Bekins Van Lines

While installing in my relocation apartment, they dropped the 3rd leg of the piano. I did not know Bekins had then made my $17,000 piano worthless. Bekins has not acted in good faith from the incident through the many email attempts and phone calls. Only an application asking for information that Bekins promised a copy of transaction that they do not provide as promised. I paid $3,000 for the move. I now, if possible for restoration, will pay another $2,000 to restore the Bekins lack of good faith. I want Bekins taken to make good faith!

What a nightmare! My family moved from Iowa to California. When we arrived in California to our new home in the Sierra Mont Foothills, it had been raining hard for a few days and raining really hard on the day Bekins was to unload our stuff. They were unable to get to our home due to the road leading to the house wasn't paved. They threatened to keep our stuff and charge us another $1,000.00 to hold it.

We were able to locate a storage unit for them to unload on. It was pouring down raining and 40 degrees. We were told that there would be two men provided by Benkins to off load our things. Only one showed up. My husband who just had knee replacement surgery and his brother were forced to help unload our things. I wasn't on site. We had several large antique pieces of furniture that were severely scratched and the veneer was tore off that my husband didn't notice when he signed the offloading 'OK' form with Bekins because of the circumstances with offloading. Cold, pouring rain and causing him severe pain to lift heavy objects.

I am sick over it all. Plus, the truck driver hit a nearby building and tore the expensive black, ornate gutters from the top of the building and didn't contact the owner of the building. We do have that on video tape thanks to my brother-in-law. He never contacted the owner of the building but I plan on doing so tomorrow and showing them the video tape.

The driver was rude to us from the time he arrived to pick our things up to when we had to help him offload. We had informed the driver on the drive out to California that my husband's mother was dying and so we were stressed over that and he showed no compassion at all when we were trying to hustle to find a storage unit so they wouldn't hijack out belongings. Don't ever use Bekins!

Bekins is holding my stuff (my whole life is in that truck). They lie about the delivery date, they never communicate any changes, they don't answer the phone or return calls, they hang up on you when you do reach someone. It has been almost a month since the first delivery date they promised. They don't know where my stuff is, they won't tell me. They are rude and obnoxious. If I don't see my stuff this week, I will get a lawyer. There is no way this is legal in America.

I chose Bekins because of the known name. What a huge mistake. They picked up my stuff on 2/27/12. I was told delivery would be 3/10. I received no communication and waited all day calling and calling only to be passed around. Finally, I spoke to someone saying it would be 3/15. I took a day off work, waited all day, still no communication. Finally, again I got a hold of someone who said it was delayed until 3/24. So far no communication.

I have three kids with no furniture, clothes, refrigeration, or anything else humans need to live. Finally, after countless attempts to get through to Bekins, some extremely rude ** said it was delayed until 3/29. Who the hell do these people think they are? Aren't there laws against this? I don't have any idea where my stuff is or if I will ever see it again. My whole life, pictures, tax records, clothes, furniture—everything is in the ** truck. I will definitely be consulting an attorney. Bekins, I seriously hope you are reading this! You are going down!

Bekins moved me from Las Vegas to Portland, OR. Bekins broke my $17,000 Kawai 6' Grand piano; made it worthless at a move. Bekins does not allow a claim by email or phone. It's time to take Bekins out of the middle class option.

They forged my name and did not give me an inventory list. They threatened me, did not deliver the merchandise to the correct state and stole many things but one that they did not even move which had a safe in it. They charged my credit card before delivery which was not the correct delivery. They told me if I did not accept what they were delivering, they would take it and sell it in a warehouse. I can't tell you how many times the driver told me to go ** myself. I have nothing left from my past. They forged my name on the papers and changed the price three or 4 times. I was promised by AmEx that I could plead my case with someone from the dispute department that they would be calling me.

Since I pay my bill before it comes in, they are always so nice. But this time, nobody called. I kept calling and they said sit tight and then this rude supervisor called back and said they are not acting to call me. I said but the U.S. Dept of Transportation said they were putting them out of business and this week, they went out of business. They told me for years it has been the worst company on record and if you had questions, you should call them. Too bad you lose. They never delivered the merchandise. Even though, it is not our problem.

The Bekins Moving company - It was a disaster. They forged my name. They threatened to sell my things in a warehouse and did not deliver the things to the correct state. They did not give me an inventory list. They stole a bureau with a safe in it that was not even moved out of my New York apartment. Nothing was delivered to the place it was supposed to go. I was told to go ** myself or they would sell the stuff and he threw my chandeliers on the lawn.

I reported this to the US Department of Transportation, and they said, "We know about them; we have been trying to put them out of business for years." Well, they succeeded. They were bought out by Wheaton after they got the money from my American Express. I pleaded with American Express not to pay them, and because I pay my bill before it comes in, they were very nice. The man, who first called and took the info, knew nobody from Bekins and had responded to me. And I was sitting with glass and boxes over my head. I said, "Can I throw the glass out and the boxes?" He said fine. 20 days later, Bekins called back and said, "Anything you throw out we won't cover."

I was pretty successful in my day, and I now have nothing left to show for it. And American Express which promised to allow me to plead my case with the Dispute Department wants me to pay for a job that was never done. And I have to hire people to redo and re-buy and have no memories from my past. I was upset about possibly losing my card, but someone said why when they don't protect you.

Bekins was assigned as part of a government contracted move. AF civilian. Damages were noted, assessed and a compensation settlement was agreed to on December 1, 2011. I was told initially it would take 30-45 days to receive the settlement payment. At 45 days I was told 60 days. At 60 days I was told they would request an expedited payment and that would be an additional 2 weeks. I followed up again with both the Bekins claims supervisor and the government QA office. Bekins told the QA office that they would send it out by the end of the week and Bekins would notify me.

One week later, still no check. I was told by the claims office that it was still in the accounts payable office. They are only allotted so much each week to pay out and she did not know when the claim would be paid. I guess as far as they (Bekins) are concerned, since the claim appears settled in the government DPS system, they do not care as their performance looks good. I have no real beef with the actual guys that picked up and delivered; they were on time and courteous. I expected damage; I did not expect to not be compensated once the amount was agreed upon. I will highly recommend that the SDDC and JPPSO drop whatever contract they have with Bekins unless they can perform satisfactorily through the entire process.

I hired Bekins to move me from Texas to Tennessee in November 2011. Move was a disaster from beginning to end. I moved the pack/load dates to accommodate Bekins, packers did not have enough boxes, loaders were late and could not complete job, money missing and they admit still having some of product that they will not return.

Dallas office is completely incompetent as I was promised return phone calls I never received. I have been dealing with corporate customer service but all they can tell is they will call someone (again they admit my property is in Atlanta). It has been two months now and I am completely at a loss as to what the problem is. They are either very incompetent or thieves. My Bill of Lading # is ** if they want to contact me.

They have a way of passing you off, so that no one takes ownership for any problem. First comes the salesman, who tells you how wonderful their company is. Next comes a packing team who packs fine china and English antiques in with garden tools. Then comes the MSS, Moving Specialty Services who destroyed $3000 exercise equipment and the only thing I cared about, my piano.

I have an exercise tower in my new home that I cannot use. It is missing "some bolts". Which bolts I don't know, but I'm afraid to use it. I have a baby grand piano that I promised to my 20 year old son. He's played on it since he was 4 years old..They did not use a piano lift to move it.They took the legs off and put it on its side and it cracked. I have made multiple attempts to contact them and there is no answer. Virtually every piece of furniture is scratched or broken.

Their driver was late, rude, and lazy. Three hours late picking up furniture and then fought for over an hour with security because he didn't want to pull his truck to the correct spot. Shipment was 4 days late being delivered and every day I was lied to as to where my items were. He then left with some of my items on his truck and was supposed to return them but did not. Fighting with Bekins is a hopeless case. I have a broken antique table, an armoire that is missing the two back pieces, most of the hardware for tables/stands that they disassembled are missing. Now they tell me that my shipment was 500 lbs. too light to qualify for a refund. Who knows what the weight of my shipment was. Did they include the items that he "missed" when unloading? I had the same problems as stated above about the stickers and those missing, etc.

I contracted with them because of their name and reputation. What a mistake. It started when they arrived and started inventorying and packing. They were going so fast I could not keep up to make sure things were getting documented properly. I also commented that I could not read their writing on the paperwork and was told it was just for documentation purposes and I didn't need to worry about it.

The next day they arrived with a temporary truck claiming the moving truck broke down. So they had to load my stuff, then un-load and re-load again onto a different truck. When my stuff was loaded they wanted me to sign all the paperwork that I couldn't read, I told them I couldn't read it and again they said it's not that important and to just sign it, they had to get going. So I was pressured and just signed it. The delivery was 6 days late beyond the scheduled delivery date. The driver claims his truck kept breaking down. This caused a major inconvenience not having my belongings as promised. Then as they are unloading, I told them to slow down so I could check off the numbers on the paperwork. Well, some stuff didn't make the trip and some stuff was broken. Oh but all your stuff should be here, please sign the paperwork that you can't read, we have to get going.

Now comes the filling out the claim forms. Oh, wait a minute you can't read the paperwork to figure out what is missing. Oh, and you need receipts for the 10 year old antique table that's missing. Oh, now that's going to be a problem. I could keep writing, but this move has been such a disaster that I just hope people will read these complaints and be very careful using Bekins for their move. You will be disappointed.

I was extremely unhappy with our experience moving from Chicago to Colorado with Bekins. We picked them because of their reputation. But then, we had numerous items lost and damaged in the move (they also packed for us). Numerous items, almost all belonging to our young children, were packed "loose" at the insistence of the packers and then simply disappeared during the move - bikes, skateboards, hobby horses, children's guitars, etc. It seemed clear that some mover had simply decided to take the items for his own kids or those of friends of his. Several other items were damaged due to incompetence with packing. Needless to say, our kids, already dealing with moving, were pretty unhappy to have a lot of their favorite things missing.

The worst part, though, was that Bekins refused to acknowledge or compensate us for any of the items, despite our claims, and despite our purchasing insurance. They claimed that the "value was unsupported" and that all the disappeared loose-pack items were not documented at delivery. The move was poorly done at every aspect, from the packers who ran out of stickers and insisted it wasn't an issue (and that many of these items needed to be "loose-pack" which they claimed was standard practice) to the incredibly slow movers. Not having any acknowledgment or apology or compensation from Bekins for the losses was the worst. I will consequently try to warn others about using this company in any forum I can find.

Bekins did a terrible job wrapping my brand new 55 inch flat screen TV. Upon delivery, the TV had stains all over the screen. The TV was working. But no matter what we tried, the stains never came off. Even the driver who delivered the furniture said that the TV was not like that when he saw it at our house (before the wrapping). We filed a claim since we did pay over $300 for insurance. The claims rep took almost a month to respond to our multiple emails and phone calls. Finally, she sent an estimator who just took a picture and jotted down the serial number. He did no inspection whatsoever. He then turned around and reported that this is a warranty issue and not insurance. Bekins damaged it. Therefore, the insurance should pay. Period. The claim was denied so we're in the process of appealing. Whatever you do, do not hire Bekins.

