Budget Truck Rental

I rented a moving truck to move my son, which is 2 miles from my house and two miles from his new location; total miles including to rental place was 25.2 according to Yahoo Maps. I also put $27.00 in gas at return, which was fuller than given. Four days later, I looked at the credit card used and was charged 108 miles at 89 cents a mile - an overcharge of $74.00. The branch I used said it's the correct mileage. I wrote to the Better Business Bureau and they still refuse to make amends. They said they put $25.00 back on the card used, which they never did. I'm very unhappy.

I am disabled due to extensive cancer surgery, and I have a 24-year-old son, who is disabled due to Crohn's Disease and injuries he received in an automobile accident. I receive Social Security Disability benefits, but as of now, my son's disability benefits have not been approved. In July 2011, myself, my son, and my husband moved from Alabama to Florida. On 8/18/2011, my husband domestically abused me and left me and my son with nothing. My husband returned to Alabama to live with our oldest son. He took all the money we had and even took my medications and my son's medications with him. We tried to survive in Florida, because we had nowhere to go. We lived without electricity and water for a couple of months, and the landlord did not want us living in his house after my husband hit me because he was afraid my husband might return and damage his house.

During March 2012, I talked with a friend in Alabama, and she offered to help myself and my son move back to Alabama. She also said she had a basement in her home in Shelby, AL that she was trying to convert to living space and that we could rent that space to live in. So on April 3, 2012, my Social Security Disability benefits were automatically deposited on my Direct Express debit card that was issued to me for direct deposit of my Social Security Disability benefits because Social Security would no longer be mailing out paper checks. There have never been any other funds from anyone deposited on the card. I went to a facility in Lynn Haven, FL and rented a Budget truck to move back to Alabama. I rented the truck for three days for the fee that I was told would be $211.70 which included unlimited mileage. I was told by the representative at the facility that this price included unlimited mileage. I gave them my debit card to pay the fees and took the truck to the home in Youngstown, FL, and we began loading the truck to move to Alabama.

I was told by the representative at the truck rental facility in Lynn Haven, FL that the drop-off destination in Alabaster, AL would not be open on the return date of April 6, 2012 due to the fact that this date was Good Friday. However, they said that I could return the truck to the Alabaster, AL location by putting the keys to the truck in a wooden drop box. They told me they could not put that drop-off location in their computer, because it would not let them due to the fact that the date was Good Friday and the facility would be closed but that they had documented manually that the truck would be taken to the facility in Alabaster, AL. So my son and I loaded our belongings in the truck, which was very difficult to do by ourselves due to our disabilities. My friend in Alabama had something she had to do and could not come to Florida to help, and we had a neighbor in Florida who had said he would help us, but then he had some unplanned thing come up, so he could not help.

Loading the truck was a slow process with just myself and my son doing it, but we got it loaded and we headed to Alabama on the evening of April 5, 2012. We arrived in Alabama around 2:00 in the morning of April 6, 2012. We just went to my friend's home and left our stuff in the Budget truck, got some rest, and then rented a storage unit in Columbiana, AL to unload most of our belongings into it, because my friend did not want her home to be cluttered with boxes of our belongings. After unloading the truck, we headed toward Alabaster, AL to return the truck. I did as I was instructed to do by the representative at the rental location in Lynn Haven, FL, and we parked the truck so it would not be in front of any openings at that storage rental facility. We put the keys and a copy of the paperwork in the drop box. After moving expenses, I had very little money left. I have a cell phone, which ran out of minutes a few days after we moved into my friend's basement, and I could not afford to purchase additional minutes.

My friend has no landline in her home. So I thought my nightmare move to Florida where myself and my son were barely surviving was finished. I stretched what little money was left after the move to help buy groceries and purchase medications for myself and my son. On April 29, 2012, my friend loaned me $25.00, so I could purchase some minutes for my cell phone. Two days after April 29, 2012, I listened to a voice message on my cell phone telling me that the moving truck had not been returned and that there was a warrant for my arrest for theft of the truck. I called the phone number which was for the customer service representative with Budget Truck Rental and had to leave a voice message in which I explained where the truck was taken on April 6, 2012 and in that message, I also explained that my cell phone had been inoperable since April 10, 2012. Later that day, I got another message stating that my paperwork indicated that the truck was supposed to be returned to a Birmingham, AL facility and not to Alabaster, AL and that they had not located the truck and that messages had been left earlier in April 2012 that I had not responded to.

The representative seemed to not understand that I could not respond to messages I never received since my cell phone was not functioning during that time. I did not get any other calls from Budget Truck Rental until May 2, 2012. On that date, I had to take my son to the doctor; and when I checked my phone after his doctor's appointment, I received another message from the representative stating that the truck had not been located and that if they did not get a return call from me by the end of that day, there would be an arrest warrant filed. Again, the representative stated that the Birmingham, AL facility had not received the truck, even though I had told them in my previous message that it had been returned in Alabaster, AL. I returned the call and left another message stating I had returned the truck in Alabaster, AL and that they needed to contact the rental facility in Lynn Haven, FL and confirm the fact that I had been told that I could return the truck to the Alabaster, AL location even though that location was not open on April 6, 2012. I never got to talk to a person.

All I could do was respond by leaving a voice message, because when you call, a live person never answered and the phone call just go to voice mail. I did not receive any other phone call from them after May 2, 2012. My Social Security Disability benefits are direct-deposited on the Direct Express debit card on the 3rd of every month. On May 3, 2012, I went to withdraw money off my card to pay my friend rent for living in the basement area of her home and to purchase a few items my son and I needed. On Saturday, May 5, 2012, I went to a local grocery store. When I got to the cash register and tried to pay for my items, I was told by the cashier that her cash register screen said there were insufficient funds on my card and I could not purchase the items. I left the grocery store and called the Direct Express helpline to find out what happened to my money. I was told that my card was overdrawn in the amount of $2100.39 and that Budget Truck Rental had forced a charge on my card on May 4, 2012 and that they were the cause of my having no money and for my card showing this huge negative balance.

I called Budget Truck Rental, only to find out that their office was closed but would be open at 8:00 A.M. on Sunday, May 6, 2012. I have been extremely upset and have cried ever since this happened in the grocery store. My friend did not agree to support me and my son when we moved here, and after crawling through the month of April, 2012 with no money and borrowing money from her, I know she expects my son and myself to be able to pay rent, part of the utilities, and our food and necessities without being a financial burden on her. I guess everyone in the world knows that friends become ex-friends if they think you are trying to take advantage of them. I called Budget Truck Rental again on Sunday morning, May 6, 2012 and actually got to talk to a representative. The representative told me they had charged all this money to my debit card, because 1) when they finally found the truck, it was in Gardendale, AL; 2) when they located the truck, the gas tank was not full; 3) they were charging for usage of the truck for 20 (twenty) days; and 4) the truck smelled like dog.

I have no explanation of how the truck was in Gardendale when they found it; we dropped it off in Alabaster, AL. They did not tell me if someone had the truck when they found it or any other detail about it being found. We had also put fuel in the truck, before we returned it in Alabaster, AL. I had no need, whatsoever, to keep a Budget truck for twenty days. I also have no explanation of why it smelled like dog. When I told the representative that the facility in Lynn Haven, FL had told me it would be okay to drop off the truck in Alabaster, AL, she said my contract stated I was supposed to drop it off at a location on Crestwood Boulevard in Birmingham, AL and that she would have to contact the facility in Lynn Haven, AL and talk with them concerning the fact that I was stating they said I could return it to Alabaster, AL. She stated that the facility in Lynn Haven, FL was closed on Sunday and that she could issue no refund of my money until she talked to them. I had told them previously on two occasions what the facility in Lynn Haven, FL had told me about dropping off the truck.

Instead of investigating on these previous occasions, they obviously never contacted the facility in Lynn Haven, FL and just charged this enormous amount to my debit card, taking away every dime I had to provide housing, utilities, food, and medicine for my self and my son until the next deposit of my Social Security benefits on June 3, 2012. And not only that, but I have this huge negative balance on my debit card of $2100.39. I am desperate. I have no family who can help me financially, and my friend cannot afford to support me and my son. I left messages for the representative at Budget Truck Rental several times, trying to tell them where the truck was dropped off and the details about what I was told by the facility in Lynn Haven, FL. Obviously, it was easier to just wipe me out financially than to call the facility in Lynn Haven, FL. I am not healthy and neither is my son. Stress makes the symptoms of his Crohn's disease worse, and I feel like I am going to have a heart attack.

I thought that when we got back to Alabama that we might actually be able to make it through a month without having to worry about being homeless, living with no utilities, and having no money for food and our medications. I desperately need someone to help me get this matter resolved as soon as possible. I do not know what will happen to me and my son if it cannot be resolved. My husband abandoned us in Florida to live or die and never looked back. And as of today, he has not offered one time to help us survive.

Accused Of Not Returning Truck and Arrest Warrant Issued - I rented a moving truck from Budget Truck Rental in Lynn Haven, FL on 4/3/2012 to move from Youngstown, FL to Shelby, AL which is in Shelby County, Alabama. I was told by the agent that the location I wanted to return the truck to in Alabaster, AL would be closed on 4/6/2012 because of the Easter weekend and that date being Good Friday. However, they told us to park the truck on the lot, put the keys and paperwork in the box at the facility in Alabaster, AL and that they had manually notated that I would be returning the truck to that location since their computer would not let them input that return information into their computer system since the facility would be closed on that date.

My 24-year old son, who is disabled due to Crohn's Disease and injuries received in an automobile accident, and myself, who is a victim of cancer, were moving back to Alabama after trying to survive in Florida since 8/18/2011 on our own after my husband domestically abused me and abandoned us in Florida. We barely survived but had nowhere else to live until my sister said we could rent the basement apartment in her home. We moved, returned the truck to the Alabaster, AL facility and I did not think about it. Due to the expense of the move, I could not purchase minutes for my cell phone, so my cell phone has not worked for almost three weeks. I put some minutes on my phone on 4/29/2012 and today, 5/1/2012, I get a message from a representative of Budget Truck Rental that the truck I rented was not returned to their Birmingham, AL facility (which I never said anything to the rental agent in Lynn Haven, FL about returning it to Birmingham, AL because that is about an hour away from where we were moving) and that they had filed a stolen vehicle report on the truck and that a warrant had been issued for my arrest.

I called the agent back at their 1-800 number and left a message concerning the fact that the truck was returned to their Alabaster, AL facility on 4/6/2012. I also mentioned in the message that my cell phone had no minutes until 4/29/2012. The representative called back and left a message stating that the agent in Lynn Haven, FL had said I would be returning the truck to the Birmingham facility and they had been looking for it in Birmingham, AL and had tried to contact the facility in Alabaster, AL and could not make contact with them. She also stated in her message that she had left me several previous messages on my cell phone that I had not responded to even though I had told her I had no minutes on my cell phone until 4/29/2012. She said she would continue trying to make contact with the rental facility in Alabaster, AL.

Due to obviously no communication skills of this company with their rental facilities, almost one month after returning the truck, I am accused of stealing the rental truck and told there is a warrant for my arrest. I want some kind of justice for the mental agony they have caused me do to this situation on top of all the other life issues I am having to deal with.

2 weeks previously reserved truck not available for pickup: After a 25-minute wait at the Pep Boys Budget Truck Rental service desk, I was told that my reservation for a 10' truck meant nothing since they haven't had one of those trucks for several months. The idea of honoring a reservation was the least of their worries; much apparent disorganization exists within this company.

I was connected to customer service, and after another 10+ minutes of phone wait, I was promptly disconnected. Consequently, the moving crew that I had hired and unable to use cost me $150 as well as a wasted evening and a following day off from work, which is another several hundred bucks. So typical of the ever-floundering American work ethic--less than mediocrity is the best that one can expect.

