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There seems to be a "Father & Son Moving" in every major city. We frankly don't know if they're related. Does it matter?
Yvette of New Brunswick NJ (07/04/08)
I contact Father and sons for a move from bloomfield nj to new brunswick. I was informed that someone had to come out and do an estimate prior to my moving date. A lady by the name of Ms. Sandy came to my apartment on 6/2/08. She did a check list of all my furniture. When she finished, she gave me a copy of the paperwork with an estimate of $626.00.
My move took place on 6/28/08. I was told the 3 movers would be there between 10 and 12. They did not arrive until 2:30 pm. They started around 2:45. By the time they arrived at my new condo, which was only a 45 minute drive, one of the drivers called the office. He informed me that my cost was $1180.00. I was furious and wanted to speak to someone. I spoke to a man by the name of Sal. He had the nerve to tell me that if I didn't have all the money in cash, that my furniture would be taken to their storage.
I understand of an estimate being slightly over but, this was ridiculous. I had to run to the bank and get the money. I called the office back again requesting the last names of sandy and Sal. I was informed that they couldn't give that information. The movers finally completed the job at 10:00 pm. I was livid and told them to leave. The next day, I inspected my furniture and realized they broke my large living room lamp and scratched up my bedroom set. Alot of my glasses and expensive christmas ornaments were broken. I am still waiting on the company to get back to me regarding my damaged property. I am trying to understand why is this company still in business?
Sarah of Princeton NJ (06/22/08)
We chose Father and Son to do our move from Jacksonville to Princeton NJ. The issues started the day they arrived to pack the house (4/19/08). They advised they would arrive at 7am (we had a flight to catch at 5pm) to ensure that the house would be cleared in time. They eventually arrived after 9am and told us that they would be finished by 2pm so we could make our flight. They proceeded to take out the furniture, banging it down the stairs and on the wooden floors (denting furniture and walls). The main driver was having an argument with his girlfriend by phone so stopped working for an hour as we were getting more anxious about them not being able to pack the house in time for us to catch the flight.
We eventually had to leave them to close up the house because they were not finished in time. This was very stressful for us as we would rather have locked the house up ourselves. Chris verbally advised that the furniture would be delivered in Princeton the following weekend (4/25/08) if we were to avoid storage charges. This was confirmed by the driver when loading the furniture. As such, we had to get our apartment early (9 days) to allow this delivery. We made arrangements to sign the apartment lease on Friday 4/25 at 4pm to avoid storage fees.
On Friday my husband and I received separate calls at 10am saying our delivery would be at the apartment between 2:30-3:30pm as they were already in New Jersey. We both cancelled meetings in order to get to the leasing office to sign the documents and wait for the delivery. At 5pm the delivery had still not arrived so we phoned the Dispatcher at Father and Son. They said they would find out where it was. We waited and called again - this time we were told the van had broken down in Savannah Georgia. This was surprising given we had been told it was in NJ earlier that day.
We waited over night and called again on Saturday at 9:30am. We were told at this point that our furniture had never left Jacksonville and wouldn't be delivered until the following weekend. The customer service was terrible and we were passed to 2 people of which one put the phone down on us. We tried to get the phone number of the owner but were told no - we left him a message to call us. Nothing happened. We went through the small print of our paperwork to see what recourse we might have and realised the driver in Jacksonville put an agreed 5/10/08 delivery date on without us realising so giving themselves longer than they verbally stated to get us the furniture.
The following week (Thursday) we got a call from the new driver asking about new delivery options. He gave us the option of a Sunday delivery which we took as we had already taken enough time off work. The driver then called us Saturday evening and said the shipment wouldn't be with us until Monday morning. We had to then take more time off work. When the furniture arrived they wouldn't unload until we signed a disclaimer saying we wouldn't dispute charges through American Express. We were left with no option but to sign. The men proceeded to unload the truck with very little care, again banging our hall, stairs and landing with the heavy furniture.
When we started to unload boxes, they had packed things carelessly with the garden strimmer packed in with kitchen items. None of the glassware had been packed properly and items were broken. The whole experience was terrible from start to finish. We left 3 messages for the owner to call us to rectify the situation - he didn't call back. We spoke to Chris (Sales Rep) and he said they don't give refunds for the extra costs we incurred due to their constant miscommunications.
Painting of house in Jacksonville before our renters moved in - still to be invoiced by our property manager Rent for apartment in New Jersey due to early access $840 Painting in new house in New Jersey - we did this ourselves Side of our desk was damaged Glassware broken Picture frame (2) broken leather couches damaged Crack in leg of dining room table
Debra of Ponte Vedra Beach FL (06/11/08)
Newly painted walls, wrecked. Damage done to staircase walls sheetrock, 8 holes, wripped the trim, busted up a wall sconce. They state they are not responsible for walls or floors in their contract. Sure enough they state that in the small print to be signed the day of moving. These guys are the worst. I should have done my research on complaints before hiring them. I would never do business with these guys nor recommend them.
Physical damage done to my downstairs hallway, black streaks from either their filthy shirts or moving pads. The 2 walls going up the staircase have tears in the sheetrock, holes in the sheetrock and gauges. The furniture piece they were bringing upstairs to one of the 2 bedrooms was a normal size armoir. They not only tore up the place, broke my wall sconce they decided to bring the piece down, tell me about the damage at that point. AT what point did they say lets stop and tell the homeowner after the first hole?
Neil of Jacksonville FL (06/01/08)
We contacted these people just this week to help us move our large, heavy furniture items. They quoted us a rate of $110/hour. They said they'd be at our place by 5:00. Two hours late, they finally showed up at 7:00. They moaned and groaned about having to move furniture, but we grinned and bore it for a while.