I hired A & W Transfer & Storage--the Amarillo, Texas affiliate of Bekins Van Lines--to move my one-bedroom apartment from Amarillo to Austin, Texas. Upon delivery in Austin, two items were missing: a "small box" that contained my Xbox 360, and my desk chair. I contacted the company, which said that my chair was still in its warehouse. The Xbox was missing, and I presume it was stolen. I got a police report on the Xbox. I filled out a claim form, but the company was indifferent about sending my chair to me.

I didn't get a positive response about my chair until after I filed a complaint with the Better Business Bureau. A few days after contacting the BBB, I contacted the company again and was told that my chair was being shipped via UPS and I'd get a check for the missing Xbox. It had now been more than 30 days since the chair was reported missing and about 25 days since I filed a claim on the chair and Xbox.

A & W Transfer & Storage sent a check to me a few days later. It was for only $30, but to its credit. I did not pay for the full insurance coverage, but only because I trusted the company to hold up its end of the contract. The chair arrived the same day as the check, but the chair was broken. In fairness, I cannot fault the company because it could have been damaged by UPS.

But A & W Transfer & Storage was not helpful in getting my items back to me. One was lost, presumably stolen, and the other was simply held in the company's warehouse for more than 30 days. The claim also was held for about 25 days. No action was taken by the company until after I filed a complaint with the BBB.

We booked a cross country move with Bekins Van Lines through Action(Denny **) moving company out of Spokane, WA. We did hire the movers to pack for us. We initially were told it would take 3 days to pack and load our things. The lead mover, Richard **, told us they could finish packing and load us on the second day and that that would be more convenient for them and we agreed.Upon loading that day, an entire shelving unit was mishandled and crushed in our driveway. We had them move our items directly into a private storage unit in Elmhurst, IL and my husband and I inspected everything as it came off the truck.

Multiple items and boxes were not inventoried, badly packed(mattress not boxed or wrapped with stain from a leaking kitchen box, glass with no paper, etc) and/or broken. I filed my insurance claim(for over $6000) and became very frustrated when I couldn't get a hold of anyone and never got an apology about what a horrible job they had done and still have not heard what the settlement is. On top of the damaged items we are missing a Canon SLR camera(with kids pictures on it ) with accessories, laptop computer and Oakley sunglasses. We picked Bekins because of their great reputation and are frustrated and saddened over our losses and a bit angry over the lack of customer service. I am still waiting to hear back from Vera **, our claims adjuster who never answers the phone or answered an email sent on Monday. If moving across the country with two young kids, dog and cat wasn't stressful enough this definitely helped out.

We would like to be properly compensated for our damaged and lost goods. What is most upsetting is losing photos of my children that were on our camera. Sure, some of our (expensive) furniture still functions but it is now chipped, stained, dented or scratched. Above all, how about some customer service or an apology? Not only were we inconvenienced with our damages and losses, I've had to waste so much time on submitting claims and following up with a phone number that puts you straight on hold. Now, they are threatening to deny my missing items claim because I didn't submit documentation from the time of delivery. I feel robbed and fooled!

Bekins was definitely the worst moving experience of my life. I provided them an almost exact weight of my items and they quoted based on a computer generated weight which I stated several times that it was not the actual weight and was 300 lbs less. I decided to go ahead with them as they had been in the business for "120+" years. They came to pick up my stuff and stated it was 1000 lbs more. Then when they weighed the items, they stated it was 600+ lbs more. The price I was quoted was so much lower than what I had to pay.

The drivers asked for a tip upon pickup! There was NO customer service, no class, inaccurate quoting of price. The worst experience I have EVER had with movers. Please do not go with Bekins!

I had the worst experience with Bekins. Everything started on May 16 2011 when we decided to hire them to move our stuff from Delaware to Texas. While they were packing, I noticed that they were doing a really nasty job and were very unprofessional. I had a 2-room apartment, and not too much stuff; and it took them 8 hours to do their work.They demanded for tips and for us to get them water and a break. When they were supposed to deliver my belongings, I noticed that they had someone else's things in the same truck; and they were mixing my things with other people's.

I started opening every box and noticed that some of my stuff where missing; it was strange that it was a new coach purse worth $500, a pair of Paris Hilton shoes worth $170, a Tommy Hilfiger baby cap worth $ 50 -- probably more. I called to let them know my things were missing. Joe was so rude and mean to me and said that it makes no sense that only these things were missing; and that I needed to write a letter stating everything that was missing. We also had damages in our furniture, dining table, Christmas tree, and so many other things. They haven't answered my letters or calls. It's been almost 2 months. Please, I need advice on what to do. I would like to sue, but I don't know if it's a good idea or not, since they are protected by law. I need some advice please.

Warning to anyone remotely considering using Beckens Moving or Experienced Van Lines in New York!

I made the move from NY to VA in November. Modest move of a one-bedroom apartment. All of my belongings to be loaded and moved were in a relatively small 10x10 storage unit in Long Island. I had no idea who to hire, so I did a search online and filled out online forms to figure out my estimate. Suddenly I had over a dozen moving companies calling me wanting my business. You will surely experience this as well. The fastest to the phone was Joe at Beckens Moving. These guys are quick to spring into action and promise you the sun and the moon for a cheap cost.

What went wrong and why you should go elsewhere: I was assured of guaranteed delivery (which I paid an additional $450 for) by a certain time. They were late and did not fulfill this. Upon inquiring about getting a refund for this wasted money, I have yet to hear back from them after repeated calls and emails. By the way, they were also late in picking up as well. Rip-off! Irreparable damage was done to my dining room set, wooden bookshelves, couch and other items. You have to go out of your way and go through a whole ** of a lot to submit a claim--not even sure if I am receiving any refund as the entire process is painfully slow.

Beckens sends you elsewhere for this anyway and passes the buck to others. I was given an estimate of about $1500. Now I did have some more boxes than I had initially estimated, but the whole move cost me over $3200! For a one-bedroom apartment! I know full homes that were moved for less than this! You get three Russian guys who speak broken English that come to the site and rip you off, trying to explain to you why the price was escalating. And they are already there...you have your plans set at this point...you are screwed and at their mercy at this point.

Let me repeat, $3200 to move a 10x10 unit of space when I was quoted $1500. Listen, I was suckered as I am sure others have been here. The BBB rates them a C- and they will dismiss this entirely and try to explain to you why this is absurd and that they guarantee and stand by their work and costs. Nonsense. I lost my money already. I requested that they look over the prices and be given a refund of some kind. They were not having any of this. They got what they wanted. So fine. I lost big time. But if I can get just one person (at the least) to read this and not hire Beckens Moving Company (NY) or Experienced Van Lines (as they are the same company), then I win and can sleep better at night knowing they suckered one less consumer.

Beckens Moving & Experienced Van Lines (the whole partnership is sketchy) will be poor communicators after they get your money. Do not hire them! You can even call or email me and I'd be more than happy to explain in more detail for you. Anything I need to do to keep them from ripping off someone else. They talk a good game to get the job and sound cordial and honest and professional. Don't be suckered. Email or call me. Look elsewhere for a BB company rated much higher. Thank you--and happy moving!

The government hired Bekins to supply my wife and myself with "quality moving service", and we are extremely disappointed in the service that we have received this far! The original delivery date was 12/06/10. Today's date is the 12/14/10 and we still don't have any of our household goods. Now Bekins representatives has contacted my wife or myself about what the delay was that prevented us from receiving our household goods on time. We contacted Bekins at 11:40 am on 12/06/10, at that time we were informed that there would be a delay, but we would receive our shipment no later then 12/14/10. I requested the driver's telephone number and he informed us that he would be here in Chicago on 12/16/10, this matter is completely unacceptable, especially during the holiday.

We've spend over $10,000 to move to Chicago. To arrive and be forced to spend even more due to unexpected delays, this is unsatisfactory. I spoke with customer service earlier in the week and I was informed that Bekins would only cover $125.00 per day. We had no choice but to stay in our new home without furniture, cold weather cloths nor cooking supplies because the average hotel plus food would've ran us over $125.00 a day.

As of today, December 15, 2010, Bekins Van broke down for the 2nd time and we're unable to receive our delivery for tomorrow Thursday, Dec. 16 as promised. People read this. Trust me. I'm angry! Do not use Bekins! It's the worst moving company I've ever experienced. I'm praying that those ** did not steal any of our belongings!

I was given a quote for the commute of my belongings from a storage in California to my new home in Texas. For two bedrooms worth of stuff, the quote I was given was $1600 max, $1300 minimum. I was okay with that. When Bekins picked up my things, they claimed the new quote changed to $2400. That was not what my contract was for nor was that amount in my budget. So, I called them and told them to hold my things there at their location in Buena Park, CA. I will be out there for the holidays in a couple of weeks and I will pick them up and take them to Texas by U-Haul myself.

They then told me the charge to get my belongings from them would be $813. Basically, they picked up two bedrooms worth of belongings and took them 30 minutes away to their location. I understand the estimated $100 charge for packing and handling. I asked several supervisors by phone, why such an excessive charge. No one could give me a reasonable answer. Apparently there are several charges that would make a 30 minute trip cost $800. I was certain Bekins was a reliable company. I was wrong.

We contracted for a national move to Florida from San Diego, CA with Bekins. They gave us a binding quote. We paid the admin fee to Bekins and signed the contract. They subcontracted work to Serenity who came to our house. Serenity picked up work in a rental truck and proceeded to tell us the work was much larger and would cost more. They did not honor the Bekins deal. Then they stated they needed to come back and pick up the rest of the stuff, did a week later. The original contract was for $2,500 and the job to not cost over $10,000. We paid half upfront. They did not communicate the move to FL and since they subcontract and want full trucks, the first shipment showed up and was half of our stuff. The missing boxes were 9 and we were told it would be sent on the next shipment.

Over two months later and several calls, our stuff showed up in Florida. We were told the driver got arrested in route (not told why) and we were told Serenity went out of business (and restart under new name?). When the goods arrived by some shady driver and his help, he got at home depot that day. It was clear not all our stuff was there. I have pictures I took from inside the truck before it was unloaded. Boxes all smashed and opened, goods all opened and over 30 boxes missing. China, silver, crystal, shoes, purses, etc. all gone. Over $20,000. We refused to sing the bill of lading and after a long and aggressive yelling match, the driver went off with half the money requested. We are now looking at pursuing criminal and civil charges. This company is ran by thieves and gypsies, and needs to be shut down now. My wife is so upset. All her family heirlooms, shoes are gone. They can not be replaced.

I hired Bekins for my interstate move on the basis of their reputation and their in-person visit by their salesman. To get my business, they agreed to my critical move-out and delivery dates, but their promises were false. Bekins picked up my furniture on June 22, and I had been promised a strict delivery window at the destination between June 27 and July 5. I had even offered to move up the pick-up date if needed to make certain the delivery date could be met, but was told it was unnecessary. After pick-up, however, the local office became unreachable until 3 days later, when I was informed that scheduling was "uncertain".

