Condor Moving Services

Condor movers ended up charging me almost double than what they quoted me. I asked to be present at weigh in/out--that never happened. My furniture was damaged, and items were broke. They contracted my "load" to another company when they had my stuff delivered. I have contacted them by phone and email over a month ago to make a claim on the "so-called" insurance that I had against my shipment and no one has returned my call.

Initial estimate was $749.00 but I was overcharged with a final amount of $1400. They gave me no option but to pay the remaining amount. When we argued about this on repeated phone calls, they gave us the "re-weigh" option. But the truck driver never called us from a weighing station. The truck driver collected the amount before even showing the boxes to us. They were all damaged. When we called back Condor and asked why the re-weigh was not done, they refused that we have asked for the re-weigh, They insisted that when the delivery was made, we should have called customer service. Delivery was made on Tuesday at 6:30 PM. Their offices are open only till 6:00.

I scheduled and pre-paid for a move that they canceled less than 24 hours in advance. My house was packed, our travel plans made, and I get a call the morning before the move that they were canceling and would not help me, even though I had already paid. I had a signed, paid contract that they completely ignored, and refused to help. I only wish I had read the complaints before. Do not use this moving system.

My wife and I recently moved from Central Texas to Southern California. We decided that since we have three small children, we would hire a professional moving team rather than use a Uhaul and move ourselves. I found a form on a website that said that if I filled it out, I would quickly receive quotes from at least 6 different moving companies. I actually ended up with quotes from about 20 moving companies. That was fine. I was happy to have so many to choose from. One of these companies was Condor Moving Systems.

I spoke with Mario at Condor Moving Systems. He outlined to me what his company had to offer and gave me an estimate of roughly $3532.42 for the move and additional insurance. He also said that when the moving truck arrived, they would have paperwork for me to fill out to receive a $500 gas card. The estimate he gave me, the services they offered, and the $500 gas card appealed to me. I asked him how long it would take my belongings to get to my new house after being picked up at my old house. Mario told me that it would take between 3-10 days but that he'd never seen it take 10 days before.

I specifically told Mario that I had heard that some moving companies will ferry their customer's belongings to a facility where they will be loaded onto another truck to be taken to their destination. I did not want my belongings to be switched from truck to truck. Mario told me that they don't ferry and that the 18 wheeler that showed up at my door would be the same truck that would carry my belongings to California. I continued calling moving companies and getting estimates but I kept Condor Moving Systems in my mind as a good option.

Finally, after comparing what all of the different moving companies had to offer and calling and re-calling companies, I decided to go with Condor Moving Systems. That decision has proven to be the worst one I've made all year. The moving truck arrived around lunchtime on the day of our move, 11/16. We were fine with the time it arrived at but what bothered us was the size of the truck. Mario had specifically asked us if they would be able to park an 18 wheeler outside of our house. I said, "Yes." That question led me to believe that an 18 wheeler would be showing up at my door. We were shocked when a 26 foot truck showed up at our door. We realized immediately (and later had our realization confirmed by the leader of the moving crew) that this would not be the truck that would be carrying our belongings to California. This truck would ferry our belongings to another facility where they would be unloaded and then reloaded onto the 18 wheeler heading out to California.

We were never told that this would happen. I wouldn't have agreed to having my belongings switched from truck to truck. We were in a pinch at that point because we had to be out of the house that day and in California within 3 days. We reluctantly agreed to let the moving crew load up our belongings. The leader of the moving crew was named Mario (not to be confused with the salesperson named Mario). Mario and his crew have so far been the only people at Condor Moving Systems to follow through on their promises. I was skeptical but Mario said that he and his crew could get all of our belongings into the back of the truck. He mostly did.

At one point, he realized that we were running out of room and I had to pick through some items and determine which ones had to be left behind. Mario and his crew were professional and extremely good at their job. Mario handed me many pieces of paperwork while his crew was loading. Two of the items really bother me. The first item was the paperwork for the gas card. I'll speak more on this later. The second item was the contract. Many of my upcoming complaints, I am sure the company can refute with the it's in the contract excuse. However presenting the contract to the customer to read and sign during the actual move is bad form. I admittedly didn't read the contract as closely as I should have; I had a move in progress. Mario told me that the next day, I would hear from the dispatcher.

I heard from Rhonda, the dispatcher, the next day and she gave me shocking news. She told me that they would not have my belongings loaded on the truck and on the road until Monday, 11/22/2010. I was shocked and angry at the news. I asked her why it was going to take so long to get the truck on the road. She reminded me that legally they have 10 days from my first available date to deliver my belongings. As listed on the contract, my first available date was 11/17. I gave them that date because I thought that the truck would leave straight from my house in Texas and that we would have to race it to California. I thought we'd be on the road simultaneously. If I'd known that Condor Moving Systems wasn't intending to hit the road until AFTER the first available date, I would have given them 11/16 as my first available date and FLOWN out to California.

My family and I arrived at our new house in California on 11/20. I called Condor Moving Systems on 11/22 to verify that my belongings were on the road. Rhonda told me that they are still waiting for the truck that will be carrying my belongings to California to arrive. She said it would be another day or two. I was concerned and told Rhonda, "But you legally have ten days to get my belongings to me. 11/26 is the tenth day." At that point, Rhonda dropped another bomb on me. She told me that they had 10 BUSINESS days. Not once did anybody mention the term BUSINESS days. I'm a lay person. I have no idea how the moving industry works. All I know is that I see 18 wheelers on the road every day of the week. How am I supposed to know that Condor's trucks take the weekend off?

