These guys sell a bill of goods, then farm it out to disreputable companies. Although they have decent customer service, in that they actually answer the phone, once they subcontract out, they have no clue what is going on with your goods. They make promises they can't keep. And they do business with the worst moving company in the US, Best Price Moving and Storage.
Consumer Complaints & Reviews
I used a broker, which was my own fault. They subcontracted out to Best Price Moving and Storage. These guys are complete crooks. Once they had my belongings, they put everything in a warehouse for 22 days. When I started to ask questions, Mary hung up on me. When I called back, she sent me straight to a voicemail box. As there was no ring before it went to voicemail, I am sure this is where they send all customers who complain. The degenerate scum that work at this company play dumb, no matter who you talk to. If you talk to Mary, she will say she has no idea and it's up to dispatch. If you talk to Shannon, who is equally as worthless, she will say she needs to talk to Mary or dispatch.
Do not do business with these crooked, scamming, low life! The warehouse is in a disgusting neighborhood, which I only found out later. My goods are due to arrive. I have no clue when. But when they do, I am sure there will be items broken and/or missing. And when that happens, I will call the police and press charges on the driver.
I desperately need your help with a local moving company located in Chicago, Illinois. I've been scammed! I have never moved using a large moving company before. But since this company has picked up my items--even applied a bogus final charge to documents more than 24 hours before pickup--this increased final charge is clearly written on their documents provided on pick-up day. They have raised the Estimate/Final Charges more than three times or 200% over the original estimate; provided fraud Tere and Roaded Weight tickets; scheduled pick-up date was cancelled on the day but rescheduled for another day; my shipment items will most likely be lost and damaged; and guaranteed hostage of my items that are now in their custody and will be so until delivery.
The company I have a major complaint against is Best Price Moving and Storage, W. Mclean Ave/Unit B, Chicago, IL 60647; phone: (800) 720-4771 ext. **. Recently, I have relocated to Tempe, Arizona in November 2009. The original scheduled date for pick-up was Friday, July 16, 2010, but Best Price Moving called the day of and cancelled. Shannon in dispatch said that the truck could not get to Michigan in time. Even though this was a major inconvenience, Best Price Moving rescheduled and picked up all my belongings in Michigan on Saturday, July 16, 2010. Dispatch informed me that this cross-country move to Arizona would take between seven-10 business days for their truck to deliver my items.
After the move, the company never contacted me. So, three days later on Tuesday, July 20, 2010, I contacted them to have the number of boxes provided in the initial estimate adjusted so they can provide me the final adjusted charge to schedule delivery. Shannon in dispatch informed me that they "do not owe you any money--you owe us!" and demanded a whopping $6,079.24 within the next five-seven calendar days when the truck arrives for delivery.
The problem? The sales agent Tia provided me an original estimate for $4,000--a moderate weight for $2,394. I was told to make a 17% deposit but then told to wait. I knew the weight I had did not exceed 3,000 lbs--maximum. In November 2009, previous moving companies have come out to review my items in storage and provided written estimates. My items consisted of limited furniture and majority boxes/tubs. Tia then informed me to overestimate my belongings to get a high cost, higher than the already 4,000 lbs. She then re-worked the estimate and came up with a high cost of 7,000 lbs for a cost of $4,042. I was not happy because now I'm told that a double-over-estimate is required. Per Tia, the deposit of 17% from this estimate will be used toward the moving cost. Tia assured me that double-over-estimating is common--the higher deposit of $687.14 will be used toward all/most costs.
I'd paid the deposit. I was then promised and guaranteed after pick-up, the truck will be weighed and if the weight is under the estimated costs, she "guaranteed" the cost will be adjusted. "Most of our customers agree with this procedure to assist with cost at delivery. I guarantee there will be a price adjustment once we move your items," she said. "An adjustment that benefits me with a lower cost? Right?" I said. "Definitely," she said.
Since they have picked up my items on Saturday, July 17th, they are demanding the balance of $4,000. Currently, my items are being held within storage facility on their property for 30 days. At that time, they will be holding my life hostage with a $0.05 per pound of the total shipment if I don't have the balance available by August 16, 2010. I'd requested a copy of both the Tere and Roaded Weight tickets. I knew if the company followed the Interstate Commerce Commission (ICC) policies then the (empty) truck would have been weighed in Michigan at a local weigh station as close to the pick-up location as possible after the items were loaded for the Tere Weight. Then, the (filled) truck would again be weighed at a weigh station as close to the pick-up location for the Roaded Weight.
On Monday, July 26, 2010, I'd requested a copy of the these valuable weighed tickets after more than seven days of no communication from the company--not even the 50% deposit I never paid, nor was it requested. The ICC states that any reputable company should not increase their estimate/final charges by 10%.
