Extra Space Self Storage

This company has no business ethics, etiquette, concepts of truthful facts or regard for its customers. This place is saturated by mice. They permeated my unit, resulting in thousands in dollars in loss along with grief, inane amounts of time, insane exchanges with employees and having a live litter in the box containing dishes. What is left smells like a zoo. I am stressed and exhausted and my 13-year old daughter is devastated. I could not have imagined this in my worst nightmare. It is my personal Katrina. And guess what? No one cares. I have lost over half of my things due to rodent destruction and the current regional manager, Michelle ** (there have been a few), claims she can do no more after buying me some containers and bags and paying for movers from one of their units to another.

I am going to have to sue to recover myself and my daughter's losses now, a long and expensive process. And they have had the nerve to ask me to leave but I would anyway. They have claimed at various times they are not responsible for rodent control in their own building and business. Not according to city ordinances and case law. The problem first became evident in March and they then told me the mice were isolated to a particular area of the building and were being addressed aggressively. This was by the then regional manager, part owner, VP, who knows. I have heard it all. Same thing in April, May, June, July, August and September.

Numerous mice were in the unit before during and after the move, which took over a week to organize and several hours. I spoke with their Orkin tech who said the treatment they had was in no way sufficient for the property's size or level of infestation. They went the cheap route, clearly. By the way, folks, Orkin does what it is paid to do, period. The site manager, Fred ** (now fired), so admired by a previous poster, is a psycho, rude, unresponsive, lazy, unprofessional and I strongly suspect illiterate. When questioned about the rodent problem for months, his response is, "It's going to take a minute." This is a site manager? The corporate number is answered, when it is, by a woman named Jo, who is just as bad or worse. The owners, Chris Barry and Jean Jodoin seem to think speaking with customers, the schmucks who butter their pretty crusty bread, is beneath them. The only decent employee is a girl that works there, who these idiots set up and fired too. She was pleasant and was sympathetic about the matter. Avoid, avoid, avoid.

I received a letter on 5/17/11 from attorneys Rosenthal, Morgan and Thomas Inc., regarding a collection fee reported by Extra Space Storage. I moved my belongings out of storage unit # ** on 3/26/11. It snowed that day and I was unable to move everything. I left a dresser, microwave and a few other smaller things. The letter states that I owe $280.00. I called Extra Space Storage and spoke with Amy, the manager. I asked what the concerning collection fee was and I was told the fee was for the removal of items I left in the unit. I was told to read the lease I signed when I rented the unit. The lease states that any items left in the unit with no lock is considered abandoned after 30 days and the owner can dispose of it in any manner it sees fit. It also states that I agree to pay reasonable attorney fees incurred with collection of rent.

I do not owe any rent to Extra Space Storage and based on the lease agreement which states the items are considered abandoned, I don't believe I should be responsible for paying the removal fees. I leased the unit for almost 2 1/2 years and whenever I was late paying the rent, I had to pay late fees, collection fees and auction fees. Extra Space Storage could have auctioned the abandoned items and not incurred removal fees. I don't think this collection item is fair and I want to avoid this being reported on my credit, if possible.

On 5/31/11, I mailed letters to Extra Space management, Extra Space Storage and the attorneys regarding the collection and requested its removal. I spoke with Michael ** of Extra Space Management today and was told I was responsible for the removal fees, the item will not be removed and I need to settle with the attorneys.

USA Storage became Extra space storage. I am a US Veteran and good customer for 7 years until new management took over. A live band was allowed to use electricity and I couldn't. There was no new contract with this management and they don't have a signed agreement. I was never told I could have electricity installed for extra monthly payments. I was told to vacate the facility and had 14 days to do so by August 7th I was out by August 1st.

I came back for my lock and was denied gate access. Two months later I receive a letter stating I owe two months back payments 4 months later collections wants $240 for a storage that's been empty since August 1st. These managers left the lock on the storage so I would be charged, their letter stated if I didn't vacate by August 7th they will sale or dispose my items I am owed 1 week money back pay!

I am in the now, since what just happened on April 29th, 2010, I have yet to give up. My complaint will be strong enough to make disadvantages for Storage Facilities that have weak ethics as a business and have hidden agendas that affect the consumer personally. I can only tell you what happened to me. I am responsible for my part in this matter. However, the solution put another twist on my view, the problem is already set up from the get go. I met the requirements to avoid the storage auction. Also, I called letting them know I am within 10 miles away, not sure traffic would hold me up to be on time. The arrangement can be to my favor till the next day, with the knowledge, the auction must go on and if it sells, the buyer is second to receive the sale if the owner forfeits the grace period given. Not with me, my friend who was paying the amount due was not accepted, the auction started. Not knowing what to do, he registered with the chance to bid on it himself.

Can you imagine this, bidding over $1100.00 as a retailer, making this decision based looking at the items inside from the limit line outside the unit, and what you see is what you get, boxes, boxes, boxes that can't be opened leaving the conclusion to be smart and cost efficient. $1100.00 and the amount due I was aware of was less than $900.00. Money was at the site to make payment to save the sale happening. Denied and outbid. There are questions yet to be answered or scams yet to be exposed. This retailer was the only other bidder on site, like clockwork at every auction. I begged him to please let me buy it from him. His response, I can't, too many good things, and sell at the swap meet. How dare you make them a living at my expense?

