We moved from LI, NY to Florida. Several pieces of furniture were damaged, lamps were broken, and there were puncture holes in cartons ruining original paintings, etc. It is not possible to inspect every item and carton content when everything is delivered. I did call and complain and was sent a claim form to file within 9 months. I did so and the claim was summarily dismissed, because I signed that everything was delivered in "apparent" good condition. Needless to say, no further communication was made by Molloy Bros.
Consumer Complaints & Reviews
I recently made a complaint against Molloy Bros Moving related to my two part move from NY to FL. The company has contacted me to address my concerns. They presented me with aggressive pricing for my long distance move, and showed a real appreciation for my concerns. My company contact, Sandra **, was very helpful and made several proposals to help me meet my move date and budget. This has turned out to be very positive and pleasant experience after all, and I would recommend this company to all who are looking for a very professional moving company in the future.
I contracted with Molloy for a local move in Long Island to their storage facility, a short move that cost me over $4000 in upfront costs. After the move was completed, I was billed for extra handling and packing charges. I was also informed I was using 2 extra storage containers which raised my storage from $550 to $650 per month. Obviously there is no way to verify their information and you have to pay or you won't receive your property.
Now I am ready to move my property from storage to Florida. They want another $8000 for the move, plus $600 for warehouse fees. I received quotes from other reputable moving companies that were $1000 to $2500 cheaper. I sent Molloy the quotes and asked them to work with me on the price. Sandra ** refused to negotiate, stating all of the other firms were less qualified then Molloy (Allied and American Van Lines) and if I didn't use them, the warehouse fee would be doubled. What type of organization is this, and is this practice even legal? They use their storage service to gouge customers with extra fees. This relocation was to be the best time in my life (the move to sunny Florida).
My contact with Molloy has turned this into one of the worst experiences of my life. I am hoping to bring this to a conclusion without further monetary and distressing consequences. I would strongly recommend using another company. The firm seems to be all about making money by any means necessary, and not customer service.
We decided to use Molloy over some of the other NYC movers, despite being quoted a price over $1000 higher than the others. We figured that since they were the only company that actually sent someone to our apartment to inventory our stuff and came off as professional, it would be worth the extra money. They explained to us how the other companies would quote much less then upcharge us and hold our stuff until we paid. Well, guess what Molloy is trying to do....
They are upcharging us $800 for "extra storage unit and extra packing supplies." Obviously, there is no way to prove either one of those claims, and they told us they wouldn't deliver our stuff until we paid.
Aside from this little suprise, everything else has gone smoothly. The packers and movers were polite and efficient on the first leg of the move, but our bill of almost 5 grand for a 30-mile move of a 1 bedroom apartment is outrageous (with 3 weeks of storage). Molloy still has a chance to do the right thing here and honor their original quote. I will happily give them the rating they deserve, if they clear this up.
We contacted and ultimately used this company after insuring they did not have any negative feedback on the BBB web site. I am so sorry to say that this experience has been terrible from the day the movers arrived to pick up my belongings.
On November 27, 2007, Molloy Bros movers arrived at my home to take all of my belongings into storage as we sold our house and were looking for a new one. We knew our belongings would be in storage for 3-6 months and paid the extra money for insurance above the policy that the moving company provided. The day of the move we had several incidents including watching some large pieces of furniture be dropped before being put in the truck, watching movers talk on their cell phones when they should have been working and finally the estimate given to me was 25% less than the actual amount.
All of the workers had not slept as they had driven through the night after delivering a load to North Carolina. Additionally, there was an unauthorized worker on the truck who attempted to steal an I-Pod from the house. We were unaware of this workers status at the time and only learned he was not an employee after I met with Mr. Molloy prior to the move out from storage. Apparently, he was a relative of the drivers.
The move took more that 15 hours and needed to be completed the following day. Although they promised to finish moving us the following day, they did not. My husband had taken off another day from work only to learn they wouldn't get to us until the end of the week, at which time he had to take another day off.
