immediately after they left. The carpet burns were a direct result of dragging the heavy desk across the floor, but they deny it. I am unsure of the cost of replacing/repairing the carpet. The door closer is appro $180.00 plus labor for installation (not sure yet).

We signed a contract with Green Van Lines for interstate moving (from Maryland to California) under their false promises. The way they operated was, at minimum, unethical, and we arent sure whether it was illegal. We are filing the complaint for the record so other people can be alert. There are three major issues. First, they lied about their business practices; second, there was questionable weighing of the vehicle; third, the actual delivery being a nightmare.

Green Van Lines lied about their business practice: We chose Green Van Lines because they said that they never sub-contract. Initially I was considering another moving company, Guy (the owner) directed me to a website and showed me that it registered only one truck for this other company. Guy told me it would be impossible for them to move us without subcontracting, having only one registered truck. And that Green Van Lines on the other hand, owns all their own trucks (15 total), and employs all their own moving staff with intensive training, and would be a much better choice. In our case, it was not true.

On the day of pick-up, they arrived in a Budget Rental truck (they originally promised that our belongings would not be loaded, transferred and reloaded to other trucks.) Later we found out that our belongings were transferred to a truck owned by North American?, and the deliver guys were not Green Van Lines employees. - Green Van Lines conducted a very questionable weighing process: After they loaded the truck, we found out that they had weighted the truck the day before in New Jersey (we were in Baltimore and the scheduled pick up was at noon (the weight station in Baltimore was right next to the highway.) The first ticket from New Jersey is very minimal with no specifics. In fact, the two tickets had nothing in common and there was no way we could verify it was the same truck. (We scanned the two tickets and could send you the PDF files for reference.)

The original estimated shipment weight was 3,416 lbs based on a detailed inventory list (we had almost no furniture except for two antique chairs, four bar stools and two antique coffee tables.) The final calculated weight was 7,500 lbs. We had our doubts. We contacted Green Van Lines and Guy calmly stated to us that each weight scale is different and can result in a 5-10% difference, and that it was completely legitimate to weight the truck in another state at a totally different weight station on a different day. - Green Van Lines subcontracted our moving and actual delivery was unprofessional and reckless. Our belongings arrived on a truck owned by North American, not Green Van Lines. There were two movers with the truck, none of them was employed by Green Van Lines, and they had a local daily for-hire person to help out.

When the truck arrived, we saw how they had so crammed in our belongings that they couldnt even get the boxes out. The truck was repositioned several times and all three doors were attempted before unloading was possible. No walk ramp was present and a ladder was needed to reach the trailer door. When they turned the truck around, it hit and damaged a nearby building. When my husband expressed concern about this damage, one of the movers (we were told that he was the brother-in-law of the owner of the truck company) threatened my husband's life.

Similar to many peoples experiences, they wanted more cash or they would not unload our belongings. In addition to the original agreement, which including $550 guaranteed delivery charge, $515 furniture wrapped-up, and 10% fuel surcharge, they asked for $300 in cash. They threatened to just leave our belongings on the side of the road if we did not pay. After negotiation, we paid $225 in cash. We received a hand written receipt on my notepad without any company logo. While they unloaded our belongings, we saw that boxes that we marked fragile and this side up were crushed and up-side-down.

Several items were broken, including one item, which was broken right in front of us during its forcefully unwrapping. When I tried to support and protect our fragile antique furniture during its unwrapping, I was accidentally slashed with a box cutter. After only partially unwrapping our furniture, they left all the torn cardboard and bubble wrap piled up in our new home. It was the for-hire guy who helped us to clean this mess. The movers did not follow their inventory list. Even when we mentioned that there were more items wrapped by Green Van Lines that were paid to be unwrapped, they just stormed out in a hurry with their new cash.

After our delivery, we told Guy what had happened. He seemed genuinely concerned and said that he would get back to us regarding our unfortunate delivery experience. We never heard back from him, even after our follow-up email. We want to make other people aware of their false promises so no one will fall for it again.

Hilford did not complete my move from California to New York. The movers were carefully instructed where to put boxes and furniture and they did not. I cant move the items they left in the incorrect place. I advised them of the boxes that were to go in the basement. Those boxes were left one flight up in my living room. They are too heavy for me to move. The drivers insisted on additional payment to uncrate items that were their contracted responsibility to uncrate so they left without uncrating them telling me they were in a hurry. Hilford did send someone out ONLY to uncrate as they did not send movers but a packer and the furniture inside is supposed to go one flight down into the basement and the person that came to uncrate left the furniture at the top of the basement stairs.

The person they sent out to uncrate left cardboard and paper outside and inside my home. The boxes are still in my living room and the furniture is still not where it was requested to go. I have tried to contact corporate customer service and spoke with Mr. Hoog and was told there was nothing they were going to do about it as they would not pay to send someone out here and it is Hilford's problem.

I contacted the Hilford office and spoke to Gloria the office manager and she hung up on me. The Hilford representative that arranged my move states that she cant help me. The boxes and furniture are too heavy for me to lift. It requires two people and a dolly to move the extremely heavy boxes. In addition to damages to some items, there are items missing. A small stained glass mirror, a lamp piece, black vase, small black glass table top, & a wood chest filled with jewelry.

I have not been able to order any furniture for my living room or complete my basement recreation room as it has boxes in it that were supposed to go into the basement. I attempted to move the boxes myself and hurt my back. Plus there is furniture that the movers left blocking the basement stairs. I would like a partial refund as they did not complete the move or I would like Hilford to send movers out here to complete this move as I have been in my new home now for three weeks and this move is not complete.

I needed to move from Cali to Colorado and hired this company. After they changed my pick up time 4 times I should have known this company was unprofessional. Finally they picked up my household goods on March 24th and promised a delivery by April 1st. I called them daily and got the run around each time each employee told me a different story of where my goods were. Finally on April 8th my stuff arrives: Well boxes were opened, stuff was gone through. Items were missing and broken. My boxes looked like they were kicked around by an elephant.

The delivery guys who brought my stuff to me was a different company from who I hired this was never disclosed in the begining. They also told me my stuff had changed truck 4 different times. This was never disclosed either. They said this was the way my stuff was put on their truck. Items were thrown throughout the floor of the truck that were packed. I have pictures of my stuff. And witness as to what it looked like when Universal packed it in Cali and witness including the delivery drivers as to how it was deliverd.

After numerous phone calls and emails to this company I have yet been able to talk to someone regarding their so called insurance. I have filed a complaint with the bbb in Santa Barbara. This company had no respect for my personal belongings and after 16 days had time to go through my boxes and retape some of them in a different tape then I used. They are unorgainised, unprofessional and wont even return calls or emails. I can not even put my beds together do to the fact they lost all screws. Broken items and missing items. What can I do. I feel so violated by this company.

Broken, missing items. I have pictures which have been sent to them with no response.

If you need a professional, courteous mover with years of experience, DONT call Booth Movers. We recently had them move furniture for us and they were HORRIBLE. Their workers were Rude and SMELLED like they hadnt showered in weeks! They scratched our antique hutch not to mention dented our dywall up the staircase. We have called and complained with no response back in 2 weeks. Shame on this YO-Y0 Operation.

I contracted them through uship to move my apartment from Chicago, IL to Hackettstown, NJ. After several phone calls we settled that my things would be picked up on Thursday, March 26th and dropped of the morning Monday, March 30th, 2009. On Wednesday, March 27th, after I had already made all arrangements for my move, I was contacted and told that my move would not happen until Friday, March 27th. Thus severely delaying my move and costing me money for the extra days with the rental car. At the same time I was told my things would be dropped of late at night on March 29th.

I hurried to NJ, and was contacted at 10pm on March 29 and told that they would not be at my house until 1am on March 30th. In this early morning delivery I was not really given the chance to inspect my goods. Upon a later inspection I found that EVERYTHING was damaged and several pieces were missing. The missing pieces my landlord found on the loading dock at my apartment and shipped to me--at my cost.

In addition, all of my things now have a smell that was not there when I left, my landlord is willing to sign a statement agreeing to this. I posted negative feedback on uship And the harassment began--14 phone messages, of varying degrees of harassment, and 13 messages that became more and more abusive. This still remains unresolved.

I was charged $1200 for the shipment; $250 for the extra day with the car; but the total cost of my goods equals just over $10,000.

I hired this moving company to help me with my long distance move from NC to Southern California. After initial estimates from various companies, they were the lowest and said they could be available as soon as I needed them. I scheduled the date of 2/8/09 at 10 a.m.. At approximately 20 minutes prior to the scheduled pick up time, I received a phone call from the driver telling me it would be impossible for them to come on 2/8 and they wouldn't be there until 2/9. Well, obviously this was unacceptable seeing as how I had no where to stay, no bed to sleep on, and no belongings left unpacked. After talking with the manager Nora, she informed me she would do everything in her power to get them there on 2/8. The movers didn't show up for another 12 hours.

When they arrived, they inventoried NOTHING and just started carrying my belongings to their truck. I asked them where their inventory stickers were, where was my bill of lading/contract, well their response to me was I was at another job and didn't have time to get all that before I came here. I had to do a hand written inventory of all my belongings and have the drivers sign it. I also went around and put my name and address on all my furniture. I lived in a two story apartment complex and the mover proceeded to take my belongings and hand them down to each other, to me it looked more like throwing, but as they told me You're not a professional mover, we are. I was assured after my belongings were loaded on the truck that the next business day, Monday, I would receive a copy of my inventory. That never happened! The copy would not return my calls or emails.

After about 1 week, a different moving company contacted me to inform me they were hired by Great American Van Lines of GA to deliver my items and they would be in the area on 2/16. When the truck arrived, the items inside were not mine! Even though it was after business hours for Great American Van Lines of GA, I called anyways and left messages about the wrong shipment and asked for my calls to be returned ASAP in the morning. My calls were never returned. I had to block my phone number in order for the company to answer my calls. After over 1 months without any of my belongings, most of them were finally delivered by yet another company contracted by Great American Van Lines of GA. I was missing several items from my inventory, all of fairly new furniture was damaged beyond repair. Custom made furniture is completely ruined.

My signature was forged on the Bill of Lading, the inventory of my items was not complete and I was not the one to complete it. The company also tried to charge my an additional $115 to deliver my items. When I refused to pay it, the contracted company luckily sided with me and delivered anyways. When I attempted to file a claim with Great American Van Lines of GA, they refused to acknowledge that any damage was done and also denied the fact of forging my signature on legal documents. I filed a complaint with the Federal Motor Carrier Safety Administration and have yet to receive a reply from the company.

They still do not return my calls or answer them. I sent a detailed email to them with pictures of the damage and a list of the cost of the items. I was told my Nora that because I signed the online document (not the actual Bill of Lading) that I was only entitled to $0.60 per pound. I would thing that having my signature forged on a legal document would make that null and void. I am now left the deciding to take the $100.00 she offered me as opposed to the $1000.00 worth of damage done or filing suit against her and her company.

Because of this, I have lost money trying to replace the damaged items and I have also suffered mental consequences. I call to speak to someone at the company and they're very demeaning and belittling. They try telling me that I'm keeping them from doing their jobs and that I don't know what I'm talking about. I may not be in the moving business, but I would thing that to be a good business owner/operator one would have more principals. I'm only asking them to do the right thing and pay what is owed to me. If they were in my situation, they would expect the same.

Arrow Van Line, Inc can not be trusted. The movers at this company stole my Macbook laptop, broke the glass door of my home, my china cabinet, damaged my furniture, took apart my office desk and never put it back together, lost pieces of my furniture needed to reassemble it and have done nothing to fix or replace a single thing they destroyed. I filed a police report with LAPD.

Their claims department promised to replace my stolen computer but then said I must first sign release form. I showed my lawyer and he said to sue them. And this release form would have simply waved my rights to file my complaint with a third party. I am going to sue them and I am working with a detective at the LAPD to help me get my computer back. On Monday I am also going to file a report with the Taos, NM Police Department and the Taos, NM 8th District Attorney. Thanks very much for your support.

Total estimated cost of economic damage $2200

I had similar issues to all of those described. Won judgment, company closed and new one opened, possibly to avoid liability. Moving Van Lines Incorporated in FL DOT# 1457527 Owned by B. Rozen So i went online to see where he lived. Wanted to see if he had assets that might be worth trying to attach so I went to the assesors office to see if he was renting or owned the property. There are 2 properties he owns. i printed a copy of the deeds and low and behold there are 2 NAMES on the deed. they are Rozen- a single man and M. Vidaurre a single woman then i called the toll free # for Moving Van Lines to request a moving quote.

A woman returned my phone call and i asked for the name of the company and basic information like insurance etc. She said the name of teh Moving Company was THE MOVER'S GROUP. (owned by Moving Group Inc.) I went back online to the Fl dept of corporations to look for a license for Moving Group Inc which was filed in 9/24/08 so there is no EIN # listed as of yet. I then went back to the Federal Motor Carrier Safety Administration to look for ownership information on The Moving Group Inc. Guess who it is owned by? M. VIDAURRE I pulled the insurance information, BOTH companies have the same contacts at the same insurance companies, etc.

