Complain about a product or service

Mayflower

Jennifer of Los Angeles CA (06/05/08)
Hired Blue Chip Moving and Storage Torrance Calif. Manager Mike Sorrows to move cross country to N.J. Shipment was pre paid 4779.11 based on a binding estimate of 5220 pounds and one additional drop off a few things at my parents home. Goods were to be dropped off at Sinclair Storage and put into Storage Sinclair is a agent of mayflower Blue Chip failed to weigh shipment it turned out to weigh in 1000 pounds less then Binding Estimate.

Without a (change of Order Service) Jerry Sinclair took it upon himself to have the entire shipment brought to his Storage location in East Berlin waited 6 days before delivering items marked for my folks house. He made a huge mistake and delivered 1000 pounds of high value items packed by Mayflower to be stored in a authorized Storage facility. He then called Mayflower obtained my credit card information and charged my American Express for a full day delivery and left all my fragile items at my parents home. He was contacted right away and ask to look on paperwork where it's clearly written where the goods are to be delivered, not to mention move was pre paid. Therefore, leaving me with zero refund from difference in weight as Bill Of Lading states.

Shipment damages were immense chandeleirs were not crated and arrived just hund on a clothing rack every crystal was shattered. Value of $15,000 My 8 foot sofa was sealed in plastic and stored in New Jersey without A/C the humidity turned the sofa yellow ($6,000) Mayflower corporate has stonewalled me for the past 12 months refusing to send a agent to view damages or pay my claim.

Charged for pro's to crate chandeleir purchased full replacement $35,000 Crystals on chandeleirs were shattered day of move arrived hanging in a wardrobe box missing most of the violet crystals that date back to 1940's. Missing 10 boxes of mostly hard back books non fiction collected over my lifetime which may account for shipment arriving at 3880 lbs when Bill of lading was for 5220 LBS. Mayflower refused to pay any claims or discuss charges made to my American Express Card.

Kourosh of Palm Harbor FL (05/19/08)
Molloy Brother Moving and Storage fraudulently deceived and cheated me in their capacity as a moving company. The chain of lies, denials, and deception goes all the way up the chain of management to Ms. Menghi, the Vice President of Quality who falsely alleges that my complaint was resolved when in fact, it wasn't and they have lied and stone-walled rather than stand up and be accountable for their actions.

I have lost close to $1600 including recently discovering that some of my tools were stolen and that many items, including a television, table, office desk, etc. have been damaged.

Kianoush of Rochester MN (11/15/07)
I had Mayflower to take care of my move from California to Minnesota in September, 2007. After packing day we noticed four rings from my wife's jewelry were missing so we filed a police report right away. They were stolen from their hiding place. We filed a claim with Mayflower to get our rings back; the only answer that they gave us was that they asked the three packers, and they denied stealing our jewelry! This is apart from the fact that we are missing a few pieces of our furniture and also have a few fractured items.

We lost four rings of my wife's jewelry including her wedding ring worth about $17,000, without any appropriate answer from the Mayflower company. I recommend not to use Mayflower for moving since they do not feel responsible for the people who they hire.

Tracey of Miami FL (09/11/04)
This move is going to be difficult to trace because I went from NYC to Miami, and that required calling an 800 number in Illinois (Sorughan Mayflower), dealing with a shuttle truck in Manhattan which went to a warehouse (company name was quoted as Skyline Moving and Storage, but I have NO IDEA if this is the company they used), and then dealing with drivers from New Jersey (Colonial Mayflower) and possibly a warehouse in Miami (Suddath?).

A nightmare of inefficiency and runaround -- and of course they charged me more than they originally quoted me. I was very careful and packed an entire apartment in sealed boxes. There was only one thing that I did not pack: a basket containing oversize/long items such as 3 tennis rackets, 2 umbrellas, a yoga mat, some rolled up photographic posters (in a tube) and a videocamera tripod stand. These items were in a basket with a huge, clear plastic bag around them and tape securing the bag to the basket.

First, only the basket was assigned a number, not the individual items in the basket. When the items showed up at my new home, the number tagged on the basket was announced and checked off the inventory sheet. It wasn't until the movers left that I realized that they had delivered an empty basket and that the items inside it were gone. I immediately called the driver's cell phone (he had called to ask for driving directions and I had his number through caller ID), and he said that he was on his way to deliver another person's good and that he would look for the items in his truck. I never heard back from him. I called the movers where this truck originated (Colonial Mayflower in New Jersey) and spoke to a gentleman there (John Reynolds) who said he would contact the drivers and get back to me.

When I hadn't heard from him in a couple of days I called back. He said that the drivers could not find anything in the truck. He then told me that the original shuttle truck movers had decided to take the items out of the basket and wrap them in blankets. John thought that perhaps they were in the warehouse. He said he would check and call me back. After a couple of days, I hadn't heard from him so I called him back. He said he believed that he knew where my items were and that he believed he would be able to get them back to me. I was delighted. A month later, I hadn't heard anything, so I contacted John again. At this point, he told me that the items could not be found (I have no idea whether he actually looked or not) and that I would need to file a claim. He also said that the drivers had delivered a load BEFORE delivering my goods to me, which contradicted what the driver had told me (we had a conversation in which they said they had driven all night down from NY; they also said that they had a delivery AFTER me, not before).