I called Condor Moving Systems nearly every day to check on the status of the truck. Every day I got a different estimate on when our belongings would be put on the truck for California. After several days, Rhonda told us that Condor Moving Systems would be sending our belongings on an 18 wheeler all to themselves. Our belongings wouldn't have to share the 18 wheeler with anybody else's belongings. Although I was thankful to hear that, it didn't change the fact that my wife and I and our three young daughters (6 years old, 4 years old, and 6 months old) were sleeping on borrowed air mattresses, with borrowed sleeping bags, and sitting on borrowed lawn chairs. We had no furniture, no toys for the children, not much of anything. The only thing we had an abundance of was time and frustration.

I called Condor Moving Systems on Friday, 11/26, and Rhonda told me that they have a truck coming in and that it would arrive on Monday, 11/29, pick up our belongings and leave on Monday, 11/29. I called Condor Moving Systems on Monday, 11/29, and Rhonda told me that there was a delay but that the truck would definitely arrive the next day, 11/30 and definitely leave that same day to bring our belongings out to California. I called Condor Moving Systems on Tuesday, 11/30. This time a different woman answered the phone. I asked her if our belongings were still on schedule to go out that day (11/30). She said, "No."

I, understandably, got an upset tone to my voice as I demanded to know why. She said, "I'm just an account, sir, but we legally have ten days to deliver your belongings." I became really angry and told her to have Rhonda call me back. After waiting over an hour, I called Condor Moving Systems back and spoke with Rhonda. I asked her for a status on my belongings. She said the truck will be here tomorrow. I said, "And it will be leaving tomorrow with my belongings?" She said, "Yes." I asked her why the account that answered the phone before said that my belonging would not be leaving tomorrow. Rhonda said, "Hold on a minute. Let me call dispatch." When Rhonda got back on the line, she said that there was a problem with the truck. A replacement truck would arrive on Friday, 12/3 and would leave with my belongings for California the same day.

Rhonda then recommended that I hold on to all of my receipts (including the one I receive after my belongings arrive) because Condor Moving Systems will reimburse me $15 a day for every day my belongings are late. I was so angry and offended that Condor Moving Systems thinks that $15 a day is fair recompense for all of the trouble they have caused us that it took me a moment to find words to say. Noticing my delay in speaking, Rhonda said, "Some customers have complained that $15 a day isn't much, but it's better than nothing, right?"

I said goodbye to Rhonda but before I hung up I asked for her last name. She asked why. I told her that I am drafting a document detailing my experiences with Condor Moving Systems and that I need her name for it. She said that I could have it as long as I don't put her last name on the internet. I told her that I would not put her last name on the internet. My intent is to send this document directly to the BBB, the state authorities, the ICC, Household Carriers Bureau, DOT (both Federal and State), and to other regulating bodies in the moving industry. I plan on posting this document on the internet, as well, but I will remove Rhonda's last name when I do.

At this point, I stopped dealing with Rhonda . I would only deal with the owner of the company. The owner of the company, a Mr. Amit ***, initially was very helpful but it became quickly clear that that he was lying to us just like everybody else in his company. On 12/2, I spoke with Amit *** and he told me that the truck with our belongings would be leaving that day. It had to drop off one person's belongings in NM and then would come to us. On 12/3, I called Mr. *** and he told me that the driver was in NM and would drop off the other people's belongings that day and then continue on to California.

We got a call in the evening of 12/5 from the driver of the truck. He said that he would be at our house in the morning of the next day. He arrived on 12/6 in the morning. As he was unloading our belongings, he turned to me and said, "You're not going to believe when I left Texas." I asked him when. He said that he'd left Texas the afternoon before and had driven through the night to reach us. I said, "What about your delivery in NM yesterday?" He said, "There was no delivery in NM. Look at my truck. It's still full. Yours are the first things to be unloaded." Amit *** had lied to us just like his employees. He made up a drop off in NM that didn't exist. He even told us the truck was on the road with our belongings to California when it obviously was not.

Our belongings were picked up on 11/6 and finally arrived on 12/6. Condor Moving Systems had our belongings for 20 days before finally delivering them to our new house in California. Shortly after delivery, we noticed that several of our belongings showed up damaged. Including two end tables and a desk. Mr. *** offered to assist us in getting these items repaired but after the experience we'd had with he and his company, we didn't trust him to make good on his offer. Shortly after that, we also noticed damage to my tool chest, our fine silver, and miscellaneous other items.

Lastly, let me address my issues with the $500 gas card. A few days ago, I looked at the paperwork for the $500 gas card and realized that it was not what Condor Moving Systems alleged it to be. The paperwork made it clear that I was signing up for a promotion to receive $250 worth of gas and $250 worth of groceries. I was fine with that; whether I spend my money on food or gas, it still comes out of my pocket. What I have a problem with is that it costs $36 to register for the program, $18 for the groceries and $18 for the gas. That means that instead of the $500 of gas that Mario promised me, I get $464 of gas and groceries. I lose $36.