I hired this company to ship my things from ny to Israel.The price was including Door To Door service I paid approx $5725.00 + Ins. It was taken from my home to ship on Jan 28th and was sppose to arrive approx 2 months later. Again he was paid in Full Now what happen was is that it arrived in approx 1 month and when it arrived in Hafia Israel know one in Israel new where the container came from or had ny contact numbers to let me Know that it arrived. The reason was Danny at Contrywide forgot to send the papers. So because ihad only 7 days free to dock my container in Hafia I had to Pay an additional 5485 sheckel which is $1371.00 for storage

We finally recieved the paperwork abot 3 weeks later. Also i had to pay for the same amount of days which was 21 days for xtra use of the container cost of that was 2978 sheckel which is $745.00. Now to Top all that when the company he hired to Release my things from customs and to deliver the things to my home. was never paid by him yet so they wouldnt do anything till they got paid, I was in a catch 2 situation I had to get this company paid (univers transit ltd.) as soon as possible because i was paying Daily for Storage and Rent of the Container so I paid the Company Univers Transit Another $1`800.00 which was already included in the price to Countrywide in the Beginning.

All together because of his incompetance I paid an extra $3916.00 I have spoken to him about 10 times and he confessed to me he forgot to send the paper work and will reanburse me but only part of the money because he is trying to put the Blame on the other company. But the other company didnt even recieve a dime yet from him. Im already am in Israel but this company owes me alot of money and he knows im in israel and cant do much. Please dont let him get away with this Thank You

Lost $3916.00

We were given an estimate to move household goods from Florida to Louisiana, quote given around $600, when movers arrived the new quote given was $4000.00. We canceled shipment and requested our deposit back $375, it's been 3 months with no luck in contacting company after they told us they would credit back the deposit.

We used OrbitzMoving.com and found Infinity. We feel we were intentionally misled by the quote we were given by Mya. Our quote was $1050.00, which was a considerable UNDER estimate. On moving day, when the movers were physically at our home moving our belongings, we called Mya due to a discrepancy based on what the mover himself stated. He gave us additional information based on what we had to move, which increased our estimate to a little over $1600.00 - still doable.

We had the mover leave some of our belongings off the truck and give us a final price. We were quoted $2192.00 at that point! We couldn't take all of our belongings due to their under quoting and our obvious under budgeting based on the first quote. I called Mya as soon as the truck was packed with all we were able to take and left a message demanding an explanation on how she could quote me less than HALF of what it actually cost us, and informed her that they need to come up with a new price as I could not and will not be paying $2192.00.

Since I left that message for her, we have left Mya 3 additional voice mails and 3 emails. She will not return our messages. It has been 6 days and we still do not have our belongings and do not know where they are. We were told that 7 days would be the latest the truck would be here, however, there has been no communication on their end and we are wondering if we will see them at all.

Purchasing new items totaling about $500.00 at this point.

I hired Compac Moving and Storage to conduct my move from Parsippany to South Orange on 03/31/2009. My new apartment had a requirement to have them listed as Additional Insured. This company charged me $125 for drawing out that policy. I was OK with that. They had initially given me an estimate that it will take 3 hours to complete the job + 1 hour of commute time. My new apartment's management had asked me to move between 2-5. I had arranged for this dealing specifically to start from 2 o'clock. I get a call at 8 am telling me that these guys are going to be at my place in 15 minutes. Contrary to the suggested time of 2pm.

When I told them that my new apartment's management will not allow this move, they said that they had spoken to the management and there were no issues. I asked my management if such a conversation had taken place and they said no. They are willing to testify this if this matter goes in to court. In the morning when I was disputing the moving time, one of the associate, Guy Daniels, threatened to cancel the job and quoted Good luck finding another mover on the last day of the month. I was left stranded and at the mercy of the movers who at this point in time where taking advantage of my situation.

I have video recorded the entire move as video evidence. The three guys who came for the job packed all of my stuff (which was quite less since I live in a 1 bedroom apartment) between 8:40-9:30. When i went to my new place, they didn't show up till 11am. Meanwhile it took me only 15 minutes to get there. I was absolutely horrified when I saw their final statement asking me for $480 more on top of the $85 I had already paid them. Their initial estimate was $340. The move was finally finished at 11:40 and on their bill they estimated 3 hours of labor + 1 hour of transportation. They charged me $100 for using 3 additional small size cartons which would have not cost more than $15.

Overall, my whole experience was very traumatic and not to mention financially burdening and mentally harassing. I can't believe how they can use extortionist techniques to con stranded customers. I have all the video evidence of this move and would like to pursue legal actions against the fore-mentioned company. I will be willing to work with a lawyer if need be.

These People should get an attorney...I DID against Moving Van Lines and WON and just received my judgement

Hello, I was moving from Cos Cob Connecticut to California on 2/22/09and called All Ameican Movers to come and quote my things for the move. I was quoted 8,000 cubic feet and that included what was in my storage bin. I had called the storage bin and asked how big our container was and gave them a very accurate quote as I had been there the day before and knew exactly how much was in the bin. Ron came out and after walking through and looking at everything, I received a quote for 8,000 cubic feet. With the few extra things I wanted them to pack I was quoted .50 cents per pound and the total cost was $3,000 exactly. I was given a choice to be charged either by weight or cubic feet and given the small amount of things I was quoted, I chose to go with weight.

When the moving truck arrived it was a 16,000 cubic feet truck. At the end of the day the truck was so full we barely got our household things packed. There was no room for any things from the storage bin to be packed and they had to go there the next day with a new truck. Also in the quote I received it says I receive 30 days free storage and nothing more. I have had my things in storage for some time in New York and some time in CA and they are now telling me it was only for New York, that the free storage doesn't apply to California but it isn't written there, they are just telling me that now.

Also, Ron threatened me that he wouldn't deliver my things after I said to him I'd have to go to a Lawyer becasue it doesn't say that the free storage isn't for California and for them to limit the storage it has to be written exactly and specifically, they can't leave it open to interpretation and then set the rules at a later date and try and extort more money out of me by threatening to withhold delivery. I know and beleive I was deliberately misquoted so they would get the job, I also beleive they deliberately are withholding the free storage in CA. I would like to know what can be done, I mean, how can you misquote the size of a house by two thirds when this is your job and you do this all the time? Thanks and please let me know what my options are.

We have had to max out our credit cards because it cost us an extra $3,500 to move, we had to delay moving into a home staying in a single bed tiny apartment that my husbands's company paid for becasue we couldn't afford the bond and rent because of the extra moving cost and I now have to rent a washer, dryer and fridge becasue of this, if the quote had of been accurate and the move cost us $3,000 only and I also got a partial free storage in California we would be much better off and not in debt now.

I contracted with Authorized Movers on May31, 2007. They asked me for a deposit which they insisted that I give online using my credit card. Their moving men took my parents furniture from a warehouse in Davie, Florida in order to ship them to our home in Vermont. I contracted with them because they stated at the time of calling that they only use their own trucks to move and not the national system of movers so I felt secure knowing that my things were only handled with one company: Authorized Movers.

All summer, I called whatever phone numbers I had to contact Authorized Movers however I was constantly being switched from one person to another and never received any definite answer regarding the date of transport. My husband was not well and we were doing renovations; it was quite difficult for me to follow up except for numerous attempts to try them by phone. At times, I would try communicating with a manager for as much as two hours to no avail.

On August 21, 2007, a man called me from Authorized Movers stating that they would charge me storage as of September 1st. This was the first call initiated by Authorized Movers after my many attempts. There should be no reason to charge me storage when due to weather conditions, they could move the furniture until the beginning of November. And, the fact that they were holding my furniture for that period was on their accord, not mine. He stated that if the furniture was not moved by September 15, 2007, they would charge my American Express card $225 a month. I argued however he threatened throwing out my furniture in the street if I did not pay at that time.

On August 30, 2008, I received the second phone call from a man who said he was a driver of Authorized Movers. He stated that he had my furniture with him and he would be ready for delivery the next morning, Labor Day. I explained to him that the home is a 24 hour drive when my husband and I would drive together and that because my husband would not be able and I would be the sole driver, this would be impossibility for me. In addition, the road conditions would be worsened due to Labor Day holiday traffic. On September 15, 2007, Authorized Movers began charging me $225 a week. I continued to try reaching a manager to no avail.

On May 30, 2008, I went to Authorized Movers warehouse in North Miami Beach. Meyer identified himself as a manager. He stated that this should have never been done and that he would arrange something for me. Nothing was refunded. He gave me his card with phone numbers to contact him, phone numbers I did not have. We both searched for my furniture which we found in two neat piles wrapped in black plastic which made it impossible for viewing. When I called beginning July 1st to advise that I had a truck and driver, I continued to receive the same previous responses spending hours on the phone daily. In desperation, I called the North Miami Beach Police who dispatched two officers who met me there and found my furniture in the same condition.

I advised Meyer at that time that I would be there on July 18th. The driver I had could not show therefore I rented the truck myself and picked up my things. It was at this time that I found that the furniture was either damaged or missing. When I advised this to Meyer, he was adamant that if I did not take it, he would throw it out on the street or I would continue paying storage. In addition, two workers there advised me that it was their experience that Authorized Movers are scam artists and they are responsible for many cases as mine. For that reason, I took my things and left. I tried disputing this with American Express however although each time Authorized Movers would send a copy of the contract for moving because there is no contract for storage. There is nothing on the contract which states that they have the right to store the items without the consent of the owner.

The items which were moved were stated on their list. I have pictures of each piece of furniture. I want to recover my initial deposit OF $800 and the cost of 9 months of storage, $1575.00 (7 x $225.00) I never wanted storage; I wanted the things moved to Vermont.

Items removed from storage warehouse and delivered missing two boxes, one with books and other box 'large' as indicated on their delivery sheet which shows number of boxes taken and delivered. Item sheet at time of delivery indicated both boxes to have been placed on truck, however we check three times at least 60 boxes with Oz numbered tapes and two items were missing. I've not gotten response from Oz and they've been paid in full which I plan to contact credit card company and hold payment until I get my items. Monetary fee is not what I 'm looking for, I'd like missing items returned.

Our personal items have been held in storage with Quality Moving Service, Inc., in Alaska since our move to Oregon. We signed a storage agreement with them, are current with our storage fees, and have violated no part of that storage agreement. However, they are now threatening to dispose of our items (even referring to them in a recent email as junk)if we don't pay half of the total moving expenses now.

We were told that we would, of course, be required to pay the full amount of moving expenses prior to or at delivery of our personal items, and would maintain our items in storage until that time. We did not sign any agreement, nor were provided with any documentation to the contrary. Now we are being threatened with loss of our personal items by Quality Moving Service, Inc., despite the fact that they have no legal backing or reasoning for such action, as far as we can tell.

We have been threatened with auction of our personal, highly sentimental items.

Thursday 2/26/09, I contracted with a company called Neighbors Van Lines through a cust serv rep named Jeff Golden. One month ago he sent a salesman out to me, Scott Durst, to give me a visual binding estimate for my move. Scott estimated my belongings at 5500 pounds, but wrote the estimate for 8000 pounds to cover anything he missed. This was to be a binding estimate wich meant that the move would not cost anymore than this price but could be less. He also stated to me that payment would not have to be made until all my belongings were off the truck. I was informed when the truck showed up that this was not the case. Payment was to be made prior to unloading and in the form of cash or certified funds, ie. money order or bank check.

On the day of the move, they were to arrive at 8am, a truck arrived at 1:45pm empty and they started with the paperwork. The paperwork consisted of many forms including a bill of lading and what I am being told now is that it was a revised estimate to charge me for actual weight. Nowhere on there did I see the term revised estimate nor was a copy of this left with me. I signed the paperwork and the drivers started to load the truck. Approx 1/2 an hour later they recieved a call from Brian, the dispatcher, that the actual truck that would be taking my belongings to NC would be there in a little while and they should unload anything they loaded and leave the job. They did as they were told.

The second truck, larger and with other clients possesions on it, arrived at 5pm. I resigned all the paperwork with them and they began the loading and wrapping of my belongings. At 9:15pm they explained to me that the truck was full and they could not fit anymore of my belongings on the truck. I was told by Brian that another truck would be there at 8 am the next day. I was scheduled to leave for NC at 6am but I waited for the truck the entire day. At 5pm theystill had not arrived and I was told they would show up on Saturday morning. I arranged for my daughter to stay and be there when they picked up the rest of the items. Throughout the day I was on the phone with them until 5pm when they told me that the truck that was coming was fully sold and they could not pick up until Monday morning.

Monday morning they finally showed up at 9:30 am, they were to arrive at 7:30, they had my daughter sign the paperwork that I had signed, she assummed that the paperwork was only to say what they picked up and that they had indeed picked it up. All this week I had been on the phone with them to find out when the truck would be arriving, I was told that it will be here this Saturday 3/7/09 and the cost would be $2400. I explained to them that this was all part of the original move and that they should not be charging me that money. They claim that since I signed the revised estimate that the inital load was based on weight as was this second move. The two were not part of the same move.

This comapany is defrauding the consumer by stating that Binding estimate is in fact binding until the driver shows up at you door and does not give you a chance to really read the paperwork you are signing just stating that it is all standard. I did check them out on the BBB website and saw they had a C rating, I assumed that most moving companies had multiple complaints just because of the nature of the business. Now, this truck is on it's way and I really do not think that I should have to pay them another cent. Let alone $2400. I want all consumers out there to know what these smaller companies are doing to people. I thought the days of holding belongings hostage was over. No one that I ask can tell me what recourse other than paying and later suing the company to get my money back. Please help me!

I had to lay out an additional $1900 in order to get my belongings

The Movers where to arrive 07/30/08 no later than 8:30am around noon I called to find out status I was advised that the driver was sent to another location in california. I was told have lunch on the company that the I then stated my flight leaves next morning @6:00am. Around 2:00 my landlord came to do a walktrough no movers K. Penn spoke to my landlord and advise him of the error and that the cleaning services of the apartment would be on Piedmont/Bartel/Mayflower 1st set/truck of movers arrived around 2:30pm 2nd set/truck arrrived around 5:00pm completed around 7:00pm.