By the end of the business day, two weight tickets were provided. This is the where another discrepancy appeared: both weigh tickets were dated for the next day, 24-hours later, at Best Price Moving personal weight station. Included was a statement for six boxes used on moving day with a total cost of $120. Ironically, the Bill of Lading that had additional weight and final charges of $6,079.24 was Friday, July 16, 2010, more than 24 hours before the actual pick-up date of Saturday, July 17th.
According to the Federal Motor Carrier Safety Administration (FMCSA) protectyourmove.gov, this company has scammed others before. Unfortunately, I did not discover this website sooner. I was very concerned if Best Price Moving would increase the Estimate/Final Charge due to my family name. My last name is very well known in Michigan with city council and the recent mayoral changes the last four years. I was told I might have a problem with possible Estimate/Final Charge increase more than 10% as indicated by the ICC. Please review the FMCSA website for data regarding Best Price Moving-- ICC/MC #321559.
I am a single mom who relocated to Arizona for employment. I have not lived on my own in over five years. Due to the declining economy in Michigan, for the last six years I was unemployed then underpaid but relocating to Arizona has provided me a brand new start. This is the first time in almost 20 years I could afford to actually pay my bills. This company has scammed me by committing fraud to obtain another $4,000 plus keep my items for their own personal shopping.
The best solution to fix these problems is for Best Price Moving to re-pack all items currently being held at their facility for delivery in Arizona; road weigh the truck with all [our] items at a local Weigh Station close to my Arizona home; deliver items to Tempe, Arizona; immediately return to the same Weigh Station to Tere Weigh the moving truck after delivery. Payment in full if the initial estimate of $4,000 was accurate or less if the weight was more than 1,000 but less than 4,000-- this estimate/final charge must be adjusted accordingly.
At this point, this is the only way to determine the Tere and Roaded Weight--without using Best Price Moving weight station. The company has proven discrepancies, fraud, financial extortion and over estimate/final charges. Quick! I desperately need your help in getting back my life. I've been scammed! I do not have an extra $4,000 to overpay for my items stated by this company.
Copies of this complaint were issued to Internal Revenue Service (IRS)-Fraud Dept, FTC Bureau of Consumer Protection, Attorney General of Chicago, Federal Bureau of Investigation-Fraud Dept, MSNBC, CNN, WGN, and numerous periodicals. The National Consumer Complaint Database (NCCDB) allows consumers to file complaints regarding household goods moving companies including brokers, carriers and freight forwarders. This system also allows HHG companies the ability to view the individual details of the complaints and to challenge duplicate or fraudulent complaints.
This complaint should go hand in hand with the one lodged against Nationwide Relocation Services because I am sure they have their hands in each other's pockets. This was the company the NRS had gotten to pick up my hhg for my cross country move. They arrived 2 hours late with a truck from enterprise rentals that I could have fit my whole apartment and storage unit into (a 26' box truck)- if they hadn't loaded 2 households before me. The driver told me that both of the other households had been underestimated so there was only about 415 cubic feet left in the truck and they wouldn't be able to take all of my things.
I was given an option for them to take what they could that evening (this was 6 pm) and they would make sure another truck came out the very next day (Friday) to pick up the rest. They also said that someone would call the next morning to let me know what the weight was of the items they were taking. Not one word about the need for a new contract or deposit, no indication that they were not qualified to represent the company in that way. I let them take the boxes that would fit into the truck. The next day, I waited (with another person who was going to help me clean the apartment once everything was out) for the second truck to show up - it never came.
When I called Best Price, all of the sudden the weight of the things that they took went up from 3000 lbs to 4500 lbs and that I would need a new contract and deposit for them to send another truck; I was also told that even if I did that it would be at least a week to 2 weeks before they could get someone out again. I called my husband (in Phoenix) and told him what they told me. When HE called them, they told him that there was no need for a new deposit but that there was not ruck available for 2 weeks.
When he called me back and told me that, I told him that if I needed anew contract I was going with someone local - which I eventually did. As of today's date (Feb 3) I STILL don't have the boxes they picked up, they are have been avoiding setting up a re-weigh according to my demand for a re-weigh of my items in front of me (one of my rights according to the Dept of Transportation) and are still demanding almost $1800 at delivery - money I don't have and can't get.
Economic: we have had to borrow from family, take out payday advances, and devote both my monthly Social Security Disability check and my husband's paycheck to hiring a second company to get our furniture delivered. Stress: my stress level has gone so high that my diabetes readings are going into the watch zone instead of being under control Physical Damage: at least one item has been broken because I herd it crash to the ground (a glass punchbowl)- since I don't have the boxes yet, I have no idea what else might be damaged or broken.