During the next few days, the phone either went to unanswered voicemail or was answered by someone in the loading dock who had no idea how to answer my call. On June 30, I was then called by customer service at Bekins Corporate to learn that my delivery was "delayed" due to "business demand". In other words, my shipment had become less important than other business they had accepted. No delivery date commitment was given, other than that it would be delayed by 1-2 weeks. At this time, Bekins Corporate attempted to placate me by stating that I was eligible for a delay "penalty" of $125 per day, plus living and meal expenses during the delay.

This also turned out to be false. It turns out that Bekins will only compensate up to $125 per day of actual living expenses, and nothing else beyond that due to their own incompetence or delay. In the end, Bekins delivered my furniture 11 days late, and their "late penalty" of $125 per day did not even come close to making up the actual costs due to their delay. I recommend that anyone considering a move avoid Bekins at all costs.

I hired Bekins Moving & Storage to move me from NJ to FL ,and pack me. The nightmare began when they sent a company to pack and load me, named Experienced Moving & Storage. They more than doubled my initial quote, then held my furniture and belongings hostage for a month, and made me pay them before they delivered it. When it was delivered, there was a great deal of damage to my furniture & personal belongings that they packed, and charged me for packing. I sent them pictures, and submitted a claim.

They offered me a settlement of $171, including a damaged window, which they broke in my house that cost me $117 to replace. These people are rip off artists, and need to be held accountable. They refused a certified letter I sent them to respond to their offer. Can you help? I just want my furniture, and my belongings to be repaired or replaced.

I hired this moving company to move us from Plano, TX to Melbourne, FL. I contacted them in August and told them I needed my things on Sept. 7. I also told them I needed the correct price because my husband's company needed time to cut us a check. She said it would be around $5900. I told her to go high because I wanted no surprises. She went $6900 but said there was no way it would be that high because our things were in a storage unit and we couldn't have that much weight in there. Well, it came out at $8400 after they did the weight. They didn't get back to us right away and it was Labor day weekend, so we had to rush to get our check or they were not going to give us our things.

How could you be that far off on the price. I never will use them again! When we moved from Indiana to Yuma it was only $4300 and we have about the same amount of stuff.

I am writing this complaint as a result of the poor and unprofessional service that I have received with this company. When I initially booked with them, I made them aware that I had a budget of $1500.00 and that State of NJ was paying for my move due to domestic violence. I explained this information to Esther and gave her my item listing and the original quote on K278774 was for $1174.00 and after it was said and done the price went up to $2520.00 because I had to re pack stuff b/c of either how the picked up the containers and cracked them or b/c some the items packaging was unacceptable, so the item count went up and I had to leave stuff that was in my original estimate. Not to mention that the truck they used was a 24ft budget rental truck, the movers came before calling, their shirts had Experienced Van lines and they started before I got there.

I began emailing and calling Esther at Beckens to get this issue resolved on August 16,2010. And she stated that she would get back to me with a resolution and if one couldn't be made that I would need to change my delivery date.

According to the movers on the date of the move and after speaking with Doreen at Experienced Van lines, I was told my items could not be delivered without an address and that this information needed to be provided before the delivery could be made. On Wednesday, August 17, 2010, Doreen called stating that a delivery address was needed and I told her that I would call her back on the 18th with an address but I needed the delivery date changed and she said ok.

I called on the 18th and provided the information and requested a change in delivery date for Sept 11, 2010. I thought this was done after I made my request. On Saturday, Aug 21, 2010, Josef from Experienced Van lines calls at 8:34 PM to tell me that he was in Georgia and would deliver my items on Aug 22, 2010 after 9 am. I explained to him that I spoke with Doreen and gave her my address and changed the delivery date and he said that his paperwork reflected no change and that he told them not to load it because it had no delivery address.

John called me on Sunday morning the 22nd, stating that we had an issue and I told him yes because I had requested the change of delivery date and he said that Doreen has nothing to do with dispatch and that my items were already sent which I believe to be a lie due to my conversation with the driver. Anyway he proceeded to tell me that my items would be placed in storage near Columbus, Ga and I would be responsible for picking up my items by renting a truck myself. This is unacceptable! I called Doreen to clarify our conversation and she said I was correct that the date was changed and the address was entered.

As she was placing me on hold I over heard her and someone discussing my items being sent without having a delivery address and then I was transferred to John again and he then said, the items would be placed in a storage unit in Columbus for 20 days and that they would not re deliver and when I asked how am I suppose to pay your company he said by putting money in our Bank of America account. I then asked where am I suppose to get this information and would it be emailed to me and he said it will be sent.

Now my questions to you are: Is this how business is conducted with your company? I checked the quote and I am allowed 30 days free storage with re-delivery upon request am I not? Is it policy to put monies for balances in a Bank of America account? Who is in charge of follow up on long distance moves? There was definitely a break down in communication somewhere and not on my part. I need for my items to be re delivered on the date requested at no cost to me and if that cannot be done and I have to arrange this myself and financial adjustment will need to be made as soon as possible! This move is becoming more of a horror show by the day and I will be filing a Better Business Bureau Complaint and with any other agency that facilitate my complaints.

I then had to call Esther on August 23,2010 in regards to my email and she stated that she had forwarded my issues to the general manager and to Jon. I received a call from a some lady that was trying to make me pay for re-delivery and trying to offer me some type of discount I refused and told her that I would be still filing complaints against that company for fraudulent and deceptive practices and for them bullying and threatening people with the loss of their belongings.

Bekins Movers are liars, cheats, and I would never use them again. If you want your merchandise destroyed feel free to use them. I am putting up my own website to try and draw attention to the crooks that they are. If you write me I'll be happy to send you photos of all the damage they caused me as well as call you back and speak with you. Over $15,000 of damages and now I'll be needing an attorney to try and collect.

I am writing in hopes that you can help. My husband and I used Bekins Boyer Rosene, North Ellis Street, Bensenville, IL 60106-1115 to move us from IL to Tx. They came out and gave us a quote and we had a contract.

The moving day came, June 30, 2010, and they arrived. The driver was rude and very unprofessional from the start. We had used a different Bekins in FL and had a good experience. On June 30, 2010 after loading part of our home, they informed us that they could not do another thing unless we agreed to pay an additional $1800. We went back and forth. They stated the box count was off when in essence they estimated too low and they had someone else's items on the truck which had overflow.

We went back and forth with the Boyer Rosene Office and they dropped it down to around $1300 additional. Under duress, my husband agreed to that as they had part of our home loaded. It was a holiday weekend, we had to be out of our home in IL and into TX. They sent a second truck as they had misjudged and stated that truck would be here Tuesday, July 13, 2010. It never came and no one ever called or contacted us to let us know anything about it. My husband finally reached the CEO of Boyer Rosene and our items are still in IL with no firm date of arrival. The owner basically told my husband that they bid the job too cheap and that he would "walk"from the business and we could just come get our items.

I am asking for your help. We have not been done correctly and after looking up reviews of Boyer-Rosene, this type of behavior seems to be a pattern with them. This is terrible business practice and we trusted the name Bekins and we have been taken advantage of. I have a dear friend in network television who, after hearing the story, wants to do a segment on this. I am hoping we can get this resolved without doing that. They can not hold your items and make you "pay ransom" for them. Our quote was $5590 and they now say it's $6887 and we have never gotten the rest of our household.

This week I went online and wrote a review for Boyer-Rosene about the non-delivery of my household and non-communication. Today we heard from the owner and their attorney saying they could get us our items on Monday if we signed their "legal document" which basically releases them from a liability in regards to this move. So we got our own attorney and once again they continue to hold our items hostage. We have already had to purchase items for our home that we needed that are on that truck and we also have missed work time dealing with this and the emotional stress has been huge.

I am writing in hopes that you can help. My husband and I used Bekins Boyer Rosene, Bensenville, IL to move us from IL to TX. They came out and gave us a quote and we had a contract. The moving day came June 30, 2010 and they arrived. The driver was rude and very unprofessional from the start. We had used a different Bekins in FL and had a good experience.

On June 30, 2010, after loading part of our home, they informed us that they could not do another thing unless we agreed to pay an additional $1800. We went back and forth. They stated the box count was off when in essence they estimated too low and they had someone else's items on the truck who had overflow. We went back and forth with the Boyer Rosene office and they dropped it down to around $1300 additional. Under duress, my husband agreed to that as they had part of our home loaded. It was a holiday weekend.

We had to be out of our home in IL and into TX. They sent a second truck as they had misjudged and stated that truck would be here yesterday. It never came and no one ever called or contacted us to let us know anything about it. My husband finally reached the CEO of Boyer Rosene and our items are still in IL with no firm date of arrival. The owner basically told my husband that they bid the job too cheap and that he would "walk" from the business and we could just come get our items.

We have not been done correctly and after looking up reviews of Boyer-Rosene this type of behavior seems to be a pattern with them. This is terrible business practice and we trusted the name Bekins and we have been taken advantage of. I have a dear friend in network television who after hearing the story wants to do a segment on this. I am hoping we can get this resolved without doing that. They can not hold your items and make you "pay ransom" for them.

I was very dissatisfied with the quality of service and the lack of professionalism exhibited by Bekins. We recently moved with Bekins Sarasota in late March from Florida to New Jersey. We selected Bekins as a reputable, trusted mover and we could not have been more wrong. We met with Steve ** on 2/16 and a few days later confirmed our move for 3/23 with a target delivery date of 3/26 and guaranteed for the 29th. Movers arrived with two men to pack an entire two-floor townhome, taking over 8 hours. Driver told us there was no way he would be in NJ on March 26th as he had a prior commitment! And yet the office consistently reassured us we were on target for the 26th. We placed a call on the 25th to Steve to find out what was happening and he never returned the call, although he was quick to respond prior to our signing the contract.

Needless to say the 26th came and went as did the 29th. We had to place calls to Bekins rather than Bekins proactively contacting us. We did not receive delivery until the 31st! And once again, just two men to unpack. It seems the third man was at the wrong address without a cell phone; he showed up three to four hours later.

Additionally, I was told my credit card would not be charged until delivery was made. I learned my card was charged on the 26th even though they knew delivery would not be made that day nor the 29th. I disputed the charge through Discover but was unsuccessful in obtaining a discount or even an acknowledgement that there were problems. Yes, the price was competitive but we would have gladly paid more to another company that was professional, honest and trustworthy. Again, be forewarned.

I purchased furniture from JC Penny and they use Bekins, at least in the Buffalo NY area. I live 5 minutes from work. My request, both delivery attempts was simple, please call me about one hour before delivery. My sofa sectional was supposed to be delivered 4/29/2010, but was never delivered. Today, 5/6/2010, Bekins was supposed to re-deliver my sectional along with my second furniture order between 3-7pm.

The Bekins delivery personnel showed at around 8:45pm, never called first as requested. The driver called, as I was opening the lobby door to let them in. The 2 young men complained the sofa would never fit into the elevator. I guess it upset them when I got my tape measure and showed the sofa sectional would fit. Then they made an excuse that to maneuver the sofa would take more room. I showed them I could remove the ceiling tiles and cross frames in the elevator and give almost 20inches more room. Considering the sofa was a week late and this day they were an hour and 45 minutes late, they could have waited 3-5 minutes for me to remove the ceiling tiles. The Bekins people claimed they already called the office and were told to come back another time.