This is the 2nd time we have attempted to rent from them. The first time, the office attendant closed early, so there's no one to release a truck. This time, the day before we moved, we currently didn't have a truck, headquarters is locating. Called national office, "Oh we will move a truck to their location tonight." Next morning, they say "we don't have that truck, all we have is a bigger one but it you drive 30 miles to the other location, we can give you a smaller one." So, we went to U-Haul, got a truck - the family is having 18 moves this year, ha! Budget gets no more business, even if they said it was free.

I made a reservation for a 24-ft truck 3 weeks in advance. I flew to Bloomington, Normal, IL to pick up truck and move to Richmond, VA. I arrived as reserved at 10am, and there's no truck. (Keep in mind Budget states on their site if you are 29 minutes late, they will charge you for that). After waiting until 4pm to get a truck (I had no transportation to go elsewhere), we got a truck with 136,000 miles; and the check engine light kept coming on.

We finally made it to our destination a day later (with hotel cost now). Then we dropped off truck 2 days earlier, and of course, there's no credit but a charge for not folding the 12 moving blankets used! This company is such an underhanded/swindling group of people I have come across. Do not do business with Budget (I was told the bill was going to be reduced to Baird's Auto Care in Normal, IL , only to be charged full price!).

First, we picked up the truck in Warwick, RI. We told the person renting the truck to us that the gas was not full. He said, "just fill it up to where it is now when you drop it off". Okay, we had to drive from RI to Maine with the 24ft truck that went down to about 40mph when we hit an incline - but that was okay. There was salt and snow on the roads. Guess what? No windshield washer fluid. So we stopped, bought some and filled it up. At drop off time, we filled up the truck past where it was, between 3/4 and full. Well, we were charged $68.00 on our Visa bill. For what? You may ask. For $38 worth of gas and another $30 for them having to fill it.

We were not reimbursed for the windshield washer fluid we bought. I left a note explaining why the truck was not full at the drop off and attached it to the keys. This was a drop off in Bangor. We called the person we originally rented from and the person in Bangor where it was dropped off. The first one told us to call the other one. When we called the drop off person, he told us that it should have been full and to file a complaint with corporate. Terrible customer service. I have to rent a truck at least two more times. They lost a lot of business from us and from anyone else I will tell about what happened.

I rented a truck from Fredericksburgs, VA one to Indianapolis! Well, first of all, the truck was so damn terrible it would hardly even start. It wouldn't go over 50 p/h then the tires was so damn bald! The transmission was slipping, check engine light comes on while driving through Pennsylvania! I called to let them know and spoke with a very nice man named Damian. He was so awesome! But that last two people I spoke with wasn't very nice! Oh, did I mention that the truck had 166,000 miles! Wow, how terrible to rent to two ladies that's driving alone 800 miles! And then they only offer me a $40 discount when paid $386 for the truck and $300 in gas! Well, I promise you this, I will never rent from them ** again. They don't care about their customers at all! Poor service. I asked to speak with a manager and they didn't get one on the phone. They just offered me $75.00 stupid dollars!

I called Budget Truck Rental and got a great deal for a 10' truck and was told I could pick it up on 1/6/12. Well on 1/6/12, no truck. I was told I had to call the company. They would have to have the locator find one and how far was I willing to travel to get a truck! After 2 hours of searching, they found a 16' truck which was too big as I was traveling cross country and it would have cost a fortune just in gas alone. I told them to forget it and I contacted U-Haul and got a truck right away even though it cost me more. Then Budget called a half hour later and said they located a truck 3 towns away and was I still interested! Needless to say, Budget needs to get a lot more organized and make sure they have what they promised the customer.

Bad experience. I flew from Indianapolis to Baltimore to help my daughter who is in graduate school move. We were scheduled to pick up a truck at 9:00 a.m. At exactly 9:00 a.m. we received a call from Budget on 25th Street informing us that no truck was available and that if we had a problem we could call the national office. After some time we were able to get a truck from U-Haul and were able to complete our work. A week later my daughter was billed $50.00 for canceling her reservation with Budget. After calling the main office, she did get the $50.00 back.

I rented 24' truck with car carrier from Budget on 8/18/11 and was sold the Limited Damage Waiver, the Supplemental Liability, the Roadside Safety Net, the Personal Accident and Cargo, and Auto Tow Protection for a a total of $310.75. I bought all of this protection since two friends would be driving the vehicle across the country from Colorado Springs to Milwaukee and I wanted to make sure they were covered in case of any accidents their fault or otherwise.

On 8/22/11, my wife and I arrived to our new place in Milwaukee just ahead of our friends that were driving the truck. It turns out the truck wouldn't make it to the final destination, it had overturned just a few miles away from the house, on the I-94 E to US-41 N ramp. The Milwaukee County Sheriff Department responded and coordinated the clean up. Both of my friends suffered some injuries and were taken to the ER by my wife and I. The Deputy on scene wrote the driver a Failure to Keep Vehicle Under Control citation (8/22/11), which has since been amended to a Parking Where Prohibited citation by the Milwaukee County Court (11/8/11).

I agree with a previous complainant that this doesn't even deserve one star. In mid November, I called Budget to rent a truck for our move from Atlantic Beach, Florida to Ayden, North Carolina. I gave them my credit card number to reserve the truck. Two days later, we decided we had better get the truck a day earlier so I called to change the reservation. They didn't even have me in their system! So they said I had to call the corporate number. I did that and they changed it. We decided we had better go and check out the location where we were supposed to pick up our truck so we would know where to go quickly on moving day. We drove up and down Mayport Road where they said they were located and we found that the address given was a sandwich shop! Of course, being concerned that we had given these people our credit card number, we went home and called immediately.

The number I called the first time didn't answer so I called another in the area. The person on the phone said that they have worked for Budget for 15 years and didn't know of one in that location then why it is on their website but said that they had my reservation but I would have to drive about 30 miles to pick up the truck! I said no way, there is a U-haul place right around the corner! I called U-haul and they beat the rates of Budget and said they didn't understand why I would choose to go with them in the first place. So, giving Budget a week and 1/2 notice, I cancelled the truck.

After moving to NC, we went to return our U-haul and filled up the gas. I checked my account and found that Budget had charged me $50 for not canceling within 48 hours! It was a week and a half notice! This was on Monday, 12/5/2011. I called and they said that they would reimburse me my money but that it might take 3-5 days. Well, it's been 7 and still no money. That was the last $50 that we had. With moving expenses and the like we are broke as I am sure most people are after moving. It's Christmas and we are trying to borrow money just to eat and put gas in our car! I don't know what to do!

I reserved my 24' moving truck on November 16, 2011 (3:30 pm EST) for my move on Sunday, November 27, 2011. I did this online and received reservation confirmation within minutes, so I thought, great one less thing to think about for my move! Wow! I could not have been more wrong. I received a call from the location where my truck was to be picked up. It was 10:00 am on Saturday, the day before my move! There were no trucks available at this location!

The woman at the Wall, NJ location couldn't have been nicer, and she called the Budget business office on Wednesday, November 23. 2011, to let them know there were no trucks for my pick-up date, and clearly, nothing was done on their end. I was advised to call the 800 number to let them know of my situation. In the end, I spoke to 7 people, including 1 manager, Josh, and there was still no resolution! The one place they told me to call was closed by the time I was able to get the number (12:30 on a Saturday)!

I did get a call after I'd cancelled my order with them! I waited 5 hours for them to help me, and finally, I had to go with U-Haul. Thankfully, my experience with U-Haul was simple and straight forward.

I was extremely dissatisfied with the level of customer service and the entire truck rental process from Budget. I had a reservation over 1 week away from my move day and I was called on the day prior that the truck I wanted was unavailable and that I had to find somewhere else. There was no offer of help and no apology. I called Budget direct and they found me a truck nearby.

I paid the deposit and even purchased the insurance for the move to Suffolk, VA.

I returned the truck after hours on Saturday with a full gas tank and a gas cap in place. When I received my final bill, I was only given back a partial credit on my deposit. When I called customer service at the Rental Location, the agent was rude on the phone, and was upset that I did not return the truck earlier in the day on Saturday. She told me that someone was waiting for that truck. I explained that I was under no obligation to return the truck until later that night. At this point I was informed that I was being charged for a missing gas cap.

I informed her that I was absolutely certain that the gas cap was in place, because I remember tightening it. You have to turn the gas cap numerous times for it to be locked into place. She accused me of leaving it at the gas station. As a former Marine and a current United States Navy team member, I was upset that she was questioning my integrity. How could the truck remain full of gas if I filled up 35 miles away and did not place the gas cap on?

I explained that the cap must have been stolen, she said that this I would have to call corporate. I called and the claims department said they could not help since it was already charged to my credit card. Customer service said there was no way to prove the gas cap was stolen and would not refund the cost. What is the point of purchasing the insurance if they will not honor their commitment? I really believe that an individual was inconvenienced when they stayed open later to accommodate the lady waiting for the truck that I rented. They even had to drive her home that night. I think because of this, someone removed my gas cap just so they could charge my credit card extra money. Just to make sure I wasn't crazy I also checked with the place where I filled up and there were no gas caps left at the pump that day or the next day.

Rented a 10' truck to drive and drop off, approximately 133 miles. Filled up truck before dropping it at the closed Budget office on Saturday. Monday morning, office calls to say truck is not full! They want us to come and fill it or will charge credit card $30 for a quarter of a tank! Yet I have a receipt for $35 of gas which owner in Clute Texas told me "means nothing".

Customer service claims the truck uses more gas than receipt I have. She called Clute, calls me back and says it is 4 gallons short. What choice do we have? We will have a family friend put gas into truck. We rented with Budget for the first and last time. This is fraud.

On 13 Sept 11, my husband and I picked up a budget truck in Marianna, FL to be taken to Bryan, TX. We returned it on the 17th. We filled the truck completely up until it poured out onto the ground. My husband checked the fuel gauge and it did not show full so he pumped again and got another .70 and would not hold another cent. We then returned it back to the facility at 600 S. Bryan Ave. at Conlee-Garrett Moving & Storage as requested by our contract one hour before it was due. My husband spoke with a representative in the parking lot and followed his instructions to leave the truck right beside the building and put the necessary paperwork and keys in the drop box.

On 28 Sept 11, we received a phone call from Budget Corporate office asking if we still had the truck. Of course, we did not, and told her that it was returned on the 17th as requested by the contract, full of fuel. On 11 Oct 11, there was an additional charge of $59.37 from Budget truck rental three weeks later from the day we dropped it off. We went to this location and was directed to speak with Matt **, who refused to present himself and only sent a clerk back to let us know that there was nothing he could do about it. She explained that there was a $30.00 fee for filling it up and $29.37 worth of gas they had to put in it. She also stated that it was not checked in until 28 Sept 11 and that they were not charging us an overdue fee--which is 11 days after the initial drop off.

On 14 Oct 11, I called my bank and filed a dispute claim. On this very same day, I also called Budget Corporate office and talked to "Frank" who said it looked "fishy" and he could not even begin to figure this out so he would reimburse the $59.37 that very day. As of this date, 19 Oct 11, we have not received anything back from Budget Rental. Our bank has given our money back on our dispute claim, but not Budget. It is not our bank's responsibility to "eat" this money. Budget Truck Rental owes this reimbursement.

The confirmation was useless! I made an online reservation through Budget truck rental's website for a 14" truck that I was supposed to be picking up today at 10:00 a.m. My husband called the pickup location to ask a question regarding the deposit needed and was informed that there were no trucks available. The online inventory is never right. The worker proceeded to tell my husband that there is one truck available but two people are waiting on it. So, they will do us a "favor" and call those people and see if they are going to pick up the truck today.

I called corporate and spoke to Trina. She was neither shocked nor helpful. She just stated that they would call around and it could take up to two hours to see if there is a truck in the area. Gina from the U-Haul pickup called back and stated that the other people do plan on picking up the truck and that she will cancel our reservations without charging a fee. It is just too bad that we are out half of our day to move. Now, we are racing to find a U-Haul truck, and we are monitoring our bank account for a fee!

