Complain about a product or service

Apollo Van Lines

W. Santana of Port Washington, NY April 15, 2009

This company lied above each and every issue relative to my move fr. NY to Fl. They low-balled the estimate; they pulled every type of cubic foot/weight trick imaginable. They took my possessions hostage and requested 4K. The estimate was for 1,450. I even had an on-site estimator in my home. The customer service is awful and the owner should be sued. I have yet to receive my belongings. They claim delivery will be in a few days. That will make it day 11 or 12 fr. pick up. I am absolutely floored and fully intend to pursue this matter with the appropriate authorities.

I had to spend thousands more than planned. I had to wait for 11 days for my furnishings and I missed important work activities.

Cherelle of Tomball, TX April 2, 2009

I had a move scheduled months prior to the date I actually had Apollo Van Lines move my belongings. They quoted me 1165 with a 100 discount, the items I listed on my quote were totally correct and accurate. When the drivers came to pack and preform the move the ended up saying that it would cost me 5765 to complete my move. Since my belongings were already loaded into their truck I let them take my items. I called Apollo Van lines immediately and asked them not to move my belongings until I say otherwise. Because I was undecided as to whether or not I wanted them to complete the move for me or to add something else on.

My move was scheduled to arrive to me no earlier than Jan. 16,2009. That following Tuesday I called Apollo Van Lines to have them hold my items in a so called storage and to cancel the move. The guy hung up called me back and apparently they had move my items without my permission. Edna the so called owner spoke with me and said that I should have wrote on the contract what I wanted them to do. Which really seems irrelivant to me because I had already spoke to a guy and asked them not to move my items. He later stated that he would put that in the notes which he did not! I went into her office/ storage facility to speak to her about the entire mishap and she had a very nasty attitude. Not willing to work out any type of discount knowing that her company made the mistake. Not only did they take my items without my permission although I signed the papers I called immediately and asked them not to move my belongings. They also tried to deliver my items before the date that I had listed on the paper work and threatened to place my items into some storage at more cost to me. Leaving me furious because I had not even made it to my destination in Houston.

Now I was left stressed to worry about who I can arrange to open the home up. By this being a new place to me I

This company is a company of con artestist's they will do what ever they need to make their money no matter what. Customer satisfaction is definately not their main policy.

Once I got to Texas to the home where my belongings were shipped things were broken they would not put together as they said they would do. They just left the boxes demanded to be paid no matter what. In the end this company place a bunch of stress into my life and I am scorned from having any moving company perform any move for me ever again. I would never do this again. As result of the damages made to my property no one has contacted me back as yet to discuss insurance matters to replace or even be reinbursted for the items they destroyed. and it is almost three months later since the move. I received someone else's items and am missing a box of my own goods. No one from Apollo Van Lines has bothered to send me return shipping so that the other part can get their belongings. This experience has been a complete nightmare.

Kimberly of Spring Hill, FL November 7, 2008

I was quoted a price of 1195 and was told it was by weight and my items would be weighed. One my items were picked up I was later called and told the price would now be 2500. My items were held ransom until I paid this amount and a weight was never made. It was done as a guesstimate by the movers. My items did not in any way weight 6000 lbs.

Before the move I was treated with respect but as soon as my belongings were in the movers posession they were rude, abnoxious and nasty. They delivered my items a day early so I was not at the house to accept them yet and when I got there many of my belongings were broken. My babys crib and dresser were both broken as was my computer desk and my bed frame.

I would not have paid the 2500 , only the 1195 but was told that if I didn't pay my things would be put in storage at an outrageous price per day and I may not get them. I gave a full and accurate description of the items I had and was quoted the 1195 and don't believe I should have been charged more than double the original quote. I believe this is what is reffered to as a bait and switch.

I was conned. I hope noone else has this problem! Luckily I had family to let me borrow the ransom money but if I hadn't I wouldn't have gotten my things. I lost over 1300 that I did not have and can hardly pay my rent as that was my fall back incase I didnt get my new job right away.