Then they see the large entertainment unit, and our empty 50 gallon fish tank. They flat out refused to move the fish tank, because it is glass, and pitched a fit about having to move our furniture up 3 flights of stairs. So we dismissed them; nothing got moved.
We called the office (by now, it's 9:00 at night). The lady was apologetic for the attitudes of her 3 employees who complained about having to do what they were being paid $110/hour to do, and said she would have the manager call us immediately. He didn't call. So we called him this (Sunday, 6/1/08) morning.
He called me a jerk because his guys moved our couch for free.. I was heated, so to try to handle this professionally I asked my fiance to call him back. He called her a #$% when she asked for the owner's number, and refused to give it to her. We're filing complaints with every consumer complaint agency/company we can possibly find, and I'm telling Ken. For $110/hour, they should have been kissing my feet, not griping about doing their jobs, refusing to move furniture, and insulting their customers for being upset about the ignorance of their employees.
Now, we're paying rent in an apartment we're not inhabiting yet because they refused to move our furniture (they are a MOVING COMPANY!). And, we're having to ask our friends and family now to give up their time to help us move. We should have went with them to begin with.. it's way cheaper and they won't call us jerks at 8:00 in the morning for trying to stick up for our consumer rights.
Katy of Jacksonville FL (05/02/08)
(February 10, 2008) I was 9 months pregnant when we found out the house we were renting had a rat infestation so I called Father & son right away to get out of there. They sent two men that honestly didn't look like they could lift their own weight so I knew it was going to take forever! They absolutely destroyed the majority of my Ethan Allen furniture. They even broke a leg off a very expensive wood desk, but that wasn't the best part.
Once we get into the new house I realize my cell phone is missing. Of course we didn't have our new land line hooked up yet and I was really upset because I had no means of calling anyone if I went into labor. I thought maybe I had packed the phone by accident but my husband wasn't so sure of that. He continued to call it and low and behold Mike King (one of the movers) answered the phone and asked who was calling. My husband used some explicit words and Mike hung up.
After realizing that they had stolen my phone we had it turned off and bought a new phone with the same number. I received several calls from people asking for Mike after that. When I called Father & Son to let them know they needed to reimburse me for the stolen property they gave me the run around about how they were going to find out who did it etc but they never did anything. I filed a police report against the thief but it got me no where.
I gave birth 7 days later. I try to console myself with the thoughts that any jerk that would take n extremely pregnant woman's only means of communication pretty much has a one way ticket to ----. I will continue to tell everyone I know how down right evil the people are that work for that company. DON'T USE THEM FOR ANYTHING!
panic attacks, emotional stress, a $200 + bill for a new phone
Marge of Westminster CO (03/22/08)
I hired father and son to move me to my new location i told them i needed a early time so the lady set me up for b 8-9 am on the 15th of march. well 9 o'clock came and no movers 9:30 came and still no movers so i called and was told that there would be someone out there by 11:00 a.m. well guess what 11:00 came and still no movers 12:00 came and no movers or not one phone call from this company so i called again. was told once more that there would be someone there between 1-3 o'clock well guess what you guessed it 3 came and no movers 4 came and no movers so i had to call again, at that time i was told maybe 7 8 or 9 o'clock that night if i was lucky but was told that they most likely would not be there at all, so here i was no movers with a deposit they required. $50.00 I was in a panic. so i call reliable movers i told the man that i had hired father and sons moving and the first words out of his mouth was they never showed up much less calling you letting you know what was going on to my suprise i was shocked! he told me he would have a truck out there within 1 hour and there truck was these 2 men that moved me had everything out of my house and into my new place within 3 hours they worked their tail of and did a fantistic job. i called father &son and told them there services
were no longer needed i hired someone
else that was going to show up.
i have been told twice that my refund would of been refunded on the 17th of march i have not seen it as yet so i am going to file a dispute on my credit card, because i feel i cannot trust this company. i told the manager of father and son that i would not recommed there company to anyone ever, think they did a 78 year old widowed woman dirty.but from talking to other people i am not they only senior they screw and could care less about it.
p.s. reliable moving and storage was $85.oo cheaper than father and son.
Debra of Manassas VA (12/17/07)
August 2007, we hired Neighbors Moving Company to move our home furnishings from Boynton Beach FL to Manassas VA. They in turn sent Father & Son Moving Company. We didn't realize is was a different company at the time due to the fact that Greg from Neighbors said they don't sub-contract any movers. What a lie. They sent us the WORST moving company available. They moving guys were real nice. Late but nice. We bought them lunch, gave them drinks and even helped them move the furniture as it was very hot that day. Pick up day was August 27, 2007 with a delivery date to VA August 29-30, 2007. I waited and waited and waited for them. Didn't leave the house as I didn't want to miss them. I called and couldn't even get anyone to tell me where they were or even when they were going to deliver. The girl answering the phones over Labor Day weekend was extremely rude and couldn't give me an answer as to what to do to track my furniture. She just huffed when I asked her, like I was bothering her. I then went on line and found all the terrible thing about this moving company. I panicked. Finally, on September 5, 2007, after not hearing anything from anyone, our mover Carl called to say he'd be here in an hour. Three hours later he arrived. My brand new couch had grease on it and was ripped, my brand new love seat was filthy, my entertainment center was broken and they supposendly packed my kitchen table top in the way front of the truck and couldn't get to it right then so I was told that Carl had to go to Washington DC to unload the rest and would be later on that day or the next day with my table top. I have the legs and the kitchen chairs that were also filthy when they arrived. My kitchen set was only 6 months old. Needless to say I got the run around on when I would get the table top. I called and called and was told it was coming - but as you can figure out it never arrived. Now I have to send in a claim form which has to come from the office in FL first. Then I have to fill it out and get it notarized. All of great inconvenience. Pictures were taken too and sent. In return I receive a letter to be notarized again stating that I will accept $168.00 for all the damages that occurred. I was outraged - but I had it notarized and sent it back in. Certified letter and this is costing me money for their inconsideration of my furniture. That was in October it is now December and I still haven't received the lousy $168.00 that doesn't even cover the cleaning of my couch, or replace my kitchen set or entertainment center.
