Condor Moving Services

Dallas

Lesley of Round Rock, TX August 11, 2009

I hired Condor Moving Systems to move my furniture from Las Vegas, NV to Round Rock, TX. Condor Moving Systems' driver picked up my furniture on 7/15/09. Prior to that I spoke Mario, the sales associate, about a quote of 1391.00. He told me that when the driver weighted the load my qoute would not change. That was not true because the customer service rep enformed me that my shipment was 326 pounds over weight which is an extra charge of 300. I arrived in Round Rock on 7/20/09.

I called Condor Moving Systems that morning to let them know that I had arrived and if they wanted to deliver my belongings earlier than the date on my packet that was fine. Rhonda, the customer service rep replied saying that she hadn't spoken with the driver yet, so she was going to call him and call me back. She didn't call me back. I called the next day and she said the same thing that she was going to locate the driver and call me back. I didn't here from again. I called everyday for a week. She couldn't tell me where my things were or when I could expect them.

At this point I began to feel like I was being blown off and they were playing games. As the weekend came and went I continued to call and enquire about my furniture. 7/28/09 I called to find out if Rhonda knew where my things were yet. She still had no information on my furniture. I told her that I was leaving for vacation. Therefore they would need to hold my furniture in there storage until August 12th. Which they offer free storage for 30 days. She then said that was going to be fine and she would make note of it. She Rhonda called be the next day to tell me that driver was trying to deliver on the 1st or 2nd. I explained to her that I was already scheduled to leave on the morning of the 1st and that wasn't going to work. Iid be available on August 12th.

She called back on 7/31/09 to say that we needed to pay 565.25 over the phone by credit card, which we weren't suppose to pay the full balance until the furniture was delivered. So we paid that. Then she told us that instead owing 800 at the time of delivery we now owed 1174.00. Everytime I talk to Rhonda my price changes, it keeps going higher. The driver claimed he tried to deliver us but couldn't so he had to take the shipment off the truck and put it back on. Which the driver told the supervisor at Condor Moving Systems that he had spoken with me, which was a lie. I hadn't spoken with anyone from that company but Mario and Rhonda.

Since I have been here in Round Rock. I have asked to speak with a supervisor several times now, but everytime I ask they are unavailable or in a meeting. My husband spoke with someone that said they were a supervisor named emitt Friday August 7. The supervisor told my husband that he would look into the matter and call him back that same day.

It is now Tuesday August 11 and he still has not called my husband back. The only thing we are asking is for Condor Moving Systems to waive the 300 redelivery fee. We have no problem paying the 800 that we owe. My quote went from 1391.00 to 2074.00. I just would like to get this situation resolved and have my furniture delivered.

Blaire of Houston, TX August 3, 2009

I just wanted to express my EXTREME disappointment in Condor Moving Systems. The Friday afternoon before my move, I received a call from the dispatcher informing me that the truck had broken down, and that my move appointment was being canceled. I understand that unforeseen events can happen, however, I did not need a truck - I needed bodies to help me carry things from one apartment to another in the same building. I was unable to find another moving company on such short notice, was not able to move out of my apartment before my lease expired, and have had to take time off of work to try and get the job done.

It is extremely unfortunate that a single girl who lives alone and was relying on a company's services was left with no assistance. I booked this company a month in advance so something such as this would not happen. It is definitely worth it to pay a little more money and actually work with a professional, reliable company.

JACOB of STAFFORD, TX July 4, 2009

This happened in May 2009.We planned our move from NC to Houston,TX.Got quote from many movers and finally chose this movers because they quoted l'le less.I gave the inventory of all my household goods and they gave me an estimate.two times i revised my inventory list and the estimte changed like wise.Their tactic talk got them the full packing also.

