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Jennifer of Los Angeles CA (06/05/08) Kourosh of Palm Harbor FL (05/19/08) Kianoush of Rochester MN (11/15/07) Tracey of Miami FL (09/11/04) A nightmare of inefficiency and runaround -- and of course they charged me more than they originally quoted me. I was very careful and packed an entire apartment in sealed boxes. There was only one thing that I did not pack: a basket containing oversize/long items such as 3 tennis rackets, 2 umbrellas, a yoga mat, some rolled up photographic posters (in a tube) and a videocamera tripod stand. These items were in a basket with a huge, clear plastic bag around them and tape securing the bag to the basket. First, only the basket was assigned a number, not the individual items in the basket. When the items showed up at my new home, the number tagged on the basket was announced and checked off the inventory sheet. It wasn't until the movers left that I realized that they had delivered an empty basket and that the items inside it were gone. I immediately called the driver's cell phone (he had called to ask for driving directions and I had his number through caller ID), and he said that he was on his way to deliver another person's good and that he would look for the items in his truck. I never heard back from him. I called the movers where this truck originated (Colonial Mayflower in New Jersey) and spoke to a gentleman there (John Reynolds) who said he would contact the drivers and get back to me. When I hadn't heard from him in a couple of days I called back. He said that the drivers could not find anything in the truck. He then told me that the original shuttle truck movers had decided to take the items out of the basket and wrap them in blankets. John thought that perhaps they were in the warehouse. He said he would check and call me back. After a couple of days, I hadn't heard from him so I called him back. He said he believed that he knew where my items were and that he believed he would be able to get them back to me. I was delighted. A month later, I hadn't heard anything, so I contacted John again. At this point, he told me that the items could not be found (I have no idea whether he actually looked or not) and that I would need to file a claim. He also said that the drivers had delivered a load BEFORE delivering my goods to me, which contradicted what the driver had told me (we had a conversation in which they said they had driven all night down from NY; they also said that they had a delivery AFTER me, not before). John referred me to someone else in the NJ office (Ed Marino). I spoke to Ed who said he would fax me a claim form. A week later, I had received no claim form so I called Ed back. Ed said, you need to talk to Sorughan Mayflower, not us. So I called Sorughan Mayflower and asked for Tony Roy in claims. Tony faxed me a claim form, which I filled out immediately and faxed back. After 5 days, I hadn't heard from him, so I called him back. He was rude and oozing with false sympathy. He kept saying I'm sorry before I could even explain the problem!! He said he would send me a letter. Today, I got the letter, which basically says that there is a HUGE process that they have to go through before they can decide on the merits of my claim. Basically, no one is clear on exactly what happened to my goods after they left my house. Information is contradictory, and I am missing items. Clearly these are not irreplaceable items; they are not family heirlooms or expensive pieces of furniture. BUT I am furious that I was charged more than the estimate and in addition, they have lost my goods. Furthermore, I am outraged that there is no clear information about where and how my goods were handled in the move from NYC to Miami; different people are giving me different stories, and it shows an appalling lack of paper trail and disregard for my property. Please keep in mind that I have been working on this since less than 24 hours after the drivers left my new home, when I realized I was missing items. That was the first week of July. It is now mid-September, and I still have NO claim in process, I am being treated like dirt, and I still don't have my goods!! Keri of Houston TX (05/18/04) When we asked where and when the fire occured we were told it had happened on the 19th, Three days ealier! They never even tried to contact us as we had left them ALL of our phone numbers and cell numbers. We were then given a phone number of a cargo claims handler, Toni Lynch. Toni proved to be heartless and completely incompetent of handling any kind of claim. Toni will not return any phone calls nor will he give us any info regarding what happened to everything we owned. Further more, Mayflower still charged us $2600 for the move. They took almost 2 months to agree to remove our moving fee since we never received anything. We were left with nothing, we lost approx $75,000.00 worth of material items and a invaulable amount on our precious items. All we have ever heard or recieved from Mayflower is a one page claim form. All Toni has told us is they pay us .60 /pound but the driver NEVER even got a weight of our load. All we had after this move from NY to Houston was the clothes on our backs and a moving company that walked away with everything we had with no apology or explanation. Kim of Redmond OR (02/10/04) I disputed these charges and continue to be stonewallled and mistreated by the company. I am asking only for a suitable resolution for which they will not provide me with. Richard of Grand Island NY (12/06/03) Claim was for $2022.00. I received $670.00. Margaret of Trenton NJ (05/30/03) 3 weeks later, the moving truck showed up. The driver was very apologetic, and said that, unfortunately, he only had a few items. He said that the company had known that his truck was already 3/4 full, but he was the only person they had gotten for my move. He told me that he had gone through my belongings in the warehouse, and gotten as much as he could fit in, trying to include mattresses and clothes. This gave me about 1/4 of my property, with the rest still being in Arizona. I called company headquarters repeatedly. It was more than a month after the first of my belongings showed up that the rest arrived. And those were only delivered to me after I called my credit card company and stopped payment. I wrote to and called the company president, and did not receive so much as an aplology, let alone any compensation for the 2 months of waiting for my property to be delivered. When I unpacked, many items were broken, and the furniture was banged up. I never received one cent of compensation for anything. Report Your Experience
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