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Elizabeth of Picayune MS (04/09/08)
We moved from Iowa to Mississippi last Aug by Atlas van lines. My husband is a physician brought here by Forest general. Atlas sent a representative from Desmoines Ia. He spent a whole day calculating our move. The quote was 16,000. We are now told the move was raised to 40,000 due to overweight. thwy miscalculated horribly. The move was a nightmare! They damaged most of my new frniture. They are now saying that it was damaged before the move! What can I do they aren't willing to pay! I have had many sleepless nights
I have had to throw away many items that were ruined. My furniture that was new is now damaged. They drove my husband bmw and dropped the bed on top of it. Why did we have insurance? They should fix or replace everything they destroyed. They had a young kid working for them that had an attitude and through my belonging around! He did the bulk of the damage! Why am I suppose to just take this! I trusted that company with all my worldly posessions. I still owe money on damaged furniture, its not fair!
Deborah of Baltimore MD (03/29/06)
I had my furniture moved to my new apartment on 3/17/06, after having it in storage since 10/1/02. When the movers left and I turned on my 50 big screen t.v. I noticed a split down the center of my screen. I immediately called the company and they sent out a claims form. I received the form and mailed it back. Today, 3/29/06, I received a call from Advance Storage telling me that it had a split in it when they first took it, which is a lie. I take good care of my furniture that's why I paid $85.00 an hour to have professionals, at least I thought, move my items. I also have the paper work to prove it. They said they were only liable for $50 on each item. To get my screen replaced it would cost around $500 for the part including shipping and handling and not including installation. I spoke with the owner and he wasn't any better and I gave him a few choice words because I know the condition of my t.v before it went into storage.
When I turned the t.v on, there was a long slit down the center of the screen. The material at the bottom looked as if it had been rolled across the ground instead of being put on a dolly. Consumers have to be protected and there should be something that can be done about the $50 per article and or .30 cents per pound per article. You sign a piece of paper and they can steal and break up your valuables.
Beverly of Ft. Lauderdale FL (01/23/06)
I moved from New Rochelle, Ny to Ft. Lauderdale on 8/15/2005. My goods were delivered the following Tuesday. Four of the boxes had missing id tags. The driver claimed they came off becuase of the heat. I signed that I received the correct numbe of boxes. I subeseuently opened one of the boxes that had no id tag and found that it did not contain the table linens I had packed in a copier box, but paint that belonged to another move custoemr. There were four customers on one truck I had purchased replacemtent insurance. The claism rep wrote me and I quote The settlement on the cliamed missing carton is made as a getsure of good will as our records do not inticate any itmes were noted missing at delivery. How was I to don until I opened the box.
The Atlas Van line claims rep is offering me $200 for the contents of a bocx that contained valuable lace, linen and cootn tablecloths, runners and napkins, etc. The value I claimed is $910. There were other items that I am gettign the proper vlaue for that totled $449.00. I have a $250 deductible.
Leah of San Jose CA (10/18/05)
Atlas Van Lines was hired to move my family from Bothell, WA to San Jose, CA 8/25/05. The items arrived in California on 8/29/05. After unloading the items the driver informed me that the local Atlas Van lines affiliate in Seattle (Mitchel Moving and Storage) was not able to give us a copy of the moving inventory at that time. The inventory shown to me at delivery was very vague, including items like, clothes. After unpacking all boxes I found that all of my jewelry and jewelry boxes were missing. I filed a claim for the cost to replace all jewelry at $3,000.00. After two weeks, a claims representative named Brad called back and left a message saying to call him. I called back and reached another representative who told me Brad was busy, but had denied my claim because I did not tell them my jewelry was missing at the time of delivery and that it was not noted on the inventory. Of course I could not note it on the inventory, because it was not on the inventory, and I could not even find out that the item was not on the inventory because they did not send us a copy of the inventory until 10/1/05. I told the claims representative that I did not recieve a copy of the inventory and she said he would consider that, but I never heard from then again. I would like to file a complaint against Atlas Van Lines because they lost all of my jewelry, did not inventory my items properly and refused my claim based on me not signing papers that I never had access to. I would like other potential customers of this company to be aware that Atlas Van Lines may misplace expensive items and that the company does not honor their own warranties.
All of my jewelery was stolen during the move. The company says it was not listed in the inventory and therefore did not exist.
Dipankar of Alpharetta GA (03/29/05)
I took the service of Atlas Van Lines for moving my stuff from Tampa, FL to Atlanta, GA. They damaged my leather sofa and few other things and lost some valuables (most importantly, my coin collection). They used the same truck which they used to move my stuff to move somebody else's stuff. And while doing that, they messed up with some of my boxes - some of those boxes were open (no sign of taping) with no tags at all. When I challenged the driver, he indicated that since the total number of boxes did not change, we have to accept it. Without the full details of the content of each box, we had no way to prove that some of our stuff was lost. The inventory list that the packers (employees of Atlas Van Lines) prepared while packing our stuff did not list all the items; and those dishonest people just took advantage of that. When I claimed for compensation of the damaged leather sofa, they simply said that damage was not caused by handling during the move. However at the time of delivery, the driver himself admitted that damage was caused by him and he even offered me some cash; but I did not accept it fearing that repair would cost more than what he was offering me. Without having any other recourse, I went for arbitration with National Arbitration Forum. The movers appointed their favored judge for my case and I could not win; on the contrary, I had to spent additional money to bear the expense of arbitration.