The driver came exactly same day as they promised and started packing our stuff.He finished it by eavening and when he was leaving,he told us that he used extra packing materials than estimated and it takes additional 500.we agreed with that.he said he had weighed the truck before coming to our home and now he loaded the truck with our goods and he is going to weigh it again and he is going to let us know our actual weight. We never heard anything from him that day or the next day.after 2 days the lady from CONDOR called and said our actual weight was 2600 pounds more than the estimated weight and the amount is going to go up 1500 or more dollars.we were shocked abt that weight.we went different moving weight estimators and calculted our weight.we even added many pounds to our each iem and it was not coming anywhere near the figure they told.

We got real suspicious abt them and requested to reweigh our goods in our presence.They tried their best to discourage us from reweighing...like....'we will reduce 100 dollars ..thats all we can do....if u are reweiging u will not get that 100 dollars also....it is not going to reduce ur weight...i am pretty sure when u reweigh ur weight will be more....if u decide to reweigh u will have to come to the weighing station we tell u....do u have anybody in houston"......things like that.

Thank goodness we decided to reweigh our goods....believe me ..our actul weight was even LESS THAN THE ESTIMATED WEIGHT...i still don't know from where they came up with that extra 2600 pounds....we demanded to see the previous weighing tickets.....the figures on both tickets did not match at all.

It was black and white cheating...they were trying to make few extra bucks(over 1500 dollars)...but its not small money for me.

When i called them after this,they said it happens ONCE IN A WHILE and thats why the reweighing system is in place....just imagine if i got in to their talk and decided not to reweigh my stuff....i would have been in big loss now.

SO FOLKS, DON'T BELIEVE THEM.DON'T BELIEVE THE WEIGHT THEY TELL U.ALWAYS REWEIGH UR GOODS.I THINK THIS IS THE WAY THEY MAKE MONEY.

Carolyn of Meridian, ID February 2, 2009

We were given a quote of 5500 to move us from Austin, TX to Meridian, ID. we contacted them several times stating the inventory wasn't right on the list they faxed to us, we were told that it didn't matter,it also stated 10,000 lbs, we called again several times & verified if we went over 10,000 lbs our cost would still be 5500. after they loaded our stuff they never called us we had to call them & was told we were at 14,000 lbs & we owed them 8400 which was all we had left.

we tried talking to the owner & he did not care & stated his employees would not say that there would be no extra cost. we put the rep that told us that & of course he does not remember the conversation. we even tried to even cut half of the 3000 extra the owner refused & said they can bring our stuff back, we were going to phx az for 2 wks before we got to boise & he told us to go to phx & he will hold our stuff for 2 wks, then we can come bk to Austin & get it!!! we were out of our house & had no where to go, we had no choice & the owner knew it.

after we got to ID & got a place to live we called & asked for them to deliver our stuff & we had to wait 2wks which we were told 7 dys by the rep(cannot remember his name). once our stuff was delivered we have 6 boxes missing, a 17ft allumunim Ladder missing, a Tractor water sprinkler we just bought & pd 60 for & had our 8 plastic tote containers destroyed, alot of boxes damaged, our brand new front loader washer & dryer dented in the back.

in the boxes missing was very sentimental including pictures, jewerly, handmade pictures for my grandson, a jewerly box from Irag for my daughter, my husbands ladder & our sprinkler(expensive) we do not have to replace & cannot replace some of the stuff & they did not care what so ever.

Trent Ton-That of San Diego, CA October 22, 2008

We hire Condor Moving Systems, Inc. to do our move. The estimate for the move is 2,172.00. We were told that they will be picking up our household goods on October 14th. We were supposed to be notified if any additional charges or fees prior to the truck leaving the city of Austin, TX. That never happenned. On October 15th, 2008, our credit card was charged 2,172.00 and we were emailed an invoice for an additional 1,599.74.

When confronted about the charges the sales consultant Charlie did not give us a complete answer, then later referred us to Brianna in Customer Service. When asked for the documentations we get no answer. We were promised a two day call prior to the arrival of our belongs, no phone call. On October 18th we get a call from the driver saying he will be at the residence on October 19th between 9-11AM. He never showed up. When we sent an email out to the owner Nisrine and her husband Amit, we finally got to talk to her. I demanded documentations showing proof of how they were charging us for the additional 1,599.74. They demanded that we let them know what we want to do by 6PM on October 20th, 2008. I explained to them that I need to audit their paperwork in order to make a decision.