After arriving in TX found out that our house had been sold my husband advised K. Penn that our furniture would have to be placed in Temp Storage we where advised that movers where placing the furniture on the truck that we would have to pay extra. A called from Penn for payment we provided a credit card. $500.00. A called & Invoice from E. Ong that we had to pay 3136. for storage, drayage and valuation aug/sep 08 We set up a payment arrangement of Dec 08 $400 I get a call stating that I was lying and being dishonest since they had not received payment I advised E. Ong that I lived in TX and its during the holidays mail move slow. Next payment $2,000 again I was called a lie and being dishonest that the payment had not been recieved again the holidays.

Next Payment $400. again called a lie payment not recieved and the owner was going to auction our furniture off I kept asking if I could pay by Credit or Debit he stated it cost the company to much. I explain to E. Ong I was on workers Comp that I was being paying very little my husband was the main source of income that I was going to settlement court in Dec that I would have my attorney to request an advance I was called the day of court (which was held in San Jose CA) by E. Ong if they are going to cut the check I explained my hearing was at 1:00pm PST not CST he called CST, It was agreed to that I would get an advance that another hearing was set for 2/5/09 before the check would be cut. Again I was told that my furniture was going to be Auction Off if payment not recieved.

My Husband called the Sales Rep Scott in Jan 09 he was rude and told Greg to talk to Eddie not him he has nothing to do with it and hung up on him. We called Eddie to see how much it would cost to pay off the Storage and Shipment of our furniture Jan 09 $8,648.96. My attorney send a letter to Piedmont Moving stating my case that I ws out on Workers Comp that I had another hearing 2/5/08 that he would request an advance of $8700. The request was granted.

A certified letter to Gregory that our furniture would be Auction off on 02/09/09. I contacted E. Ong on 2/10/09 to advise him that the check was recieved that I would wire the money and that I would deduct the cleaning fee and food amount. I was called later again that day and was advised that I was again not telling the truth the furniture was being auction off. I again advise Ong that the bank would have to hold the money for next day business. 2/11/09 I again called E. Ong with the wire info. I received another call that the money with held for cleaning fee and food bill $750.00 was not going to be there problem that they are not willing to pay that amount only $250.00 I then call the Auctioneer he was on his way to pick up the furniture for Auction. I advise him that the moving company was paid in full

I had asked E. if he had contacted the Auctioneer was advised it was taken care. I advise the company that I wanted to received my furniture on 02/20/09 I was told that it had to be 2/17/09 the driver has to go to court and if I didnt like it that pay them there storage fee and have another company to move my furniture and that I would need to have the deducted money before the driver unload my furniture and my furniture would be auction off. 4 Estimates: 4/18/08 $6,395.01 7/17/08 $6,278.69 2/12/09 $5,862.06 2/27/09 $5,901.20 Mayflower Invoice I PAID $11,306.00

Due to the economy, resection and fixed income expecting to pay the estimated amount including storage I was not advise of the other charges when the sales rep came out to give the estimation

We contracted with American Van Lines to move us from Northville MI to Grovetown GA. American evidently subbed out the job to Executive Relocation. They came late in the day and took them two days just to pack a manufactured home. We had time constraints and had to be in GA the next day, they weren't finished packing and we trusted that they would finish and get our household goods to us in a timely manner. The household goods were delivered, damaged and broken beyond repair. We have been trying since NOV to be compensated for those damages and thefts to no avail.

a 300 pound tool chest rolled off the truck, falling on a credenza, smashing it to pieces, also a Lazy boy table was destroyed, numerous power tools were stolen. We have made calls to Tammy, the president of Exec Relocation and are constantly given excuses as to why the money is not forthcoming. An example is...the money has to come from the driver or the office manager is out sick, or the check is in the mail. This has gone on now for 5 months.

Contract was written on 1/10/09 for 1/30/09 to move my family from Greenville, PA to Bedford, OH. There was no specific time given for the move. Adriana the representative from the company informed me that a dispatcher would be calling me 24 hours in advance to set up a time for the move and made me feel comfortable with the service.

On 1/29/09 about 3 pm I telephoned the company because no one had called me by that time. They informed that the dispatcher would call me the day of the move to specify a time and then asked, if it is too late tomorrow can we come Saturday morning? I informed them that this would not be acceptable as we had to move on 1/30/09 and the contract was for that date.

On 1/30/09 no one had telephoned me by 1:30 p.m., so telephoned the company, which informed me that the dispatcher would call me once again. The dispatcher called an hour later to inform me that the driver was in route from Cincinnati and would be coming. I had to ask for specifics, the dispatcher then informed me that the driver would arrive around 6pm. I was irate! Well 6 p.m. arrived and no movers came! I called the company again who instructed again that the dispatcher would call. 40 minutes later I had to call back because no one called me. The dispatcher eventually telephone around 7:30pm informing me that the driver was stuck somewhere and would not make it today, but maybe tomorrow afternoon.

I was beyond upset! I was talked to as if this was acceptable and the company made no resolution. When asked if they would cover the extra day I had to stay in the apartment the dispatcher, John, informed me that it wasn't their responsibility. John also informed me that there would be no discounted rate the next day. Both my husband and I took off work and had to have a babysitter for this move! Then left to fend on our own! This is a horrible company and I would never recommend them to anyone!

Hired these guys for a Saturday move and they never showed up. When I called the owner, he apologized and offered me a $100 off and reschuled for Sunday. Next day. Once they finish loading, I called the owner for my discount/new balance and he told me [expletive] and that I had to pay the full amount. Once I refused, he informed me that his movers had $5000 of my music gear locked on the truck and would keep it until I paid.

I called him a crook and he told me to meet him in his parking lot and that he would kill me. Great company. I filed a complaint with the Better Business Bur. DO NOT USE THIS COMPANY. Held my stuff for ransome until I paid full price after promised a $100 discount for not showing up for my move. Cracked the leg of our dinning table.

All Included Moving provided and initial Estimate Cost of Service based on an on-site visit by Jason Duke, a moving specialist. The cubic square feet was 333, cost was $1,415. On the day of my move, the same amount of personal items a second moving specialist estimated 525cu.ft at a new cost of $2,231. This company promises in writing that an on-site consultation and estimate will leave nothing to the imagination, meaning no hidden fees. This is not was not the case in my move.

The second estimator claims that while most of my boxes were the same as my original estimate, my couch and desk were a bit bigger than the average and will cost me more to move. There is no reason the original specialist didn't know this and I feel I was completely scammed in order to get my business. I have asked for reimbursement from the manager Daved I., and he has refused to proceed with the paperwork now that I have paid the final amount. I am requesting that they credit me the difference of these two estimates for the same materials. I would like to be credited $816.

I was going to do this move on my own, but based on their in home estimate I should have saved several hundred dollars using them. In the end they cost me more money than doing it myself. And they damaged a very expensive antique piece of furniture in the process because they did not heed my special moving instructions.

They never arrived to estimate how to pack up our house for our military move. On day of move, they scrambled when they only had 3 women arrive to do the pack up and over that day had more than 15 different people arrive in our home randomly throwing items in boxes all over the place that resulted in over $22,0000 worth of damage to our home goods. We had certain items like hand blown glass xmas ornaments PACKED CORRECTLY in a chest with bubble wrap and carefully done as these are heirloom xmas ornaments! We had a $12000 teak outdoor table they REFUSE to even discuss with us as a result of damage -- THEY LOST THE LEGS AND THE TABLE CANNOT BE USED EVER AGAIN!

Certain items like a miter saw and box they literally DUMPED these heavy hard items into boxes with glass photos and diplomas! WHO ON EARTH PACKS A HEAVY SAW in a BOX WITH A GLASS DIPLOMA? The Diploma was destroyed! They took properly packed items OUT of a wooden CHEST and in plastic protective bins and DUMPED them into cardboard boxes without taking proper time to REPACK GLASS ornaments OR Native American Pictures and TRIBAL DOCUMENTS! There is NO monetary Value for a Cherokee Tribal Rights Document they destroyed!

What is my recourse for any of this!? These items were packed to begin with properly! All they had to do was pack the plastic bins in cardboard boxes or pack the chest in a cardboard box to avoid damage to any of the items properly packed already! THEY LITERALLY DUMPED PHOTOS in PROTECTIVE PLASTIC BINS into CARDBOARD BOXES again- these were items pre-packed PROPERLY to avoid damage and they disregarded this and DUMPED PHOTOS and TRIBAL DOCUMENTS into cardboard boxes that were in PROTECTIVE PLASTIC BINS ALREADY! WHAT WERE THEY THINKING? I FOUND MAPS and CHEROKEE LAND RIGHTS DOCUMENTS IN A TRASH PILE ON THE FLOOR!

THEY WERE RECKLESS, CARELESS, and USELESS! They are claiming to take NO responsibility for these move issues and even with photos of the damages they didn't list ITEMS on the packing lists and we DID NOT REALIZE IT UNTIL TOO LATE - IT WAS A LONG DAY AND WE TOOK FOR GRANTED THAT THEY LISTED EVERY ITEM PACKED -- THEY DID NOT! We can't even make claims for the items! They did a less than half job of packing literally throwing things in boxes that would knowingly damage other items in the boxes... I cannot BELIEVE they have government contracts! THEY LITERALLY DESTROYED more THAN HALF OUR VALUABLE GOODS! AND EXPECT US TO TAKE LESS THAN HALF THE VALUE OF THOSE ITEMS CLAIMED? I AM SERIOUSLY JUST OUTRAGED AT HOW LOUSY A JOB THIS COMPANY DID and EXPECTS ME TO COVER THE DAMAGE COSTS!

To date, we are STILL waiting on a settlement from these people even tho we have given them MORE THAN ENOUGH INFORMATION FOR EVERY SINGLE DETAIL RELATED TO ARTWORK THEY DAMAGED, DIPLOMAS THEY DAMAGED, DISCONTINUED CHINA THEY DAMAGED, TIRES & BIKES THAT DISAPPEARED, A $10,000 TEAK TABLE THEY DAMAGED -- I mean I have NO CLAIM for certain items That were not even put on the packing list - they didn't list some items bc so many people showed up and scrambled to pack at last minute --

we LOST over $12,000 worth of home goods due to their lack of prowess in packing and the claim is as good as lost in space bc I'm sure to this day I will NOT SEE A CENT from them in the damages they did to our goods. Furniture was dirty - pieces were missing - Pictures were dumped from protective plastic boxes into cardboard boxs and water damage occurred -- THESE PEOPLE DO NOT EVEN DESERVE TO BE IN BUSINESS AND SHOULD NOT HAVE A MILITARY CONTRACT. I WOULD NEVER RECOMMEND THEM!

We hired them to move us from Maryland to Virginia. They were a day late on pick up & delivery. They broke several items & promised to pay to have them fixed. We faxed receipts to them but still have gotten no response, nor will he call back. I have contacted the BBB but they received no response either

We had to pay to get washer & dryer fixed. We had to help unload our stuff because they didn't bring enough help & we were afraid of what else they would break. We are missing screws to the shrunk, we fixed the bench they broke ourselves

Contracted to move household from Falls Church, VA to Morgantown, WVA (204 miles) on Sunday, March 1, 2009. Internet quote of $790. House was already entirely boxed and shrink-wrapped before they arrived. After loading truck, they demanded payment and said adjusted total was $3,269.00. I paid. They took an extra hour to arrive in Morgantown (I was paying hourly rate). Only moved items to first floor of new house and simply stopped taking anything to the second floor shortly after they began unloading.

They left their trash on the porch--including a Budweiser Beer bottle. (which explains the alcohol I smelled on the driver's breath--I thouhgt I was imagining things). I was not given the itemized list of what I'd been charged for until AFTER they unloaded, and the next day I noticed they had falsified the documents, claiming to have shrink wrapped 23 items when in fact they only wrapped my mattress. Overcharge: $525 plus 15% fuel surcharge, calculated by total value of the move, and not actual fuel usage. When I called Metro Van lines to complain, they steered me to their online claim form and made no comment about the potential--not proven--DUL driver.

Damaged goods, overcharges, fear of intoxicated driver/team leader.

Premove-before my house was sold, I needed to put some furniture and boxes in storage for better presentation of our home. We chose to go with the moving company (First American Moving Systems)storage program. When they came to pick up the storage goods, the drivers could not find the house and I had to physically walk 3/4s of a mile to get to the highway and wave them down.

Upon their arrival, the driver did not have good communication skills of the English language making it difficult for both parties to understand. During the packing process, the driver (initials SD) was asking us personal questions about Social Security earnings, the worth of our home and furniture with-in the home, which we had told the driver it was none of his business. Upon his departure, he continuously salicited for a tip, complaining about how little he was paid, and how he had to support his family on such small wages. Also saying that it was the tips he recieved that helped him. My husband and I felt pressured to tip, and asked what the tipping rate was.

This is our first move in 42 years, we had no idea. He told us $100 to $500 per mover. We can not afford that, so we gave them each $50 with reservations. We did contact the moving company and complained of their unethical behavior/solicitation...nothing has come of it. After arriving at our destination, we contacted Max, to set up a delivery date, which was suppose to be on the 1st of February. We chose the Monday or Tuesday after and was told by Max that the deliverers would contact us on Monday to set up a day/time. Monday/tuesday came and went with no call, so we called Max again to ask why we have not been contacted. He informed us that our household goods were on the truck and we needed to wait for the deliverers to contact us tomarrow...this went on for two weeks.