If Condor Moving Systems had dealt openly and fairly with me from the beginning, I wouldn't even have bothered being angry over losing the $36. I would have shrugged it off. But this is just characteristic of how deceptively this company does business. That is my main complaint with Condor Moving Systems. Yes, I am very upset that it took so long for my belongings to arrive but I am mostly upset about their deceptive business practices. They're the professionals, I'm the layperson. They need to explain things to me better up front and not focus only on getting the sale.

1. If you ferry your customers belongings in a smaller truck to a facility where they get picked up by a bigger truck, then say that. When you say, "Can an 18 wheeler fit in front of your house? Is it legal for us to bring one to your house?" You make the customer think that an 18 wheeler will be arriving at their door. Your customers expect that if their belongings are picked up in an 18 wheeler, the driver will be hitting the road for their new residence right after pick up. If the customer thinks that the 18 wheeler will be hitting the road for the new residence immediately after pick up, then you are giving your customer a false understanding of how soon their belongings will be delivered.

2. Business Days! Use that term. If you expect to deliver a customer's belongings within 3 to 10 business days, then say 3 to 10 business days. Don't say 3 to 10 days. It might not seem that way to you but to the person sitting in an empty house waiting for their belongings, there is a huge difference between days and business days.

3. Honesty If they had honestly and proactively dealing with the problems caused by their company, this would have kept this situation from getting to where we are now.

In a nutshell, it appears that it will take approximately 1 month for the moving truck to make its delivery. Way beyond what I was told by Mario. My items were picked-up 5/11/2010. I called for a follow-up, 5/18. I spoke with Rhonda. She informed me that the truck will begin it's transit Friday, 5/21. It has not even left TX tens day post pick-up, but I tried to understand. I call 5/25 to see when I might expect delivery hoping that it would be prior or around Memorial day weekend. Guess what.... Rhona informs me that my stuff will be in transit tomorrow 5/26 or the next day 5/27. It has not left TX. This is unbelievable. Both Mario, the sales consultant, and Rhonda (title unknown) can spin better than a lobbyist for an oil company. 3 weeks at a minimum w/ limited clothes, no bed, no furniture except the camping chairs I had to purchase, no plates, bowls or silverware. Do not use Condor Moving Systems. Even if you can afford the delay in delivery or the constant cost increases that get added (yes, they will nickle and dime you too). Do not give them the satisfaction of your business. Not deserved. I feel like my belongings are being held hostage. If I could afford a different company to go over to Condor Moving systems to get my stuff, I would.

hired condor because i was moving to pipe creek tx (hill country) and booked with mario tilman have his email stating they knew the hill area and no one else would and they would send a big truck,he said they would provide me a shuttle at no extra cost as well as full replacement insurance.

on the day of pick up it was a chicago company that showed up the guys said they were just holding it in chicago for pick up and showed the paper work from condor but did there pick up on there paper work. at the end of pick up my new i phone went missing i had taken into a 2 nd bedroom calling my husband for tools (they didnt bring any) and could not find a allen wrench he told me to check front hall closet and he would try to get there but was far away.

they guys took some sockets and scerw drivers from tool box and said they could do it so i went to see and than went to call husband back and phone was gone that was the end of the move and i tried to have them call it but it went right to voicemail. the phone was new and i didnt realize that the only way for it to go to voicemail was to be shut off and shutting off is not one button. they said they called and reported it to the office but that they had to go and the office said to just go file a policee report and they would handle it.

i went right over and filed report than called both companies was told you can only file one claim and i should wait to see how move went contined to call and ask for someone to acknowleadge, move was done by still yet some one else who gave me no info on there company he said best price was the go to people, had him sign to wittness condition of goods all furniture broken or damaged some non repairable

still being given run around on all issues the fact we had to shuttle everything ourselfs even thoug i asked for weight never happened and the condition ia unbelievable of eveything and 4 missing boxes. i need answers and help. i feel like this has been unlawful and i could have done pods. if i wanted to move everything in, but there was that promise if. i signed up with condor this is what they would do.

I hired Condor Moving Systems to move my furniture from Las Vegas, NV to Round Rock, TX. Condor Moving Systems' driver picked up my furniture on 7/15/09. Prior to that I spoke Mario, the sales associate, about a quote of $1391.00. He told me that when the driver weighted the load my qoute would not change. That was not true because the customer service rep enformed me that my shipment was 326 pounds over weight which is an extra charge of $300. I arrived in Round Rock on 7/20/09.

I called Condor Moving Systems that morning to let them know that I had arrived and if they wanted to deliver my belongings earlier than the date on my packet that was fine. Rhonda, the customer service rep replied saying that she hadn't spoken with the driver yet, so she was going to call him and call me back. She didn't call me back. I called the next day and she said the same thing that she was going to locate the driver and call me back. I didn't here from again. I called everyday for a week. She couldn't tell me where my things were or when I could expect them.

At this point I began to feel like I was being blown off and they were playing games. As the weekend came and went I continued to call and enquire about my furniture. 7/28/09 I called to find out if Rhonda knew where my things were yet. She still had no information on my furniture. I told her that I was leaving for vacation. Therefore they would need to hold my furniture in there storage until August 12th. Which they offer free storage for 30 days. She then said that was going to be fine and she would make note of it. She Rhonda called be the next day to tell me that driver was trying to deliver on the 1st or 2nd. I explained to her that I was already scheduled to leave on the morning of the 1st and that wasn't going to work. Iid be available on August 12th.