Damage to furniture and loss of money.
Randy of Vero Beach FL (01/07/04)
We has a cross country move from Ca to Fl and an expensive ladder ($750) was not delivered. We notified the driver and the company and they traced it but could not find it and so they determined that they are not liable.
$750
Brian of Roswell GA (10/22/01)
we used atlas van line to move our home to atlanta, in the process a lamp and a tv was damaged in the move, we filled out the claim form and sent in to the company, they sent out a adjuster but we was told that the adjuster would take take the tv anywhere, so we told them we did not feel comfortable with that and we would call the company back to discuss if the have a person who cn look at it at the home,or how long would it take can they gurantee that nothing else will happen to it. i was told that this was the only way, they had to take the tv and that they could not gurantee anything.i was also told the adjuster gave huis report and it was sent to the company(atlas Van Line)and they they would know something shortly, on whether thay are going to send someone else out or not.i spoke with a regina, and she stated that they are denying the claim because there was no external damage they are not responsible if the picture was messed up due to vibration of the truck or igusee them storing it in there warehouse until it was delivered, the tv is worth about 800.00 and the lamp is about 80.00. and the atlas reg no is HE-50258 to ref our claim. we feel that this there responsiblity, it was on there truck and in there warehouse and we should not be stuck with a broke lamp or tv.
we a tv that the color in it is messed up, and we have no lamp to go in our living room that works, and we worked hard to be able purchase these item.
April of Glen Burnie MD (07/12/00)
I hired Atlas Van Lines to move my house hold good from Georia to Maryland. When the movers came they told me they could only take hafe of my household good that day and another truck would pick up the remaining item the next day. The next day another Atlas Van Line came and packed up the remaining items. The second truck driver did not have enough form to log all my inventory so I gave him so writing paper I had with me. He couldn't give me a copy of the hand written inventory and took the originals and told me someone from Atlas would send me a copy. It was also at that time I was told my household goods were not going directly to Maryland like the first ship, but would be going to storage and would be in route in about 3 days. The second hafe of my household good came about 3 weeks later after calling them continuously. When I met the truck driver at my storage area he did not have all the inventory sheet, he didn't have the inventory sheet written on my stationay. Atlas did not send me a copy of the inventory on my stationary until I called and asked for it and at first they could not find it. As the driver and the other Atlas employees were unloading the truck if something was visualy broken (kilm (falling apart as they unloaded it off the truck), computer monitor (box smashed/visualy damaged). mattreses not box (service paid for)). When I notice the first sign of damage to the first item to the driver who was incharge of the move he looked at my paperwork and told me don't worry about it now you have 100% coverage (an extra service I paid $365 for) just file your claim with the insurance company and they will take care of it. The driver and his two helpers kept telling me this everytime I noticed something. As the movers finished unloading my items I asked the driver where was the lawn mower. He told me he didn't pick up a lawn mower in my shipment. I did write the lawn mower was missing on the invoice and with a note stateing the missing inventory sheets and posible other item could be missing. Signed the invoice and filed my claim later as advised by the Atlas driver incharge of the delivery. Atas refunded me for service I payed for that they did not perform $68. Atlas contacted a local contractor to investigate my claim. I meet met him at my storage area and he took pictures of the kilm and saw the box the crushed monitor was in. Lillian Freed wrote notifying me my claim had been denied because I did not list the damage items on the inventory sheet I signed. They did refund me for the lawn mower ($200)because I stated it on the invoice and informed me this concluded any clains against Atlas or it's agents. This statement also on the check I have not cashed it. I want to see what my options are before I cash it. NOTE: The second shipment was never crated. It was loaded on the truck piece by piece unloaded into Atlas storage facility piece by piece loaded on the final moving truck piece by piece and unloaded into my stroage area piece. I seams to me my items was handled accesively for them not to be responseable for broken items. And the fact that I was following the directions of one of there companies employees who was representing the company. My household goods are still in storage what recourse do I have if we find other items broken or missing.
I filed a claim for the following: Kilm-repacement cost $825 (broken) Work bench table top-$150 (not recieved) Monitor-replacement cost $169(broken) CPU-reinburstment for repair 441.40 (CPU was repaired in May 1999, moved June 1999) Atlas claimed if the box is not visualy damaged they are not responsible. I have reciepts for both repairs. Total of items listed: $1585.40
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