Finally we had a delivery date of February 13th. The contracted deliverers were very kind, as well as frustrated with the moving company, because we only recieved approximately 1/3d of our household goods. It was impossible to inventory because there was other peoples shipment mixed with ours with the same lot #s and duplicate item numbers. So, we now have someone elses sofa, table, and three boxes. Upon contacting Max, of course we are getting the run around on This is what happened...we will call you tomorrow...this is who you need to contact. Two weeks later and we are still getting the run around but not the rest of our household goods!

Luckily we were staying with my daughter while this was going on, but my daughter has lost wages due to the days she has taken off to help us. She has the experience of moving processes as a retired military troop. My husband is in the hospital recovering from heart bypass surgery. Due to all of the stress, he was having angina attacks, ran out of meds and ended up in the hospital. As for myself, having to deal with the stress from the moving company and my husband in the hospital, my blood pressure has gone haywire and up. Now I have to go to the doctors.

We contracted with this company to move our daughter from Nevada to New Mexico. We had to give them our checking account information to get a deposit put down. When the moving company they hired to do the moved brought the belongings it was considerably over wieght. We put the remainder on our credit card. The man assured us that the additional money we put on our card ($1664.40) covered the over weight charge that would be paid to this company (Get A Moving Co.). He even wrote on the receipt that we were fully paid for the move.

About 5 days later we found out that Get A Moving went into our bank account and took out another $187.60 for their Over weight fee. We contacted our bank and they said since that had already been paid we would have to go to the company. We contacted both moving companies. The one that did the actual move told us that yes, the money that they charged on the credit card did cover that extra fee.

We contacted Get A Moving and they said that they would refund it to us after 90 days (no explanation as to why 90 days). It is over 90 days. In fact they took the money out on November 10, 2008. We can't get ahold of them. They will not respond to our e-mails or phone calls. There is never anyone that can help us there. We are out the $187.6o. We want it refunded. I know this may not seem like very much but the whole thing is that they went back in to our account without our permission

I had arranged with Jay to move me on the 12th of February. He had said I needed 3 men at $300- first 3 hours abd 75- @ additional hour. I would also get 3 wardrobe boxes free of charge. On the 12th , Jay showed up with 3 men. He said you need 4 guys for this move, not 3. So the price went up to $395- the first 3 hours and $95- @ additional hour. They started to take my furnoture down. Jay sat on the phone for the most part. He even had me talk to his friends that he was chatting with, on my time. He told me I has alot of glass things and would I agree to pay for each box he uses to pack the glass itmes in. I said yes. he said....then nothing will break.

So he used 5 of those boxes at $5.00 each. They brought up the 3 wardrobe boxes and one was broken. They went and got another one from the truck. After we left my old apartment, we all proceeded to the new address...a 15 minute drive. They began to unload. After half of the stuff was unloaded, Jay presented me with the bill. He had bubble wrapped the furniture, instead of using blankets. That was an additional cost, which he didnt tell me about. He charged me 25- for the broken wardrobe box, because his men put the couch pillows into it. Tell me how that makes sense?

In total he added $270- for packing materials. $50- for a roll of bubble wrap ( I can get it cheaper). He charged me for 12 rolls of tape. He charged me for 4 men, when 1 was him and he did nothing. And the best part is, when I took a glass shelf out of the box I paid extra for, that was for sure not going to break, I pulled the bubble wrap off and the shelf had broken. A piece around 6 inches long and 1/2 inch wide went into the palm of my hand. I had to run to the emergency rom that night for stitches. I lost a days pay (Friday) I had to go back to the E.R., because the wound was bleeding. I have 5 stitches in the right palm of my hand.

I lost a days pay, $150-. I had to pay a deductible to the ER of $50-. I think I should be refunded for the packing material, since most of what he used, I had no idea was an additional cost. Jay didnt tell me anything about additional packing material costs besides the boxes for the glass. And that [didn't] realy worked out well! Thanks for your time and help,

I just moved from San Diego, CA to Tamarac, FL. [Husband] asked for some quotes in order to decide if it was more cost effective for us to get rid of our furniture and repurchase everything in Florida, or to move everything. Most of the moving company quotes indicated that selling everything was the best option, except for Interstate Moving and Storage. Nevertheless, we checked online on the Better Business Bureau of California website and Interstate Moving and Storage seemed to be a reliable company. Here is the first quote that we received: My husband and I wanted to make sure that we would not have any additional charges.... Then he told her very specifically we dont want any bad surprises; are you sure that we wont have any extra charges? The price wont be raised? and she answered Of course no, if you only have those items, you wont have anything else to pay. Patrick was very particular about the estimate and kept asking questions in order for us to know and understand the way the company would charge us and if the company had some sort of rules or other parameters to follow which would affect the final price. We wanted to know everything but she was very firm and clear about it, saying: if those are the items that you have, you will be fine?

For this reason, we decided to keep our furniture and other belongings and not sell them. Obviously, it was better for us to move everything to Florida especially regarding the fact that (like it is written on the quote) we would only have to take care of the boxes (that we purchased ourselves) because This estimate was representing a fullservice move

Interstate Moving was supposed to come and pick up our belongings on Thursday, January 22nd 2008 between 1:00 and 3:00pm. The company called Patrick the day before to let him know that it would be more likely around 3:00pm for pick up. That was no problem, since it gave us a bit more time to get organized for this move with our two babies (14months old and two months old). On January 22nd at 4:00pm, we were still waiting and had no news from the moving company. After calling Interstate Moving and getting the drivers cell-phone number (Mike), Patrick told me that the driver would be there at 5:30pm because of the extra time it took to finish the previous relocation. Nobody apologized, of course, and as customers, were expected to be understanding. At 6:00pm, we called back and were told for sure that they would be at our place in less than one hour and a half. Mike and another man finally arrived at 8:30pm! They began to load the truck slowly, were using tape casually around our boxes to secure them? even if they were already taped. Mike took also several smoking breaks.

Then, Mike asked us to sign a paper written in an aproximate english called the rules and regulations of Interstate Moving. Concretely, these were not the rules and regulations but the rates and pricing that we were asking since day one! Basically, the company was asking us to waive all our rights as a customer and to blindly believe it in any kind of charges that it would apply to our move! And, because they had already begun to move our goods, because we said no to the others companies and will be flying to Florida in less than 48 hours and did not have any other options, we had to sign this parody of contract and so we didprobably like all other customers relocating from one state to another and having the moving company coming at the very last minute. All of this is in addition to the pressure that Mike was putting on us saying that if we were taking too long reviewing and discussing the terms and conditions, we would be charged extra for that time! Of course, I guess he did not have any problem with the idea of extra charging us for his professional smoking breaks!

We expressed our feelings to him and he was surprised and shocked when he understood that we never heard anything about those charges and said that he would certainly complain about that. I asked him if I could write down my depreciation and he told me to write it on the Remarks/Exceptions box of the Household goods descriptive inventory. It was now more than obvious that we were the victims of bad faith and fraudulent practices! They kept moving our things, disassembled a few big items and came to take our 52 plasma screen TV. They packed it insecurely (we have moved in the past and I always noticed that the movers were using large amounts of bubbles, polystyrene guards and would indicate on the box Plasma Screen, Side Up/Down and FRAGILE. They did none of that and when I asked them if they were sure that it was okay, Mike answered me Dont worry, thats what Insurances are for! They finally left around 1:30am.

They told us and wrote down that the first date available for delivery would be on Monday, January 26th 2009.They add that everything would definitely be delivered between Wednesday, January 28th and Friday, January 30th 2009. The following day, we discovered six of our boxes had been left behind! My husband tried to reach Mike all morning long without any luck. Around 1:30pm, a driver called us back and asked us to drive the boxes ourselves to Los Angeles! And so we did! Did we have the choice since we were flying to Florida the following day and they were not coming back to San Diego to pick them up?

On Saturday, January 24th 2009, we flew to Florida and tried several times to reach another Mike (at the office, probably the owner). He called us back on Tuesday, January 27th 2009 and let us know that after weighing, the final cost would be $2741! We asked him why, and to explain to us why we were being given these extra charges. Right away, he became unbelievably rude and threatened to keep our things in storage and to charge us with $3000 lawyer fees plus the storage fees if we were not making a cash deposit or a wire of $700 on a Bank of America account. He ordered us to write down the account number and told us that we had to deposit the money within 24 hours and we would get a $190 discount! I took the cell phone and told him that we were not paying anything as long as we didnt have the details written and sent by email to my husband. Twenty four hours later, we still had nothing. Thirty six hours later, we received the following in a very casual and unprofessionnal way.

I was feeling like I was being abused, threatened and blackmailed by a kind of mafia which was putting pressure on me and my family by keeping our personal belongings. It was Thursday, January 28th 2009 and we were supposed to already have received our goods! We did not receive confirmation of the receipt for the money, and therefore, kept calling. Finally, somebody answered on Saturday, January 30th and gave us the phone number of another driver. We were told that Mike (the driver) was no longer in charge of the job! My husband called our new driver and he told us that he would try to be there before Monday. Nevertheless, he had nobody to help him, so if we knew some people who could help, he would not have to look for people. As customers and as newcomers to Florida, we were not in a position to offer up a list of helpers. We understood that we would not get the supposedly signed service with professional movers.

We exchanged several others calls and our driver finally came on Tuesday, February 3rd 2009 at noon with two men from Latin countries who did not speak English. I spoke to them in Spanish and found out that they were not professionnal movers, that they were looking for any kind of job for about $20 an hour. I had the feeling that they were illegal workers. Since the truck was huge, they were enable to park it in front of our apartment (at less that 70 feet) and required another $250 extra fee for long carry. We refused to pay and measured 70 feet from the truck in the direction of our apartment and told them to put our things in the middle of the parking lot in order for us to take care of the extra feet. My husband gave them the $1100 balance in cash and they began the delivery. They were putting everything in the parking lot and my husband and I were rushing to bring the items to our apartment and keep an eye on our kids in the meantime (when we originally were supposed to just sit down and relax like the company wrote on its website). They also refused to reassemble the furniture that they disassembled themselves since we were not paying the $250 extra long-carry fees (which doesnt have anything to do with reassembling!).

They finally came to bring our 52 plasma-screen TV located on the very bottom of the truck under all the boxes and it was broken! Our coffee table was also broken, and the driver said, just glue it. In addition, another rustic table with a glass top suffered from some kind of leakage during the move! We were furious and decided to call Mike (or maybe we should say A. Bembaron regarding his email address) with the driver who pretended that he did not know him since he was hired by a regular transportation company and did not belong to Interstate Moving. And the miracle happened: these two supposed perfect strangers began to talk right away in an Israelian language! I ordered the driver to speak in English since we were in the United States. He kept speaking his own language! I took the cell phone and asked Mike to fax us in the next two minutes the form and the information regarding the claim department. He said briefly and rudely that he would do so, hung up and never sent us anything! My husband called him back; he was never available and we finally got the phone number by another of their customers who filed a complain.

Of course, we never heard from or about them. They never apologized and never offered us any kind of reimbursment or discount for: - Lying with the quote hiding their entire pricing and rating. - Not giving us the possibility of checking the weighing process - Extra charging us more than 110% and pretending that it is legal - Being 7 hours and 30 minutes late at the pick up - Having us sign some abusive and illegal paperwork - Forgetting six boxes, not coming back to pick them up and never thanking my husband who drove those boxes himself from San Diego to Los Angeles. - Holding hostage our belongings during eight days and blackmailing us - Using a regular transportation company without our agreement and non-professional movers (if not illegal) to deliver our goods - Being eight days late for the delivery - Damaging or breaking some of our things - Not giving any kind of After-Sale Service such as offering us claim information. I took some pictures, recorded a few sequences, videotaped and kept all the paperwork and transactions receipts. I am also in contact with two other people who were victims of that same company.We are very firm on our common position: we will not let this company abuse and misguide its customers!

We lost a $3500 plasma screen, a $129 coffee table. A rustic table estimated around $1500 has been damaged. We paid $1381 in extra charges that they were hiding with their obvious bad faith. My husband lost his afternoon driving 6 boxes to LA (plus gaz cost). Our kids got the flu from this insane overnight move and we had to see a doctor before getting our flight to Florida. They threatened us and made our move became a nightmare! They did not respect the delays and we had to live without our furnitures during 12 days...with two babies: a nightmare! We experienced some financial difficulties resulting from the unplanned extra fees!

I hired padded wagon to move my household goods. I also purchased valuation insurance or my furniture and certain belongings. They damaged my belongings I filed a cliam with the them and they are refusing to pay the claim. I have written them numerous letters and called and they are refusing to pay my claim. They also damaged items in my home and lost a box that they are refusing to pay any damages on. Additionally they performed repairs at my home and these repairs have caused further damage to my home. Again with no response.

Damages totaled $1300.

On October 16, 2008 we hired Manna freight to pick up a $1700.00 bed from our manufacturer and deliver it via white glove service to our customer. A few days later Manna called us and told us that the bed was damaged. To ascertain if it would be repaired they sent us photos which we forwarded to the manufacturer. After reviewing the photos the manufacturer stated that the bed was damaged due to careless handling and doubted that it could easily be repaired. Marissa Petersen, a claims adjuster at Manna then denied the claim stating that it did not meet their packaging standards. The shipping manager at the manufacturer responded I have looked carefully at all the pictures and can tell without doubt that in my opinion the Crate itself was subjected to at least one substantial impact at some point during transit. The freight agent's suggestion that, the frame pieces were just floating inside the box and that there wasn't any filler for support is not correct.