This company does not deserve even 1 star. I give them 0 stars, but I had to choose at least one. I had reserved a 24' truck 3 weeks in advance for a 200-mile, one-way move for my mother on Sept. 30, 2011. I used the online reservation system. I was given confirmation with my credit card that I would have the truck to pick up at the location I chose. I purposely reserved a truck knowing that the last day of the month is when everyone else is typically moving. My husband and I got to the location on moving day only to find out that there was no truck and that there never was. I had my confirmation number and all of the other information that a responsible person has to ensure, that everything was lined up and ready to go. Evidently, my information was not even in the system! I had called the day I reserved it online to ensure that my order indeed gone through. I was assured everything was received. I printed out the email I was sent with my confirmation.

The man working at the Budget counter at the pick-up location said he was sick of dealing with Budget, since they apparently do this "all the time". It became obvious when we went to a local U-Haul dealer. We found out there were six people ahead of us that had the same thing happen to them, all of whom were Budget customers in the Twin Cities metro area. I was unable to speak to anyone at Budget that could explain or even try to help us out. All I got was: "I'm sorry for your inconvenience. You can go to our website and make a complaint there." It's kind of hard to do when you're not sitting at a computer and you need the truck now, and you have people waiting to assist with the move that took time off work for something that was planned 3 weeks in advance! After the move was completed and we got back into town, I tried to call again to file a complaint. I got the same response. I went to the website and left my comments. I have not even gotten so much as a phone call or an email from the company. I never received one prior to the move, either to let me know there was no truck available. I would encourage other folks to look elsewhere for a rental truck, and stay as far away from Budget Truck Rental as possible. I will be contacting the BBB and my local news media to ensure this unreliable company isn't given the opportunity to put any other people in the situation we were thrown into. It's disgusting that a company like this is even in business.

On Sept 14, I reserved a 10' truck online for the coming Saturday, Sept 24, to be picked up at a location that was 2 blocks (walking distance) from where I was moving from. I used a credit card and paid a deposit of $150.00. I received a call from a representative of Budget on Fri Sept 23, less than 18 hours before my original pickup time telling me that the truck I reserved would not be available from the original location and that I would have to drive 11 miles to another location to get the truck. The representative told me I was reserving the truck, not the location. I was going to cancel the reservation but I was told that it would cost $50.00 because it was less than the 48-hour notice. But I think that was probably why they waited until 18 hours before the move, to let me know about the change.

I went back online and again searched for the 10' truck and found that there was one and several other trucks at the original location which I could rent. I called the reservation line and spoke to Gus. The truck, instead of the $29.99 original cost would now cost $59.99, but twice I asked and twice I was guaranteed by Gus that if I reserved the truck it would be at that location in the morning for me to pick-up.

When I called customer service and spoke to a supervisor I was told that it does not work that way. I could make a reservation for any truck at any location. That reservation does not guarantee that the truck would be at that location and or that a truck would really be available. I asked why it took so long to figure out that a truck would not be available at the original location he said that's the way it works. They waited until it's too late to find another truck anywhere else, then tell you to drive all over the earth to get the truck you reserved. If I wanted to pay double the amount of money, I could get it at the original location. I will never use Budget again, and I would never recommend them to anyone.

We were told that Budget Truck Rental would not honor our rental truck reservation which was made 6 weeks prior the day before our move at 4 PM. Their office closes at 5 pm. No one could help us and the promise to get back with us the next day (our moving day) was not kept. The employees had an "I don't care" attitude telling us that a reservation does not guarantee a truck. They were rude and hung up on me when I called. During a stressful move, this was the last thing I needed. I would never use Budget Truck Rental ever again. We had to scramble to get another truck at the 13th hour to avoid thousands of dollars in lost contractual and mover fees.

I made what I thought was a reservation for a Budget Truck. When I arrived at the Budget rental location on a moving day, the woman at the rental center found my reservation but said she had nothing for me that would work. She complained that the budget typically operates this way and confirms that a truck is available but then on a moving day, there is nothing available.

I was stuck there because there was no truck and I had to scramble to find another truck in town--on my own. Luckily Uhaul had a truck, but it was three times larger than what I needed, and much more expensive. But I didn't have time to wait for a smaller truck. This was moving day. Thus, it cost me nearly $200 extra plus the time wasted at Budget Plus and the stress of driving a much larger truck by myself.

available for me. She confirmed that I would not be charged but guess what? I was charged.

I will never use Budget again, since apparently a reservation means nothing to that company. I am furious that after all of this, I was charged anyway. I just called to reverse the charges and so that is taken care of. However, I am completely dissatisfied with this experience and will tell everyone I know not to use Budget.

They just sent me an email now (after lodging a complaint) with no excuse and gave me a coupon code for 25% off my next rental. I find it completely insulting.

No stars, they do not deserve even one.

We reserved our truck on July 14th for Saturday, August 27th. I called on the first of that week and confirmed our reservation for a truck on Saturday morning at 8 am. I asked if I should call back again to re-confirm 24 hours a head, and Alex said that I did not need to do that.

I called on Friday to find out what time they opened the office and was told it was 8 am. Then, he said that we were on the waiting list. I said that is not acceptable, we have your confirmation that a truck would be ready at 8 am Saturday. They said that it did not matter; we were still on the waiting list. They said they would call later in the afternoon if a truck became available. By 2 pm, they had not called, and my husband called them. Each time we talked to them, they would never take the reference number. Once again, they said they did not need it, only the name. My husband gave them his name, and they said that yes, they had a truck and it would be ready at 8 am, Saturday.

On Saturday morning my husband got there before 8. They let him in and said they did not have a truck but maybe they could have one in the afternoon. Really? My husband does not have a temper, but the staff person had an I-don't-care attitude that he was upset. This we-don't-care attitude cost us time, money, and stress that we did not need when moving. Do they really get away with this?

I reserved a truck on July 23, 2011 for pick-up on August 19, 2011 and this reservation was confirmed by Budget via email. Approximately one week before pick-up, I went to the location which is about 10 miles away, to personally verify the reservation and was told everything was fine.

On the day of pick-up, approximately 6 hours before I was to get the truck, a phone message was left for me that no truck was available, that they had checked the other area facilities and there were no trucks available. They also said that I could call their inventory control number and then said I was to "have a nice day." I immediately called the inventory control number and was told they would call in a few hours. I told her that was unacceptable and that I had minutes not hours. They did call back in about one hour to tell me there was no truck within 50 miles. So I called U-Haul and had a truck scheduled within 1-1/2 hours.

I then called the inventory control number and advised them that I had an email from Budget verifying my reservation and that it said if I cancelled with less than 48 hours they could charge me $50 on the credit card used for the reservation. I asked if Budget was going to pay me $50 for the 6-hour notice, he said probably not and gave me the phone number for customer service. I called customer service and asked the same question and was given a definite no. Needless to say, I will never use Budget again and would never recommend this company. If they will not honor a reservation, why should they have a reservation service?

Gave deposit of $150 to hold the truck for pick up on August 18. The morning we are to pick up the truck, the dispatcher called and told us they didn't have a truck. It was not the dispatcher's fault, it was Budget's. The inconvenience caused us to do 2 drives over 425 miles, to pick up the truck to make the move out of my son's apartment. Customer service felt they rewarded us for the inconvenience by taking $60 off the bill. I requested a supervisor when I called back after we had the truck. They felt another $60 made up for the problem. If I give you $150 deposit for a date, I expected to have the truck on that date.

I live in Milwaukee, WI. I made a reservation over the phone for a 24-ft. truck with a lift gate.

First, I had to go all the way to Illinois to pick it up. Second, I was rushed in and out the location, with a lot of unanswered questions. I asked about the insurance and was just told every kind of damage was covered. Third, I asked if the truck has been checked over, naturally they swore it was.

In the end, I had to fill all of the fluids, which is not my job. I damaged the roof of the truck and later found out that type of damage is not covered. The location hardly answers the phone and when they do, I get the runaround. Budget can't tell me anything because the pickup location won't close out the rental.

It has been over a month now and I have not heard from Budget nor the pickup location.

Reservation# ** was made under my husband's name, Kojo **. It is with a 9:00 AM pickup for Saturday, 8/13/2011, at the location GMNA Holding LLC Cota 18620 Woodfield Road Gaithersburg, MD 20879 with phone number (301) 355-6526. The reservation was made ahead of time on August 9, 2011. The reservation was made directly through the www.budget.com website and I received an email confirmation on August 9.

My husband and I arrived at the location at 9:00 AM on 8/13/11 and were informed that the location had no trucks available for rent. There were actually three additional customers in line that morning. All four of us were told that there were no trucks available at that location for us and there was nothing that location could do for us.

I left and immediately called Budget customer service. I was informed that they were sorry and a manager would contact me back with another truck location to pick up our rental vehicle. I never received a call back.

I called again about 25 minutes later and was told it would be up to 2 hours until a manager would call me back. I waited 2 hours and did not receive a call back. I even attempted to call additional locations to check if there were vehicles available and was told I needed to contact customer service.

Finally, I decided to contact U-Haul Truck rental, made a reservation online and was able to obtain a truck immediately on the same day. Budget Truck Rental has never made contact with me regarding this issue. I lost time, money (I had 2 movers at an hourly rate of $10/hour), and I was severely inconvenienced.

This was a horrible experience for myself and family and severely threw off our moving schedule. No contact was made with us as customers and no alternatives were offered to help us move. If I had not made alternative arrangements through U-Haul, we would still be waiting around for a vehicle, which is just unacceptable.

After reserving a truck one week in advance, we received a call three hours before pickup that there were no trucks available. There was little to know effort to accommodate us in any other way. I called for a manager and never received a call back. Poor. Very poor business people.

A reservation for a one-way 17' truck was made online on June 23. On July 22, I called the pick-up location to confirm they had my reservation and would have a truck. I was told everything was set for me to pick-up my rental on July 29 at 9:00 AM.

When I arrived, a lady named Laurie told me she did not have a truck and had turned the issue over to an inventory manager. She also stated that she had been trying to get a truck delivered for 3 weeks. I told her this was totally unacceptable. I had movers showing up to move my daughter out of her apartment in 3 hours. She had nothing more to say other than she would call me when they found a truck.

I left, waited 1 and 1/2 hours and then called the customer service number for Budget. I spoke with a non-apologetic person who said to me, "We have two hours to find you a truck." I told this person that I had already waited 1 and 1/2 hours and you had five weeks to have the truck ready for me. You have 30 minutes of your two hours left so find me a truck and call me.

At 11:15 AM, I called the pick-up location and canceled the reservation. Laurie told me I should call Budget and ask to speak to a manager. I told her I intended to file a claim for reimbursement for any difference I had to pay with another truck rental company. After returning from my move across country, I attempted to reach a manager only to be told they were not accepting calls. I had to give them from 24 to 48 hours to call me back.

I am holding my breath, remembering their promise to have a truck. As of August 5, I have not received that return call. I used their website to send all the above verbiage, as well as the compensation request below.

I made a months advance reservation for a truck online with Budget on my credit card, and as required contacted them 2 days before to gaurantee my truck for 9am. They assured me the truck would be there.

Upon my arrival, they stated that they did not have any trucks, and explaining that trucks break down with a lecture tone. However, the agent Karen had a very fast talking negative tone and reaction to my concern. After I addressed her uncaring comments, I will say Karen did try to make efforts to locate me a truck in another location. Good effort on her part, but I did not have a ride at the time to take me to another location. My overall complaint is with the Company. Not Karen. Yes I do believe that there needs to be a major improvement and better service skills with the agents. Especially under these circumstances when you are left without a truck. However, the system needs to be fixed. If Budget is going to ask for reservations, then they need to be just as eager to notify rental clients in advance that they will not have a truck. Waiting for the rental clients to arrive to tell them is ridiculous. I watched three other customers come in with the same issues and received the same cold response.

My family and I were moving from NY to AZ. We rented a 10' truck from Budget. This rental has been nothing but a nightmare. When we got to the rental location, they told us they didn't have our truck and we'd have to go pick it up at a location 20+ miles away.