John referred me to someone else in the NJ office (Ed Marino). I spoke to Ed who said he would fax me a claim form. A week later, I had received no claim form so I called Ed back. Ed said, you need to talk to Sorughan Mayflower, not us. So I called Sorughan Mayflower and asked for Tony Roy in claims. Tony faxed me a claim form, which I filled out immediately and faxed back. After 5 days, I hadn't heard from him, so I called him back. He was rude and oozing with false sympathy. He kept saying I'm sorry before I could even explain the problem!! He said he would send me a letter.

Today, I got the letter, which basically says that there is a HUGE process that they have to go through before they can decide on the merits of my claim. Basically, no one is clear on exactly what happened to my goods after they left my house. Information is contradictory, and I am missing items. Clearly these are not irreplaceable items; they are not family heirlooms or expensive pieces of furniture. BUT I am furious that I was charged more than the estimate and in addition, they have lost my goods. Furthermore, I am outraged that there is no clear information about where and how my goods were handled in the move from NYC to Miami; different people are giving me different stories, and it shows an appalling lack of paper trail and disregard for my property.

Please keep in mind that I have been working on this since less than 24 hours after the drivers left my new home, when I realized I was missing items. That was the first week of July. It is now mid-September, and I still have NO claim in process, I am being treated like dirt, and I still don't have my goods!!

Keri of Houston TX (05/18/04)
Two men from Mayflower loaded all of our belongings onto the back portion of their truck. They put our stuff on shelves above and all around someone else's Audi automobile which had fuel in it(we know this since the driver drove the automobile on and off the moving van).The men drove off after running into a city pole and riping out our neighbors phone line from the side of their house. This occured on Dec 17,2003. On Dec 22, 2003 We called our agent, Finnegan's to see when our shipment would be arriving. At that point we were told there was a fire on the moving truck and there is nothing left of your belongings.

When we asked where and when the fire occured we were told it had happened on the 19th, Three days ealier! They never even tried to contact us as we had left them ALL of our phone numbers and cell numbers. We were then given a phone number of a cargo claims handler, Toni Lynch. Toni proved to be heartless and completely incompetent of handling any kind of claim. Toni will not return any phone calls nor will he give us any info regarding what happened to everything we owned. Further more, Mayflower still charged us $2600 for the move. They took almost 2 months to agree to remove our moving fee since we never received anything.

We were left with nothing, we lost approx $75,000.00 worth of material items and a invaulable amount on our precious items. All we have ever heard or recieved from Mayflower is a one page claim form. All Toni has told us is they pay us .60 /pound but the driver NEVER even got a weight of our load. All we had after this move from NY to Houston was the clothes on our backs and a moving company that walked away with everything we had with no apology or explanation.

Kim of Redmond OR (02/10/04)
I hired Mayflower to do my interstate move in September. From the beginning this move was handled in a completely unprofessional manner. The van that was ordered was nowhere near large enough to accommodate my household goods, even though we did not add on anything that was extra. The furniture was stuffed inside of a too small van with no regard to care of my belongings. When my goods arrived in Oregon many of them were damaged or even missing. The claim I filed was for $6000 and I was reimbursed for $1650.

I disputed these charges and continue to be stonewallled and mistreated by the company. I am asking only for a suitable resolution for which they will not provide me with.

Richard of Grand Island NY (12/06/03)
Household goods moved from Fl and several items were lost but I signed an INVENTORY CONTROL form however there was a note on the form saying I had waived check off of inventory at the time of delivery. (Driver said he was in a hurry to get to next customer) Each item could not be accounted for because at least 53 boxes were labeled with nothing more than the capacity in cubic feet. Case has already gone thru incompetant Arbitration so nothing will be done. However purpose of this complaint is to let other people know they should NEVER let the movers leave untill each item is accounted for which will require a minimum of about 15 hours to verify. This happened even though I had purchased full value insurance. .

Claim was for $2022.00. I received $670.00.

Margaret of Trenton NJ (05/30/03)
I hired Mayflower Moving Company for my move from Tucson, Arizona to Newark, Delaware. The movers arrived 8 hours late, but that was the best part of the whole saga. They were supposed to move my belongings immediately to Delaware; as I was flying down a week later, the timing was going to be perfect, as they said my belongings would arrive in a week. When I arrived in Delaware, I found out that my belongings had not left Arizona. I called repeatedly, and kept being told that they were on their way.

3 weeks later, the moving truck showed up. The driver was very apologetic, and said that, unfortunately, he only had a few items. He said that the company had known that his truck was already 3/4 full, but he was the only person they had gotten for my move. He told me that he had gone through my belongings in the warehouse, and gotten as much as he could fit in, trying to include mattresses and clothes. This gave me about 1/4 of my property, with the rest still being in Arizona. I called company headquarters repeatedly. It was more than a month after the first of my belongings showed up that the rest arrived. And those were only delivered to me after I called my credit card company and stopped payment.

I wrote to and called the company president, and did not receive so much as an aplology, let alone any compensation for the 2 months of waiting for my property to be delivered. When I unpacked, many items were broken, and the furniture was banged up. I never received one cent of compensation for anything.

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