Karen of Melbourne, FL October 3, 2008

i was quoted 3635.00 to move from new york to florida on 6/29/08 and that it would take 7 working days. After calling several days after the 7th day they finally delivered on the 14th of july. I was told to have cash or bank check for 10,007.75 and if i diddnt have the money they would not deliver. I gave in just to get my things, Half of my belongings were stolen several boxes broken and most of my good furniture was damaged.

When I called no-one would talk to me and i was told to take it or leave it they could not do a thing about it. They finally offered me 500.00 but never sent it, Iam still fighting with them. They were the most rude and nasty people i have ever dealt with. if you were thinking of using them, my advise would be : run as fast as you can.

still fighting and we are in the first week of October.they never sent me any money to repair my furniture or tried to recover my lost personal items, which total at least 1300.00

Sarann of Naples, FL August 21, 2008

Loading did not take place on contract specified date, loading was horrible(according to team who unloaded) causing damage to some items. Unloading did not occur within contracted date. Entire move required ongoing heated phone calls to get things done! Apollo's operations manager is the worst!

Needed to change plane reservations in order to be in Florida from NJ to receive goods. Spent countless hours on phone to Apollo and North American Van Lines headquarters. Have antique and custom-made pieces that require repair.

Martha of New Port Richey, FL July 25, 2008

I went to Apollo Van Lines to move from New York to Florida on July3/2008. I gave the amount of 793.00 to start with th estimate price of 1175.00. On July6/2008 they came to pick up my furniture not before telling me,that i have to give him the amount of 390 at least and he will not do a thing before i agreed to the amount of2367.30.

They came with my stuff to Florida and the first thing they asked me,do you have the money ready?? went i tried to ask,why are you charging me so much money the responded...Mam,do you have the money?? yes or not!! I was not allowed to ask or say anything at all.

They stole my Lane reclyner brand new,scrached my dresser and broke one more and ther's no way..they would let me say a thing about it.Either they hang up the telephone,or let me speaking to myself.+I never seem anything like it in all my life!1 We are seniors living on a very tied income and had to borrow 3000.00 after all this.This company should not be allowed to steal and mistreat the customer this way.We have laws and they have to be obeyed!!Can anyone help me and make this company pay their horrible conduct??Thank you

Leticia of Bronx, NY February 4, 2008

After confirmation that a truck would be at my home by 9am, I received a call at 9:15 am telling me that there was a problem with their truck and I would have to wait until 1 or 2 pm to move me. When they finally showed up, the men took their time to move me because their pants kept falling off. Two men were on the their cell phones and one man was walking down the street puffing on a joint. I had to lift heavy boxes and make 5 trips to help move myself. What was the point in getting a moving company? I would have been better off getting a UHaul and a few of my own friends to help. A move is stressful but dealing with this company was worse.

Lisa of Lafayette, IN May 22, 2007

John gave us an estimate of approx. 3800 to move us from New York to Indiana, which was comparable to 3 others we had done. On the day of the move, Apollo employees loaded all our items onto the truck and then raised the price by over 2500 with no justification as to why. When I called to discuss the price increase, Edna would not even look at the inventory and just told me you just don't want to hear that you are wrong.

When the movers arrived in Indiana our mattress, box spring and bed frame were strapped to the outside of the truck in the rain. They refused to give us back any of our belongings until we paid the remaining balance which was the additional 2500. We had no choice but to pay and then found out that all of our belongings were not on the truck. The remaining items arrived a week later after numerous phone calls. In addition to the bed, many furniture pieces were badly damaged.

I finally contact the Department of Transportation - Surface Transportation Board, who reviewed and investigated my case. Based on the actually inventory of items moved (that Apollo employees wrote) they were able to prove that I was, in fact, grossly overcharged. I sued Apollo in small claims court for 1900 in damages and 2553 in overcharges and WON BOTH cases. Edna refused to pay the judgments.

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