A tire blew on I-55 outside of Memphis. I was scared out of my mind since it was rush hour. I called roadside assistance and after being on hold for 30 minutes, I finally got through and the man needed me to get out of the truck and tell him the number on the tire. Are you kidding? They don't know what size the tires are on their own truck? The man came and had me drive the truck to the next exit and fixed it.

Another tire blew the next day on I-40. The lady from the customer service was a lot nicer and apologized over and over. I waited in 100+ degree weather for an hour and a half. After the tire was fixed, I was on my way.

Not 4 hours later, the truck died. There was no A/C in the truck and I waited outside for 4+ hours for the mechanic to tell me the truck was no good. They towed it and we had to stay at a hotel overnight. We were told they would call us at 8:00 AM to let us know when the new truck would be there. It was already 9:00 AM before I received a call. The new truck was filthy. There was a huge wad of duct tape in the back, along with shards of glass. The cab had crumbs everywhere I was disgusted. They hired a moving company to transfer our things (which resulted in more problems). When I called customer service to ask how the payment would be dealt with, she said there weren't any notes on the account about anything that had happened. It was a full 26 hours before we were back on the road.

That night, I was driving along in the dark with the headlights on and they suddenly went out. Here I am, still on I-40, not knowing if I have tail lights or not, driving to the next exit to call roadside assistance yet again. I waited 45 minutes for the repair man. The headlight fuse had been blown and one of the bulbs was out.

When we opened the back to unpack our things, we realized the movers had put a couple of bookcases in the truck in a way that made them bend and break.

When we finally arrived in AZ, I called customer service to ask for additional days because of the delays. She said of course and granted us an extra 2 days. We dropped the truck off, having filled the gas tank less than 3 miles from the location, and the manager said it wasn't full and he'd have to charge us for 4 gallons. My husband told him to turn it around and we'd go get it ourselves. When he did, he said the needle went all the way to full and it wasn't necessary. Nice try. Then, he said that the truck was 2 days late. I told him we were given the extra time, but he still charged us for 2 days.

When everything was finally over, I called customer service and asked for a refund. The first man I talked to said it wouldn't be a problem. That he could refund the full rental price, plus more for an extra hotel stay, meals, and gas that was wasted not only by the truck, but by my husband driving our car back and forth every time something happened. The only problem was that the account was still open and the manager at the drop off location wasn't there so we'd have to wait until he closed the contract. I called back a few days later, talked to the supervisor who said a full refund wasn't possible and only gave us a fraction of it.

Needless to say, our experience with Budget was a disaster. Moving across the country was stressful enough without having to deal with all of that. Do not rent from budget!

I was given a truck that did not function properly after spending over a hour on hold I finally got an agent who was no help to me at all. I rented my truck a day ahead because I was relocating from one state to another. I was told to move back my move date because another truck may not be available nor would a body shop be available on the day I was moving. Upon getting the truck the gentleman did not inspect the truck and I realized that the signal lights and headlights did not work and the car did not pick up any speed when I called the company that I received the truck from they put me on hold and never came back to the phone.

The next day I called the location of which I got the truck from and the person at the location was extremely rude. He began yelling and telling me that he could not replace the truck because they are not responsible for the trucks they just lease them. Upon calling budget they gave me all kinds of excuses I was switched to several different agents and the issue was never resolved I had to find another truck company to move. This is my first and last time ever using budget truck and dealing with this company. I've never in my life experienced such lack of appreciation for a customer. This company may pride themselves on making the move easy but for me it has been a complete nightmare.

A 24-foot rental truck was ordered on my cell number: **, and the rental order was confirmed on 7/25/11 with Budget Truck Rental representative named Mike at local location (805 West Higgins Rd. Schaumburg IL. 60195 Tel: 847-884-2080) for pickup at 7:30 AM on 7/27/11.

We arrived at 7:15am and representative named Chet told us that, "The truck is not ready. It broke down for couple of days with brake problems. I can't help you because the computer system is down, and I am a new trainee working alone, without supervision. I don't know this area or where our other rental locations are located." Representative Chet then calls representative Mike for help, and we were told that the automated system called Mr. ** to cancel order due to no available 24-foot rental truck.

At this point, the call was put on conference call/speaker phone, and representative Chet was able to confirm on my cell phone that no call from any Budget Truck Rental location was made, and voice mail was also reviewed by Chet not to contain a message from Budget Truck Rental warning of no available truck.

At this point, Mike was to come in early to deal with the situation in 5- 15 minutes. After 30 minutes later, Mike had still not showed up to work; so, we started to call around to other Budget Truck Rental locations to find a truck. We were told by Jeanie ** at location 420 East Higgins Rd. Elk Groove Village IL. Tel No: 847-437-4075, that she had a truck, and would reserve it for us.

We drove and got there; she said, "You could no longer have it because we did not know it was already rented out for the entire week by a furniture store." She did not have another 24-foot truck for us.

We headed back to the first location where we started. Now Mike is there, but he has no contingency plan to help us. He provided no support other than a smaller 16-foot truck at the same 24-foot truck rental price, which will now cause further delay because a smaller truck won't fit everything. We will have to make additional trip; so, we asked for increased mileage-- a no charge to us he says no way.

After three hours time lost, we got a 16-foot truck, but first one is pulled up for us, but found to have a check engine light problem. We can't take that one; so, they got another 16-foot truck then. Their computers go down again (so he said), he can't process rental without the system running. We asked him to do hand written contract. He said it can't be done.

After about another 20 minutes, Mike then goes in and said he will have to do a manual hand written contract, which he just said he could not do. Therefore, after three hours and 41 minutes we get a truck not what we need, wanted, and were promised.

The lack of management skills, training, and customer support was incredible. We cannot understand why all Budget Truck Rental operation problems are put on the customer to solve in order for us to become a paying customer!

I reserved a truck 2 weeks in advance for a move from Pittsburgh, PA to Boston, MA for pick up on thursday July 28th. The day before I call to confirm and not only am I told there is no truck at the original location, but there is no truck until Monday August 1st. They did offer a discount for pick up on monday, but my entire move was situated around truck pick up on thursday. The inventory manager for the the north east region, Robert, was very uncorcerned and didn't care how the company or myself was impacted. In fact his exact words were that the reservation only gaurantees the price, not that a truck will be available for the date and time on the reservation. Please, do not ever use budget.

I made a reservation for a truck 24 hours in advance. I arrived on time and on schedule. I had a tight schedule, and the man was so slow. I was glad to see another employee arrived to help. She began to take my information. The man began to yell to the people who came in behind me that they were first. The people stated they were in no rush, and that I was first. I thanked them.

The budget manager/owner refused the request, and refused to rent the truck to me. I had driven one hour in the morning rush traffic to find the place. The rental place is located at 619 Sligo Avenue, Silver Spring Maryland, 20910. The telephone number is 301-495-5582. Avoid this place like the plague. It was a terrible experience!

I made a reservation for a 16 truck four days in advance. The day before I was to pick up the truck, I called to confirm. I was told that no trucks would be available for me to pick up anywhere in NYC. Budget's lack of responsibility to its customers is alarming. This inconvenience cost me much, as I was planning to move out-of-state. Unfortunately, I had to postpone my plans to relocate.

Budget should not make reservations for trucks that they do not have available. What should one expect from a company that lacks professionalism and customer satisfaction?

Budget Truck sucks! I made my reservation on 6/20 for my truck and car hauler on 6/28. I called on 6/24 and truck is there, reservation is good to go. I called this morning to double check and there is no truck for us. "There might be one at the end of the week" is what I got told! Thank goodness for U-Haul. They came through with a bigger truck and car carrier for less money. I will never call Budget again!

I reserved a truck and tow dolly, a month in advance. Less than 24 hours before my move, they called and said they had nothing available. Funny that they make a customer cancel 48 hours in advance, or they will charge you. They think nothing of canceling less than 24 hours on the customer.

Tires of car carrier blew out on I-44. Budget's Road Side Assistance is terrible. We have been on hold for hours since then. The blow out occurred at 7:30 pm last night and it's now 11:13 am the next morning. They never call back when they say. We were in a really dangerous situation on the highway-- not much room on the side of the road. Every time an 18 wheeler came by, the truck shook heavily. I will never ever rent from Budget truck again. This is crazy.

I made a reservation for a 10 foot Budget Rental truck on October 31, 2010. Today is December 15, 2010 and I have been dealing with the lady at the pickup office and customer service for a few days now. None of them can guarantee me the 10 foot truck. They said they would give me a 16 foot truck, but that is not what I requested two months ago. If I wanted a 16 foot truck, I would have gotten a 16 foot truck!

Their professionalism stinks! I am paying all this money for the rental and thinking I'm getting a 10 foot truck. All the while no one calls me and tells me they don't carry the 10 foot trucks at that location. How crappy is that for a business? Then, she told me she has no control over it. They may be, but then why be in the business? It makes absolutely no sense at all! So, I need the truck this coming Saturday and not guarantee! So, is Budget going to pay for the extra gas that I have to put into a 16 foot truck as opposed to what I would have used in a 10 foot truck? I am so irritated. Moving is stressful enough and Budget has made it unbearable.

As far as I can tell, the people who work for Budget Truck Rental are little more than a cabal of dirtbags, content to let their customers suffer while they soak them for every penny they can. It's amazing that a company this poor can stay in business as long as they have.

I rented a 16ft. truck from an office in Boulder, Colorado for a move to the East Coast. When I first picked up the truck, the first red flag should have been the guy's comment: "It's an old truck, but it'll run great". I should have stopped right there and demanded a better truck, but I didn't, and I regret that. Two days into the drive, the engine began to run hot. I stopped, called roadside assistance to report the problem, and they told me I would get a phone call from someone within a half hour. Ninety minutes later, no call, and so I checked the coolant levels to find that it was empty, filled it myself, and tried to continue on.

I didn't get much farther, and so I stopped and called again, this time demanding that they send someone out in a timely manner. It took four and a half hours from my initial phone call to actually be face-to-face with a mechanic, who told me that the truck had a bad water pump and should never have been allowed to leave the lot. When the mechanic called Budget to discuss the problem, they kept him on hold for almost an hour. By the time the truck got to their shop, it was too late, the shop was closed, and I had to get a hotel room for the night.

The next morning I was told that the truck would take at least six hours to repair, and that Budget would send me a new truck within the hour. The new truck arrived six hours later--no kidding! By that time the old truck was fixed. Still, the folks at the Budget office managed to delay me as much as possible, keeping the mechanic on hold for another 45 minutes just to get payment for the repair settled. Again, by that time, it was late and I ended up getting a hotel room for a second night. All told, the company's failure to rent a working vehicle delayed my trip by two days, and I wasn't going to be able to return the truck on time. I called and asked for a free two-day extension, which I was told would be okay. Turning in the truck was the final insult.

The office closed at 4:30, just as I was arriving. The guy inside literally saw me, made eye contact with me, and turned his sign to closed as I was running up to the door with the key. He would not answer the door when I knocked. Incredibly rude. So I put the key in the drop box and figured that was the end of the ordeal, only to discover a week later that they actually charged me an extra $120 for the two days I was told would be at no charge because of the breakdown. I can't decide if this fiasco is the result of incredible incompetence or incredible dishonesty, but either way it's put me off renting from Budget ever again, and I am encouraging everyone I can to stay as far away from them as possible. There's a reason they're the cheapest, and it's not a good one.

I rented a 24' truck to relocate from Liberty County to approximately 3.5 hours away in Henry County. On November 5, I paid $638.38 in cash for the truck and a carrier, which included a $150 deposit. The carrier was not suitable for my vehicle so I returned it to the dispatching dealer, who gave me a credit in the amount of $93.31, which posted to my account on November 9. After unloading my house hold goods, I went to an Exxon off of the highways and filled the truck up. Since the truck was not empty, as I only drove it up 3.5/4 hours, it only took $101.99 to fill it all the way up.