I met with Mr. Molloy on May 2, 2008, prior to having our belongings moved from storage to our new house. He listened to all of my concerns. Our move out date was May 5, 2008. As a result, we did have extra personnel on hand to assist with the move in and the man who oversees quality assurance came by to check on things. While he was there he noted and photographed the damage we had uncovered up to that point. Again, we watched as several pieces of our furniture was dropped coming off the truck and into the house. Thankfully we had extra insurance and hoped to be reimbursed without a major hassle. Unfortunately this has not been the case as this experience has continued to be unpleasant and stressful to say the least.
I submitted the necessary paperwork to file a claim on July 29, 2008 and the company sent a representative from furniture medic to my home to assess the damage. They then sent me a letter outlining what they would pay and what they would not. One of the larger items that we saw them drop several times, they refused to cover saying the damage was due to atmospheric conditions. This was insulting and my husband and I sent them another letter, return receipt certified saying their offer was not acceptable and we needed to re-negotiate on August 22, 2008. It is now the beginning of October 2008 and we have not heard back from them.
I just want to be reimbursed for all of the damage done to my belongings, extensive damage. Unfortunately Molloy Bros is no longer communicating with us and we need some assistance in resolving this. I hoped you may be able to help us with this. We are frustrated and don't really know what our next action should be or what recourse we have against this large company. I would appreciate any feed back and direction you can offer. If you would like copies of the letters we have written and the certified mail receipts signed by this company, I would be happy to provide them. Finally, can you tell me who else I can report this to. Consumers have a right to know what they are getting involved in and whom they are dealing with. I believe many people would benefit from my experience and perhaps use a different moving company.
I contracted at the end of June for a 19 July move from New Jersey to Arkansas. I called on Thursday morning 15 July to confirm and was assured that the move for the 19 would occur. On Saturday afternoon 17 July I recieved a call stating that they may or may not pick up my stuff on Monday. Monday morning I had to call and they said they would have to delay my move until Tuesday morning. They stated that providing me notice on a Saturday afternoon was adequate notice.
Extensive damage to furniture, and attempted extortion. One of the movers, for no apparent reason, rolled our dining room table down a concrete-tiled hallway-cracking the table in half, and scarring it all around the edges. At the delivery site,they refused to deliver our goods unless I paid an additional %50 more. I refused, and spent an hour and a half on the phone with Mayflower until they were convinced I wouldn't pay their extortion fee-then they unloaded.I am pursuing remedy myself-but what really annoys me is that YOU GUYS recommended these crooks--PLEASE TAKE THEM OFF YOUR GOOD GUYS ROSTER!!!
This company sold me a service and did not deliver. We signed a contract with them to move our personal belongings from NYC to Los Angeles. We were told that it was no problem to have the movers pick up our things in the morning, as I work in the afternoon. I scheduled the move 3 weeks ahead of time to assure there wouldn't be a conflict. On June 3rd the movers were supposed to arrive between 8am and 10am. They never showed up. I had to call them myself, (they didn't give us the courtesy to call), and at that time they told me that the movers wouldn't be getting to my apartment until the afternoon. I had to miss work, which cost me 5 hours.
The movers did eventually show up at 3:45pm, 5hours and 45 minutes late. I was then told by the moving coordinator, Sandra Chernoff, that we would know the total of our move in two days. Nobody called us. We call the company two days later and they tell us that they do not have a total for the move. They mis-represented themselves again. Not only did I not find out the total cost of my shipment two days later, I did not find out the total cost of my shipment until 13 days later. After many complaints to Molloy Bros. Moving, we were told that, regardless of all the other errors, we would be getting our things during the window they provided (June 13th to June 24th). We just found out that we will, infact, not be getting our personal belongings as they promised, until after June 27th.