When we Crate Furniture for shipping - such as this bed -- It is securely, Braced within the Crate - to prevent movement during normal transit - and, filler is not required, nor practical for furniture of this type during transit. We use the cushioned Bracing method so as to reduce the amount of contact points touching the pieces within the crate during transit. This method greatly reduces the risk of marking the finish on the piece. Also, the images show the Crate is upside down - with the Bed hanging out of the Crate - Storing it this way, of course can only cause further damage to the Bed. It is clear to see that all the bracing which previously held the Bed in place within the Crate is damaged, with some broken away completely.

Again, in my opinion this can only have happened after heavy impact to the Crate - which looks to have hit on the top, right corner - suggesting the Crate may have initially fell, upside down on its top corner. This damage is due to what one can only assume and appears to be, careless handling. We informed Manna at this point that because this was the third or fourth shipment they had damaged combined with the fact that they refused to pay the insurance claim, it would cost them our business. They asked where to return the bed to and we stated it should go back to the manufacturer. We did not pay the invoice for the shipment as it was not delivered. In the meantime, we had another claim that it took them quite a while to settle. When they did issue the check for the claim the settled, they deducted the $375.20 shipping charge for the damaged shipment was deducted from the check.

On Janurary 30th, I spoke with J. Boysen, their Loss Prevention Manager and ask about why the bed had not been returned and why they deducted the shipping on a shipment that was never delivered. I was told that this is standard practice and that they are not liable for the freight charges or the damaged goods. That they would not reimburse my shipping expenses, but that the bed would be returned to the manufacturer. Today February 20th, we Manna sent us an email requesting an additional 182.54 to return the shipment.

We have lost the sale with the customer. A $1700.00 that has been destroyed, and they have refused to pay the claim on it even though it was insured. We have paid $375.20 for a shipment that was never delivered. And now they want to charge us $182.54 to return our product. In my opinion this is at the least unethical and possibly outright theft and extortion.

They overcharged me on my move, they double charged me for storage, they lost almost all of my furniture and broke almost everything else.

I have to replace almost all of my furniture and there are items that cannot be replaced. It will cost me thousands to replace everything lost and/or broken.

my daughter moved from pembroke pines fla to glen cove ny in june 6th 200. she told the mover art that this one paticular item was the most important thing to her. she watched him put it on the truck. it was an oil painting of my parents wedding picture at leas t60 years old in an antique frame. my ex husband paid for the moving company. i did not know what kind of insurance he took out. any ways the truck arrived in glen cove all things came off truck. my ex signed a paer saying he recieved everything not knowing the picture wasnt there.

my daughter hadnt arrived in ny yet. when she unpacked her stuff the picture was missing. we contacted best moveing comp i spoke eith maya she claimed they would check warehouse it wasnt there, she told us to send in aclaim form they would invesitage and get back to us it took three months and they finally sent my daughter a letter saying she would get 6 dollars back. can you imagine?

we are so sick over this the picture is wotrh way more than that we dont want the m,oney just the picture of my mom and dad. its a family heirloom we cant replace. is there anything you can do for us becuase thic company says it was human error and therwes nothing they can do.

it is more emotional damage my daughter is heartbroken her grandmothers dying wishes were for her to have this piture and now its gone because of there carelessness!

Movers came, told me 2 hours to load. After 5 hours and a lot of breakage, I had to call police department. I suspect the individual was doing drugs, he was out of control and first officer called for backup. The manager agreed not to charge me, as they did not get me moved,but left all my goods, mostly damaged, at the storage facility. Then they charged three separate charges fraudulently to my Visa Card.

Lost 2 days work, $1200.00. Damage to furniture about $5,000. Had to hire another company at emergency pay $780.00. Overnight in hotel $219.00. Aggravation - priceless.

Moving company held my stuff hostage and threatened to sell my stuff if I didn't pay $1500 for a local move. This company has a BBB rating of F for a reason! They did not honor anything in their contract. This company and its owner A.Sharabi are so illegitimate that they do not even own their trucks; they have to rent them from Budget and Enterprise!

I have incurred more than $3000 in expenses for a local move that is less than 15

They took their time loading the truck and milking the hours, i told them i didn't want to pay for any materials and they wrapped my washer and dryer that is 5 years old like they were shipping it and charged me almost 600 dollars for boxes and wouldn't unload my truck until i paid them first. it took them less than 63 hours to unload and put up beds so why did it take them alomst 6 hours to load.

they have over 25 complaints on them and the manager Adam talks to women any kind of way and some of the drivers act like they can't speak english when it comes to a problem. the movers stated even if you can't afford boxes if they feel they should use them then there is nothing you can do, it is leave it and if I say no then it's no.

I paid almost 3000 for a 1000 mover

I had made a request to have our belongings moved from NJ to AZ on line. At the time I was in Santa Monica, CA working, so we talked about the situation my wife was in. Which was about having a son who is terminally ill and that John made me a promise that he would help us out. John finally was able to do a walk though with my oldest son. John was unable to see two rooms at the time and was told that one room wasn't having any furniture being taken, while the other room he was described what was in my son's room. I had received a call from John the next day with a price of $3800 so we agree on the price and John makes all these promises to me now knowing what my wife is going though with are son.

So now comes moving time John calls and said that he needs to come and get are thing because he has a truck leaving on Monday. Well we weren't ready at that time and John said to me that his men will help pack all of our things so I talked to my wife and we agreed. John can over to my house with his crew and started to pack all of our belongings. The next thing I know is John is calling me asking for more money because he said he didn't see every thing when he came out. I told John that the only thing you didn't see was the clothes in our room and my son's room plus two TV's and two computers. The next thing I know is I being held hostage to pay more. Will they were unable to finish packing the truck due to the fact that they needed a small truck to get up my driveway.

So Sunday comes and my son calls and said that John wasn't taken this and that and the next thing I know is the price went up again. Now I'm lost because I'm in California and I really have no control so I have no choose but to agree. Due to the weather and being on a Sunday they only took a few things. Next thing I know is John is telling me he wants more money before he comes back to finish loading our stuff. Now I'm lost on what to do and my wife is really upset on trying to deal with a move that was rushed and our son. At one point John told me if I didn't like the price to come and get my stuff at his warehouse. Again I'm at a lost and have no choose but to agree not know what the price is at now.

So when it comes time John tells me that it will be $14,000 from the original price of $3800. I finally get John down to $12,000 which was way too much for us to pay, but they had all of our belonging except whatever John wouldn't take. Then to top it off the truck finally arrives in Arizona and the drive hired two kids from Labor Ready to help unload the truck. Well the first thing they did was to damage my sick son's TV which we only paid off ($3500) they I'm being told that he wouldn't unload my truck until I had the cash. I advised the driver that my wife was flying later in the day.

So now I had to drive back to California after my wife had arrived and they unloaded the truck the next day. My son told me that it looked like the just threw or belongings in the back of the truck and there was a roto tiller which still had gas and oil in it before it was put on the truck. The oil and gas had damaged so many items we are still working on the list. To top it off most of the items that were damaged were thing that our terminally ill son had save and collected. They don't know how upsetting this was to our son when he found out; all of the things he had collected were ruined.

How do you put into words the damage that was done to our son who had lost every he had ever collected. As I said we are still working on the list of damaged items which has taken a while due to our son either being in the hospital or dealing with the Doctors and nurses that come to the house daily. All I can say is that it's so heart breaking to hear what my family had to go through with this moving company while I'm traveling with work. Let alone all the extra money we were charged that we didn't have to spend. All I can say is that the move was a nightmare from hell.

I engaged priority Van Lines in May 2008 to move and store my husehold goods. I have paid them for the initial move and storage charges, however I'm unable to get a true address of where my goods are located. the telephone number that was on the order s now working. Finally I spoke to another representative named Megan who told me the moving company had been acquired by another company. I'm still unable to establish where my goods are located and have them delivered or picked up.

Mentioned company picked up household goods for shipment and storage following a military move. Pick-up date was 07 Nov 2007 with removal from storage date of 11 June 2008 where they turned over goods to another moving company for shipment. At that time, the accepting company (Hi-Line Moving Services, Inc.) took out a rider agreement against Trading Post Moving & Storage for damages to the goods that occurred in storage (These items are listed on the rider.) I sought payment first through the U.S. Air Force who attempts to mitigate claims between service members and moving companies and obtained a partial payment of $625.95 out of the $6,424.95 claimed. This leaves 4 items still in dispute totaling in $5,970.00.

Trading Post holds that they owe no liability to the customer but rather to the government and thus refuse to review the additional claimed items. The government has erected a system that removes the burden of dealing with the claim process from the service member and attempts to recourse on their behalf. This in no way removes the moving company from their obligation to review claims submitted and attempt to settle on items listed on agreements as damaged while in the possession on said company.

Desired Resolution: I am seeking repair/replacement or monetary supplement on the 4 items still in question (Box of Car Supplies ($250), Sentry Safe ($470), Roubaix Bike ($3,000) & Trumpet (2,300). I have provided the company a copy of all documents pertaining to this claim to include pictures, estimates, and itemized listings of payments made by the government. I ask that a fair claim be awarded for the damages to either fix or replace (at depreciated market value) the items mentioned above. This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response.

The movers damaged the property they were moving. They damaged the home we were moving from. They damaged the home we moved to. They threw boxes marked fragile from the truck onto the concrete floor. The refused to unload the truck unless they were paid a tip. They refused to accept payment at the original location or to provide the final price which was fixed and accept payment so we could use a credit card. The broke collectibles, furniture, and other personal belongings. The charged us for the time they stood around doing nothing while we went to the bank to get them a tip.

They informed us that if we did not sign forms accepting their services as completed satisfactorily they would not remove the property from the truck and that they would take it back to their office where we would have to pick it up ourselves and pay storage fees. Their insurance refused to inspect the damaged property and would not accept the pictures we provided. They refused to accept the claim because we did not have receipts for the collectibles which were gifts and were more than 10 years old or have estimates for repairing the damage yet they told us not not to have anything repaired. They were nasty, vulger, and threatening when we brought it to their attention and only directed our complaint to the insurance carrier when we threatened them with police action.

The damage to property is in excess of 3,000.00 which they refuse to pay or even review the damaged property.

I engaged Americarrier to move my husband and me to Salt Lake City. The team that picked up our belongings were very good and professional. The team that dropped our belongings off were not quite so and were in a hurry. So we felt compelled to sign the inventory sheet before we got a chance to check everything out. We realized that a step ladder was missing after they had gone. I called Adrian who didn't call me back. He did email me telling me that he'd look into the step ladder. He explained that he hadn't called me back because he'd been out of work due to stomach pain.

Upon further unpacking we realized that two large pictures were also missing. I called Adrian back again who has never returned my call. My husband called him and he has never returned his call either. I emailed him on January 24th and I still haven't heard or had an email from him since.

We had to go out and buy a new step ladder. We are still missing those paintings which my husband did as a young man and which has sentimental value to us.

The morning of 12/27/2008 a supervisor came to the house to move our items. The first walk around, he indicated that he would do the paperwork. He came back with a $4,000 maximum with to move us. We had an email of the cost done by a verbal phone agreement. I said no and he went out and had Dave call me. There was a misunderstanding. Second time, he came up with a different number and again Dave called me when I said I have an email estimate. The supervisor asked me what I thought I would pay and I said a $1,000 which surprisingly enough Dave called back with that figure being the high and a twelve hour estimate move time or more.

Then, the supervisor a fourth time said this does not include the garage cabinets, etc. That had been waht my husband had from the phone, email and discussion needed done. I told them that this was Bait and Switch and get off our property. That they had used this on two seniors because they thought I was desperate to move. Long and short, I told them they broke the contract with the Bait and Switch method as well as falsely telling us they could move us.

I have a witness (non relative) who saw the whole thing. I asked the supervisor for the copy of the form to write voice due to dispute of bait and switch method, he said we can't charge you anyway without your permission. They did charge us $350 to argue for over an hour on the phone the day of the move and left us without a mover and having to change a lot of moving dates.

Bait and switch method on seniors (65 years old and 62 years old). The $350 cost for nothing but argumentation and rude services. There were four calls by Dave of which I did not answer the fourth. I have a cell log of these and eye witness to the shuffling around the supervisor did. The key is our frustration with them but the financial loss of $350 and being placed in a further financial dilemma to get moved. I have emails trying to resolve the issue but they are non cooperative. I have written a complain to our credit card company that disputing the charge as unauthorized. They do not belong handling senior moves nor any move that requires a straight forward financial cost. Thank you for your assistance.

i had my stuff in storage in woodside then they moved without any consent from me to long island ny. then supposley the roof fell in and my stuff in nj again without my consent. please help me. i need directions on how to get my stuff back. i mail cks. they dont cash them. the last few months i just want my stuff. there # in florida is 195-.

i wanted the to bring my stuff back to ny so i could put in anther storage place. they refused without paying my last months rent. i told them i would pay when i examine my stuff. they wouldnt agree. they want money up front. at this point i dont trust them to send more money. thank you for your help. i would appriciate any help you can give me.

Contracted with this company to pick up my items in Pennsylvania. The two men who picked up my items were very personable, and professional. This is where the customer service ended. I was given a week window for delivery. Over the course of this delivery window week, I was called numerous times, and told I was set for delivery on first Monday and Tuesday and would hear from the driver 24 hours before he showed up.