Was told move was scheduled between 12-2. Came home from running errands at 9am to movers sitting on my stoop. Carrier basically bullied me to do it then, even though I wasn't ready. Said they called ahead of time and they didn't. Came upstairs, did a quick glance and said I had 700 lbs of additional weight and said I needed to sign a contract, but could not provide additional cost or reasoning behind additional weight. (I had packed everything I had quoted and had not added anything). Carrier was really rude and bullying, and I asked why he was being mean. He said, what, should I apologize or something? and I said, You are being really rude and I don't understand. and he stormed out of my apartment and drove away.
Customer service and sales team keep telling me I need to go to each other for support, and both parties now assuming innocence and saying I told the carrier to go home, even though the carrier did not even fulfill their end of the move by not coming at the scheduled time. Carrier accusing me of trying to do a charge back and telling me I am not getting a refund.
refusal of deposit; loss of revenue because took time off work and will have to take off work again to do own moving. Had to drive from Minnesota (already living there) to Chicago and now have to do it again to move my own.
My husband and I recently moved from Indiana to Arizona. I found Best Price Moving out of Chicago, IL. When I first talked with the lady in the office, she assured me they had very few complaints filed against them and assured me my furniture would be delivered in a timely fashion because, "we always have 2-3 trucks delivering in that area every week." She also informed me there was a 5-15 day window in which they could deliver the furniture and assured me they delivered 7 days a week.
My husband and I drove out to Arizona on a Tuesday and new we would arrive on Thursday. The lady I spoke with in the office told me to put the delivery date down for that previous Monday and we would have no problem getting our furniture by Friday or Saturday, and at the latest Monday. On Thursday, I still had not heard from the company, so I called them. They informed me my furniture would not be delivered until the next Friday. We were really upset.
Then, when I called a week later to confirm the delivery date, I was told the truck that was delivering us broke down and it wouldn't leave until Sunday. Meanwhile, I was informed that even though they deliver 7 days a week, the 5-15 day window is business days only. We eventually got our furniture the following Monday, the 15th day, only to find out they lost our entertainment center. There were several items broken. The boxes looked terrible. When I called to find out where my entertainment center was a few days after they delivered our things, she told me they found it and would send it out on the next truck. However, she couldn't tell me when that would be, even though I was told there were 2-3 trucks coming this way each week. She said she would call me to let me know when it would be delivered.
Well, she never called and a week later, on a Sunday night, I got a call from the truck driver informing me he would be there on Monday to deliver the shelves. I never heard from the office and have tried to contact them about my frustrations, with no response. We also paid to have our furniture disassembled and reassembled. They definately disassembled it, but left our home without reassembling our furniture.
Please, I am warning you, do not use this company. There are other companies that will work to protect your belongings and make it worth the thousands of dollars spent to move your things! I work with a lady now who moved from Chicago recently and used the same moving company. She said she had things missing and her mother had things taken out of her suitcase. If you chose this company...good luck!
i made arrangements to move my mothers and some of my items from indianapolis to palm desert california last fall. they arrived six days after the date given me to arrive; only one man, the driver, was available for over an hour. almost every box had at least one item broken; multiple bookcases were destroyed; several boxes didn't arrive at all, with items such as bose radio, smoothie maker, one-of-a-kind knives, multiple boxes of kitchen items including food and spices. brass daybed was dinged and screws missing. craftmatic bed had no screws, bolts, etc that had been attached. nightstand missing to master bedroom set. glass in framed picture broken, costing $100 to replace the glass alone.
i figure i lost $2,000 between damages and loss of items, just that i know of right now. the cabinets and bookcases had to be trashed. i had to get a new headboard for the craftmatic since i had to get new nightstand to match; had to buy all new screws, bolts, etc to put bedding x2 back together. when i contacted the company they wanted pictures of the items-how do you take a picture of missing items? there are many other items broken, destroyed or missing, but i gave up trying to figure it all out. wish i could find the people that did this. i would find their homes and have at it to destroy some of their items and see how they feel!
I was initially told that it would take 5-7 days for my belongings to be shipped from Chicago to Portland. Seven days came and went, and my belongings did not arrive. Two more times I was given a date by which time my belongings would arrive. Each date came and went, and my belongings still did not arrive. All calls to the long distance manager (Aron) have gone unanswered. I have been given another datethis Sunday (8/26/01)by which time my belongings should arrive. It is now the Thursday before, and to my knowledge, my shipment has yet to leave Chicago. I cannot confirm this, however, because Aron still refuses to return any of my messages.