After a full audit, it was discovered that they use additional packing materials that they overcharged us and did not obtain our signed authorization even though on their document it shows that our signature is required. In addition they had someone signed on OUR behalf to take inventory and pack our household goods when things have already been packed in the box. In addition, they double billed us for things that we already paid like two boxes for bed mattress for which we already paid in the 2,172.00 amount. In addition, we discovered that the weight certificate of the trucks show that the truck numbers did not match. the truck weighed before without our belongs and the truck weighed after supposedly with out belongs did not match.

This is COMPLETE FRAUD. They now have placed our things in storage and will not deliver our things without payment. I have reported them to FMCSA and the State Attorney General for the state of Texas and State of California and I want a CLASS ACTION LAWSUIT against this company to make sure that they lose their license to operate and will never ever do business again in the state of Texas and in America. I have also called the local television station in Tarrant county and Arlington to investigate them. In addition, I'm working with my web master contacts to create a website to expose their company, their web-site and prevent them from doing any business with any other reputable moving company or any consumers ever again.

Jennifer of Winston-Salem, NC October 19, 2008

I wish I would have never have heard of Condor Moving System. They damaged many items that they packed. They did not set up and reassemble items as they said they would. The movers showed up unprepared and I had to provide utility knives and scissors to cut tape which was on the blankets. The knives and scissors left when they did too. The main crew left before the job was done leaving me to do the work with the truck driver. The driver was unable to read, so the labels were useless and the moving crew didn't speak any English. It was a disaster and too much work for me to do with them alone.

I would NOT recommend using this company. Their weight sheet is under weighted and lacks items to categorize in my opinion; therefore they said I owed them well over 1,000 more on delivery. Read the fine print too, what they say you are signing is not what you are signing, especially true when you are being misled by a Condor Moving subcontractor who can't read! After they wrapped the furniture in blankets, and before they moved it, they went through and listed all of the previous scratches on the furniture. That's a little backwards, don't you think? They basically said all my furniture was scratched, which was fraud as about 50% of the items were less than 6 months old and brand new without any damage.

 Almost every piece of furniture is damaged and they did a lot of damage to my wood floors, both packing and unpacking. I have a thick solid fruitwood chair leg that was broken in half - not even at the joint. That should tell you heaps. Worst moving experience that I ever had. I haven't had time to add up the dollar amount of damage to my furniture, but my guess is about 2,000. Fortunately I have all of the receipts of my furniture. Regardless of who you use, take a ton of before and after photos. I wish I could attach photos to this site.

Alana of Mount Pleasant, SC October 10, 2008

I purchased a Full Value Replacement Coverage from Condor. Goods were damaged and a box lost. They refuses to honor the Full Value Replacement on the damaged goods and lsto box. The additional insurance coverage was an added cost and clearly states that any damaged item will be either repaired or replaced in like kind and quality. Condor wants to reimburse based on the weight of the articles.

I am filing with the Federal Motor Carriers Safety Administration on this interstate move and Condor's failure to honor a contract.

Stacy of Gilbert, AZ September 12, 2006

It is the same scenario- call and get many quotes and decide on Condor. No, they were not the lowest, but Mario the sales rep was extremely courteous and helpful. He did inform me of all charges including the extra packing materials. I did not realize, however, that they would refuse to take several items; ie bookshelves and other such items that were made of particle board stating they will break and I will still be charged for the weight. Apparently, the vibration of the truck breaks wood... okay then why are we packing in cardboard?

Anyway, they called on Friday Aug 25th and said they would have my belongings here by the following Monday. I rush my real estate agent to get the house I am leasing settled so I can have my stuff moved in by that date. I pay for the extra pro-rated days. Monday comes - no Condor. Tuesday comes- no Condor. I call the dispatcher - no answer, leave a message. Wednesday comes - no Condor. I call customer service. Apparently, my shipment is scheduled to arrive on either Sunday Sep 3 or Monday Sep 4th.