After refueling, I traveled to the destination determined on my rental agreement, in McDonough, GA, filled out the paperwork and dropped it in the dropped box and traveled back down to my old home. On the 12th I received a voicemail that the Budget manager in McDonough had left stating that I'd returned the truck empty. I immediately called to find out what was going on and that's when things went downhill because the manager was irate stating that I didn't fill it up and the money wasn't coming out of her pocket. After trying to get her to listen to me, I was finally able to relay the message that I had spoken to my bank and they had confirmation where I paid for the fuel. There was still no resolution. However, she told me that once I completely relocated and moved to the area to bring my receipts because she thinks the company may have overcharged me for the truck all together and that we could look at the charges.

I called the next morning as I'd scheduled time off from my job to resolve the matter, but when I called her initially we were disconnected.

I called back and she told me that she had already spoken to me several times before and that if I wanted to file a complaint to call the 800 number. I told her that I needed to ask her about the charges on my account she said that she had taken the money from my account, but couldn't pull up my account to tell me why and that I needed to call the 800 number. I contacted my bank to dispute the charges. I also contacted customer service.

The first agent (Theresa) told me that she couldn't do anything until she spoke with the manager and that a guy at the location told her that the manager wouldn't be in until 4pm. She then told me to call back at 4pm but to fax her copy of my documents. I faxed over my original rental agreement, my fuel receipt, bank statements showing the fuel came out of the account, and where they'd debited my account. I called Budget Customer Service back after 4 to see if they'd gotten the fax and if she'd spoken with the agent, however, a rude agent name Kevin answered and was obviously uninterested in my situation. I asked if he'd received the fax and he said it could take up to five days to respond to a fax, and I was trying to verify that the fax came through so I'd know whether I needed to resend the fax or not.

Then I asked for the agent that was helping me with the case, but needless to say, the agent did no more than answer the phone and let me know that he was not going to assist me in anyway. When I got home to check my emails, Budget Level 2 Customer Service sent me an email thanking me for sending in the information, but it appears that the fuel was siphoned. They gave me a rundown of the charges, which didn't total to what the representative told me earlier.

Then she says that they'd overcharged me for the truck so they gave me the $93.31 credit, which was untrue because the credit came from me returning a tow/carrier. They still provided no information as to whether they'd give me my deposit back, return the debited funds back to my account, and remove the other charges as they acknowledge that I did leave the vehicle fueled on their property. That was a $700, transactions to move my items less than four hours away.

Our original reservation was to pick up the truck at 11:00am on Saturday. Upon arriving at the pickup place, they had no knowledge of the reservation, nor did they have any trucks. After calling everywhere and finding no trucks available within 100 miles, we had to leave. Phone calls to Budget customer service told us that we are not reserving equipment, merely reserving a price. Eventually, we were called at about 4:00 pm to let us know a truck was available.

We were told that the rental would start at 11:00am on the next day, Sunday since we didn't get it in time to use it on Saturday. Upon attempting to return the truck, we drove through Petoskey 3 times, stopping at the police station and 2 other places looking for the address, as well as calling Budget 2 times. We eventually found the place 3 hours after, we should have been able to find it. It was located in the country without any signs or any way of knowing that it was a Budget place. We only knew to leave the truck there after calling customer service yet again.

Then, upon returning home we received a message that we would be charged for another day since they had actually started counting our rental at 1:18 on Saturday - several hours before a truck was even available. As far as we are concerned, this is theft of $60 since they are charging for a day that we did not receive. We are retired and do not have time and money to throw away. We had to hire people to load the truck even though it wasn't available. We aren't 20 years old and can't load a truck ourselves in the middle of the night to get things rushed through. That's why we paid for a 3rd day but to be charged for a day we didn't even get is ridiculous.

I was trying to reserve a moving truck on their website, suddenly a popup said, "Were sorry, but we are unable to process your request, please call customer service." And I did. They railroaded me into a membership while I continually said, "No, no, I do not want this membership." I must have said no 6 or 7 times, and I had already given them my credit card number, and then I kept saying no, so the lady rattled off some 800 number I have to call to cancel this "membership."

I am waiting to see if they charge my card, and if they do I will need some plan of action, can you help?

I reserved a 24' moving truck and car carrier online for a move from Maryland to Florida. The equipment was to be picked up from Pasadena Citgo on Fort Smallwood Road in Pasadena at 8:00 am 0n 5/25. I began calling the Pasadena Citgo to re-confirm at 10:00 am on 5/24. The number provided with the confirmation just rang, then diverted to the recording suggesting to call back or contact national reservations. I called throughout the day with no answer. At 4:30 pm with the same response, I called the national reservations number and gave them the information and they provided me with an alternate phone number for the location.

Upon calling the newly provided number, the telephone was answered with, "the President's not in, call back later", laughter and hang up. I called back to confirm that the number was for Citgo and the same gentleman informed me that yes, it was a gas station, but that he didn't know anything about it, he ain't in charge of trucks, just gas and I had to call back after 10 or 11 the next morning. I told him that I was to pick up the truck and car carrier at 8:00 am, 2 hours before the person that supposedly handled Budget trucks may or may not be in. I asked him if there was a 24' truck and car carrier there and he said, "No, but we got 2 15' trucks, maybe they'll give it to you for the same price when you call back tomorrow after 11 like I told you", and hung up.

I called national customer service back and told them what happened and the lady said that she couldn't do anything, a regional inventory specialist would call me back by 9:00 pm that night and that she would change the rate code to reflect the original 20% off discount from the USPS change of address packet since apparently, the last coupon that is clicked on the website overrides a manually entered code. I finally received a call from a Robert, who was allegedly the regional inventory specialist at 7:00 am on 5/25, an hour before I was supposed to pick up the equipment and begin my move! In a very degrading manner, this obnoxious idiot then informs me that the only place both items are available are over an hour away, each way!

I asked him if he had checked the Budget in Glen Burnie and he reiterated slowly and demeaningly, "I told you that the location that I just gave you is the only location that has your equipment." Budget had me over a barrel at this point, so I had no real choice but to waste 2 hours traveling to get equipment that was not properly assigned to my location. The new pickup point was Windsor Express in Windsor Mill, Maryland. The contact number that Robert gave me was incorrect and I was unable to confirm with them. I was online trying to get a good street number for them and find out where they were on Windsor Mill. An agent from Windsor Express called me at 9:00 am and demanded that I pick up the truck within 15 minutes since they had no room for it. I told him that I was over an hour away and was trying to get directions after I had him confirm the street address to put in Mapquest. He called me every 15 minutes while I was driving there!

The back metal bumper was smashed, bent and rusted- the damage on the driver's side was so bad, that it blocked the lower part of the loading door. I went in and told the other guy that I needed to talk to the guy with my IDs and that the truck was unacceptable as I thought that the guy with my IDs was hooking the car carrier up to the dilapidated mess and I wanted to catch him before he did.

This after being told by Robert earlier that morning that I had to drive an hour away since that was the only location with both pieces of equipment! I got on the phone with customer service and updated them on what was happening and Aileen in customer service apologized profusely and said she was crediting an additional 5% off for the inconvenience and that the RIS would be notified immediately, since they were not answering their phone when she tried to transfer me, and they would contact me with where to pick up the reserved equipment.

No supervisor was available at 11:00 am EST! and a level 2 would call me back within the hour to discuss with me what had happened. I asked her for the number of either Robert or a competent inventory person and she said that she couldn't give that out, that I had to wait to hear back after they located the equipment, which could be several hours! I asked her to check the location in Glen Burnie, Maryland as they were larger and only 15 minutes from my house and she allegedly put that through to the inventory supervisor.

I tracked down my license and credit card and left, only after I had to threaten to call the police if he didn't return them to me!I still had not heard back from anyone at Budget and stopped by the location in Glen Burnie that I had earlier referenced. Out front were 2 car carriers and several 24 trucks in the back! I stopped and asked if they were available for rent and was told yes! I showed them my reservation and told them what had happened up to this point and they told me to call the reservation number and have them reassign the reservation to that location. I called back customer service and spoke with Janie who needed the whole story from the beginning. She eventually transferred the reservation after telling me Budget guarantees rates, not equipment availability which has to be one of the most asinine comments ever. How can you guarantee a rate for a product that you don't have?

This comment as well as the feeling that I was making her go out of her way while I'm doing several people's jobs for them sent me back over the edge. I requested to speak with a supervisor and was once again told that no supervisor was available and that it was already noted that I was in que to speak with a level 2 and she further informed me that there was no way that I should expect to hear back from a level 2 within an hour (which had already passed! ) and that it is generally 24-48 hours and there was no way to escalate a response. They would call me back when they got to me! The agents at the Glen Burnie location were great considering the total failure on behalf of anyone that I had dealt with at Budget up to that point. They offered apologies for Budget and handled themselves professionally, even as I was screaming at a Janie at this point and were able to accommodate my confirmed reservation with Budget, in spite of the fact that according to Budget's inventory people there were no vehicles available, especially frustrating since this location was: a) less inconvenient than Windsor Mill; b) a location that I suggested that your staff check and c) actually had the equipment that I reserved.

After the transfer, and after doing the rental paperwork in a state of complete and utter disbelief at the ineptitude of "customer service" employees, they began to hookup a car dolly to a truck. When I told them and showed them from my confirmed and printed reservation that it was supposed to be a car carrier, not a dolly, we had to start all over. They showed me on the computer that the system was showing a 2 wheeled car dolly now. Apparently, changed by an inventory manager since a dolly was available in DC, not a carrier!

This is especially annoying to me since the car being towed is my pride and joy and exceptionally well taken care of and I would never consider dragging her with a tow dolly which is why I reserved the full car carrier. They would have sent me all the way to Washington, DC for the wrong equipment again! Over an hour elapsed for this reassignment and hooking up the carrier to the truck after the dolly was removed and customers were returning other trucks. It was now almost 2 pm when I was supposed to pick up my equipment at 8 am- i.e. an entire day was now wasted since no one at Budget could pull their heads out of their ** long enough to actually provide any manner of customer service! When the new rental agreement was printed, there was still no change to the rate and it was actually higher than the reserved price with the wrong discount applied. I was told that they couldn't alter it, that I had to take it up with customer service Level 2, who was allegedly supposed to be calling me back any minute now since it had been well over the hour that Aileen said they would call me back.

The destination location was not open on the day it was to be returned and I was told that there is an additional $10 fee for dropping it off if they are not open, that was never mentioned previously either. I called back customer service and spoke to Frank about the changes, charges and non-call from level 2. His solution was that Budget would have been just as happy to cancel my reservation and leave me high and dry without any way to move, after charging a cancellation fee as to actually help me or do what they were contracted to do! I was also told by both Frank and the counter people that any discounts not in the original reservation had to be put in by a supervisor and that I should take the truck and they will have the issue resolved by the time that it is returned and they will issue a credit back to the charge.

So after wasting a day of moving, everything seemed okay until I got the truck and carrier on the road. While loading my car, I noticed that there seemed to be an impromptu repair to the beaver tail section of the car carrier. The right side brace was improperly tack welded on with unequal length parts, the bolt was spinning and the opposite side was bent so badly that I had to use a sledge hammer to secure the pin into the hole! The truck itself was filthy on the inside and reeked of cigarettes, butt and feet. I was at this point desperate and put behind the 8-ball by them, but I would address that with the supervisor when they called as well. Once on the road, the truck got even worse! I was aware of the body damage that was marked in the front of the truck and sides and I was reasonably okay with it considering the circumstances. Apparently, when whoever hit whatever to damage the headlight and fender, they also knocked the passenger side mirror loose so it rattled and spun loudly and constantly!

The alignment was off and it had a constant pull as well as grinding feel when making low speed turns. This is in addition to non-self canceling turn signals and lights front and rear, inside and out that flickered every time the turn signal was manually turned off. I do not feel that this truck was roadworthy and should not have been sent on a long distance move.

But the car carrier was even worse! Late at night, just outside Savannah Georgia, I checked the jiggling and spinning passenger side mirror. The matchbook shim that I improvised had fallen out and there were sparks coming from the back! I was in a state of panic and pulled off as soon as I could. The car carrier had blown the right rear tire! I called Budget roadside assistance number and was once again given the long wait and poor customer service. Before anyone answered the call, I was already at a motel off of the exit that I was able to limp to at 20 mph on the interstate. When they finally answered, I was told that they needed the equipment ID # and they couldn't do anything via the rental agreement! Over 28 minutes on hold for emergency roadside assistance only to be told that I needed to go find a number somewhere on the chassis that was an equipment ID#.