This company has made many errors and has not tried to ammend them. They could have treated our things with priority after knowing that they had screwed up so many times, but they didn't. We just don't want anyone else to go through the same things we have with this company. This company was recommended to us and we have been completely let down. I want to get the word out that they are not nearly as good as their reputation seems to be and they have a major adversity to apologies. No one in that office has been upfront with us.
My belongings were picked up from my old apt. in NY on 11/29/02 and were put into storage until I notified the above persons of my new address. My shipment was to be loaded on a truck between 12/13-16/02 and I should have received them no later than 12/27/02, which already was an extended amount of time. I attempted to the above persons several times starting on 12/20 and never received an answer until 12/26 when I was told that my shipment never made it on the truck. No one, not even a manager had the decsceny to contact me to let me know that my bed, clothes etc... were not in route. I spoke with a manager, Harry O'Brien, and he said he would ship me some boxes UPS on 12/27/02. It is 1/7/03 and I have still not received them. On 12/30/02 I left him a voicemail to contact me and he never did. I once again had to go out of my way to call them. Furthermore, they charged the credit card used for the full amt of $2,700.04 when it was confirmed at $2,403.79 and eventhough I still have not received my shipment. I have been sleeping on an air mattress for the past 2 weeks. Furthermore, the moving company on this end, Black Diamond in Jackson, WY was never contacted to be informed that a shipment has been delayed. From the very beginning, Gladys Simeone told me that I would be treated as a VIP, because of family friends that used to work there. I wonder if this is VIP treatment, what happens to the regular customers.
There was absolutely no adjustment made to my bill except for storage for the time it was not even supposed to be in storage. I do feel I should be compensated for such a huge inconveince, with very little, if any follow up.
Molloy Bros guarenteed our furniture delivery on July 1. July 5th was the latest delivery date. It is now July 9th and they keep postponing delivery. Will not return our calls. They apparrently don't even know where the truck actually is or when to expect it. They say Friday but they keep pushing back the dates and we never get a straight answer. I strongly recommend not to use Molloy Bros or Mayflower on your next move. Pay people to load a ryder truck and unload. That way you are in control not them.
My wife is suffering severly from anxietly due to this. I was relocating my business and all my equipment is on board and I am suffering damages with that as well. We are sleeping on the floor. They offered to pick up our hotel expenses but that is not an option since we have pets and cannot continue to put any more stress on them since 2 of the cats are sick and 1 has had to receive medical attention already. At this point I only hope that due to the extreme heat in the northeast and inside the truck that my office equipment and personal belongings are not damaged.
I notice that Molloy Brothers is STILL on your site as a good guy. I have nothing good to say about a moving company that misrepresented their policies and then covered up their poor handling of our furniture. Now they are trying to refuse to pay on the insurance claim. Good Guys is not a phrase I would use to describe this company.
After walking Mr. Pastore through our house and pointing out the important fragile items, I was assured that their professional, non-temporary, experienced movers would be very careful with our things. On the day of the move, not only were the movers temps, but they only loaded. Another crew (thankfully better) did the unloading at the other end. While this may be standard practice in the moving industry, we were assured that Molloy Brothers used the same experienced movers at both ends. Sadly, the loaders dropped an antique radio, breaking the front and ruining most of its sentimental and aesthetic value. Instead of admitting to it, they hid the radio under several items. Now they are requiring a certificate of authenticity before they make good on our claim (for which we paid $245) since we didn't fill out a high-dollar form, a form about which we had never been told. We specifically chose Molloy Brothers because of their placement on this site. You might want to take them off of the good guys list.
We are now the proud owners of a destroyed 1939 Philco radio/turntable. While the electronics were not in complete working order, the outside had been refinished to its original state. It had been in the family for 60 years. To buy another one like it would cost about $700.
Original quote for move was $6435. Final invoice after delayed move, (previously quoted to us as only costing $1200 more for storage) was $11,456.69 after they gave me a discount of $400.
More than $3800 in increased hidden charges, claimed by them as items that were not initially counted.