Rosemary of Fayetteville NC (12/17/07)
I hired Father and Son moving because their internet ad said they had been in business for years and prided their company on it's reputation and customer service. I was selling my home in St. Petersburg, FL and movign to Fayetteville, NC. They told me they would be at my home on December 11th - the 14th and they would call and confirm pickup and that delivery would be 4 to 7 days later and that I had to have a cashier's check, money order, or cash when they arrived at the delivery destination. They showed on December 13th with no phone call to confirm just the movers in a non descript unmarked moving truck and proceeded to move my stuff when I wasn't ready for them and ended up they packed my clothes on the truck and I had to go buy new ones. They then told me they would deliver on Saturday and I asked could they wait till Wednesday so I can overnight the money to my daughter for the delivery. They did not call they just showed up in Fayettville. They did not call me just put my furniture in a storage unit somewhere in the city and will not tell me where till I pay for the move. I am not paying until I get my furniture~! I have called several times a day for the past few days to speak to the owner a Mr. Mike DeSilva and no one has called me back with where my furniture is, how much I owe, and where do I send the money. They quoted me $2000 in the beginning then when they got to my house they said because I did not have the money for them it would be $500 a day to keep the furniture on the truck. This is outrageous! It was there error and they did not even have the decency to apologize! I am still waiting on my furniture and the owner to call Me!
Seth of Brooklyn NY (07/28/07)
I have never dealt with a company that was as recklessly unprofessional as Fathers and Sons. After being given a quote and setting up a pick-up time, I was told a day before the scheduled move that the only acceptable form of payment was a cashier's check or cash, despite the fact that I was not guaranteed a price. On the day of pick up they never showed up; after numerous calls to their office they told me they would be coming on Saturday morning. On Saturday morning when they did not show up and I called back they said that the truck was in Connecticut -- the pickup was in Massachusetts -- and they did not know when it would arrive to me. (This is the same thing they told me on Thursday.) They also said they did not know when the truck would get to its destination, and still would not tell me how much money I needed for them. It was an incredibly upsetting experience.
We lost several days of work, we re-arranged numerous activities, and we are now left without furniture. It was very upsetting.
Wendy of Chestnut Hill MA (07/28/07)
The salesman, Joe, was very pleasant and made all sorts of commitments that he didn't keep. The truck was supposed to arrive on a Thursday, between 9 and 11. Although they knew early in the morning that the truck would not arrive then, no one bothered to call me. When I called them, they said the truck would arrive within the hour. When I called back in an hour, they said the truck was several hours away. When I pressed them, they said they had no idea when the truck would arrive.
To make up for this, they said they would load my furniture first thing Saturday morning. My furniture would be the last items on; the truck would go directly to New York, where me things would be unloaded first. That way they could guarantee the schedule.
None of this happened. The truck did not arrive on Saturday, I was not going to be the last on, and they had no idea when the things would be delivered to my son in NY. I would warn anyone to stay away from this mover.
Stephanie of Jacksonville FL (04/10/07)
I called them out on 8/30/06 to moving my furniture from a townhouse to a storage least than a mile away. They arrive late. They did not wrap any of the furniture and stacked it any kind of way just to hurry up and get it over with. When I was in the process of taking the furniture out of the storage to move to my home I notice the Furniture was literally destroyed. I filled out a complaint form. In return they offered me $250.00 dollars which is not enough to cover one table they broke. I contacted the claims manager Dawn in Jacksonville Florida at the westside location who refused to give any more and told us to leave their property.
Susan of Jacksonville Beach FL (10/26/06)
I contracted a move 3 weeks in advance to move on Septembe 15, 2006 and was quoted a completely different rate than what was paid. An 18% gas rate was never mentioned and we were told that all of our furniture would be wrapped before leaving our apartment to go onto their truck.
The furniture was never wrapped until they put it on the truck and the result was 3 damaged pieces of bedroom furniture, badly soiled mattress (which was wrapped by us) and damage to our new homes walls & door. Also a PS2 was stolen by one of their movers. I have since filed a claim and they have agreed to pay a unsatisfactory amount of $156.00 for the damaged furniture. Our bedroom furniture is brand new and we haven't even made our first payment yet.
When we made the reservations and kept communication open several times we were extremely verbal on what we expected with our furniture and what the terms of agreement were. None of the terms were met and needless to say, we have decided to cut our loss and learn from this experience.
Father & Son is anything but professional, courteous, reliable, trustworthy or ethical in how they run their business and i only hope to help anyone who is searching for a reliable moving company to avoid at all costs using Father & Son, Inc. I could have avoided altogether the dissappointment, frustration and money put into filing a claim by hiring teenagers down the street and renting a U-haul. They would have dressed better, smelled better, behaved better and not asked to use my phone when they had their own. All in all, i give this company a Hall of Shame vote for the year of 2006.
Broken bracket in drawer of bedroom chest. Top of dresser scratched in numereous locations, as well as the side. Soiled top of mattress. Kitchen wall that had to be repainted. Damaged bedroom door that was taken off without permission.