She called back on 7/31/09 to say that we needed to pay $565.25 over the phone by credit card, which we weren't suppose to pay the full balance until the furniture was delivered. So we paid that. Then she told us that instead owing $800 at the time of delivery we now owed $1174.00. Everytime I talk to Rhonda my price changes, it keeps going higher. The driver claimed he tried to deliver us but couldn't so he had to take the shipment off the truck and put it back on. Which the driver told the supervisor at Condor Moving Systems that he had spoken with me, which was a lie. I hadn't spoken with anyone from that company but Mario and Rhonda.

Since I have been here in Round Rock. I have asked to speak with a supervisor several times now, but everytime I ask they are unavailable or in a meeting. My husband spoke with someone that said they were a supervisor named emitt Friday August 7. The supervisor told my husband that he would look into the matter and call him back that same day.

It is now Tuesday August 11 and he still has not called my husband back. The only thing we are asking is for Condor Moving Systems to waive the $300 redelivery fee. We have no problem paying the $800 that we owe. My quote went from $1391.00 to $2074.00. I just would like to get this situation resolved and have my furniture delivered.

I just wanted to express my EXTREME disappointment in Condor Moving Systems. The Friday afternoon before my move, I received a call from the dispatcher informing me that the truck had broken down, and that my move appointment was being canceled. I understand that unforeseen events can happen, however, I did not need a truck - I needed bodies to help me carry things from one apartment to another in the same building. I was unable to find another moving company on such short notice, was not able to move out of my apartment before my lease expired, and have had to take time off of work to try and get the job done.

It is extremely unfortunate that a single girl who lives alone and was relying on a company's services was left with no assistance. I booked this company a month in advance so something such as this would not happen. It is definitely worth it to pay a little more money and actually work with a professional, reliable company.

This happened in May 2009.We planned our move from NC to Houston,TX.Got quote from many movers and finally chose this movers because they quoted l'le less.I gave the inventory of all my household goods and they gave me an estimate.two times i revised my inventory list and the estimte changed like wise.Their tactic talk got them the full packing also.

The driver came exactly same day as they promised and started packing our stuff.He finished it by eavening and when he was leaving,he told us that he used extra packing materials than estimated and it takes additional $500.we agreed with that.he said he had weighed the truck before coming to our home and now he loaded the truck with our goods and he is going to weigh it again and he is going to let us know our actual weight.

We never heard anything from him that day or the next day.after 2 days the lady from CONDOR called and said our actual weight was 2600 pounds more than the estimated weight and the amount is going to go up 1500 or more dollars.we were shocked abt that weight.we went different moving weight estimators and calculted our weight.we even added many pounds to our each iem and it was not coming anywhere near the figure they told.

We got real suspicious abt them and requested to reweigh our goods in our presence.They tried their best to discourage us from reweighing...like....'we will reduce 100 dollars ..thats all we can do....if u are reweiging u will not get that 100 dollars also....it is not going to reduce ur weight...i am pretty sure when u reweigh ur weight will be more....if u decide to reweigh u will have to come to the weighing station we tell u....do u have anybody in houston"......things like that.

Thank goodness we decided to reweigh our goods....believe me ..our actul weight was even LESS THAN THE ESTIMATED WEIGHT...i still don't know from where they came up with that extra 2600 pounds....we demanded to see the previous weighing tickets.....the figures on both tickets did not match at all.

It was black and white cheating...they were trying to make few extra bucks(over 1500 dollars)...but its not small money for me.

When i called them after this,they said it happens ONCE IN A WHILE and thats why the reweighing system is in place....just imagine if i got in to their talk and decided not to reweigh my stuff....i would have been in big loss now.

SO FOLKS, DON'T BELIEVE THEM.DON'T BELIEVE THE WEIGHT THEY TELL U.ALWAYS REWEIGH UR GOODS.I THINK THIS IS THE WAY THEY MAKE MONEY.

We were given a quote of $5500 to move us from Austin, TX to Meridian, ID. we contacted them several times stating the inventory wasn't right on the list they faxed to us, we were told that it didn't matter,it also stated 10,000 lbs, we called again several times & verified if we went over 10,000 lbs our cost would still be $5500. after they loaded our stuff they never called us we had to call them & was told we were at 14,000 lbs & we owed them $8400 which was all we had left.

we tried talking to the owner & he did not care & stated his employees would not say that there would be no extra cost. we put the rep that told us that & of course he does not remember the conversation. we even tried to even cut half of the $3000 extra the owner refused & said they can bring our stuff back, we were going to phx az for 2 wks before we got to boise & he told us to go to phx & he will hold our stuff for 2 wks, then we can come bk to Austin & get it!!! we were out of our house & had no where to go, we had no choice & the owner knew it.

after we got to ID & got a place to live we called & asked for them to deliver our stuff & we had to wait 2wks which we were told 7 dys by the rep(cannot remember his name). once our stuff was delivered we have 6 boxes missing, a 17ft allumunim Ladder missing, a Tractor water sprinkler we just bought & pd $60 for & had our 8 plastic tote containers destroyed, alot of boxes damaged, our brand new front loader washer & dryer dented in the back.

in the boxes missing was very sentimental including pictures, jewerly, handmade pictures for my grandson, a jewerly box from Irag for my daughter, my husbands ladder & our sprinkler(expensive) we do not have $ to replace & cannot replace some of the stuff & they did not care what so ever.

