Mayflower

Several items were broken or appeared to be dragged across concrete upon delivery. The furniture was only six months old, yet the company claims that this is a preexisting damage and refuses to pay on the claim. Numerous calls were not returned regarding how to file my claim. I will never use this company again and I would recommend friends and family over a "professional" company for future moves.

We hired Affordable Quality Moving & Storage Company because our regular moving company was not available. We found Affordable Quality Moving & Storage Company (AQMS) online through a number of search engine and reputation building tactics, including a statement by the owner on the TrustLink website: http://www.trustlink.org/Reviews/Affordable-Quality-Moving-and-Storage-Company-205732117

The statement by the owner reads: If you are not 100 satisfied, they will give your money back! The fact that this was stated by the owner of the company and in a reputable place like TrustLink, we felt comfortable hiring this company to provide quality moving services that delivered on their guarantees.

Our move was to be completed over two days. The first day was moving into our new home and the second was moving the remainder of our property to a nearby storage unit.

The first day AQMS was scheduled to arrive, they did not. And after calling the company's office several times, we were notified that the truck had mechanical issues and AQMS was sending a new truck to complete the job. The moving crew and new truck did not arrive until three-four hours later and the driver notified us that the first truck was ceased by the California Highway Patrol for legal compliance issues.

The moving crew tried to convince us to reschedule our move to another day and after we insisted they begin the move that day, it was obvious the crew wasn't happy with our demands for service. They worked very slowly, taking frequent cigarette breaks and cursing in front of my wife and children while they engaged in social conversations with each other.

Once the first move arrived at the delivery location, it was late in the evening and the moving crew was taking their time while making excessive noise. In the move they broke our expensive refrigerator and broke the railing on the condo building of our new home. They continued with the frequent breaks and foul language while taking their time and ultimately ended very late at night.

The second day the moving crew arrived late again for a different reason, only half the workers were there as the other half had to come in a separate vehicle. The moving crew continued with their slow moving and frequent cigarette breaks. It was so bad that a couple of the workers commented on how slowly everyone was moving and apologized to me for the bad service. They said they had never seen anything like it and were new to the company.

They took so long that they had to wait until the next day to unload the property at our storage facility. The next day, the moving crew arrived late again and began to unload our property. The moving crew broke the door on the storage unit (which we had to pay for) and unloaded our property. They notified us that we needed an additional storage unit to complete the delivery. It was then that I escalated my concerns and tried to reach the owner of the company. I was given the runaround by other people and never spoke with the owner directly. It was clear that this moving company became concerned that we were not satisfied with their services and began to demand payment for three times what we had expected to pay.

It was in the evening and the storage facility office was closed so we were not able to get a second unit. The moving company kept the remainder of our property and said they would deliver it the next day. Instead, they began to demand payment for the work that had been done. They would not allow me to speak with the owner and said they would not deliver our property without payment in full.

After months of back-and-forth negotiations for a settlement, and after agreeing to a $3,000 settlement to return our property, they began to increase their settlement amounts and are now demanding nearly $10,000 for random fees outside of their moving services. This has been going on for two years and most recently we discovered surveillance video at the storage facility of the movers going through our property and cherry-picking the obvious valuables, including multiple plasma TVs, electronics, computer equipment, two commercial printers and many personal items in addition to literally hours of sitting around and smoking cigarettes. Given the fact that this company gains business from its TrustLink reviews and its A+ rating on the BBB, I thought it was important to report this issue to you directly in order to accurately report their performance to other potential customers.

In my most recent attempts to resolve this issue, the owner of the company responded to me with an email that reads: "See you in court."

Not only was it a horrible experience, to say that were are not satisfied with the services is an understatement. AQMS should stand behind their owner's claims on TrustLink and honor the guarantee that made us choose their company in the first place.

In cross-country move, boxes of clothing and bed linens were never delivered. The back of expensive dining room chair was broken, arm of bench broken and parts of a king-size headboard are missing. I sent letters with bills to company, no response. I made over 25 phone calls to company (to various people) and no response.

