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MicroShip MoversVilla Park IL |
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Kevin of Scottsdale AZ (9/23/03):
The first problem was at the pickup. Although I had pre-arranged to have the entire charged billed to my credit card, the driver demanded a check at the site. I was not there. My sister-in-law happened to be there and paid him, unaware that the bill was already taken care of. When we discovered this error, we immediately attempted to get her check back. It had already been deposited. Even though the check cleared her account within two days, it took THREE WEEKS before Microship issued a reimbursement to her. The next problem was that the shipment to Scottsdale, AZ, was not delivered until July 1, 2003, although I was informed that it was en route the middle of June. When the shipment finally arrived, one of the boxes was ripped across the middle and brought into the house upside down. The three antique clocks I had packed in long, low shipping boxes with THIS END UP arrows, were brought into the house on end, with the arrows pointing sideways. It was a miracle that in these boxes, only one small plate was broken. I had packed them all myself, and there was no other damage. A small antique dining chair, packed by Microship, had a leg broken off. And a marble top for an end table, packed by Microship, never left your warehouse. It evidently was lost or stolen. I would think that your drivers would treat the customer's possessions as if they belonged to the owners of your company. But our driver just wanted to dump it and get out. He had no concern that boxes were strewn all over the inside of his truck, or that they had been broken and damaged. I filed a claim according to your instructions, providing photographs of the damaged chair and plate. As we did not have the original receipts for the chair or end table, we obtained estimates to repair the chair and replace the marble top for the end table. However, your claims department evidently ignored my efforts, and compensated us according to your standard policy of which I was never informed during initial arrangements. Since your policy is to pay 60 cents per pound, my 1000 pound shipment was worth only $600 by your estimate. You could have never delivered it, sold it, and made a good profit. You figured $45 for the loss and $40 reimbursed for the marble top packing, for a whopping $85 to us. It will cost us $125 to repair the chair and to replace the small marble top, we'll have to purchase an entire slab of marble and have it custom made for over $700. These estimates were sent with our claim and we expect restitution for our loss. You have avoided my husband's attempts to reach you by phone. I guess you figure you don't need to bother. If he or I worked that way, we wouldn't have any customers left. If you could locate the marble top for the table in your warehouse and send it to us, that would help a lot. It's worth more to us than to you. But that's true for all your customers, isn't it? Elizabeth of Salt Lake City UT (8/9/02):
Today I called for another time estimate, and Dennis told me that they would "probably get my shipment on a truck sometime the week of August 19th." This will have exceeded the 21 day guarantee, and there are items that I desperately need. I have moved to Salt Lake City for a new job teaching Latin. I have several books and files that I need to access, and as the beginning of the school year approaches, I am becoming apprehensive about the new job. I would like to be working on syllabi and other items, but without my file of old material and books, this job seems daunting. As I become more apprehensive, I also become depressed and have lost self confidence about my ability to fulfill the terms of my new job. Susan of Cranston RI (4/26/02):
Delivery was on Saturday, September 29, 2001 (60 days). I started a new job on August 1st and had to buy new clothes, etc... and slept on a pull-out couch in my sister's basement for 2 months waiting for my bed. They repeatedly lied to me about the delay, kept promising it was coming, and would keep me on hold for 20-30 minutes long-distance thinking I would hang up. My calls were not returned. They were paid in full on day of pick-up July 6 when I used my VISA. Bank One VISA investigated my claim but said I had to pay in full, that my dispute was with the merchant, not VISA. I paid the bill and have since closed the account. At this point, my goal is to prevent other people from getting treated like &*$#@*& and ripped off like I was. With the end of the school year fast approaching, graduating college seniors who will be relocating are vulnerable to this company. Erica of Brooklyn NY (11/21/01):
I spent over $1300 on a company that took over 2 and half months to deliver my stuff. I had no furniture or clothes for 2 and a half months. I had to spend money on clothes and anything else I needed. I had job interviews where I didn't have the appropriate clothing to wear, so I spent extra money on interview clothes. Susan of New York, NY, writes (6/13/01):
The load was picked up in October of 2000. The final 2 pieces were not delivered to me until January, 2001 and when they were, one of my mother's most precious pieces was dropped off in my apartment and left on end. The mover said he was running late and couldn't come while I was home. So my doorman let him in. When I came home and turned the piece over to put it on its feet, I discovered it was badly damaged. A huge piece of veneer has just been shredded and torn almost off. I notified MicroShip immediately and emailed them pictures of the damage. I had paid for an ADDITIONAL $1000 of insurance to cover just such an occurrence. I filled out the forms they sent me -- and they said they'd received them. The two estimates for the restoration that they required came to $750 and $850. And I included the estimates with the forms. I have called many many times. So many times, in fact, that they no longer take my calls ("Tom Spellman isn't in the office") and they never return my calls. Please help me get reimbursed for this claim. I have a bill for restoration for $750 that they have not paid. My late mother's most precious piece of furniture was damaged - causing me a lot of heartache. And even though I paid EXTRA for increased insurance, I now have no way of compelling the company to reimburse me for the damage they committed. Susan should send the company a letter outlining what occurred and including copies of her contract with the company and the receipts for the cost of repairing the damage. She should politely but firmly state that unless payment in full is received within 30 days of the date of hte letter, she will institute legal action. The letter MUST be sent via certified mail, return receipt requested -- not emailed, not faxed. She MUST keep a copy. If at the end of 30 days the company doesn't pay, she can and should sue them in New York Small Claims Court. If she wins, she can hire a commercial collection agency to pound the money out of the mover. The company responds:
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