Joseph of Haverhill MA (08/31/06)
I contracted a long distance move for 8/30/06. I did so weeks in advance. I spoke withMr. Howard many times to confirm and reconfirm things, as I was moving across the country. No one showed up on moving day. I finally called them late morning to find out what happened, and I was informed the truck broke down. My Dad called this man 3 times from Las Vegas to get more information about the broken down truck, which of course, her never got. My mom also called, and was HUNG UP on by the same man. After learning that I would NOT be moved on the day promised, and was told, if I didn't like it, find someone else, I went down to the office.
I walked into the office and asked for Mr. Howard. I was told he was not there. I told the 2 men there that I needed something done TODAY. I was told, Do you see a F------G truck in the driveway? I said what did you say?, and then I was told to get the F--K out of there! Both men came toward me and one of them put his hands on me, and I hit him. We ended up outside where I went PAST my car, as it is BRAND NEW, and I didn't want them to know it was mine. It didn't work, because they musst have seen me get out of it. One of them kicked it , and then picked up a rock to throw it. I went back and hit the guy.
Both of them were hitting me, and I was hitting back at them. They then ran back inside the office, and I went to the police station to fill out a police report, and hopefully I can file charges. I have had physical damage to my neck, nose, and head. I have damage to my new car. I also have a house full of furniture and boxes to go to Las Vegas, and no mover.
Matthew of Ponte Vedra Beach FL (06/29/06)
Outside of being an hour and a half late for the first move of the day (scheduled to arrive at 7 am), two of the three movers did little to help in the move. In fact one went so far as to say in passing that there were too many fragile boxes, and hinted that if we didn't pack it, we're not responsible for it. That aside, the job was quoted at 5 to 6 hours, and needless to say after 12 hours, an 18% fuel surchage that was never quoted (equating to almost $120 for moving less than 1 mile), and almost $1,000 in charges, I sent them on their way. I refused to sign the order of acceptance, and when I called the company the next day to advise them of my dissatisfaction and find out how to file a claim for my broken items (yes, the mover slammed speakers and heavy equipment on boxes labled VERY FRAGILE), I was told by Robby You're just going to have to figure out how to file a claim yourself. Additionally, when I explained that after 9 hours, I got up on the truck to help them speed things up, I was told by Johnny at Father & Son Movers, that "Sounds to me that you were just trying to save yourself money." Yup. Can you imagine running a business this way? I was promised 5 'free' wardrobe boxes with the move....nothing....those were never delivered. These guys send out coupons in the mail, provided quotes on the phone and then lie about the quotes. They said that I never told them that I had a full garage, despite my calling them 3 times to advise them of that to make sure they were prepared.
Broken boxes, broken items, 1/4 of the items were left at the old house and I had to take an extra day off from work to retrieve.
Peter of Denver CO (06/15/06)
• I’d scheduled the move for 8 am on 5/27. Your three movers showed up at 9 am, with no comment or apology. I’d called dispatch at 8:35 inquiring about their whereabouts. The dispatcher said “they’re running late. They’ll be there in 15 minutes” and hung up, also with no apology. A call from your company re: the delayed start might have been appropriate.
• The movers seemed hung-over and surly. None introduced themselves or asked me my name, or ever used my name. One barely responded when I talked to him. One boasted about how he “thought about going home to get his gun when gang members harassed (him).” I thought this line of unsolicited conversation inappropriate and bizarre.
• Your head person spent at least 15 minutes going over the lengthy contract, and collecting my multiple signatures, when I believe he should have been working on the move.
• Christy assured me there were no “hidden fees” beyond the hourly rate she quoted on the phone. I had specifically asked her twice about this. However, when your movers arrived I then discovered there was an 18% fuel surcharge fee. (They also left the engine running the entire time). I was very upset to discover this, and strongly protested the deliberate misinformation Christy provided. Your head mover glibly said “ah, Christy’s always giving the wrong information.” He also bad-mouthed your company several times, and talked about going to another company.
• The rental Penske truck they brought had a hydraulic lift that was cumbersome for them to operate. At one point the lift overheated and they stopped working for 20 to 30 minutes.
• It would be an understatement to say your three movers moved extremely slow. The move took three hours and 15 minutes. I know it does not take that long since I have done this same move with two other people with a rental U-Haul truck in literally half the time. I believe I should be compensated for their late arrival, and their slowness in conducting the move. I explained to Christy prior to contracting with your company I anticipated the move taking well under two hours to complete. Again, it took three hours and 15 minutes.
• FYI: I used a local moving company a few years ago, also with three movers (who, unlike your personnel, introduced themselves, and were very professional). They completed the entire move in 1.5 hours, and that was moving from a second floor condo into a house seven miles away. This move was ground floor in both instances, with transit distance less than a half mile.
• Your movers broke a wooden case, spilling cassette tapes. They could not follow basic instructions, frequently putting objects in the wrong rooms that I then had to move myself. They lost the back to a CD/cassette player. Two off-white throw rugs (seven feet by three feet) made it onto the truck but they did not make it off the truck. I would like these rugs returned or else be compensated for their loss: ($60).
• When your movers returned to the truck at the end of the move they were overheard muttering obscenities. I would like not to think that the misinformation provided by your scheduler and the lateness and caliber of these movers is representative of Father and Son Moving.
Pearlie of East Orange NJ (04/05/06)
On 3/31/06 Father and Son moved me from 394 South Harrison St. East Orange, NJ to 520-546 Main Street, East Orange, NJ at $96.00 per hour with a estimated 4 hours moving time and 1 hour travel time and the purchase of 2 wardrobe boxes at $15 each. The move was estimated to cost $560. After just about completing the move the lead person (Philp) informed me that the cost was going to be over the estimated cost. I asked him how much and informed him of the amount of money I had available ($620)and told him I would pay the balance in a check since I did not anticipate having to pay extra that was all the cash money I had available. He called his company to get permission to accept a personal check after having the conversation with his company he informed me that they would not accept a personal check because that was not their policy.