Later, another resident of the apartment building told me his moving company had to take his sofa up the steps. I did not think of the steps and the large stairwell at the moment, they are movers after all and it was not like I needed them to sprint upstairs with it. But, since they were reluctant to even let me measure the sofa and never took it off the truck to see if it would fit, the stairs would not have been a likely option anyhow. It appeared to me, these guys were done for the day before they arrived, and were looking for any excuse to avoid doing their job. Well, I am cancelling the furniture from JC Penny and hopefully Penney's will not pay Bekins, since they did not even try to deliver anything.

Consequence is that I still have an apartment with no furniture, except for a couple of chairs I carried in myself and a bed delivered last November. JC Penny will loose me as a furniture customer due to their dealing with Bekins, a delivery company, that does not deliver.

The driver, Vic, arrived at 9:25 AM on March 10, 2010. The first word out of his mouth was, "does all this go? You have too much glass. I won't be responsible for the glass". I replied that Sean, the salesman, said that the movers would wrap them in moving blankets, which I agreed to. He griped and complained for about 10 minutes. I told him that if he did not want to move me, he could leave, and I would have to get another moving company. He said it's not a problem. 2 hours later, he started to complain that he could not get me moved in. He estimated time, and said he would require more time and of course money. I told him I could not afford to pay more. I was widowed 1 year ago. It didn't matter to him.

I called the salesman to complain, and ask for a new driver, which I was told this driver was their best. This went on all day. My son showed up and asked him what the problem was, and he asked my son if he wanted to waste more time, that he could do that. My son told him to stay by the truck while he called Bekins's main office, which did nothing at all. My sis called the police, and they said they would come out if we called them again. I then called the salesman, and he came out and babysit the driver, made him stay in the truck at the new house, and the men unloaded the furniture.

What a mess! I was distraught by that time, and had a hard time directing where to put things, although the boxes were labeled for where they were to go, as soon as the salesman left, the driver came off the truck and used my bathroom without asking, and then said to me, 'well, looks like you got moved for the estimate". I did not respond. I have broken crystal designer pieces, ruined $2,000 buffet, with wood chipped off. This was a move from **. Do not use Bekins. There is a lot moire to this horror story! I lost about $4,000.00 to $5,000.00.

Before choosing a moving company, I carefully researched three that seemed to be dependable, trustworthy, affordable and considerate of the customer's time. I decided to go with Bekins rather than the other two places I got estimates. The reason was that the job was treated like a local move (which typically ranges between $200-$300). In speaking with you, Ruben, I was impressed on how simple the process would be, how organized it sounded and the motivation the actual movers had to get the job done in a reasonable amount of time. However, my moving experience with Bekins on Saturday, December 12, 2009 was not satisfactory for a number of reasons.

The reasons are: At 2:15, I contacted the main number to inquire where the movers were as it was after 2PM. The person who answered the phone was neither customer friendly nor helpful. He did advise me that the movers had a window of 2-4PM. I asked him if he could call them to determine their estimated time of arrival and call me back. He said he would do so. However, I never heard from him. At 4:20PM, I received a call from Fernando. He said they were an hour away. At 5:51PM, I called Fernando to find out how far they were from my home. He told me 10 minutes away.

At 6:12PM, Fernando called to tell me they arrived and to open the gate to our complex. I told him that I didn't live in a gated community, but the next complex over. Since I did not see them arrive in the next few minutes, I walked all the way over to the next complex and flagged them how to get to my place. These movers were over 2 hours late beyond the window I was told that they had. I showed Fernando what needed to be moved. He advised me of a $35 charge for my dresser mirror and a $10 for another item.

I said okay. At the end of loading the truck, I reminded Fernando about the plants and grill on the patio. He said that he didn't have anymore room in the truck. I'm not clear how 13 boxes and the furniture I described to you on the phone could not all fit on the truck. In fact, they had to strap a mattress and bedspring to the back of the truck in the pouring rain.

We arrived at the new place around 10PM. They told me that they couldn't double park. I informed them had they been here during the window, there was plenty of parking at that time. I suggested the back alley. They then complained about the cars being in the way. I told them I had no other solutions. When I went back inside the place, Fernando asked me to complete paperwork again. He had filled in the time that they were to finish as the final time (he wrote 12:00AM). I asked him why he was filling in the time now when they didn't know. He said he estimated the time of completion based on how long it took them to load it. I told him I didn't agree with this practice and Fernando stood there smiling waiting me to sign it anyways. In the end, they finished at 11:40PM, not 12AM as he wrote down.

After signing the documents, Fernando showed me the final bill to be $903.07. I inquired how come the final charges are three times the quote (which he had possession of as well). He then explained the following: It took 3 men 2.5 hours to load the truck ($210) and 2.5 hours to unload (another $210). This pricing is very different from the conversation I had with you on the phone. You estimated 3 hours for the move and assured me that these movers were motivated because they would want to continue with the next job. That was not the case with my experience. They moved extremely slow for a customer who had boxed up everything for them. Three men had to break down 2 beds and shrink-wrap a desk, small bath cabinet, a dresser, couch, loveseat, 2 dining chairs and a small round dining table. There was some furniture they never wrapped. I also learned that the men had 5 jobs that day and mine was the last job. What motivation and energy did they have to complete my job in a timely manner?

I was charged double drive time which cost $84. On my estimate, you quoted me $46.20 as the charge was for double miles. Why was there a difference in the cost at time of the job? Additionally, I was charged 1 hour (another $84) for their drive from San Ramon to Sacramento. Would you please point out in the estimate where you stipulated this charge? Furthermore, I was charged $315.07 in packaging materials. This amount is higher than the estimate in the total. While I understood the $35 charge for my dresser mirror and a $10 for another item, it certainly doesn't total $300 worth. Would you please tell me where this is listed in the quote you provided me?

After Fernando went over these charges, I advised him that I would discuss this further with you because my final costs were three times the amount of the estimate. Fernando then told me I had to pay in cash. I told him that if I was being charged what was estimated, I could pay in cash. I could pay in credit card or check. He said that I could only pay in cash. I told him I don't have that amount of money on hand. He told me to go to an ATM. I told him that I was not going to an ATM nor did I even know where one was at this time of the night in a new neighborhood. I reiterated the two options of credit card or check. He then said he would need to call and see if anyone was at the office to run the credit card number.

In the meantime, the two other men were standing around waiting and not unloading the truck. This behavior made me, as a customer, feel as if Bekins was holding my belongings hostage until a payment was made. This is very poor customer service. Additionally, when we talked, there was no stipulation that I had to pay in cash. You did advise me that if I paid in cash, I could get a discount. Why was this arrangement different at the time of delivery? Fernando then called his office and asked me to talk on the phone with the same person I spoke to. I gave him my credit card number and provided him with some of the concerns I had about the whole experience. I also told him that I would be following up with you with my concerns of unfair treatment.

Once I got off the phone and completed the payment process, the men began to unload the truck. They did re-assemble the 2 beds, dresser and dining table as well as removed shrink wrap from only the couch and loveseat (to re-assemble the legs). Therefore, this didn't take them 2.5 hours and Fernando did nothing to correct the charge. After assessing and accounting for all my things, I found two things wrong. One of the boards on my dresser that allows a drawer to slide in and out on is broken and missing. I now have to hire a contractor to repair my dresser. The other item is a shelf in a small bath cabinet. I saw the shelf sitting on the floor of my old place, but somehow it never made it to my new place. I contacted the place where I purchased this item and it is no longer available. Therefore, I will need to see if this contractor can also make me a shelf and stain it to match the rest of the cabinet. These same items were moved from Chicago to California without anything getting broken or lost.

After moving only 12 miles away, how could these items get damaged and/or lost? I am requesting the following from Bekins: I would like answers to my questions. I would like Bekins to charge me for what was stipulated in the estimate. More specifically, 3 hours of move time (had I been the first job of the day, I would guess that it would have taken them this long). Travel time of $46.20 (the address didn't change in the quote, I still moved to the same place). No charges for materials. This was not listed in the estimate. No charge for their travel time from San Ramon to my place in Carmichael. This was also not listed on the estimate. I didn't receive anything.

We interviewed several companies for our move from SLC to NH. We chose Bekins because they claimed to have excellent customer service and their rate "seemed" fair. We paid for full load and u-load at two locations and additional insurance of $150,000. I was flying into SLC the morning of the move and when I landed I had a voicemail from the person I had supervising the first move that said Bekins showed up with no help and the driver "misunderstood" and thought it was for a pickup only. So, "my person" had his own employees help to load the truck and also used his own packing materials and blankets.

By the time I go there, Bekins had one guy that had just arrived to load. He then went to the second location, had his "help" leave and my person at the second location loaded the truck. After the truck was en route, I received a phone call from "Fred" at Sugarhouse Moving and he wanted me to authorize additional money for the movers to unload. I, of course, said not a chance. A Bekins rep. came to both locations prior to the move and was well aware of the total shipment. He then proceeded to tell me that they would only place the contents in the garage and if I wanted them to bring them inside then I would have to pay extra. I'm sorry, isn't that called a "freight" company?

I told him that I paid for full service (load and unload) and that it would be absurd for me to pay for that if I just had to move all the items inside myself, not to mention, the garage would not hold the contents. I still had not received a contract (only emails about the cost and a promise to forward the contract; I still don't have a contract). The driver showed up, they loaded the contents inside. In the process several items were damaged, he damaged my neighbor's property. I have been back and forth with Sugarhouse (Bekins) asking them for the contract, how to file a claim and they are telling me that I owe them more money for the "loaders".

They also told me that I can't file a claim until I pay them more money. I got a bill from the person I hired to be there to watch them load for "his workers" and a bill for the 300 blankets that Bekins used from him and never returned. I have finally received a "collection" notice for $119.98 from Bekins. I paid them $6,853 already. When I called Sugarhouse, they said that they are not responsible for the driver taking the blankets and not having help. They said I would have to contact him. They also said they contacted Bekins corporate regarding my neighbor's property. My neighbor has received nothing. This all took place In November. Bekins should be shut down.

My move from Las Vegas should have been a simple one. The packers did a great job, but when it came to delivery time and costs (COD vs my contract), they were all over the place, making changes, not doing what they were supposed to do. They left two things on the truck and it took me one week to get them. They still owe me $60.51. It's a nightmare dealing with them. Do not use them. I am owed money.

Everything that I packed was intact, except for one painting that the placed the wrong way. Almost every piece of my furniture was damaged and their insurance company is giving me a very hard time. They don't want to pay up. Bekins promoted "FREE Replacement value" but the are not sticking by that. the movers were very nice but lazy and not competent. none of my furniture was blanket wrapped when taken down stairs. My glass cffee table was not crated as it was supposed to be.