I did manage to see that this particular piece of equipment was first registered by Ryder in 1991 and apparently had not seen proper service since. When I called back, I was once again left holding for almost a half hour. When I gave them the information that they needed, she said that someone would call me back when they located a mechanic to respond and could locate me and that it would probably be several hours! It was already after 11 and I checked into the motel where the truck was stranded.

I received a call around midnight from the mechanic that the wheel and tire was replaced and Todd, the tow truck/ mechanic, even helped me remove the rubber streaks left on my car from the blown out tire. He was of course, not an employee of Budget! An hour later (1:12am), I got a call from roadside assistance to tell me that their equipment had been repaired. Upon miraculously arriving unharmed in Florida the following afternoon, the chains on the carrier would not release! I did everything I was told upon pickup and the tension chains would not reverse ratchet. I even resorted to the sketchy instructions in the pamphlet that I was given. After 2 hours under the car in the hot Florida sun and moving the vehicle repeatedly, I was able to get enough slack to loosen the chains and release my car.

The non-functioning reverse was noted upon return as well as the half-assessed repair to the beaver tail/ ramp and I was told that it should not have gone out in that condition. Then we got to the truck- when he checked the mileage he said that the tank was not reading full and I began enumerating the many problems with the vehicle, he opened the fuel tank and fuel was literally at the top of the cap. His response to the defects was simply, we'll have to have somebody look at it and I was told that it was only a 2004, but it was probably about to go to auction. Seriously? It seems to have come from a salvage auction!

At this point I still had not heard from anyone at Budget in regards to any of my numerous complaints and difficulties with this transaction. When I asked him about the final charge, he informed me that the charge was put through when I rented it and that the receipt that he gave me would only show a zero balance due, not any credits back from Budget. I had to check my credit card statement for any credits. Sure enough, when he printed my return receipt, it basically said that the truck and carrier were returned and closeout reference # which he told me to give to the customer service person that I was speaking to and once again requesting a supervisor, that not shockingly by now, was not available.

Apparently they don't have any supervisors or Level 2 as I still to this day, have not received 1 return call from anyone at Budget! Also, the length of the truck has little to do with how much it actually contains! Budget has the least amount of interior cubic foot space among the moving truck rental companies! I also sent a written complaint in writing (snail mail) and on their website (feedback). Their response was to email me a coupon code for 15% off my next rental! The email was sketchy looking too. The sender was ABG and the subject was the name of the attachment that ended up being a generic "sorry, you're not happy- please try again later" in XL spreadsheet extension! Avoid Budget Truck Rental like the plague that they are!

I rented a Budget truck in Bryan, Texas to drive to Athens, Ohio. Somewhere in Tennessee, the front right disc brake bearings broke and caused me to lose control of the vehicle. I was able to pull over to the side but not to safety as I was on the side of a highway with no shoulder and on the back side of a hill. I was able to eventually and slowly drive the vehicle to the next exit. There I waited for one hour for Budget to return my call. They sent me to a mechanic, but at the point the truck would not move at all and the front right tire was inverted into the truck. The mechanic came to look at the truck and told me the rotor of the disc brake had actually cut into the caliper and destroyed the brakes. He told me we would not be able to drive that truck for some time and that it was up to budget to respond.

At this point two separate Budget employees told me that because it was a Saturday, they could not help me and we would not have a truck until they were able to verify the damage. They also repeatedly assured me my hotel and related charges would be covered. In the end, Budget's decision was to leave me on the side of the road for two days while they made up their mind. I had a deadline to make and was forced to drive to Nashville, rent a U-Haul truck, drive back, and pay movers to transfer my belongings.

I spoke to a different Budget representative who told me to leave the truck and keys with the mechanic and that Budget would come get the truck or have the mechanic repair. I alerted this representative of my situation and he told me to get another truck and budget would take care of the broken one. Budget has now charged my credit card for over $2000 because they rented me a poorly maintained vehicle. The original agreed upon charge was around $500. I am currently fighting with Budget to erase the over $2000 worth of charges they placed on my credit card.

Reserved a 10ft truck two weeks in advance of moving day. We called to confirm the reservation 3 days before moving day. 12 hours before the reservation they call to "let us know" that they don't have a truck ready and won't be able to provide one at that location. We called customer service to find an alternative location, but evidently there were "no trucks available at all for the day."

When we asked how we were expected to move with out a truck, the response was "I can't help you". Had to scramble to find another truck, luckily U-Haul was able to provide one. We are still waiting to see if the charges from Budget are correctly reversed.

I called the said company on 7/23/10 to ask if they would have a truck and tow dolly available for 8/6/10. I was told that their current dolly was not in service, but that she would call another place to see if she could get one, and that she would call us back. We never got a phone call back, so I called again on 7/26 and she told me she would find us one.

I made the reservation for a 16' truck on 7/27 for a one-way trip to Michigan, for a total of $248 with an additional $99 for the tow dolly on pick-up. My husband called the company on 8/3 to confirm our reservation and check on the status of the tow dolly. At first, she could not find our reservation, and once she did she said she still did not have a tow dolly, but she would find one and give us a call back. Again, we never got a call back. My husband called yet again on 8/4, the same woman said yes, our truck and tow dolly would be there for pick-up on 8/6!

We arrived to pick-up our truck at 9:00vam on 8/6 and were then told that not only did they not have our truck, but they did not have a tow dolly either. While they offered us a 24' truck, not only was it not the size we wanted/needed, we could not use it anyway because we had to tow my husband's car.

We ended up having to scramble over to U-Haul because we were leaving at 6:00 am the following morning to move to Michigan. We ended up with a 14' truck (instead of the 16' we reserved with Budget) and had to pay $373.00 for the truck, and $72 for the tow dolly (after price adjustments were made because they felt so bad for us). We are now out an additional $98 that we had not planned on spending, as well as a very, very stressful day that never should have happened.

On top of that, after calling their customer service number and being hung up on once, we were told there was nothing that they could do for us. They did not even try to make anything right for us. I don't understand why if I fail to pick-up a truck from them, they charge $50, but when they fail to have the truck there for me, they do not have to pay the difference for me to get another truck when I need it.

The way to tell if they are lying - If their lips are moving, they are. I made a reservation for a 10 foot truck to move my son to Grad school on a specific day. The truck was not available when we arrived and we were offered no solution other than to call the 800 number. The first call center person hung up on me when I told her she was not listening to me and she was not. She kept saying "there is nothing I can do" when I tried to explain the problem and look for a solution. I called back - no supervisor available. I got sent to customer service. I offered to have a search done for an available truck. They said it would take 1-2 hours. Also to have a supervisor call me back. Negative on this as well, I never received a call back. If a truck had been found I would have been responsible for going to that location and would have been charged for the additional mileage. We did U haul.

I completed an online reservation on Saturday, May 29, 2010, to be picked up on Wednesday, June 2, 2010, from Columbia, SC as a one-way rental for a 10' truck. Upon my arrival, I was advised that the 10' truck was not and never available by Budget.The agent stated, "Budget doesn't have many 10' truck and we have to upgrade customers to the 16' truck at no charge. They know that's all we do and that's fine; the customers just don't like it much".

I was pre-planned for a one-way to Silver Spring, MD, so what else could I do but use the 16' truck! To make the long story short, the truck was not up to par for long distance traveling! The air condition went out upon me entering NC. The truck was shaking, vibrating and squeaking the entire trip. The truck utilized an excess of amount of gas because of the many mechanical issues that were wrong with the larger truck that I didn't! I called customer service. First, I talked to Hervary. He said that nothing could be done. I should call roadside, but they don't repair air condition. I had a young child with me that was suffering because of the temperature in the hot truck!

I called the 2nd time, Judith, and demanded a supervisor from customer service. No supervisor was available at the start of customer service call center. I wanted to return truck to the location I chose and was told I couldn't because their lot was full and if I leave it, the truck would be towed away and that would be my responsibility! I had to drive 20 minutes further to return truck at a totally different location! Why would a Budget employee say that Budget doesn't have what customers request days before pick up? Why would a budget representative not accept a rental that was due to delivered? Why when customers ask for a supervisor, they don't receive one? I've been going back and forth with Budget rental since this and receive no measure or attempts for resolution.

I placed my reservation about three to for weeks ago to rent a truck from Flint, Michigan to Norfolk, Virginia. I originally reserved it for the 5th of July because I wanted to leave after the 4th because of traffic. Then last Monday, I think that was the 29th, they called me and told me that they had to change the reservation because they didn't realize they were going to be closed which I thought was really strange then but I agreed to reschedule for the 6th. Now when I got my reservation, the gentleman on the 1800 line said he was giving me a 20% off because I had a reservation then the day (Monday).

When they called me to change days I was given a 20% off coupon by a friend. Now Budget was the cheapest quote of all so I was happy. $689 was the quote for one way and a four day rental (unlimited mileage) so I called the office and talked to a gentleman. I can't remember his name but was the one that called to change times and told him I had a 20% coupon. "Can I use that too?" and he said of course and since they messed up my days he'd use it. So then we'd get it for around $520-50, about $120 less.

So being on disability and very low income, I turned every other offer down and went to get it today and she was not polite at all and totally refused the coupon and even took it and then when they made that reservation and quoted $689 I asked if tax was included and he said yes. So when she started ringing it up, she quoted $744 dollars and took the coupon and refused to used it. She said I could only get one discount and I got it at reservation time so that was it when I tried to state that they said the tax was in that total and she even got a worse attitude. So I just left and told her I didn't like her attitude and that is not what was told to me by the 1800 # or the other gentleman that worked there. And she said that was what it was and I had to accept it.

So I left there and tried to find other arrangements and she called my house two times throughout the rest of the day asking when am I going to get that truck and even when I called in to see if I could just rent a car instead for cheaper. He refused me and said I had to get the truck or nothing and when I made the reservation they told me that if I canceled they'd charge my card $50 but I don't feel they should be able to because they were not very professional first by not even knowing what days they were closed to begin with. And second, if they were only suppose to take one discount at a time then why did that one gentleman say okay when I called to see if II could use that with a 20 % discount for reserving ahead?

So can you please help me get to the bottom of this because now I had to leave everything here in storage and get a friend to drive us there? And now have to come back up here in two to three months to get all my stuff and drive back down there. Twelve hours to get there and that threw off everything. I had already set up and once I left Flint I didn't intend on coming back for nothing and I refuse to let them take any of my money now including a calculation fee! So am I wrong or was I mistreated, meaning were they at right to do those things to me?

There was a budget truck that pulled into our driveway and broke off several limbs of my magnolia tree with the trailer of the truck. They didn't get out to tell me they did it. My neighbor came out when he heard the limbs crack. They left then came back and parked right across from my house (and there is no house across the street).

I went down to ask if they were looking for someone's house, and the man was very rude and said, "I am waiting for that man right there," pointing at a truck driving down the road towards us. The truck parked behind the Budget truck, they unloaded a box and put it into the man's pick-up. Two of the Budget men drove off in the pick-up with the box.

10 minutes later, they came back and got out of the pick-up. Then the pick-up and Budget truck left, leaving my tree damaged. I am wondering if someone gave out my address? What was in the box? I'm not trying to be paranoid, but we live on a very quiet street. It's just a little odd. But the big aggravation is that they damaged my tree. I called Budget to file a complaint, but there was nothing that they could do. Any suggestions? I got the truck ID number, but it had no license plates at all. Strange.

I was ripped off, overcharged nearly triple, had thousands and thousands in damages and theft, and had items arrive beat up with rat feces on them. Our truck weighed less than estimated, yet we were forced to pay nearly 3 times in order to receive our belongings. Budget would not return calls and hung up on us.