We hire Condor Moving Systems, Inc. to do our move. The estimate for the move is $2,172.00. We were told that they will be picking up our household goods on October 14th. We were supposed to be notified if any additional charges or fees prior to the truck leaving the city of Austin, TX. That never happenned. On October 15th, 2008, our credit card was charged $2,172.00 and we were emailed an invoice for an additional $1,599.74.

When confronted about the charges the sales consultant Charlie did not give us a complete answer, then later referred us to Brianna in Customer Service. When asked for the documentations we get no answer. We were promised a two day call prior to the arrival of our belongs, no phone call. On October 18th we get a call from the driver saying he will be at the residence on October 19th between 9-11AM. He never showed up. When we sent an email out to the owner Nisrine and her husband Amit, we finally got to talk to her. I demanded documentations showing proof of how they were charging us for the additional $1,599.74. They demanded that we let them know what we want to do by 6PM on October 20th, 2008. I explained to them that I need to audit their paperwork in order to make a decision.

After a full audit, it was discovered that they use additional packing materials that they overcharged us and did not obtain our signed authorization even though on their document it shows that our signature is required. In addition they had someone signed on OUR behalf to take inventory and pack our household goods when things have already been packed in the box. In addition, they double billed us for things that we already paid like two boxes for bed mattress for which we already paid in the $2,172.00 amount. In addition, we discovered that the weight certificate of the trucks show that the truck numbers did not match. the truck weighed before without our belongs and the truck weighed after supposedly with out belongs did not match.

This is COMPLETE FRAUD. They now have placed our things in storage and will not deliver our things without payment. I have reported them to FMCSA and the State Attorney General for the state of Texas and State of California and I want a CLASS ACTION LAWSUIT against this company to make sure that they lose their license to operate and will never ever do business again in the state of Texas and in America. I have also called the local television station in Tarrant county and Arlington to investigate them. In addition, I'm working with my web master contacts to create a website to expose their company, their web-site and prevent them from doing any business with any other reputable moving company or any consumers ever again.

I wish I would have never have heard of Condor Moving System. They damaged many items that they packed. They did not set up and reassemble items as they said they would. The movers showed up unprepared and I had to provide utility knives and scissors to cut tape which was on the blankets. The knives and scissors left when they did too. The main crew left before the job was done leaving me to do the work with the truck driver. The driver was unable to read, so the labels were useless and the moving crew didn't speak any English. It was a disaster and too much work for me to do with them alone.

I would NOT recommend using this company. Their weight sheet is under weighted and lacks items to categorize in my opinion; therefore they said I owed them well over $1,000 more on delivery. Read the fine print too, what they say you are signing is not what you are signing, especially true when you are being misled by a Condor Moving subcontractor who can't read! After they wrapped the furniture in blankets, and before they moved it, they went through and listed all of the previous scratches on the furniture. That's a little backwards, don't you think? They basically said all my furniture was scratched, which was fraud as about 50% of the items were less than 6 months old and brand new without any damage.

Almost every piece of furniture is damaged and they did a lot of damage to my wood floors, both packing and unpacking. I have a thick solid fruitwood chair leg that was broken in half - not even at the joint. That should tell you heaps. Worst moving experience that I ever had. I haven't had time to add up the dollar amount of damage to my furniture, but my guess is about $2,000. Fortunately I have all of the receipts of my furniture. Regardless of who you use, take a ton of before and after photos. I wish I could attach photos to this site.

I purchased a Full Value Replacement Coverage from Condor. Goods were damaged and a box lost. They refuses to honor the Full Value Replacement on the damaged goods and lsto box. The additional insurance coverage was an added cost and clearly states that any damaged item will be either repaired or replaced in like kind and quality. Condor wants to reimburse based on the weight of the articles.

I am filing with the Federal Motor Carriers Safety Administration on this interstate move and Condor's failure to honor a contract.

It is the same scenario- call and get many quotes and decide on Condor. No, they were not the lowest, but Mario the sales rep was extremely courteous and helpful. He did inform me of all charges including the extra packing materials. I did not realize, however, that they would refuse to take several items; ie bookshelves and other such items that were made of particle board stating they will break and I will still be charged for the weight. Apparently, the vibration of the truck breaks wood... okay then why are we packing in cardboard?

Anyway, they called on Friday Aug 25th and said they would have my belongings here by the following Monday. I rush my real estate agent to get the house I am leasing settled so I can have my stuff moved in by that date. I pay for the extra pro-rated days. Monday comes - no Condor. Tuesday comes- no Condor. I call the dispatcher - no answer, leave a message. Wednesday comes - no Condor. I call customer service. Apparently, my shipment is scheduled to arrive on either Sunday Sep 3 or Monday Sep 4th.

So now I have a house that I have paid extra days for expecting to be able to live there, but since my stuff did not arrive when they said it would I spend a week in a hotel - another $460 down the drain. Sunday comes and I get a call from Max saying he is heading this way and will be here Tuesday.. um what happened to Sunday or Monday. I tell him I was told it would be Monday at the latest. They do drive through the night to arrive by Monday which was good. They were mostly courteous.