On 11/30/10, my sister and I ate at the May Flower. We were a party of (2). Upon, finishing our meal and receiving our receipt I noticed a 15% gratuity on our bill for $2.24. When, I asked our server about it. She responded by saying "the servers have to pay taxes on tips, so the $15 added to the bill offsets their tip taxes owed to the state. I responded that you only should charge a gratuity if the party is more than 5. I paid our check. The total of our food came to 16.20 plus $2.24 tax for a total of $18.44. They then added a gratuity of $2.24 for a total of $18.44.

Contracted with Mayflower to move from AZ to FL in July '09. Truck which picked up load was a United Van Lines, driver Jim. It was 105 deg on the day of move and Jim said he did not tag all boxes but surrounded all unmarked with marked boxes. (Never moved before so did not know this scam) When he got to FL at least 3/4 of my load was missing. Everything that was valuable. Sterling silver, dishes, cookware, glassware, lamps, bear collection, etc. Mayflower only paid 50% of my claim as I did not have appraisals on items I used everyday. No need for appraisals. I know Jim sold items probably before he ever got out of AZ or he took them to his house as he told me he would stop there on way to FL. He lives in OK.

I contracted with Sullivan Mayflower to move the contents of my home from Peoria Arizona. Per the contract, they were to deliver part of the load to Virginia and the other portion to New Jersey. I paid an extra $350 for the second drop off location. Per my contract, they were to pick up my property on August 4th and gave me a guaranteed delivery window between August 10th-16th.

On August 4th, the movers arrived and they asked me to point out all of the items that were going to NJ. I showed them the items and during the course of my conversation with their packers, they advised me that the items headed to NJ were going on a different truck. At the time, I didn't think much about it as long as the items were delivered on time. Though I had contracted to have the items placed on one truck and delivered with an extra stop in NJ, I was never contacted and advised of this change in plans by my account manager Ciara **.

A few days prior to my delivery to Virginia, I spoke to Ciara and she advised me that the load bound for Virginia would be arriving on Saturday and that the driver would be calling me. She also said that the load headed to New Jersey would be arriving either on August 15-16. My Virginia delivery arrived on Saturday and the driver advised me that he was told to tell me that my New Jersey delivery would be there on August 16, the last day of the guaranteed delivery window.

On August 16th, I drove 3 1/2 hours from Virginia to NJ to accept the New Jersey delivery. When the delivery hadn't arrived by noon, I called Ciara several times and left a voice mail. After 2 hours, I finally spoke to Ciara and she informed me that my load was in Indiana and that she had no idea when it would be delivered. She also said that she never told the driver that transported my Virginia load that the New Jersey portion would arrive on August 16th.

After complaining to Mayflower customer service they advised me that my New Jersey load would not arrive until August 21, 5 days late. When I complained to customer service and asked them if I was going to be compensated for my delivery being 5 days late, they informed me that they would not compensate me because they considered the portion of my delivery going to New Jersey was an overflow and under the 3500 lb. per load to qualify for compensation. When I advised Mayflower that they were the ones that decided to split my load and that what I was moving would have easily fit in one truck they just said that they were sorry but would not pay the penalty fee for failing to deliver on time.

What Sullivan Mayflower is doing is fraudulent. They were trying to save money by splitting my load and were unable to deliver one part on time. By their thinking they can split any load and as long as it is under 3500 lbs. then they are not obligated to pay a penalty when they do not honor their contract. Also they split my load for what ever reason without telling me then want to call it "overflow. " These tactics are fraudulent and a blatant attempt to wiggle out of a contract by loosely interpreting the terms of the contract.

The customer service reps that I spoke to were very rude and just kept saying we are sorry but your load doesn't qualify for compensation. I wasted an entire day and drove 7 hours to NJ and back to Virginia when my load did not arrive. At the least they will be 5 days late in delivering my load to NJ. I have been in Virginia for two weeks and am flying back to Arizona on August 21, the estimated delivery date of my load to New Jersey. They violated my contract by failing to deliver by August 16th and should be bound to the penalty for the late delivery.

Orlando, Florida to Ohio, the move cost was twice as much as estimated. They would not unload the truck until I gave them more money. Now Mayflower won't even acknowledge or back their local mover representative. Tons of damage, antique chandeliers thrown on the van, not boxed or crated. Antiques ruined. I had replacement insurance, but Mayflower won't honor their own insurance for which I paid for.