We selected Bekins based on their name and their sales person's sales pitch. We were appalled by the age of some of their movers. I almost felt bad to see them work that way. The end result of using them, however, was that some of furniture was damaged. They responded to our claim by telling us "Tough Luck". It the madness of the last stages of the unloading, we signed a document (one of many shoved in our face) that freed them from any liability. I even try to call and write a letter to their local president. I was not given the courtesy of a response. I now spend most evenings looking at the 20" deep gash in my $3,000 quarter-sawn oak coffee table. Thanks, Bekins. I'm really amazed at your lack of consideration. I will never use you again, and will pass my dissatisfaction to anyone that will listen.

Damaged goods include my computer desk that they took apart and now I have left over parts from when the put it back together and broken drawer and ledge holding monitor. Dirty white sofa and chair. Mover dropped computer box and now my computer won't boot up (Lynn said I would have to prove that they were at fault for any damages). Doesn't the fact that they did the moving count for something?

In moving from California to Florida, I contracted with Bekins to leave a partial shipment with my daughter in Corpus Christi, TX. I paid an additional $850 for this service. When the truck arrived in Corpus, they said some of the items were too far back in the truck. The driver, Andrew C, refused to unload, but said the problem would be taken care of in Florida. When the shipment arrived, the Texas items were found, clearly marked for their destination. Even though I asked about the misdirected items, Mr. C told me to sign the receipt, saying that Customer Care would take care of the problem. I contacted Care on September 19, 29, and October 6, and was told each time that Bekins would have the items picked up by UPS. On Oct. 7 they notified me that because I had signed the sheets, there was no recourse for my problem. Since I had paid an additional $431 for a "no excuse" move, I felt they had taken advantage of me and had misrepresented their services.

I was even very nice to the movers as it was a bit emotional for me to move--I had to sell my house because I couldn't afford the payments anymore, and I mentioned this to them, yet they still stole from me. I contacted Bekins, but I haven't heard back. I will never use Bekins again.

When the delivery arrived in NJ, the Driver told us to come to the truck to see my belongings, I was aghast at how the truck was packed and the damages that ensued. Bekins has the recorded documents of all the specific items of damage.

We contacted our furniture repair company, we have used them for 50 years and they do the highest quality work. They do repairs all over the USA.
He provided us with an estimate for all the damages and we gave him a deposit of $4,320.00 that is almost the amount of the move. The total cost for all the repairs is $8,640.00. Bekins at first offered me around $850.00, which we declined immediatly. They then sent a check for $4,954.00, which we also returned. They called me on 9/5/09 that this was their final offer, take it or leave it. This furniture that is so badly damaged is almost antiques, they will be so devalued with the needed repairs, that was suppose to be my childrens and grand-childrens inheritances. Now they will be worthless. What can we do to be reimbursed for the moves cost, repair of all damaged furniture, and the fact that we can not use her furniture due to these damages.

I am a 90 year young independent women who Bekins thinks they can swindle and not reimburse, because they think they will outlast me, they will not, and if they do my children and grand children will continue the fight.

My family moved to West Virginia and after getting estimates from many different moving companies, Bekins seemed to be the most helpful and we anticipated little problems. The sales person was very friendly and promised to take care of us. As anyone who moved knows, moving is a big stress on a family, sometimes more than others. My daughter, who packed all of her belongings for college anticipated having them two weeks before she went, as promised by Bekins delivery date.

The sales representative told our family that it would only take one day to pack all of our stuff. He estimated all of our belongings and told us that, seeing as my mother would be coming with us, it would be no problem to go to where she was living and pack her stuff along with ours. The first loading day proved the sales representative's words to be false. The driver of the Bekins van came up to me and told me there was no way they could pack all of our stuff in one day because the crew he had did not know what they were doing. They barely got anything done for a job that was supposed to be completed. When trying to load our refrigerator they underestimated its size and therefore it would not fit through our door. Instead of measuring it before they moved it they were attempting to disassemble the door on the stairs. The driver told us that he would try and get a whole new crew for the next day and that they would be done by noon.

Day 2 arrives and the movers were excellent. They were trying to pick up the slack of the previous days work in less than half the amount of time. The closing of our house was supposed to be on this day but, before the buyers signed the papers they wanted a final walk through of the house to make sure moving didn't damage anything, perfectly understandable.

Well, noon rolls around and our movers are still not out of the house because they were so far behind from the day before. The buyers of our house were breathing down our backs having the cable company coming at eleven and then their moving truck coming at two because the house was supposed to be theirs that day. The movers, therefor, had to take all of our stuff out of the house and put it on the driveway in order for the new owners to unload their stuff into the house.

Finally at three o'clock we were all set, however, the driver informed us that there would be no way they could fit any of my mom's stuff into this van. The driver called his boss and she told us that we had a lot of bulky items. Bulky items are not our issue! We had the guy come and estimate it and he said that it would be perfectly fine and my mother's items would fit. We even sold some of our bulky items so there should have been even more room! They said they could pick her stuff up in three days but, we were moving the next day!

Luckily there was another truck loading in a nearby city that could stop at my mom's around six but her stuff would not be with ours as planned. They arrived at my mom's and being told it would only take an hour she waited with them. My 84 year old mother stood for over three hours waiting for the packers who were excellent packing all of her stuff. The driver told her if someone would have called him earlier they would have gone over sooner. Finally all our stuff was packed, but, our troubles did not end there.

We arrive in West Virginia under the impression that we would be moving into our house in 5 or so days. Bekins told us our stuff would be coming in seven, ok. Then we were called and told later that our items would be at least two days late and had an estimated arrival time of nine to fifteen days. On the sixth day we recieve all these urgent calls from Bekins but, seeing as we get little service in our apartment had trouble receiving these messages. Finally my daughter answers the phone while my husband and I are out and relay's a message from the sales representative that the movers where coming with our stuff and they needed an address.

It was late when we received this message so I called them at eight o'clock the next morning anticipating our stuff to be there within at least two days. I left a message when no one answered. We get a call at four o'clock in the afternoon from the sales representative saying our stuff was in West Virginia and they didn't have an address. He had no idea about any of our problems and blamed us for not telling him we couldn't move into our house.

We told him from the begining that we would possibly need to store our items. The sales rep said that was no problem. With the truck already in West Virginia two days early they tell us there is no storage place there that they deal with. Out of all our options the best was to take our stuff back to Chicago and store it with them so as if anything happens they would deal with it.

My daughters college material and belongings were on the truck that is today on its way back to chicago. I told the sales rep about all our problems and everything their company did to inconvenience us and asked him what they would do for us. He said, quote, "If you're thinking that you are going to get compensated, that is not going to happen. The only thing I can do for you is apologize."

So now we must pay for storage in Illinois and wait until we get our house in order for the movers to drive back to West Virginia and unload our belongings. Everything that could have gone wrong with our moving company did, and that company was Bekins.

In June 2004, my family moved from Orange County, CA to Cherokee County, GA. We chose Bekins to help us because in CA they promised to take care of our possessions, arrive in GA on time, and help us setup our new home with care. The CA Bekins employees were very good except for one. This particular employee was rude and obnoxious. Once the van was in Georgia, the entire process broke down. The van was SEVEN DAYS LATE IN ARRIVING! Bekins had a record of the van being delivered to Evans & Evans Moving & Storage in La Grange, Georgia. In reality, the van was delivered to Sykes Moving & Storage and, for all intent and purpose, was held hostage by a dispatcher.

This man lied to my wife on several occasions about the mechanical condition of the van and the supposed only tractor he had to deliver it. He also repeated lied to my Bekins sales rep in CA. The driver that delivered the van was arrogant and uncooperative, and the crew paid no attention to which room the boxes were labeled for. They piled heavy boxes on top of one another and as a result broke some of our belongings. This "crew" was nothing more than day-laborers that Sykes hired the day of delivery. They had utterly no experience in the moving business.

Moving a family across the nation is stressful enough without having the moving company compound the anxiety and fear that a family endures. My move cost over $12,000. I formally requested Bekins corporate in Hillside, IL, refund half the amount as compensation for such disastrous performance. The senior vice president at the time refused and made utterly no effort to preserve Bekins' reputation or make any corrections to the situation. This Bekins corporate officer responded by insisting that my situation was an "unfortunate and occasional" experience that Bekins had no control over.

I gave my business to Bekins on the condition that my furniture would be delivered no later than July 17th. I am starting a new job in Seattle on July 20th. Sales person Alain ** wrote the delivery date in the contract as July 16-17 and also assured me that the delivery would be made no later than the 17th of July.

My furniture was picked up on July 1st. On July 14, by coincidence, I found out that my delivery dates were changed to July 18-20 without my knowledge. I have talked to the sales person Alain ** and director of Customer Care Teresa ** and explained to them once more that any delivery after the 17th would force me to cancel some very important personal plans and that I am also starting a new job on July 20th. I told them that this is breach of contract. Alain's response was "** happens. I am sure this was not the first time you were inconvenienced. Have you not ever had your flight canceled?" Teresa talked to the driver and found out that the truck left FL late (for reasons she would not explain to me) and they just moved my delivery date to fit Bekins' schedule. She was sorry but could do nothing about it.

This company also ignores my requests to receive a copy of the document showing the actual weight of my goods and the document called the rights and responsibilities. Although I was provided with a bill of lading number, no bill of lading document was provided either.

After doing a bit of research, we contacted several moving companies that were "recommended" via the State of California's reputable mover's website. After receiving quotes, we chose Bekins as their "not to exceed quote" was the most reasonable to move our household to Hawaii from Napa, CA. Their quote was "not to exceed $5,144.00". They came and packed up our household on 18 June 2009 and we got all of the necessary paperwork showing that we have a total of 163 items. After not hearing from them for some time, we had to contact them to find out what the final cost was going to be. It seems that the initial estimate was not including an overseas shipping charge and that we now have 180 pieces. The final amount is going to be $6,900.00 and of course, they are not going to ship our items until we pay.

The contact person is hemming and hawing about the reasons why he never included this overseas shipping charge and other incidental charges. The fiscal damage to all of this will be an extra $1,800, which we really cannot afford, plus all of our belongings are now stuck at a warehouse awaiting shipping until this matter is resolved.

On 8/7/08, the household was picked up in Cary, Illinois for move to Woodburn, Oregon. On 8/12- 8/15, it was to be delivered to Woodburn. We booked airline tickets for my husband to come out and help me unpack. But on 8/12, I received call to say the furniture hadn't even left Illinois. And I didn't know the load would be delivered as they couldn't find a driver. Then we were told a driver did pick up the load but quit halfway after taking the load.

On 8/18, we were told the load was in Portland and would deliver on Thursday. Then on 8/21, the load arrived in Woodburn at 8:30 am. One of the crew was surprised that the load was not sealed as all loads are to be sealed at destination before leaving. He gave me his dispatcher's name and told me to call him to ask.

My husband called, and the dispatcher was not cooperative at all. The dispatcher called the person who told me this and was told not to talk to me about this delivery. On the bill of loading, the receiver added "Take camera!" I questioned this and was told they didn't know why that was written. When they opened the truck, one of the crew said this whole load shifted and started taking pictures. When I questioned why they were taking so many pictures, I was told because their dispatcher said to make sure they document everything on this load. I then asked for a copy of all the pictures and was told they couldn't let me take the disc and upload the pictures on the computer because they have confidential pictures on the camera.