So now I have a house that I have paid extra days for expecting to be able to live there, but since my stuff did not arrive when they said it would I spend a week in a hotel - another 460 down the drain. Sunday comes and I get a call from Max saying he is heading this way and will be here Tuesday.. um what happened to Sunday or Monday. I tell him I was told it would be Monday at the latest. They do drive through the night to arrive by Monday which was good. They were mostly courteous.

My biggest complaint is the amount of stuff that mysteriously disappeared - coffee table, my bicycle (how do you lose a bicycle?!), several boxes. In addition, the top of my media tower is ripped off and I have several broken dishes.

Anne of Shawnee, KS June 9, 2006

I recently went with Condor Moving Systems for an apartment move from Houston, TX to Shawnee, KS. Before chosing this moving company, I received quotes from five other moving companies. Condor came in a little cheaper than the other companies. I had planned for my things to be picked up on June 3rd and delivered by June 5th. The nice sales lady told me that to get my things by Monday June 5th, 2006, that I must have my move take place on May 31st because the truck left for Kansas on that Friday. She told me that there would be a little charge since I couldn't receive the items upon arrival, but that it was almost certain that they would arrive on time.

The movers showed up on time on the 31st. Everything was going fine until I received a call later that evening telling me that my furniture and boxes, which they had over estimated the amount of, actually weighed more that originally estimated. This I saw as odd since most of my things are made out of whicker, but what really got me thinking was the fact that they claim it took 50ft of bubble wrap and 5 rolls of tape to secure one lamp, one glass table top (3ftX2ft) and a television. They also claimed that to pack my framed pictures was an additional 250. My original estimate jumped up 500. I informed them that upon the arrival of my things, I would measure each and every inch of bubble wrap. They told me that if that was the case, a refund would be issued.

I was a bit upset that this was what was going on, but since I've never paid someone to move my things and I really didn't know how much it all weighed, I figured that this was okay. I really went with a moving company so that I wouldn't have to go through the stress of loading, driving and unloading my stuff. Now, a week and a half later, I'm a nervous wreck because my things are still in Dallas, TX and they can't tell me exactly when they're going to arrive. On Monday morning, I called Condor to ask why I hadn't received my items when they told me I would. They informed me that they never make a gurantee about when items will arrive. They implied that I was lying when I said that during my original quote, I was told that it would arrive on Monday. They also told me that I didn't understand the moving process and that I was over reacting.

I guess they're right, because with my limited understanding of the moving process, it was my belief that I paid them to pick up my items at point A and move them to point B where they would be unpacked within a reasonable time period. I guess I'm just stupid. The man I talked to told me that he would find out when the next truck was coming through Dallas and then call me back so that I would know when to expect my things. I never received a call from him. When I called on Wednesday to check on my move (remember, they have all my possessions and I have an empty apartment), I was again treated like an imbecile.

The man that had told me he would call me back was unavailable to talk to me, but when I told the lady that he said he would call me, she checked with him about the status of my move. I was informed that a truck would be coming through Dallas on Thursday morning and my things would most likely be loaded onto it. If there was not any room, it would then be loaded on the truck coming through on Friday morning and arrive at my apartment on Saturday. Granted, there's no gurantee. It is Friday now and I have not heard from them.

I'm breaking out in nervous hives everytime I think about this. I have guest arriving tomorrow to stay with me, and I have no furniture. I worked for an entire month to pay them to move my things, and they can't even tell me where they are or give me a time frame as to when to expect them. I am furious that they misrepresented themselves and then told me that I just don't understand the moving process. I'm appauled at their lack of customer service and their ability to hold my things for ransom. It seems to me that the more I complain, the longer it is taking them. As if they're trying to prove a point. I only wish that I had checked this site sooner so that I would not have gone with them. 

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