I explained my pay check had been deposited but had not cleared so I had no more cash money. He then requested that the sales person (Val) who filled in for the driver that day called and explained how things had taken longer than anticipated and asked for permission to except a personal check from me. He got into a discussion with the person (Regina) and was telling her what happen and at some point he started telling her that I did not have any money and he was going to stop the guys from working and leave. I said that I had all the money in cash with the exception of $137 which I would pay in check he said he did not want a check and start to verbal abuse me by yelling that I did not have any money and they would not continue to do the work while talking to the person on the phone.
Regina requested to speak to me and Val gave me the phone while continued yelling in the background. I explained to Regina what happen and that I had $620 in cash money and would give a personal check for the balanced she again explained that the company did not except personal checks. I said that was the only way they could get paid unless they sent someone back on Monday so she agreed to accept the check. While having this discussion she heard Val yelling and asked me who he was talking to and I told her he was yelling at me. She said to me that I did not have to put up with such disrespect from him, and that's when I asked him to leave my apartment, and continue to asked him to leave and then he said he was going no f****** place. I said if he did not leave I was going to call the police.
Christine of Hoboken NJ (01/27/06)
On April 20th 2005 we had Father & Son Movers move our household funishings and belongings. We moved approximately 1/2 mile within Hoboken NJ. Upon signing the contract we had declined insurance through the company as they said standard company policy was to wrap all furnishings in moving blankets prior to them being removed from the place of origin (the apartment we were moving from). On the day of the move, the movers did wrap some of our furnishings but not all. This was brought to their attention and we were told that they had more moving blankets in the truck and would wrap these items once in the truck. These items never got wrapped as upon arrival at the new location they were still not blanket wrapped.
Many of these items were seriously damaged. Various scratches on dining room wooden table and entertainment console. Wooden bedroom dresser leg was split, sofabed upholstery was torn and scraped on cement and the wooden frame was broken - it can no longer be folded out to a bed. While some breakage is expected in moving, this was excessive and due to neglect on the part of the moving team that day. They did not follow proper company procedure with respect to blanket wrapping. We have called and corresponded with the company on numerous occasions and have been ignored.
We have submitted all proper paperwork with the company and are asking for replacement cost of the damaged goods
Edward of Jacksonville FL (12/07/05)
I have had everything they packaged - Furniture (all of it) destroyed by them. They know they have a bad name. To start, when I was calling around town for price quotes etc, I came across one that had rude employees, so I looked elsewhere, come to know when they arrived the movers came to my door with one t-shirt (logo) of fathers and sons but quickly removed them once I signed the paperwork. But that is were it starts getting fishy. After all was done, and my stuff moved, they started holding me hostage for my furniture if I didn't pay them CASH even though their ad and their office assured me that they took Credit Cards. After going back and forth on this I agreed to pay part of the shipping cost with cash.
When they finally arrived to deliver the driver was drunk, as I was concerned about complaining and NOT getting my furniture I just let them unload. Well.. Washer, TV broke.. we are talking high end stuff here, and all of the wooden furniture terribly scratched up. There wasn't one item that they packed that wasn't chipped, scraped or broken. All the my dresser drawers were badly damaged. They even STOLE an expensive bed header. Everything needed repairs. When I complained about it both in person and over the phone they said to fill out the insurance paper work that BY LAW they have to abide. They didn't. To this day.... over a 18 months and I've yet to receive anything from them.
Camilla of Middleburg FL (11/28/05)
On November 11th, my husband and I took bids from several moving companies in the Jacksonville area. We decided on Father & Son because they were in the middle as far as quotes were concerned and offered what seemed to be good customer service. We contracted with them to move our modest 3 bedroom house on 11/18 between 11am-1pm. Keeping in mind that we had packed everything other than furniture and moved it ourselves. They only had to move an office containing two L shaped desk and a book case, our master bedroom (queen bed, chest, armoire, dresser), family room furniture (sofa,love seat, and sofa table) and guest bedroom (queen bed, chest, and a recliner.
The first problem was that they arrived 7 1/2 hours late...yes 8:30pm!!! During the lapse in time, I was calling almost every hour on the hour, and finally they became very agitated and used abusive language as well as threated to have their crew turn around. Later, it was revealed by their own crew that they did not know they were supposed to move us until 8pm when they were in route home from a previous move. I spoke with a character by the name of John Johnson, supposedly the general manager out of Georgia. He was absolutely RUDE, UNPROFESSIONAL, and a DISGRACE to speak with. This company has no morals or ethics by which they operate. Their customer service stinks beyond belief. It is inconceivable to me how this company has managed to stay in business with service like this. Oh! for all of my aggravation and time, they gave me a whopping 10% discount on a $450 move! Just dandy!
Cheryl of Jacksonville FL (11/05/04)
In November 2001 my husband & I scheduled a move with Father & Son Moving & Storage in Jacksonville, Florida. We were moving from a 2nd story apartment to a first floor apartment 3 miles down the road. We pretty much had the same problems as everyone else who posted. I was told to sign a large amount of paperwork, or they would not start my move. 3 men showed up, one did all the work, one did nothing, one was limping & told my husband he didn't even work for the company. They worked extremely slow, and managed to damage a majority of our furniture.