I then called the Bekins agent we signed with and let her know we were having more trouble with this load. My husband was at the Cary house when the load was being loaded, and he knew what was loaded when. The first thing he questioned about was the Oak Fireplace Mantel. He wanted to know if it made it ok, as our furniture was in the back of this trailer for 2 weeks in the hot and humid weather of the summer. The Oak Mantel was one of the last pieces of furniture put on the truck. When the load was delivered this piece was in the middle of the load. The crew was taking so many pictures as they were unloading that I didn't realize how many they really took. I called the company and requested that I get a copy of those pictures. I was told they really weren't supposed to, but she would send them to me. I received the pictures and sent them to the Bekins agent in Illinois.

The crew was also put out that I wanted the furniture put back together. They complained that they still had another move to do, and already, this took longer than they expected. There were boxes that were to go in my daughter's room and were put in the garage. I asked when there were going to put them upstairs. I was told don't worry, they would bring them up when they were finished. This never happened. I also told them several times not to block the emergency turn off valve for the water or the circuit breaker box in the garage. When we were going through the end of the move I said that they blocked it and I couldn't get to it. I was told "Sorry, I guess the other guys didn't listen."

Then on 8/22, I smelled mold in the family room and in my daughter's. I called the Bekins agent in Illinois, and they told me I would have to contact someone to have them come out. On 8/23, an adjuster came to the house. He looked at the mess I was left with and told me as I was unpacking to take pictures of the damage and include it in my claim. I asked if he needed to see it, and he said no, because the damage was excessive and the boxes were so badly damaged and the pictures I take would be fine. He said he couldn't smell the mold, but he didn't have a good sense of smell.

On 8/29, I bought another airline ticket for my husband to come out and help me, as I couldn't walk anywhere around the house or move the furniture, as it was too heavy for me. My husband got the house back together and started more of the unpacking. He only had 1 day to get as much done as possible. He was able to get the garage back to where you could walk through it and even was able to put the car back into it. All this was done with what was in there and stacking it neatly. On 10/8, my husband had all moved out to Oregon. He thoroughly surveyed everything for the claim, so it was accurate. He had to take apart furniture, as it wasn't properly put together.

This is the letter I wrote to the insurance company Bekins recommended we insured our household goods with. This was a joke. The main item we had on the high valuation form wasn't covered, because they don't cover furniture that is warped. What furniture won't warp in a trailer that is over 100 degrees for two weeks? Also, press board furniture is not covered at all. I don't know many households that don't have press board furniture. After Six and Givings paid out what they would pay out, I then had to contact Bekins for the damaged items that were not covered with Six and Givings. Bekins immediately denied the claim.

I wrote a dispute letter to Bekins. I called a few weeks later to make sure it was received. I was dealing with Vera. I asked to speak to her and was told to just leave her a voice mail. When I asked to speak to her supervisor, Vera then became available to speak to me. I have had to give so much documentation to show my claim was valid, which I did. The broker from Bekins in Illinois actually has been the most helpful throughout this whole process. But the claims department has not been. This move took place in August 2008, and we are still fighting. The whole load shifted, as we indicated by the pictures; and still, we are fighting with them.

They put nicks in the walls and broke two knobs off of the organ which we never put in a claim for but they refuse to refund the money. They said our pounds was over but I told them we had a paper showing not to exceed $4684.71. They went through the house and ended up taking things that we didn't want in fact had to go get things off they had taken.

On February 13, 2009 a letter was received in the mail from Bekins Moving Company informing myself that I will be getting a check in the mail. Called the customer service claims department spoke with Katrina and she stated that it will be arriving in 10 days on or about February 26,2009. No check was received. I called on March 4,2009 to follow up and spoke with Veronica and she stated that the check had not been mailed out and told me that she spoke with Katrina and they will release the check for the second time and it will take 10 days to receive.

I waited 10 days still no check. I called once more on March 18, 2009 and spoke with Katheline she then stated that she was aware that i spoke with someone 2 weeks ago and that their account department was backed up in work. Then she proceeded to state that she will contact the account department to release the funds. I asked if there was any way that I could get this direct deposit or priority mail. She said she couldn't process direct deposit but would be willing to speak to her supervisor to get this check rushed priority.

I called on March 19,2009 to speak with a supervisor. Katheline took the call and proceeded to inform me that their account department was behind in work and that she said it will take 10 days for me to receive the check. I then asked to speak with a supervisor and she said she wouldn't allow me to speak with her but that she will have her call me. I gave her my number and asked what supervisors name was she said Penny.

I can respect the fact that they have been overworked but the issue I have is that it took them over six months to finally determine my furniture was damaged. And I wouldn't have been upset if they infromed me that I wouldn't be receiving a check for about 3 months. The fact of the matter is the customer service agents' gave me the runaround and straight up lied about the check ever being mailed out. This is very unprofessional and I don't know how these individuals stay employed.

on 1-7-2009 I did a contract with michael to meet me at my storage to look at my items to move, all my items were packed, but my mirror to my dresser and my boxsprings and mattress, he stated he would have them bring used boxes and not charge me, not so they charged me $553.17 and the packers stated they packed 31 boxes, not true all my boxes were put in storage by charles anderson on 6-13-2008. the name on the boxes were Aloha moving services, they were used boxes with other people names on them with orange tags, bekins were red. also they charged for stuff that I felt I shouls not have had to pay

I get social security disibalties because I am %100 disable and I am a senior, items were missing broken, they open one crate and took the can food out,were did they pack it. I am out of at least $1,500. shame on bekin, when they get your items you have to pay or pay more later to get your stuff

on 1-7-2009, I did a agrement to have my furniture pick up by bekin on 1-9-2009, I was told it would be about $2.828.86 that was just a non binding estiment, later I was told because I had 5,900 lbs it would be $3,396, I got a call and was told it would be 3,773,86, I had tom pay it because they had all my furniture, and I am disable and all I get is social security, mr, hospkins told me one price and I had to pay another, also I call them no one will call me back, I had a trash can full with can goods 30 cans, because they do not sale the items here, the can was tape up, when I got it, there was no food and the top was in the can, also I did not get my glass shelf that goes to my china cabinet, I call and was told some one would call me back no one did, do you no how I did not eat for 5mos to save money to get my items and not to have all of your stuff. I was sent a invoice for over $8.000 to have them still cheat me and charge me for insurance,emergancy fuel almost $200 to pack my bed and almost $400 for mirrows, that is crazy, I was told that my price would be less than $3,300, because I should get a military and senior discount.

The number of screw ups with Bekins would fill a book. First the movers (who were not professional but perhaps day labor) walked off the job when they saw how much was to be moved. It took most of the day for them to find two young guys who were also not pro's. When they got there, the driver said they did not have time to itemize each box as they got such a late start. We agreed (stupidly) because we also had a deadline to meet at the end of the move. It took all day for them to load and they had at least a partial truck left. They said they would be at the house at 8am the next morning to finish loading a new truck.

We were hostages at that point. Our house cleaners were canceled and I would have to clean after they left by myself. They did not show up at 8am, or 9, or 10, or 11am and we were panicking. It was the weekend so no one answered at the office! Finally someone showed up about 12:30pm and they finished. I hurriedly cleaned because I had to be across the country at the destination to meet the first truck that had left the day before! I could not do a great cleaning job and that bothered me but what else could I do.

When we got to our destination, all went ok with the second truck to arrive within the week. There was no quicker delivery because it was not a full load and even though it was their mistake, they were going to wait until they had a more full load. I had my chairs on the first truck and all my lamps and tables on the second...etc, so it was a difficult week. I noticed some goods were not on the first truck but assumed they would be on the second. NOT so. I called Bekins and they basically said prove it. How do you prove something is Not delivered? Their own man said he did not have time to itemize the boxes.

I offered my copy of the list but it would do no good since it just said the number of boxes etc. I got no where even with a detailed description of the missing paintings. Their attorney said again prove they were not delivered. I could not because of their mistakes from the start. An unorganized and unprofessional group who had little customer service and nothing from the company to try to help with the situation. I was left to just feel bitter about the whole experience and wonder who has my paintings and mirrors now. Did Bekins sell them? Who knows but I know they didn't try to help me find them and they didn't care they had lost them.

I lost about a $1000 worth of art and mirrors with no recourse.

I contracted this company to move my household goods from florida to ct. the packers sent were boys - in their teens - and were being trained while packing my goods! needless to say, they did not do a good job. many of my breakables were not wrapped in any paper and very heavy items were placed on top of much lighter items - they were smashed to pieces! my son's ipod was stolen right off the counter in our kitchen when they were delivering the boxes. one of the unloaders happened to mention that he was a friend of the driver! he wasn't even employed by bekins - do they just pick up people off the street!

i had several boxes lost - i believe they were taken as they were full of cd's, silverware and lladro figures. i also had pictures removed from their frames, shoved back into the frame and destroyed. there was no reason that the photos were to be removed from the frames - i was told they were looking for either money or drugs! i could go on and on, but the bottom line is that this company is not reputable at all and i DO NOT recommend them.

I paid $8,500 for this move and i claimed over $3,000 in loss and damages. they sent an incompetent by the name of d. mckim to survey the damage and he said that some of the items were probably broken before bekins came to box them - they were not and if they were, why weren't they so noted on the packing form that bekins fills out while boxing! even the people they send to so call help you are incompetents!

Thank you for publishing the complaint I sent last week. Today when I returned to my house, there was a large Fed Ex box on my front porch. It's return address was that of the Bekins driver who was in charge of my move and the person I suspected of stealing the safe. It was shipped to me from him from the state of Pennsylvania, not Florida, where the move originated. I moved to Tennessee. No reference to Bekins is on the box. There was no paperwork with the box.

When I opened the box, the safe was still sealed but it had obvious marks where someone had attempted to pry off the back of it, and there were also scratches around the hinges on the front. And I've still never talked to anyone from Bekins except ladies who work in the office at the corporate office. The local person I dealt with (Carol) was an agent which I found out is different than an employee of Bekins--the middleman, I guess. No one has even called me back about my complaint. Move your valuable things yourself! Don't trust these companies to hire honest people and make sure you have full insurance coverage on valuable with someone.

Emotional wear and tear over this, and a definite level of discomfort about the driver and the fact he knows where I live, went through my personal things and stole from me!

The driver was rude and aggressive to me when my furniture was delivered Also personal things of an intimate nature had been gone through and some of my items were left in my MAILBOX! But upon unpacking I discovered that a Sentry home safe I owned and was clearly listed on the inventory was missing. I do not believe this was an accident that the item of most potential value was lost.

From the conduct of the driver, I'm sure the safe was stolen. After phone calls to Bekins AND filing a police report for insurance (ALTHOUGH MOST ITEMS WEREN'T INSURED) I filed a report to the Better Business Burea. The day after I did that, Bekins called me to tell me that had SUDDENLY found the safe and had it in their warehouse. Since that time, I haven't been able to get them to make arrangements to ship it back to me.