In my opinion, they owe me at least $1,998.00 for damage repairs and approximately $3,000 for overcharging on the move, and an apology. Why doesn't DOT do something about these movers?

We chose Mayflower to move our stuff from Connecticut to Orlando, Florida though it's expensive as we saw lot of bad reviews with online quoting moving companies. With Mayflower, our experience was not pleasant either. They were very courteous while taking our stuff, but quite the opposite at delivery. The driver was rude and did not communicate at all about the extra charges we needed to pay, which we thought were included in our contract. Our particle board was broken and they did not care much when fixing the items that were separated while picking up. The biggest problem of all, after few days we realized that our apartment was infested with bed bugs. We've had sleepless nights and did not use some of the rooms for a couple of weeks. My sincere advice: Move your stuff by renting moving trucks.

I recently had a company sponsored move in which some persoanl items, a couch, A bed, and a television set were moved from Virginia to Florida. Upon arrival, the TV a big widescreen Samsung worked perfectly, except all of the projection mirrors on the inside were smashed. The claim was filed and rejected becuase any damage to the inside is considered a mechanical malfunction (they say) there is no evidence that the damaage was due to movement. Frankly, I am trying to figure out how all of the mirrors on the inside could be broken if it wasnt due to the moving process. I am truly astounded that Ive lost a $1,699 television set, or as the Mayflower Rep said, "have it repaired". Im not angry, just really disappointed.

I moved from Renton, WA to La Quinta, CA on 1/6/09. I contracted with Continental Van Lines who was bought out by Mayflower. I packed 99 percent of my things myself. Mayflower packed a few things, which gave the driver and his cohorts ample opportunity to see what kind of belongings I had. The truck left Renton on 1/6/09 with my things and went to Portland, or where it sat for 2 days at the driver's home before it went to California to meet me. The driver had brought his son and his brother-in-law as helpers for the packing and loading in Renton, and I assumed they were also Mayflower employees. They were not. They were also not trained in how to pack a truck by Mayflower and, as a result, I had a lot of damage to expensive furniture, including a $17,000 grand piano that had been in perfect condition.

To make a long story short, Dale **, the driver, brought along people that were not employees of Mayflower, not bonded or insured, and his brother-in-law even told me that he had been a drug addict and his wife divorced him. That would not have been of significance to me until I discovered all the missing jewelry and personal belongings from my load. I estimate way over $100,000 in merchandise was stolen from my load. Since I had done the packing of almost all the jewelry and had hidden it well, they went to great efforts to go through my boxes, apparently, while the truck was parked in Portland for two days.

They knew exactly what they were doing. The other things they saw that they liked that were not packed by me were due to weight of that particular item, such as a Remington bronze statue, which they stole from me. They also stole personal papers, family photos that are not replaceable, tax returns, birth certificates, marriage license, all of which had to be replaced at my cost and time. But more importantly, thieves are running around with my personal information and Social Security information. They even took my credit card information.

I have always taken out and paid for full coverage insurance and had very little damage in all my moves so that this time with Mayflower was the one time I decided to only have the insurance offered by Mayflower at 60 cents a pound (which is a joke on a grand piano), the driver was told of this and, therefore, the crew decided to help themselves to my stuff since there was not enough insurance to cover it that would reflect on them in the long run. Never use Mayflower. They are thieves, liars and will not compensate you for anything they do. They feel they are above the law. The economical damage is way over $100,000. My personal information is out there with thieves to use at their whim. A devastating move; who knows how far they will go.

Driver & Crew STOLE (removed w/o permission OR knowledge OVER $30,000.00 or MY PERSONAL BELONGINGS! Driver, M. BArtholomew is STILL "DRIVING" for that CO! I have NOT been able to REPLACE THREE PIECES OF LEATHER furniture that were STOLEN. ironing boar, kitchenstep stool ALSO STLEN ($97.99 + nv 7.75% tax! I had taken out "insuracne" however the Company simply has REFUSED TO ACKNOLWEDGE IT! and that is SIMPLY WRONG and is also EXTREMELY POOR BUSINESS PRACTICES!