This included a $10,000 solid cherry 4 poster rice bed, matching dresser, a big screen tv, and dropped our $500 wood computer armoire off a curb breaking it in half. It was destroyed. The move took twice the time it should have, and they charged us several hundred dollars more than they quoted us. When my husband refused to pay, they held our big screen tv on their truck & said they would not remove it until we paid them in cash. All the while standing around laughing at us.
I was on the phone with the dispatcher & someone who answered the phone on & off pretty much the entire move. I even asked them to intervene, and send out different movers, and I was ignored.
In the end I spent 6 months with the local Better Business Bureau going back & forth trying to get a settlement. There was no resolution, because I was told I signed those papers, and they would only give us $85. Which we never got by the way. I just finally gave up. I don't understand how this company stays in business, or why someone doesn't put them out of business permanently??? It baffles me.
Nikia of Chicago IL (10/22/04)
NG. of Chicago, Il (10/22/04)
On Friday October 22, 2004 Father and Sons Movers (of Jacksonville) was hired to move me from Chicago, to Kansas City, Mo I spoke with a representative of the compnay Leon, we had even pass e-mail back and forth, I aggreed on the prices and was packed and waiting for them.. 9:00 am roll around no call no show I called this company at 10:00 am I was told that they were out to lunch when I asked for the Dispatch they say she was out to lunch and to call back, I waited until 1:00 still no call-back when I did get in touch with them they had the nerve to say that they had a problem and will be out to pick-up my things on Saturday 10/23/04, and if I didn't like it they would give me back my DEPOSIT and they hung-up the phone...
I called back and get recording finally when the call was put through I told a Gentleman who wouldn't give me his name that YES I want my deposit back NOW.
Also I found out by accident that a Pat Langley was in charge of refund and that it was a hit and miss getting her.
I had to find another mover locally they in turn charge me $ 2.250.00 to move and was here in 3 hours...
I want my deposit back of $ 350.00
Thomas of Orange Park FL (10/06/04)
I called Father & Son moving to get a quote for moving our furniture. The woman I spoke with said they would send 3 men and a truck, that their workers were full time employees not temp help used by lots of movers. It all sounded great on the phone. My wife had everything packed and i had all the furniture taken apart all they had to do was load the truck, i estimated at most 3 men with me helpping also would take no longer than 3 hours.
It was a nightmare, they were so slow and rough with our furniture. It was hot and they didn't bring anything to drink and expected me to furnish drinks for them. They broke 2 computer desks due to mis handleing. We only moved 4 miles to another apartment and it took them an hour to drive there which I had to pay for.
It took them so long to load the truck i had to just get them to unload the truck at our new apartment and just set everything down in the middle of each room.
When we moved to Jacksonville my wife's company paid Atlas to move us and they were very professional did not damage anything. I will never hire Father & Son to move anything of mine again. So far I have talked to 2 different families at our new apartment complex when they asked about movers I told them to not hire Father & Son.
2 Computer desk damaged and took too long, Should not have taken an hour to drive 4 miles.
Kristi of Kansas City MO (10/03/04)
Movers broke a music stand on my piano. After at least 11 phone calls, I still have not received a pro-active return call, nor has the music stand been delivered, repaired, as they promised. I would not recommend Father & Son, especially if they break something--you will never get the item back repaired, nor will you get them to admit. Also, they require 100% cash payment, so there's no recourse. These guys suck.
Kathleen of Port St. Lucie FL (10/01/04)
My sister and I were moving to Florida and rented a storage unit in Florida for most of our possessions. We were going to be on the same moving van. Movers from a different company (All-Pro out of Worcester, MA) showed up to my home six hours early, took most of my possessions and put them on two floors of the condo complex. The movers told me my stuff was going on a different truck. In talks with Father & Son, I was told to have the movers bring everything back into my condo. When I went to tell them, they were gone.
I spent the next six hours watching my possessions on two floors of the building to make sure nothing was stolen. The new movers seemed great, and my stuff was on the same truck as my sister's. In Florida, they stuffed everything into the storage unit. I am missing an end table to my living room, but because I signed the paperwork indicating the movers had moved me, I couldn't file a claim.
Since I could only file within 90 days of the move, when I finally got my stuff from storage, it was too late to claim my bike (stuffed at the top of the storage unit against the garage door, thus ruining the front of the bike), and a table was destroyed.
My sister's storage unit was even worse. She had to hire another mover to come in and repack the storage unit. He indicated everything he found and explained why professionals would never do it that way.
Front of $400 bike damaged, a metal table bent, $200 end table missing.
Tim of Saint Louis MO (05/12/04)
The movers showed up 5 hours late with 2 men (supposed to be 3 men). One of our CD towers was missing at delivery to our new place (~5 ft high, $100). The movers told us to submit a claim to the company. We did, however, the company said the claim was invalid because we signed the paper (that the movers told us to sign) that said they had completed the job.
The movers also destroyed our lawn with their truck with tire marks.
Our lawn was damaged.
Our CD media tower is missing.
Z of Braintree MA (12/10/03)
Father & Son is an agent. They contracted to All-Pro to move my mother-in-law's stuff from MA to FL. The old lady was all by herself. Not only did the movers break things, they STOLE!
Here's a list of what they did:
1)they moved empty boxes leaving full boxes behind;
2)they threw her good pictures in the dumpster;
3)they broke an antique table and a dresser but denied the fault;
4)they did not handle glassware with care and broke a lot of them (boxes clearly marked);
5)THEY STOLE ALL JEWELRIES from her bedroom and her bathroom plus expensive items around the house. They locked themselves up in the bathroom and divided the stolen goods among themselves.
Braintree police said they had no proof and they did not bother to stop the van at the place where my in-law said they would be stopping at. I strongly urge people not to use these two companies.