When I didn't hear from anyone up till the end of the specified time, I would call the main number to be told that delivery would then be Thursday or Friday, then the pattern would repeat, then Saturday or Sunday, then Monday or Tuesday, then Wednesday. Now I am being told that delivery is set for Friday. No reason why I haven't been delivered. No apoligies. No calls from the driver.

I've asked point blank if they intend to deliver my goods, to be answered with a you will be delivered on Friday. I don't think they care, and it does not appear that I am going to be receiving my items. They are very good at their jobs. They promise delivery, and when delivery does not happen I am told there is nothing they can do to help, despite the fact that I have a binding contract with them, as well as with Cross Country.

Moving company has very poor customer service,company claims to have highly trained courteous professionals but I experiecned otherwise, the driver of the company had a very bad attitude didn't konw how to assemble anything and every piece of furniture was damaged because of mis-handling. I would not recommend this company to anyone.

I had Moving-Van Lines to move my things from a new two bed room apartment in Gary, Indiana. This was on August 29, 2008, they were supposed to put my things in storage and deliver them to Atlanta. The first month of storage was free. We because of some financial difficulty that I was having I notified them via phone and email that I would not be ready for my things to be delivered until February. I spoke with a lady in customer service by the name of Nathali. She told me that I would get a bill for the remainding amount of the move as well as a storage fee for the time I spent in storage.

On January 5 I got a call from a lady by the name of Randi who claims to be the supervisor of Customer Service (she was very rude and nasty). She explained to me that my payments had been delinquent and that I needed to make payment for the time I had spent in storage which was $600 I then explained to her that I had spoken to one of her employees and that she adviced me that I did not have to pay monthly but that I would get a bill for the entire time I spent in storage and that I could forward her the email confirming this. She totally ignored the fact that I was given wrong information. I then told her that I couldn't make the payment until Jan 22 when I got paid.She asked me to send them an email stating when I wanted the things delivered and that I would have to pay a full month of storage fees for February because I wouldn't want delivery until February 6. I told her that I thought that that was unfair to me because of the wrong information that I was given on their behalf and asked why hadnt they called or emailed me if that infact was the case.

She began to get an unprofessional attitude so I asked to speak to her manager, she would not let me, stating that she herself was a supervisor and everyone else would tell me the same thing. That I didn't want to speak to anyone else, because she was the nicest person there and I would really have it rough if I spoke with someone else. I got off the phone and began to call back, that is when she started to intercept all of my phone calls no matter what extension I pressed or department I tried to be re-routed to.Randi then called me on the next day which was Tuesday Jan. 5th and told me that they were going out of business and that everything that was not paid for would be auctioned off. Again I asked to speak to someone else because I didn't believe her because she said nothing of the sort the initial day that I had spoken with her. She still refused to let me do so.

The next day I decided to use a friend's phone to call and I got to talk to a man by the name of Giovanni (he is the supervisor over dispatch) I told him about the situation and he asked me to forward the email to him and I did. He called me back and said that that didn't prove anything and that if I didn't pay my things were going to be auctioned off. I called the next day because I was scared to lose all of my brand new things (I was only in my apartment for 4 months before I was offered a position in Atlanta, Georgia) and told them that I would pay for the entire balance by credit card, I was on the phone again with (Randi) and she told me that I would have to pay cash they did not accept credit cards and that I would have to deposit into one of their accounts. I told her that I didn't have the money to do that and that I paid for the initial part of the move by credit card. She then said that it was too late because the truck was on the way to pick up all of the things that hadn't been paid for and that my things were going to be auctioned off.

I am moving into my apartment on Feb 6, 2009 and I have a child. I do not have means or a way to replace all of my items. All of my son's baby pictures and priceless other items such as my deceased nephews clothes were in storage with my things, that can not be replaced.

In & Out Movers were scheduled to arrive at my home to move me a mile away at 12 noon 1/17/09. The movers arrived at 5:40 PM. Because the elevators were booked for me from 12-4 via Angel with the moving company I expected to see the movers during this time. I called throughout the afternoon starting at 1:30 PM (no call was forthcoming from the moving company) to determine when the movers would arrive. First, I was told that they were delayed on another move but would be at my home by 3 PM. At approximately 3 PM, I was told the movers were en route from Hyattsville which is less than an hours drive. Having lived in this area and having friends in the area now, I understand that the maximum it should have taken is one hour.

They arrived at 5:40 PM, almost 6 hours past their scheduled arrival time. I did not want to sign the contract when they arrived without consideration of a discount but the manager rudely spoke to me and said we would work that out later.? Most of my boxes I had packed and marked myself. The movers spent a untoward amount of time boxing what was left. I felt for three young men that they were extremely slow. They left my shredder, took a desk I asked them to leave by the apartment trash, and I have opened every box but am unable to locate my wine rack.

They took 11 hours plus an hour of travel time to load in the bedroom 2 nightstands, a door chest a dresser and bed. The dining/living area contained only a table and chairs, a wine rack, shredder and entertainment unit. They put leaves to my dining table in a linen closet instead of the hall closet where I indicated I wanted it. When I opened the clothing boxes, only one had a rack and was used properly. Every other piece of clothing, including business suits were wrinkled and folded in the remaining three wardrobe boxes. In three of the boxes, the clothes were folded rather than hung. No use was made of the bar that goes in a wardrobe box.

During the course of the move, I was asked by the movers to order food for them. I do not feel that this was my responsibility. I called the moving company the day after the move and spoke to the manager who offered me $125 as a discount for my trouble and offered me $125 if I used his company again. I would not go near this company. They do not have the courtesy to let me know they are going to be so late and $125 does not even compensate for my time. Had I known the movers were going to be so late, I might have been able to take some items over and alleviate some of the problems, but In and Out movers does not work in a professional manner.

After they left I realized they had mangled the expensive sofa cushions in the base of a coffee table. The boxes the moving company packed were all unmarked. All of mine were marked. It was a one bedroom apartment with three pieces going to the trash that had been in another room. It should not have taken them till 4 or 5 the following morning to complete their tasks.

unprofessional behavior, not handling clothing properly, not marking boxes, charging me for 12 hours for a job quoted at about $320. Costing me money to replace what they forgot to pack. emotional frustration.

I filed a complaint before but was told it would be published and it never was. A Plus Vanlines charged us double the original quote and then left 1/4 of our belongings behind saying that if we wanted our furniture we would have to pay for another entire truck. So we lost hundreds, thousands worth of belongings. Then the driver disappeared and the company said they hadn't heard from him in over a week. The dispatcher/ manager refused to allow me to speak to anyone above her. The truck was missing for 2 weeks and finally showed up the night before Thanksgiving. The driver showed up, walked into my house and said, I have your stuff, order me 2 pizzas with olives and onions then he went back to the cab of the truck and took a nap. This company is horrible. Go with one of the big 4 companies.

We lost all of our patio furniture, grill, deep freeze, dyson vacuum, steam cleaner, playground equipment, weight bench, shelving units, 4 strollers, changing table, kid's kitchen, wagon, picnic table, bikes, hammock, and more.

I was given and signed a binding (not to exceed) estimate/contract in the amount of 1431.71 for moving my items from Sarasota Florida to Fairfax Virginia. Upon arrival the driver told me I owed another 1689.77 to get my items. I told them according to the binding estimate I didn't owe anymore than 845.10. I was told that they would not give me my items until I paid the amount in cash (1689.77). They said I would never see my items unless I paid it.

After a couple of hours of being intimidated and not sure what to do I agreed to go get the cash to get my items. Upon return from the atm they were gone. I was told upon calling the company the truck was on its way to New York and I might see my items. I have not heard from them since and can't get a hold of them. HELP!

I have not gotten my furniture and personal items. I have lost money in regards to my items and also money I paid the moving company.

The Movers located at 4513 Florida Ave quoted me a price to move a floral cooler. They were provided all the details as to weight size and distance of the move. They provided a quote of $550.0 to $650.0 which seemed fair. In the beginning they picked up the unit and acted professional but when they arrived at the destination they increased the price to $1150.00 and demanded cash. They refused to unload the truck until they were paid.

It was on a Saturday afternoon and we werent able to get the cash. They had initially said they took business checks but now they said no checks and no credit cards. They jumped in their truck and took off with our cooler. Later they called back with an even higher price of $1500.00 if we would meet them in a random parking lot and take it off their truck. We still haven't got the cooler back. I'm sure the price continues to go up.

My Flower Shop has been closed for over two weeks due to a fire. I'm in the process of relocating to a building next door and my previous coolers were destroyed by the fire. I need the cooler to reopen my business. My business is on hold until I get the cooler. My employees and I are out of work until I get the Shop reopened. Please help if you can. Thanks

I created a telephone and on-line estimate with Cliff @ Infinity Van Lines to move my storage items from Waterford, CT to Ft. Lauderdale, FL. The estimated price was $950.00 (1st price) The Truck was scheduled to arrive between 9am & 11am on January 3, 2009. The driver called at 12:30pm to inform me he needed the fax number for my storage company and that he would be there within the hour. The truck arrived at 2:15pm. After getting the fax number, the driver went into my storage unit and told me there was more than anticipated and the price was now $1,100.00 (2nd price). He began packing his truck and then notified me that the price was now going to be $1,750.00 (3rd price). He continued to pack his truck.

Then he notified me the price was now going to $2,200.00 (4th Price). Both the driver and I initialled the original contract of $950.00 which showed the change to $2,200.00. :-( The driver wanted the remainder of the 50% deposit in cash or a check made payable to him personally or to the name on the side of his truck (Sunshine Trucking, I believe). I told him I couldn't do that and gave him a check made payable to Infinity Van Lines. The truck left for Florida. Shortly after, the driver called me and said he made a mistake and the price was now $2,800.00 (5th price). THREE TIMES THE ORIGINAL PRICE. He wanted payment in the form of postal money order or cash only.

When he arrived in FL I offered him the balance of the $2200.00 in cash as per our initialled agreed price. He walked out the door into his truck, told his people to repack his truck and snarled at me that the next time he was at my home it would cost $500.00 more and started his truck to leave. I felt only God knew when I would see my items again and at what cost, so ran into my home for the extra $600.00 cash. When the truck was empty of my items, his main worker was checking the doors on the truck and the driver drove off without him. The man was running down the road after the truck. He finally stopped to pick up his man several yards down the road. This driver was scarey!

I am over 60 years old. I was alone at the pick-up storage company when the truck arrived. This driver was more than intimiating and plain out rude. I believe he took advantage of me because of my age and because I was alone. I believe that his insistance of getting the fax number for my storage company before he even saw what I had in storage is indicative of his intention to raise the cost of the move.. 3 Times more than the original estimate. I believe the business ethics of Infinity Van Lines is shameful and probably fraudulent. The estimate started at $950.00 and was raised to $2,800.00. A Difference of $1,850.00 and I had to pay that on the spot or not get my storage items.

The moving company was five days late to pick up household goods. This caused the need to change airline flights. This caused us to have to cancel another airline flight. This cost $160.oo to change the flight and the lost of $300 for the cancel flight. The company promised a discount. We did not receive a discount. The company told us the total bill will be billed to us once the discount was arranged. We were never told of the total that was due but we were expected to have the total before the items were delivered. We paid by credit card via telephone call and email.

The drivers then charged my son (He is in school and the items were moved from Chesapeake to Michigan) $150.00 to walk into the building (6 steps) and to walk from the elevator to the apartment. (How could you take the items to the apartment if you do not walk from the elevator?) The drivers did not give my son a receipt. They would not leave his apartment until they made him go to an ATM to get the $150.00. This is robbery! My son was forced to give them the money!

When the movers came to pick up the household goods after being 5 days late, they asked for a tip! We never received a booklet discussing our rights. The truck did not have the company name. Whenever we call the telephone is answered with someone saying, Movers and not a company name. The name of the company is Great American. It should be called Worse American Company Ever. One desk shelf broken

We moved from San Jose, Ca to Allen, Tx. (10/30/08) We used American Choice to move us. They showed up early, which was ok. The Russian mover was arrogant and rude. After packing and wrapping our belongings it was time to sign the contract. The Russian guy noticed in the contract that we were charged $49.00 for the 3rd floor. He thought it was wrong and called his boss. His boss assured him that it was correct and we signed and paid the contract. We were told that our belongings would arrive on Nov 7th. Which is also the date that the credit card charge went thru.

The 7th came and went without our furniture showing up or even a phone call from the movers. We would call several times, they wouldnt answer or call us back. When we finally got ahold of someone, we were given another date that our belongings would arrive. Again, they didnt show up or call. They gave us 4 different dates and times, they finally showed up 17 days later. When the movers arrived, they noticed that we lived on the 3rd floor. They didn't agree with the contract, that was already agreed upon and paid, that $49.00 was enough for them to walk to the 3rd floor. They called their boss. The movers then told us that they wanted an additional $150.00 or they were going to drive off with our belongings.

My husband talked to the owner and the owner informed my husband that it was a misunderstanding on our part, NOT HIS. My husband tried to explain that we already paid to have our things moved to the 3rd floor. The movers refused to give us our stuff. We had already went without a bed, kitchen table and most of our clothes. We couldn't handle it any longer. We had to pay the $150.00 or have our belongings stole from us while we watched. Since we didnt have a choice in the matter, we paid the $150.00. I later found out that they breached the contract, that they wrote and that we already paid for. The movers were angry, rude and extremely unprofessional. They did not want to reassemble our furniture, which is in the contract.

Also some of our belongings were damaged, chairs have stains on them that werent there before, HUGE scratch on our coffee table, weird marks on our sofa and to top it off they damaged the wall in our apartment. They left bundles of used tape, that they took off the furniture, under my bed, as if I wouldn't notice. When we asked the movers if our stuff got wet they wouldnt answer. The movers were aware of the damage and said to call the office. We called the office and were told by the owner that if we didnt write it down on the check list that the movers had then there was nothing that he could do.