They wanted the driver to return it to me (from Florida to Tennessee!) which was not satisfactory to me at all. This man had already been intimidating and threatening to me and not someone I wanted any contact with. I'e had some phone response frm the Bekins corporate office but haven't had my property returned to me. There were also more normal house items missing i.s. vaccuum cleaner, artists easel, etc.

The safe contained alot of jewelry. The most expensive item was a men's Baume Mercier 18k watch valued at $10,000. It was not insured since my husband is deceased and it wasn't worn by anyone. There were family jewelry items such as a diamond ring that belonged to my great grandmother valued at around $2000. I would estimate the contents totaled around $25,000.

Also there were letters to me from my daughter and other family keepsakes of non monetary value. I am deeply, deeply saddened by this loss. I've spent hours trying to pursue the return of the safe and dealing with insurance before Bekins told me the safe had been in their possession all the time. The mental strain of an interstate move plus theft of this nature is significant.

I recently moved into a house and needed my beds. I called and spoke with Erma, we went over the packing slip that I had together with her copy. I requested half of the crates (the ones with the beds listed). when the crates were delivered, there were no beds and some boxes had two and three tags on one box. When I called and inquired about what items were in the crate, from my packing slip, I was told that the packing slips don't mean nothing because they packed the crates according to what space they could put something in.

I have no bed to sleep on and at this time I cannot afford to have the entire shipment delivered.

I hired Bekins to move all of my stuff including my car from Florida to Utah. I paid for the 100K insurance with no deductible. I made a call and showed the driver all of the damages I could see the same day of delivery but was told by corporate I had to file a claim in writing and that it couldn't be done over the phone. I wanted to make sure I got everything in the claim so I quickly un packed and found even more items. I have calculated over 30K in damages and my car is not part of that amount. The only thing I got lucky about was that my car was fine. I have been staring at a big screen tv with a rainbow and double images since May of 2008 when this happened and my toddler has been on a mattress on the floor because her crib was ruined. They even used my hamper and garbage cans to stuff things in instead of boxing them up when I paid for full packing service!

I filed the claim within 7 days of delivery. I followed up several times and was told that they had 90 days to respond. And they used up every single day of that 90 days only to send me a letter on the last day denying my entire claim stating it wasn't written on the documentation. First of all, they ask you to sign paperwork saying how great the service is right after they drop the last package before you even have time to look around. Not to mention the items in boxes that are ruined. How are you to know what is ruined or missing until you unpack and I did point out the damages I did see and was told that pertains to the other driver and not the service of the delivery guy. The driver also hired 2 guys from a local temp agency to unload the truck that were not Bekins employees and looked like they were on Heroin!

So I sent an appeal letter that is 3 pages long. I followed up on that letter and was told they now have ANOTHER 90 days to respond. So it has been over 6 months living like this when I paid extra for not only their packing service so they couldn't blame my packing skils but also for a 0 deductible insurance in the amount of $100,000 more than enough to cover the damages.

They have now missed their self proclaimed 90 day allowance and I am ready to find them in default and require them to pay full damages. I just need to find a way to do it pro se because I don't have the money for an attorney. How this company has earned it's reputation is beyond me!

35K in property damages. Potential eye damage from staring at this TV in this conditions because I was told by Bekins in writing that I could not repair or replace anything until they have made their judgement.

Cox is a broker for Bekins. Both Cox and Bekins are culprits but I want to let consumers know that these brokers are absolutely useless and especially this one - Cox. I was looking for a moving company to move my 4 bedroom house full of items from Tampa to the SF bay area in CA. I got quotes ranging from $2000 to $5000 - the latter being from Cox/Bekins. I decided to go with a reputed company given that I already had a taste of moving blues with my cars being delayed by nearly two weeks beyond the promised date.

The President of this company - Mr.Cox - himself came to my home to give me the quote and assured me that I am dealing with a high integrity professional company. The goods arrived two weeks late and my dining set was ruined. They took 2 months to settle my claim and paid me $48. That is based on the insurance of 60 cents per pound and since they only runined my four chairs - that is all I was going to get. I couldn't find the set in CA and that I have to chuck the table, buffet and all six chairs.

Not once could I have a decent conversation on the phone with either Cox or Bekins folks who at times were downright rude. Horrible horrible people in both places.
My dining set that is worth $2000 is now ruined. We had to wait for two extra weeks for our goods and ended up living horribly - sleeping on the floor, buying some essentials all over again eventhough we already had them.

Cox is a broker for Bekins. Both Cox and Bekins are culprits but I want to let consumers know that these brokers are absolutely useless and especially this one - Cox. I was looking for a moving company to move my 4 bedroom house full of items from Tampa to the SF bay area in CA. I got quotes ranging from $2000 to $5000 - the latter being from Cox/Bekins. I decided to go with a reputed company given that I already had a taste of moving blues with my cars being delayed by nearly two weeks beyond the promised date.

The "President" of this company - Mr.Cox - himself came to my home to give me the quote and assured me that I am dealing with a high integrity professional company. The goods arrived two weeks late and my dining set was ruined. They took 2 months to settle my claim and paid me $48. That is based on the insurance of 60 cents per pound and since they only runined my four chairs - that is all I was going to get. Never mind, I couldn't find the set in CA and that I have to chuck the table, buffet and all six chairs. Not once could I have a decent conversation on the phone with either Cox or Bekins folks who at times were downright rude. Horrible horrible people in both places. I really hope that these folks get their just desserts.

bekins moved us from Pa to TN what a disaster we have 7 boxes missing, 958.00 in broken items,and they want to settle with us for $86.00 what a JOKE. I cannot believe that anyone would not go after them for all the complaints filed here.

What a nightmare this move turned out to be. We contracted with Bekins in July/08 for a move from Miami, FL to Mississippi. The agent that came to write the estimate was as nice as he could be. The movers that came were also very professional and they wrapped and packed all items as they were supposed to. However, when I asked if they were the ones that was going to actually transport the items, they told me that all the furniture and boxes will be stored in a warehouse in Fort Lauderdale until the driver has a full load. This was a big surprise because the agent told us that the items never leaves the truck. I called the agent immediately and he was very appologitic and states that 95% of the time this would never happen but summer is a very busy time and not to worry the items are marked and will be safe and not get lost. This is when the nightmare began.

One week later, l the items came the day as it was promised. However, prior to delivering, the driver called and said that the area that I was moving to do not have any moving companies available, and therefore, will need to contact the nearest available movers to have someone come out and help with the unloading. Basicaly, the driver hired 2 laborors to unload our things.

When the truck arrived and the doors opened, many of the boxes were on top one another and crushed. They ripped the upholstery of the sofa as they were moving it into the house. These individuals had no regards for anything. The end result, they lost an end table that was given to me by my mother, lampshades that were packed by Bekins were crushed. Worst of all, they scratched the wood floors horribly as they were unloading into our home.

I called the agent right away. He informed me that we were fully insured and not to worry. We filed a claim immediately. It has been a month since we filed our claim. We have not heard from anyone. Try to get someone to talk to us has been impossible. There is a lady, Yolanda, that answers the phone at Bekins, she will not give any information nor will she transfer us to someone that can give us any assistance. We would just like to know if they have even received the claim or what is that status of the claim.

The claim was sent certified, return receipt, and someone by the name of V. shack signed for it, so I know someone received it. I would not recommend Bekins to anyone. They were very nice and helpful until they load your possessions and take your money and the nightmare begins. I would not recommend BEKINS to anyone, and if someone asks me about the company, I will discourage potential customers from using them. Table lost, crushed lampshades, ripped upholstery, and wood floors damaged.

Movers picked up furniture on 6/21 and guaranteed delivery by 6/28 at the latest. After losing our furniture, we were notified that the goods would arrive by 7/9. We have tried several times to contact the local mover and the corp. headquarters and NO ONE will return our calls. You get automated info that your goods are on the way.

Unfortunately, we were only able to stay in a hotel until 7/2 and had to leave for other commitments out of the country and can't be back until 7/21. We have no idea if our furnture will be put in storage or left in the driveway! Worst experience I've ever had moving. Worst customer service ever encountered! I recommend NEVER using Bekins or ABC Movers.

We used Bekins twice. The first time the moving van had a roof leak and ruined our furniture. We did get a settlement from this. I decided to use them again several years later and I had furniture damage and a $3,000 mattress ripped and soiled. I called and made a complaint. The local mover gave me the information to contact the main office. This has been over a year and I still have not received a settlement or had ANYONE come out to look at the damages.

Phone call after phone call over the year, plus I wrote a letter to Bekins' president Michael Petersen. He forwarded the letter onto their legal department, who says they are not at fault and I should be speaking with Bekins A-1 Movers. More phone calls and e-mails and still nothing. I have now come to the realization that I will have to sue. They don't care and you shouldn't care about using them. These people are liars at best. PLEASE DO NOT USE THEM

I used Bekins to move from Atlanta to San Diego. (I am a cancer survivor as well.) As the driver and I wait 2 hours for one person to show up, I was left with him after the driver left to finish up moving my items into the house. Of course, things were broken, but the real insult came when the young man asked if I had real breast--as if I have not suffered enough. After speaking to Terasa Brown, she further insulted me. She called without doing any homework--told me they would not give me back the money I paid them. To add to the upset as well, they left ten boxes of books outside, which I had to bring into my home because his preacher wanted my boxes, and wanted him to help him move. I am upset...

Sexual comments are not part of their job description. I want my money back. I want them closed....

No insurance was offered, and we have a long list of damaged articles. Movers left items in garage at new site so as not to carry them upstairs. Items packed at origination by company were destroyed in move. They generally treated my containers and furniture without regard.

I have a long list of damaged items and sent a CD of all damages to company claims office. Both are available upon request.

over $5000.00 worth of damage.

We moved from Cincinnati, OH, to Baltimore, MD, and found damaged items. We filed a claim, called and called, and was told claim was closed. The letter sent to us claimed items were not documented (were in a box or crated), unsupported value and item not found on inventory (so how did it get delivered, then?); and the letter said their accounts payable will send out a claim by that department under separate cover. We've not received it, after many calls. Finally we called the sales man, and he said he would talk to the head of claims, and she will call me. Three days later she did and said a repair man would come to see the damage; and she would call me with his name and # tomorrow. There was NO CALL, so I called her after 3 days and the next day and the next day... She will not return my call.

We had many damaged items-- some we did not claim. I have the items and photos. Their full replacement coverage is a joke. I am losing my mind over this move. Help me make BEKINS do what is fair and good.

Our household goods were moved from Vancouver, Washington to Cape Cod, Massachusetts by a Bekins contractor named Pele. If I understand it correctly, Bekins contracts with different truck owners to pick up and deliver household goods. The move out of Vancouver went well. I had done all our packing so all that had to be done was disassembling and wrapping of furniture and loading everything onto the very large truck. At the other end...Cape Cod...the Bekins guy had to hire movers and off-load to a smaller truck because the long trailer truck couldn't fit down our very narrow road. The need for a small transporter truck was known before the move took place. It was factored into the cost. Unloading from the smaller truck didn't begin until 3:00 in the afternoon and was not completed until after midnight. The humidity was so high that all cardboard boxes and furnishings were wet and covered with bugs. I wanted to stop the unloading process when it got dark and finish the next morning but was told that I couldn't. Not knowing the cost or consequences I allowed the unloading to continue.