My husband and I rented, while trying to move. I am 9 months pregnant, so our rental needed to take a few days longer. The manager came out, took the truck (says he had a tracking device), charged us over $900 for nothing (our rental rate was about $15/day), took our belongings on the truck, and trumped up a bogus accident claim for a dent on the bumper that was there.

When asked about our belongings, he gave me the option to take a 100lb TV off the truck (again, 9 months pregnant). As soon as I have the baby, we will be pursuing this full force to make sure they never do this to anyone again. The manager then got offended because we told him we would not stand for this. They automatically charged our bank account for all of the cash in it, and sent a bill for over $900 dollars, and created a bogus damage claim.

On 5/27/1,0 I rented a 24' budget moving truck at 2:00 p.m. from Aaa truck rental on Emporia st., Englewood, Co. Customer service was terrible - no significant orientation to the truck or the car carrier. I drove away and 10 minutes later found that it had no air conditioning for my four day trip acrossthe country. I called back immediately by 2:30 and they were closed already with no answering service! The next morning, I found a place to fix the air conditioner making me four hours behind schedule and full of frustration.

Then three days later, I had a flat tire on I-70 in Pa. To make a long story short, we were on hold for over an hour with Budget's customer service. We sat on the highway from 5:00 p.m. until help finally arrived at 10:30 p.m.! We finally were on our way at 11:30 p.m. - six and a half hours later! Budget's customer service is worse than none.

I had a rental truck and auto trailer which I reserved via credit card payment on the budget website. My scheduled pickup time was 5 PM for the rental truck and auto trailer at a local Budget office. I called on the day of the pickup around 1 PM to inform the facility that I would be picking up around 5 pm. The facility informed me that the truck was available but that the reserved auto trailer was 30 miles away in Yulee Florida. The reason for the trailer not being available was because all of the local drivers were sick on the day of my rental and unable to pick up the auto trailer. I was informed that I would receive 50% off of my rental if I drove to pick up the auto trailer myself. I agreed.

I arrived to the budget rental facility to pick up the truck earlier than scheduled time given that I would need to drive greater than an hour round trip to pick up the second piece of reserved equipment offsite. At the time of checkout, I noticed that I only received 50% of the auto trailer which was originally $100. So, I saved $50 off the auto trailer rental only rather than the entire rental (which I was led to believe). I left the facility with the truck at 2:30 PM and arrived in Yulee with the gas guzzling truck around 3:30 PM.

I called customer service to let them know that there was a tremendous amount of gas used and time invested and the $50 was insufficient and inappropriate. Furthermore, when I arrived in Yulee, the local budget facility there had no idea that I was there to pick up the auto trailer, indicating that he received no call from the other facility and had already rented the equipment to another customer. After making several phone call and another 30 minutes, Budget in Yulee gave me the auto trailer and indicated that he would report the incident to his regional manager. Now it's 4 pm. I was advised to return the truck and auto trailer 72 hours later before 5 pm to drop off facility.

Upon arrival to the one way drop off Budget facility, we discovered that the place was close. We again called Budget (now completely disgusted) and the customer service reps stated that we were responsible for the truck and all equipment and should drive the trailer back home and return the following day. They stated that I could not leave the truck and trailer without being responsible for it. They also rudely stated (and by the way, the customer service was terrible, as they will hang up on you, are uncompromising and are not willing to compensate for anything) that I picked up the truck at 2pm and it should have been return 3 days later at 2 PM.

I explained that the only reason for early truck pickup was because the trailer was an hour away and I did not have all of the equipment at that time. It was not until the 1600th hour that I had my equipment. I was told that I would have to deal with it and take the key and bring the key back in the morning. I explained that the gas required in the truck was tremendous and I could not afford to drive the truck for another second. Further, initially the customer service rep attempted to have me drive to another location (so I wasted additional gas in the truck). I also informed Budget customer service that as a result of the facility being closed, the truck was full but not topped off. I still received a bill for $43.00 extra for having to "top off" the gas with 4 gallons. Economic damages of approximately $200, time damage which of unknown amount and heat exhaustion while talking to workers.

I rented an appliance dolly that was not with my rental. I had to hire an extra manpower to complete the move. I asked Budget to compensate me for the money I spent on help, since I had no dolly. I was hung up on two times by a rude CSR. They applied the cost of dolly back to my account, but told me they would provide no compensation for extra money, I had to pay loaders. I'm very angry with Budget. I won't be doing business with them anymore, and won't refer. I had to pay on extra manpower to help load the truck, since I was out a dolly. I would not have had to pay anyone else, if I would have had the appliance dolly I rented!

I made a reservation for renting a 16' truck from the above website, and called, per their instructions, the next day to confirm. When I arrived at Lou's Getty in Closter on 06/01/10 to pick up the truck, the owner said he had no truck available since the Thursday before. I called the Budget online about it, and they assured me I would not be charged since the truck was unavailable. Next day, I saw an unauthorized posting on my debit card for $50 from Budget. When I called customer service, she refused to call my son to verify the missing truck, refused to remove the unauthorized charge, and refused to let me speak to her supervisor. She then hung up. This is an unauthorized charge of $50 after the truck was not even available, and after I called their customer service number to advise them of the situation. Also, I lost two hours of moving since I had to scramble for another truck rental.

My Fiance reserved a rental truck online, May 15th, 2010. When we wen to get the truck, the place gave our truck to someone else. We needed to rent one so we decided to go elsewhere. As we were walking out, they were asked if our card was gonna be charged and the gentleman that was helping us said no. We ended up using U-haul instead of Budget, due to U-haul was the one that had an early truck the next day. When we returned home, we found a $50.00 charge on our account from Budget. We called and was told that we had to wait because it was still pending on our account. Today, it was posted and when we called, the lady told us it would take 7 - 14 days, which I think is **. It sure did not take 7-14 days for them to charge our account. First, they give our truck to someone else, then they say we won't have any charges and we did, and then the lady we spoke to on phone hangs up. Rude! The fact we have to wait to get our $50.00 refunded is damage enough.

My husband and I rented a moving truck and tow dolly through Budget. We made an online reservation for Monday, December 28, 2009. We received a message on Saturday, the 26th, that our truck and dolly would not be available first thing Monday morning, but we would receive a call once the equipment arrived.

On Monday, we then received our call; however, we were told that things would not be available until Tuesday afternoon. At this point, we were told that we would receive a discount for the inconvenience. I was given a number for the regional office and was told that we would get a discount of 15%. We started looking for another independent Budget dealer that could fill our reservation. I contacted the 800 number to have them find another location and also discussed the issue of compensation. I was told that they could not discuss compensation on an open contract. I was told that until I had the truck in my possession, they were unable to give specifics on discounts. We ultimately found another place to fill our reservation, but we would not get our truck until 4:30 that afternoon.

The employees at this location were actually driving out on their own to pick up trucks to help all their customers. Ultimately, we lost an entire day of loading the truck, but we finally had a truck. We called the 800 number once we had reached our final destination to discuss compensation, and we were then told that they could not discuss specifics until we returned the truck and dolly. We also verified with the employee that there would not be an after-hours charge at our specific drop location. They took the location number and told us there was no after-hours charge.

After we returned the vehicle, we called again; and this time, we were told that we would not receive any compensation. This employee also hung up the phone on my husband. Also, we found out that the drop location did in fact charge us an after-hours drop fee! Whenever we called the 800 number, no employee would give us an employee number or their extension, and they claimed there was no one above them to talk to. They claimed that everyone was at the same level and that we could talk to anyone about our issue, but there was no boss to talk to and no one in charge.

So I feel that they strung us along and lied to us, because they knew we were in a bind and needed the truck, and they couldn't be held accountable for anything they said. I have never had anything sent to collections before, so I do not know how this will impact me or my credit. I sent a copy of the letter American Express sent me regarding the resolution to the collection agency, but I do not know if this issue is now resolved or if Budget can or will use another agency.

I disputed the charge through American Express. I decided to dispute 15% of the total, because I was in fact given that figure by one person. The claim was initially denied, but I resubmitted with the name and extension of the person who told me 15% as well and the first name of the only other person who gave us their name and who had also told us we would get some sort of discount. The dispute was then resolved in my favor. I was told by American Express that Budget refused to cooperate and so they found in my favor.

Then, on Saturday, April 17, 2010, we received a letter from a collection agency regarding this disputed money. The letter stated that Budget claimed that they had contacted us several times regarding this money and we never responded. This is completely false. Budget never contacted us. American Express had been in contact with them during the dispute process. This is another instance of the company lying to people.

Ultimately, I want the corporate Budget punished, not the local independent dealer. As I stated above, the local dealer went above and beyond by sending employees out across the region to pick up vehicles for customers with reservations that were not being filled by the regional truck distribution center. Also, the employees who answer the phones at the 800 number repeatedly lied to us by leading us to believe that we would receive some sort of compensation.

I leased two trucks from N. Miami Avenue Location. The initial rental they promised a rate of $216 for 4 day rental.. When I returned for second rental.. They did not honour previous agreement. I was given a truck that had been obviously stranded with previous renter... covered in mud interior and exterior, the passenger door would not lock.. back latch rusted and difficult to secure, emergency cones throughout interior from previous mechanical breakdown, truck pushed against acceleration..and I saved countless gas receipts where the truck would not readily accept fuel and would not go past 1/16 tank.

I phoned budget they stated only one available to go out of town. When my child took ill and was hospitalised.. I contacted budget.. they gave option of drive back to original town and return truck to insure discounted20% RATE... this was not option with child/second driver in hospital.. we extended the days.. numerous orlando loacations and "claudio of landstreet rudely demanded I bring to another location. I complied dropped off shortly after closing that day. I was billed an addition $74 plus $1405 despite dennis of tulsa location made notes and told me to phone back after closing to get adjustment.

To date, I have spoken with manager Vanessa, tony in Miami, Dennis and Jeremy, and olivia in oklahoma. judith .. I NEED THIRD PARTY INTERVENTION TO INSURE BUDGET IS ACCOUNTABLE FOR THEIR AGREEMENT. I HAVE PHOTOS OF THE ORIGINAL STATE OF CAMERA, VIDEO OF THE GAS STREAMING OUT, ETC.

I made a reservation online with Budget Truck Rental on August 13, 2009. I called to confirm the reservation 24 hours before pick-up and was told by the woman at Valley Gas Inc. that there was no truck available and there was nothing she could do to help. Luckily the wonderful people at U-Haul found me a truck and I was able to move on time. Today 9/11/09 Budget Truck Rental debited 50.00 from my bank account. I called budget and spoke to Cynthia who told me she didn't know why this happened and there was no supervisor to speak to.

I rented a Budget Rental Truck online and was given a discount to buy it now and hold the reservation, everything was fine, except the air didn't work in the truck and I waited an hour for them to locate a Hand Truck that I ordeered too that they did not have on the property at all.

Anyway, the guy comes in and somehow squeezes another $8.23 cents in gas in that tank and considered it NOT FULL, even know the needle was burried on full. So they charged me a $38.00 fee for that anyway ended up charging my bank debit card $214.80 cents and I broght the truck back 14 hours early.

LESSON: DO NOT JUST DROP OFF THE TRUCK AND LEAVE, WAIT UNTIL THEY OK EVERYTHING AND CHARGE YOU, THAT GUY WOULD HAVE NEVER PULLED THAT CRAP ON ME IF I WAS THERE.

I rented a budget truck a week before my planned trip to Georgia. Budget had broken down the cost and said that if I put it on a debit or credit card no deposit of $150.00 would be charged. Well I show up with enough in my account for the quote given me plus state taxes or 306.00. The dealer ran my card three times and got a approval code from my bank for the first run. He ran 458.00. what a difference but was the deposit. after running the card 3 times he cleared my account. Budget said he didn't but they talked to the bank and they said he did.

Needless to say I left with a wiped out bank account and no truck. Their customer service said it would take them 48 hours to investigate as they showed no charge to my card. Needless to say the next morning I got a UHAUL. Everyone in the beginning I talked to at Budget were nice and helpful but when this unexplainable pb happened they were rude and uncaring. The same day I rented the uhaul my bank took the budget hold off my account and released the money themselves. The bad part. Budget is a recommended carrier by this bank. I rated them POOR.