We were lied to and robbed! I also spoke to the sales rep about the $150 charge. He said that he would take care of it. The owner refused to give us back the money. I told him that he owed me for damages. I noticed in the contract, that if the movers have to wait on you its an additional $350 a day. I feel they owe us at least 50% back for having to wait on them.

The waiting and the fighting over the $150, cause the movers didnt want to do their job, caused us much emotional stress. Sleeping on air mattress didnt help us physically either. The anxiety of wondering if we were going to get our belongs was almost overwhelming. Then, to not get any customer service or a refund for our late, damaged property has us enraged!

This has been the absolute worst expereice possible and not one of problems has been resolved. And please remeber that this van line comapny CONTRACTS out different movers, so you have NO idea who or what you are getting. The so-called 'quote' that we were given was by far the biggest stretch imaginable. Let me just add that not only did we pay an extreme amount higher than quoted for our 4-bedroom home, we sold half of our furniture prior to the move, including our washer/dryer, dining room table/chairs, coffee and end table in front room, whole bedroom set including bed, nightstand and armoir in 3rd bedroom, and desk in our 4th bedroom. So essentially, our '4-bedroom' home was basically a 2-bedroom home.

In addition, I packed more than half of our belongings myself, leaving only fragile items/pictures and all of the kitchen to be packed by the movers. Not only did they show up a day and a half later than we had been told, it took them 4 days to pack the additional items left in the house. They arrived unprepared with no boxes or packing supplies. We asked for special crating for our new, 52 television, which they had no idea as to our request. What I cannot seem to understand is how it can take that long to pack our items when A) they did such a HORRIBLE and unprofessional job packing. Things were literally just THROWN into boxes and drawers DUMPED into boxes And B) the guys left behind an unmeasurable amount of our things including ALL of the items in the garage, downstairs bathroom, patio furniture, kitchen items, rugs, boxes of clothes and toys, wall art, vases and home decor, etc.

The boxes that were packed were not even labeled so when we moved into our new home in FL, we could not even place the boxes in the appropriate room because we had NO idea as to the contents that were in them. On top of all of it, we were lied to, stating that only a 'few SMALL items in the garage' were left behind. My picture frames that I purposely asked to be packed so they would not get broken were left the exact way I had them...many thrown in a box in piles, one on top of the other and most thrown in a laundry basket! Not ONE of them wrapped. EVERY single piece of our large furniture has damage and our house in Kansas City has significant damage to the walls, woodwork, railings and wood floors.

Half of the wardrobe boxes were only half full - another huge space factor and only a dent as to why things did not make it into the truck. It is amazing that they can contract such unprofessional movers and get away with it. I find it absolutely impossible that these men have never received a complaint as to their work and packing/moving ability. Apparently this company has no regard to customer satisfaction or these workers would have been taken off your 'list' a long time ago.

Now I am paying storage in KC for all the things left behind, had to pay $400 in hotel fees for my renter in KC because the movers were late and slow and our renters could not move in...the list goes on. Forget the 'insurance' or claim report - it does NOTHING. We have gotten NO response to this matter from anyone at the vanlines and have not seen ONE single penny. Save yourself the grief.

A tornado hit our home in April of 2008 and the furnishings that we had left were moved to storage by ServePro. Our refrigerator was moved to ServePro's warehouse. We hired 2 Men and a Truck to move the furniture and the refrigerator to our rental house. The scheduler didn't schedule the refrigerator the same time as the other furniture and when they actually ended up delivering it 2 weeks later, all the shelves were missing. They looked in all their warehouses and trucks because it apparently got moved around a lot in 2 weeks and they couldn't find them.

I called Whirlpool and they no longer made them, so I couldn't replace them. When I asked Sal, the manager, what he was going to do to rectify the situation, he said he would continue to look. There was a refrigerator in the rental so I knew we wouldn't need one for another 4 months or so. When I followed up 4 months later, he said he would provide us with a used refrigerator. My husband said that was unacceptable since we knew the condition ours was in when we left it and we didn't even know if the used one was working. Sal agreed to pay us $150.00. That was on December 5.

As of December 14th we hadn't gotten the money so I called and his secreatary said it had been sitting on his desk and he just hadn't signed it. I called him that day on his cell, he said he would send it. We got it alright. It was made out for $100.00! They obviously don't pay attention to details, and don't have much business integrity. He is definitely not a man of his word. He even had the nerve in the conversation in which we negotiated the renumeration amount to ask us to use their company to move us back into our house and he would personally supervise the move this time!

All I can say is, check this company out Meyers Van Lines Of California on the BBB. This company's owner is known for writing reviews for his own company. This is one of the many rogue moving companies, that pray on people who are looking for a discounted move. I hired them to move me from Los Angeles, CA, to Boise, ID, and they quoted me about 900.00, to move a single apartment. They told me that all of the items that I told them about, would not go beyond their quote.

They showed up in an unmarked vehicle, with day laborers, and began to throw my things around. They were unprofessional, and rude. They damaged most of my furniture and tightly packed household goods. To top it all off, they jacked up the price of my move, by 250.00. They said that my items totaled more than the 700 cubic feet, that was originally estimated. A good, reputable moving company doesn't quote on cubic feet; they quote on weight.

Anyway, I ended up paying their ransom, in order to get my stuff back. They just showed up to my door, without giving me a time frame for my move. I called them, and they would just hang up on me. Just check them out on the BBB and other sites. DO NOT HIRE THIS COMPANY, BASED ON REVIEWS.

They destroyed most of my household goods, and I thought that they stole them because they would not give me a delivery date, nor respond to my phone calls. They just showed up, unannounced, with me damaged household goods.

I used a moving company called USA Relocation for my move from San Diego to Austin. 1st issue the original estimate quote was $1200, after loading my belongings it was quoted as $3300 with a ridiculous amount of money for packing supplies. I did a good job packing my belongings myself. I only have a one bedroom.

2nd issue: My belongings were to be stored free for 30 days due to me apartment hunting as contract stated. Receive a call a day later from driver that I needed to meet him in Austin for delivery. Had many arguments with company stating that my contract stated 30 days free storage. Finally stored for free after many verbal arguments.

3rd When items delivered computer desk ripped in half. Flat panel TV stolen or misplaced. Marijuana stems broken up on one of my many squished boxes. Expensive Mattress looked like it was dragged, now ripped on corners.

4th Little response from moving company about any of these issues listed above.

5th Do Not Use This Company, They are terrible. I have moved many times and never experienced a moving company as unprofessional as this one.

I used Pioneer Moving Systems for a move from Macungie to Chester Springs, PA. I was initially compelled to pay with the cashiers check the estimated amount of the movecant find the stub and the final receipt I have is messily hand filled in, but the numbers appear to be $2140.29amount I paid $1426.54 the actual cost of the move as calculated on the day of the move The overpayment is $713.75. This company was meticulous about supplying bids, giving estimates, and receiving its funds, including a deposit on a credit card and requiring a cashiers check for the estimated amount of the move.

Yet, despite its efficiency in running its operations the move itself was entirely satisfactory they claim to have only a weekend bookkeeper handling accounts payable. Of course, the information I have has all been supplied by my former contact, Cassandra, who seems to be the only person who answers the phone. Repeated efforts have yielded only excusesfirst assurances that the refund would be processed immediately, then that I needed to contact the accounts payable person, then that the person I spoke to (who supposedly flagged my papers) was no longer with the company, then just the runaround.

My messages to the owner and accounts payable extensions have gone unreturned, and they have continued to have the use of the $713 they owe me for more than 3 months. I did speak to Alan J. on Nov 19, who asked me to send the order number. His response: I will look into a possible refund for you on Friday when my accountant is in the office. He then refused to take my calls or respond to emails.

$713.75 overpayment that should be refunded

I have been communicating with American Red Ball since December of 2007, confirming details about this move for the past 6 months. As we have approached our move, however, things fell apart. I called American Red Ball a week before our move and Steve C. [said] that they only have me listed as pending status, rather than booked. I was also told that there was still paperwork that needs to be done in order to book it. This could have been taken care of weeks before, but no one from American Red Ball communicated these things to me - not even a phone call. This was just the beginning of our troubles.

I had communicated that I wanted full coverage insurance for the move, and they still had me listed as standard insurance. Then we were told that our official move date would be communicated to us this past Friday night. It wasn't. And so we were forced to put our plans on hold yet again. But what happened next really made our new life as husband and wife much more difficult to start. We were told by Red Ball that a truck would be here on 5/27/08 or 5/28/08 at 10am. We had this confirmed by a signed legal contract showing the pick-up dates as shown above. We received a call at 9am on 5/28/08 by our agent, Julie I., telling us that a truck will not be here until tomorrow, further delaying our plans. This has forced me to start my new job out in Washington State later than expected, and has disrupted our move-in dates with our apartment lease. But what upsets me the most is to see my wife go through an emotional roller-coaster. She is also trying to find a new job out in Washington, and this has delayed her from finding and applying for those jobs.

When the movers finally arrived, they picked up our stuff and left. So we drove out to Washington State from Ohio for the next two weeks. When we finally arrived in Washington State, we were told by Julie I. that we would be given priority shipping status, meaning that our shipment would arrive earlier rather than later. They did not keep this promise either. Our contract said that the arrival dates for our shipment would be between June 9 and June 27. I tried calling American Red Ball many times, left countless messages wanting to find out when our shipment would arrive.

I called the Columbus branch and when I finally got through, I was met with shrugged shoulders, saying, We don't know when your shipment will arrive. We don't do that, our national office does. This was said in a very condescending tone, as if I was doing something wrong by simply asking when our belongings would be shipped to us. Customer service? Hardly. Our shipment finally came on June 25. This, as you know, is not priority shipping - it arrived more than 16 days after the beginning date of shipment. As expected, my wife and I are very dissappointed with Red Ball moving. The only thing that prevented us from switching moving companies is the impossibility of being able to find movers to move in such a short notice. But be sure that when we move in the future, we will not decide to go with Red Ball moving and we will tell others to go with someone else as well.

I was mistreated, lied to, and threatened to pay an increase in a service price to the original agreed price or the driver that had all my belongings would be instructed to turn around instead of delivering my staff to my new home. I called to this company over a month ago, since I was planning to move out of my current apartment on December 15. On November 09,2008 Mr. Towber intoduced himself as a co-owner of the moving company. Mr. Towber looked over the apartment and gave me a final quote of $2,100.00. The quote included a discount on appliances based on the fact that the company did not have bookings for the day of my move. At that time I gave him $200.00 deposit.

On December 13,2008 I called to confirm the price since I did not want any unexpected surprises on my move day. He confirmed the amount of $2,100.00 which we both agreed on. On Monday, December 15, the driver handed me the paperwork for me to sign which I hesitated to do since the amount for the service was not filed in. Driver called to the company and after driver and me speaking to the owner the original amount that I agreed to was confirmed so as a result I singned the paperwork. After everything was packed and loaded on the truck the driver took of to my move destination and I went to pick up my two small children from the kindergarden.

I was on my way to the new home with my kids in the car when I received a phone call from company office. Imagine my suprise when I was informed that the price got raised by a $1,000.00. I was outraged. I said that I have agreeed to pay $2,100.00 which I have confirmed many times and I am not prepared to pay a penny more. I aso said that if this company is not filling to honor our agreement I will have no choice but to bring up a suit against them.

The person on the phone was very nasty. She tolled me that her shift is over in 15 minutes and she is going home. I have to make a decision o the spot to ether pay or she will call up the driver and tell him to turn around and drive back to New York City. She also said that she can give me a discount if I sign the statement saying that I will not take her company to court and ahnd it over the the driver. Under stress, pressured, with 2 small kids in the car on my way to the new house with the thread to not have my belongings delivered I caved in and agreed to sign any papers and pay. At the end I had to pay $677.00 on top of my original agreement.

Unfortunately my trouble did not end here. When I started unpacking my boxes I found them all mixed up. Here is list of only some of the damages caused by this company( I made pictures): - clorox was put in the box with shoes with the cap facing down. As a result it spilled up and destroyed my shoes of which one pair was brand new(the cabel man was here at the time so he is my witness) - My fresh washed sheets and blankets were used as box wraps- why? - My comforter was used to wrap flower pats and the soil from the flowers was packed with my white blouses!

The box that contained kitchen plates and glasses had bubble wrap used only on top of it. The rest of the rapping was paper. As a result I had some of my glasses and plates broken. The bottom of the magazine rack was broken - The books were not put neatly in the box and just dumped in - From the living room cabinet the shelves were not taken out so when I opened the cabinet they felt on me. One of dressers the back wall felt off. In the refrigerator on side door two shelfs are broken - MY NEWLY PAINTED FLOORS AND WALLS HAVE BEEN SCRATCHED I hope you could help me resolve a problem with this company.

Owner quoted my husband 3500.00 for a 2-bedroom move. 3 Men show up. Pack, wrap, and lock our items in truck. They say we now owe them $10K. Held our items in truck. Refused to allow us to unload. We settle on $5500 after 4 hrs of arguing and negotiating. When items arrived in Ohio, they were dumped in the grass, left warpped in blankets and not 1 item was assembled, which was inc. the the high price. We have items missing like the dining room table and a few boxes. The Police dept blocked in the driver. The driver was not employed through the co. so he was permitted to take our 3000.00 cash balance and left. We werer lied to and decieved.