As a result, the house had to be fumigated and 2 large humidifiers were required to dry everything out, including 70+ book boxes of books that were to be sold in Massachusetts. Two days after the move we noticed our very expensive 12'X 12' wool area rug was missing and called the driver who was on his way back to the west coast. He said the rug was on a rack under the truck and that it would be returned to us as soon as possible. A month later we called and, once again, were assured that the rug would be brought back to us. After that, Pele did not answer our calls. We called the headquarters for Bekins in Illinois and were told that they have no control over the driver and could not guarantee that the rug would ever be returned. They said to file a claim. We believe that the rug was, technically, stolen from us since. It was not lost, damaged or misplaced. The driver kept it. A comparable rug would cost between $1000 and $1500 to purchase new. We think our rug should be returned or that we should receive replacement value...not the 60 cents per pound that Bekins wants to give us. We are currently considering a lawsuit against Bekins and the driver.

I have one other concern about Bekins and offer this advice as a heads-up. When a representative comes to estimate the cost of your move, and/he or she records the condition of the each piece of furniture, do not sign unless you read their comments about the piece and agree. Every piece of furniture moved was recorded as soiled and scratched. This was not true! As an example, I had just had our dining room tabletop professionally refinished. There wasn't a mark on it yet it was marked scratched. Clearly, they do this to discount a future claim against them. Also remember that you must produce sales receipts if you have a claim. I guess this works if you have just purchased your furniture, but if you have traditional furniture, family heirlooms, etc. that took years to accumulate, you're in trouble.

Our cost to move was just over $10,000. However, the loss of our rug and the cost of humidifiers, etc. added another $3000 to the move.

This is my complaint with Bekins Van Lines: wood tables, bed, etc. were unwrapped, boxes were placed on table legs. The loading crew urinated on oriental rug and leather sectional living room furniture; oriental rug was wet with urine; the smell of urine became apparent from the sectional a few weeks after delivery.

The legs on wood table are bent, the top of dining table has gouges as does wood headboard. Professional cleaning could not remove the stench from the rug or the leather living room sectional.

I moved here to Ga. in May 2006 from Fl. I purchased $50,000. insurance and they damaged over $18,000 and lost a box with dishes worth almost $3,000. An insurance adjuster came and took pictures and told me that the damages could NOT be repaired and the items needed to be replaced! In July they sent a check for $2,190, which I refused and returned with a letter telling them I was insulted and have been trying to reach them ever since! I have made multiple calls, always being promised that someone will call back.

Finally on 11/21/06 I reached Theresa B who told me she was taking over my case and to give her till 12/20/06 to pull the claim and try to resolve. Apparently it was closed???? I called her repeatedly the week of 12/20 and am still waiting for a response!

Wall Unit back broken and divider dented, Lg Screen Tv front broke and cabinet chipped in more than one place., Lg Sleeper sofa riped, Dining table has large scratches...just some of the things that were damaged. Also have a box a LP's not ours and we are missing a box of expense Limoges dishes we recieved as a wedding present.

The movers were 2 days late to pick up my mothers stuff, When they got there they had a 12 or 13 year old boy with them. The two men who were moving the stuff were disrespectful, my mother had just bought a dell flat screen tv, it was packed in a box that said this side up with arrows the man put the box the wrong way, so my mother said something to him and he gave her attitude got the other guy to help him carry it the way it was suposed to be and as soon as they thought we couldnt see them anymore the guy carried it the wrong way again. They didnt wrap any of the morrors, pictures or mattresses that they promised they would. The two men were fighting with each other and screming through out the whole house.

When my mothers things finally reached her there were rips in her couches the cushions were black from dirt, antiques were broken, pictures, mirrors were broken. Her dining room set was dented, dishes were broken and many more things were destroyed. My fathers, who passed away 11 years ago, things were messed up. When they unloaded my brothes guitar the man said oh wait we have to get our pick out of that case so they were playing my brothers guitar. And to top it all of They went through my 13 year old sisters underwear. I have to say that this is the worst moving company my family has ever delt with.

Bekins: Legacy Worldwide Moving and Storage has failed to honor their contract. Clarence was our moving consultant. He gaves us a grand total estimate online of $2,690.00. I called him the next day and I asked him was this a binding estimate. He stated that it is a binding contract estimate. Another problem that I encountered is he failed to provide the right moving dates. He had me moving in July instead of August. He had to change the paperwork again. He waited 3 weeks before my moving date to send the contract to me. I notified him everyday to send the paperwork. He was prolonging it out, thinking that no other moving company will move me because time was at the essence.

When he finally decided to send the contract it was a different estimate of a total of $3910.00. I called him to discuss this with him and he insinuated that the grand total that was online did not mean $2,690.00. On the first contract it states all the charges is $2690. He also said their was something wrong with my computer. I have never been so humiliated in my life. While talking to him on the phone again he said the estimate was suppose to be $3587.00, not $3910. This is the third estimate that he gave us. His ability to add and come up with a right single estimate is ridicoulous.

We moved from Issaquah WA to Williamsburg VA and had ITS Global book our move with Bekins as we'd had good dealings with them previously. Our things were picked up on time, but not delivered when promised, per our driver, Sidney Hassell, he had to pick up a order that was not planned. When he arrived three days late, he was in a hurry and had hired his nephew to help him unload. There were two pieces of antique furniture that had broken legs that we noted right away, he told us to get a claim form and send it in with the number of the item.

After unpacking and finding a few more problems we did as instructed and called ITS Global to send us the forms which they did. I submitted the form three months later as we had to return to WA state due to illness in the family. I sent the form in three months to the date of the delivery, and to my surprised received a letter back stating we were past the nine months to file a claim. I decided that Bekins customer service could not count, since 12/03/05 to 3/04/06 was not nine months. My husband then called and was told another story, that we had to report it to the agent and that the driver had to sign off -- how could this be when he wouldn't stay around long enough to let us even look over things.

Since then my husband has tried repeatedly to get in contact with someone and has yet to receive a call back. Another agent did tell him to write another letter which we have, but to no avail, we like others have not received any calls back, nor any adjustments, we have taken this to ITS Global and they have had problems contacting them also.

Items broken needing repair

This sales rep said my estimate was the final amount.The next thing I know is I have to pay $425 to 3rd party packers on site which wasn't in the final estimate, then they come and don't pack the one main item.Next, they dismantle a whole entire bed set which is supposed to be put back togrther upon final destination and we have nothing but a pile of wood to sleep on.Of course, if i want my stuff put together like coffee tables. china cabinets,etc, etc, I have to pay more $. Not to mention the brochure states that the put beds together free of charge and anthing they take apart.I fed the pizzas and tipped hoping to not find all this out in the very sad end. Even more sad to find so much destuction and still no claim form.

We ordered a mattress and box spring from Overstock.com in January '06. Delivery was to be in 5-6 weeks. Bekins set up a delivery date, and cancelled due to a truck that broke down. They said they would call to reschedule and in 3 days, I didn't hear from them to set up the new time. I called Overstock to complain and Bekins called to set up a time two more weeks later.

We were due for vacation then (which I told them when I talked to them the first time). They set up another delivery and it snowed, so they couldn't deliver. They set up a time for MOn. April 3rd. They called and said delivery would be here, and never showed, never called, and now we can't get anyone who knows abything about the mattress, the delivery, etc. Calling OVerstock has netted nothing. They said it was our problem. I am cancelling the order and never ordering anything from Overstock again, or referring anyone to Bekins again.

I was transferred from Dallas to Tampa and I hired them to pack and move everything, even ship my 2005 F150. Jeff B did the usual salemen thing, lie. He underestimated my things which caused me to leave 113 boxes and my truck behind not knowing when I would get it. After many calls, I got a call on the following Monday, when i was already in FL. I had a guaranteed delivery date of everything on NOV 2nd.

After lies, and storage and not knowing where my irreplaceable items where that Steve W said he would ship on Nov 7th, we never got any calls back, totally ignored, Jeff the useless sales guy never even registered my overflow shipment, never updated my address which he got on Oct. 26th. After many calls to Corporate in Illinois, we got someone to somewhat help. We found out that the inconveinence fee for not delivering on time is ONLY if your overflow weighs over 5k lbs, another little oversight he forgot to mention.

I get my truck on NOV 7th, broken windshield scrapes and scratches. I called Bekins and they said my truck is covered by the transporter and i must contact them, there is nothing Bekins can do.

After much fighting over the phone several times a day trying to get my stuff, we got a call on NOV 18th from bekins in orlando, that they got out shipment somehow, Hmmm, Tampa, Orlando, I could see how they got the two mixed up. We get our things and then we find damaged items, turn them in to the insurance company, 3rd party and here we still wait for the check. What they don't tell you is that electronics are not covered unless they have visible damage.

This claim was filed in approximately late March or early April. By early July I still had not heard any word relating to a portion of the claim, that being our Arcade Game. I contacted Mr. Ed W of Bekins, he had left for the day and I instead left him a voice mail. I had never received a phone call back, then out of the blue a couple of weeks later I received a denial letter. Very upset about this I again contacted Ed and was told that I would need to email or send him in writing a request to reopen the claim.

I did this the same day I received the letter, 7/25/05. On that day Ed did respond that the email was received. Still no word on the status of the claim being reopened I contacted Ed again this was on 8/10/05 at 11:51 a.m., he told me that I should have an answer by the end of the week. Two months later and I still had heard absolutely nothing!

I then wrote a letter to Michel Rogers Director of Claims, this was in early October. As of today 1/3/2006 I have heard absolutely nothing that my claim has ever been reopened! I feel that this claim was not immediately declined intentionally , as I was still within my 9 months, to claim any other damages not previously reported. After that 9 months had expired, Bekins had no regard for how I was treated, if my things were damaged.

A slick sales person from Bekins in Chula Vista made many promises to me about my move & handling of possessions. NOTHING turned out as promised. Items were packed sloppily and broken. I paid a PREMIUM for the out of state move (California to Nevada). They packed 1/2 of my house (had me by the short hairs) then told me that the delivery would not take place for 3 days and that they'd made "no promises." This isn't what the estimate said that the sales person gave me. In fact, after only 2 calls initially, I never heard from the sales person again.

They delivered my household in 2 days. They broke my family room sofa, then said that the sofa was broken prior to the move (a lie). The sofa matches a chair in my family room, thus it has now ruined my entire set. Boxes were in wrong rooms, and I still cannot find some items. Bedroom sets were assembled with wrong mattresses. Mirrors were never moved or connected back to dressers. Boxes for bedrooms were in living room and visa versa.

They requested that I stand and "count" boxes coming off truck. I made the move of a 5 bedroom house "solo." I could not "count boxes" and tell them where furniture should be placed (again, by the short hairs). So, they made me sign a form saying I would not count boxes (a cheap benefit for them).