I had paid for a straight through move from Castro Valley, Ca to Reno, NV. day #1, small RYDER RENT-A TRUCK arrived at my home to move my belongings'. Only 1/4 of my belongings were loaded onto that van. I was told that another truck would show up the next day and that the first truck would be driven to the warehouse in Sacramento. I asked for specifics..but was refused! The next day another van showed up and the rest of my belongings were loaded onto that van. I do not know what they did or how they did it. But, during delivery of my belongings over$3,000.00 of my personal belongings were never delivered! The Police Department named the incident as GRAND LARCENY. I have the case number if that information is needed.

I honestly believe that those criminals should be REQUIRED to repay the entire total due: $3301.50! MAYFLOWER VAN LINES DRIVER and his PERSONALLY SELECTED CREW...COMMITTED THE DIRTY DEED, ie, THEFT!

They were paid almost $20,000 for a household move from SC to NC, including full value insurance to $250,000. $15,000 dollars worth of jewelry was stolen during packing. They admitted in e-mail that one of their packers failed to report to a scheduled polygraph test during the investigation. It has been three months and they still have done nothing. Noe response to e-mails or voice messages.

I am out $15,000 worth of jewelry, some of which had sentimental value!

On June I signed a contract with St. Pete Moving & Storage a Mayflower mover the move I was making was just 6.4 miles away from the condo I lived in. I was asked if I wanted additional insurance at a cost of $250.00 and it was explained to me that all items packed by St. Pete Moving and Storage were insured and all items packed my me were not. I declined any additional insurance because (1) only the large items sofa dining room table/chairs Grandfather Clock - TV cabinet, beds) were going to be wrapped and moved by Mayflower (2) I was assured that all pieces would be wrapped very well and if damaged their insurance would cover the replacement costs.

On July 10, 2008 the movers came from St Pete Moving and Storage arriving late but there. I watched as they moved my 6 month old sofa out of the house and when I asked why the sofa wasnt being wrapped it was explained that it would be done outside prior to being placed in the van. The move went as planned and the 7000 pounds of household goods was moved to my new address in about 8 hours. The sofa and Grandfather Clock were set up and set in place by the movers.

The next day when I was arranging the furniture I noticed that (1) the sofa had several melted spots on the fabric it is micro-suade and when I went to place the weights and pendulum on the grandfather clock it did not wind. That day I contacted the office of St Pete Moving and Storage and a claim form was sent to me. I filled out the required paperwork and filed a claim 1 week later a received a claim rejection stating I was rejected because I did not make the drivers aware of the problem on the day of the move therefore I had not right to make a claim and also I was informed that I was insured only under their 60 cent per pound policy that was not what I was told when I signed the contract.

As a 61 year old senior citizen I feel I was taken advantage of I now have a 6 moth old $900 dollar sofa that I need to replace on my own and a $176.00 bill which I did pay to repair the damage ST Pete Moving & Storage did during my move

Hired Blue Chip Moving and Storage Torrance Calif. Manager Mike Sorrows to move cross country to N.J. Shipment was pre paid 4779.11 based on a binding estimate of 5220 pounds and one additional drop off a few things at my parents home. Goods were to be dropped off at Sinclair Storage and put into Storage Sinclair is a agent of mayflower Blue Chip failed to weigh shipment it turned out to weigh in 1000 pounds less then Binding Estimate.

Without a (change of Order Service) Jerry Sinclair took it upon himself to have the entire shipment brought to his Storage location in East Berlin waited 6 days before delivering items marked for my folks house. He made a huge mistake and delivered 1000 pounds of high value items packed by Mayflower to be stored in a authorized Storage facility. He then called Mayflower obtained my credit card information and charged my American Express for a full day delivery and left all my fragile items at my parents home. He was contacted right away and ask to look on paperwork where it's clearly written where the goods are to be delivered, not to mention move was pre paid. Therefore, leaving me with zero refund from difference in weight as Bill Of Lading states.

Shipment damages were immense chandeleirs were not crated and arrived just hund on a clothing rack every crystal was shattered. Value of $15,000 My 8 foot sofa was sealed in plastic and stored in New Jersey without A/C the humidity turned the sofa yellow ($6,000) Mayflower corporate has stonewalled me for the past 12 months refusing to send a agent to view damages or pay my claim.