Missing Table. Missing Box. Missing hamper. Broken Canopy bed. Labor was big. We had to recruuit family members to reassembly everything.

This company offered me a job that I would get big freight loads of items and then I would have to ship them out individually through out my state, This Cindy Howard sent me a check for $3960.00 and wanted me to get it cashed ASAP and then I would have to send money to the Freight company that I was suppose to get these big bundles of items from. I told her I would deposit the check and I would pull the cash out when it had cleared,

It turns out the checking account the check was from had been closed, I did not send any money out to the freight company, I was just charged a return check fee for it. I tried to call this person but just got an answering machine and have not heard back from them. This person is trying to scam people out of money, trying to get them to send the money to her and then when the check gets sent back they have to pay all that money back. This person needs to get caught and be stopped from scamming others.

Was lied to from the beginning. Started on Nov. 30,2008, the day they came to move me. They were 8 hrs. late which cause me to able to leave. They told me several different times they were suppose to be at my house to load my furniture and never showed up. They told me an amount they were going to charge me for moving and ended up being between twice the amount it was suppose to be. The amount was $1491.00 and then it was $3317.00. They were rude to me and also hung up on my sister trying to help me. I am on a fixed income and also handicapped. I don't have that kind of money.

They were suppose to deliver my furniture on Dec. 4, 2008 and I have not received it yet. My c-pap machine and oxygen machine is on the truck which was not suppose to be packed and they packed it anyway and I need it for breathing and could very well stop breathing or have a heart attack. I have never been treated by a moving company like that in all my life from anywhere and I don't appreciate it either.

Actual damage so far, I haven't received my furniture and they overcharged me too much with extra charges they never told me about and they said they gave me a contract and they did not.

I had Royal Moving Systems move me from Atlanta, Ga to Greensboro, NC. When the delivery came, the lead mover was extremely aggressive with me. He would not let me see the contract with the list of items that they were moving. He cornered me against the wall and told me he would not finish moving my items. There were I am missing a cabinet, an area rug,at least two boxes with bedding. There are two boxes of broken glasses, a leg is broken on my couch, my TV will not turn on (it worked great before they moved it.

I called the company and talked with the sales rep, Niki, that coordinatedto tell her about the movers' behavior, the missing items, and all the broken items. I also turned in a claims form with pictures, a list of missing items, and the broken items. She told me she would let her manager know and would have her call me back. That call was on 11/3/08. I called back on 11/7/08 because I still had not heard from the manager and was blown off by Niki again.

I called a week later on 11/14/08 got the manager, Susanna. Susanna did not have time to talk with me and told me there was nothing she could do about the driver, they were trying to locate my furniture, and I would have to wait for my claims to be processed. She was EXTREMELY rude. I called back again today, 12/4/08, to find out about my claim and the missing furniture. I spoke with Niki- she did not have any information for me.

missing a cabinet, an area rug, two at least two boxes with bedding boxes of broken glasses, a leg is broken on my couch, my TV will not turn on (it worked great before they moved it,and .

This company which also go by the name of ATRANS MOVING AND STORAGE and has another tel # 800. did not deliver when they said they were going to. charged a whole lot more than they had said it was going to be. damaged multiple of my items. once the moving is compled, it is virtually imposible to contact them. once I accepted their terms and settlement offer for my claim for damaged and/or broken items, they wont even answer their phone, and I gave them more than a month time to mail the check.

Its going on five months since I moved and have not received the miserable claim check which is insignifican in comparason with all the damage. Leather sofas scratched and puntured. kitchen items broken. wall divider scratched. wall frames and or pictures, one disappeared and others broken. mirrow has corner chipped. tall chair broken. tv stand scratched. small side table loosen. P.S. There is other complaints and reports about this company.

We moved from Las Vegas Nevada to Alachua fla. We called moveu4less and had them pick up our goods in storage. They smashed and broke many items, heirloom crystal, furniture ,lamps, glass, motorcycle, and failed to deliver other goods that they kept in their wharehouse. It will be two years this coming march and the owner Ave and Director Michael still have not delivered the missing goods nor HAVE THEY REFUNDED THE COST OF OUR DESTROYED FAMILY GOODS AND HEIRLOOMS.

We submitted pictures of smashed crystal, lamps, furniture and they have shunted us off to a claims company that will not settle for one cent yet. We have called and emailed over 100 times and have been stalled and diverted every time. This company ruined much of our goods and their claims company has not paid us one cent. Plus, this company still has some of our goods. They have them in storage they say.T HIS IS ONE MISERABLE AND SCARY COMPANY TO PUT YOUR TRUST IN.

heirloom crystal destroyed $1000 bissel carpet shampoo machine $200 furniture missing $500 lamps ruined $200 motorcycle damaged $154 missing furniture and goods $500 tools missing $99 and assorted goods missing

This company has no work ethics and don't honor their contract .i was verbally told that my shipment would come on 27th nov and today they call me and tell me that i would'nt get anything till wednesday 10 days late.please don't use this service no matter what they say.i am already suffering

i will be in a hotel and all my stuff i need is not with me,

Budget Van Lines contracted my move from Carrollton, GA to Kenmore, NY to Super Van Man. My possessions were picked up on 15 July 2008 and delivered on 20 July 2008. The part of the move in Georgia went well. The movers packed my possessions carefully. However, the movers apparently continued to Florida to pick up another household, where they proceeded to remove my possessions, load the other possessions, and then reload mine.

When the moving van arrived in Kenmore (at 9:30pm, a day late), the movers could not even open the door of the moving van because my boxes were tumbling out. Several boxes were upside down, spilling their contents. Every single piece of furniture was damaged in some way, and none was wrapped in moving blankets. There are at least 5 boxes missing, including two boxes filled with CDs and DVDs and one filled with irreplaceable scientific manuscripts. I tried unsuccessfully to contact Budget Van Lines and Super Van Man by phone. I spoke to someone at Super Van Man on 15 August, but he hung up on me after I explained my complaint.

I was only ever able to leave messages for Brent (on 13 and 19 Aug), Alan (on 15 and 20 Aug), and the dispatcher (on 19 and 20 Aug) at Budget. Brent returned one of my messages (but called my parents instead of me) on 20 Aug to say that the dispatcher is contacting Super Van Man. Other phone calls to Brent (on 3 Sept) and the dispatcher (on 5 Sept) since then went unreturned.

Do not use Budget Van Lines. Their estimate was the cheapest of any that I received, but the lost items totalled more than $2000. I would have saved money by going with a more professional moving broker. I would also be complaining about Super Van Man, but I do not have their contact information (Budget Van Lines never returned my request for the contact information), and I do not want to complain about an innocent company with the same name.

I had went online to get some quotes on using a moving company. One of the ones that responded was World Wide, who was very helpful and professional in assisting me. I had told the sales person(Haley) I didnt care when my stuff needed to be picked up, as long as I had it by nov.22nd. She assured me that it would take 2-3 days to get my stuff as the drivers drove approx. 500 miles per day and my move was 970 miles. She then scheduled my pick up for tue. or wed. the 18th or 19th. and said the driver would contact me 48 hours prior.

I called them on tuesday the 18th in the early evening as I hadnt heard from anyone and they assured me, that they would call me in the morning. I called them again at 11:00 am the next morning, which was wed. the 18th and they told me the driver was an hour out. After about 2 hours they showed up and began to load stuff. After everything was loaded I asked the driver how far he was going to go that day if at all, and to my surprise stated that they were heading to california (Backwards from were I was headed) with my stuff to transload it onto a semi that was going to head out the next day or two at which point I explained that it made no sense to me and that I had told a different story.

Since then I have called World Wide and JMS Movers(who World Wide hired to move my stuff) atleast 4 times a day and spoke with several employees, who contiually lie to me and say they will call me back with a date and never do. I am now at November 26th and no one can still give me an approximate date when my stuff might arive. I have had to buy work clothes for my wife and I and school clothes for my two teen age daughters to be able to go to class and air mattresses and blankets to sleep on, and a thanksgiving dinner at a fast food place all because I was flat out lied to and am being told if I read the fine print it says they have 0-30 days to deliver my belongings even though I was promised it would be 3 days.

This company does NOT move they farm it out to other movers, in this case Sirena Moving out of Phoenix, AZ. I was moving from Albuqurque, NM back to my home in Melbourne, FL. World Moving is a broker not a moving company. After careful inventory with the folks from World Moving they came back with a low weight. I informed them that this was significantly less than my original weight when I moved to NM so I had them raise it. I also informed them not to send a 26' box truck it was insufficient for my move. They reassured me that none of this would happen and that they would be available 24/7 during my move.

Moving day comes, no show! They tell me the truck had an issue and rescheduled for the next day by noon. No show. Again they said that the truck was enroute from Phoenix and is on the way. I tried, at that point to cancel the move. World told me that I would lose my over $1800 deposit if I cancelled and promised they would be no later than 4pm. Truck showed up and 6:30pm to load a 4 bedroom house with a 26' box truck. Not only that the truck had no markings of a certified moving company and the crew was from Bosnia! 2 guys to move a 4 bedroom house.

By 2am it was very clear they were not going to get all of my belongings into this truck as I predicted. They didn't. So here it is 3am and they said sorry but we are leaving for Florida. I was furious, my family was incredibly inconvenienced, my two young boys age 6 months and 4 years old were not able to sleep because these guys had no idea what they were doing regarding loading this truck. A complete disaster at this point. The next day I still have stuff in the house and the rep from World Moving will not return my calls. His supervisor will not return my calls. We had to leave NM because I had to drive my car to Florida and let these bozo's in to deliver my goods in FL.

Oh and the kicker is I informed both moving companies that a tropical storm was due in Melbourne in 4 days. The driver said no problem he would make in 2. Needless to say they moved my household goods in my house during the heaviest Storm, Faye in years, 4 days later. The move into my house took 16 hours and again disaster.

They ruined my bedroom furniture, actually broke it and tried to hide it by gluing a repair and did an unbelieveably lousy job doing so. At the end of the move approx 2am again, these guys wanted me to sign a damage waiver and I refused. Thankfuly they left. I still had belongs in the rental in Albuquerque and World Moving had the audacity to quote me another $2800 to move those items. I ended up giving 90% away just to vacate the house by the end of the month and the other 10% is still in NM with friends to this day 11/22/2008.

All in all what I incurred in damages and lost items amounted to over $3000. Not to mention dealing with incredible stupidity. There is much much more but it would make this a novel to go into more detail. I will be happy to explain more to keep anyone from using World Moving Company out of Ft Lauderdale, FL. Believe me this experience no one should ever have to endure.

I have 15 emails to and from Joy at A Team Movers. We went over our contract practically daily, to be sure that EVERY THING was listed, so we would have a definite idea of the cost of this move. The movers arrived on the planned move date, however, they started walking around the house and saying that though we didn't have anymore boxes than what was planned, our stuff was larger than Joy had put into the computer and our cubit feet was going to go from 1700 to 2100 for an additional $3000. We had a certain amount of money saved for this move, and they were not going to work with us. We left behind several items that I miss not having now.

They didn't show up in a Semi moving truck, they showed up in a large truck that we could've rented ourselves from Uhaul or some other moving co. They spent all day packing our stuff in this truck they brought, and we ended up having to leave before they were even finished emptying our house. We took 3 days to arrive at our new house from Texas. We waited 21 days for our stuff to arrive.

I called daily, to be told it was leaving their wharehouse the next day, and then it wouldn't. We were in our new house with NOTHING, waiting for our stuff. They have 3 weeks (not including weekends) to get you your stuff, they failed to tell us that they would milk every bit of their allowed days, or we might have brought our airmattresses and coleman lanterns and stove, but they didn't mention this to us, and we had to buy these things and stay in our new house with absolutely nothing.

When the moving truck showed up finally it's an old guy driving, with two guys he picked up at the local Work One for the day. These guys weren't professional movers, they were out of work guys. One guy had a bad back & the other was older. We paid for professional movers to trust them with our stuff and got unprofessional, non movers to carry our stuff. They dented our stainless steel GE Profile Fridge really bad along the bottom with their non friendly dolly, I had to drive the truck driver to our local store to buy a furniture dolly which they forgot to bring.

Stuff was broken, damaged, and we paid almost 3,000 more for the move than we had planned to spend. In fact, we sold the childrens beds, due to the cost to move their bedroom sets we thought it cheaper to just buy them new when we got to the new house, but the additional fees for the move took all our extra cash and it took us two months to buy our kids beds. Just beds, not dressers. Joy works for the company, she is the go through person that I trusted with this move. I feel totally ripped off by this entire move. My children do too. They are not pro's they lie and cheat and if we had it to do over again, we would've went with a more reputable company.

Our bank account drained, our goods held hostage until they got all their money, they don't accept Credit Cards because people would cancel the transaction when they catch on they're being ripped off. Our GE Profile Stove dented badly and our Washer had to be repaired after they dropped it. Our kids had no bedroom sets and we lived in an empty house for 21 days waiting for our stuff to arrive.

The day one I had problem with this company, the guy (Neir) who came to pack my stuff was very rude and he did not use proper package material and in front of me only he broke my dresser. The laday ( Eleanor) who gave me wrong price. They packed my stuff on 10/1/08 and I did not deliver my stuff until 10/25/08. I spent a lot of money for my hotel and my cell phone. I called every day to get the status and no one will pickup toll free number and Neir number.

This guy is really bad mouth guy and keeping my stuff. I was about to launch a compliance to local police station. After I got my stuff my washer button got broken and my refrigeration got dent on it. It was really nightmare for me and my family with small kid.