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Linda & James Park of Loudon, TN November 10, 2007
We moved from Michigan to Tennessee in August, 2006. Our furniture had to go into storage with Allied Van Lines (Morse), for two weeks. When it came time to receive our furniture, etc. in Tennessee, the driver couldn't find anyone to help him move our things into our home. After a five hour wait from the original time he said he'd be here, he called and told us he found someone to help with the move. The two men he found, obviously had no experience with moving. They stacked heavy boxes on top of boxes that were clearly marked fragile, breakable and this side up.
We had a lot of breakage. We also had damage to the skirting on our sofa. We paid extra money for insurance and thought we hired a reputable company. It appears that was a mistake. Rodney of Union, MO November 2, 2007
My wife and I contracted a move and storage with Allied ("the careful movers") because the rep said things we liked and he assured us that there would be no problems, they were professionals. We paid quite a bit extra for this assurance.
When our furniture finally arrived there was so much damaged, it was just gut wrenching. As they were unloading they would drop items and boxes, they would run down the truck ramp with boxes on a dolley and not even slow down when they made the turn at the bottom, throwing boxes everywhere. They were totally unprepaired for moving heavy items, which I have many.
They moved several items in the house, banging walls and entry ways, but when they moved a gun safe in they crushed the threshold of the main door and broke several floor tiles and all they could say was a remark about "the safe being heavy". At this point my wife and I stopped them from bringing things into the house and we had them put everything in the garage and told them that we would move it in by ourselves.
Allied makes you pay them before they will even start to unload, they make you sign the bill of lading and inventory sheets before any condition is seen, unless it is not boxed, and get huffy with you if you want to slow down their process by inspecting items or noting damage. The experience was completely frustrating, Allied employees were totally unprofessional, and made me lose faith in any long time name brand companies.
Amanda of Havre De Grace, MD June 8, 2007
AMERICAN LEGION DISCOUNTERS BEWARE!
I recently obtained a quote from Allied Van Lines sub-agent Beverly Hill Transfer & Storage to move from San Diego to Maryland. I have a relatively small move of less than 2,500 lbs. They were going to charge me 6,073.87 and then discounted with the American Legion discount of 55% which brought it down to 2,672.50.
I already obtained other estimates from other leading companies and the most was 1920.00. So I obtained another estimate from Allied Van Lines under a different name to check them out. They gave me an estimate for up to 2,500 lbs. in the range of 1,900-2,300. So the discounted price that I ended up with the first time was actually HIGHER than a regular estimate with NO discount. I think they are total scammers and take advantage of and discriminate against veterans and veteran dependents that can benefit from the American Legion discount. Totally unethical to say the least. I suggest that we as Americans and American Veterans should sue this company for the amount above what should of been reasonably charged, and receive the actual discount as we are entitled to! Diane of Ft. Collins, CO September 18, 2006
Allied gave us an estimated quote to move my parent's furnishings from Sun City, Arizona to Macomb, Illinois. We were told by the agent we booked with and the driver of the truck that all charges were C.O.D. We were to have a money order or charge card to pay the driver the day they unloaded. Two months later we received a letter stating that we owed another 1568.00 because of human error on the accounting department's part.
We feel that they are scamming us because the new amount owed is within dollars of the original amount quoted to us. I am writing this complaint for my senior parents who are totally confused by this. The original contract with the company cannot be found as I am sure my parents thought they were through with the company. So we have no idea what their rights are in this case.
Terry Donice Whisenhunt of Milliken, CO August 25, 2006
I contracted with Allied to move my household from Taunton, Mass. to Milliken Colorado. They advised me they would charge me 4582.00 to move. They now say my move was larger than they counted on and it will cost me 7200.00. They were 8 days late on delivering and promised me in writing they would pay 150.00 a day to me for each day they were late. They now refuse to pay. They broke, damaged and/or lost 4500.00 worth of my belongings and will not contact me back to tell me what they intend to do about this.
I no longer have about 25 percent of my belongings since they were broken, damaged or lost. The stress of this problem is wearing on me. David of Long Beach, CA July 20, 2006
We moved from Somerset California to Southern California at the end of March. When the truck arrived the movers started complaining because we were having some work done to the house. They were thrownig boxes everywhere and even some of the contractors that were here told them to stop throwing things around. We complained and were sent a form to fill out on the damage. They scratched up our antique entertaiinment center and lost my wife's vacuum. Multiple dishes were broken and an antique lamp.
Our refrigerator was scratched all up on the front. They told us the refridgerator wasen't even on the item list!? We received a check for 41.00 to cover all the damage. Why did we even take out the insurance? We were very disappointed in the whole moving process. The same thing happed to some friends of ours. So is this commom to spend 5000.00 on a move and then just get slapped in the face?
Ina of Itta Bena, MS June 21, 2006
I contacted Allied Van Lines, Inc. in Aberdeen South Dakota for a quote to move my goods to Itta Bena Mississippi. In the quote they told me it would be approximately 1,500 and my goods would be delivered in the middle of June 2006. After getting a number of quotes I settled with Allied Van Lines, Inc. 16 May 2006 for a total of 1,563.49 with pick up of my goods 30 May 2006 and delivery in the window between 14 and 24 June. They advised that my goods would go into storage immediately after pick up so they could combine shipments to decrease costs. As I was going to an academic conference there was not problem. I arrived in Mississippi on the 13th of June and on the 15th I called for a firmer delivery date that I could give to my landlord. I was told my goods were being loaded. I called on the 16th and they told me that there was not enough room on the truck so my goods were unloaded and would go out on the next shipment. When I called on the 19th I was told that the truck had broken down and they could not give me a delivery date as the goods had not left south dakota. I called again today and was told that my delivery could be as late as the end of July or August. They will not give me a rebate or reduction on the charges and they will not reimburse me for the goods that they have that I need such as pots and pans, dishes, bedding, a telephone, clothes, etc. When I went to the conference I packed enough for the conference and 10 days of getting by. Now I may have anywhere up to three months of this. I am a professor. All my research notes are packed - part of my job is research. these are irreplacable! I cannot do my job without this.
Liseetsa of Cincinnati, OH May 2, 2006
in 2003, we used Allied for a local move thinking a bigger company would be more reliable. they sent someone who quoted us 400 for a move 3 blocks away. we made it clear we had antique furniture and were moving into an historic victorian home. they turned my piano sideways. broke, scratched or dented nearly everything we owned. gashed out parts of our woodwork and oak bannister. sent a check for 100 to cover damage and suggested we buy some paint pens to fix our belongings and the house. We thought of suing them but they seemed a bit frightful with a retalitory nature. One guy actually had the word "thug" tatooed on hus arm which i thought was ironic since I especially requested "no thugs." They ended up charging our credit card 700. Now, thanks to this website, hopefuly we'll find better movers this time.
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