Charged for pro's to crate chandeleir purchased full replacement $35,000 Crystals on chandeleirs were shattered day of move arrived hanging in a wardrobe box missing most of the violet crystals that date back to 1940's. Missing 10 boxes of mostly hard back books non fiction collected over my lifetime which may account for shipment arriving at 3880 lbs when Bill of lading was for 5220 LBS. Mayflower refused to pay any claims or discuss charges made to my American Express Card.

Molloy Brother Moving and Storage fraudulently deceived and cheated me in their capacity as a moving company. The chain of lies, denials, and deception goes all the way up the chain of management to Ms. Menghi, the Vice President of Quality who falsely alleges that my complaint was resolved when in fact, it wasn't and they have lied and stone-walled rather than stand up and be accountable for their actions.

I have lost close to $1600 including recently discovering that some of my tools were stolen and that many items, including a television, table, office desk, etc. have been damaged.

I had Mayflower to take care of my move from California to Minnesota in September, 2007. After packing day we noticed four rings from my wife's jewelry were missing so we filed a police report right away. They were stolen from their hiding place. We filed a claim with Mayflower to get our rings back; the only answer that they gave us was that they asked the three packers, and they denied stealing our jewelry! This is apart from the fact that we are missing a few pieces of our furniture and also have a few fractured items.

We lost four rings of my wife's jewelry including her wedding ring worth about $17,000, without any appropriate answer from the Mayflower company. I recommend not to use Mayflower for moving since they do not feel responsible for the people who they hire.

This move is going to be difficult to trace because I went from NYC to Miami, and that required calling an 800 number in Illinois (Sorughan Mayflower), dealing with a shuttle truck in Manhattan which went to a warehouse (company name was quoted as Skyline Moving and Storage, but I have NO IDEA if this is the company they used), and then dealing with drivers from New Jersey (Colonial Mayflower) and possibly a warehouse in Miami (Suddath?).

A nightmare of inefficiency and runaround -- and of course they charged me more than they originally quoted me. I was very careful and packed an entire apartment in sealed boxes. There was only one thing that I did not pack: a basket containing oversize/long items such as 3 tennis rackets, 2 umbrellas, a yoga mat, some rolled up photographic posters (in a tube) and a videocamera tripod stand. These items were in a basket with a huge, clear plastic bag around them and tape securing the bag to the basket.

First, only the basket was assigned a number, not the individual items in the basket. When the items showed up at my new home, the number tagged on the basket was announced and checked off the inventory sheet. It wasn't until the movers left that I realized that they had delivered an empty basket and that the items inside it were gone. I immediately called the driver's cell phone (he had called to ask for driving directions and I had his number through caller ID), and he said that he was on his way to deliver another person's good and that he would look for the items in his truck. I never heard back from him. I called the movers where this truck originated (Colonial Mayflower in New Jersey) and spoke to a gentleman there (John Reynolds) who said he would contact the drivers and get back to me.

When I hadn't heard from him in a couple of days I called back. He said that the drivers could not find anything in the truck. He then told me that the original shuttle truck movers had decided to take the items out of the basket and wrap them in blankets. John thought that perhaps they were in the warehouse. He said he would check and call me back. After a couple of days, I hadn't heard from him so I called him back. He said he believed that he knew where my items were and that he believed he would be able to get them back to me. I was delighted. A month later, I hadn't heard anything, so I contacted John again. At this point, he told me that the items could not be found (I have no idea whether he actually looked or not) and that I would need to file a claim. He also said that the drivers had delivered a load BEFORE delivering my goods to me, which contradicted what the driver had told me (we had a conversation in which they said they had driven all night down from NY; they also said that they had a delivery AFTER me, not before).

John referred me to someone else in the NJ office (Ed Marino). I spoke to Ed who said he would fax me a claim form. A week later, I had received no claim form so I called Ed back. Ed said, you need to talk to Sorughan Mayflower, not us. So I called Sorughan Mayflower and asked for Tony Roy in claims. Tony faxed me a claim form, which I filled out immediately and faxed back. After 5 days, I hadn't heard from him, so I called him back. He was rude and oozing with false sympathy. He kept saying I'm sorry before I could even explain the problem!! He said he would send me a letter.