My biggest complaint is the amount of stuff that mysteriously disappeared - coffee table, my bicycle (how do you lose a bicycle?!), several boxes. In addition, the top of my media tower is ripped off and I have several broken dishes.

I recently went with Condor Moving Systems for an apartment move from Houston, TX to Shawnee, KS. Before chosing this moving company, I received quotes from five other moving companies. Condor came in a little cheaper than the other companies. I had planned for my things to be picked up on June 3rd and delivered by June 5th. The nice sales lady told me that to get my things by Monday June 5th, 2006, that I must have my move take place on May 31st because the truck left for Kansas on that Friday. She told me that there would be a little charge since I couldn't receive the items upon arrival, but that it was almost certain that they would arrive on time.

The movers showed up on time on the 31st. Everything was going fine until I received a call later that evening telling me that my furniture and boxes, which they had over estimated the amount of, actually weighed more that originally estimated. This I saw as odd since most of my things are made out of whicker, but what really got me thinking was the fact that they claim it took 50ft of bubble wrap and 5 rolls of tape to secure one lamp, one glass table top (3ftX2ft) and a television. They also claimed that to pack my framed pictures was an additional $250. My original estimate jumped up $500. I informed them that upon the arrival of my things, I would measure each and every inch of bubble wrap. They told me that if that was the case, a refund would be issued.

I was a bit upset that this was what was going on, but since I've never paid someone to move my things and I really didn't know how much it all weighed, I figured that this was okay. I really went with a moving company so that I wouldn't have to go through the stress of loading, driving and unloading my stuff. Now, a week and a half later, I'm a nervous wreck because my things are still in Dallas, TX and they can't tell me exactly when they're going to arrive. On Monday morning, I called Condor to ask why I hadn't received my items when they told me I would. They informed me that they never make a gurantee about when items will arrive. They implied that I was lying when I said that during my original quote, I was told that it would arrive on Monday. They also told me that I didn't understand the moving process and that I was over reacting.

I guess they're right, because with my limited understanding of the moving process, it was my belief that I paid them to pick up my items at point A and move them to point B where they would be unpacked within a reasonable time period. I guess I'm just stupid. The man I talked to told me that he would find out when the next truck was coming through Dallas and then call me back so that I would know when to expect my things. I never received a call from him. When I called on Wednesday to check on my move (remember, they have all my possessions and I have an empty apartment), I was again treated like an imbecile.

The man that had told me he would call me back was unavailable to talk to me, but when I told the lady that he said he would call me, she checked with him about the status of my move. I was informed that a truck would be coming through Dallas on Thursday morning and my things would most likely be loaded onto it. If there was not any room, it would then be loaded on the truck coming through on Friday morning and arrive at my apartment on Saturday. Granted, there's no gurantee. It is Friday now and I have not heard from them.

I'm breaking out in nervous hives everytime I think about this. I have guest arriving tomorrow to stay with me, and I have no furniture. I worked for an entire month to pay them to move my things, and they can't even tell me where they are or give me a time frame as to when to expect them. I am furious that they misrepresented themselves and then told me that I just don't understand the moving process. I'm appauled at their lack of customer service and their ability to hold my things for ransom. It seems to me that the more I complain, the longer it is taking them. As if they're trying to prove a point. I only wish that I had checked this site sooner so that I would not have gone with them.

We scheduled a small apartment move two weeks in advance for Saturday, Feb. 4, 2006 as close as possible to 11:00 am. We did this far enough in advance to enable them to hit the target time as close as possible, being aware that moving times and duration are not exact. We took bids from three other movers and decided on this company because of the lovely lady saleswoman. The prices were within dollars of each other and she guaranteed they could deliver on their promises.

The day before the move was scheduled , the dispatcher called and not only tried to delay the move until that evening, but tried to ramrod us into moving the following day - Sunday. It became a nightmare after that. On the day of the move, the dispatcher not only did not schedule us until four hours late but did not have the courtesy to call, as he indicated he would. Then the three workers tried to hold us up for more monies. Four of our party jumped in to help them move in the time they had alloted... then when we did get the few items moved,they tried to intimidate us, both verbally and physically, to give them more money. We actually had to suggest calling the police before they would leave. All in all a most unprofessional nightmare.

Since our people did the primary carrying, only one box of dishes was dropped by one of the movers resulting in several broken dishes.

I hired Condor Moving Systems on 10/07/2005 to move furniture and items from my house to an apartment. In doing so, Condor Moving System's employee picked up my cedar chest incorrectly and damaged the cedar chest. I filed a claim with Condor on 10/27/2005 and filled out Condor's claim forms and provided Condor with photos of the damaged cedar chest per their request.

On 12/07/2005, Condor Moving company wrongfully denied my claim. I then responded to Condor in writing on 12/27/2005 pointing out their wrongful denial of my claim and copied the Better Business Bureau on my letter. Then on 12/30/2005, I received a call from an employee of Condor (I failed to write down his name) advising that if I would withdraw my complaint with the BBB that he would pay for the damages to my cedar chest in the amount of 30.00 but would round it up to 100.00 but only if I would withdraw my complaint from the BBB. I explained to the employee that I would advise the BBB that the matter was resolved when I received the 100.00. The employee of Condor then stated that if I did not withdraw my complaint from the BBB on 12/30/2005 that he would only pay 30.00 for the damage as required by law. He however has not provided any law, weighed or inspected the cedar chest to determine that amount of damage done to the cedar chest. He then advised that he would not discuss this matter with me further as I would not withdraw my complaint from the BBB.