Frances of Lantana FL (10/28/02)
I needed to move my furniture from NJ to FL. I called Father & Son and was told that $850 was all I had to pay. It was not an estimate. That is what they told me because I was not moving to many things. They came to pick up my stuff. (They arrived over 4 hrs late) They packed my stuff and it took 2 weeks for it to get there.
Then I am told that I have to pay a little over $1500. I was about to start crying on the phone. They told me that if I didn't have the money they weren't going to give me my stuff. I was worried because I was not sure if I was able to get the money.
My uncle paid the movers. Turns out that they gave us a box that wasn't even ours, and they haven't delivered one of my boxes and my Gazzelle (exercise equipment). I called once again and was told that they were still in the area and that they would deliver our missing stuff but they didn't. They still haven't delivered our stuff. I have been waiting for 2 weeks!
I just called right now and he told me to call tomorrow.
Very disappointed and very upset. This is the worst moving company ever.
I want people to know that this company is not good.
Tim of St. Louis (5/12/04):
The movers (Father & Son, St. Louis) showed up 5 hours late with 2 men (supposed to be 3 men). One of our CD towers was missing at delivery to our new place (~5 ft high, $100). The movers told us to submit a claim to the company. We did, however the company said the claim was invalid because we signed the paper (that the movers told us to sign) that said they had completed the job. The movers also destroyed our lawn with their truck with tire marks.
D.L. of Jacksonville (4/21/04):
On Saturday February 28,2004 Father & Son Moving company (of Jacksonville) was hired by us to move from one apartment to another apartment within the same apartment property. We spoke by phone with a representative of Father and son who set up the move. The representative was informed that we would be moving from a downstairs apartment into one that was upstairs. It was also stated that we had a 46" Tv and bulky furniture. A price was quoted of $72.00 an hour and the representative stated that the job should be completed within an hour, more or less.
A total of 10 items and 4 boxed and clothing from one closet were to be moved. First problem was that the movers were three hours late. The move was scheduled between the hours of one and three and the movers arrived at 6:00p.m. As the move went on it was noticed that the moving crew was not working as effectively as they should have. One of the crew members, the youngest and smallest of the three, pretty much did nothing other than move small items and stood around. Another crew member claimed to have a hurt ankle and the last crew member an older gentleman did most of the work.
We stated to the older gentleman that we would not pay for the extra time it took to complete this job because the company should have sent out a prepared crew. In the end it took 3 hours for this job to be completed, the payment for this job was set at $421.00. We refused to pay the requested amount and called to speak with a supervisor who was unwilling to bend with payment and began using profanity.
The Sheriff's office was called in to help resolve the conflict. It was noted by one officer that the men appeared to be intoxicated and confrontational. The night ended with a payment of $300.00. Two peaces of furniture were damaged.
William of Hollywood FL (4/20/04):
A relative, Pamela, is currently moving from Newark, NJ to the metropolitan Atlanta, GA area. She contracted with Father and Son Moving (of Newark) to ship her furniture and possession to Georgia for $2186. At first the movers wanted about $75 extra to move a chest of drawers, which she paid. Now that she is in Georgia, the moving company has demanded an extra $1400, and is refusing to release her belongings.
Mike of Jacksonville FL (3/12/04):
We called Father & Son (of Jacksonville) to move 25 minutes up the road to our newly built house. The crew arrived one hour late, no biggie, right? Then, the three guys they sent were inexperienced: the most experienced being on the job less than two months, the next two weeks, and the third started that day. They worked like molasses and it took 9 hours to move a modest 3 bed 2 bath house (no living room furniture and one room a baby crib and changing table).
I had boxes in the garage downstairs neatly arranged and ready for pickup. They broke three degree frames and one Mattise before loading! It gets worse. After the 9 hours we finally arrive at the new home. The back doors to the truck were opened and they started moving stuff around. I requested that they put the ramp up first, but they did not. A brand new, 21-gal air compressor fell off the truck, engine head first. It hit the asphalt and the engine block cracked and leaked oil all over the pavement.
Then, as they unloaded they tracked the oil in on the cart wheels and their shoes into our new home and all over the carpets. They wanted to charge me $695, and I negotiated $575 just to get them out of my house. I had to get the carpets cleaned the next day. So, I filed for the compressor and they are now going to pay me 44% of the value, based only on the weight.
When I call to talk with them about it, the manager is never there and the dispachers are two redneck brothers that talk like they carry marbles in their mouth. They are rude, patronizing and really don't care. They are even giving me trouble while filing my claim form for less than half the value. They should change their slogan to "My grandfather broke all of your grandfather's stuff and didn't pay a dime."
I'm out $213.00 plus the pictures. I've taken the amount they offered, it was better than nothing.
Ken of Brandon FL (9/12/03):
I spoke with Al who refused to come out and estimate the cost but quoted a price. The movers were 4 hours late and one had never moved before. Because of the inexperience the move (which took me 3 hours 1 year before) took almost 6 hours. And there was some damage as well. The price, of course, doubled.
When I called to discuss the problem, the person on the line who would not give me his name said "You're paying $80.00 an hour whether you like it or not. Good day." Then he hung up.
Debbie of Pembroke Pines FL (4/17/03):
In May, 2000 I put a large amount into storage (with Father & Son in Hollywood FL). The company had new owners right after that. In October 2000, when I needed my storage items moved into my new home, they lost $10,000 worth of my property. It was horrible service, and took up to 2 months for them to find and deliver what they did have.
The delivery people were people off the street, and materials received damage due to poor handling. They never did an inventory of what I had in storage. They charged me the full amount for delivery or they wouldn't deliver to my home out of storage. They (the owner) said this was standard practice. But I paid for 2 trucks and 6 men when it went into storage.