No repsonse from Budget as of today. No apology no nothing. Sad. I will never use them again.

I believe it is unjust the way Budget Truck Rental has setup their reservation policy. Not only Budget Truck Rental does not guarantee the reservation you make with your credit card, they have a penalty against customers who don't show up (called $50 No Show charge) at the date and time specified in the reservation policy. Budget can ignore a reservation and yet require a $50 penalty charge for customers.

According to Budget, the reservation only guarantees the price in which the truck is rented for and not the actual truck. Budget fails to see that when there is no truck to rent, there will be no savings for the customers. Another words, their reservation is really a gimmick. I would rather pay a higher price for the truck with a guarantee that the truck will be available.

Simply said, if Budget does not guarantee a truck being reserved as it stated in their small print policy on truck reservation, then why should anyone even bother making the reservation? I think they are taking advantage of people and I personally will not rent from them till they change their policy. Please ask Budget to change their unfair reservation policy.

We rented a truck from Budget. First, the didn't have a truck for our reservation and sent us to another place. The truck they gave us was deplorable--banged and beat up everywhere. The guy who rented it to us gave us nothing - no return envelope which you need for 1 way rentals, no info whatsoever. I had to give hime the sheet back to mark damage because he had marked nothing. I thought he circled everything - apparently there was one he missed and we got charged - unbelievable.

Then we got charged an extra day because they wouldn't check our truck in. We returned it on Sat they checked it in and charged us on Mon. Remember, we had no knowledge of what to do. I had taken one of everything (fliers) when I left the original place - luckily one was the envelope thing to put in the drop box. We got home to a message that we didn't do it right and they wouldn't check it in. We were still en-route back to Redmond.

We feel they lied, they didn't keep our reservation, they cheated by not checking our truck in -- they are extrmemely dishonest and have untrained, uncaring help. [Cost] couple of hundred extra dollars

Recently my family rented a 26' Budget truck and a car dolly from Kokomo, In. We called about a week early to reserve the truck and was asked for a credit card number. We told the Budget Truck rental employee to NOT charge any fee on that particular credit card and that we would be using a different card to pay the $150 deposit with. He said he needed the card number for reservation purposes only and that the card would NOT be used for any other reason. After we picked up the truck and paid the $150 deposit we drove 2,500 miles from Indiana to California and unloaded the truck, we then filled it up with gas and took it back to Budget Truck rental.

We pulled in to the Budget Truck Rental store in Alhambra, CA and the manager comes out, opens the fuel tank lid and barks,I can't except this truck it isn't full of enough gas! We told him that we filled it until the fuel pump automatically shut off but he just shook his head and said, No, I can't take it. and turned around and walked back to his office. So we drove down to the gas station and tried to put more gas in the truck. In California, there are very strict fuel laws and one of them is that all the gas stations are required by law to have automatic shut off devices on the gas pumps. After trying to fill up the truck with gas but unable to due to the automatic shutoffs, we returned the truck and tried to explain to the Budget Truck manager our situation. He said we have to manipulate the pump to trick it into working in order to fill up the gas to his satisfaction or he would not accept the truck.

He refused to cooperate and told us to go somewhere else some 60 miles away. As you will see later I should have just left the truck and took the loss. I gave in and jumped back into this truck, went back to the gas station and tricked the pumps not to shut off by pulling them out the nozzle and pulling the automatic shutoff device with my hand so it would keep pumping. Here I am in 95 degree heat at noon with gas splashing out onto me and the ground trying to fill up this truck while putting myself and my family and everybody else within distance in danger of being burned alive by igniting fuel so I can get my $150 deposit back and make Budget Truck rental happy.

We pulled into the Budget Truck rental store again and they finally were satisfied by the fuel level. So, we went inside to get our deposit and the 2 clerks inside decided they wanted to do it their way and put the $150 deposit on the card that we used to reserve the truck with! Well, that card was maxed out because we used it for gas/food during the trip here. We were going to use the $150 deposit to eat with until my pension came in. I would be more than happy to join a class action lawsuit against Budget Truck Rental.

$150, family went hungry, mental anguish

I placed an order to rent a truck for one day for a local move. The confirmation I received clearly stated that the quoted price ($47.99) was for a rental until the next morning. When I went to pick up the truck I was told that it was a 'slot day' and that I could only have the truck for 6 hours (9 AM - 3 PM) and that if I wanted it overnight I had to pay twice. They also doubled the quoted deposit I paid (from $150 to $300).

They said that if I returned the truck after 3 PM I would lose my deposit and pay twice anyway and he stated that it would end up costing me around $600. This is after the original quoted price was $63.59 (plus insurance cost) with a $150.00 deposit. Though the fine print on the rental paper stated that they reserved the right to change the time/place of pickup and type of truck, it did not say anything about them increasing the price of the rental. They were doing the same thing to others in the store.

I was charged more than twice the rental charge that I was quoted when I rented the truck.

On 9/11/08, I entered into a one way (Georgia to Fort Lauderdale, FL) 5 day truck rental agreement with Budget Truck Rental (separate billing and payment from this dispute). Upon my arrival on 9/15/08 and subsequent unloading, I called Budget for information on the drop off location - Budget Truck Rental of Hollywood 3101 N. State Road 7 Hollywood, FL. 33021. I was told that the location had closed at 6:00 pm and that they had a drop box that I could use and that they were a corporate center. We left the house at approximately 9:00 pm and stopped along the way to top off the fuel tank. Upon my arrival at Budget Truck Rental of Hollywood, I parked the truck, locked the doors and dropped the key and documents into a drop box.

On Saturday 9/20/08 while on line I noticed an unauthorized debit on my card in the amount of $234.58 from Budget Truck Rental. I immediately called Customer Service and was told that the charge was due to the truck having been delivered two days late (in reality I delivered the truck 12 hours early) and disputed the charge. After several vexing calls thereafter to Budget's Franchise and Customer Service, I was only offered to meet me half way which I refused as I found this offer unacceptable. It seems that: I was mislead as to the drop box and corporate center status of the franchise location. A large 24' Diesel Budget Rental Truck (parked in front of a small building (this was not a corporate center as advised) on a nearly empty lot is not seen or processed by two Budget Franchise employees till two and a half days later.

It also turns out that the drop box I was advised to use does not exist? and the drop box I used belongs to another business in this small building and the key was not therefore made available till an employee from Title Loans decided to turn in the key to the Budget Franchise - two and a half days later on Thursday, September 18th, 2008. FYI, distance between the two businesses: one wall thickness!

It is my contention, that the events that have transpired are borderline fraudulent. At worse given the circumstances outlined, including the copy of the time, dated and addressed receipt, that my account should be credited of all charges.

$234.58 - sleepless nights - countless arguments with Budget over charges, overdraft fees fight with bank.

I called on 5/29 in regards to renting a 24' truck. An employee (Pablo) at the 2000 South Western location in Chicago said that he had one and I could come get it. I was relieved because I had tried 3 location before that one. I showed up with my father and we walked into the office and Pablo had me complete all the paperwork in his office trailer except the damage inspection report. He informed me that all vehicles are on a full tank of gas and that they must be returned on a full tank or I will be charged for filling it up.

After completing the paperwork, he then took me outside to the lot behind the trailer and unlocked the gate where the truck was kept. This was the only truck in the lot. We walked around the vehicle and he pointed on the dents and notated it on the paper. He had me sign the damage form and handed me the keys and asked if I needed to be guided out. I said yes, because this is the first time I've driven a truck this big. I got in and was really nervous but he guided me out and after pulling off the lot, I seen that the gas tank was just a little over a 1/4 of a tank. I called Pablo from my cell phone immediately and informed him that he had me sign for a full tank but there was only a 1/4 tank in there. He said Really?...I'm sorry I don't know how that happened. Don't worry about it, just let them know when you turn it in. I was leery of the situation and I asked was he sure. He said you'll be fine...have them call me if you have any problems, I'm always here.

I hung-up then called back again because I remembered that he forgot the hand truck. He was really apologetic and instructed me to come on back. My father and I came back and Pablo met us on the side with the hand truck. I asked if he could give me any paperwork to make sure I would be cool with the gas and he said, don't worry, you'll be okay. If they give you a hard time, just call me. We packed the truck and hit the road at about 4:30am the next morning. The ride was long but we made it to Atlanta at about 7:30pm on 5/30/08. We unloaded the truck the next day but we didn't finish until after close of business at the Destination Dealer. I wanted to just drop the truck off at the location but my intuition made me want to make sure we wouldn't have any issues with the gas.

Therefore, I waited until Monday at 2:45 (Est) to drop it off. I informed the dealer of the gas situation and they shook their head and said that they'll call the Dispatching Dealer but once you sign for it you're stuck. This let me know this is not an abnormal thing that happens. He said he would call back to Chicago. When he did, they said they didn't remember anything but they would check the paperwork. The guy on the phone also said that maybe it was his brother who rented it out. However, it sounded like Pablo because I was on the line. He came back and said he remembers the hand truck but nothing about the gas.

I became furious and still am. I called Customer Service and they weren't very helpful. They said if the Dispatching Dealer denies it, there's nothing they can do. ( I was speaking with Destiny). I was really upset and I asked to speak to a manager. She said she was transferring me, however, I was on hold so long that I ran out of minutes on my phone. Too make a long story short, they still charged me more than $100 in gas plus a $25 fee and they were not motivated at all about talking to their dishonest employee about it.

The stress over this situation is unmeasurable and cost me NSF fees to cover the charges that we beyond I expected. Damaged my whole families emotional state of being of moving to Atlanta because of the immediate hardship it brought surrounding the trip and extra charges.

I called Wethersfield Rental on May 8, 2008 who was the dispatching dealer for Budget Truck. My husband and I needed to rent a truck with a ramp for May 10, 2008, so we could pick up a piano in Rocky Hill, CT. Upon going there at 1:30 pm to pick it up, a truck with a lift gate was rented to us. We were not expecting a truck with lift gate but the dealer said that we should be delighted because it would be easier to load the piano on it.

When the dealer started it, it didn't start right up but he commented that diesels were slow in starting. He then stated that if we had any trouble with the truck that we should call the 800 customer service line as they were closing at 2:00 pm. At this point, my husband drove the truck to Lowes to pick up some boards and then met me in Rocky Hill. I had arranged for four strong men to help me move the piano. Two of them were paid by the hour and the other two were friends who were nice enough to help me for just a pizza dinner. After they spent approx 25 minutes moving the piano to the end of the condo's driveway, my husband tried to start the truck and it would not start. Everyone of the men took a try starting it. The battery was fine and the truck was trying to turn over but it would not start. After 30 minutes of trying to start the truck, my husband finally called the 800 number and was told someone would come out.

We waited for a repair vehicle to come for about 40 minutes. When the repairman arrived, he was able to start the truck within a minute. He then told my husband and my brother that he was going to write up the repair ticket to state that the idle should be reset as it may be set to low. We drove the truck back to the house and kept it running until the piano was unloaded as we were unsure if it would happen again. We returned the truck back to Wethersfield Rental around 6:30 pm.

Later that evening,while sitting having a pizza, my husband checked his cell phone messages and one was from Budget stating that since the truck started right up, we were responsible for the service call from A&M towing in East Hartford. When we called Budget Customer Service on 5/12/2008, they were RUDE and told us that proper operation of a lift gate truck means that it should be kept running while in use. We were NEVER told this.

When we asked for a supervisor, she was nice and promised a call back within 24 hours. Well, that didn't happen, so I ended up having to make a toll call to get her direct line. Upon reaching her, she was RUDE and said that it was OUR FAULT that the truck didn't start and that the only way she would stop the charges is if we could get A&M Garage to give them a new work order. We spoke to the garage twice and the repairman never called us back.

We are now out an additional $90 plus an extra $20 for the movers. I am not sure how much the toll call was. This is just crazy. If we had known that we were going to be charged, we would have called AAA. I will be disputed the charges with my credit card company.