Today, I got the letter, which basically says that there is a HUGE process that they have to go through before they can decide on the merits of my claim. Basically, no one is clear on exactly what happened to my goods after they left my house. Information is contradictory, and I am missing items. Clearly these are not irreplaceable items; they are not family heirlooms or expensive pieces of furniture. BUT I am furious that I was charged more than the estimate and in addition, they have lost my goods. Furthermore, I am outraged that there is no clear information about where and how my goods were handled in the move from NYC to Miami; different people are giving me different stories, and it shows an appalling lack of paper trail and disregard for my property.

Please keep in mind that I have been working on this since less than 24 hours after the drivers left my new home, when I realized I was missing items. That was the first week of July. It is now mid-September, and I still have NO claim in process, I am being treated like dirt, and I still don't have my goods!!

Two men from Mayflower loaded all of our belongings onto the back portion of their truck. They put our stuff on shelves above and all around someone else's Audi automobile which had fuel in it(we know this since the driver drove the automobile on and off the moving van).The men drove off after running into a city pole and riping out our neighbors phone line from the side of their house. This occured on Dec 17,2003. On Dec 22, 2003 We called our agent, Finnegan's to see when our shipment would be arriving. At that point we were told there was a fire on the moving truck and there is nothing left of your belongings.

When we asked where and when the fire occured we were told it had happened on the 19th, Three days ealier! They never even tried to contact us as we had left them ALL of our phone numbers and cell numbers. We were then given a phone number of a cargo claims handler, Toni Lynch. Toni proved to be heartless and completely incompetent of handling any kind of claim. Toni will not return any phone calls nor will he give us any info regarding what happened to everything we owned. Further more, Mayflower still charged us $2600 for the move. They took almost 2 months to agree to remove our moving fee since we never received anything.

We were left with nothing, we lost approx $75,000.00 worth of material items and a invaulable amount on our precious items. All we have ever heard or recieved from Mayflower is a one page claim form. All Toni has told us is they pay us .60 /pound but the driver NEVER even got a weight of our load. All we had after this move from NY to Houston was the clothes on our backs and a moving company that walked away with everything we had with no apology or explanation.

I hired Mayflower to do my interstate move in September. From the beginning this move was handled in a completely unprofessional manner. The van that was ordered was nowhere near large enough to accommodate my household goods, even though we did not add on anything that was extra. The furniture was stuffed inside of a too small van with no regard to care of my belongings. When my goods arrived in Oregon many of them were damaged or even missing. The claim I filed was for $6000 and I was reimbursed for $1650.

I disputed these charges and continue to be stonewallled and mistreated by the company. I am asking only for a suitable resolution for which they will not provide me with.

Household goods moved from Fl and several items were lost but I signed an INVENTORY CONTROL form however there was a note on the form saying I had waived check off of inventory at the time of delivery. (Driver said he was in a hurry to get to next customer) Each item could not be accounted for because at least 53 boxes were labeled with nothing more than the capacity in cubic feet. Case has already gone thru incompetant Arbitration so nothing will be done. However purpose of this complaint is to let other people know they should NEVER let the movers leave untill each item is accounted for which will require a minimum of about 15 hours to verify. This happened even though I had purchased full value insurance. .

Claim was for $2022.00. I received $670.00.

I hired Mayflower Moving Company for my move from Tucson, Arizona to Newark, Delaware. The movers arrived 8 hours late, but that was the best part of the whole saga. They were supposed to move my belongings immediately to Delaware; as I was flying down a week later, the timing was going to be perfect, as they said my belongings would arrive in a week. When I arrived in Delaware, I found out that my belongings had not left Arizona. I called repeatedly, and kept being told that they were on their way.

3 weeks later, the moving truck showed up. The driver was very apologetic, and said that, unfortunately, he only had a few items. He said that the company had known that his truck was already 3/4 full, but he was the only person they had gotten for my move. He told me that he had gone through my belongings in the warehouse, and gotten as much as he could fit in, trying to include mattresses and clothes. This gave me about 1/4 of my property, with the rest still being in Arizona. I called company headquarters repeatedly. It was more than a month after the first of my belongings showed up that the rest arrived. And those were only delivered to me after I called my credit card company and stopped payment.

I wrote to and called the company president, and did not receive so much as an aplology, let alone any compensation for the 2 months of waiting for my property to be delivered. When I unpacked, many items were broken, and the furniture was banged up. I never received one cent of compensation for anything.