I did not get that same service when it was taken out! It took 2 months or more of small delivery to piecemeal get my stuff out of storage. By horrible people. and then, they lost $10,000 in merchandise. I made an offical claim. But I got the runaround. Only to find out that their "insurance" had not taken effect yet during my move and into storage. Therefore, their insurance company would not pay the claim.
Also, I never signed the liability release for the move out of storage into my new home! So they are totally liable 100% for the expense. However, for 2 years now - I have been getting the runaround. They are telling me - they are practically in Chapter 11 and/or are trying to sell the business. Meanwhile it's been 2 years with nothing. They haven't paid even $1 on the claim ... and I'm still out my property.
Britt of Staten Island NY (4/9/03):
My parents hired Father and Son Moving & Storage of New York, Inc. on April 8, 2003 for a move. The unbinding estimate cost was $1,100. The hourly rate was quoted at $134 for nine hours of move time. There was no mention of an overtime rate. When the lead mover came in for payment it came to $2,880. That's more then 150% more then the quote!
Then the movers stated that they are going to keep, and hold hostage, the remainder of what was in the truck until the balance was paid. The head mover explained that the estimator always underestimates the prices for the moving jobs and they often hold people's things ransom. The driver said that there is $1,300.00 minimum to do a moving job. My parents were never given a "Right to Responsibility" brochure nor an "Order for Service."
When I contacted the company I spoke to Karen Hart, the office manager to explain that I don't want to file a complaint with the DOT. She told me to file the complaint and that my parent's things were not going to be released until the inflated balance was paid in full. In addition, when my father signed the spot for the job total time, he anticipated that the movers had an hour to complete the move. When my folks didn't come up with the inflated cost in cash, the movers stopped working an hour before the said time on the bill of lading, of which I do not believe my parents should have to pay for.
Ilona of Brooklyn NY (3/31/03):
I read their ad in the yellow pages and it sounded like they took very good care of your furniture, plus you didn't have to empty the dresser drawers, etc. Bruce quoted me a price of $94 an hour for three men. He never suggested to come to look at what I had to move or give me an estimate. He never mentioned "overtime." He just told me that we will sign a contract when the movers come. I hired them.
The morning they came, the contract stated that after 8 hours, it was considered overtime, at $148 per hour (which upset me when I found out the price). I also told him I needed a little help in packing (I had approximately 97% of my stuff packed -- I wanted them to do the little that was left). They began the job at 8:30 a.m. and seemed to be working ok. They removed all my packed cartons to their truck and later began to wrap and tie up my furniture to protect it. I did not get out of my apartment till approximately 4:30 and they did not start unpacking at my new place (which is only 5 blocks away) until approximately 5:00 p.m.
The job was finished a little before midnight (with me doing a lot of the work and becoming thoroughly exhausted). The contract states you have to pay them in cash, and when I saw how long the job was taking, I had to go to the bank at 9:00 to get more money out. By the time they finished, they have a chart with calculations on it and their calculations came to $2113 (which I never at all expected to pay to move 5 blocks). I paid and then I gave the head person (Andy) $60 as a tip.
He took the money and began a speech about how they worked 15 hours and this was not an acceptable tip. I told him I didn't expect to pay so much for this move and I didn't have much cash left. He became insistent and didn't seem to want to leave, and I was totally exhausted, so I took another $80 out of my pocket (all I had) and gave it to him. He still wasn't satisfied. I went inside and told my boyfriend (who moved with me) and we both didn't know what to do, so he gave him another $80. He still wasn't satisfied. I asked him how much tip people give him and he said over $100 a person. I told him that's all I have and he finally left.
I called the manager, Bruce, the next morning, and he told me that the movers aren't supposed to do that, and that he would get back to me. Of course, he never did. I know I won't get any money back -- but this will be another complaint against this company for people to read and know to be very careful about who you choose to move your furniture. I know it was my mistake not to check out your website and to compare prices, and it is too late now for that. That is a lesson I learned and I paid for it.
Christina of West Palm Beach FL (1/11/03):
I requested a quote for moving from Brooklyn to West Palm Beach, Fl. I was given a quote of $948.00 and was told it would take 3-5 days for delivery. They were supossed to pick up sat 12/28/02 and didn't arrive until 1am 12/29/02! It is now 1/11/03, I still don't have my furniture & they are telling me it will now cost me the amount of the initial quote of $983.00. I gave them a $500.00 deposit! I have made numerous long dstance calls with no courtesy of call backs. This has been going on for more than 5 days trying to get information on my furniture.
They were supposed to inform me 24 hours prior to delivery of my furniture, and since I have to have cash and God knows what price they are coming up with this time, I have no access to getting it! They are not nice, very unprofessional, and have a hell of a way of doing business!
Nancy of Belleville NJ (1/3/03):
I contacted Father & Son (of Newark NJ). They sent an elderly woman about my age to take an estimate on my move from New Jersey to North Carolina. They gave me an estimate of $1,800 and asked for a deposit. I paid $300. They came for my furniture on the 14th of December. It did not arrive in North Carolina until December 30th.
The driver decided to take a "vacation" to visit his family in Alabama and "to get a little huntin' done while I was down here." I was given the driver's cell phone number to by someone in his company. They said it was no longer their problem -- they had no way of getting in touch with. They (David) did assure me I would be compensated for my troubles once the driver arrived. However, the morning the driver arrived he refused to take the furniture off the truck until he got his money. When I contacted David, he developed amnesia and became abusive.
I was forced to hand over $3,000 to have my furniture released by these monsters. I am an elderly sick woman living on a fixed pension.
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