As a consumer, I am appalled at the business practices of Condor Moving and believe that their tactics are bribery and extortion of a consumer. I would appreciate you checking into the business practices of Condor Moving and take whatever action you can to penalize Condor Moving System's for bribery and extortion of a consumer.

I hired condor moving systems to move me from Waco, TX to Vallejo, CA. I was originally quoted 1,500 by this company based on their quote list of my things. This was TOTAL COST... all inclusive... complete moving door to door.. i was told. I paid 800 before the move. After my stuff was loaded onto the truck, and in Dallas, they called me back and said that the total remaining cost on top of the 800 already paid was 2,000 dollars MORE as my stuff weighed more than the original quote they gave me and said supplies were extra!!! So now my total cost for the move was 2,800 and they held all of my furniture for ransom in Dallas.

To justify this raise in price, they charged me twice the quoted price for every pound over THEIR original quote!!! Also, they would have charged more if most everything of mine had not already been pre-boxed@ 10-15 dollars per box. I paid 200 extra to box mattresses, some other pictures, and a mirror. They also charged extra for moving tape they used to wrap my items!!!?! Cutting my losses, I paid the remaining balance of 2,000 on credit card. So I have paid Condor Moving Syatems 2,800 at this point.

When I get to Vallejo, the movers insist that I would have to pay an extra 600 dollars if a full-sized 18-wheeler can not get to my house... The mover was contracted by Condor, not a Condor mover as they promised-- and this mover tried repeatedly to insist that his truck could not get to my house. After fighting with the mover, he finally backed the truck up to my house. Then, he insisted that I pay him an extra amount of 200 dollars because it was a 'long walk' before he unloaded my stuff from the truck. It was not longer than the 'acceptable distance' of 150 feet as listed on the contract. Again, I cut my losses and paid up, as they were holding all my personal belongings... priceless to me... So now the total cost was 3,000 dollars.

After I start unloading boxes and unwrapping furniture, a 400 dollar chair is broken! Valued at only 60 cents per pound, this chair is insured for only about 150 dollars. I file a claim for this 150. The claim is returned as 0 dollars, as they tell me that this chair was already broken before delivery, which it was not. I contact the claims office, and am told it is 'being reviewed'. One month later I call back repeatedly during business hours... and no answer.

My wife called several (8 or so) moving companies in the Dallas/Fort Worth area for quotes. Randy at Condor figured up their quote and told her that it would be 337.50 to do the local move. Randy told her that the quote was based on the number of items that we needed moved. Randy emailed her a copy of the quote. My wife noticed an item on the quote that had a price per hour ($75/hr). She immediately called Randy back to find out if the billing is by the hour or by the piece. He said that he didn't know why the quoting software even puts the time and price per hour on the quote, because that is not how they bill their customers, they bill by the piece. He assured her that the billing would be by the piece and the time spent transporting the contents. He explicitly stated that the total price for the move would not be more than $337.50. My wife restated what he just said and he once again said that the move would not be more than $337.50.

The movers show up on the day of the move. Briefly, the driver goes over the contract. He says and here you see that the billing is seventy-five dollars per hour ... I stop him and explain that Randy had told my wife that billing was by the piece and that it would be no more than $337.50. He states that he has no idea what I'm talking about, and that it will be billed by the hour. At this point I see the bait and switch occuring, but what am I to do? I have to get out of this apartment, and I will not be able to get another mover in time, which is exactly what they are counting on.

They start loading the truck as I go and start reading the contract. I sign the contract and the addendiums that state they can refuse to unload the truck if I don't pay... What choice do I have? After they get about 3/4 of the truck loaded, my wife gets home. I explain everything that happened to her. She gets pretty mad, which I can understand. She gets on the phone and calls the company, which is closed. There is a message on their answering service that gives a number in case of emergencies. She calls the number and talks to the owner. She tells him that she does not like how they are running their business and that she is not paying more than 337.50. He acts like he has no idea what she is talking about. He tells my wife that they can unload the truck back into the apartment if we wanted, but that I would have to help.

We have been plaiing a move from Dallas, Texas to Thomaston, Maine for about 4 months. Basically we just needed our bedroom set moved so when we were looking for movers we decided to go with a trucking company that would move several families in the same shipment, thus providing us a cost efficient way to move. We contacted several companies and finally settled on Condor moving systems. The associate, Mario sent me a contract which listed all of the items in detail of which were to be moved as well as the cost of the move and the agreed upon addresses of departure and arrival. I signed the contract and sent it in along with a $100.00 deposit. Condor moving systems cashed my check about 2 months ago with no problems.

The total cost of the move was agreed at $1,100. I kept in contact with Mario to make sure that the dates were still firm. The last time he had e-mailed me was on the 10th of July 2004 to ensure me that our move was to continue as scheduled on July 28th 2004. On July 13th 2004 I recieved a call from a man who represented himself as the manager of the company. He stated that they could move our stuff but that Mario had mis-quoted us and that the actual price would be $2,200. Rather than the previous price we had agreed on. This was double our agreed price. The only response I got was that at least they were nice enough to tell me ahead of time about the price change. Companies that conduct business like this are completely unethical.