I have emotional damage. Mentally sick and somewhat physical. I have no voice. No sound for the last 2 days. I had a nervous breakdown and processed the most to be behind me. However, I am scarred and sad I put myself in this situation. All my property: such as personal, confidential, irreplaceable, sentimental, material, business inventory items I rely on to make my financial needs met, contracts that hold legal value, Immigration and Social Security, evidence for lawsuits, all mail that are proof of receipts, bank records, proof of ownership, notarized or not, signed agreements, costly office equipment, clothes, jewelry, gifts to give an idea just some of what I saw go before my own eyes, the most I can't replace unless I win the lotto, 25 years of memories, are in the hands of others. The anger I have is my problem. The risk of Identity Theft is everyone's problem. I am drained to keep typing; I just want to send this now to get the ball rolling. I have a VM I didn't know till now, that taped part of the after math at the facility. With the time and date stamped. It may be my blessing in disguise. I have suggestions to put on paper that make sense to allow the scams to be lessened.

I have been renting a 5 x 15 storage space with this company for a year now. Recently I went there in the evening to remove something from my space and discovered that the lighting was so terrible, I hurt my back very badly and could not walk for two weeks.

I went online to file a complaint to this company about the poor lighting and discoverd that the space I am renting is advertised on their site for $50 per mo. I have been paying $78 for a year now and they just recently went up to $84.

When I informed them that I was already renting that space for $78 and asked why I was being charged so much, I was hung up on by two representatives.

I then contated Justin and was told they could charge whatever they wanted and that those receiving the lower prices would get more increases. My price was increased in one years time.

They advertise great lighting and security, yet have practically no lighting at all. How can there be such a variance of pricing and why arent these people regulated? I have found no one to complain to up to this point.

In November of 2007, specifically Nov. 9, 2007 I leased a storage space, number 499. At that time there was a special, which was great. I paid thru January 2008, but was not given a contract until April of 2008, at which time I signed and dated with April dates. My understanding upon reading the paperwork at that time was that a NEW lease/contract was being prepared and so I signed and returned the paperwork.

In the meantime, because there had been no contract prior to that, and because I was out of the city quite a bit from January to April, I fell behind on the payments, but did send paperwork to the locale named above and asked them not to auction my things because I was coming back to Austin and making the payments due thru May. Mr. Soliz told me over the phone that he would work with me so that I would not lose my things.

However, apparently during that time, after I had spoken with Adolfo Soliz at the locale and asked him not to auction my things because there was a lot of identifying paperwork with social security numbers, bank info, pictures, etc etc and that I WOULD PAYhe went ahead and auctioned them.

I understand why, because of the past due amount (which he and I agreed that he would hold on off on the auction and that I would pay all back rental fees due). I have spoken with Mr. Soliz on numerous occasions right after the auction and he told me on numerous occasions that the people who bought my things were very good about returning personal papers and items.

I spoke with Mr. Soliz today, August 4, 2009, and have been told that he has no idea who bought the contents of my storage unit; on the previous occasions he told me that someone who owns a thrift shop had bought them. So, his story has changed now. Is there any recourse? my main concern is for my papers...they held identifiers (ssn's, birth certificate copies, pictures, my kids papers from school, immunization records, etc)...

i RENTED A STORAGE UNIT FROM THIS COMPANY AND THEY AUCTIONED OFF MY BELONGINGS WITHOUT NOTICE AND AFTER I PAIDED AFTER I FINALLY GOT THE CERTIFIED PIECE OF MAIL I FOUND OUT THEY MAILED 4 DAYS BEFORE THE AUCTION WHEN BY LAW THEY WERE SUPPOSE TO MAIL IT 14 DAYS BEFORE AND SHOULDN'T HAVE SOLD ANYTHING TILL 28 DAYS LATER NOW THEY KEEP JERKING ME AROUND WONT GET MY STUFF BACK ADN IS BLAMING THE POST OFFICE AFTER THEY TAMPERED WITH MAIL THING IN THE FIRST PLACE

In addition to raising the storage rent without proper notification, and charging late fees when late fees aren't due, I've had a recent scare with Extra Storage Space. I had no problem with Storage USA in Pomona, California - I had until the 11th of the month before I was assessed a late fee. Extra Storage Space took over. I did not know about the take over until I received notice that rent was late for my unit. They assessed late fees and returned my payments. I asked for a copy of my original contract and disputed the validity of the late fees I was paying. I asked the local office where my items are stored, as well as wrote a letter to their corporate office in Utah - after 3 letters - they continue to ignore me.

What has frightened me is recently I started a new job. I was on the job 3 days when the office called me to inform me that Extra Space Storage sent a fax requesting payment and that I call them. I was livid and horrified! I don't know the number to my office - how did Extra Storage Space find it and how did they get the fax number? In my letters to Extra Space Storage, I asked them repeatedly to send a copy of my lease to my po box. They had no additional information on me. I called the local office in Pomona, CA 909 865 8577 and asked for the manager. I was told he wasn't in. I then asked how did he get my work number?

I have been renting a storage space since Oct 2004 from said company.The unit number is 327. Last year the company increased the rent from $109 to $119. Last April 14, 2007 I got a notice that the rent is going up to $204 per month effective immediately. I beleive that this is unfair, given a very short and not giving me a change to look for another storage place. Also, the increase of almost 50% is very drastic. It is kind of a rip-off. Is there any guideline that a company of this kind has to follow? Can you please investigate this matter. Your kind attention will be greatly appreciated.