Due to this news just two weeks before our move we have been put in a financial bind. We have already given our notice to our apartment and we are due to leave by the 30th, we have both also given our two week notice with our current employers. We are now considering taking a loss on our furniture for pawn. We are unable to find any movers who can move us at a reasonable price because we were informed so late that we had no time to make other affordable arrangements. If we had known even just two months ago when they cashed our deposit we would have been able to work something out, but informing us two weeks prior to the move had forced us to move at a much higher cost. We will be paying much more to hire another company than expected due to the companies lack of consideration and poor ethical standards.

This company carried household goods from San Antonio, TX to Milwaukie, OR. I took the basic sxity cents/lb insurance coverage. They broke two large double-beveled mirrors, a cast-iron stove and an antique ceramic & steel gas stove. I have requested reimbursement at the $.60/lb level which is $216 - a cast iron stove is pretty heavy, and they have proferred a check for $6.00 for the stove, nothing for the other three items. The company has refused to pay even the minimum of the insurance that I accepted for this move.

I'm seeking reimbursement at the $.60/lb rate ($261) at which I contracted for insurance. All four items are totally unusable.

I contacted Condor Moving Services to help facilitate my move from Dallas, TX to Boston, MA. I spoke with a gentleman named Mario who was very helpful and up was open and upfront about exactly what Condor could do to help me. I indicated that I needed my belongings from my one bedroom apartment moved one way to my new apartment in Boston. I told Mario that I wanted my belongings to be in Boston as close to May 1, 2004, as possible. Mario was very clear that Condor could not guarantee delivery with a one day window. However, Mario indicated that Condor would agree to deliver my belongings between a three day window of May 1-May 3, 2004. I agreed to this and this delivery window was put on my Job Order sent to me from Condor.

Mario indicated that Condor would need to schedule the loading of my belongings at least one week in advance. I told Mario that they could come any date that they needed. Condor eventually scheduled Friday, April 23, 2004 as my pick up and load date. I took off work for that date, and on the Thursday night before they were to come, they left a message that they would be at my apartment between 5-7pm (I thought it was an odd time, but I had no problem with it). At noon on Friday, April 23rd (pickup date), Max called me and asked three times if Condor could deliver my belongings in Boston earlier than May 1. I told him no, as I was driving to Boston and could not take occupancy to my new apartment prior to May 1. At the time, this was irrelevant to me, but later it became more clear as to why they were inquiring about an early delivery in Boston.

5pm came on the day that Condor had scheduled to pickup and load, no movers. Max called at 6:30pm and said that they were wrapping up another load and would be there shortly. Max called at 9:30pm indicating that they were on the way. By 11:45pm, still no Condor. I called Max myself and told him that they would have to come the following day. A midnight to 4am loading job seemed unreasonable to me. Call me crazy I guess.

The next day, Condor arrived at 12:30pm and loaded my belongings without incident. I asked the driver, Eddie, where he was having to drive across America on his way to Boston. He said Missouri, Wisconsin, NY, and then Boston. We discussed the 3 day window and he indicated that he would have my belongings in Boston as close to May 1 as possible. On Friday, April 30th, while driving from Dallas to Boston, Eddie (the driver) called me and indicated that his truck had broken down in NY and that he was not going to be able to deliver my belongings on May 1. I had no problem with that, but stressed that we had a three day window agreement and that I expected my belongings in Boston by Monday, May 3. On Sunday, May 2, I called Eddie myself to confirm the May 3 delivery. He indicated that my belongings would not be delivered until the end of the week. I told Eddie that this was unacceptable.

He then told me that the Bill of Lading indicated that the delivery date was flexible and that by law Condor had ten business days to deliver. I was furious and went back and read my Bill of Lading. Eddie was correct, in the delivery date box, they had written flex. I had been duped!

However, I went back further and reviewed my Rights and Responsibilities When you Move and on Page 9 it clearly states that once an agreement is reached, the mover is REQUIRED to enter those dates on the order for service and bill of lading. On Tuesday, May 4, I called Mario in the Texas headquarters, and explained the circumstances of the nightmare loading job that they never showed up for, and Condor's subsequent failure to deliver my belongings in the agreed upon three day window. Mario indicated that he would call the dispatcher and get back to me.

Mario never called me back, so I called him. He said he was on the other line and would call me back. Never did. After sleeping on the floor in my sleeping bag for a week in my empty apartment, my belongings were ultimately delivered on Friday, May 7, by one of Condor's affiliate moving companies located in New York, Key Moving Company. This company was very courteous and I asked them if they had delivered my belongings to Boston from NY for Condor on an emergency basis after the unreasonable delay. They indicated no, we were always coming up to Boston on Friday, May 7.

It is obvious that Condor initially wanted to deliver my belongings in Boston early, and when this was not possible (and not part of our agreement), they dumped my belongings off in NY and waited until one of their affiliates had a job in Boston. The reason I am even taking the step of wasting any more of my time with this issue is because when I chose Condor Moving, Mario stressed over and over again about how stellar Condor's record was with the Better Business Bureau, etc. I have checked the internet and, lo and behold, I found more complaints about Condor regarding similiar moving nightmares.

They called me the day before the scheduled move to cancel and reschedule. I would only recommend them if you feel ok with them canceling at the last minute. Call them... mabey they will show up when they said they would possibly not .. who knows ..